Lincoln 2019 MKZ Hybrid Owner's manual

Category
Cars
Type
Owner's manual
June 2018
First Printing
Litho in U.S.A.
KH6J 19A321 HA
2019 MKZ HYBRID Owner’s Manual
Owner’s Manual
2019 MKZ HYBRID
owner.lincoln.com lincolncanada.com
The information contained in this publication was correct at the time of going to print. In the interest of continuous development, we reserve the right to change specifications,
design or equipment at any time without notice or obligation. No part of this publication may be reproduced, transmitted, stored in a retrieval system or translated into any language
in any form by any means without our written permission. Errors and omissions excepted.
© Ford Motor Company 2018
All rights reserved.
Part Number: 201805 20180509212434
California Proposition 65
WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway motor
vehicle can expose you to chemicals including engine exhaust, carbon monoxide, phthalates, and
lead, which are known to the State of California to cause cancer and birth defects or other
reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the engine except
as necessary, service your vehicle in a well-ventilated area and wear gloves or wash your hands
frequently when servicing your vehicle. For more information go to
www.P65Warnings.ca.gov/passenger-vehicle.
WARNING: Battery posts, terminals and related accessories contain lead and lead compounds,
chemicals known to the State of California to cause cancer and reproductive harm. Wash your
hands after handling.
Introduction
About This Manual ...........................................7
Symbols Glossary .............................................7
Data Recording ...............................................10
Perchlorate .......................................................12
Lincoln Automotive Financial Services
..........................................................................12
Replacement Parts Recommendation
..........................................................................13
Special Notices ...............................................13
Mobile Communications Equipment .........14
Export Unique Options ..................................14
Environment
Protecting the Environment .........................16
At a Glance
Instrument Panel Overview ..........................17
Child Safety
General Information .......................................19
Installing Child Restraints .............................21
Booster Seats .................................................30
Child Restraint Positioning ..........................33
Child Safety Locks .........................................35
Seatbelts
Principle of Operation ...................................37
Fastening the Seatbelts ...............................38
Seatbelt Height Adjustment .........................41
Seatbelt Warning Lamp and Indicator
Chime ...........................................................42
Seatbelt Reminder .........................................43
Child Restraint and Seatbelt Maintenance
.........................................................................44
Seatbelt Extension ........................................45
Personal Safety System
Personal Safety System .............................46
Supplementary Restraints System
Principle of Operation ...................................47
Driver and Passenger Airbags ...................48
Front Passenger Sensing System .............50
Side Airbags ...................................................52
Driver and Passenger Knee Airbags ........53
Safety Canopy ..............................................53
Crash Sensors and Airbag Indicator ........55
Airbag Disposal ..............................................56
Keys and Remote Controls
General Information on Radio Frequencies
.........................................................................57
Remote Control ..............................................58
Replacing a Lost Key or Remote Control
..........................................................................61
MyKey
Principle of Operation ..................................62
Creating a MyKey ..........................................63
Clearing All MyKeys ......................................64
Checking MyKey System Status ................64
Using MyKey With Remote Start Systems
........................................................................65
MyKey Troubleshooting ...............................65
Doors and Locks
Locking and Unlocking .................................67
Power Decklid ..................................................71
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Keyless Entry ...................................................73
Interior Luggage Compartment Release
.........................................................................75
Security
Passive Anti-Theft System ...........................77
Anti-Theft Alarm .............................................78
Steering Wheel
Adjusting the Steering Wheel ....................80
Audio Control ..................................................81
Voice Control ...................................................81
Cruise Control ................................................82
Information Display Control ........................82
Heated Steering Wheel ...............................82
Wipers and Washers
Windshield Wipers ........................................83
Autowipers ......................................................84
Windshield Washers .....................................85
Lighting
General Information ......................................86
Lighting Control .............................................86
Autolamps ........................................................87
Instrument Lighting Dimmer .......................88
Headlamp Exit Delay ....................................88
Daytime Running Lamps ..............................88
Automatic High Beam Control ...................89
Adaptive Headlamps ....................................90
Direction Indicators ........................................91
Welcome Lighting ...........................................91
Interior Lamps .................................................92
Ambient Lighting ...........................................93
Windows and Mirrors
Power Windows .............................................94
Global Opening and Closing ......................95
Exterior Mirrors ...............................................95
Interior Mirror ..................................................98
Sun Visors .......................................................99
Sun Shades .....................................................99
Moonroof .........................................................99
Instrument Cluster
Gauges ...........................................................102
Warning Lamps and Indicators .................104
Audible Warnings and Indicators .............109
Information Displays
General Information .....................................110
Information Messages .................................121
Climate Control
Automatic Climate Control ..........................141
Hints on Controlling the Interior Climate
.......................................................................143
Heated Windshield ......................................144
Heated Rear Window ..................................144
Heated Exterior Mirrors ..............................144
Cabin Air Filter ..............................................144
Remote Start ..................................................145
Seats
Sitting in the Correct Position ...................146
Head Restraints .............................................147
Power Seats ...................................................148
Memory Function .........................................152
Rear Seats ......................................................153
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Heated Seats .................................................154
Climate Controlled Seats ...........................155
Rear Seat Armrest ........................................156
Universal Garage Door Opener
Universal Garage Door Opener ...............158
Auxiliary Power Points
Auxiliary Power Points ................................163
Storage Compartments
Center Console ............................................165
Overhead Console ......................................165
Starting and Stopping the Engine
General Information ....................................166
Keyless Starting ............................................166
Starting a Hybrid Electric Vehicle System
.......................................................................167
Engine Block Heater ...................................169
Unique Driving Characteristics
Hybrid Vehicle Operation ............................171
EcoSelect ........................................................173
Hybrid Vehicle Frequently Asked
Questions ...................................................174
Fuel and Refueling
Safety Precautions .......................................177
Fuel Quality ....................................................177
Fuel Filler Funnel Location .........................179
Running Out of Fuel .....................................179
Refueling ........................................................180
Fuel Consumption ........................................183
Engine Emission Control
Emission Law .................................................185
Catalytic Converter ......................................186
High Voltage Battery
General Information ....................................189
High Voltage Battery Cut-Off Switch ......190
Transmission
Automatic Transmission ..............................191
Brakes
General Information ....................................196
Hints on Driving With Anti-Lock Brakes
.......................................................................197
Electric Parking Brake .................................197
Auto Hold .......................................................199
Traction Control
Principle of Operation ................................202
Using Traction Control ...............................202
Stability Control
Principle of Operation ................................203
Using Stability Control ...............................204
Parking Aids
Principle of Operation ................................206
Rear Parking Aid .........................................206
Front Parking Aid ........................................207
Side Sensing System .................................208
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Active Park Assist ........................................210
Rear View Camera .......................................218
Cruise Control
Principle of Operation ................................222
Using Cruise Control ..................................222
Using Adaptive Cruise Control ................223
Driving Aids
Driver Alert ....................................................232
Lane Keeping System ................................234
Blind Spot Information System ................239
Cross Traffic Alert .........................................241
Steering .........................................................245
Pre-Collision Assist .....................................246
Drive Control .................................................251
Load Carrying
Load Limit ......................................................253
Towing
Towing a Trailer ...........................................258
Towing the Vehicle on Four Wheels ......258
Driving Hints
Breaking-In ...................................................259
Economical Driving .....................................259
Driving Through Water ..............................259
Floor Mats .....................................................260
Roadside Emergencies
Roadside Assistance ..................................262
Hazard Flashers ..........................................263
Fuel Shutoff ..................................................263
Jump Starting the Vehicle .........................264
Collision, Damage or Fire Event ..............267
Post-Crash Alert System ...........................268
Transporting the Vehicle ...........................269
Towing Points ...............................................269
Customer Assistance
Getting the Services You Need ................271
In California (U.S. Only) ..............................272
The Better Business Bureau (BBB) Auto
Line Program (U.S. Only) .......................273
Utilizing the Mediation/Arbitration Program
(Canada Only) ..........................................274
Getting Assistance Outside the U.S. and
Canada ......................................................275
Ordering Additional Owner's Literature
.......................................................................277
Reporting Safety Defects (U.S. Only) ......277
Reporting Safety Defects (Canada Only)
......................................................................278
Fuses
Fuse Specification Chart ...........................279
Changing a Fuse .........................................295
Maintenance
General Information ...................................298
Opening and Closing the Hood ..............298
Under Hood Overview ..............................299
Engine Oil Dipstick ......................................301
Engine Oil Check .........................................301
Oil Change Indicator Reset ......................302
Engine Coolant Check ...............................302
Automatic Transmission Fluid Check ......307
Brake Fluid Check .......................................307
Washer Fluid Check ...................................308
Fuel Filter ......................................................308
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Changing the 12V Battery .........................308
Checking the Wiper Blades .......................310
Changing the Wiper Blades ......................310
Adjusting the Headlamps ............................311
Changing a Bulb ...........................................312
Changing the Engine Air Filter .................312
Vehicle Care
General Information .....................................314
Cleaning Products ........................................314
Cleaning the Exterior ..................................315
Waxing ............................................................316
Cleaning the Engine ....................................317
Cleaning the Windows and Wiper Blades
.......................................................................317
Cleaning the Interior ....................................318
Cleaning the Instrument Panel and
Instrument Cluster Lens ........................320
Cleaning Leather Seats .............................320
Repairing Minor Paint Damage .................321
Cleaning the Wheels ...................................321
Vehicle Storage ...........................................322
Body Styling Kits ..........................................323
Wheels and Tires
Tire Sealant and Inflator Kit ......................324
Tire Care .........................................................331
Using Summer Tires ...................................345
Using Snow Chains .....................................345
Tire Pressure Monitoring System ............346
Technical Specifications .............................351
Capacities and Specifications
Engine Specifications .................................353
Motorcraft Parts ...........................................354
Vehicle Identification Number .................355
Vehicle Certification Label ........................355
Transmission Code Designation .............356
Capacities and Specifications ..................357
Bulb Specification Chart ............................363
Audio System
General Information ...................................366
Audio Unit .....................................................368
USB Port ........................................................369
Media Hub ....................................................369
SYNC 3
General Information .....................................371
Home Screen ...............................................386
Using Voice Recognition ...........................388
Entertainment ...............................................398
Climate ............................................................412
Phone ..............................................................416
Navigation .....................................................424
Electric Vehicle Information ......................435
Apps .................................................................441
Settings ..........................................................444
SYNC 3 Troubleshooting .........................463
Accessories
Accessories ...................................................481
Lincoln Protect
Lincoln Protect .............................................483
Scheduled Maintenance
General Maintenance Information ..........486
Normal Scheduled Maintenance ............490
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Special Operating Conditions Scheduled
Maintenance ............................................493
Scheduled Maintenance Record ............495
Appendices
Electromagnetic Compatibility .................516
End User License Agreement ...................521
Type Approvals .............................................551
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ABOUT THIS MANUAL
Thank you for choosing Lincoln. We
recommend that you take some time to get
to know your vehicle by reading this manual.
The more that you know about it, the greater
the safety and pleasure you will get from
driving it.
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that you
use extreme caution when using any device
that may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving.
Note: This manual describes product
features and options available throughout
the range of available models, sometimes
even before they are generally available. It
may describe options not fitted to the vehicle
you have purchased.
Note: Some of the illustrations in this manual
may show features as used in different
models, so may appear different to you on
your vehicle.
Note: Always use and operate your vehicle
in line with all applicable laws and
regulations.
Note: Pass on this manual when selling your
vehicle. It is an integral part of your vehicle.
This manual may qualify the location of a
component as left-hand side or right-hand
side. The side is determined when facing
forward in the seat.
E154903
Right-hand side.A
Left-hand side.B
SYMBOLS GLOSSARY
These are some of the symbols you may see
on your vehicle.
E162384
Air conditioning system
E231157
Air conditioning system lubricant
type
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Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum based
Brake system
E270480
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
E71340
Cruise control
Do not open when hot
Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
E71880
Fasten seatbelt
E231160
Flammable
E67017
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard flashers
Heated rear window
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Windshield defrosting system
Interior luggage compartment
release
Jack
E161353
Keep out of reach of children
Lighting control
Low tire pressure warning
Maintain correct fluid level
Note operating instructions
E270945
Horn control
Panic alarm
E139213
Parking aid
Parking brake
Power steering fluid
Power windows front/rear
Power window lockout
E231159
Requires registered technician
Safety alert
See Owner's Manual
E231158
See Service Manual
Service engine soon
E270849
Passenger airbag activated
E270850
Passenger airbag deactivated
Side airbag
Shield the eyes
E138639
Stability control
E163957
Hill descent control
E271982
Trail control
E270969
Windshield wiping system
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Windshield wash and wipe
DATA RECORDING
Service Data Recording
Service data recorders in your vehicle are
capable of collecting and storing diagnostic
information about your vehicle. This
potentially includes information about the
performance or status of various systems
and modules in the vehicle, such as engine,
throttle, steering or brake systems. In order
to properly diagnose and service your
vehicle, Ford Motor Company (Ford of
Canada in Canada), and service and repair
facilities may access or share among them
vehicle diagnostic information received
through a direct connection to your vehicle
when diagnosing or servicing your vehicle.
Additionally, Ford Motor Company (Ford of
Canada, in Canada) may, where permitted
by law, use vehicle diagnostic information
for vehicle improvement or with other
information we may have about you, (for
example, your contact information), to offer
you products or services that may interest
you. Data may be provided to our service
providers such as part suppliers that may
help diagnose malfunctions, and who are
similarly obligated to protect data. We retain
this data only as long as necessary to
perform these functions or to comply with
law. We may provide information where
required in response to official requests to
law enforcement or other government
authorities or third parties acting with lawful
authority or court order, and such information
may be used in legal proceedings. For U.S.
only (if equipped), if you choose to use
connected apps and services, such as SYNC
Vehicle Health Report or MyFord Mobile App,
you consent that certain diagnostic
information may also be accessed
electronically by Ford Motor Company and
Ford authorized service facilities, and that
the diagnostic information may be used to
provide services to you, personalizing your
experience, troubleshoot, and to improve
products and services and offer you products
and services that may interest you, where
permitted by law. For Canada only, for more
information, please review the Ford of
Canada privacy policy at www.ford.ca,
including our U.S. data storage and use of
service providers in other jurisdictions who
may be subject to legal requirements in
Canada, the United States and other
countries applicable to them, for example,
lawful requirements to disclose personal
information to governmental authorities in
those countries. See SYNC 3 (page 371).
Event Data Recording
This vehicle is equipped with an event data
recorder. The main purpose of an event
data recorder is to record, in certain crash
or near crash-like situations, such as an
airbag deployment or hitting a road
obstacle; this data will assist in
understanding how a vehicles systems
performed. The event data recorder is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
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The event data recorder in this vehicle is
designed to record such data as:
How various systems in your vehicle
were operating;
Whether or not the driver and
passenger safety belts were
buckled/fastened;
How far (if at all) the driver was
depressing the accelerator and/or the
brake pedal; and
How fast the vehicle was traveling; and
Where the driver was positioning the
steering wheel.
This data can help provide a better
understanding of the circumstances in
which crashes and injuries occur.
Note: Event data recorder data is recorded
by your vehicle only if a non-trivial crash
situation occurs; no data is recorded by the
event data recorder under normal driving
conditions and no personal data or
information (e.g., name, gender, age, and
crash location) is recorded (see limitations
regarding 911 Assist and Traffic, directions
and Information privacy below). However,
parties, such as law enforcement, could
combine the event data recorder data with
the type of personally identifying data
routinely acquired during a crash
investigation.
To read data recorded by an event data
recorder, special equipment is required,
and access to the vehicle or the event data
recorder is needed. In addition to the
vehicle manufacturer, other parties, such
as law enforcement, that have such special
equipment, can read the information if they
have access to the vehicle or the event data
recorder. Ford Motor Company and Ford
of Canada do not access event data
recorder information without obtaining
consent, unless pursuant to court order or
where required by law enforcement, other
government authorities or other third
parties acting with lawful authority. Other
parties may seek to access the information
independently of Ford Motor Company and
Ford of Canada.
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Note: Including to the extent that any law
pertaining to Event Data Recorders applies
to SYNC or its features, please note the
following: Once 911 Assist (if equipped) is
enabled (set ON), 911 Assist may, through
any paired and connected cell phone,
disclose to emergency services that the
vehicle has been in a crash involving the
deployment of an airbag or, in certain
vehicles, the activation of the fuel pump
shut-off. Certain versions or updates to 911
Assist may also be capable of being used
to electronically or verbally provide to 911
operators the vehicle location (such as
latitude and longitude), and/or other details
about the vehicle or crash or personal
information about the occupants to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not activate the 911 Assist feature. See
SYNC 3 (page 371).
Additionally, when you connect to Traffic,
Directions and Information (if equipped,
U.S. only), the service uses GPS technology
and advanced vehicle sensors to collect
the vehicles current location, travel
direction, and speed (vehicle travel
information), only to help provide you with
the directions, traffic reports, or business
searches that you request. If you do not
want Ford or its vendors to receive this
information, do not activate the service. For
more information, see Traffic, Directions
and Information, Terms and Conditions.
See SYNC 3 (page 371).
PERCHLORATE
Certain components in your vehicle such as
airbag modules, seatbelt pretensioners and
remote control batteries may contain
perchlorate material. Special handling may
apply for service or vehicle end of life
disposal.
For more information visit:
Web Address
www.dtsc.ca.gov/hazard-
ouswaste/perchlorate
LINCOLN AUTOMOTIVE
FINANCIAL SERVICES
Lincoln Automotive Financial Services offers
a full range of financing and lease plans to
help you acquire your vehicle. We are
dedicated to providing answers, information
and a truly extraordinary experience.
Use the options below to contact us with
questions about your account or financing
and we will respond promptly:
Web Address
www.LincolnAFS.com
Phone: 1-888-498-8801
Mail: Lincoln Automotive Financial Services
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P.O. Box 542000
Omaha, NE 68154-8000
REPLACEMENT PARTS
RECOMMENDATION
We have built your vehicle to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts whenever
your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this Owners
Manual. Genuine Ford and Motorcraft parts
meet or exceed these specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen. Genuine
Ford replacement collision parts meet our
stringent requirements for fit, finish, structural
integrity, corrosion protection and dent
resistance. During vehicle development we
validate that these parts deliver the intended
level of protection as a whole system. A
great way to know for sure you are getting
this level of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Lincoln Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be covered
by the Lincoln Warranty. For additional
information, refer to the terms and conditions
of the Lincoln Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is covered
and what is not covered by your vehicles
New Vehicle Limited Warranty, see the
Warranty Manual that is provided to you
along with your Owners Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls.
WARNING: You risk death or serious
injury to yourself and others if you do not
follow the instruction highlighted by the
warning symbol. Failure to follow the specific
warnings and instructions could result in
personal injury.
WARNING: NEVER use a rearward
facing child restraint on a seat protected by
an ACTIVE AIRBAG in front of it, DEATH or
SERIOUS INJURY to the CHILD can occur.
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On Board Diagnostics Data Link
Connector
WARNING: Do not connect wireless
plug-in devices to the data link connector.
Unauthorized third parties could gain access
to vehicle data and impair the performance
of safety related systems. Only allow repair
facilities that follow our service and repair
instructions to connect their equipment to
the data link connector.
Your vehicle has an OBD Data Link
Connector (DLC) that is used in conjunction
with a diagnostic scan tool for vehicle
diagnostics, repairs and reprogramming
services. Installing an aftermarket device that
uses the DLC during normal driving for
purposes such as remote insurance company
monitoring, transmission of vehicle data to
other devices or entities, or altering the
performance of the vehicle, may cause
interference with or even damage to vehicle
systems. We do not recommend or endorse
the use of aftermarket plug-in devices unless
approved by Ford. The vehicle Warranty will
not cover damage caused by an aftermarket
plug-in device.
MOBILE COMMUNICATIONS
EQUIPMENT
WARNING: Driving while distracted
can result in loss of vehicle control, crash
and injury. We strongly recommend that you
use extreme caution when using any device
that may take your focus off the road. Your
primary responsibility is the safe operation
of your vehicle. We recommend against the
use of any hand-held device while driving
and encourage the use of voice-operated
systems when possible. Make sure you are
aware of all applicable local laws that may
affect the use of electronic devices while
driving.
Using mobile communications equipment is
becoming increasingly important in the
conduct of business and personal affairs.
However, you must not compromise your
own or others safety when using such
equipment. Mobile communications can
enhance personal safety and security when
appropriately used, particularly in emergency
situations. Safety must be paramount when
using mobile communications equipment to
avoid negating these benefits. Mobile
communication equipment includes, but is
not limited to, cellular phones, pagers,
portable email devices, text messaging
devices and portable two-way radios.
EXPORT UNIQUE OPTIONS
For your particular global region, your vehicle
may be equipped with features and options
that are different from the features and
options that are described in this Owners
Manual. A market unique supplement may
be supplied that complements this book. By
referring to the market unique supplement,
if provided, you can properly identify those
features, recommendations and
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specifications that are unique to your vehicle.
This Owners Manual is written primarily for
the U.S. and Canadian Markets. Features or
equipment listed as standard may be
different on units built for export. Refer to
this Owners Manual for all other required
information and warnings.
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PROTECTING THE ENVIRONMENT
You should play your part in protecting the
environment. Correct vehicle usage and the
authorized disposal of waste, cleaning and
lubrication materials are significant steps
toward this aim.
For details about Ford Motor Company's
sustainability progress and initiatives visit:
Web Address
www.sustainability.ford.com
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Environment
INSTRUMENT PANEL OVERVIEW
E251092
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Lincoln 2019 MKZ Hybrid Owner's manual

Category
Cars
Type
Owner's manual

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