Remote Engine Starter Troubleshooting Guide Page 8
CUSTOMER PROBLEM ANALYSIS CHECK
Today’s date:_____________ __
Customer’s Name R.O. No.
Problem Conditions Verified Unable to verify
Date Problem First Occurred (M) /(D) / (Y)
Where did the problem occur? Home Work Other
How far from the user was the car? Less than 5 feet 5 to 10 feet
10 to 30 feet More than 30 feet
When did the problem occur? After car repaired After engine stalled
After other accesorry installed
After change to new car key or transmitter
How often has the problem occurred? Always Sometimes
Once only
Weather Clear Cloudy Rainy Snowy
Various/Other
Weather Conditions
When Problem
Occurred Outdoor
Temperature
Hot Warm Cool Very Cold
Approx. Deg F
Customer Complaint (After completing inspection, please select one from below, or choose “other” if not applicable.)
Engine did not start (1) Was the Immobilizer code registration confirmed?
Yes No
(2) How many times did the hazard lights flash in
Diagnostic Mode? ____ times
Engine stopped unexpectedly (1) Was the total run time under 20 minutes?
Yes No
(2) How many times did the hazard lights flash in
Diagnostic Mode? ____ times
Engine did not stop (1) What condition was present when the problem occurred?
LOCK button pressed and held UNLOCK button pressed
Engine ran more than 10 min. Hood was open
Key was in ignition or push start button was pressed
“Check Engine” light came on
Other ________________________________________
Other (Please explain in detail)
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REMOTE ENGINE STARTER SYSTEM Check Sheet