Poly RealPresence Group 300/310 Administrator Guide

ADMINISTRATOR GUIDE 6.2 | December 2018 | 3725-63706-013A

Polycom

®

RealPresence

®

Group

Series

Copyright

©

translated into another language or format, or transmitted in any form or by any means, electronic or

mechanical, for any purpose, without the express written permission of Polycom, Inc.

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®

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Contents

Before You Begin..............................................................................................14

Getting Help...................................................................................................................... 14

Polycom and Partner Resources............................................................................14

The Polycom Community....................................................................................... 14

Getting Started................................................................................................. 16

High Definition Video Conferencing.................................................................................. 16

User Interface Customization............................................................................................17

Security Setting Management........................................................................................... 17

Call Setting Configuration................................................................................................. 18

Powering On and Off.........................................................................................................18

Power On the System............................................................................................ 18

Power Off the System.............................................................................................18

Powering On the RealPresence Group 700 System.............................................. 19

Navigating the System...................................................................................................... 19

Access the System Web Interface..........................................................................19

Changing a Password............................................................................................ 20

Search the Web Interface.......................................................................................20

Setting Up System Hardware.......................................................................... 21

Mount and Position the System........................................................................................ 21

Setting Up a Microphone...................................................................................................22

Available Microphone Inputs by System................................................................ 22

Set Up Third-party Microphones............................................................................ 22

SoundStructure Digital Mixer..................................................................................23

Setting Up the Polycom StereoSurround Kit..................................................................... 23

Adding a Touch Monitor.................................................................................................... 24

Touch Monitor Support........................................................................................... 25

Adding a Polycom SoundStation IP 7000 Conference Phone.......................................... 26

Running the Setup Wizard...............................................................................27

Run the Setup Wizard Locally...........................................................................................27

Run the Setup Wizard from a Remote Location................................................................27

Configuring General System Settings............................................................29

Name the System..............................................................................................................29

1

Enter Contact Information................................................................................................. 29

Set the Location................................................................................................................ 30

Set the Language..............................................................................................................31

Set the Date and Time...................................................................................................... 31

Displaying Participant Names Continuously in a Call....................................................... 32

Configure Participant Name Display...................................................................... 32

Using a Provisioning Service..........................................................................33

Enable a Provisioning Service.......................................................................................... 34

Configure a Provisioning Service...................................................................................... 34

Disable a Provisioning Service..........................................................................................35

ZTP Web Service Solution................................................................................................ 35

Certificates and Security Profiles within a Provisioned System........................................ 35

Set Up Multitiered Directory Navigation............................................................................ 36

Polycom RealPresence Cloud Service...................................................................36

Activating System Options..............................................................................38

System Software Options..................................................................................................38

View System Software Options.............................................................................. 39

Obtain Software or System Option Keys................................................................39

Create a Single Key File to Update Multiple Systems............................................40

Key File Formats.................................................................................................... 40

Activate System Options........................................................................................ 40

Microsoft Interoperability................................................................................ 42

Skype for Business-Hosted Video Conferencing.............................................................. 43

Register a System with Skype for Business......................................................................43

Configure the Skype for Business Directory Server............................................... 47

Org ID Authentication ............................................................................................ 47

Upload Logs to the Skype for Business Server......................................................47

Managing System Software Through Skype for Business Server.................................... 48

Configure System to Upgrade or Downgrade Software Through Skype for

Business Server................................................................................................ 48

Configure the Directory Services Contact List.................................................................. 48

Dial Plan Normalization.....................................................................................................49

Enable Dial Plan Normalization..............................................................................49

Skype for Business Content Sharing................................................................................ 49

VbSS Support in Skype for Business Environments.............................................. 50

Registering with a Calendaring Service.........................................................53

Contents

2

Enable the Calendaring Service........................................................................................53

Join Scheduled Meetings.................................................................................................. 55

Configuring Network Settings.........................................................................56

Connecting to a LAN......................................................................................................... 56

LAN Status Lights...................................................................................................56

Configure LAN Properties...................................................................................... 57

Configure IP Address (IPv4) Settings.....................................................................60

Configure IP Address (IPv6) Settings.....................................................................61

Configure DNS Server Settings..............................................................................62

LLDP and LLDP-MED Support......................................................................................... 62

LLMP-MED Information Discovery......................................................................... 62

Behavior When LLDP is Enabled........................................................................... 63

Enable LLDP Using a USB Storage Device........................................................... 63

Enable LLDP in the Web Interface......................................................................... 63

IP Network Settings...........................................................................................................63

Configure H.323 Settings....................................................................................... 64

Configure the System to Use a Gatekeeper...........................................................64

SIP Settings............................................................................................................66

RTV and Skype-Hosted Conference Support........................................................ 69

AS-SIP Settings................................................................................................................ 69

Enable the AS-SIP Setting..................................................................................... 69

Configure AS-SIP Settings for MLPP..................................................................... 69

Add an AS-SIP Service Code.................................................................................70

Delete an AS-SIP Service Code.............................................................................70

Defining AS-SIP Outbound Precedence Call Defaults........................................... 70

Multilevel Precedence and Preemption (MLPP)............................................................... 70

Define MLPP Network Domains.............................................................................71

Add an MLPP Network Domain..............................................................................72

Alternative Network Address Type (ANAT).............................................................72

Multipoint Conference On a RealPresence Collaboration Server..................................... 72

Enable Call Escalation of Point-to-Point Calls........................................................72

Web Proxy Auto-Discovery Protocol................................................................................. 73

Sample PAC file......................................................................................................73

Enable Web Proxy..................................................................................................74

Configure Web Proxy Settings............................................................................... 74

Update Proxy auto-config (PAC) File......................................................................75

Verify Proxy auto-config (PAC) File........................................................................ 75

Verify Proxy auto-config (PAC) File Status.............................................................75

Limitations.............................................................................................................. 75

Configure Network Quality Settings.................................................................................. 76

Contents

3

Lost Packet Recovery and Dynamic Bandwidth Settings.......................................78

Simplified ISDN Dialing..................................................................................................... 79

Configure Gateway Call Type Settings...................................................................79

Securing the System........................................................................................80

Configure Security Profiles................................................................................................80

Maximum Security Profile Requires Default Value Changes................................. 81

Managing System Access.................................................................................................81

Enable External Authentication.............................................................................. 82

Configure Local Access..........................................................................................83

Configure Remote Access......................................................................................84

Local Accounts....................................................................................................... 85

Detecting Intrusions.......................................................................................................... 90

View Connections to Your System in a Sessions List....................................................... 90

Secure API Access........................................................................................................... 91

Enable Secure API Access.................................................................................... 91

Disable Secure API Access....................................................................................91

Access the API with SSH....................................................................................... 91

Port Lockout...................................................................................................................... 92

Configure Port Lockout Settings.............................................................................93

Whitelisting........................................................................................................................94

Enable a Whitelist...................................................................................................94

Add IP Addresses to a Whitelist............................................................................. 94

IPv4 Address Formats............................................................................................94

IPv6 Address Formats............................................................................................95

Encryption......................................................................................................................... 95

Configure Encryption..............................................................................................96

Configuring Encryption Settings for SVC Calls...................................................... 96

Set the Transport Protocol for SVC Calls...............................................................97

Set Up AES Encryption for SVC Calls....................................................................97

Verify H.323 Media Encryption............................................................................... 97

802.1x Authentication........................................................................................................98

Supported 802.1x Configurations...........................................................................98

Configure 802.1x Authentication............................................................................ 98

Firewall/NAT Traversal...................................................................................................... 99

Basic Firewall/NAT Traversal............................................................................... 100

Configure the H.460 Firewall/NAT Traversal........................................................ 100

Security Certificates........................................................................................................ 102

How Certificates are Used....................................................................................103

Certificate Signing Requests................................................................................ 103

Configure Certificate Validation Settings.............................................................. 107

Contents

4

Install Certificates................................................................................................. 108

Certificate Revocation.......................................................................................... 109

Remove a Certificate and CRL.............................................................................110

Simple Certificate Enrollment Protocol................................................................. 110

Set Up a Security Banner................................................................................................113

Set a Meeting Password..................................................................................................113

Visual Security Classification...........................................................................................114

Enable Visual Security Classification....................................................................114

Enable Room and Call Monitoring...................................................................................115

Monitor a Room or Call.........................................................................................115

Send a Message to a System...............................................................................115

Configure the OCSP Method................................................................................115

Configuring Call Settings.............................................................................. 117

Configure Call Settings....................................................................................................117

Setting Call Preferences for SVC.................................................................................... 119

Configure SVC Dialing Options............................................................................ 119

Enable SVC Preference (H.264) for Calls............................................................ 121

Enable Automatic Answering of SVC Point-to-Point Calls................................... 121

Set Preferred Call Speeds.............................................................................................. 121

Configure the Recent Calls List.......................................................................................122

Set Call Answering Mode................................................................................................123

Set the Maximum Call Length......................................................................................... 123

Set a Multipoint Viewing Mode........................................................................................123

Enable Flashing Incoming Call Alerts............................................................................. 124

Turn Off Flashing Alerts........................................................................................125

Setting Up Audio-Only Calls............................................................................................125

Enable Audio-Only Calls...................................................................................... 125

Disable Audio-Only Calls......................................................................................125

Select the Call Type Order for Audio-Only Calls.................................................. 125

Place an Audio-Only Call from the System Web Interface...................................126

Displaying Participant Names Continuously in a Call..................................................... 126

Configure Participant Name Display.................................................................... 126

Registering with a Directory..........................................................................127

Enable H.323.................................................................................................................. 127

Configure the Polycom GDS........................................................................................... 128

Configure the LDAP Directory Server............................................................................. 129

Managing Favorites Contacts and Groups......................................................................129

Types of Favorites Contacts.................................................................................130

Create a Favorites Contact.................................................................................. 130

Contents

5

Create a Favorites Group.....................................................................................131

Edit a Favorites Group......................................................................................... 131

Delete a Favorites Group..................................................................................... 131

Importing and Exporting Favorites....................................................................... 131

Setting Up Speed Dial.....................................................................................................132

Enable Speed Dial................................................................................................132

Add Speed Dial Contacts..................................................................................... 133

Image File Requirements for Speed Dial Contacts.............................................. 133

Upload an Image File for Speed Dial Contacts.................................................... 133

Remove Speed Dial Contacts.............................................................................. 133

Kiosk Mode...........................................................................................................134

Setting Up and Configuring Directory Servers................................................................ 134

Configuring a Directory Server............................................................................. 134

Configuring Audio Settings...........................................................................136

Configure General Audio Settings...................................................................................136

Configure Audio Input Settings....................................................................................... 137

3.5 mm Audio Input.............................................................................................. 140

Audio Output Settings..................................................................................................... 140

Configure Audio Output Settings..........................................................................140

Set the Speaker Volume.......................................................................................141

Stereo Settings................................................................................................................142

Test StereoSurround....................................................................................................... 142

Polycom Acoustic Fence.................................................................................................143

Configure the Acoustic Fence.............................................................................. 143

USB and Bluetooth Headset Support..............................................................................144

Configuring Video Settings........................................................................... 145

Monitor Resolution Rates for RealPresence Group Series Systems.............................. 145

Full-Motion HD................................................................................................................ 146

Maximize HDTV Video Display....................................................................................... 147

Monitor Profiles............................................................................................................... 147

Configure Monitor Profile Settings........................................................................147

Prevent Monitor Burn-In.................................................................................................. 151

Adjust Brightness for Room Lighting...............................................................................151

CEC for Connected Monitors.......................................................................................... 152

Enable CEC Controls........................................................................................... 152

Disable CEC Controls.......................................................................................... 152

Configure Video Input Settings....................................................................................... 153

Configure RS-232 Serial Port Settings............................................................................156

Configuring Monitor Settings...........................................................................................158

Contents

6

Configure Monitor Settings...................................................................................158

Third-Party Touch Panel Controls................................................................................... 159

Configure Secondary Monitors for Content.....................................................................159

Configuring a Camera or Camera Control System..................................... 161

Setting Up a Polycom EagleEye IV Camera................................................................... 162

EagleEye IV Camera Orientation......................................................................... 162

Replace the EagleEye IV Camera........................................................................162

Improve Camera Tracking Performance......................................................................... 163

Polycom EagleEye Director II Camera System...............................................................163

Position the EagleEye Director II Camera System...............................................164

Indicator Lights..................................................................................................... 166

View System Status for EagleEye Director II Camera System.............................167

EagleEye Director II Camera System Diagnostics............................................... 167

Perform a Factory Restore................................................................................... 169

Setting Up a Polycom EagleEye Producer System.........................................................169

Calibration............................................................................................................ 170

Camera Tracking..................................................................................................170

Set Up the Polycom EagleEye Director.......................................................................... 176

Positioning the Polycom EagleEye Director......................................................... 176

Indicator Lights..................................................................................................... 177

Adjust the Room View.......................................................................................... 178

Calibrate the EagleEye Director Cameras........................................................... 178

Camera Tracking in the Local Interface................................................................179

Camera Presets................................................................................................... 180

Transfer EagleEye Director Logs......................................................................... 181

EagleEye Director Software Updates...................................................................181

Perform a Factory Restore for the EagleEye Director..........................................181

Troubleshooting EagleEye Director Camera Calibration......................................182

Troubleshooting EagleEye Director Camera Tracking......................................... 182

Setting Up Polycom EagleEye Acoustic Camera............................................................182

Indicator Lights..................................................................................................... 183

Configuring Remote Control Behavior.........................................................184

Configure Remote Control Behavior............................................................................... 184

Programming the Remote Control.................................................................................. 185

Set the Remote Control Channel ID.....................................................................186

Set the Remote Control Channel ID for a Specific System.................................. 186

Confirm the Channel ID........................................................................................186

Recharge the Remote Control Battery................................................................. 187

Remote Control Operation on RealPresence Group 700 Systems...................... 188

Contents

7

Enabling Mobile Devices as Controllers...................................................... 189

Enabling RealPresence Mobile....................................................................................... 189

SmartPairing Prerequisites...................................................................................189

Configure SmartPairing........................................................................................ 189

Enabling Content Sharing............................................................................. 191

Configure Content Sharing..............................................................................................191

Adjust Audio Level for Content........................................................................................192

Connecting a Computer.................................................................................................. 192

Configure Monitor 1 as the Content Monitor................................................................... 192

Configure Monitor 2 as the Content Monitor................................................................... 192

Setting Up a Polycom Content Display Application.........................................................193

Download and Install Polycom

®

People+Content

™

Technology........................... 193

Closed Captioning...........................................................................................................193

Enter Closed Captions on the System Web Interface.......................................... 194

Enter Closed Captions Using Equipment Connected to a Serial RS-232 Port.....194

Dial-Up Connection to the System's RS-232 Serial Port......................................194

Enable VisualBoard Content Sharing..............................................................................195

Prerequisites for the VisualBoard Application................................................................. 195

Configure the Polycom UC Board................................................................................... 195

Sharing Content During Calls..........................................................................................196

Configuring DVD Player Settings.................................................................................... 196

Adjust DVD Audio Settings for Content................................................................196

Configuring Call Recording...........................................................................198

Polycom RealPresence Media Suite Recording............................................................. 198

Enable Recording Controls.................................................................................. 198

Recording Calls Remotely....................................................................................198

Configure Monitor Settings for Recording on a RealPresence Group 700 System........ 200

Customizing the Local Interface................................................................... 201

Change the Background Image on the Home Screen.................................................... 201

Change the Startup Image on the Home Screen............................................................ 202

Set Up the Address Bar.................................................................................................. 202

Calling............................................................................................................. 204

Call a Favorite Contact....................................................................................................204

Call a Speed Dial Contact............................................................................................... 204

Contents

8

Call a Recent Call Contact.............................................................................................. 204

Place a Call..................................................................................................................... 205

Searching Directory Contacts to Call.............................................................................. 205

Browse Global Contact Entries to Call............................................................................ 205

Place a Cascaded Call....................................................................................................206

Placing an Audio-Only Call............................................................................................. 206

Large Conference .......................................................................................................... 207

Setting Up a Polycom RealPresence Touch Device....................................208

Positioning the RealPresence Touch Device.................................................................. 208

Run the RealPresence Touch Device Setup Wizard (OOB)........................................... 208

Power Off the RealPresence Touch................................................................................ 209

Wake the RealPresence Touch.......................................................................................209

Enable the RealPresence Touch Device.........................................................................209

Pairing the Device........................................................................................................... 210

Pairing States....................................................................................................... 210

Pair For the First Time..........................................................................................210

Pair to a Previously Paired System...................................................................... 211

Unpair a RealPresence Touch..............................................................................211

Remove a System from the Paired System List................................................... 211

Managing the RealPresence Touch Device.................................................................... 211

Disable TLS v1.0.................................................................................................. 212

Open a Remote Management Window................................................................ 212

Pair Using RealPresence Touch Web Interface................................................... 212

Unpair Using the RealPresence Touch Web Interface......................................... 213

Change the RealPresence Touch User Name and Password..............................213

Configure Network Settings..................................................................................213

Enable Recent Calls and Speed Dial................................................................... 215

Security Certificates for RealPresence Touch.................................................................215

Customize the RealPresence Touch Screens.................................................................215

Choose the Home Screen Icons.......................................................................... 216

Choose the Place a Call Screen Icons.................................................................216

Change the Background Image............................................................................217

Setting Up and Configuring Directory Servers for the RealPresence Touch...................217

Set Up Directory Servers for the RealPresence Touch........................................ 217

Enable Microsoft Skype Mode for RealPresence Touch................................................. 219

Enable Skype for Business Mode................................................................................... 219

Disable Skype for Business Mode.................................................................................. 219

Updating Software...........................................................................................................220

Dynamic Polycom Touch Device Software Updates............................................ 220

Managing Polycom Touch Device Software on Your Server................................ 221

Contents

9

Update Software from the Web Interface............................................................. 221

Update Software from the Local Interface............................................................222

Update RealPresence Touch Software from a USB Storage Device................... 222

Update the Software and the Factory Restore Partition From a USB Storage

Device............................................................................................................. 223

Troubleshooting the RealPresence Touch Device.......................................................... 223

View System Details and Connection Status....................................................... 223

View Call Statistics............................................................................................... 224

Download RealPresence Touch Logs.................................................................. 224

Transfer RealPresence Touch Logs to a USB Storage Device............................ 224

Manually Reboot a RealPresence Touch Device................................................. 225

Restart a RealPresence Touch Device.................................................................225

Restart a System from a RealPresence Touch Device........................................ 226

Perform a Factory Restore on the RealPresence Touch......................................226

Perform a Factory Restore Using a USB Storage Device....................................226

Test the Software Download URL........................................................................ 227

Setting Up a Polycom Touch Control Device...............................................228

Positioning the Polycom Touch Control...........................................................................228

Set Up the Polycom Touch Control................................................................................. 228

Enable the Polycom Touch Control................................................................................. 229

Configuring the Software.................................................................................................229

Configure LAN Settings........................................................................................230

Configure Location and Time Settings................................................................. 231

Configure Admin ID and Password...................................................................... 232

Powering On the Polycom Touch Control....................................................................... 232

Power Off the Polycom Touch Control............................................................................ 232

Wake the Polycom Touch Control................................................................................... 233

Pairing States for the Polycom Touch Control.................................................................233

Pairing the Polycom Touch Control Device..................................................................... 234

Pair the Polycom Touch Control Device............................................................... 234

Pair to a System After Setup................................................................................ 234

Unpair the Polycom Touch Control Device...........................................................234

Managing the Polycom Touch Control Remotely............................................................ 235

Open the Remote Management Window............................................................. 235

Transfer Polycom Touch Control Logs to a USB Storage Device........................ 235

Updating the Software.....................................................................................................236

Configure Your Web Server as the Update Site for the Polycom Touch Control..236

Update Software Manually from the Web Interface..............................................237

Update Software Automatically in the Web Interface........................................... 237

Update Software Automatically in the Local Interface..........................................238

Contents

10

Update Software Manually in the Local Interface.................................................239

Update Software from a USB Storage Device..................................................... 239

Set a Software Version as Current for the Polycom Touch Control......................240

Remove a Polycom Touch Control Software Version...........................................240

Troubleshooting on the Polycom Touch Control Device..................................................241

Polycom Touch Control Indicator Light.................................................................241

View System Details.............................................................................................241

Perform a Factory Restore on the Polycom Touch Control.................................. 241

Perform a Factory Restore Using a USB Storage Device on the Polycom

Touch Control.................................................................................................. 242

System Maintenance......................................................................................244

Managing System Profiles.............................................................................................. 244

Store a Setting Profile.......................................................................................... 244

Upload a Profile....................................................................................................244

Perform a Factory Restore of a System............................................................... 245

Delete Data and System Files..............................................................................247

Controlling the System Fan Speed................................................................................. 247

Configure the System Fan Speed........................................................................ 247

Restoring and Resetting a System..................................................................................247

Logs................................................................................................................................ 248

View Log File Status.............................................................................................248

Configure System Log Management....................................................................248

Configure System Log Level and Remote Logging..............................................249

Retrieving Log Files........................................................................................................ 251

Download System Log Files.................................................................................251

Transfer System Log Files....................................................................................251

SNMP Reporting.................................................................................................. 252

Upgrading System Software........................................................................................... 254

Preparing to Upgrade........................................................................................... 255

System Software Updates....................................................................................255

Downgrading System Software.......................................................................................259

Determine the Software Version...........................................................................260

Delete System Settings........................................................................................ 260

Troubleshooting............................................................................................. 261

General Troubleshooting.................................................................................................261

View Remote Sessions on the System........................................................................... 262

Placing a Test Call...........................................................................................................262

RealPresence Group System Indicator Lights..................................................... 263

RealPresence Group 700 Indicator Lights........................................................... 264

Contents

11

EagleEye Producer Indicator Lights..................................................................... 265

Audio and Video Tests.................................................................................................... 265

Audio Meters........................................................................................................ 267

Set Audio Meter Levels........................................................................................ 267

System Diagnostics.........................................................................................................267

Access Diagnostic Screens in the Web Interface.................................................267

Access Diagnostic Screens in the Local Interface............................................... 267

Viewing System Details on the Local Interface............................................................... 270

Access the Information Screen............................................................................ 270

Access the Status Screen.................................................................................... 271

View Call Statistics for an Active Point-to-Point Call With the Remote Control....273

View Call Statistics for an Active Multipoint Call with the Remote Control...........273

View Call Statistics for an Active Point-to-Point Call on the Polycom Touch

Control.............................................................................................................274

View Call Statistics for an Active Multipoint Call on the Polycom Touch Control. 274

Provisioning Service Registration Failure....................................................................... 274

Call Detail Report (CDR).................................................................................................274

Enable the Call Detail Report............................................................................... 278

Download a Call Detail Report (CDR).................................................................. 278

Troubleshoot a Manual System Software Update...........................................................278

Knowledge Base............................................................................................................. 278

Before You Contact Polycom Technical Support.............................................................279

Locate the System Serial Number........................................................................279

Locate the Software Version................................................................................ 279

Locate Active Alert Messages.............................................................................. 279

Locate the IP Address and H.323 Extension Settings..........................................279

Locate the LAN Status......................................................................................... 279

Locate Diagnostics on the Local Interface........................................................... 279

Contacting Technical Support......................................................................................... 280

Polycom Solution Support.................................................................................... 280

System Panel Views.......................................................................................281

Polycom RealPresence Group 300 System....................................................................281

Polycom RealPresence Group 310 System....................................................................282

Polycom RealPresence 500 System...............................................................................284

Polycom RealPresence Group 700 System....................................................................287

Port Usage...................................................................................................... 291

Inbound Ports for RealPresence Group Series...............................................................291

Outbound Ports for RealPresence Group Series............................................................ 295

Contents

12

Security Profile Default Settings...................................................................302

Maximum Security Profile Default Settings..................................................................... 302

Changing Maximum Security Profile Default Values............................................ 314

Other Restrictions When Using the Maximum Security Profile............................ 315

High Security Profile Default Settings............................................................................. 315

Changing High Security Profile Default Values.................................................... 326

Medium Security Profile Default Settings........................................................................326

Changing Medium Security Profile Default Values...............................................336

Low Security Profile Default Settings.............................................................................. 337

Call Speeds and Resolutions........................................................................ 348

Point-to-Point Call Speeds.............................................................................................. 348

Multipoint Call Speeds.................................................................................................... 348

High-Profile Call Speeds and Resolutions...................................................................... 349

Multipoint Resolutions for High Definition Video............................................................. 350

Resolution and Frame Rates for Content Video............................................................. 351

Contents

13

Before You Begin

Topics:

• Getting Help

The Polycom RealPresence Group Series Administrator Guide is for administrators who need to install

system software, options, and accessories, and to configure, customize, manage, and troubleshoot

Polycom

®

RealPresence

®

Group Series systems.

This guide covers the RealPresence Group 300, RealPresence Group 310, RealPresence Group 500,

and RealPresence Group 700 systems.

This guide provides concepts and general guidance to the system administrator. Polycom expects the

administrator to be a mid-grade IT professional who is experienced in system administration.

Please read the Polycom system documentation before you install or operate the system. The following

related documents for systems are available at Polycom Support:

• Polycom RealPresence Group Series Setup Sheet : Describes the contents of your package, how

to assemble the system and accessories, and how to connect the system to the network. The setup

document is included in the system package.

• Polycom RealPresence Group Series Quick Tips : Quick reference on how to use basic features

• Polycom RealPresence Group Series User Guide : Describes how to perform video conferencing

tasks in the system local interface

• Polycom RealPresence Group Series Integrator Reference Guide: Provides cable information and

API command descriptions

• Polycom RealPresence Group Series Regulatory Notices : Describes safety and legal

considerations for using Polycom RealPresence Group Series systems

• Polycom RealPresence Group Series Release Notes

Polycom recommends that you record the serial number and option key of your system here for future

reference. The serial number for the system is printed on the unit.

System Serial Number: ____________________________________________

Option Key: ____________________________________________________

Getting Help

For more information about installing, configuring, and administering Polycom products, refer to the

Polycom Documentation Library or Documents & Software at Polycom Support.

Polycom and Partner Resources

To find all Polycom partner solutions, see Strategic Global Partner Solutions.

The Polycom Community

The Polycom Community gives you access to the latest developer and support information. Participate in

discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom

14

Community, simply create a Polycom online account. When logged in, you can access Polycom support

personnel and participate in developer and support forums to find the latest information on hardware,

software, and partner solutions topics.

Before You Begin

15

Getting Started

Topics:

• High Definition Video Conferencing

• User Interface Customization

• Security Setting Management

• Call Setting Configuration

• Powering On and Off

• Navigating the System

High Definition Video Conferencing

RealPresence Group Series systems offer the following high-definition (HD) capabilities:

• Send people or content video to the far site in HD

• Receive and display video from the far site in HD

• Display near-site video in HD

• Full-motion HD

Systems with HD capability can send video in wide-screen, HD format. To send video in HD format, use

any model of Polycom camera that supports HD video and a Polycom system capable of sending 720p or

better video.

When the far site sends HD video, RealPresence Group Series systems with HD capability and an HD

monitor can display the video in wide-screen, HD format. The HD 720 format supported by these systems

is 1280 x 720, progressive scan format (720p). RealPresence Group Series systems with 1080 capability

can receive 1080p progressive format and can display 1080p progressive or 1080i interlaced format.

Near-site video is displayed in HD format when you use an HD video source and an HD monitor.

However, near-site video is displayed in SD if the system is in an SD or lower-resolution call.

To use HD for a multipoint call, keep the following requirements in mind:

• The call must be hosted by a system or a conferencing platform that supports HD such as Polycom

RealPresence Collaboration Server 1500 or 2000.

• The system host must have the appropriate option keys installed.

• All systems in the call must support HD (720p at 30 fps) and H.264.

• The call rate must be high enough to support HD resolution.

• The call cannot be cascaded.

16

User Interface Customization

You can use the RealPresence Group Series system web interface to configure how information is

displayed for end users on the Home screen of the system local interface.

Home Screen Icons appear in the lower center of the system local interface, three at a time. By default,

users see the icons shown in the following table in this location.

Icon Name

Camera

Opens the Camera Control screen.

Place a Call

Opens the Place a Call screen, where you can

manually dial a call, or can select a contact name from

a list.

Content

Appears only when a content source is detected.

Security Setting Management

To configure your RealPresence Group Series system security settings using the system web interface,

use a supported browser with cookies enabled. For a list of supported browsers and version numbers,

refer to the Polycom RealPresence Group Series Release Notes .

To access the system web interface, open a web browser and enter the IP address of the system using

the https protocol; for example, use the format https://10.11.12.13.

CAU-

TION:

The HTTPS protocol ensures that the configuration of all login information (such as user

names and passwords) is transmitted using an encrypted channel, including those user

names and passwords used to communicate with third-party systems on your network. Using

HTTPS severely limits the ability of anyone on the network to discover these credentials. For

this reason, all attempts to use the system web interface via HTTP are redirected to the

HTTPS interface.

You can find security settings and passwords in the system web interface at Admin Settings > Security.

Settings are under different sections of the security interfaces. In accordance with local laws and

regulations, not all security settings are available in all countries.

Poly RealPresence Group 300/310 Administrator Guide

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Poly RealPresence Group 300/310 Administrator Guide

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