Canon VB-C500D User manual

Network Camera

Start Guide

Please read carefully this Start Guide and the Operation Guide

Especially be sure to read "Safety Precautions" before using the

network camera. Keep this guide in a readily accessible location

for future reference.

ii

Introduction

Thank you for purchasing Canon Network Camera VB-C500D (hereafter referred to as VB-C500D).

This Start Guide describes how to set up and install the VB-C500D. The detailed procedures for

using the VB-C500D are explained in the Operation Guide provided on the Setup CD-ROM. Read

these guides carefully before using the VB-C500D to ensure that you make the best possible use

of this product. Also, be sure to read "Safety Precautions" in this guide.

For the latest information on this product (firmware, bundled software, operation manuals, operating

environment, etc.), visit our website.

Disclaimer

Canon Inc. shall not be responsible for any financial losses that may be incurred as a

result of the loss of recorded information or images, regardless of the internal or external

cause of the loss.

Copyright

Videos, images or sounds recorded with your VB-C500D may not be utilized or published,

without consent of copyright holders, if any, except in such a way as permitted for

personal use under the relevant copyright law.

Notes

2. The contents of this guide are subject to change without any prior notice.

3. This document has been prepared with utmost attention to accuracy. If you have any

comment, however, please contact the Customer Service Center indicated on the back cover.

4. Canon shall assume no liability for any outcome of using this product, regardless of Items 2

and 3 above.

Notes on privacy and publicity rights regarding the

utilization of video/audio

When using the VB-C500D (for video or audio recording), it is the responsibility of the

users to take all care to protect privacy and avoid any violation of publicity rights. Canon

shall have no liability whatsoever in this regard.

Reference

 Please be sure to gain approval of the building management office before installing a

camera, if copyrighted architectural structures or copyrighted premises are appear in

the frame.

Legal Notice

In some countries or regions, monitoring via a camera is banned by the law or regulation,

and the law or regulation depends on the country or region. Before using the VB-C500D,

confirm the law or regulation of the country or region where the camera is used.

iii

Introduction

Trademark Notice

 Canon and the Canon logo are registered trademarks of Canon Inc.

 Microsoft Windows and Microsoft Internet Explorer are trademarks or registered

trademarks of Microsoft Corporation in the United States and other countries.

 Windows is legally recognized as the Microsoft Windows Operating System.

 Other brands or product names in this guide are trademarks or registered trademarks

of their respective companies.

Notes on Use of Bundled Software VK-Lite (Disclaimer)

Malfunction, failure of VK-Lite or other factors may cause problems, such as recording

failure, recorded data corruption or loss. Canon shall have no liability whatsoever for any

loss or damages incurred by the user as a result of such problems.

European Union (and EEA) only.

These symbols indicate that this product is not to be disposed

of with your household waste, according to the WEEE Directive

(2002/96/EC), the Battery Directive (2006/66/EC) and/or your

national laws implementing those Directives.

This product should be handed over to a designated collection

point, e.g., on an authorized one-for-one basis when you buy a

new similar product or to an authorized collection site for recycling waste electrical and

electronic equipment (EEE) and batteries and accumulators. Improper handling of this

type of waste could have a possible impact on the environment and human health due to

potentially hazardous substances that are generally associated with EEE.

Your cooperation in the correct disposal of this product will contribute to the effective

usage of natural resources.

For more information about the recycling of this product, please contact your local city

office, waste authority, approved scheme or your household waste disposal service or

visit www.canon-europe.com/environment

.

(EEA: Norway, Iceland and Liechtenstein)

Warning

To reduce the risk of fire or electric shock, do not expose this appliance to rain or

moisture.

iv

Introduction

MPEG-4

NOTICE ABOUT THE MPEG-4 VISUAL STANDARD: THIS PRODUCT IS LICENSED UNDER

THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-

COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH

THE MPEG-4 VISUAL STANDARD ("MPEG-4 VIDEO") AND/OR (ii) DECODING MPEG-4

VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-

COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY

OTHER USE. ADDITIONAL INFORMATION INCLUDING THAT RELATING TO PROMOTIONAL,

INTERNAL AND COMMERCIAL USES AND ADDITIONAL LICENSING MAY BE OBTAINED

FROM MPEG LA, LLC. SEE HTTP://WWW.MPEGLA.COM

.

This product is licensed under AT&T patents for the MPEG-4 standard and maybe used

for encoding MPEG-4 compliant video and/or decoding MPEG-4 compliant video that

was encoded only (1) for a personal and non-commercial purpose or (2) by a video

provider licensed under the AT&T patents to provide MPEG-4 compliant video. No license

is granted or implied for any other use for MPEG-4 standard.

Third Party Software

The product (VB-C500D and bundled VK-Lite Viewer) contains third party software

modules. For detail information, please see ReadMe-E.txt on the supplied Setup CD-ROM.

Each module’s license conditions are also available in the License folder on the same

Setup CD-ROM.

Software under GPL and LGPL

If you would like to obtain the source code under GPL/LGPL, please contact the dealer

where you purchased the product, or a sales agent.

v

Contents

 Introduction ..............................................................................................ii

 Checking of Bundled Items ....................................................................vii

Operation Manuals .......................................................................................... viii

 How to Read This Document ..................................................................ix

Symbols Used for Safety Precautions ............................................................... ix

 Safety Precautions .................................................................................. x

Maintenance ..................................................................................................... xv

Chapter 1 Before Use

 Features of VB-C500D ......................................................................... 1-2

 Bundled Software ................................................................................. 1-5

VB Initial Setting Tool Ver. 5.0 ........................................................................ 1-5

VBAdmin Tools Ver. 5.0 ................................................................................. 1-5

VB-C500 Viewer Ver. 1.0 ................................................................................ 1-6

Network Video Recorder VK-Lite v2.1 ............................................................ 1-6

 Operating Environment ...................................................................... 1-11

VB Initial Setting Tool Ver. 5.0, VBAdmin Tools Ver. 5.0,

VB-C500 Viewer Ver. 1.0 .......... 1-11

Network Video Recorder VK-Lite v2.1 .......................................................... 1-11

 Notes on Operating Environment ....................................................... 1-13

Notes on Use When the [Windows Firewall] Function is Enabled ............... 1-13

Notes on Use with Windows Server 2003/Windows Server 2008 ................ 1-14

Notes on Use with Windows Server 2008 .................................................... 1-16

Notes on Use with Windows Vista ................................................................ 1-18

Name and Function of Each Part ................................................................. 1-19

 Optional Items .................................................................................... 1-22

Audio Interface Cable WA500-VB ................................................................ 1-22

I/O Interface Cable WC500-VB .................................................................... 1-23

Power Interface Cable WP500-VB ............................................................... 1-23

Recessed Mounting Kit SR500-S-VB ........................................................... 1-24

AC Adapter PA-V17 ..................................................................................... 1-24

VK-Lite Additional Viewer License ............................................................... 1-24

Network Video Recorder VK-64/VK-16 v2.1 ................................................. 1-25

vi

Contents

Chapter 2 Initial Setting and Installation of Camera

 Flow of Setup ....................................................................................... 2-2

 Step 1 Install the Software ................................................................... 2-4

Install the Necessary Software ....................................................................... 2-4

 Step 2 Connect the Camera to the Network ........................................ 2-6

Connect the Camera to the Network and Turn On the Power ........................ 2-6

 Step 3 Perform Initial Setting of the Camera ..................................... 2-10

Perform Initial Setting of the Camera ........................................................... 2-10

Check the Video Captured by the Camera .................................................. 2-13

 Step 4 Install the Camera .................................................................. 2-15

Installation Procedure for Direct Mounting on a Ceiling/Wall ....................... 2-16

Installation Procedure for In-Ceiling with a Ceiling/Wall .............................. 2-25

Chapter 3 Appendix

 External Dimension Drawing ................................................................ 3-2

VB-C500D ...................................................................................................... 3-2

Recessed Mounting Kit SR500-S-VB (Option) ............................................... 3-2

 Main Specifications .............................................................................. 3-3

 Input/Output Terminals ........................................................................ 3-5

External Device I/O Terminals ........................................................................ 3-5

Audio Input/Output Terminals ........................................................................ 3-7

vii

Checking of Bundled Items

This product comes with the following items. If any item is missing, contact the store where you

purchased the product.

1. VB-C500D main Unit 2. Safety wire 3. Ceiling mount template

4. Setup CD-ROM 5. Start Guide (This document)

6. Warranty Card (different depending on the region)

Content of Setup CD-ROM

ReadMe-J.txt : Japanese text covering notes, etc. not included in this document

ReadMe-E.txt : English text covering notes, etc., not included in this document

Manual : Folder containing operation manuals (Japanese, English) other than

this document *

VBTools : Folder containing the installers for other bundled software (two installers

specified below)*

VBToolsInstall.exe : Installer for VB Initial Setting Tool and VBAdmin Tools*

VKLiteInstall.exe : Installer for Network Video Recorder VK-Lite*

License : Folder containing licenses for the built-in software of the VB-C500D as well

as bundled software VK-Lite

Sound : Folder containing sample audio files

* Check our website for the latest versions of bundled software and operation manuals.

viii

Checking of Bundled Items

Operation Manuals

The VB-C500D comes with Start Guide (this document) and Operation Guide included in the

Setup CD-ROM.

Also, a simplified version of recording software VK-Lite ( P. 1-6) is stored in the Setup CD-ROM.

The following operation manuals are available:

Start Guide (This Document)

The safety precautions to be followed when using the VB-C500D, types of bundled

software, operating environment, installation method, initial setting of the camera,

installation method, etc., are explained.

Operation Guide (VBC500DOG_E.pdf)

This document explains the basic setup procedure for the VB-C500D, how to use

VBAdmin Tools and VB-C500 Viewer, troubleshooting, etc. Items that should be

referenced in this document are denoted by "Operation Guide."

Operation Guide is included in the Setup CD-ROM.

Setup Guide (VK21SUG_E.pdf)

This document explains the items to note when using VK-Lite, operating environment,

system configuration, installation method and setup method.

Administrator’s Manual (VK21AM_E.pdf)

This document explains details on how to use VK-Lite. Be sure to read this document.

Viewer Operation Guide (VK21VOG_E.pdf)

This is an operation guide for the VK-Lite viewer. For the detailed operating procedures of

the viewer, refer to Administrator’s Manual.

ix

How to Read This Document

In Start Guide and Operation Guide, screens in Windows Vista are mainly used. Unless otherwise

specified, the same screens apply to Windows XP.

Symbols Used for Safety Precautions

In this document, the following symbols are used to indicate important items the user should

know to use this product safely. Be sure to observe these items.

Symbol Meaning

Warning

Inappropriate handling against the instruction accompanied by this

symbol may result in death or injury. Be sure to observe this

precaution to use the product safely.

Caution

Inappropriate handling against the instruction accompanied by this

symbol may result in injury. Be sure to observe this precaution to

use the product safely.

Note

Inappropriate handling against the instruction accompanied by this

symbol may result in property damage. Be sure to observe these

precautions.

This symbol indicates other action or item that requires

attention.

Supplementary information or a reference to the operation is

explained. Users are recommended to read these memos.

Note

Tip

x

Safety Precautions

The following explains the items that must be observed when using the VB-C500D.

If they are not observed, injury, death and/or property damage may occur. Read the following

information carefully and observe the instructions without fail.

Important Warnings

CAUTION

TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).

NO USER-SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE

PERSONNEL.

For optional PA-V17 Users in the UK

When replacing the fuse only a correctly rated approved type should be used and be

sure to re-fit the fuse cover.

The AC adapter can be connected to VB-C500D from a standard AC power outlet.

Please check your instruction manual to make sure that your VB-C500D is compatible

with this adapter.

• The socket-outlet should be installed near the equipment and should be easily

accessible.

• Unplug the equipment from the wall outlet before cleaning or maintaining.

FDA regulation

This Network Camera has not been evaluated by the Food and Drug Administration

(FDA) for use as a medical device. When incorporated into a system with medical

applications, FDA regulations may apply. Therefore, please consult your legal advisor

to determine whether FDA regulations apply.

xi

Safety Precautions

FCC NOTICE

Network Camera, Model Name: VB-C500D

This device complies with Part 15 of the FCC Rules. Operation is subject to the

following two conditions: (1) This device may not cause harmful interference, and (2)

this device must accept any interference received, including interference that may

cause undesired operation.

Note: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to

provide reasonable protection against harmful interference in a residential installation.

This equipment generates, uses and can radiate radio frequency energy and, if not

installed and used in accordance with the instructions, may cause harmful interference

to radio communications.

However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off and on, the user is

encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the

receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Use of shielded cable is required to comply with class B limits in Subpart B of Part 15

of FCC Rules.

Do not make any changes or modifications to the equipment unless otherwise

specified in the manual. If such changes or modifications should be made, you could

be required to stop operation of the equipment.

Canon U.S.A. Inc.

One Canon Plaza, Lake Success, NY 11042, U.S.A.

Tel No. (516) 328-5600

Canadian Radio Interference Regulations

This Class B digital apparatus complies with Canadian ICES-003.

xii

Safety Precautions

Precautions for Installation

Warning

Do not install the product in the following places:

• Place receiving strong direct sunlight, near heat generating objects, or subject

to high temperature

• Place near fire sources or flammable solvents (alcohol, thinner, etc.)

• Humid or dusty place

• Place subject to lamp black or steam

• Place subject to sea wind

• Narrow, sealed place

Fire or electric shock may result.

Note

For installation or inspection of the VB-C500D, consult/request the store where

you purchased the product.

• Wire the VB-C500D power supply, network, or other cables safely and securely

according to the relevant regulations such as technical standards for electrical

installations.

• When installing the VB-C500D, select a ceiling surface, etc., capable of

withstanding the total weight of the camera and all options used (Recessed

Mounting Kit), provide sufficient reinforcements and use the bundled safety

wire if necessary.

• To prevent injuries and equipment damage due to falling items, periodically

check the brackets and screws for rusting and loosening.

• Installation in a place subject to significant vibration is not recommended,

because it may cause the equipment to malfunction.

• Do not install the VB-C500D on an unstable or inclined surface.

• Do not carry the product while the LAN cable or other cables still connected to

it.

Malfunction may occur.

xiii

Safety Precautions

Precautions for Use

Warning

• If smoke, abnormal noise, heat, odor or any other abnormality is detected,

immediately stop using the camera and contact your nearest Canon dealer.

Continuing to use the product may result in fire or electric shock.

• Do not disassemble or modify the camera.

• Do not put water or other liquid in the camera or splash or otherwise wet the

camera.

• Do not put foreign objects in the camera.

• Do not use sprays of flammable gases near the camera.

• When the camera is not used for a long period, disconnect the LAN cable,

external power supply and power connector for AC adapter (optional) from the

camera.

Fire or electric shock may result.

Note

• Do not use this camera for medical devices and other systems that affect human

life.

Delayed or missing image transmission may occur depending on the PC and

network environment, and thus high image transmission accuracy cannot be

assured.

Canon will assume no liability for any accident or damage resulting from use of

the VB-C500D in the aforementioned devices or systems.

• Do not capture the sun, halogen lamps and other very bright light sources or

subjects.

• Do not apply impact on the camera.

Malfunction may result.

This installation should be made by a qualified service person and should

confirm to all local codes.

xiv

Safety Precautions

Notes on Use of Motion Detection, Stream for Recording and

Bundled Recording Software VK-Lite

Precautions for Use of Optional AC Adapter PA-V17

Notes on Cleaning

Note

• Avoid using Motion Detection, Stream for Recording or recording software

VK-Lite for surveillance where very high level of reliability is constantly

required.

These are support functions for monitoring. They do not guarantee monitoring with

very high accuracy, however, as they might not work as accurately as expected

under certain conditions. Canon will assume no liability for any accident or

damage resulting from use of these functions.

Warning

• Do not use any AC adapter or AC cable other than the dedicated AC adapter or

AC cable.

• Do not put heavy objects on the power cable.

• Do not pull, forcibly bend, scratch or modify the power cable.

• Do not cover or wrap the AC adapter (optional) with a cloth or thick cotton

blanket.

Fire or electric shock may result.

Be sure to read the operation manual for PA-V17 before use.

Warning

• Do not use alcohol, thinner, benzene or any other flammable solvent.

Fire or electric shock may result.

xv

Safety Precautions

Maintenance

Turn off the power before cleaning the camera ( P. 2-7).

 Cleaning of Exterior

1. Dampen a soft cloth with water or diluted neutral detergent and wipe the soiled areas gently.

2. Wipe with a dry cloth.

 Cleaning of Lens

Use a commercial lens cleaner to remove soiling on the lens surface.

 Scratches on the lens surface may result in undesirable images.

 Maintenance for Dome Case

A soiled dome is a cause of poor image quality, so clean the dome periodically.

1. Remove the dome by referring to "Installation Procedure for Direct Mounting on a Ceiling/

Wall" ( P. 2-16) in Chapter 2, "Initial Setting and Installation of Camera".

2. Dampen a soft cloth with water or diluted neutral detergent and wipe the soiled areas gently.

3. Wipe with a dry cloth.

4. When you are done, install the dome case.

To prevent injuries and equipment damage due to falling items, periodically check the brackets

and screws for rusting and loosening.

For checkups, please contact the dealer where you purchased the product.

 Maintenance for Recessed Mounting Kit (Optional)

To prevent injuries and equipment damage due to falling items, periodically check the brackets

and screws for rusting and loosening.

For checkups, please contact the dealer where you purchased the product.

xvi

Safety Precautions

Before Use

The following explains the features of this camera, bundled software,

operating environment, and name and function of each part.

1-2

Features of VB-C500D

The VB-C500D is a compact network camera for indoor installation integrating camera and server

features.

 Wide-angle Varifocal Lens

Equipped with a wide-angle varifocal lens with a wide angle of 82°, F1.1 and optical 2.4x

zoom (digital 4x), the VB-C500D achieves video monitoring in wide-ranging applications,

including stores and offices, as well as applications in small areas such as at ATM and in

elevator halls.

 Compact Design Suitable for Various Installation Environments

The ultra-compact dome camera of 3.7 inches in size (dome diameter) can be installed

inconspicuously in locations where appearance is given priority, such as in condominiums

and hotel stores.

It can be installed in various ways, such as directly mounting on the ceiling, recessed into the

ceiling, and mounting on a wall.

 Capturing Color Images at 0.2 Lux

With its high imaging quality, the camera can capture color images at a minimum subject

illumination of 0.2 lux while maintaining low noise and high color repeatability (when the 1/30-

second Smart Shade Control is turned on).

 Digital Night Mode Function to Automatically Adjust to

Capturing at Low Illumination

When the illumination is low, such as during nighttime, the capture mode is automatically

switched from color to monochrome and Canon's unique low-noise, high-quality imaging

technology is used to increase the digital sensitivity. If the Digital Night Mode function is used,

images can be captured at a minimum subject illumination of 0.1 lux (when the 1/30-second

Smart Shade Control is turned on).

 Smart Shade Control

When the background is bright and the subject is difficult to see, you can change the contrast

of dark areas to make the subject clearer. Unlike the backlight compensation, blown out of the

background can be prevented because bright areas are not controlled. These processes are

implemented by the dedicated hardware in the camera, so drops in image quality can be

reduced and system load can be decreased compared to when the conventional shade

control is used ( "Setting the Smart Shade Control in "Operation Guide").

 PoE

The VB-C500D supports Power over Ethernet (PoE*) technology, which enables simultaneous

video/audio data transmission and power supply by simply connecting a PoE HUB and a

single LAN cable ( P. 2-6). When connecting to a PoE HUB, you need not connect a power

adapter to the camera or perform any power wiring.

* PoE stands for Power over Ethernet, which is compliant with the IEEE 802.3af standard by the Institute of

Electrical and Electronic Engineers.

1-3

Features of VB-C500D

1

Before Use

 Install-Less VB-C500 Viewer

This camera has a built-in VB-C500 Viewer, so its data can be viewed using a browser.

Accordingly, there is no need to install a PC application. Also, three levels of user privileges

can be set, including [Administrator], [Authorized Users] and [Guest Users].

 Canon's Network Video Processor "DIGIC NET"

The camera incorporates DIGIC NET that offers high network distribution performance and a

range of intelligent functions to achieve high image quality and high-speed communication

such as simultaneous distribution of JPEG and MPEG-4.

 Simultaneous Distribution of JPEG and MPEG-4

Video compression adopts JPEG/MPEG-4 to achieve high image quality/high frame rate of up

to 30 frames per second*

1

in VGA (640x480). Up to 30 clients*

2

can view the same image

simultaneously.

*1 Note that the frame rate may drop depending on the performance of the viewer PC, number of clients

connected at the same time, network load, etc.

*2 In MPEG-4, up to 10 clients can be connected at the same time.

 Multi-Streaming

In JPEG, image can be distributed in three sizes (640x480, 320x240, 160x120) at the same

time.

 High Quality Video of Moving Subjects

The VB-C500D utilizes a progressive-scan CCD to allow for the capture of noise-less, high

quality video of moving subjects.

 Selectable Metering Modes for Various Shooting Condition

Image can be captured by switching the metering mode* to one of three options, including

Center-weighted, Average and Spot, according to the shooting condition of the camera. (

"Setting Exposure" in Operation Guide)

* Brightness (light quantity) of the subject is measured to adjust the exposure.

 Uploading and Sound Playback by Motion Detection Function

Change in video caused by movement of the subject is detected to upload the refreshed

image and play sound.

 Upload, E-mail Notification

Events generated by the motion detection function or an external input device are used as

triggers to upload images tentatively recorded in the camera to the specified location via FTP/

HTTP/SMTP (e-mail), or notify an event via HTTP/SMTP (e-mail).

1-4

Features of VB-C500D

 Two-Way Audio (Full Duplex)

A microphone or speaker with amplifier can be connected*

1

to the camera to transmit/receive

audio (full duplex) via the viewer*

2

. You can select a desired audio input mode from LINE IN

and MIC IN by switching the setting on the setting page ( P. 3-7).

*1 Microphones and amplifiers are sold separately.

*2 VK-Lite Viewer is the only viewer that supports two-way audio communication.

VB-C500 Viewer only supports audio reception.

 Small-scale Video Monitoring by Simplified Recording Software

VK-Lite

This product comes with a simplifier version

VK-Lite

of the optional

Network Video

Recorder VK-64/VK-16 v2.1

( P. 1-6). Video captured by up to four cameras can be

recorded/displayed in real time, to achieve small-scale video monitoring.

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Canon VB-C500D User manual

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