NAPOLEON NEFV38H-HDC User manual
- Category
- Fireplaces
- Type
- User manual
W415-1825 / B / 05.03.18
ADD MANUAL TITLE
Wolf Steel Ltd., 24 Napoleon Rd., Barrie, ON, L4M 0G8 Canada / 103 Miller Drive, Crittenden, Kentucky, USA, 41030
Phone 1 (866) 820-8686 • www.napoleonfi replaces.com • hearth@napoleonproducts.com
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 1278
INSTALLER:
Leave this manual with the appliance
CONSUMER:
Retain this manual for future reference
Product Name / Code
(see price book)
(IF MULTIPLE, _____ ILLUSTRATED)
MULTIPLE PRODUCT CODES (LEAVE BLANK IF N/A)
ADD PRODUCT IMAGE
ADD BUTTON BATTERY WARNING IF APPLICABLE
CSA /
INTERTEK
LOGO
SAFETY INFORMATION
- Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of
this or any other appliance.
FIRE OR EXPLOSION HAZARD
If the information in these instructions are
not followed exactly, a fi re or explosion may
result causing property damage, personal
injury, or loss of life.
WARNING
!
ENGLISH
$10.00
FOR INDOOR USE ONLY
IF INSTALLATION + OPERATION, ADD SERIAL
NUMBER LABEL HERE
IF SEPARATE MANUALS, ADD “PLACE
BARCODE LABEL ON THE OWNER’S MANUAL”
INSTALLATION AND
OPERATION MANUAL
AZURE™ VERTICAL 38
(NEFV38H-HDC illustrated)
TITLE: LABEL, BATTERY WARNING PART #: W385-2221
REVISION: DATE:06.06.17_X.L.
MAX SIZE: 9" X 3"
MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM
LETTERING: BLACK LETTERING ON WHITE BACKGROUND. FONT SIZE TO BE MIN. 8 POINT ARIAL (2mm),
BOLD FACE AND UPPER CASE.
TEMPERATURE RATING MINIMUM 79°C (175°F) RATING
WARNING!
AVERTISSEMENT!
WARNING - KEEP BATTERIES OUT OF REACH OF CHILDREN
- SWALLOWING MAY LEAD TO SERIOUS INJURY IN AS LITTLE AS 2 HOURS
OR DEATH, DUE TO CHEMICAL BURNS AND POTENTIAL PERFORATION OF
THE OESOPHAGUS.
- IF YOU SUSPECT YOUR CHILD HAS SWALLOWED OR INSERTED A
BUTTON BATTERY, IMMEDIATELY SEEK URGENT MEDICAL ASSISTANCE.
- EXAMINE DEVICES AND MAKE SURE THE BATTERY COMPARTMENT IS
CORRECTLY SECURED, E.G. THAT THE SCREW OR OTHER MECHANICAL
FASTENER IS TIGHTENED. DO NOT USE IF COMPARTMENT IS NOT
SECURE.
- DISPOSE OF USED BUTTON BATTERIES IMMEDIATELY AND SAFELY. FLAT
BATTERIES CAN STILL BE DANGEROUS.
- TELL OTHERS ABOUT THE RISK ASSOCIATED WITH BUTTON BATTERIES
AND HOW TO KEEP THEIR CHILDREN SAFE.
AVERTISSEMENT - GARDER LES BATTERIES DE LA PORTÉE DES
ENFANTS
- L'INGESTION PEUT ENTRAÎNER DES BLESSURES GRAVES DANS MOINS DE 2
HEURES OU LA MORT, EN RAISON DES BRÛLURES CHIMIQUES ET DE LA PERFO-
RATION POTENTIELLE DE L'ŒSOPHAGE.
- SI VOUS PENSEZ QUE VOTRE ENFANT A AVALÉ OU INSÉRÉ UNE BATTERIE
BOUTON, CONSULTEZ IMMÉDIATEMENT UNE ASSISTANCE MÉDICALE URGENTE.
- EXAMINEZ LES APPAREILS ET ASSUREZ-VOUS QUE LE COMPARTIMENT DE LA
BATTERIE EST BIEN FIXÉ, PAR EX. QUE LA VIS OU AUTRE ATTACHE MÉCANIQUE
EST SERRÉE. NE PAS UTILISER SI LE COMPARTIMENT N'EST PAS SÉCURISÉ.
- ÉLIMINER LES PILES BOUTON UTILISÉES IMMÉDIATEMENT ET EN TOUTE
SÉCURITÉ. LES PILES PLATES PEUVENT ENCORE ÊTRE DANGEREUSES.
- RENSEIGNEZ-VOUS SUR LE RISQUE ASSOCIÉ AUX BATTERIES À BOUTON ET LA
FAÇON DE GARDER LEURS ENFANTS EN SÉCURITÉ.
W385-2221
This appliance has a remote that requires button
batteries that are hazardous to young children.
FRENCH PG. 25
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS:
CSA 22.2 NO. 46 / UL 2021
W415-1825 / B / 05.03.18
EN
2
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, such as a bathroom or kitchen,
the installation must comply with codes recognizing the increased hazard of electrical shock and
electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
3.2C
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a T.V. or other electronic components.
!
WARNING
!
WARNING
EN
W415-1825 / B / 05.03.18
3
safety information
• If equipped with a heater, this appliance can be hot when operated and can cause severe
burns if contacted.
• Do not operate appliance before reading and understanding operating instructions. Failure to operate
appliance according to operating instructions could cause fi re or injury.
• Do not install damaged, incomplete or substitute components.
• Do not burn wood or other materials in this appliance.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas
line, paint or fl ammable liquids are present.
• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.
• It is imperative that the control compartments, circulating blower and its passageway in the appliance
are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service
person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material,
etc. The appliance area must be kept clear and free from combustible materials, gasoline and other
fl ammable vapors and liquids.
• Under no circumstances should this appliance be modifi ed.
• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to
inspect the appliance and to replace any part of the control system which has been under water.
• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or
broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike
or slam shut the appliance glass door.
• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As
with all plastic bags, these are not toys and should be kept away from children and infants.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• Always unplug appliance when not in use.
• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been
dropped or damaged in any manner. Return appliance to authorized service facility for examination,
electrical or mechanical adjustment, or repair.
• Do not use outdoors.
• When installing this appliance in a room where water is present, such as a bathroom or kitchen,
the installation must comply with codes recognizing the increased hazard of electrical shock and
electrocution.
• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord
away from traffi c area and where it will not be tripped over.
• Connect to properly grounded outlets only.
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an
electric shock or fi re, or damage the appliance.
3.2C
• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like
a carpet, where openings may become blocked.
• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable
power tap (outlet/power strip).
• These appliances are tested and listed for use only with the optional accessories listed in these instructions.
Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in
a safety hazard.
For appliances equipped with a heater:
• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before
servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance.
Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is
recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install
an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and
away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from
hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance.
Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or
damage to decorations, a T.V. or other electronic components.
!
WARNING
!
WARNING
W415-1825 / B / 05.03.18
EN
4
table of contents
1.0 general information 5
1.1 dimensions 5
1.2 listing approvals 5
1.3 general instructions 6
1.4 unpacking and testing appliance 6
1.5 hardware list 7
1.6 rating plate information 8
1.7 locating appliance 8
2.0 installation 9
2.1 grounding appliance 9
2.2 minimum clearance to combustibles 9
2.3 recessing installation 10
2.3.1 framing 10
2.4 installing the appliance - wall mount 11
2.4.1 mounting bracket installation 12
2.5 hard wiring installation 13
3.0 finishing 14
3.1 front glass removal 14
3.2 crystal ember installation 14
4.0 operating instructions 15
4.1 main power switch & operating controls 15
5.0 maintenance 16
5.1 PCB (control board) 16
5.2 remote battery installation 16
6.0 battery care 16
7.0 wiring diagram 17
8.0 replacement parts 18
9.0 troubleshooting 20
10.0 warranty 21
11.0 service warranty 22
12.0 notes 23
Changes, other than editorial, are denoted by a vertical line in the margin.
note:
EN
W415-1825 / B / 05.03.18
5
general information
1.0 general information
1.1 dimensions
FRONT VIEW
TOP VIEWSIDE VIEW
6" [152mm]
17" [432mm]
38"
[965mm]
17" [432mm]
21"
[555mm]
32"
[825mm]
1 1/8"
[28mm]
JUNCTION
BOX
BACK VIEW
13" [320mm]
20°
3 1/2"
[89mm]
11" [280mm]
12" [305mm]
12" [305mm]
1.2 listing approvals
This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric
room appliances in the United States and Canada. If you need assistance during installation, please contact your
local dealer.
Model Number
NEFV38H-HDC
Description
Wall-Mount
Appliance
Voltage
120V AC~60Hz
Watts
Max 1500W
Amps
15 AMP Grounded
Circuit
Appliance Width
17" (43.2cm)
Appliance Height
38" (96.5cm)
Appliance Depth
6" (152mm)
Net Weight
14.5kg (32lbs)
Gross Weight
17kg (37.5lbs)
This appliance must be electrically wired and grounded in accordance with local codes, or, in the absence
of local codes, with National Electric Code ANSI/NFPA 70-latest edition in the United States or the Canadian
Electric Code, CSA C22.1 in Canada.
note:
W415-1825 / B / 05.03.18
EN
6
general information
1.3 general instructions
As with most electronic devices, your new electric fireplace has been designed to operate at
temperatures between 5°C (41°F) and 35°C (95°F). During the colder winter months, allow the fireplace
to reach room temperature before turning it on.
1.4 unpacking and testing appliance
Carefully remove the appliance from the box. Prior to installing the appliance, test to make sure the appliance
operates properly by plugging the power supply cord into a conveniently located 120 Volt, 15 Amp grounded
outlet.
4.6
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet
are on.
• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by
the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat, consult the “operation” section of this manual for further information.
• Use with a CSA or UL certifi ed surge protector.
• Do not route the power cord directly underneath the appliance.
This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured
homes when installed according to these instructions.
EN
W415-1825 / B / 05.03.18
7
general information
1.5 hardware list
DESCRIPTION ILLUSTRATION QUANTITY
REMOTE & CR2025
BATTERY
CRYSTAL PEBBLES
WALL PLUG
SCREW
CORD COVER
JUNCTION BOX
COVER PLATE
COUPLING
FLAT ELBOW
X1
X1
X1
X5
X1
X1
X1
X5
X2
APPLIANCE
CR2032
W415-1825 / B / 05.03.18
EN
8
general information
1.6 rating plate information
W385-1989 /A
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021 /
HOMOLOGUÉ SELON LES NORMES NATIONALES CANADIENNES ET AMÉRICAINES:CSA 22.2 NO. 46 UL 2021
Page 1 of 1
FOYER À ÉLECTRIQUE. HOMOLOGUÉ POUR
INSTALLATION DANS UNE CHAMBRE À
COUCHER, UNE SALLE DE BAIN ET UN STUDIO.
APPROPRIÉ POUR INSTALLATION DANS UNE
MAISON MOBILE.
ELECTRIC FIREPLACE. SUITABLE FOR
BEDROOM AND BED-SITTING ROOM
INSTALLATION. SUITABLE FOR MOBILE
HOME INSTALLATION.
VOLTAGE: 120 VAC TENSION: 120VCA
FREQUENCY: 60Hz FRÉQUENCE: 60Hz
POWER: 1500W PUISSANCE: 1500W
DATE CODE: 140910 CODE DE DATE: 140910
DESIGNED IN NORTH AMERCIA
BY WOLF STEEL LTD.
MADE IN CHINA
FABRIQUÉ EN CHINE
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER/NO. DE SÉRIE:
NEFV38H
MATERIAL: CLASS IIIA-2 PERMANENT LEXAN ADHESIVE LABEL, MINIMUM THICKNESS 0.1MM, 121°C (250°F) RATING
SPECIFICATION: BLACK LETTERING ON SILVER BACKGROUND. MINIMUM FONT SIZE TO BE MINIMUM OF 8.5 PT (3.2mm)
MAX OVERALL SIZE: 6" x 3"
SERIAL NUMBERS TO BE ASCENDING FROM NEFV38H140910
TITLE: RATING PLATE NEFV38H
REVISION: A : Added French for 'MODEL' || 04.20.18_X.L.
DWG#: W385-1989
DATE: 08.13.14
MODEL / MODÈLE
CEFV38H
NEFV38H
DÉSIGN AMÉRIQUE DU NORD
PAR WOLF STEEL LTÉE.
MASTER CONTRACT: 161746 CONTRAT-CADRE: 161746
1.7 locating appliance
The rating plate must remain with the appliance at all times. It must not be removed.
note:
This illustration is for reference only. Refer to the rating plate on the appliance for accurate
information.
• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials
such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” (91.44cm) from the
front of the appliance.
• Never located this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor
barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (i.e. rain, snow, etc.)
!
WARNING
SAMPLE
EN
W415-1825 / B / 05.03.18
9
installation
2.0 installation
2.1 grounding appliance
42.5
!
WARNING
• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or
snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not
cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not
be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft
surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional
accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety
hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property
damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this
or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may
create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.
51.1
Grounding Methods
Metal Screw
(A)
Not allowed in Canada
Grounding Means
Adapter
Grounding Pin
Cover of
grounded
outlet box
(C)
(B)
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available
for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a
properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet.
Your NEFV38H-HDC is a built-in and wall-mounted appliance. Select a suitable location that is not susceptible to
moisture and is away from drapes, furniture and high traffic areas.
Follow all National and local electrical codes.
note:
2.2 minimum clearance to combustibles
Measurements are taken from the glass front.
Bottom 20" (50cm) Top 5" (127mm) to mantel
Sides 6" (152mm) Top 5" (127mm) to ceiling
Back 0"
The control panel is located on the left hand side of the appliance. Always ensure that there is access to this
control panel.
note:
Measured from the rear of the appliance, the first 2½" (63mm) of the appliance body may be recessed into a
combustible wall with 0" (0mm) clearance.
note:
A. Once the rough opening has been prepared, and the power has been routed to the left side of the
recess, the appliance may be installed.
B. With the front glass removed, secure the top and bottom brackets to recess installation location, refer
to "mounting bracket installation" section.
C. Lift the appliance up to the framing opening, maintaining at least 1/2" (13mm) clearance to the left side.
D. The electrical connection must be made prior to sliding the appliance into place. (See "hard wire
installation" section.)
E. Sprinkle the crystal embers along the ember bed and reinstall the glass front.
F. Install front glass, refer to "glass front removal" section.
33"
845mm
13 3/4"
350mm
3"
76mm
MIN
33"
845mm
13 3/4"
350mm
20"
500mm
MIN.
Finishing Material
The appliance can be recessed into the wall a maximum of 2½" (63mm). Select a location that is not prone to
moisture and is located at least 36" (91.4cm) away from combustible materials such as curtain drapes, furniture,
bedding, paper etc.
2.3 recessing installation
2.3.1 framing
(Non-load
bearing)
W415-1825 / B / 05.03.18
EN
10
installation
In order to avoid the possibility of exposed insulation or vapour barrier coming in contact with the appliance
body, it is recommended that the walls of the appliance enclosure be "finishing" (i.e. drywall/sheetrock), as you
would finish any other outside wall of a home. This will ensure that clearance to combustibles is maintained
within the cavity.
note:
EN
W415-1825 / B / 05.03.18
11
installation
A. Select a location that is not prone to moisture and is located at least
36" (91.4cm) away from combustible materials such as curtain drapes,
furniture, bedding, paper, etc.
B. Before installing the appliance, remove the front glass. Remove the 2
bottom securing screws off the appliance. Pull the bottom of the glass front
away from the appliance and lift up to disengage the top. Remove and
place on a soft non-abrasive surface, refer to Figure 2.
C. Have two people hold the appliance against the wall to determine the final
location.
D. Mark out 5 drill hole locations, refer to Figure 1.
E. Using a 6mm drill bit, drill the 5 holes marked on the wall and fit with the
supplied wall plugs, have at least one screw in a wall stud.
F. Lift the appliance onto the wall, align with the 5 pre-drilled holes. Secure
the appliance to the wall, refer to Figure 3.
G. Sprinkle the crystal embers along the ember bed, refer to Figure 4.
H. Install the glass front onto the appliance and secure with the two screws
from Step B.
I. Check the appliance for stability ensuring it will not pull free from the wall.
2.4 installing the appliance - wall mount
2 BOTTOM
SCREWS
3 TOP
SCREWS
34" [865mm]
11" [279mm]
6" [152mm]
6" [152mm]
FIG. 1
FIG. 2
SIDE VIEW
GLASS FRONT
2 SECURING
SCREWS
FIG. 3
FIG. 4
If hole locations are on studs, you do not need to drill or use wall
plugs; simply apply screws directly into studs.
note:
2.4.1 mounting bracket installation
A. Remove the glass front, refer to "glass front removal" section for removal instructions.
B. Remove the crystals from the appliance prior to installing the mounting brackets.
C. Remove the 4 screws from the top and bottom brackets, refer to Figure 1.
D. Re-arrange the top and bottom brackets so the top bracket is on the bottom and vice versa. Secure the
brackets onto the appliance, refer to Figure 1.
E. Level the appliance and secure the brackets and appliance to the wall.
WALL MOUNT
INSTALL LOCATION
WALL MOUNT
INSTALL LOCATION
RECESS INSTALL
LOCATION
RECESS INSTALL
LOCATION
W415-1825 / B / 05.03.18
EN
12
installation
FIG. 1
2.5 hard wiring installation
HARD WIRING CONNECTION
If it is necessary to hard wire this appliance, a qualified electrician must disconnect the existing power cord, and
connect the appliance directly to the house wiring.
This appliance must be electrically connected and grounded in accordance with local codes, if hard wired. In
the absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current ANSI/
NFPA 70 National Electrical Code in the United States.
A.
Remove the cover plate from the left side of
the appliance by removing the four screws,
as shown above.
COVER PLATE
B. Remove the wire connectors from the
power cord. The power cord may be
discarded.
C. Take the alternate cover plate, supplied in the manual bag. Punch out the 7/8" (22mm) hole and
install a box connector on the coverplate. Tighten the box connector clamp onto the supply wires.
D. Using the wire connectors, connect the neutral white wires (W) together, then live black wires (B),
and then the ground green wires (G), refer to Figure 3.
E. Install the cover plate using the four screws, as shown in step A.
Fig. 1
Fig. 2
Fig. 3
G
G
B
B
W
W
!
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
EN
W415-1825 / B / 05.03.18
13
installation
Leave enough wire so that the appliance can be removed from the enclosure without disconnecting the power
supply.
note:
W415-1825 / B / 05.03.18
EN
14
finishing
3.0 finishing
Glass front must be removed and the appliance must be mounted in its final location before the crystal embers are
installed.
A. CLEAN CRYSTAL MEDIA: Crystal embers may have a fine oil
residue that needs to be cleaned prior to installation. Clean the
crystal with mild dish soap, drain, rinse thoroughly and dry before
placing into the tray.
B. Carefully place crystal embers into the bottom tray on the front of
the appliance as illustrated. Apply an even layer from side to side.
3.1 front glass removal
A. Remove the 2 bottom securing screws off the appliance. Pull the
bottom of the glass front away from the appliance and lift up to
disengage the top.
B. Tilt the glass front away from the unit. Slightly pull down on the
glass to release from the top catch.
C. Remove and place on a soft non-abrasive surface, as shown in
the illustration.
D. Reverse steps to reinstall the glass front.
SIDE VIEW
GLASS FRONT
2 SECURING
SCREWS
• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.
!
WARNING
!
WARNING
• Glass may be hot. Do not touch glass until cooled.
• If equipped with door latches that are part of a safety system, they must be properly engaged. Do not
operate the appliance with latches disengaged.
• Facing and/or fi nishing materials must not interfere with air fl ow through air openings, louvre openings,
operation of louvres, or doors/access for service. Observe all clearances when applying combustible
materials.
• Before door is removed, turn the appliance off and wait until appliance is cool to the touch. Doors are heavy
and fragile so handle with care.
47.1
3.2 crystal ember installation
EN
W415-1825 / B / 05.03.18
15
operating instructions
4.0 operating instructions
Once the appliance has been plugged into a grounded electrical outlet, it is ready to operate.
The control panel is located on the left side of the appliance as illustrated.
The indicates ON / OFF. Push the to turn on the appliance and the flame effect.
4.1 main power switch & operating controls
POWER
FLAME & EMBER
LIGHT
HEATER
DECORATIVE LIGHT
TIMER
DIGITAL DISPLAY
POWER
FLAME & EMBER
LIGHT
HEATER
DECORATIVE LIGHT
TIMER
DIGITAL DISPLAY
POWER
Turns the appliance ON/OFF.
FLAME & EMBER LIGHT
CONTROL
HEATER LOCK
DECORATIVE LIGHT
HEATER CONTROL
TEMPERATURE SENSOR
TIMER
DIGITAL DISPLAY
Controls flame ON/OFF and the ember light colours which
cycle in the following sequence:
Orange / Blue / Purple / Cycle / Off
Heater button can be locked or unlocked by holding
for 5 seconds.
Turns the heater ON/OFF.
Adjusts heater to a desired temperature based on
environment. Hold for 5 seconds and wait for display to
flash. Cycle through the display value to select desired
temperature.
Push this button to select one of these decorative colour
options: Orange / Blue / Purple / Auto Cycle / Off
Timer can be programed to run appliance / heater for
specific lengths of time (1hr minimum to 9hrs maximum).
Digital display of appliance functions.
Hold 5
seconds
Hold 5
seconds
Display Value
Temperature
0 1 2 3 4 5 6 7 8 9 N
18 19
20 21 22 23 24 25 26 27
ON
64 66
68 70 72 74 76 78 80 82
ON
°
C
°
F
NOTE: When the heater is ON, the flames and embers
can not be turned OFF.
POWER
FLAME & EMBER
LIGHT
HEATER
DECORATIVE LIGHT
TIMER
DIGITAL DISPLAY
Remote Control:
Ensure the house circuit breakers for the power supply are turned on. The power supply must be 120V / 60Hz,
15 Amps.
note:
Control panel functions operate
the same as the remote control.
note:
W415-1825 / B / 05.03.18
EN
16
maintenance
5.0 maintenance
5.1 PCB (control board)
To replace the PCB remove the glass door see "glass door removal" section.
A. Remove the crystal media from the appliance.
B. Remove the plastic panel prior to accessing the circuit board.
C. Remove the 4 screws and replace the existing PCB with the new PCB.
5.2 remote battery installation
1. Turn over the remote with rear side facing up. Slide
the battery cover off the remote.
2. Place type CR 2025 battery into the remote and
reinstall the battery cover by sliding it into position,
as shown.
3. Battery cover is secure onto the remote control
when a "clicking" noise is heard.
REMOTE
(REAR SIDE)
BATTERY (CR 2025)
BATTERY COVER
For ease of installation, hold the battery while sliding
the cover onto the remote.
note:
• In preparation for maintenance, always disconnect the power and allow the electric appliance to cool before
performing any cleaning, maintenance, or relocation of this electric appliance. Turn controls to off and remove
plug from outlet or turn of the house circuit breaker to electric appliance receptacle.
• Do not install replacement lamps that exceed specified maximum watts.
• The halogen lamps in your appliance can be extremely hot. Allow at least 10 minutes between turning off the
appliance and removing the lamps to avoid accidental burns.
• Do not handle the lamp with bare fingers, oils from your skin will damage the lamps when they heat up. use
gloves or a clean dry cloth when handling lamps.
!
WARNING
6.0 battery care
• This product contains a button battery. If swallowed, it could cause severe injury or death in just 2 hours. Seek
medical attention immediately.
!
WARNING
1. Always purchase the correct size and grade of battery most suitable for the intended use.
2. Clean the battery contacts and also those of the device prior to battery installation.
3. Remove batteries from equipment which is not to be used for an extended period of time.
4. Remove batteries if extended or if product is to be left unused for a long time.
EN
W415-1825 / B / 05.03.18
17
wiring diagram
7.0 wiring diagram
FLAME
LED
EMBER BED
LED
MAIN PCB
BLOWER
HEATER
SYNCHRONOUS
MOTOR
HI LIMIT SWITCH
REMOTE
RECIEVER
GND
DECORATIVE
LED
CONTROL
PANEL
!
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
W415-1825 / B / 05.03.18
EN
18
replacement parts
For after sales service, please call 1-866-820-8686
8.0 replacement parts
!
WARNING
26.1
• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved
with this appliance may result in property damage or personal injury.
Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can
be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the
claim.
When ordering replacement parts always give the following information:
• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish
Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery
destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
EN
W415-1825 / B / 05.03.18
19
replacement parts
Ces articles peut différer de celle illustré.
1
2
3
1
REMOTE CONTROL
POWER CORD PLATE (ATTACHED)
POWER CORD
CRYSTAL PEBBLES
W190-
W190-
W190
W135-
1
2
3
4
COVER PLATE
W190-
5
2
3
4
5
6
9
11
7
10
8
12
16
15
13
888
PCB
PT-EF11-36
REC
14
1
2
3
4
5
6
7
8
9
10
11
Ref. No.
Description
Part Number
Blower C/W Heater
Log Light LED
Flame Light LED
PP Board
W062-0060
W405-0021
W405-0020
W475-0988
Control Panel PCB
Main PCB
Log & Crystal Glass (Plastic)
Synchronous Motor
W405-0022
W190-0075
W190-0076
W135-0587
W435-0073
Reflector Spindle
W010-3391
Decorative LED
Remote Control
W190-0074
1
2
3
4
5
6
7
8
9
10
11
Réf.
Description
Soufflerie avec chaufferette
DEL des bûches
DEL de la flamme
Panneau PP
Panneau de contrôle
Carte de circuit imprimé principale
Bûches et verre concassé (Plastique)
Moteur synchrone
Réflecteur du broche
DEL du décoratives
Télécommande manuelle
No. de pièce
W062-0060
W405-0021
W405-0020
W475-0988
W405-0022
W190-0075
W190-0076
W135-0587
W435-0073
W010-3391
W190-0074
13
Remote Receiver
W190-0078
14
15
W750-0341
Wire Harness
W300-0197
Front Glass
12
13
Télécommande
14
15
Harnais de fils
W190-0078
W750-0341
12
Vitre avant
W300-0197
16
16
Cord Cover
W200-0508
W200-0508
Hardware Kit
W020-0886
Pièces du matériel
W020-0886
Couvercle de cordon
Items may not appear exactly as illustrated.
W415-1825 / B / 05.03.18
EN
20
troubleshooting
9.0 troubleshooting
!
WARNING
• Turn off the appliance completely and let cool before servicing. Only a qualifi ed service person should service
and repair this electric appliance.
symptom problem solution
Dim or no fl ame. Flame brightness not selected. See “operation” section.
Flame LEDs are burnt out. Inspect the LED and replace, if necessary.
Main PCB board is burnt out. Inspect the main PCV board and replace, if necessary.
Ember bed is
not glowing or
dimming.
Brightness not selected. See “operation” section.
Ember LEDS are burnt out. Inspect the ember bed LEDs and replace, if necessary.
Main PCB board is burnt out. Inspect the main PCV board and replace, if necessary.
No warm air
coming out of the
appliance.
Heater setting not selected. See “operation” section.
Heater has been locked out. See “operation” section.
Room temperature is higher than
appliance setting (if set to room
temperature).
Reset temperature setting.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow for appliance
to cool for 15 minutes.
Heater is burnt out. Inspect the blower and heater and replace, if necessary.
Appliance turns
off and will not
turn on.
House circuit breaker has
tripped.
Reset house circuit breaker.
Appliance’s fuse has blown. Replace the fuse.
Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker, allow appliance to
cool for 15 minutes to reset the thermal switch, then plug in the
appliance or turn the breaker on.
Appliance will not
come on when
power button/
switch is put into
the “on” position.
Appliance is not plugged into an
electrical outlet.
Check plug, and plug in the appliance if necessary.
Hard wire connections are not
correct (if applicable).
See “hard-wiring installation” section.
Appliance has overheated
and safety thermal switch has
tripped.
Unlug power or turn off the circuit breaker, allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
Circuit board is burnt out. Inspect the circuit board and replace, if necessary.
Remote control
does not work.
Low/dead batteries. Replace batteries in remote control.
Remote receiver malfunction. Ensure remote receiver is not blocked. Replace control panel.
Heater shuts off
automatically.
Room is too warm. The heater has a built-in thermostat so it will shut off
automatically once the pre-set temperature is reached. It will
also turn on automatically if the room temperature drops below
the pre-set temperature.
Flame does not
move.
Motor is stalled/malfunctioning. Cycle on/off. If problem persists, consult dealer.
Power failure. Appliance has returned to
default settings.
Re-program appliance to original settings (not applicable with all
appliances).
LED fl ashing. Appliance has overheated
and safety thermal switch has
tripped.
Unplug power or turn off the circuit breaker. Allow appliance
to cool for 15 minutes, then plug in the appliance or turn the
breaker on.
27.5
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NAPOLEON NEFV38H-HDC User manual
- Category
- Fireplaces
- Type
- User manual
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