ZyXEL SBG5500-B User manual

Default Login Details

User’s Guide

SBG5500/3310 Series

SBG5500-A/SBG5500-B/SBG3310-A

Small Business Gateway

LAN IP Address http://192.168.1.1

User Name admin

Password 1234

Version 1.11 Edition 1, 03/2018

SBG5500/3310 Series User’s Guide

2

IMPORTANT!

READ CAREFULLY BEFORE USE.

KEEP THIS GUIDE FOR FUTURE REFERENCE.

This is a User’s Guide for a series of products. Not all products support all firmware features. Screenshots

and graphics in this book may differ slightly from your product due to differences in your product

firmware or your computer operating system. Every effort has been made to ensure that the information

in this manual is accurate.

Related Documentation

•Quick Start Guide

The Quick Start Guide shows how to connect the SBG and access the Web Configurator wizards. It

contains information on setting up your network and configuring for Internet access.

•More Information

Go to support.zyxel.com to find other information on the SBG.

SBG5500/3310 Series User’s Guide

3

Document Conventions

Warnings and Notes

These are how warnings and notes are shown in this guide.

Warnings tell you about things that could harm you or your device.

Note: Notes tell you other important information (for example, other things you may need to

configure or helpful tips) or recommendations.

Syntax Conventions

• All models in this series may be referred to as the “SBG” in this guide.

• Product labels, screen names, field labels and field choices are all in bold font.

• A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Configuration >

Log / Report > Log Settings means you first click Configuration in the navigation panel, then the Log

sub menu and finally the Log Settings tab to get to that screen.

Icons Used in Figures

Figures in this user guide may use the following generic icons. The SBG icon is not an exact

representation of your device.

SBG Generic Router Wireless Router / Access Point

Switch Firewall USB Storage Device

USB Dongle Cell Tower Printer

Server

SBG

Contents Overview

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Contents Overview

User’s Guide ......................................................................................................................................12

Introducing the SBG ............................................................................................................................. 13

The Web Configurator ......................................................................................................................... 21

Wizard .................................................................................................................................................... 28

Technical Reference ........................................................................................................................46

Dashboard ............................................................................................................................................ 47

WAN/Internet ........................................................................................................................................ 50

LAN ......................................................................................................................................................... 87

Routing ................................................................................................................................................. 110

Network Address Translation (NAT) ................................................................................................... 124

Firewall ................................................................................................................................................. 140

VPN ....................................................................................................................................................... 161

Bandwidth Management .................................................................................................................. 195

Network Management ...................................................................................................................... 213

Log / Report ....................................................................................................................................... 216

Service / License ................................................................................................................................. 227

Device Name ...................................................................................................................................... 229

Host Name List ..................................................................................................................................... 231

Date / Time .......................................................................................................................................... 233

User Account ...................................................................................................................................... 236

USB Storage ......................................................................................................................................... 239

Diagnostic ........................................................................................................................................... 243

Firmware Upgrade .............................................................................................................................. 250

Backup / Restore ................................................................................................................................ 254

Language ............................................................................................................................................ 256

Restart / Shutdown ............................................................................................................................. 257

Troubleshooting .................................................................................................................................. 258

Table of Contents

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Table of Contents

Document Conventions ......................................................................................................................3

Contents Overview .............................................................................................................................4

Table of Contents .................................................................................................................................5

Part I: User’s Guide.......................................................................................... 12

Chapter 1

Introducing the SBG...........................................................................................................................13

1.1 Overview ......................................................................................................................................... 13

1.2 Ways to Manage the SBG ............................................................................................................. 14

1.3 Good Habits for Managing the SBG ............................................................................................ 14

1.4 Applications for the SBG ................................................................................................................ 14

1.4.1 Internet Access ...................................................................................................................... 14

1.4.2 SBG’s USB Support ................................................................................................................. 16

1.5 LEDs (Lights) ..................................................................................................................................... 16

1.6 The RESET Button ............................................................................................................................. 19

Chapter 2

The Web Configurator........................................................................................................................21

2.1 Overview ......................................................................................................................................... 21

2.1.1 Accessing the Web Configurator ....................................................................................... 21

2.2 Web Configurator Layout .............................................................................................................. 23

2.2.1 Title Bar ................................................................................................................................... 23

2.2.2 Navigation Panel .................................................................................................................. 24

2.2.3 Main Window ......................................................................................................................... 26

Chapter 3

Wizard .................................................................................................................................................28

3.1 Overview ......................................................................................................................................... 28

3.2 Wizard Basic Setup ......................................................................................................................... 29

3.3 Wizard IPsec VPN Setup ................................................................................................................. 34

3.3.1 VPN Express Settings ............................................................................................................. 35

3.3.2 VPN Advanced Settings ....................................................................................................... 37

3.4 Wizard IPv6 Setup ........................................................................................................................... 42

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Part II: Technical Reference........................................................................... 46

Chapter 4

Dashboard..........................................................................................................................................47

4.1 Overview ......................................................................................................................................... 47

4.2 The Dashboard Screen .................................................................................................................. 47

Chapter 5

WAN/Internet......................................................................................................................................50

5.1 Overview ......................................................................................................................................... 50

5.1.1 What You Can Do in this Chapter ....................................................................................... 51

5.1.2 What You Need to Know ..................................................................................................... 51

5.1.3 Before You Begin ................................................................................................................... 54

5.2 The WAN Status Screen .................................................................................................................. 54

5.2.1 The xDSL Statistics Screen ..................................................................................................... 55

5.2.2 The SFP Status Screen ........................................................................................................... 57

5.3 The WAN Setup Screen .................................................................................................................. 58

5.3.1 Add/Edit Internet Connection .............................................................................................59

5.4 The Mobile Screen .......................................................................................................................... 70

5.5 The Port Setting Screen .................................................................................................................. 74

5.6 The Multi-WAN Screen .................................................................................................................... 75

5.6.1 Edit Multi-WAN ....................................................................................................................... 76

5.6.2 How to Configure Multi-WAN for Load Balancing and Failover ...................................... 77

5.7 The Dynamic DNS screen .............................................................................................................. 78

5.7.1 Edit Dynamic DNS ................................................................................................................. 79

5.8 The xDSL Advanced screen .......................................................................................................... 81

5.9 Technical Reference ...................................................................................................................... 83

Chapter 6

LAN ......................................................................................................................................................87

6.1 Overview ......................................................................................................................................... 87

6.1.1 What You Can Do in this Chapter ....................................................................................... 87

6.1.2 What You Need To Know ..................................................................................................... 88

6.1.3 Before You Begin ................................................................................................................... 89

6.2 The LAN Status Screen ................................................................................................................... 89

6.3 The LAN Setup Screen .................................................................................................................... 90

6.3.1 Edit LAN Setup ....................................................................................................................... 91

6.3.2 Edit LAN Setup IPv6 ............................................................................................................... 93

6.4 The Static DHCP Screen ................................................................................................................. 96

6.4.1 Edit Static DHCP .................................................................................................................... 96

6.5 The Additional Subnet Screen ....................................................................................................... 98

6.6 The Wake on LAN Screen .............................................................................................................. 98

6.6.1 Wake On LAN: Add/Edit ....................................................................................................... 99

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6.7 The VLAN / Interface Group Screen ..........................................................................................100

6.7.1 VLAN / Interface Group: Add/Edit .................................................................................... 101

6.8 The DNS Entry Screen ................................................................................................................... 105

6.9 The DNS Forwarder Screen .......................................................................................................... 105

6.9.1 DNS Forwarder: Add/Edit ................................................................................................... 106

6.10 Technical Reference .................................................................................................................. 107

6.10.1 LANs, WANs and the SBG ................................................................................................. 107

6.10.2 DHCP Setup ....................................................................................................................... 107

6.10.3 DNS Server Addresses ....................................................................................................... 108

6.10.4 LAN TCP/IP ......................................................................................................................... 108

Chapter 7

Routing ..............................................................................................................................................110

7.1 Overview ....................................................................................................................................... 110

7.1.1 What You Can Do in this Chapter ..................................................................................... 110

7.2 The Routing Status Screen ........................................................................................................... 111

7.3 The Policy Route Screen .............................................................................................................. 117

7.3.1 Add/Edit Policy Route ........................................................................................................ 118

7.4 The Static Route Screen ............................................................................................................... 120

7.4.1 Add/Edit Static Route ......................................................................................................... 121

7.5 The RIP Screen ............................................................................................................................... 122

Chapter 8

Network Address Translation (NAT)................................................................................................124

8.1 Overview ....................................................................................................................................... 124

8.1.1 What You Can Do in this Chapter ..................................................................................... 124

8.1.2 What You Need To Know ................................................................................................... 124

8.2 The Port Forwarding Screen ........................................................................................................ 125

8.2.1 Add/Edit Port Forwarding ................................................................................................... 127

8.3 The Port Triggering Screen ........................................................................................................... 128

8.3.1 Add/Edit Port Triggering Rule ............................................................................................. 130

8.4 The Address Mapping Screen ..................................................................................................... 131

8.4.1 Add/Edit Address Mapping Rule ....................................................................................... 132

8.5 The Default Server Screen ........................................................................................................... 133

8.5.1 Edit Default Server ............................................................................................................... 134

8.6 The ALG Screen ............................................................................................................................ 135

8.7 Technical Reference .................................................................................................................... 136

8.7.1 NAT Definitions ..................................................................................................................... 136

8.7.2 What NAT Does ................................................................................................................... 136

8.7.3 How NAT Works .................................................................................................................... 137

8.7.4 NAT Application .................................................................................................................. 137

Chapter 9

Firewall ..............................................................................................................................................140

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9.1 Overview ....................................................................................................................................... 140

9.1.1 What You Can Do in this Chapter ..................................................................................... 140

9.1.2 What You Need to Know ................................................................................................... 141

9.2 The Firewall Overview Screen ..................................................................................................... 142

9.3 The DoS Screen ............................................................................................................................. 142

9.4 The Firewall Rules Screen ............................................................................................................. 143

9.4.1 Add/Edit a Firewall Rule ..................................................................................................... 144

9.5 The Device Service Screen .......................................................................................................... 146

9.5.1 Edit a Device Service .......................................................................................................... 148

9.5.2 Add/Edit a Trust Domain .................................................................................................... 148

9.6 The Zone Control Screen ............................................................................................................. 149

9.7 The Scheduler Rule Screen .......................................................................................................... 150

9.7.1 Add/Edit a Scheduler Rule ................................................................................................. 151

9.8 The Service Screen ....................................................................................................................... 151

9.8.1 Add/Edit a Service .............................................................................................................. 152

9.9 The MAC Filter Screen .................................................................................................................. 153

9.9.1 MAC Filter: Add/Edit ........................................................................................................... 154

9.10 The Certificate Screen ............................................................................................................... 155

9.11 The AAA Server ........................................................................................................................... 156

9.11.1 Add/Edit an LDAP Server .................................................................................................157

9.11.2 Add/Edit an RADIUS Server .............................................................................................. 159

Chapter 10

VPN....................................................................................................................................................161

10.1 Overview ..................................................................................................................................... 161

10.2 What You Can Do in this Chapter ............................................................................................ 161

10.3 What You Need to Know ........................................................................................................... 161

10.4 The VPN Status Screen ............................................................................................................... 164

10.5 The IPsec VPN Screen ................................................................................................................ 165

10.5.1 Add/Edit a VPN Gateway ................................................................................................ 167

10.5.2 Add/Edit a VPN Connection ........................................................................................... 172

10.5.3 The Default_L2TP_VPN_GW IPsec VPN Rule ................................................................... 175

10.5.4 PPTP VPN Troubleshooting Tips ........................................................................................ 176

10.6 The PPTP VPN Screen ................................................................................................................. 177

10.6.1 PPTP VPN Troubleshooting Tips ........................................................................................ 179

10.7 The L2TP VPN Screen .................................................................................................................. 180

10.7.1 L2TP Setup - Server ............................................................................................................ 180

10.7.2 L2TP Setup - Client ............................................................................................................. 182

10.7.3 L2TP VPN Troubleshooting Tips ......................................................................................... 183

10.8 The L2TP Client Status Screen .................................................................................................... 186

10.9 Technical Reference .................................................................................................................. 187

10.9.1 IPsec Architecture ............................................................................................................. 187

10.9.2 Encapsulation .................................................................................................................... 188

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10.9.3 IKE Phases .......................................................................................................................... 189

10.9.4 Negotiation Mode ............................................................................................................ 190

10.9.5 IPsec and NAT ................................................................................................................... 191

10.9.6 VPN, NAT, and NAT Traversal ........................................................................................... 191

10.9.7 ID Type and Content ........................................................................................................ 192

10.9.8 Pre-Shared Key .................................................................................................................. 193

10.9.9 Diffie-Hellman (DH) Key Groups ...................................................................................... 193

Chapter 11

Bandwidth Management ................................................................................................................195

11.1 Overview ..................................................................................................................................... 195

11.1.1 What You Can Do in this Chapter ................................................................................... 195

11.1.2 What You Need to Know ................................................................................................. 195

11.2 The General Screen ................................................................................................................... 197

11.3 The Queue Setup Screen ........................................................................................................... 198

11.3.1 Adding a QoS Queue ....................................................................................................... 200

11.4 The Classification Setup Screen ................................................................................................ 201

11.4.1 Add/Edit a QoS Class ....................................................................................................... 202

11.5 The Policer Setup Screen ........................................................................................................... 205

11.5.1 Add/Edit a QoS Policer .................................................................................................... 206

11.6 The Shaper Setup Screen .......................................................................................................... 207

11.6.1 Add/Edit a QoS Shaper .................................................................................................... 208

11.7 Technical Reference .................................................................................................................. 209

Chapter 12

Network Management ....................................................................................................................213

12.1 Overview ..................................................................................................................................... 213

12.1.1 What You Can Do in This Chapter .................................................................................. 213

12.2 The SNMP Screen ........................................................................................................................ 213

Chapter 13

Log / Report .....................................................................................................................................216

13.1 Overview ..................................................................................................................................... 216

13.1.1 What You Can Do in this Chapter ................................................................................... 216

13.1.2 What You Need To Know ................................................................................................. 216

13.2 The Log Viewer Screen .............................................................................................................. 217

13.3 Log Settings ................................................................................................................................. 218

13.3.1 Edit Log on USB Settings .................................................................................................... 219

13.3.2 Edit System and Email ....................................................................................................... 221

13.3.3 Edit Remote Server Log Settings ...................................................................................... 223

Chapter 14

Service / License..............................................................................................................................227

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14.1 Overview ..................................................................................................................................... 227

14.2 The License Screen ..................................................................................................................... 227

Chapter 15

Device Name ...................................................................................................................................229

15.1 Overview ..................................................................................................................................... 229

15.2 The Device Name Screen ......................................................................................................... 229

Chapter 16

Host Name List..................................................................................................................................231

16.1 Overview ..................................................................................................................................... 231

16.2 The Host Name List Screen ........................................................................................................ 231

16.2.1 Add Host Name ................................................................................................................. 231

Chapter 17

Date / Time .......................................................................................................................................233

17.1 Overview ..................................................................................................................................... 233

17.2 The Date / Time Screen ............................................................................................................. 233

Chapter 18

User Account....................................................................................................................................236

18.1 Overview ..................................................................................................................................... 236

18.2 What You Can Do in this Chapter ............................................................................................ 236

18.3 The User Account Screen .......................................................................................................... 236

18.3.1 Add/Edit a Users Account ................................................................................................237

Chapter 19

USB Storage ......................................................................................................................................239

19.1 Overview ..................................................................................................................................... 239

19.1.1 What You Need To Know ................................................................................................. 239

19.1.2 Before You Begin ............................................................................................................... 240

19.2 The USB Storage Screen ............................................................................................................. 240

19.2.1 Add a USB Share ............................................................................................................... 242

Chapter 20

Diagnostic.........................................................................................................................................243

20.1 Overview ..................................................................................................................................... 243

20.1.1 What You Can Do in this Chapter ................................................................................... 243

20.1.2 What You Need to Know ................................................................................................. 243

20.2 The Network Tools Screen .......................................................................................................... 244

20.3 The 802.1ag Screen .................................................................................................................... 244

20.4 The OAM Ping Screen ................................................................................................................ 245

20.5 The Packet Capture Screen ...................................................................................................... 247

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Chapter 21

Firmware Upgrade ...........................................................................................................................250

21.1 Overview ..................................................................................................................................... 250

21.2 The Firmware Screen .................................................................................................................. 250

21.3 The Mobile Profile Screen .......................................................................................................... 252

Chapter 22

Backup / Restore .............................................................................................................................254

22.1 Overview ..................................................................................................................................... 254

22.2 The Backup / Restore Screen .................................................................................................... 254

Chapter 23

Language .........................................................................................................................................256

23.1 Overview ..................................................................................................................................... 256

23.2 The Language Screen ................................................................................................................ 256

Chapter 24

Restart / Shutdown...........................................................................................................................257

24.1 Overview ..................................................................................................................................... 257

24.2 The Restart / Shutdown Screen ................................................................................................. 257

Chapter 25

Troubleshooting................................................................................................................................258

25.1 Power, Hardware Connections, and LEDs ............................................................................... 258

25.2 SBG Access and Login ............................................................................................................... 259

25.3 Internet Access ........................................................................................................................... 260

25.4 USB Device Connection ............................................................................................................ 261

Appendix A Customer Support ..................................................................................................... 263

Appendix B Legal Information....................................................................................................... 269

Index .................................................................................................................................................274

12

PART I

User’s Guide

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13

CHAPTER 1

Introducing the SBG

1.1 Overview

This chapter introduces the main features and applications of the SBG. The SBG5500/3310 Series consists

of the following models:

• SBG5500-A

• SBG5500-B

• SBG3310-A

The SBG is a VDSL router and Gigabit Ethernet (GbE) gateway. It has one DSL port and Gigabit Ethernet

for super-fast Internet access over telephone lines. The SBG5500-A and SBG3310-A are Annex A and can

use the DSL port over POTS (Plain Old Telephone Service) with an R-J11 connection, while the SBG5500-B

and SBG3310-B are Annex B and use DSL port over ISDN (Internet Service Digital Network) with an RJ45

connection. The DSL port is backward compatible with ADSL, ADSL2 and ADSL2+ in case VDSL is not

available.

The SBG5500-A and SBG5500-B feature a Gigabit Ethernet (GbE) WAN with Small Form Factor Pluggable

(SFP) interface. SFP is also known as Fiber Optics interface. The GbE WAN with SFP has a dual-personality

combo design (GbE + Fiber) which enables increased bandwidth and extended coverage.

SBG Series Features

• Firewall with Secure Network Management

• Secure Access via VPN (IPsec, PPTP, L2TP)

• Supports both Packet Transfer Mode (PTM) and Asynchronous Transfer Mode (ATM).

The following table describes the port features of the SBG by model.

Only use firmware for your SBG’s specific model. Refer to the label on

the bottom of your SBG.

Use the USB port for file sharing or using a 3G/4G dongle for cellular WAN (Internet) backup connections.

Table 1 Models and Port Features

PORT FEATURES SBG3310-A SBG5500-A SBG5500-B

10/100/1000 Mbps Ethernet ports • 3 - LAN ports

• 1 - LAN/WAN port

•1 - WAN port

• 4 - LAN ports

•1 - LAN/WAN port

•1 - WAN port

•4 - LAN ports

•1 - LAN/WAN port

• 1 - WAN port

USB ports 2 - USB 2.0 ports 1 - USB 3.0 port 1 - USB 3.0 port

DSL ports 1 - RJ-11 port 1 - RJ-11 port 1 - RJ-45 port

Console port - 1 port 1 port

Chapter 1 Introducing the SBG

SBG5500/3310 Series User’s Guide

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1.2 Ways to Manage the SBG

Use any of the following methods to manage the SBG.

• Web Configurator. This is recommended for everyday management of the SBG using a (supported)

web browser.

• TR-069. SBG uses an auto-configuration server used to remotely configure your device via TR-069.

1.3 Good Habits for Managing the SBG

Do the following things regularly to make the SBG more secure and to manage the SBG more

effectively.

• Change the password. Use a password that’s not easy to guess and that consists of different types of

characters, such as numbers and letters. The password must have 6-64 printable characters [0-9][a-z]

[A-Z][!@#$%*].

• Write down the password and put it in a safe place.

• Back up the configuration (and make sure you know how to restore it). Restoring an earlier working

configuration may be useful if the device becomes unstable or even crashes. If you forget your

password, you will have to reset the SBG to its factory default settings. If you backed up an earlier

configuration file, you would not have to totally re-configure the SBG. You could simply restore your

last configuration.

1.4 Applications for the SBG

Here are some example uses for which the SBG is well suited.

1.4.1 Internet Access

As a small business gateway your SBG has multiple WAN interfaces, including, 3G/4G, DSL, fiber and

Gigabit Ethernet to share the network traffic load. You can configure multiple WAN load balance and

failover rules to distribute traffic amongst the different interfaces.

If you have DSL Internet service, connect the DSL port to the DSL or modem jack on a splitter or your

telephone jack. You can also have multiple WAN services over one ADSL or VDSL. The SBG cannot work

in ADSL and VDSL mode at the same time.

If you prefer not to use a DSL line or you already have a broadband modem/router in your network, use

the Ethernet WAN or SFP port. The SFP and GbE ports work as a Combo port, which means there are two

physical ports in the SBG, but they share a same port number and GbE works as a backup for the SFP

port if both are connected. You can also use a 3G/4G dongle for cellular backup WAN (Internet)

connections.

Note: If you connect all WAN ports the priority order will be DSL, Combo (for SBG5500),

Ethernet WAN port (for SBG3310), and USB port.

Chapter 1 Introducing the SBG

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Note: The ADSL and VDSL lines share the same WAN (layer-2) interfaces that you configure in

the SBG. Refer to Section 5.3 on page 58 for the Configuration > WAN / Internet > WAN

Setup screen.

Computers can connect to the SBG’s LAN ports.

Figure 1 SBG’s Internet Access Application: ADSL/VDSL

Figure 2 SBG’s Internet Access Application: ADSL

Figure 3 SBG5500’s Internet Access Application: 3G/4G WAN Backup

SBG

Chapter 1 Introducing the SBG

SBG5500/3310 Series User’s Guide

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You can also configure IP filtering on the SBG for secure Internet access. When the IP filter is on, all

incoming traffic from the Internet to your network is blocked by default unless it is initiated from your

network. This means that probes from the outside to your network are not allowed, but you can safely

browse the Internet and download files.

1.4.2 SBG’s USB Support

Use the USB port for file sharing or insert a 3G/4G dongle for cellular backup WAN (Internet) connections.

File Sharing

Use the USB port (built-in USB 2.0) to share files on USB memory sticks or USB hard drives (B). Use FTP to

access the files on the USB device.

Figure 4 USB File Sharing Application

1.5 LEDs (Lights)

This section describes the LEDs on the SBG.

The following figure shows the front and rear panels of the SBG.

SBG

Chapter 1 Introducing the SBG

SBG5500/3310 Series User’s Guide

17

Figure 5 SBG5500-A Front and Rear Panels

Figure 6 SBG5500-B Front and Rear Panels

None of the LEDs are on if the SBG is not receiving power. The location of the LEDs are highlighted in the

figures above. The following table describes the LED behavior of the SBG5500 Series.

Table 2 LED Descriptions

LED COLOR STATUS DESCRIPTION

POWER Green On The SBG is receiving power and ready for use.

Blinking The SBG is self-testing.

Red On The SBG detected an error while self-testing, or there is a device

malfunction.

Off The SBG is not receiving power.

INTERNET Green On The SBG has an IP connection but no traffic.

Your device has a WAN IP address (either static or assigned by a DHCP

server), PPP negotiation was successfully completed (if used) and the DSL

connection is up.

Blinking The SBG is sending or receiving IP traffic.

Red On The DSL port is connected to a DSL jack or the Ethernet WAN port is

connected to an Ethernet port but the SBG cannot access the Internet.

There is an Internet connection problem.

Off There is no Internet connection or the gateway is in bridged mode.

USB 1/2 Green On The SBG recognizes a USB connection.

Off The SBG does not detect a USB connection.

Chapter 1 Introducing the SBG

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Figure 7 SBG3310-A Front and Rear Panels

DSL Green/

Amber

On The ADSL/VDSL line is up.

Blinking The SBG is initializing the ADSL/VDSL line.

Off The ADSL/VDSL line is down.

SFP

(for SBG5500

only)

Green On The SBG has established an SFP connection.

Blinking The SBG is sending or receiving data to/from the SFP connection.

Off The SBG has not established an SFP connection.

VPN Green On The SBG VPN tunnel is up.

Off The SBG VPN tunnel is down.

ETHERNET

LAN 1-4 (On

Connector)

Green

(Left LED)

1GM

On The SBG has a successful Ethernet connection with a device on the Local

Area Network (LAN).

Blinking The SBG is sending or receiving data to/from the LAN.

Off The SBG does not have an Ethernet connection with the LAN.

Amber

(Right LED)

10-100M

On The SBG has a successful Ethernet connection with a device on the Local

Area Network (LAN).

Blinking The SBG is sending or receiving data to/from the LAN.

Off The SBG does not have an Ethernet connection with the LAN.

ETHERNET

WAN (On

Connector)

Green

(Left LED)

1GM

On The Gigabit Ethernet connection is working.

Blinking The SBG is sending or receiving data to/from the Gigabit Ethernet link.

Off There is no Gigabit Ethernet link.

Amber

(Right LED)

10-100M

On The Gigabit Ethernet connection is working.

Blinking The SBG is sending or receiving data to/from the Gigabit Ethernet link.

Off There is no Gigabit Ethernet link.

Table 2 LED Descriptions (continued)

LED COLOR STATUS DESCRIPTION

Chapter 1 Introducing the SBG

SBG5500/3310 Series User’s Guide

19

None of the LEDs are on if the SBG is not receiving power. The following table describes the LED

behaviors of the SBG3310 Series.

1.6 The RESET Button

If you forget your password or cannot access the web configurator, you will need to use the RESET

button at the back of the device to reload the factory-default configuration file. This means that you will

lose all configurations that you had previously and the password will be reset to “1234”.

1 Make sure the POWER LED is on (not blinking).

Table 3 LED Descriptions

LED COLOR STATUS DESCRIPTION

POWER Green On The SBG is receiving power and ready for use.

Blinking The SBG is self-testing.

Red On The SBG detected an error while self-testing, or there is a device

malfunction.

Off The SBG is not receiving power.

LAN Green On The SBG has a successful Ethernet connection with a device on the Local

Area Network (LAN).

Blinking The SBG is sending or receiving data to/from the LAN.

Off The SBG does not have an Ethernet connection with the LAN.

WAN Green On The VPN2S has a successful Ethernet connection on the WAN.

Blinking The VPN2S is sending or receiving data to/from the WAN.

Off There is no Ethernet connection on the WAN.

INTERNET Green On The SBG has an IP connection but no traffic.

Your device has a WAN IP address (either static or assigned by a DHCP

server), PPP negotiation was successfully completed (if used).

Red On The Ethernet WAN port is connected to an Ethernet port but the SBG cannot

access the Internet. There is an Internet connection problem.

Off There is no Internet connection or the gateway is in bridged mode.

MOBILE Green On The SBG recognizes a 3G/4G dongle connection in USB port 1/2.

Off The SBG does not detect a 3G/4G dongle connection in USB port 1/2.

USB Green On The SBG recognizes a USB connection in USB port 1/2.

Off The SBG does not detect a USB connection in USB port 1/2.

ETHERNET

LAN 1-4 (On

Connector)

Green

(Left LED)

1GM

On The SBG has a successful Ethernet connection with a device on the Local

Area Network (LAN).

Blinking The SBG is sending or receiving data to/from the LAN.

Off The SBG does not have an Ethernet connection with the LAN.

Amber

(Right LED)

10-100M

On The SBG has a successful Ethernet connection with a device on the Local

Area Network (LAN).

Blinking The SBG is sending or receiving data to/from the LAN.

Off The SBG does not have an Ethernet connection with the LAN.

Chapter 1 Introducing the SBG

SBG5500/3310 Series User’s Guide

20

2 To set the device back to the factory default settings, press the RESET button for five seconds or until the

POWER LED begins to blink and then release it. When the POWER LED begins to blink, the defaults have

been restored and the device restarts.

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ZyXEL SBG5500-B User manual

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