Poly VVX 301/311 Administrator Guide

Category
Software licenses/upgrades
Type
Administrator Guide
ADMINISTRATOR GUIDE 5.7.0 | December 2017 | 3725-42644-003A
Polycom
®
UC Software
Copyright
©
2017, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive San Jose, CA 95002 USA
Trademarks Polycom
®
, the Polycom logo and the names and marks associated with Polycom products
are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the
United States and various other countries.
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transmitted in any form or by any means, for any purpose other than the recipient's personal use, without
the express written permission of Polycom.
Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this
document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no
liability or responsibility for any typographical or other errors or omissions in the content of this document.
Limitation of Liability Polycom and/or its respective suppliers make no representations about the
suitability of the information contained in this document for any purpose. Information is provided "as is"
without warranty of any kind and is subject to change without notice. The entire risk arising out of its use
remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any
direct, consequential, incidental, special, punitive or other damages whatsoever (including without
limitation, damages for loss of business profits, business interruption, or loss of business information),
even if Polycom has been advised of the possibility of such damages.
End User License Agreement BY USING THIS PRODUCT, YOU ARE AGREEING TO THE TERMS OF
THE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THE
EULA, DO NOT USE THE PRODUCT, AND YOU MAY RETURN IT IN THE ORIGINAL PACKAGING TO
THE SELLER FROM WHOM YOU PURCHASED THE PRODUCT.
Patent Information The accompanying product may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
Open Source Software Used in this Product This product may contain open source software. You may
receive the open source software from Polycom up to three (3) years after the distribution date of the
applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing
the software to you. To receive software information, as well as the open source software code used in
this product, contact Polycom by email at [email protected] (for video products) or
[email protected] (for voice products).
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feedback. Email your opinions and comments to [email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Contents
Before You Begin............................................................................................. 16
Audience, Purpose, and Required Skills...........................................................................16
Get Help............................................................................................................................ 16
Polycom and Partner Resources............................................................................16
The Polycom Community....................................................................................... 17
Documentation Feedback...................................................................................... 17
Getting Started................................................................................................. 18
Product Overview..............................................................................................................18
Supported Phones and Accessories...................................................................... 18
Working With Polycom UC Software.................................................................................19
Configuring Polycom Phones................................................................................. 19
Record Version Information....................................................................................20
Supported Network Configurations................................................................21
Ethernet Line Rates.......................................................................................................... 21
Supported Denial of Service Filters........................................................................22
Supported 802.1x Configurations...........................................................................22
Ethernet Network Connection Methods............................................................................ 22
Virtual Local Area Networks (VLANs).................................................................... 22
Link Layer Discovery Protocol and Supported Type Length Values................................. 24
Supported TLVs..................................................................................................... 24
DHCPv6 or DHCPv4 Parameters..................................................................................... 28
IPv4 Network Parameters...................................................................................... 28
IPv6 Network Parameters...................................................................................... 29
Parse Vendor ID Information.............................................................................................32
Required Ports..................................................................................................33
Ports Used on Polycom Phones....................................................................................... 33
Manually Configuring Phones.........................................................................35
Configuring Phones Using the Phone Menu..................................................................... 35
Configuring Phones Using the Web Configuration Utility..................................................35
Configure a Phone Using Simple Setup.................................................................35
Configuring Phones by Importing Configuration Files............................................ 36
Reset to Default Settings........................................................................................37
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Provisioning Phones........................................................................................38
Network Requirements for Provisioning............................................................................38
User Accounts........................................................................................................ 38
Recommended Security Settings for Provisioning................................................. 38
Dynamic Host Configuration Protocol (DHCP).......................................................39
Synchronized Time Settings...................................................................................39
DNS........................................................................................................................40
Provisioning Server Discovery Methods........................................................................... 40
Supported Provisioning Protocols.......................................................................... 40
Setting Up Your Provisioning Server.................................................................................40
Install Provisioning Tools........................................................................................41
Set Up a Single Provisioning Server...................................................................... 41
Set Up Multiple Provisioning Servers..................................................................... 42
Test the Provisioning Settings................................................................................42
Provisioning Phones......................................................................................................... 43
Provision Multiple Phones...................................................................................... 43
Provision Phones Using Variable Substitution....................................................... 44
Provision an Individual Phone................................................................................ 45
Provision a Phone Group....................................................................................... 46
Working with Configuration Files................................................................... 47
Master Configuration File.................................................................................................. 47
XML Resource Files............................................................................................... 49
Configuration Templates........................................................................................ 49
Microsoft Exchange Integration......................................................................53
Skype for Business........................................................................................................... 53
Integrating with Microsoft Exchange................................................................................. 54
Provision the Microsoft Exchange Calendar.......................................................... 54
Enable Microsoft Exchange Calendar Using the Web Configuration Utility........... 54
Verify the Microsoft Exchange Integration..............................................................55
Configuring the Microsoft Exchange Server......................................................................55
Visual Voicemail..................................................................................................... 55
Synchronizing Call Logs.........................................................................................55
Directory Search.....................................................................................................55
Microsoft Exchange Parameters............................................................................ 56
Configuring Security Options......................................................................... 64
Administrator and User Passwords...................................................................................64
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Change the Default Administrator Password on the Phone................................... 65
Change the Default Passwords in the Web Configuration Utility........................... 65
Administrator and User Password Parameters...................................................... 66
Security Banner on the Web Configuration Utility............................................................. 67
Web Configuration Utility Security Banner Parameters..........................................67
Locking the Web Configuration Utility after Failed Login Attempts................................... 68
Web Configuration Utility Lock Parameters............................................................68
Disabling External Ports and Features..............................................................................69
Disable Unused Ports and Features Parameters...................................................70
Visual Security Classification............................................................................................ 72
Visual Security Classification Parameters..............................................................72
Encryption......................................................................................................................... 73
Encrypting Configuration Files............................................................................... 73
Configuration File Encryption Parameters..............................................................74
FIPS 140-2 Compliance Support...................................................................................... 75
FIPS 140-2 Parameters..........................................................................................75
Voice over Secure IP........................................................................................................ 75
VoSIP Parameters..................................................................................................76
Securing Phone Calls with SRTP......................................................................................76
SRTP Parameters.................................................................................................. 77
Enabling Users to Lock Phones........................................................................................ 78
Phone Lock Parameters.........................................................................................79
Locking the Basic Settings Menu...................................................................................... 80
Basic Settings Menu Lock Parameters.................................................................. 81
Secondary Port Link Status Report...................................................................................81
Secondary Port Link Status Report Parameters.................................................... 82
802.1X Authentication....................................................................................................... 82
802.1X Authentication Parameters.........................................................................83
USB Port Lock...................................................................................................................84
USB Port Lock Down Parameters.......................................................................... 85
OpenSSL Versions List..................................................................................................... 86
Certificates........................................................................................................89
Using the Factory-Installed Certificate.............................................................................. 90
Check for a Device Certificate................................................................................90
Customizing Certificate Use..............................................................................................91
Determining TLS Platform Profiles or TLS Application Profiles..............................91
TLS Protocol Configuration for Supported Applications......................................... 95
TLS Parameters..................................................................................................... 99
Configurable TLS Cipher Suites...........................................................................102
Create a Certificate Signing Request..............................................................................104
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Download Certificates to a Polycom Phone......................................................... 104
Custom URL Location for LDAP Server CA Certificate...................................................105
Custom URL Location for LDAP Server Certificates Parameters........................ 105
Confirm the Installed LDAP Server Certificates on the Phone............................. 106
Upgrading the Software.................................................................................107
Upgrading UC Software on a Single Phone....................................................................107
User-Controlled Software Update................................................................................... 107
User-Controlled Software Update Parameters.....................................................107
Reverting to a Previous UC Software Release............................................................... 108
Upgrade Phones from UC Software 4.0.x.......................................................................108
Diagnostics and Status..................................................................................110
View the Phone's Status................................................................................................. 110
Test Phone Hardware..................................................................................................... 111
Upload a Phone's Configuration......................................................................................111
Perform Network Diagnostics..........................................................................................112
Reboot the Phone........................................................................................................... 112
Restart the Phone........................................................................................................... 112
Update Configuration from the Phone Menu........................................................113
Reset the Phone and Configuration................................................................................ 113
Reset to Factory Parameter................................................................................. 114
Monitoring the Phone's Memory Usage.......................................................................... 114
Check Memory Usage from the Phone................................................................ 114
View Memory Usage Errors in the Application Log.............................................. 115
Phone Memory Resources...................................................................................115
Phone Memory Alert.............................................................................................116
System Logs................................................................................................... 118
Configuring Log Files...................................................................................................... 118
Severity of Logging Event Parameters.................................................................118
Log File Collection and Storage Parameters........................................................119
Scheduled Logging Parameters........................................................................... 121
Logging Levels................................................................................................................ 123
Logging Level, Change, and Render Parameters................................................ 124
Logging Schedule Parameters............................................................................. 125
Upload Logs to the Provisioning Server..........................................................................126
Troubleshooting............................................................................................. 127
Updater Error Messages and Possible Solutions............................................................127
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Polycom UC Software Error Messages...........................................................................128
Network Authentication Failure Error Codes...................................................................129
Power and Startup Issues............................................................................................... 131
Dial Pad Issues............................................................................................................... 132
Screen and System Access Issues.................................................................................132
Calling Issues..................................................................................................................133
Display Issues................................................................................................................. 134
Audio Issues....................................................................................................................135
Licensed Feature Issues................................................................................................. 135
Software Upgrade Issues................................................................................................136
Wireless Handset Software Upgrade Issues........................................................137
Provisioning Issues......................................................................................................... 138
Hardware and Accessories........................................................................... 139
Powering VVX Phones with an Ethernet Switch Connection.......................................... 139
Power-Saving..................................................................................................................139
Power-Saving Parameters................................................................................... 140
USB Port Lock......................................................................................................142
Headset and Speakerphone........................................................................................... 144
Headset and Speakerphone Parameters............................................................. 145
Polycom VVX Expansion Modules..................................................................................146
VVX Expansion Module Features........................................................................ 146
VVX Expansion Module Power Values................................................................ 147
Generate a Line Key PDF for Paper VVX Expansion Modules.......................148
Smart Paging on VVX Expansion Modules.......................................................... 148
Polycom Desktop Connector...........................................................................................150
Polycom Desktop Connector Parameters............................................................ 150
Polycom VVX D60 Wireless Handset and Base Station............................. 152
Features Supported on VVX D60 Wireless Handsets.....................................................152
Pairing a VVX Business Media Phone with a VVX D60 Base Station............................ 153
Limitations to MAC Address Pairing.....................................................................153
Obtain the Base Station IP Address.....................................................................154
Pairing the Base Station using the Web Configuration Utility...............................154
Pairing the Base Station using the Local Phone Interface................................... 156
Continuous Attempt to Re-pair with a VVX D60 Base Station............................. 158
Registering Handsets for VVX D60 Base Station........................................................... 158
Maximum Number of Handsets............................................................................159
Register a VVX D60 Wireless Handset................................................................ 159
Unregister a VVX D60 Wireless Handset.............................................................159
Set a Unique Name for the Base Station and Wireless Handset.................................... 160
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Assigning Lines to the VVX D60 Wireless Handset........................................................ 160
Assign Lines using the Web Configuration Utility.................................................160
Assign Lines using the Phone Interface............................................................... 161
Update the VVX D60 Wireless Handset Software.......................................................... 161
Update the Wireless Handset Software Manually...........................................................161
Configure VVX D60 Network Settings.............................................................................162
Parameters for VVX D60 Wireless Handsets.......................................................162
Audio Features............................................................................................... 165
Automatic Gain Control................................................................................................... 165
Background Noise Suppression......................................................................................166
Comfort Noise................................................................................................................. 166
Voice Activity Detection...................................................................................................166
Voice Activity Detection Parameters.................................................................... 166
Comfort Noise Payload Packets..................................................................................... 167
Comfort Noise Payload Packets Parameters....................................................... 167
Synthesized Call Progress Tones................................................................................... 168
Jitter Buffer and Packet Error Concealment....................................................................168
Dual-Tone Multi-Frequency Tones..................................................................................168
DTMF Tone Parameters.......................................................................................168
Acoustic Echo Cancellation.............................................................................................170
Acoustic Echo Cancellation Parameters.............................................................. 171
Context-Sensitive Volume Control.................................................................................. 171
Context Sensitive Volume Control Parameters.................................................... 172
Polycom Acoustic Fence.................................................................................................173
Acoustic Fence Parameters................................................................................. 173
Bluetooth Device Support............................................................................................... 174
Bluetooth Device Support Parameters................................................................. 175
Location of Audio Alerts.................................................................................................. 176
Audio Alert Parameters........................................................................................ 176
Ringtones........................................................................................................................ 176
Supported Ring Classes.......................................................................................177
Ringtone Parameters........................................................................................... 177
Distinctive Ringtones.......................................................................................................178
Distinctive Ringtone Parameters.......................................................................... 179
Ringtone Patterns.................................................................................................180
Sound Effects..................................................................................................................181
Sampled Audio Files............................................................................................ 181
Sampled Audio File Parameters...........................................................................182
Sound Effect Patterns.......................................................................................... 183
Sound Effect Pattern Parameters.........................................................................184
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Supported Audio Codecs................................................................................................ 187
Supported Audio Codec Specifications................................................................ 189
Audio Codec Parameters..................................................................................... 190
SILK Audio Codec................................................................................................ 193
IEEE 802.1p/Q................................................................................................................ 196
EEE 802.1p/Q Parameters..............................................................................................196
Voice Quality Monitoring (VQMon)..................................................................................197
VQMon Reports....................................................................................................197
VQMon Parameters..............................................................................................198
Video Features................................................................................................202
Video and Camera Options.............................................................................................202
Video Transmission Parameters.......................................................................... 203
Video and Camera View Parameters................................................................... 204
Video Camera Parameters...................................................................................205
Video Codec Parameters..................................................................................... 206
Supported Video Codecs................................................................................................ 207
H.323 Protocol................................................................................................................ 207
SIP and H.323 Protocol........................................................................................207
Supported H.323 Video Standards.......................................................................208
H.323 Protocol Parameters.................................................................................. 209
FQDN Support for H.323 Gatekeeper Failover............................................................... 214
Toggling Between Audio-only or Audio-Video Calls........................................................214
Audio-only or Audio-Video Call Parameters.........................................................215
I-Frames..........................................................................................................................215
Phone Display and Appearances..................................................................217
Time Zone Location Description..................................................................................... 217
Time Zone Location Parameters.......................................................................... 218
Time and Date.................................................................................................................220
Time and Date Display Parameters..................................................................... 220
Phone Theme..................................................................................................................226
Phone Theme Parameters................................................................................... 226
Default Phone Screen..................................................................................................... 228
Off-Hook Phone Screen....................................................................................... 228
Off-Hook Phone Screen Parameters....................................................................228
Active Call Phone Screen.....................................................................................228
Active Call Screen Parameters............................................................................ 229
Graphic Display Background...........................................................................................229
Maximum Image Size...........................................................................................229
Graphic Display Background Parameters............................................................ 230
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Digital Picture Frame.......................................................................................................232
Digital Picture Frame Parameters........................................................................ 232
Background Image Lock................................................................................................. 233
Phone Languages........................................................................................................... 233
Phone Language Parameters.............................................................................. 234
Multilingual Parameters........................................................................................234
Add a Language for the Phone Display and Menu...............................................236
Pinyin Text Input............................................................................................................. 237
Hide the MAC Address....................................................................................................237
Hide MAC Address Parameters........................................................................... 237
Digital Phone Label......................................................................................................... 238
Digital Phone Label Parameters...........................................................................238
Unique Line Labels for Registration Lines...................................................................... 239
Unique Line Labels for Registration Lines Parameters........................................ 240
LED Indicators.................................................................................................................241
LED Behavior Parameters....................................................................................241
Capture Your Device's Current Screen...........................................................................248
Capture Your Device's Current Screen Parameters.............................................249
User Profiles................................................................................................... 250
User Profile Parameters..................................................................................................250
Remotely Logging Out Users.......................................................................................... 252
Authentication of User Profiles........................................................................................252
Server Authentication of User Profiles................................................................. 253
Phone Authentication of User Profiles..................................................................254
Directories and Contacts...............................................................................256
Local Contact Directory...................................................................................................256
Local Contact Directory Parameters.................................................................... 257
Maximum Capacity of the Local Contact Directory.............................................. 259
Creating Per-Phone Directory Files......................................................................259
Speed Dials.....................................................................................................................260
Speed Dial Contacts Parameters......................................................................... 260
Corporate Directory.........................................................................................................261
Securely Store LDAP Credentials on VVX Phones..............................................261
Corporate Directory Parameters.......................................................................... 262
Call Logs......................................................................................................................... 269
Call Log Parameters.............................................................................................270
Call Log Elements and Attributes......................................................................... 272
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Call Controls................................................................................................... 275
Microphone Mute............................................................................................................ 276
Persistent Microphone Mute........................................................................................... 276
Persistent Microphone Mute Parameters............................................................. 277
Call Timer........................................................................................................................277
Called Party Identification............................................................................................... 277
Calling Party Identification Parameters................................................................ 278
Connected Party Identification........................................................................................ 278
Calling Party Identification...............................................................................................279
Calling Party Identification Parameters................................................................ 279
Remote Party Caller ID from SIP Messages...................................................................280
Remote Party Caller ID from SIP Messages Parameters.................................... 280
Connected Line Identification..........................................................................................281
Calling Line Identification................................................................................................ 281
Calling Line Identification Parameters..................................................................282
SIP Header Warnings..................................................................................................... 283
SIP Header Warning Parameters.........................................................................284
Accessing URLs in SIP Messages..................................................................................284
Access URL in SIP Messages Parameters.......................................................... 284
Distinctive Incoming Call Treatment................................................................................285
Distinctive Call Waiting....................................................................................................285
Distinctive Call Waiting Parameters..................................................................... 286
Presence Status..............................................................................................................286
Presence Status Parameters............................................................................... 287
Do Not Disturb.................................................................................................................287
Server-Based Do Not Disturb...............................................................................287
Do Not Disturb Parameters.................................................................................. 288
Remote Party Disconnect Alert Tone..............................................................................289
Remote Party Disconnect Alert Tone Parameters............................................... 290
Call Waiting Alerts...........................................................................................................290
Call Waiting Alert Parameters.............................................................................. 290
Missed Call Notifications................................................................................................. 291
Missed Call Notification Parameters.................................................................... 292
Last Call Return.............................................................................................................. 292
Last Call Return Parameters................................................................................ 293
Call Hold..........................................................................................................................293
Call Hold Parameters........................................................................................... 293
Hold Implementation............................................................................................ 294
Call Park and Retrieve.................................................................................................... 295
Call Park and Retrieve Parameters......................................................................295
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Call Transfer....................................................................................................................296
Call Transfer Parameters..................................................................................... 297
Call Forwarding............................................................................................................... 297
Call Forward on Shared Lines..............................................................................298
Call Forwarding Parameters.................................................................................298
Automatic Off-Hook Call Placement................................................................................303
Automatic Off-Hook Call Placement Parameters................................................. 303
Directed Call Pickup........................................................................................................304
Directed Call Pickup Parameters......................................................................... 304
Group Call Pickup........................................................................................................... 305
Group Call Pickup Parameters.............................................................................305
Multiple Line Registrations.............................................................................................. 306
Maximum Number of Registrations...................................................................... 306
Multiple Line Registrations Parameters................................................................307
Multiple Line Keys Per Registration................................................................................ 359
Multiple Line Keys Per Registration Parameters..................................................359
Multiple Call Appearances.............................................................................................. 359
Multiple Call Appearance Parameters..................................................................359
Flexible Call Appearances.............................................................................................. 360
Bridged Line Appearance................................................................................................361
Bridged Line Appearance Signaling..................................................................... 362
Bridged Line Appearance Parameters................................................................. 362
Voicemail.........................................................................................................................363
Voicemail Parameters.......................................................................................... 363
Local Call Recording....................................................................................................... 364
Local Call Recording Parameters.........................................................................365
Centralized Call Recording............................................................................................. 365
Centralized Call Recording Parameters............................................................... 366
Busy Lamp Field (BLF)................................................................................................... 367
BLF Types............................................................................................................ 367
BLF Feature Options............................................................................................ 367
Instant Messaging........................................................................................................... 378
Instant Messaging Parameters.............................................................................378
Local and Centralized Conference Calls.........................................................................378
Local and Centralized Conference Call Parameters............................................ 379
Conference Management................................................................................................380
Conference Management Parameters................................................................. 380
Local Digit Map............................................................................................................... 380
Local Digit Maps Parameters............................................................................... 381
Open SIP Digit Map..............................................................................................386
Generating Secondary Dial Tone with Digit Maps................................................388
Enhanced 911 (E.911).................................................................................................... 388
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Enhanced 911 (E.911) Parameters......................................................................388
Assured Services - Session Initiation Protocol (AS-SIP)................................................ 393
Preemption Behavior on Low Priority Calls.......................................................... 394
AS-SIP Parameters.............................................................................................. 395
Shared Lines...................................................................................................398
Shared Call Appearances............................................................................................... 398
Shared Call Appearances Parameters.................................................................398
Private Hold on Shared Lines......................................................................................... 420
Private Hold on Shared Lines Parameters........................................................... 420
Intercom Calls................................................................................................................. 421
Creating a Custom Intercom Soft Key..................................................................421
Intercom Calls Parameters...................................................................................422
Push-to-Talk....................................................................................................................423
Push-to-Talk Parameters..................................................................................... 423
Group Paging.................................................................................................................. 425
Group Paging Parameters....................................................................................426
SIP-B Automatic Call Distribution....................................................................................428
SIP-B Automatic Call Distribution Parameters..................................................... 429
Customizing Devices..................................................................................... 430
Microbrowser and Web Browser..................................................................................... 430
Microbrowser and Web Browser Parameters.......................................................430
Soft Keys.........................................................................................................................437
Call State for Custom Soft Keys...........................................................................438
Soft Key Parameters............................................................................................ 438
Soft Key Customization Parameters............................................................................... 443
Disabling Default Soft Keys..................................................................................445
Enhanced Feature Keys..................................................................................................448
Enhanced Feature Keys Parameters................................................................... 449
Some Guidelines for Configuring Enhanced Feature Keys..................................452
Macro Definitions..................................................................................................454
Flexible Line Key Assignment......................................................................................... 456
Flexible Line Keys Parameters.............................................................................457
Assigning BLF and Presence to Line Keys.......................................................... 457
Phone Keypad.................................................................................................................458
Phone Keypad Parameters.................................................................................. 458
Multiple Key Combinations..............................................................................................459
Rebooting the Phone with a MKC........................................................................ 459
Resetting the Phone to Defaults with a MKC....................................................... 460
Uploading Log Files with a MKC.......................................................................... 461
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Set the Base Profile with a MKC.......................................................................... 461
View Phone Details with a MKC...........................................................................462
Defining the Phone Key Layout.......................................................................................462
VVX 101 and 201 Business Media Phones Key Layout.......................................462
VVX 300, 301, 310, and 311 Business Media Phones Key Layout......................463
VVX 400, 401, 410, and 411 Business Media Phones Key Layout......................465
VVX 500 and 501 Business Media Phones Key Layout.......................................466
VVX 600 and 601 Business Media Phones Key Layout.......................................467
VVX 1500 Business Media Phone Key Layout.................................................... 468
Mapping Internal Key Functions......................................................................................469
Network........................................................................................................... 474
Two-Way Active Measurement Protocol......................................................................... 474
TWAMP Limitations..............................................................................................474
Two-Way Active Measurement Protocol Configuration Parameters.................... 475
3GPP Technical Specifications....................................................................................... 475
3GPP Technical Specifications Parameters.........................................................476
Technical Report-069......................................................................................................479
TR-069 Parameters..............................................................................................480
Configuring TR-069.............................................................................................. 482
Map TR-106 Parameters to Polycom Parameters............................................... 483
Map TR-104 Parameters to Polycom Parameters............................................... 484
Supported TR-069 Remote Procedure Call (RPC) Methods................................486
Advice of Charge.............................................................................................................487
Advice of Charge Parameters.............................................................................. 487
IPv6 Protocol Support..................................................................................................... 488
IPv6 Parameters...................................................................................................489
Real-Time Transport Protocol (RTP) Ports..................................................................... 492
RTP Ports Parameters......................................................................................... 493
Network Address Translation (NAT)............................................................................... 495
Network Address Translation Parameters............................................................495
Server Redundancy........................................................................................................ 496
Server Redundancy Parameters.......................................................................... 496
DNS SIP Server Name Resolution..................................................................................499
Customer Phone Configuration............................................................................ 500
For Outgoing Calls (INVITE Fallback).................................................................. 500
Phone Operation for Registration.........................................................................501
Recommended Practices for Fallback Deployments............................................502
Static DNS Cache........................................................................................................... 502
Configuring Static DNS........................................................................................ 502
Example Static DNS Cache Configuration........................................................... 512
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IP Type-of-Service.......................................................................................................... 515
IP Type-of-Service Parameters............................................................................ 515
SIP Instance Support...................................................................................................... 520
SIP Instance Parameters..................................................................................... 520
Provisional Polling of Polycom Phones...........................................................................521
Provisional Polling Parameters............................................................................ 521
SIP Subscription Timers..................................................................................................523
SIP Subscription Timers Parameters................................................................... 523
Incoming Network Signaling Validation...........................................................................524
Network Signaling Validation Parameters............................................................ 525
System and Model Names.............................................................................................. 526
Third-Party Servers........................................................................................ 527
Alcatel-Lucent Converged Telephony Server................................................................. 527
Advanced Conferences........................................................................................ 527
Shared Call Appearance...................................................................................... 528
Bridge In for Shared Call Appearance..................................................................529
Barge-In for Busy Lamp Field Lines..................................................................... 530
Dual Tone Multi Frequency (DTMF) Relay...........................................................531
Visitor Desk Phone...............................................................................................532
GENBAND Server...........................................................................................................533
Multiple Appearance Directory Number - Single Call Appearance (MADN-SCA) 534
Global Address Book (GAB).................................................................................538
Personal Address Book (PAB)............................................................................. 541
Enhanced 911 (E.911) Location for GENBAND...................................................542
Emergency Instant Messages.............................................................................. 544
BroadSoft BroadWorks Server........................................................................................546
Authentication with BroadWorks Xtended Service Platform (XSP) Service
Interface.......................................................................................................... 546
BroadWorks Call Decline Policy...........................................................................548
Flexible Seating....................................................................................................548
Executive-Assistant.............................................................................................. 550
Enhanced Call Park..............................................................................................552
BroadSoft Directory Support................................................................................ 553
Polycom BroadSoft UC-One Application..............................................................554
BroadSoft UC-One Directory Parameters............................................................ 558
Enterprise Directory Default Search.....................................................................558
BroadSoft Server-Based Call Logs...................................................................... 559
BroadSoft Server-Based Redial........................................................................... 559
Anonymous Call Rejection................................................................................... 559
Simultaneous Ring Personal................................................................................ 560
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Line ID Blocking................................................................................................... 561
BroadWorks Anywhere.........................................................................................562
BroadSoft Server-based Call Waiting...................................................................562
Remote Office...................................................................................................... 563
BroadSoft UC-One Credentials............................................................................ 564
BroadSoft Server-Based Call Forwarding............................................................ 565
Hoteling................................................................................................................ 565
Feature-Synchronized Automatic Call Distribution (ACD)....................................566
Device Parameters......................................................................................... 567
Changing Device Parameters......................................................................................... 567
Types of Device Parameters................................................................................ 568
Device Parameters..........................................................................................................568
Configuration Parameters............................................................................. 581
Quick Setup Soft Key Parameters.................................................................................. 582
Background Image Parameters...................................................................................... 583
Bluetooth Parameters..................................................................................................... 584
Per-Registration Call Parameters................................................................................... 584
Remote Packet Capture Parameters.............................................................................. 590
Per-Registration Dial Plan Parameters........................................................................... 590
Local Contact Directory File Size Parameters................................................................ 594
Parameter Elements for the Local Contact Directory........................................... 595
Feature Activation/Deactivation Parameters...................................................................598
HTTPD Web Server Parameters.....................................................................................599
Home Screen Parameters...............................................................................................601
Key Mapping Parameters................................................................................................603
Keypad Key Functions......................................................................................... 603
Example Custom Key Configurations...................................................................604
Feature License Parameters...........................................................................................605
Chord Parameters...........................................................................................................605
Message Waiting Parameters......................................................................................... 607
Ethernet Interface MTU Parameters............................................................................... 607
Presence Parameters..................................................................................................... 608
Provisioning Parameters................................................................................................. 609
Configuration Request Parameters.................................................................................610
General Security Parameters..........................................................................................610
SRTP Parameters................................................................................................ 611
DHCP Parameters................................................................................................612
Domain Name System (DNS) Parameters...........................................................612
TCP Keep-Alive Parameters................................................................................ 613
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File Transfer Parameters......................................................................................614
User Preferences Parameters.........................................................................................614
Upgrade Parameters.......................................................................................................622
Video Parameters........................................................................................................... 623
Video Codec Preference Parameters...................................................................624
Video Profile Parameters..................................................................................... 624
Voice Parameters............................................................................................................632
Acoustic Echo Suppression (AES) Parameters................................................... 633
Comfort Noise Parameters...................................................................................633
Handset Parameters............................................................................................ 635
Headset Parameters............................................................................................ 636
Line Automatic Gain Control Parameters.............................................................636
Voice Jitter Buffer Parameters............................................................................. 637
Session Description Protocol (SDP) Parameters............................................................639
H.323 Protocol Parameters.............................................................................................640
Web Configuration Utility Parameters............................................................................. 642
XML Streaming Protocol Parameters..............................................................................642
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Before You Begin
Topics:
• Audience, Purpose, and Required Skills
• Get Help
This guide describes how to administer, configure, and provision Polycom phones and accessories.
The information applies to the following Polycom devices except where noted:
• Polycom
®
VVX
®
101 business media phones
• Polycom
®
VVX
®
201 business media phones
• Polycom
®
VVX
®
300 series (300/301/310/311) business media phones
• Polycom
®
VVX
®
400 series (400/401/410/411) business media phones
• Polycom
®
VVX
®
500 series (500/501) business media phones
• Polycom
®
VVX
®
600 series (600/601) business media phones
• Polycom
®
VVX
®
1500 business media phones
• Polycom
®
D60 VVX Wireless Handset and Base Station
• Polycom
®
VVX Expansion Modules
• Polycom
®
SoundStructure
â„¢
VoIP Interface
Audience, Purpose, and Required Skills
This guide is written for a technical audience.
You must be familiar with the following concepts before beginning:
• Current telecommunications practices, protocols, and principles
• Telecommunication basics, video teleconferencing, and voice or data equipment
• Open SIP networks and VoIP endpoint environments
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom and Partner Resources
In addition to this guide, the following documents and other resources provide details about Polycom UC
Software:
• To access Polycom UC Software releases and documentation, see Polycom Voice Support.
• To access the user guide for Polycom voice products, refer to the product support page for your
phone at Polycom Voice Support.
Polycom, Inc. 16
• To find help or technical support for your phones, you can search for Polycom documentation at the
Polycom Unified Communications (UC) Software Resource Center.
• You can find Request for Comments (RFC) documents by entering the RFC number at http://
www.ietf.org/rfc.html.
• For information on IP PBX and softswitch vendors, see Polycom Desktop Phone Compatibility. If
you’re using the Polycom Trio solution, see Polycom Trio and SoundStation IP Platform
Compatibility.
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information.
Participate in discussion forums to share ideas and solve problems with your colleagues. To register with
the Polycom Community, simply create a Polycom online account. When logged in, you can access
Polycom support personnel and participate in developer and support forums to find the latest information
on hardware, software, and partner solutions topics.
Documentation Feedback
We welcome your feedback to improve the quality of Polycom documentation.
You can email Documentation Feedback for any important queries or suggestions related to this
documentation.
Before You Begin
Polycom, Inc. 17
Getting Started
Topics:
• Product Overview
• Working With Polycom UC Software
Polycom UC software is a binary file image and contains a digital signature that prevents tampering or the
loading of rogue software images.
Each release of software is a new image file.
Product Overview
Polycom UC software manages the protocol stack, the digital signal processor (DSP), the user interface,
and the network interaction on Polycom phones.
You can deploy Polycom UC software by configuring individual phones, but Polycom recommends setting
up a provisioning server on your LAN or the internet for large-scale deployments.
UC software implements the following functions and features on the phones:
• VoIP signaling for a wide range of voice and video telephony functions using SIP signaling for call
setup and control.
• SIP and H.323 signaling for video telephony.
• Industry-standard security techniques for ensuring that all provisioning, signaling, and media
transactions are robustly authenticated and encrypted.
• Advanced audio signal processing for handset, headset, and speakerphone communications using
a wide range of audio codecs.
• Flexible provisioning methods to support single phone, small business, and large multi-site
enterprise deployments.
Supported Phones and Accessories
The following table lists the product names, model names, and part numbers for Polycom phones and
devices that support Polycom UC Software.
Product Name, Model Name, and Part Number
Product Name Model Name Part Number
SoundStructure VoIP Interface SSTRVOIP 3111-33215-001
VVX D60 Wireless Handset VVXD60 3111-17823-001
VVX 101 VVX101 3111-40250-001
VVX 201 VVX201 3111-40450-001
VVX 300 VVX300 3111-46135-002
Polycom, Inc. 18
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Poly VVX 301/311 Administrator Guide

Category
Software licenses/upgrades
Type
Administrator Guide

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