Poly EF2210 Single Channel Acoustic Echo / Noise Canceller Administrator Guide

Category
Video conferencing systems
Type
Administrator Guide
ADMINISTRATOR GUIDE 6.2 | December 2018 | 3725-63706-013A
Polycom
®
RealPresence
®
Group
Series
Copyright
©
2019, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
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®
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Contents
Before You Begin..............................................................................................14
Getting Help...................................................................................................................... 14
Polycom and Partner Resources............................................................................14
The Polycom Community....................................................................................... 14
Getting Started................................................................................................. 16
High Definition Video Conferencing.................................................................................. 16
User Interface Customization............................................................................................17
Security Setting Management........................................................................................... 17
Call Setting Configuration................................................................................................. 18
Powering On and Off.........................................................................................................18
Power On the System............................................................................................ 18
Power Off the System.............................................................................................18
Powering On the RealPresence Group 700 System.............................................. 19
Navigating the System...................................................................................................... 19
Access the System Web Interface..........................................................................19
Changing a Password............................................................................................ 20
Search the Web Interface.......................................................................................20
Setting Up System Hardware.......................................................................... 21
Mount and Position the System........................................................................................ 21
Setting Up a Microphone...................................................................................................22
Available Microphone Inputs by System................................................................ 22
Set Up Third-party Microphones............................................................................ 22
SoundStructure Digital Mixer..................................................................................23
Setting Up the Polycom StereoSurround Kit..................................................................... 23
Adding a Touch Monitor.................................................................................................... 24
Touch Monitor Support........................................................................................... 25
Adding a Polycom SoundStation IP 7000 Conference Phone.......................................... 26
Running the Setup Wizard...............................................................................27
Run the Setup Wizard Locally...........................................................................................27
Run the Setup Wizard from a Remote Location................................................................27
Configuring General System Settings............................................................29
Name the System..............................................................................................................29
1
Enter Contact Information................................................................................................. 29
Set the Location................................................................................................................ 30
Set the Language..............................................................................................................31
Set the Date and Time...................................................................................................... 31
Displaying Participant Names Continuously in a Call....................................................... 32
Configure Participant Name Display...................................................................... 32
Using a Provisioning Service..........................................................................33
Enable a Provisioning Service.......................................................................................... 34
Configure a Provisioning Service...................................................................................... 34
Disable a Provisioning Service..........................................................................................35
ZTP Web Service Solution................................................................................................ 35
Certificates and Security Profiles within a Provisioned System........................................ 35
Set Up Multitiered Directory Navigation............................................................................ 36
Polycom RealPresence Cloud Service...................................................................36
Activating System Options..............................................................................38
System Software Options..................................................................................................38
View System Software Options.............................................................................. 39
Obtain Software or System Option Keys................................................................39
Create a Single Key File to Update Multiple Systems............................................40
Key File Formats.................................................................................................... 40
Activate System Options........................................................................................ 40
Microsoft Interoperability................................................................................ 42
Skype for Business-Hosted Video Conferencing.............................................................. 43
Register a System with Skype for Business......................................................................43
Configure the Skype for Business Directory Server............................................... 47
Org ID Authentication ............................................................................................ 47
Upload Logs to the Skype for Business Server......................................................47
Managing System Software Through Skype for Business Server.................................... 48
Configure System to Upgrade or Downgrade Software Through Skype for
Business Server................................................................................................ 48
Configure the Directory Services Contact List.................................................................. 48
Dial Plan Normalization.....................................................................................................49
Enable Dial Plan Normalization..............................................................................49
Skype for Business Content Sharing................................................................................ 49
VbSS Support in Skype for Business Environments.............................................. 50
Registering with a Calendaring Service.........................................................53
Contents
2
Enable the Calendaring Service........................................................................................53
Join Scheduled Meetings.................................................................................................. 55
Configuring Network Settings.........................................................................56
Connecting to a LAN......................................................................................................... 56
LAN Status Lights...................................................................................................56
Configure LAN Properties...................................................................................... 57
Configure IP Address (IPv4) Settings.....................................................................60
Configure IP Address (IPv6) Settings.....................................................................61
Configure DNS Server Settings..............................................................................62
LLDP and LLDP-MED Support......................................................................................... 62
LLMP-MED Information Discovery......................................................................... 62
Behavior When LLDP is Enabled........................................................................... 63
Enable LLDP Using a USB Storage Device........................................................... 63
Enable LLDP in the Web Interface......................................................................... 63
IP Network Settings...........................................................................................................63
Configure H.323 Settings....................................................................................... 64
Configure the System to Use a Gatekeeper...........................................................64
SIP Settings............................................................................................................66
RTV and Skype-Hosted Conference Support........................................................ 69
AS-SIP Settings................................................................................................................ 69
Enable the AS-SIP Setting..................................................................................... 69
Configure AS-SIP Settings for MLPP..................................................................... 69
Add an AS-SIP Service Code.................................................................................70
Delete an AS-SIP Service Code.............................................................................70
Defining AS-SIP Outbound Precedence Call Defaults........................................... 70
Multilevel Precedence and Preemption (MLPP)............................................................... 70
Define MLPP Network Domains.............................................................................71
Add an MLPP Network Domain..............................................................................72
Alternative Network Address Type (ANAT).............................................................72
Multipoint Conference On a RealPresence Collaboration Server..................................... 72
Enable Call Escalation of Point-to-Point Calls........................................................72
Web Proxy Auto-Discovery Protocol................................................................................. 73
Sample PAC file......................................................................................................73
Enable Web Proxy..................................................................................................74
Configure Web Proxy Settings............................................................................... 74
Update Proxy auto-config (PAC) File......................................................................75
Verify Proxy auto-config (PAC) File........................................................................ 75
Verify Proxy auto-config (PAC) File Status.............................................................75
Limitations.............................................................................................................. 75
Configure Network Quality Settings.................................................................................. 76
Contents
3
Lost Packet Recovery and Dynamic Bandwidth Settings.......................................78
Simplified ISDN Dialing..................................................................................................... 79
Configure Gateway Call Type Settings...................................................................79
Securing the System........................................................................................80
Configure Security Profiles................................................................................................80
Maximum Security Profile Requires Default Value Changes................................. 81
Managing System Access.................................................................................................81
Enable External Authentication.............................................................................. 82
Configure Local Access..........................................................................................83
Configure Remote Access......................................................................................84
Local Accounts....................................................................................................... 85
Detecting Intrusions.......................................................................................................... 90
View Connections to Your System in a Sessions List....................................................... 90
Secure API Access........................................................................................................... 91
Enable Secure API Access.................................................................................... 91
Disable Secure API Access....................................................................................91
Access the API with SSH....................................................................................... 91
Port Lockout...................................................................................................................... 92
Configure Port Lockout Settings.............................................................................93
Whitelisting........................................................................................................................94
Enable a Whitelist...................................................................................................94
Add IP Addresses to a Whitelist............................................................................. 94
IPv4 Address Formats............................................................................................94
IPv6 Address Formats............................................................................................95
Encryption......................................................................................................................... 95
Configure Encryption..............................................................................................96
Configuring Encryption Settings for SVC Calls...................................................... 96
Set the Transport Protocol for SVC Calls...............................................................97
Set Up AES Encryption for SVC Calls....................................................................97
Verify H.323 Media Encryption............................................................................... 97
802.1x Authentication........................................................................................................98
Supported 802.1x Configurations...........................................................................98
Configure 802.1x Authentication............................................................................ 98
Firewall/NAT Traversal...................................................................................................... 99
Basic Firewall/NAT Traversal............................................................................... 100
Configure the H.460 Firewall/NAT Traversal........................................................ 100
Security Certificates........................................................................................................ 102
How Certificates are Used....................................................................................103
Certificate Signing Requests................................................................................ 103
Configure Certificate Validation Settings.............................................................. 107
Contents
4
Install Certificates................................................................................................. 108
Certificate Revocation.......................................................................................... 109
Remove a Certificate and CRL.............................................................................110
Simple Certificate Enrollment Protocol................................................................. 110
Set Up a Security Banner................................................................................................113
Set a Meeting Password..................................................................................................113
Visual Security Classification...........................................................................................114
Enable Visual Security Classification....................................................................114
Enable Room and Call Monitoring...................................................................................115
Monitor a Room or Call.........................................................................................115
Send a Message to a System...............................................................................115
Configure the OCSP Method................................................................................115
Configuring Call Settings.............................................................................. 117
Configure Call Settings....................................................................................................117
Setting Call Preferences for SVC.................................................................................... 119
Configure SVC Dialing Options............................................................................ 119
Enable SVC Preference (H.264) for Calls............................................................ 121
Enable Automatic Answering of SVC Point-to-Point Calls................................... 121
Set Preferred Call Speeds.............................................................................................. 121
Configure the Recent Calls List.......................................................................................122
Set Call Answering Mode................................................................................................123
Set the Maximum Call Length......................................................................................... 123
Set a Multipoint Viewing Mode........................................................................................123
Enable Flashing Incoming Call Alerts............................................................................. 124
Turn Off Flashing Alerts........................................................................................125
Setting Up Audio-Only Calls............................................................................................125
Enable Audio-Only Calls...................................................................................... 125
Disable Audio-Only Calls......................................................................................125
Select the Call Type Order for Audio-Only Calls.................................................. 125
Place an Audio-Only Call from the System Web Interface...................................126
Displaying Participant Names Continuously in a Call..................................................... 126
Configure Participant Name Display.................................................................... 126
Registering with a Directory..........................................................................127
Enable H.323.................................................................................................................. 127
Configure the Polycom GDS........................................................................................... 128
Configure the LDAP Directory Server............................................................................. 129
Managing Favorites Contacts and Groups......................................................................129
Types of Favorites Contacts.................................................................................130
Create a Favorites Contact.................................................................................. 130
Contents
5
Create a Favorites Group.....................................................................................131
Edit a Favorites Group......................................................................................... 131
Delete a Favorites Group..................................................................................... 131
Importing and Exporting Favorites....................................................................... 131
Setting Up Speed Dial.....................................................................................................132
Enable Speed Dial................................................................................................132
Add Speed Dial Contacts..................................................................................... 133
Image File Requirements for Speed Dial Contacts.............................................. 133
Upload an Image File for Speed Dial Contacts.................................................... 133
Remove Speed Dial Contacts.............................................................................. 133
Kiosk Mode...........................................................................................................134
Setting Up and Configuring Directory Servers................................................................ 134
Configuring a Directory Server............................................................................. 134
Configuring Audio Settings...........................................................................136
Configure General Audio Settings...................................................................................136
Configure Audio Input Settings....................................................................................... 137
3.5 mm Audio Input.............................................................................................. 140
Audio Output Settings..................................................................................................... 140
Configure Audio Output Settings..........................................................................140
Set the Speaker Volume.......................................................................................141
Stereo Settings................................................................................................................142
Test StereoSurround....................................................................................................... 142
Polycom Acoustic Fence.................................................................................................143
Configure the Acoustic Fence.............................................................................. 143
USB and Bluetooth Headset Support..............................................................................144
Configuring Video Settings........................................................................... 145
Monitor Resolution Rates for RealPresence Group Series Systems.............................. 145
Full-Motion HD................................................................................................................ 146
Maximize HDTV Video Display....................................................................................... 147
Monitor Profiles............................................................................................................... 147
Configure Monitor Profile Settings........................................................................147
Prevent Monitor Burn-In.................................................................................................. 151
Adjust Brightness for Room Lighting...............................................................................151
CEC for Connected Monitors.......................................................................................... 152
Enable CEC Controls........................................................................................... 152
Disable CEC Controls.......................................................................................... 152
Configure Video Input Settings....................................................................................... 153
Configure RS-232 Serial Port Settings............................................................................156
Configuring Monitor Settings...........................................................................................158
Contents
6
Configure Monitor Settings...................................................................................158
Third-Party Touch Panel Controls................................................................................... 159
Configure Secondary Monitors for Content.....................................................................159
Configuring a Camera or Camera Control System..................................... 161
Setting Up a Polycom EagleEye IV Camera................................................................... 162
EagleEye IV Camera Orientation......................................................................... 162
Replace the EagleEye IV Camera........................................................................162
Improve Camera Tracking Performance......................................................................... 163
Polycom EagleEye Director II Camera System...............................................................163
Position the EagleEye Director II Camera System...............................................164
Indicator Lights..................................................................................................... 166
View System Status for EagleEye Director II Camera System.............................167
EagleEye Director II Camera System Diagnostics............................................... 167
Perform a Factory Restore................................................................................... 169
Setting Up a Polycom EagleEye Producer System.........................................................169
Calibration............................................................................................................ 170
Camera Tracking..................................................................................................170
Set Up the Polycom EagleEye Director.......................................................................... 176
Positioning the Polycom EagleEye Director......................................................... 176
Indicator Lights..................................................................................................... 177
Adjust the Room View.......................................................................................... 178
Calibrate the EagleEye Director Cameras........................................................... 178
Camera Tracking in the Local Interface................................................................179
Camera Presets................................................................................................... 180
Transfer EagleEye Director Logs......................................................................... 181
EagleEye Director Software Updates...................................................................181
Perform a Factory Restore for the EagleEye Director..........................................181
Troubleshooting EagleEye Director Camera Calibration......................................182
Troubleshooting EagleEye Director Camera Tracking......................................... 182
Setting Up Polycom EagleEye Acoustic Camera............................................................182
Indicator Lights..................................................................................................... 183
Configuring Remote Control Behavior.........................................................184
Configure Remote Control Behavior............................................................................... 184
Programming the Remote Control.................................................................................. 185
Set the Remote Control Channel ID.....................................................................186
Set the Remote Control Channel ID for a Specific System.................................. 186
Confirm the Channel ID........................................................................................186
Recharge the Remote Control Battery................................................................. 187
Remote Control Operation on RealPresence Group 700 Systems...................... 188
Contents
7
Enabling Mobile Devices as Controllers...................................................... 189
Enabling RealPresence Mobile....................................................................................... 189
SmartPairing Prerequisites...................................................................................189
Configure SmartPairing........................................................................................ 189
Enabling Content Sharing............................................................................. 191
Configure Content Sharing..............................................................................................191
Adjust Audio Level for Content........................................................................................192
Connecting a Computer.................................................................................................. 192
Configure Monitor 1 as the Content Monitor................................................................... 192
Configure Monitor 2 as the Content Monitor................................................................... 192
Setting Up a Polycom Content Display Application.........................................................193
Download and Install Polycom
®
People+Content
â„¢
Technology........................... 193
Closed Captioning...........................................................................................................193
Enter Closed Captions on the System Web Interface.......................................... 194
Enter Closed Captions Using Equipment Connected to a Serial RS-232 Port.....194
Dial-Up Connection to the System's RS-232 Serial Port......................................194
Enable VisualBoard Content Sharing..............................................................................195
Prerequisites for the VisualBoard Application................................................................. 195
Configure the Polycom UC Board................................................................................... 195
Sharing Content During Calls..........................................................................................196
Configuring DVD Player Settings.................................................................................... 196
Adjust DVD Audio Settings for Content................................................................196
Configuring Call Recording...........................................................................198
Polycom RealPresence Media Suite Recording............................................................. 198
Enable Recording Controls.................................................................................. 198
Recording Calls Remotely....................................................................................198
Configure Monitor Settings for Recording on a RealPresence Group 700 System........ 200
Customizing the Local Interface................................................................... 201
Change the Background Image on the Home Screen.................................................... 201
Change the Startup Image on the Home Screen............................................................ 202
Set Up the Address Bar.................................................................................................. 202
Calling............................................................................................................. 204
Call a Favorite Contact....................................................................................................204
Call a Speed Dial Contact............................................................................................... 204
Contents
8
Call a Recent Call Contact.............................................................................................. 204
Place a Call..................................................................................................................... 205
Searching Directory Contacts to Call.............................................................................. 205
Browse Global Contact Entries to Call............................................................................ 205
Place a Cascaded Call....................................................................................................206
Placing an Audio-Only Call............................................................................................. 206
Large Conference .......................................................................................................... 207
Setting Up a Polycom RealPresence Touch Device....................................208
Positioning the RealPresence Touch Device.................................................................. 208
Run the RealPresence Touch Device Setup Wizard (OOB)........................................... 208
Power Off the RealPresence Touch................................................................................ 209
Wake the RealPresence Touch.......................................................................................209
Enable the RealPresence Touch Device.........................................................................209
Pairing the Device........................................................................................................... 210
Pairing States....................................................................................................... 210
Pair For the First Time..........................................................................................210
Pair to a Previously Paired System...................................................................... 211
Unpair a RealPresence Touch..............................................................................211
Remove a System from the Paired System List................................................... 211
Managing the RealPresence Touch Device.................................................................... 211
Disable TLS v1.0.................................................................................................. 212
Open a Remote Management Window................................................................ 212
Pair Using RealPresence Touch Web Interface................................................... 212
Unpair Using the RealPresence Touch Web Interface......................................... 213
Change the RealPresence Touch User Name and Password..............................213
Configure Network Settings..................................................................................213
Enable Recent Calls and Speed Dial................................................................... 215
Security Certificates for RealPresence Touch.................................................................215
Customize the RealPresence Touch Screens.................................................................215
Choose the Home Screen Icons.......................................................................... 216
Choose the Place a Call Screen Icons.................................................................216
Change the Background Image............................................................................217
Setting Up and Configuring Directory Servers for the RealPresence Touch...................217
Set Up Directory Servers for the RealPresence Touch........................................ 217
Enable Microsoft Skype Mode for RealPresence Touch................................................. 219
Enable Skype for Business Mode................................................................................... 219
Disable Skype for Business Mode.................................................................................. 219
Updating Software...........................................................................................................220
Dynamic Polycom Touch Device Software Updates............................................ 220
Managing Polycom Touch Device Software on Your Server................................ 221
Contents
9
Update Software from the Web Interface............................................................. 221
Update Software from the Local Interface............................................................222
Update RealPresence Touch Software from a USB Storage Device................... 222
Update the Software and the Factory Restore Partition From a USB Storage
Device............................................................................................................. 223
Troubleshooting the RealPresence Touch Device.......................................................... 223
View System Details and Connection Status....................................................... 223
View Call Statistics............................................................................................... 224
Download RealPresence Touch Logs.................................................................. 224
Transfer RealPresence Touch Logs to a USB Storage Device............................ 224
Manually Reboot a RealPresence Touch Device................................................. 225
Restart a RealPresence Touch Device.................................................................225
Restart a System from a RealPresence Touch Device........................................ 226
Perform a Factory Restore on the RealPresence Touch......................................226
Perform a Factory Restore Using a USB Storage Device....................................226
Test the Software Download URL........................................................................ 227
Setting Up a Polycom Touch Control Device...............................................228
Positioning the Polycom Touch Control...........................................................................228
Set Up the Polycom Touch Control................................................................................. 228
Enable the Polycom Touch Control................................................................................. 229
Configuring the Software.................................................................................................229
Configure LAN Settings........................................................................................230
Configure Location and Time Settings................................................................. 231
Configure Admin ID and Password...................................................................... 232
Powering On the Polycom Touch Control....................................................................... 232
Power Off the Polycom Touch Control............................................................................ 232
Wake the Polycom Touch Control................................................................................... 233
Pairing States for the Polycom Touch Control.................................................................233
Pairing the Polycom Touch Control Device..................................................................... 234
Pair the Polycom Touch Control Device............................................................... 234
Pair to a System After Setup................................................................................ 234
Unpair the Polycom Touch Control Device...........................................................234
Managing the Polycom Touch Control Remotely............................................................ 235
Open the Remote Management Window............................................................. 235
Transfer Polycom Touch Control Logs to a USB Storage Device........................ 235
Updating the Software.....................................................................................................236
Configure Your Web Server as the Update Site for the Polycom Touch Control..236
Update Software Manually from the Web Interface..............................................237
Update Software Automatically in the Web Interface........................................... 237
Update Software Automatically in the Local Interface..........................................238
Contents
10
Update Software Manually in the Local Interface.................................................239
Update Software from a USB Storage Device..................................................... 239
Set a Software Version as Current for the Polycom Touch Control......................240
Remove a Polycom Touch Control Software Version...........................................240
Troubleshooting on the Polycom Touch Control Device..................................................241
Polycom Touch Control Indicator Light.................................................................241
View System Details.............................................................................................241
Perform a Factory Restore on the Polycom Touch Control.................................. 241
Perform a Factory Restore Using a USB Storage Device on the Polycom
Touch Control.................................................................................................. 242
System Maintenance......................................................................................244
Managing System Profiles.............................................................................................. 244
Store a Setting Profile.......................................................................................... 244
Upload a Profile....................................................................................................244
Perform a Factory Restore of a System............................................................... 245
Delete Data and System Files..............................................................................247
Controlling the System Fan Speed................................................................................. 247
Configure the System Fan Speed........................................................................ 247
Restoring and Resetting a System..................................................................................247
Logs................................................................................................................................ 248
View Log File Status.............................................................................................248
Configure System Log Management....................................................................248
Configure System Log Level and Remote Logging..............................................249
Retrieving Log Files........................................................................................................ 251
Download System Log Files.................................................................................251
Transfer System Log Files....................................................................................251
SNMP Reporting.................................................................................................. 252
Upgrading System Software........................................................................................... 254
Preparing to Upgrade........................................................................................... 255
System Software Updates....................................................................................255
Downgrading System Software.......................................................................................259
Determine the Software Version...........................................................................260
Delete System Settings........................................................................................ 260
Troubleshooting............................................................................................. 261
General Troubleshooting.................................................................................................261
View Remote Sessions on the System........................................................................... 262
Placing a Test Call...........................................................................................................262
RealPresence Group System Indicator Lights..................................................... 263
RealPresence Group 700 Indicator Lights........................................................... 264
Contents
11
EagleEye Producer Indicator Lights..................................................................... 265
Audio and Video Tests.................................................................................................... 265
Audio Meters........................................................................................................ 267
Set Audio Meter Levels........................................................................................ 267
System Diagnostics.........................................................................................................267
Access Diagnostic Screens in the Web Interface.................................................267
Access Diagnostic Screens in the Local Interface............................................... 267
Viewing System Details on the Local Interface............................................................... 270
Access the Information Screen............................................................................ 270
Access the Status Screen.................................................................................... 271
View Call Statistics for an Active Point-to-Point Call With the Remote Control....273
View Call Statistics for an Active Multipoint Call with the Remote Control...........273
View Call Statistics for an Active Point-to-Point Call on the Polycom Touch
Control.............................................................................................................274
View Call Statistics for an Active Multipoint Call on the Polycom Touch Control. 274
Provisioning Service Registration Failure....................................................................... 274
Call Detail Report (CDR).................................................................................................274
Enable the Call Detail Report............................................................................... 278
Download a Call Detail Report (CDR).................................................................. 278
Troubleshoot a Manual System Software Update...........................................................278
Knowledge Base............................................................................................................. 278
Before You Contact Polycom Technical Support.............................................................279
Locate the System Serial Number........................................................................279
Locate the Software Version................................................................................ 279
Locate Active Alert Messages.............................................................................. 279
Locate the IP Address and H.323 Extension Settings..........................................279
Locate the LAN Status......................................................................................... 279
Locate Diagnostics on the Local Interface........................................................... 279
Contacting Technical Support......................................................................................... 280
Polycom Solution Support.................................................................................... 280
System Panel Views.......................................................................................281
Polycom RealPresence Group 300 System....................................................................281
Polycom RealPresence Group 310 System....................................................................282
Polycom RealPresence 500 System...............................................................................284
Polycom RealPresence Group 700 System....................................................................287
Port Usage...................................................................................................... 291
Inbound Ports for RealPresence Group Series...............................................................291
Outbound Ports for RealPresence Group Series............................................................ 295
Contents
12
Security Profile Default Settings...................................................................302
Maximum Security Profile Default Settings..................................................................... 302
Changing Maximum Security Profile Default Values............................................ 314
Other Restrictions When Using the Maximum Security Profile............................ 315
High Security Profile Default Settings............................................................................. 315
Changing High Security Profile Default Values.................................................... 326
Medium Security Profile Default Settings........................................................................326
Changing Medium Security Profile Default Values...............................................336
Low Security Profile Default Settings.............................................................................. 337
Call Speeds and Resolutions........................................................................ 348
Point-to-Point Call Speeds.............................................................................................. 348
Multipoint Call Speeds.................................................................................................... 348
High-Profile Call Speeds and Resolutions...................................................................... 349
Multipoint Resolutions for High Definition Video............................................................. 350
Resolution and Frame Rates for Content Video............................................................. 351
Contents
13
Before You Begin
Topics:
• Getting Help
The Polycom RealPresence Group Series Administrator Guide is for administrators who need to install
system software, options, and accessories, and to configure, customize, manage, and troubleshoot
Polycom
®
RealPresence
®
Group Series systems.
This guide covers the RealPresence Group 300, RealPresence Group 310, RealPresence Group 500,
and RealPresence Group 700 systems.
This guide provides concepts and general guidance to the system administrator. Polycom expects the
administrator to be a mid-grade IT professional who is experienced in system administration.
Please read the Polycom system documentation before you install or operate the system. The following
related documents for systems are available at Polycom Support:
• Polycom RealPresence Group Series Setup Sheet : Describes the contents of your package, how
to assemble the system and accessories, and how to connect the system to the network. The setup
document is included in the system package.
• Polycom RealPresence Group Series Quick Tips : Quick reference on how to use basic features
• Polycom RealPresence Group Series User Guide : Describes how to perform video conferencing
tasks in the system local interface
• Polycom RealPresence Group Series Integrator Reference Guide: Provides cable information and
API command descriptions
• Polycom RealPresence Group Series Regulatory Notices : Describes safety and legal
considerations for using Polycom RealPresence Group Series systems
• Polycom RealPresence Group Series Release Notes
Polycom recommends that you record the serial number and option key of your system here for future
reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
Getting Help
For more information about installing, configuring, and administering Polycom products, refer to the
Polycom Documentation Library or Documents & Software at Polycom Support.
Polycom and Partner Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
14
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
Before You Begin
15
Getting Started
Topics:
• High Definition Video Conferencing
• User Interface Customization
• Security Setting Management
• Call Setting Configuration
• Powering On and Off
• Navigating the System
High Definition Video Conferencing
RealPresence Group Series systems offer the following high-definition (HD) capabilities:
• Send people or content video to the far site in HD
• Receive and display video from the far site in HD
• Display near-site video in HD
• Full-motion HD
Systems with HD capability can send video in wide-screen, HD format. To send video in HD format, use
any model of Polycom camera that supports HD video and a Polycom system capable of sending 720p or
better video.
When the far site sends HD video, RealPresence Group Series systems with HD capability and an HD
monitor can display the video in wide-screen, HD format. The HD 720 format supported by these systems
is 1280 x 720, progressive scan format (720p). RealPresence Group Series systems with 1080 capability
can receive 1080p progressive format and can display 1080p progressive or 1080i interlaced format.
Near-site video is displayed in HD format when you use an HD video source and an HD monitor.
However, near-site video is displayed in SD if the system is in an SD or lower-resolution call.
To use HD for a multipoint call, keep the following requirements in mind:
• The call must be hosted by a system or a conferencing platform that supports HD such as Polycom
RealPresence Collaboration Server 1500 or 2000.
• The system host must have the appropriate option keys installed.
• All systems in the call must support HD (720p at 30 fps) and H.264.
• The call rate must be high enough to support HD resolution.
• The call cannot be cascaded.
16
User Interface Customization
You can use the RealPresence Group Series system web interface to configure how information is
displayed for end users on the Home screen of the system local interface.
Home Screen Icons appear in the lower center of the system local interface, three at a time. By default,
users see the icons shown in the following table in this location.
Icon Name
Camera
Opens the Camera Control screen.
Place a Call
Opens the Place a Call screen, where you can
manually dial a call, or can select a contact name from
a list.
Content
Appears only when a content source is detected.
Security Setting Management
To configure your RealPresence Group Series system security settings using the system web interface,
use a supported browser with cookies enabled. For a list of supported browsers and version numbers,
refer to the Polycom RealPresence Group Series Release Notes .
To access the system web interface, open a web browser and enter the IP address of the system using
the https protocol; for example, use the format https://10.11.12.13.
CAU-
TION:
The HTTPS protocol ensures that the configuration of all login information (such as user
names and passwords) is transmitted using an encrypted channel, including those user
names and passwords used to communicate with third-party systems on your network. Using
HTTPS severely limits the ability of anyone on the network to discover these credentials. For
this reason, all attempts to use the system web interface via HTTP are redirected to the
HTTPS interface.
You can find security settings and passwords in the system web interface at Admin Settings > Security.
Settings are under different sections of the security interfaces. In accordance with local laws and
regulations, not all security settings are available in all countries.
Related Links
Access the System Web Interface on page
Getting Started
17
Call Setting Configuration
The RealPresence Group Series system call settings screen allows you to determine which settings are
available to users when they place and answer calls in the system local interface.
Powering On and Off
After you have connected all of the equipment that you will use with the RealPresence Group Series
system, connect the power cable and power on the system. Note that Polycom RealPresence Group 300,
310, 500, and 700 systems do not have what you might think of as a power button—they have a power
proximity sensor. Instead of pressing an actual button that moves, you touch the sensor (or near the
sensor) that indicates power on the front of the system.
Note: Make sure that the system is powered off before you connect devices to it or before you unplug
the power cable. Do not unplug the power cable when the system is powered on.
Power On the System
You can use the remote control or the power sensor to power on the RealPresence Group 300, 310, and
500 systems.
Do one of the following:
• If the system is asleep, using the remote control, press any button or pick it up to wake the system.
• Press on the remote control.
• Touch the power sensor on the front of the system.
The Polycom screen is displayed within about 10 seconds.
Related Links
Configure Remote Control Behavior on page
Power Off the System on page
Power Off the System
You can use the remote control or the power sensor to power off the RealPresence Group 300, 310, and
500 systems.
Do one of the following:
• Press and hold on the remote control.
• Touch and hold the power sensor on the front of the system.
The indicator light changes color and blinks, indicating that the system is shutting down. Release the
power sensor when the indicator light changes color.
Related Links
Configure Remote Control Behavior on page
Power On the System on page
Getting Started
18
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Poly EF2210 Single Channel Acoustic Echo / Noise Canceller Administrator Guide

Category
Video conferencing systems
Type
Administrator Guide

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