Quantum FastStor 1 Reference guide

Finding Product Serial Numbers

6-01806-01

Finding Product Serial Numbers

Service

Reference Guide Reference Guide Reference GuideReference Guide

Finding Product Serial Numbers, 6-01806-01, Ver. 1, Rel. 1, February 2007, Made in USA.

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Finding Quantum Product Serial Numbers iii

Contents

Preface vii

Chapter 1 Quantum Products 1

7100, ACL 2640, and 4/52 Libraries................................................................ 1

AMASS ................................................................................................................ 2

AML 2/E/J Libraries......................................................................................... 3

DAT 240/432/864.............................................................................................. 4

Data Manager ..................................................................................................... 4

DPM5500............................................................................................................. 5

Physical Location........................................................................................ 5

Remote Identification................................................................................. 5

DX30 and DX100................................................................................................ 8

DX30 Physical Location ............................................................................. 8

DX100 Physical Location ........................................................................... 8

Remote Identification................................................................................. 9

DX3000 and DX5000........................................................................................ 11

DX3000 Physical Location ....................................................................... 11

DX5000 Physical Location ....................................................................... 12

Remote Identification............................................................................... 12

Finding Quantum Product Serial Numbers iv

DXi3500 and DXi5500...................................................................................... 14

DXi3500 Physical Location ...................................................................... 14

DXi5500 Physical Location ...................................................................... 15

Remote Location ....................................................................................... 15

FastStor 1: Tandberg LTO-2............................................................................ 17

Physical Location ...................................................................................... 17

Remote Identification............................................................................... 17

Operator Panel .......................................................................................... 18

FastStor 2: LTO-1, LTO-2, and SDLT 320 ..................................................... 19

Physical Location ...................................................................................... 19

FastStor 2: LTO-3 and SDLT 600.................................................................... 19

Physical Location ...................................................................................... 19

Remote Identification............................................................................... 20

FastStor 7 ........................................................................................................... 21

FastStor 22 ......................................................................................................... 22

FileServ .............................................................................................................. 22

GoVault ............................................................................................................. 23

Remote Identification............................................................................... 23

L200 and L500 Loaders.................................................................................... 24

LTO-2 Loader.................................................................................................... 24

M-Series Libraries ............................................................................................ 25

Physical Identification.............................................................................. 25

Remote Identification............................................................................... 25

Quick View Menu Screen ........................................................................ 27

P1000 Libraries ................................................................................................. 29

Physical Location ...................................................................................... 29

Operator Panel .......................................................................................... 30

P2000, P3000, P3000, P4000 and P7000 Libraries......................................... 31

Physical Location ..................................................................................... 31

Remote Identification............................................................................... 31

Operator Panel .......................................................................................... 35

Pathlight VX...................................................................................................... 37

Physical Location ...................................................................................... 37

Remote Identification............................................................................... 37

PX502, PX506, and PX510 Libraries............................................................... 39

PX720 Libraries................................................................................................. 40

Physical Location ...................................................................................... 40

Operator Control Panel............................................................................ 40

Scalar DLC ........................................................................................................ 42

Scalar 24 Libraries ............................................................................................ 42

Physical Location ...................................................................................... 42

Remote Identification............................................................................... 43

Operator Panel .......................................................................................... 44

Finding Quantum Product Serial Numbers v

Scalar 100 Libraries .......................................................................................... 46

Physical Location ...................................................................................... 46

Remote Identification............................................................................... 46

Operator Panel .......................................................................................... 48

Scalar 218 Libraries .......................................................................................... 49

Scalar 220 Libraries .......................................................................................... 50

Physical Location ...................................................................................... 50

Operator Panel .......................................................................................... 50

Scalar 224/234/424/434/448/458 Libraries................................................ 51

Remote Identification............................................................................... 51

Scalar 440/480 Libraries.................................................................................. 52

Physical Location ...................................................................................... 52

Operator Panel .......................................................................................... 52

Scalar 1000 Libraries ........................................................................................ 53

Physical Location ...................................................................................... 53

Remote Identification............................................................................... 54

Scalar 10k Libraries.......................................................................................... 55

Physical Location ...................................................................................... 55

Remote Identification............................................................................... 55

Operator Panel .......................................................................................... 56

Scalar i500 Libraries......................................................................................... 57

Physical Location ...................................................................................... 57

Remote Identification............................................................................... 59

Operator Panel .......................................................................................... 60

Scalar i2000 Libraries....................................................................................... 61

Physical Location ...................................................................................... 61

Remote Identification............................................................................... 61

Operator Panel .......................................................................................... 61

StorNext Storage Manager, StorNext File System, and StorNext FX ....... 62

Superloader....................................................................................................... 63

Superloader 3.................................................................................................... 64

Superloader 3A................................................................................................. 65

Tape Drives....................................................................................................... 65

ValueLoader...................................................................................................... 67

VolServ .............................................................................................................. 68

Finding Quantum Product Serial Numbers vi

Figures

Figure 1 FastStor 1 Serial Number Physical Location .......................... 17

Figure 2 FastStor 1 Web Administration Login Panel.......................... 18

Figure 3 FastStor 2 Serial Number Physical Location ......................... 20

Figure 4 RMU View of a FastStor 2 Library........................................... 20

Figure 5 Scalar 24 Shipping Label ........................................................... 42

Figure 6 RMU View of Serial Number on a Scalar 24 .......................... 43

Figure 7 SNC 4000 for Scalar 24 Serial Number.................................... 44

Figure 8 RMU View of Product Serial Number on a Scalar 100 ......... 47

Figure 9 SNC 6101 View of Product Serial Number on a Scalar 100 . 48

Figure 10 RMU View of a Product Serial Number on a Scalar 1000 .... 54

Figure 11 RMU View of a Product Serial Number on a Scalar 1000 .... 55

Figure 12 Scalar i500 Serial Number on the Control Module ............... 58

Figure 13 Scalar i500 Serial Number on the Shipping Label ................. 58

Finding Quantum Product Serial Numbers vii

Preface

This manual shows how to find the serial number for select Quantum

products. Topics discussed in this chapter include:

•Audience

•Purpose

•Notational Conventions on page viii

•Related Documents on page viii

•Contacts on page ix

•Getting More Information or Help on page ix

Audience This manual is written for system administrators, operators, and field

service engineers who need to find the product serial number for

Quantum products.

Purpose This document describes how you can find the serial number for

particular Quantum products. For your convenience, all products are

presented alphabetically. It is useful for customers and service engineers

who need to find the product serial number to open a Service Request or

begin to diagnose a problem.

Finding Quantum Product Serial Numbers viii

Notational Conventions This manual uses the following conventions:

This manual uses the following:

• Right side of the library — Refers to the right side as you face the

component being described.

• Left side of the library — Refers to the left side as you face the

component being described.

Related Documents Documents related to other Quantum products are shown below:

Note: This document does not provide any information about

Standalone Quantum products. If your product is not included

in this document, contact Quantum service or send a note to

[email protected].

Note: Notes emphasize important information related to the main

topic.

Tech Tip: Tech Tips provide technical information which may be

helpful in performing the procedure.

Caution: Cautions indicate potential hazards to equipment and are

included to prevent damage to equipment.

Warning: Warnings indicate potential hazards to personal safety and

are included to prevent injury.

Document No. Document Title Document Description

6-01807-01 Finding Product

Firmware Versions

Document that shows how

to find the running

firmware version for

Quantum products.

Finding Quantum Product Serial Numbers ix

SCSI-2 Specification 0

The SCSI-2 communications specification is the proposed American

National Standard for information systems, dated March 9, 1990. Copies

may be obtained from:

Global Engineering Documents

15 Inverness Way, East

Englewood, CO 80112

(800) 854-7179 or (303) 397-2740

Contacts Quantum company contacts are listed below.

Quantum Corporate Headquarters 0

To order documentation on the any Quantum products contact:

Quantum Corporation

141 Innovation Drive

Irvine, CA 92617

(949) 856-7800

(800) 284-5101

Technical Publications 0

To comment on existing documentation send e-mail to:

[email protected]

Quantum Home Page 0

Visit the Quantum home page at:

http://www.quantum.com

Getting More Information or

Help StorageCare™, Quantum’s comprehensive service approach, leverages

advanced data access and diagnostics technologies with cross-

environment, multi-vendor expertise to resolve backup issues faster and

at lower cost.

Finding Quantum Product Serial Numbers x

Accelerate service issue resolution with these exclusiveQuantum

StorageCare services:

•Service and Support Website - Register products, license software,

browseQuantum Learning courses, check backup software and

operating system support, and locate manuals, FAQs, firmware

downloads, product updates and more in one convenient location.

Benefit today at: www.quantum.com/support.

• eSupport - Submit online service requests, update contact

information, add attachments, and receive status updates via email.

Quantum. That account can also be used to access Quantum’s

Knowledgebase, a comprehensive repository of product support

information. Sign up today at: www.quantum.com/support.

• StorageCare Guardian - Securely links Quantum hardware and the

diagnostic data from the surrounding storage ecosystem to

Quantum's Global Services Team for faster, more precise root cause

diagnosis. StorageCare Guardian is simple to set up through the

internet and provides secure, two-way communications with

Quantum’s Secure Service Center. More StorageCare Guardian

information can be found at: www.quantum.com/guardian.

If training is desired, contact learning.quantum.com.

For further assistance contact Quantum Technical Assistance Center:

North America +1-800-284-5101

UK, France and Germany 00800 4 QUANTUM

EMEA +44 1256 848 766

For worldwide support:www.quantum.com/contactsupport

For the most up to date information on Quantum Global Services, please

visit: www.quantum.com/support.

Finding Quantum Product Serial Numbers 1

Chapter 1

1Quantum Products

This chapter describes how to find the product serial numbers for

Quantum products. The products are listed alphabetically:

7100, ACL 2640, and 4/52 Libraries

This topic describes how to find the product serial number of a 7100, ACL

2640, and 4/52 library.

You can access the serial number through the Main Menu. The

information is displayed next to the date on the Information Line.

1Highlight Status and click Enter.

2Click Display Serial# and click Enter.

Note: Where multiple letters or numbers appear in a product title

followed by a slash (as in 4/52 or AML 2/E/J), it indicates

multiple products within the same family. For example, the

AML 2 library and the AML E library belong to the same

product family and follow the same conventions.

Chapter 1 Quantum Products

AMASS

Finding Quantum Product Serial Numbers 2

A pop-up window displays with the product serial number.

If you have comments or questions about this information, please send

them to [email protected].

AMASS

The serial number for AMASS is physically located on the front side of

the media kit box. In addition, the administrator initially responsible for

the software may have received the serial number through mail when he

or she requested license information in the format S/N AM000123 (for

example, AM023194).

If you have comments or questions about this information, please send

them to [email protected].

Note: The serial number is not available through the AMASS

application.

serial number

Chapter 1 Quantum Products

AML 2/E/J Libraries

Finding Quantum Product Serial Numbers 3

AML 2/E/J Libraries

This topic describes where to find serial numbers for Quantum AML

library products

You can find the serial number by opening the front door of the

Controller. The S/N sticker appears on the upper left side of the inside

front door of the Controller.

The S/N sticker will say GRAU and contain serial numbers like the

following examples.

If you have comments or questions about this information, please send

them to [email protected].

Note: The serial number is not available from the Operator Panel

display.

Note: This library configuration has no remote identification

options.

Product S/N Format S/N Example

AML/2 S/N 90-1-00123 90-1806

AML/E S/N 91-0-00123

or

S/N 00-123

91-0-02010

AML/J S/N 92-0-00123

or

S/N 00-123

92-0-03462

Chapter 1 Quantum Products

DAT 240/432/864

Finding Quantum Product Serial Numbers 4

DAT 240/432/864

This topic describes how to find the product serial number of a DAT 240/

432/864 autoloader.

Use this procedure to access the LCD.

1Make sure there is no magazine installed in the autoloader.

2Press and hold the Select button for five seconds.

3Use the Select button to access the VERSION MENU.

4Use the Select button to access the autoloader serial number.

If you have comments or questions about this information, please send

them to [email protected].

Data Manager

For all Quantum software products the serial number is located on the

packaging around the software when it was shipped to the customer.

The Data Manager product serial number is in the format S/N DM00123

(for example, DM01630).

If you have comments or questions about this information, please send

them to [email protected].

Chapter 1 Quantum Products

DPM5500

Finding Quantum Product Serial Numbers 5

DPM5500

This topic describes how to find the product serial number of a DPM5500.

Physical Location 1

You can find the serial number on the right side of the system at the rear.

Remote Identification 1

Use the following method to find the serial number for the DPM5500.

1On the host computer, open the Internet browser software.

2In the Address field, type https://IPaddress/ where IPaddress is the IP

address for the DX-Series system.

Note: This IP address uses https, not the common http and there is

also a special port (8098) that must be used. This address must

be used every time the web pages are accessed.

serial number

Chapter 1 Quantum Products

DPM5500

Finding Quantum Product Serial Numbers 6

The Log In page displays.

3Enter the Surname and password.

The default user name is administrator and the default password is

Quantum-DPM. The password is case-sensitive.

The Welcome screen displays.

4Click the System Configuration menu option (third from the left) at

the top of the screen.

The System Configuration screen displays.

5Click Identification.

System

Configuration

Identification

Chapter 1 Quantum Products

DPM5500

Finding Quantum Product Serial Numbers 7

The Identification screen displays.

6From the Serial Number field, record the product serial number.

If you have comments or questions about this information, please send

them to [email protected].

serial

number

Chapter 1 Quantum Products

DX30 and DX100

Finding Quantum Product Serial Numbers 8

DX30 and DX100

The following describes where to find the serial numbers for a DX30 or

DX100.

DX30 Physical Location 1

You can find the serial number on the front left side of the library (for

example, IX0501AKG00005).

DX100 Physical

Location 1

You can find the serial number on the rear of the library (for example,

IX0501AKG00005).

serial

number

serial number

Chapter 1 Quantum Products

DX30 and DX100

Finding Quantum Product Serial Numbers 9

Remote Identification 1

You can access the product serial number for a DX30 and a DX100

through the DX-Series Web pages. This procedure describes how you can

find this information.

1On the host computer, open the Internet browser software.

2In the Address field, type http://IPaddress/ where IPaddress is the IP

address for the DX-Series system.

The Log In page displays.

3Click either Monitor or Administrator and specify the password

(password by default).

4Click Login.

Chapter 1 Quantum Products

DX30 and DX100

Finding Quantum Product Serial Numbers 10

The Home page displays the graphical overview by default.

5Click System Status.

The graphical version of the System Details page displays with the

system serial number (IX0501AKG00005) listed next to the System SN

field.

If you have comments or questions about this information, please send

them to [email protected].

serial number

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