Holden AC Acadia 2019 Service & Warranty Booklet

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Service & Warranty Booklet

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MY19 AC Acadia
Service & Warranty Booklet
Vehicle identication certicate
Owner’s name
Owner’s address
Town State Postcode
Vehicle Identication Number (17 character ISOVIN)
Model name
Tyre size tted Wheel size tted
Registration number Engine number
Odometer reading
Date of purchase
Selling Dealer’s stamp and signature
GM Holden Ltd, ABN 84 006 893 232 (hereinafter Holden)
Change of name, address or ownership
If you drive a pre-owned Holden, have moved house or changed any of your details, we’d
like to hear from you! Holden uses your details to keep your vehicle’s factory provided
Roadside Assistance and Warranty details up to date.
It also helps us let you know if there is an existing rework action required on your vehicle.
To update your details, please take a few minutes to ll in and mail the form at the back of this
booklet or visit Holden’s website at: www.holden.com.au/forms/change-of-owner-details
GM Holden Ltd (Holden) is collecting the new owner’s personal information in order to
process the request for transfer for the specied vehicle. We may disclose your personal
information to our related companies and third parties who provide us with (or help us
provide) products and services, including to overseas locations such as the USA, and
other countries in Europe, Oceania and Asia. Holden’s privacy policy (available at
www.holden.com.au/privacypolicy) states how you can seek to access or correct any
personal information Holden holds about you, how to complain about a privacy breach by
Holden and how Holden will deal with a privacy complaint.
You can contact Holden on 1800 033 349 or alternatively, you may prefer to email Holden
Printed in Australia
Part No. 92510103
September 2018
(MY19 AC Acadia. Print 1)
© 2018 GM Holden Ltd
Reproduction in whole or part is prohibited
without written approval from GM Holden Ltd,
ABN 84 006 893 232
Service
Voucher
1 Month
Complimentary
Inspection
At the end of the first month of enjoying your new
vehicle, your Holden Dealer is pleased to offer you
a Complimentary Vehicle Inspection.
This is an important part of your vehicle’s maintenance
schedule, where an expert Holden technician will ensure
that your vehicle’s systems are performing as intended.
Plus, it’s a great opportunity to ask any questions you
may have about your new Holden.
It’s all part of the Holden Complete Care program and
ensures the long term reliability and safety of your
vehicle.
Contents
Holden Complete Care ................ 1
Holden Warranty information ....... 3
Servicing ...................................... 9
Maintenance schedule............... 12
Service charges ......................... 18
Service coupons ........................ 19
Additional service coupons ........ 47
Change of address or
ownership forms ........................ 53
Important information
Your vehicle has an Engine Oil Life
System (EOLS) which monitors vehicle
usage and driving patterns to maximise
the service life of the engine oil – refer
to Service information in the Owner’s
Manual for further details.
• Changeengineoilandlterwithin
1,000 km when Change Engine
Oil Soon is displayed in the Driver
Information Centre (DIC).
The vehicle must have a maintenance
service(incl.oilandlter)atleastonce
every year even if Change Engine Oil
Soon message has not displayed on
the DIC.
Note
If Change Engine Oil Soon is
displayed within 3,000 km of the next
scheduled maintenance interval,
the scheduled service should be
performed.
Notes
1
Congratulations
On choosing a Holden vehicle.
For more than 60 years Holden has been dedicated to ensuring a
safe and enjoyable journey for all Australians. All Holden owners
have the convenience of a nationwide network of dealerships, all
of which subscribe to the Holden standard of excellence, so there
is always a Holden Dealer close by.
Holden also offers a complete After Sales program to make sure
you not only feel good about your new Holden now, but also in the
years to come. When you service your Holden at a Holden Dealer
or Authorised Service Outlet, your vehicle will be cared for by a
Holden expert with extensive model knowledge to make sure your
Holdenisxedrightthersttime,keepingyouontheroad.Only
Holden Dealers and Authorised Service Outlets have access to
specialist diagnostic equipment and factory training to make sure
your Holden is running as it should.
There are no surprises with Holden Complete Care – just the
highest quality service from Holden experts across the country.
Learn more by visiting www.holden.com.au/completecare
2
Notes
3
Holden Warranty application
This Holden Warranty is given by GM Holden Ltd., ABN 84 006 893 232,
(‘Holden’) 191 Salmon St, Port Melbourne Victoria 3207. Holden Customer
Care:1800033349.TheHoldenWarrantyappliestothevehicleidentiedon
the inside front cover of this service booklet. It is provided to the original and
subsequent owners / operators driving the vehicle within Australia during the
Holden Warranty period.
ThebenetsconferredbythisHoldenWarrantyareinadditiontootherrights
and remedies available to you under consumer protection laws (including those
under the Competition and Consumer Act 2010), which cannot be excluded or
limited (referred to as statutory rights). This Holden Warranty in no way limits or
restricts your rights or remedies under such statutory rights.
Australian vehicles
This Holden Warranty is only applicable to vehicles purchased and operated
in Australia.
This Holden Warranty does not apply for Holden vehicles exported or operated
outside Australia. Similarly, this Holden Warranty is not provided for Holden
vehicles purchased overseas and imported into Australia.
Holden Warranty repairs covered
Subject to your non-excludable statutory rights and the exclusions shown
on the following pages, this Holden Warranty covers the correction, of any
manufacturing defect to materials or Holden workmanship and advised to a
Holden Dealer or Authorised Service Outlet, by repair or at Holden’s option by
replacement.
Holden Warranty period
ThecoverageunderthisHoldenWarrantycommencesfromthedateofrst
registration (or in the case of a demonstrator vehicle the date when the vehicle
wasrstplacedintoservicebytheDealer).Thiscoverageexpiresattheendof
the period of 5 years (unlimited kms) or (if applicable) the earlier of the end of 5
years or 200,000 kilometres.
No charge
Warranty work performed under this Holden Warranty (including parts and
labour) will be carried out at no cost to the vehicle owner. However, this work
shouldnotbeconfusedwithservicingspeciedinthemaintenanceschedulein
this service booklet for which a charge is payable.
Holden Warranty certicate
4
Statutory rights
Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to replacement or refund for a major failure and
for compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Holden Warranty exclusions
Damage
Your Holden Warranty does not extend to the following: Damage caused by an
accident,re,theftormovingobjectsstrikingthevehicle(includinginsidethe
vehicle); damage as a result of towing; damage caused by industrial fallout,
chemicalsorsealants;damagecausedbyatmosphericfalloutorood,hail,
salt, etc.
Maintenance items
Your Holden Warranty does not extend to services such as brake adjustment,
brakereplacement,replacementoflters,wiperrubbers,etc.,whicharerequired
as part of normal vehicle maintenance. Refer to Maintenance Schedule further
on in this booklet.
Batteries and bulbs
Batteries and bulbs are warranted for 12 months under this Holden Warranty.
Misuse
This Holden Warranty does not cover damage caused by:
(a) misuse or abuse of the vehicle such as by racing, rallying, overloading, etc.
or neglect,
(b) operation of the vehicle after the defect is known,
(c) failure to carry out scheduled maintenance services. Refer to Maintenance
Schedule further on in this booklet,
(d) use of incorrect types and grades of fuel, oil or lubricants,
(e) alterationormodicationsofthevehiclebyanyonenotauthorisedby
Holden,
(f) ttingofpartsoraccessoriesnotrecommendedbyHolden,
(g) any work carried out on the vehicle by anyone except an Authorised Holden
Dealer or Authorised Service Outlet.
Holden Warranty certicate
5
This section is designed to assist you to understand the Holden Warranty
provided with your new vehicle which is in addition to your statutory rights which
cannot be excluded, limited or restricted by this Holden Warranty.
The following are some of the most frequently asked questions for which detailed
answers are provided.
Q 1. How do I go about obtaining Holden Warranty service?
It is the responsibility of the selling Dealer to provide Holden Warranty service,
therefore, you should take your vehicle to the selling Dealer whenever Holden
Warranty service is needed. However, if this is not possible, you may go to any
other Authorised Holden Dealer. The details recorded inside the front cover of
this service booklet will be required by the Dealer.
Q 2. What should I do if my vehicle becomes unsafe or inoperative as a
result of a defect which is covered by the Holden Warranty?
You should contact the nearest Authorised Holden Dealer or Holden Roadside
Assistance as soon as possible, and arrange for that Dealer to carry out the
required Holden Warranty service.
Q 3. What should I do if, in an emergency, Holden Warranty service
is required and an Authorised Holden Dealer is not available to
provide such service at the time?
Subject to your statutory rights, if, in an emergency, a repair, replacement or
adjustment (covered by the Holden Warranty) is required to enable your vehicle
to be operated safely and it is not practical for you to go to an Authorised Holden
Dealer, the service (to the extent that it is necessary to enable your vehicle to be
operatedsafely)maybeperformedbyanyotherqualiedmechanicorrepairer.A
claim for the reasonable cost may be made under the Holden Warranty through
the Authorised Holden Dealer who would normally provide you with Holden
Warranty service. You must also take your vehicle to the Authorised Holden
Dealer for inspection of the service and / or completion of any required Holden
Warranty service, as soon as possible.
Note: During normal business hours, you should seek authorisation from your
nearest Authorised Holden Dealer or Holden Customer Care, prior to repairs
under your Holden Warranty being commenced.
Holden Warranty questions and answers
6
Holden Warranty questions and answers
Q 4. Is damage or injury, loss of time, inconvenience, commercial or other
direct or indirect loss covered by the Holden Warranty?
No, these items are not covered under the Holden Warranty. Holden Warranty
only covers the repair, replacement or adjustment of those parts of your
vehicle which are found to be defective in materials or workmanship. No other
types of claim for compensation of any kind, even if the same resulted from a
consequence of a defect in materials or workmanship in your vehicle, will be
recognised under the Holden Warranty.
You may also have rights under your non-excludable statutory rights to claim
compensation or other remedies outside of the Holden Warranty.
Q 5. Will I have to pay for maintenance costs during the Holden
Warranty Period?
Maintenance costs are not covered by the Holden Warranty. The maintenance
schedules in this service booklet specify the minimum maintenance required for
your vehicle operating under normal conditions.
Subject to your statutory rights, the Maintenance items (except where they are
required as a result of defects in materials or workmanship) for which you will
have to pay include:
Engine tune-up.
Replacement of engine and other belts, hoses (including LPG hoses), wiper
blades and clutch linings.
• Cleaningorushingoffuel,coolant,brake,engine,transmission,power
steering, etc. – after 3,000 km.
Carbon and sludge removal.
Maintenance servicing of emission control system devices.
Adding to (or replacing) lubricants.
Adding to (or replacing) air conditioning refrigerant – after 3,000 km.
Any necessary adjustments to drive belts, transmission, clutch, etc.
Wheel balancing – after 3,000 km.
Wheel alignment.
De-dusting or de-glazing of brake linings or pads – after 3,000 km.
Brake pad / lining wear or damaged brake components due to brake / pad
lining wear.
Clutch lining wear or damaged clutch components due to lining wear.
7
Brake disc pad or disc wear.
Battery recharging.
• Paint,brightmetalnishandtrim,duetonormaldeterioration.
Body panel adjustment – after 3,000 km.
Door, or bonnet lock adjustments.
Glass or channel adjustments – after 3,000 km.
Body rattles and squeaks – after 3,000 km.
Chipped glass or breakage.
• Tornordamagedoormatsorcarpets.
Normal wear and tear to trim components.
Q 6. Will I have to pay for any costs or expenses in connection with the
provision of Holden Warranty service?
All parts and labour used in carrying out Holden Warranty service at the
premises of the servicing Holden Dealer, are free of charge. Whenever Holden
Warranty service is to be carried out by the servicing Holden Dealer it is your
responsibility to deliver your vehicle to the servicing Holden Dealer’s premises.
If, as a result of a defect which is covered by the Holden Warranty, your vehicle
cannot be driven safely and you arrange for the nearest Authorised Holden
Dealer to carry out the required Holden Warranty service, Holden will accept
reasonable towing costs to move your vehicle to the nearest Holden Dealer’s
premises. Before employing a towing company, contact the nearest Holden
Dealer or Holden Roadside Assistance Service or Holden Customer Care to
obtain guidance.
Q 7. Would my vehicle’s engine benet from fuel additives, oil additives
or coolant additives not marketed by Holden?
Your Holden is engineered to perform at its optimum using Holden
recommendedlubricantsanduids.Theuseofsupplementaladditivesisnot
recommended as their use not only increases operating costs, but may indeed
be harmful to your vehicle.
Any negative impact or consequences due to the use of additives may affect the
validity of your Holden Warranty.
OnlytheuidsandlubricantsreferredtointheOwner’sManualshouldbeused.
Holden Warranty questions and answers
8
Unauthorised statements in relation to Holden products
No Holden Dealer or other person is authorised or permitted to give or make
any statement, assertion or undertaking in relation to the quality, performance,
characteristics,descriptionsortnessforanypurposeofanyHoldenproductor
in connection with the supply of any Holden product, which is at variance with
any written statement, assertion or undertaking on any of these subjects given
or made by Holden in its published sales literature, and Holden does not accept
any responsibility for such unauthorised action.
Holden Warranty questions and answers
9
Distance / Time based service intervals
The complimentary inspection is due at 1 month of owning your new Holden.
Therstscheduledmaintenanceserviceisdueat1yearor12,000km
(whicheveroccursrst)fromtakingdeliveryofyourvehicleandthereafter,every
1yearor12,000km(whicheveroccursrst).
Additional services are required under certain driving conditions, such as when
towing. Refer to Maintenance Schedule further on in this booklet.
Complimentary inspection
The 1 month complimentary inspection is performed free of charge by the selling
Dealer.
A different Holden Dealer may perform this inspection if provided with
authorisation from the selling Dealer.
Determining the proper service interval
The operating conditions of your vehicle will determine the service interval. Use
the timeintervalortheodometerreading,whicheveroccursrst,todetermine
whentheserviceisdue.Itisimportanttorememberthatoilsanduidsinyour
vehicle will deteriorate over time, therefore if your vehicle has not travelled the
speciedserviceintervaldistance,thevehiclemust be serviced by time interval.
Under certain operating conditions, your Holden may require additional servicing
to ensure maximum safety, performance and longevity.
The additional service requirements typically include more frequent replacement
oflubricatingoilsforexample,engineandtransmissionuidsandthemore
frequent inspection of steering, suspension and brake system components.
For more information please refer to Maintenance Schedule further on in this
booklet.
Your Holden Dealer will be able to determine the appropriate service
requirements for your vehicle according to your operating conditions.
Servicing
10
Servicing
Engine oil life system
If Change Engine Oil Soon appears in the Driver Information Centre (DIC),
theengineoilandltermustbereplacedwithin1,000kmandtheengineoil
lifesystemreset.Theengineoilandlterchangeshouldberecordedonan
Additional service coupon.
Note:
If Change Engine Oil Soon appears in the DIC within 3,000 km of the next
scheduled maintenance interval, the scheduled service should be performed,
theengineoilandlterchanged,andtheEOLSreset.Recordontheapplicable
coupon stub.
Service coupons
Service coupons are provided further on in this booklet. When each service is
performed, the appropriate coupon is removed. This reveals the next coupon to
remind you when the next service is due.
After each service, check the service has been validated by the Service Provider
and, where applicable, the Dealer’s stamp and signature is on the coupon stub.
This is important as it not only assists in the determination of Holden Warranty
claims, but enhances the value of the vehicle when selling.
Service coupons are provided for each service up to the 13 year / 156,000 km
service. For all subsequent services, refer to the maintenance schedule
‘After 13 years or 156,000 km’ on page 15. When performing these services,
record them on the additional service coupons provided on page 47.
Additional service requirements
If you are driving your vehicle outside of the normal driving conditions, you may
need to conduct additional servicing. Criteria for these additional services can
be found in the maintenance schedule. Additional service coupons can be found
further on in this booklet.
As a guide, if you operate your vehicle continually for a period of one month
or 1,000 km under any of the conditions listed, then additional services are
recommended. If you consider that further servicing may be required, consult
your Holden Dealer.
11
Your Holden Dealer
When it comes to service, remember that your Holden Dealer has the trained
personnel and specialised equipment to correctly service your vehicle. Your
Holden Dealer invites you to return for all your service needs both during and
after the Holden Warranty period.
The safety, economy, emission control, performance and reliability of your
vehicle cannot be assured unless regular maintenance is performed, preferably
by factory-trained technicians at Holden Dealers.
Holden Warranty and service
Subject to your non-excludable statutory rights, all maintenance services listed
in this booklet, and replacement of service items, are the responsibility of the
owner and as such are NOT considered under the provisions of the Holden
Warrantytoberectiedofdefectivematerialandworkmanship.Itemssuchas
wheel alignment, necessary adjustments to drive belts, transmission, clutch
or any other items not listed in the maintenance schedule which may require
servicing due to fair wear and tear are carried out at the owner’s cost.
Damage caused by failure to have proper maintenance services carried out in
accordancewithHolden’sspecicationsmayvoidyourHoldenWarranty.
As a result, it is strongly recommended that such services be carried out by an
authorised Holden Dealer or Authorised Service Outlet and that you read the
Holden Warranty section previously in this booklet, so that you are aware of the
Holden Warranty exclusions.
Servicing
12
Maintenance schedule
Yearsorx1000km(whicheveroccursrst)
1 2 3 4 5 6 7 8 9 10 11 12 13
12 24 36 48 60 72 84 96 108 120 132 144 156
Under bonnet
Engine oil *1
Engineoillter*1
Reset engine oil life system *1
Drive belt
Spark plugs
Cooling system
Engine coolant *2
Brakeuid*3
Power brake unit and hoses
Air cleaner element *4
Battery and terminals
Under vehicle
Brake lines, hoses and connections
Front and rear disc brakes
Fuel lines and hoses
Evaporative emissions system
Power steering operation and linkages
Automatictransmissionuid*5
Final drive (AWD)
Front and rear suspension
CV joint dust boots and propshaft rubber couplings
Tyreconditionandinationpressure(incspare)
Years
km
Replace
Tighten
Inspect: Inspect and adjust, rotate, drain, lubricate, reset or clean as required. If repair or replacement is necessary, additional charges
may apply.
13
Replace
Tighten
Inspect: Inspect and adjust, rotate, drain, lubricate, reset or clean as required. If repair or replacement is necessary, additional charges
may apply.
*1 IfaChangeEngineOilSoonmessageisdisplayed,changetheengineoilandoillterwithinthenext1,000km.
*2 Replacecoolantat5yearsor60,000km(whicheveroccursrst).
*3 Caravanortrailertowing,replacebrakeuidevery1year.
*4 If the vehicle is operated in very dusty or sandy areas, clean and if necessary, replace the air cleaner element every 12,000 km.
*5 Ifthevehicleisoperatedunderanyofthefollowingconditions,changetheautomatictransmissionuidandlterevery72,000km.
A Extended periods of idling or low speed operation.
B Extended heavy load, high speed operation in outside temperatures above 35°C.
C Driving for long period in cold temperatures or driving regularly for short distances only.
D Caravan or trailer towing.
*6 YourHoldenDealerwillassessthewearonyourtyresandrotatedependingupontheirspecicationandcurrentserviceability.
*7Replacethepollenlter(passengercompartmentairlter)asrequired.Ifthevehicleisoperatedinverydustyorsandyareas,replaceevery
12,000 km.
Yearsorx1000km(whicheveroccursrst)
1 2 3 4 5 6 7 8 9 10 11 12 13
12 24 36 48 60 72 84 96 108 120 132 144 156
Under vehicle
Rotate wheels *6
Check and tighten bolts and nuts on chassis
and body
Exhaust system and heat shields
Interior / Exterior
Park brake operation
Horn, lights, washers and wipers
Seatbelt, webbing condition, buckle operation and
retractor mechanism operation
Pollenlter(passengercompartmentairlter)*7
Lubricate door strikers, hinges, bonnet latch
Key transmitter range
Maintenance schedule
Years
km
14
Maintenance schedule
Yearsorx1000km(whicheveroccursrst)
1 2 3 4 5 6 7 8 9 10 11 12 13
12 24 36 48 60 72 84 96 108 120 132 144 156
Road test
Air conditioner performance
Cruise control operation
Park pawl operation
Check outstanding rework actions are complete
Replace
Tighten
Inspect: Inspect and adjust, rotate, drain, lubricate, reset or clean as required. If repair or replacement is necessary, additional charges
may apply.
Years
km
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Holden AC Acadia 2019 Service & Warranty Booklet

Type
Service & Warranty Booklet
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