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The below Warranty Terms and Condions apply for New Zealand and Australia only. For internaonal warranty please refer to internaonal warranty
terms and condions.
Thermolm warrants to the original owner that TT-MTM2 Wall Controller products will be free from defects in materials and workmanship for a period of
12 months from the date of purchase in accordance with the following warranty terms and condions.
Provision of this warranty is subject to:
• The TT-MTM2 Wall Controller product must be installed in accordance with he Installaon Instrucons and relevant electrical standards and codes.
• The TT-MTM2 Wall Controller product must be maintained and cleaned according to instrucons detailed in the Installaon
Manual.
• There is no warranty expressed or implied with regard to capacity requirements. The selecon of the unit or units depends enrely upon the system
design and capabilies as determined by the purchaser.
• This customer has not repaired, opened or altered the product in any unauthorised manner.
• This warranty excludes damage to the product or components airing from circumstances outside the control of Thermolm,
including, but not limited to, where thr product is not used for intended purpose; where the product has been reced in any way; incorrect installa-
on; incorrect power supply; damaged caused during delivery; misapplicaon, misuse, abuse, vandalism, lack of maintenance or accident.
• Thermolm’s obligaons under the warranty are limited to repair or replacement at Thermolm’s factory of any components of the product which
Thermolm idenes to its sasfacon to be defecve.
• Transportaon charges involved in return of the product to the Thermolm factory (or any other locaon authorised in wring by Thermolm) is the
sole responsibility of the customer.
• All products or components will be supplied in advance of an examinaon of the faulty product or components by Thermolm or an authorized repre-
sentave of Thermolm.
• All products or components will be supplied in advance of an examinaon of the faulty product or components by Thermolm
factory , if not delivered by Thermolm to desnaon.
• No products or components will be supplied in advance of examinaon of the faulty product or components by Thermolm or an authorised repre-
sentave of Thermolm.
• Thermolm does not parcipate in any site related costs or labour expenses incidental to replace of parts, repairing, removing,
installing, servicing, transportaon or handling of parts to complete products, and assumes no liability on parts repaired or replaced without wrien
authorisaon. Thermolm shall not be liable for any default or delay in performance of its warranty obligaons caused by any circumstance beyond its
control, including, but not limited to, judicial or government restricons, strikes, res, oods, abnormal weather condions, delayed supply of compo-
nents.
Should products be determined as damaged on arrival, immediately nofy the transport company of the condion and have them
noted on the freight documents. If damage is discovered aer unpacking, demand immediate inspecon by the transportaon
company and insist that a record of the damage is made on the freight documentaon.
The customer warrants using the product in accordance with:
• Any instrucons provided to it by Thermolm from me to me.
• All government and local regulaons, including but not limited to all relevant electrical, environmental laws and regulaons
governing the installaon, storage, use, handling and maintenance of the goods.
• All necessary and appropriate precauons and safety measures relang to the installaon, storage, use, handling and maintenance of goods.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entled toa replacement or refund for a major
failure and for compensaon for any other reasonably foreseeable loss or damage. You are also entled to have the goods repaired or replaced if the goods
fail to be of acceptable quality and the failure does not amount toa major failure.
All warranty requests for repairs or repairs or replacements must be accompanied by a complete “Warranty Claim Form” available from Thermolm, to-
gether with proof of purchase (and where possible, photos of the installaon) and the heater returned to the place of purchase.
In the event of a warranty claim, the goods need to be returned to the distributor/retailer for repair/replacement . Contact
Thermofilm Australia Pty Ltd
8 Lakeview Dr Scoresby, Victoria 3179, Australia
Telephone: (03) 9562 3455
Warranty Terms & Condions