ZyXEL SBG5500-B User manual

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User’s Guide
SBG5500/3310 Series
SBG5500-A/SBG5500-B/SBG3310-A
Small Business Gateway
Copyright © 2018 Zyxel Communications Corporation
LAN IP Address http://192.168.1.1
User Name admin
Password 1234
Version 1.11 Edition 1, 03/2018
SBG5500/3310 Series User’s Guide
2
IMPORTANT!
READ CAREFULLY BEFORE USE.
KEEP THIS GUIDE FOR FUTURE REFERENCE.
This is a User’s Guide for a series of products. Not all products support all firmware features. Screenshots
and graphics in this book may differ slightly from your product due to differences in your product
firmware or your computer operating system. Every effort has been made to ensure that the information
in this manual is accurate.
Related Documentation
•Quick Start Guide
The Quick Start Guide shows how to connect the SBG and access the Web Configurator wizards. It
contains information on setting up your network and configuring for Internet access.
•More Information
Go to support.zyxel.com to find other information on the SBG.
SBG5500/3310 Series User’s Guide
3
Document Conventions
Warnings and Notes
These are how warnings and notes are shown in this guide.
Warnings tell you about things that could harm you or your device.
Note: Notes tell you other important information (for example, other things you may need to
configure or helpful tips) or recommendations.
Syntax Conventions
All models in this series may be referred to as the “SBG” in this guide.
Product labels, screen names, field labels and field choices are all in bold font.
A right angle bracket ( > ) within a screen name denotes a mouse click. For example, Configuration >
Log / Report > Log Settings means you first click Configuration in the navigation panel, then the Log
sub menu and finally the Log Settings tab to get to that screen.
Icons Used in Figures
Figures in this user guide may use the following generic icons. The SBG icon is not an exact
representation of your device.
SBG Generic Router Wireless Router / Access Point
Switch Firewall USB Storage Device
USB Dongle Cell Tower Printer
Server
SBG
Contents Overview
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Contents Overview
User’s Guide ......................................................................................................................................12
Introducing the SBG ............................................................................................................................. 13
The Web Configurator ......................................................................................................................... 21
Wizard .................................................................................................................................................... 28
Technical Reference ........................................................................................................................46
Dashboard ............................................................................................................................................ 47
WAN/Internet ........................................................................................................................................ 50
LAN ......................................................................................................................................................... 87
Routing ................................................................................................................................................. 110
Network Address Translation (NAT) ................................................................................................... 124
Firewall ................................................................................................................................................. 140
VPN ....................................................................................................................................................... 161
Bandwidth Management .................................................................................................................. 195
Network Management ...................................................................................................................... 213
Log / Report ....................................................................................................................................... 216
Service / License ................................................................................................................................. 227
Device Name ...................................................................................................................................... 229
Host Name List ..................................................................................................................................... 231
Date / Time .......................................................................................................................................... 233
User Account ...................................................................................................................................... 236
USB Storage ......................................................................................................................................... 239
Diagnostic ........................................................................................................................................... 243
Firmware Upgrade .............................................................................................................................. 250
Backup / Restore ................................................................................................................................ 254
Language ............................................................................................................................................ 256
Restart / Shutdown ............................................................................................................................. 257
Troubleshooting .................................................................................................................................. 258
Table of Contents
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Table of Contents
Document Conventions ......................................................................................................................3
Contents Overview .............................................................................................................................4
Table of Contents .................................................................................................................................5
Part I: User’s Guide.......................................................................................... 12
Chapter 1
Introducing the SBG...........................................................................................................................13
1.1 Overview ......................................................................................................................................... 13
1.2 Ways to Manage the SBG ............................................................................................................. 14
1.3 Good Habits for Managing the SBG ............................................................................................ 14
1.4 Applications for the SBG ................................................................................................................ 14
1.4.1 Internet Access ...................................................................................................................... 14
1.4.2 SBG’s USB Support ................................................................................................................. 16
1.5 LEDs (Lights) ..................................................................................................................................... 16
1.6 The RESET Button ............................................................................................................................. 19
Chapter 2
The Web Configurator........................................................................................................................21
2.1 Overview ......................................................................................................................................... 21
2.1.1 Accessing the Web Configurator ....................................................................................... 21
2.2 Web Configurator Layout .............................................................................................................. 23
2.2.1 Title Bar ................................................................................................................................... 23
2.2.2 Navigation Panel .................................................................................................................. 24
2.2.3 Main Window ......................................................................................................................... 26
Chapter 3
Wizard .................................................................................................................................................28
3.1 Overview ......................................................................................................................................... 28
3.2 Wizard Basic Setup ......................................................................................................................... 29
3.3 Wizard IPsec VPN Setup ................................................................................................................. 34
3.3.1 VPN Express Settings ............................................................................................................. 35
3.3.2 VPN Advanced Settings ....................................................................................................... 37
3.4 Wizard IPv6 Setup ........................................................................................................................... 42
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Part II: Technical Reference........................................................................... 46
Chapter 4
Dashboard..........................................................................................................................................47
4.1 Overview ......................................................................................................................................... 47
4.2 The Dashboard Screen .................................................................................................................. 47
Chapter 5
WAN/Internet......................................................................................................................................50
5.1 Overview ......................................................................................................................................... 50
5.1.1 What You Can Do in this Chapter ....................................................................................... 51
5.1.2 What You Need to Know ..................................................................................................... 51
5.1.3 Before You Begin ................................................................................................................... 54
5.2 The WAN Status Screen .................................................................................................................. 54
5.2.1 The xDSL Statistics Screen ..................................................................................................... 55
5.2.2 The SFP Status Screen ........................................................................................................... 57
5.3 The WAN Setup Screen .................................................................................................................. 58
5.3.1 Add/Edit Internet Connection .............................................................................................59
5.4 The Mobile Screen .......................................................................................................................... 70
5.5 The Port Setting Screen .................................................................................................................. 74
5.6 The Multi-WAN Screen .................................................................................................................... 75
5.6.1 Edit Multi-WAN ....................................................................................................................... 76
5.6.2 How to Configure Multi-WAN for Load Balancing and Failover ...................................... 77
5.7 The Dynamic DNS screen .............................................................................................................. 78
5.7.1 Edit Dynamic DNS ................................................................................................................. 79
5.8 The xDSL Advanced screen .......................................................................................................... 81
5.9 Technical Reference ...................................................................................................................... 83
Chapter 6
LAN ......................................................................................................................................................87
6.1 Overview ......................................................................................................................................... 87
6.1.1 What You Can Do in this Chapter ....................................................................................... 87
6.1.2 What You Need To Know ..................................................................................................... 88
6.1.3 Before You Begin ................................................................................................................... 89
6.2 The LAN Status Screen ................................................................................................................... 89
6.3 The LAN Setup Screen .................................................................................................................... 90
6.3.1 Edit LAN Setup ....................................................................................................................... 91
6.3.2 Edit LAN Setup IPv6 ............................................................................................................... 93
6.4 The Static DHCP Screen ................................................................................................................. 96
6.4.1 Edit Static DHCP .................................................................................................................... 96
6.5 The Additional Subnet Screen ....................................................................................................... 98
6.6 The Wake on LAN Screen .............................................................................................................. 98
6.6.1 Wake On LAN: Add/Edit ....................................................................................................... 99
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6.7 The VLAN / Interface Group Screen ..........................................................................................100
6.7.1 VLAN / Interface Group: Add/Edit .................................................................................... 101
6.8 The DNS Entry Screen ................................................................................................................... 105
6.9 The DNS Forwarder Screen .......................................................................................................... 105
6.9.1 DNS Forwarder: Add/Edit ................................................................................................... 106
6.10 Technical Reference .................................................................................................................. 107
6.10.1 LANs, WANs and the SBG ................................................................................................. 107
6.10.2 DHCP Setup ....................................................................................................................... 107
6.10.3 DNS Server Addresses ....................................................................................................... 108
6.10.4 LAN TCP/IP ......................................................................................................................... 108
Chapter 7
Routing ..............................................................................................................................................110
7.1 Overview ....................................................................................................................................... 110
7.1.1 What You Can Do in this Chapter ..................................................................................... 110
7.2 The Routing Status Screen ........................................................................................................... 111
7.3 The Policy Route Screen .............................................................................................................. 117
7.3.1 Add/Edit Policy Route ........................................................................................................ 118
7.4 The Static Route Screen ............................................................................................................... 120
7.4.1 Add/Edit Static Route ......................................................................................................... 121
7.5 The RIP Screen ............................................................................................................................... 122
Chapter 8
Network Address Translation (NAT)................................................................................................124
8.1 Overview ....................................................................................................................................... 124
8.1.1 What You Can Do in this Chapter ..................................................................................... 124
8.1.2 What You Need To Know ................................................................................................... 124
8.2 The Port Forwarding Screen ........................................................................................................ 125
8.2.1 Add/Edit Port Forwarding ................................................................................................... 127
8.3 The Port Triggering Screen ........................................................................................................... 128
8.3.1 Add/Edit Port Triggering Rule ............................................................................................. 130
8.4 The Address Mapping Screen ..................................................................................................... 131
8.4.1 Add/Edit Address Mapping Rule ....................................................................................... 132
8.5 The Default Server Screen ........................................................................................................... 133
8.5.1 Edit Default Server ............................................................................................................... 134
8.6 The ALG Screen ............................................................................................................................ 135
8.7 Technical Reference .................................................................................................................... 136
8.7.1 NAT Definitions ..................................................................................................................... 136
8.7.2 What NAT Does ................................................................................................................... 136
8.7.3 How NAT Works .................................................................................................................... 137
8.7.4 NAT Application .................................................................................................................. 137
Chapter 9
Firewall ..............................................................................................................................................140
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9.1 Overview ....................................................................................................................................... 140
9.1.1 What You Can Do in this Chapter ..................................................................................... 140
9.1.2 What You Need to Know ................................................................................................... 141
9.2 The Firewall Overview Screen ..................................................................................................... 142
9.3 The DoS Screen ............................................................................................................................. 142
9.4 The Firewall Rules Screen ............................................................................................................. 143
9.4.1 Add/Edit a Firewall Rule ..................................................................................................... 144
9.5 The Device Service Screen .......................................................................................................... 146
9.5.1 Edit a Device Service .......................................................................................................... 148
9.5.2 Add/Edit a Trust Domain .................................................................................................... 148
9.6 The Zone Control Screen ............................................................................................................. 149
9.7 The Scheduler Rule Screen .......................................................................................................... 150
9.7.1 Add/Edit a Scheduler Rule ................................................................................................. 151
9.8 The Service Screen ....................................................................................................................... 151
9.8.1 Add/Edit a Service .............................................................................................................. 152
9.9 The MAC Filter Screen .................................................................................................................. 153
9.9.1 MAC Filter: Add/Edit ........................................................................................................... 154
9.10 The Certificate Screen ............................................................................................................... 155
9.11 The AAA Server ........................................................................................................................... 156
9.11.1 Add/Edit an LDAP Server .................................................................................................157
9.11.2 Add/Edit an RADIUS Server .............................................................................................. 159
Chapter 10
VPN....................................................................................................................................................161
10.1 Overview ..................................................................................................................................... 161
10.2 What You Can Do in this Chapter ............................................................................................ 161
10.3 What You Need to Know ........................................................................................................... 161
10.4 The VPN Status Screen ............................................................................................................... 164
10.5 The IPsec VPN Screen ................................................................................................................ 165
10.5.1 Add/Edit a VPN Gateway ................................................................................................ 167
10.5.2 Add/Edit a VPN Connection ........................................................................................... 172
10.5.3 The Default_L2TP_VPN_GW IPsec VPN Rule ................................................................... 175
10.5.4 PPTP VPN Troubleshooting Tips ........................................................................................ 176
10.6 The PPTP VPN Screen ................................................................................................................. 177
10.6.1 PPTP VPN Troubleshooting Tips ........................................................................................ 179
10.7 The L2TP VPN Screen .................................................................................................................. 180
10.7.1 L2TP Setup - Server ............................................................................................................ 180
10.7.2 L2TP Setup - Client ............................................................................................................. 182
10.7.3 L2TP VPN Troubleshooting Tips ......................................................................................... 183
10.8 The L2TP Client Status Screen .................................................................................................... 186
10.9 Technical Reference .................................................................................................................. 187
10.9.1 IPsec Architecture ............................................................................................................. 187
10.9.2 Encapsulation .................................................................................................................... 188
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10.9.3 IKE Phases .......................................................................................................................... 189
10.9.4 Negotiation Mode ............................................................................................................ 190
10.9.5 IPsec and NAT ................................................................................................................... 191
10.9.6 VPN, NAT, and NAT Traversal ........................................................................................... 191
10.9.7 ID Type and Content ........................................................................................................ 192
10.9.8 Pre-Shared Key .................................................................................................................. 193
10.9.9 Diffie-Hellman (DH) Key Groups ...................................................................................... 193
Chapter 11
Bandwidth Management ................................................................................................................195
11.1 Overview ..................................................................................................................................... 195
11.1.1 What You Can Do in this Chapter ................................................................................... 195
11.1.2 What You Need to Know ................................................................................................. 195
11.2 The General Screen ................................................................................................................... 197
11.3 The Queue Setup Screen ........................................................................................................... 198
11.3.1 Adding a QoS Queue ....................................................................................................... 200
11.4 The Classification Setup Screen ................................................................................................ 201
11.4.1 Add/Edit a QoS Class ....................................................................................................... 202
11.5 The Policer Setup Screen ........................................................................................................... 205
11.5.1 Add/Edit a QoS Policer .................................................................................................... 206
11.6 The Shaper Setup Screen .......................................................................................................... 207
11.6.1 Add/Edit a QoS Shaper .................................................................................................... 208
11.7 Technical Reference .................................................................................................................. 209
Chapter 12
Network Management ....................................................................................................................213
12.1 Overview ..................................................................................................................................... 213
12.1.1 What You Can Do in This Chapter .................................................................................. 213
12.2 The SNMP Screen ........................................................................................................................ 213
Chapter 13
Log / Report .....................................................................................................................................216
13.1 Overview ..................................................................................................................................... 216
13.1.1 What You Can Do in this Chapter ................................................................................... 216
13.1.2 What You Need To Know ................................................................................................. 216
13.2 The Log Viewer Screen .............................................................................................................. 217
13.3 Log Settings ................................................................................................................................. 218
13.3.1 Edit Log on USB Settings .................................................................................................... 219
13.3.2 Edit System and Email ....................................................................................................... 221
13.3.3 Edit Remote Server Log Settings ...................................................................................... 223
Chapter 14
Service / License..............................................................................................................................227
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14.1 Overview ..................................................................................................................................... 227
14.2 The License Screen ..................................................................................................................... 227
Chapter 15
Device Name ...................................................................................................................................229
15.1 Overview ..................................................................................................................................... 229
15.2 The Device Name Screen ......................................................................................................... 229
Chapter 16
Host Name List..................................................................................................................................231
16.1 Overview ..................................................................................................................................... 231
16.2 The Host Name List Screen ........................................................................................................ 231
16.2.1 Add Host Name ................................................................................................................. 231
Chapter 17
Date / Time .......................................................................................................................................233
17.1 Overview ..................................................................................................................................... 233
17.2 The Date / Time Screen ............................................................................................................. 233
Chapter 18
User Account....................................................................................................................................236
18.1 Overview ..................................................................................................................................... 236
18.2 What You Can Do in this Chapter ............................................................................................ 236
18.3 The User Account Screen .......................................................................................................... 236
18.3.1 Add/Edit a Users Account ................................................................................................237
Chapter 19
USB Storage ......................................................................................................................................239
19.1 Overview ..................................................................................................................................... 239
19.1.1 What You Need To Know ................................................................................................. 239
19.1.2 Before You Begin ............................................................................................................... 240
19.2 The USB Storage Screen ............................................................................................................. 240
19.2.1 Add a USB Share ............................................................................................................... 242
Chapter 20
Diagnostic.........................................................................................................................................243
20.1 Overview ..................................................................................................................................... 243
20.1.1 What You Can Do in this Chapter ................................................................................... 243
20.1.2 What You Need to Know ................................................................................................. 243
20.2 The Network Tools Screen .......................................................................................................... 244
20.3 The 802.1ag Screen .................................................................................................................... 244
20.4 The OAM Ping Screen ................................................................................................................ 245
20.5 The Packet Capture Screen ...................................................................................................... 247
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Chapter 21
Firmware Upgrade ...........................................................................................................................250
21.1 Overview ..................................................................................................................................... 250
21.2 The Firmware Screen .................................................................................................................. 250
21.3 The Mobile Profile Screen .......................................................................................................... 252
Chapter 22
Backup / Restore .............................................................................................................................254
22.1 Overview ..................................................................................................................................... 254
22.2 The Backup / Restore Screen .................................................................................................... 254
Chapter 23
Language .........................................................................................................................................256
23.1 Overview ..................................................................................................................................... 256
23.2 The Language Screen ................................................................................................................ 256
Chapter 24
Restart / Shutdown...........................................................................................................................257
24.1 Overview ..................................................................................................................................... 257
24.2 The Restart / Shutdown Screen ................................................................................................. 257
Chapter 25
Troubleshooting................................................................................................................................258
25.1 Power, Hardware Connections, and LEDs ............................................................................... 258
25.2 SBG Access and Login ............................................................................................................... 259
25.3 Internet Access ........................................................................................................................... 260
25.4 USB Device Connection ............................................................................................................ 261
Appendix A Customer Support ..................................................................................................... 263
Appendix B Legal Information....................................................................................................... 269
Index .................................................................................................................................................274
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PART I
User’s Guide
SBG5500/3310 Series User’s Guide
13
CHAPTER 1
Introducing the SBG
1.1 Overview
This chapter introduces the main features and applications of the SBG. The SBG5500/3310 Series consists
of the following models:
SBG5500-A
SBG5500-B
SBG3310-A
The SBG is a VDSL router and Gigabit Ethernet (GbE) gateway. It has one DSL port and Gigabit Ethernet
for super-fast Internet access over telephone lines. The SBG5500-A and SBG3310-A are Annex A and can
use the DSL port over POTS (Plain Old Telephone Service) with an R-J11 connection, while the SBG5500-B
and SBG3310-B are Annex B and use DSL port over ISDN (Internet Service Digital Network) with an RJ45
connection. The DSL port is backward compatible with ADSL, ADSL2 and ADSL2+ in case VDSL is not
available.
The SBG5500-A and SBG5500-B feature a Gigabit Ethernet (GbE) WAN with Small Form Factor Pluggable
(SFP) interface. SFP is also known as Fiber Optics interface. The GbE WAN with SFP has a dual-personality
combo design (GbE + Fiber) which enables increased bandwidth and extended coverage.
SBG Series Features
Firewall with Secure Network Management
Secure Access via VPN (IPsec, PPTP, L2TP)
Supports both Packet Transfer Mode (PTM) and Asynchronous Transfer Mode (ATM).
The following table describes the port features of the SBG by model.
Only use firmware for your SBG’s specific model. Refer to the label on
the bottom of your SBG.
Use the USB port for file sharing or using a 3G/4G dongle for cellular WAN (Internet) backup connections.
Table 1 Models and Port Features
PORT FEATURES SBG3310-A SBG5500-A SBG5500-B
10/100/1000 Mbps Ethernet ports 3 - LAN ports
1 - LAN/WAN port
•1 - WAN port
4 - LAN ports
•1 - LAN/WAN port
•1 - WAN port
•4 - LAN ports
•1 - LAN/WAN port
1 - WAN port
USB ports 2 - USB 2.0 ports 1 - USB 3.0 port 1 - USB 3.0 port
DSL ports 1 - RJ-11 port 1 - RJ-11 port 1 - RJ-45 port
Console port - 1 port 1 port
Chapter 1 Introducing the SBG
SBG5500/3310 Series User’s Guide
14
1.2 Ways to Manage the SBG
Use any of the following methods to manage the SBG.
Web Configurator. This is recommended for everyday management of the SBG using a (supported)
web browser.
TR-069. SBG uses an auto-configuration server used to remotely configure your device via TR-069.
1.3 Good Habits for Managing the SBG
Do the following things regularly to make the SBG more secure and to manage the SBG more
effectively.
Change the password. Use a password that’s not easy to guess and that consists of different types of
characters, such as numbers and letters. The password must have 6-64 printable characters [0-9][a-z]
[A-Z][!@#$%*].
Write down the password and put it in a safe place.
Back up the configuration (and make sure you know how to restore it). Restoring an earlier working
configuration may be useful if the device becomes unstable or even crashes. If you forget your
password, you will have to reset the SBG to its factory default settings. If you backed up an earlier
configuration file, you would not have to totally re-configure the SBG. You could simply restore your
last configuration.
1.4 Applications for the SBG
Here are some example uses for which the SBG is well suited.
1.4.1 Internet Access
As a small business gateway your SBG has multiple WAN interfaces, including, 3G/4G, DSL, fiber and
Gigabit Ethernet to share the network traffic load. You can configure multiple WAN load balance and
failover rules to distribute traffic amongst the different interfaces.
If you have DSL Internet service, connect the DSL port to the DSL or modem jack on a splitter or your
telephone jack. You can also have multiple WAN services over one ADSL or VDSL. The SBG cannot work
in ADSL and VDSL mode at the same time.
If you prefer not to use a DSL line or you already have a broadband modem/router in your network, use
the Ethernet WAN or SFP port. The SFP and GbE ports work as a Combo port, which means there are two
physical ports in the SBG, but they share a same port number and GbE works as a backup for the SFP
port if both are connected. You can also use a 3G/4G dongle for cellular backup WAN (Internet)
connections.
Note: If you connect all WAN ports the priority order will be DSL, Combo (for SBG5500),
Ethernet WAN port (for SBG3310), and USB port.
Chapter 1 Introducing the SBG
SBG5500/3310 Series User’s Guide
15
Note: The ADSL and VDSL lines share the same WAN (layer-2) interfaces that you configure in
the SBG. Refer to Section 5.3 on page 58 for the Configuration > WAN / Internet > WAN
Setup screen.
Computers can connect to the SBG’s LAN ports.
Figure 1 SBG’s Internet Access Application: ADSL/VDSL
Figure 2 SBG’s Internet Access Application: ADSL
Figure 3 SBG5500’s Internet Access Application: 3G/4G WAN Backup
SBG
SBG
SBG
Chapter 1 Introducing the SBG
SBG5500/3310 Series User’s Guide
16
You can also configure IP filtering on the SBG for secure Internet access. When the IP filter is on, all
incoming traffic from the Internet to your network is blocked by default unless it is initiated from your
network. This means that probes from the outside to your network are not allowed, but you can safely
browse the Internet and download files.
1.4.2 SBG’s USB Support
Use the USB port for file sharing or insert a 3G/4G dongle for cellular backup WAN (Internet) connections.
File Sharing
Use the USB port (built-in USB 2.0) to share files on USB memory sticks or USB hard drives (B). Use FTP to
access the files on the USB device.
Figure 4 USB File Sharing Application
1.5 LEDs (Lights)
This section describes the LEDs on the SBG.
The following figure shows the front and rear panels of the SBG.
SBG
Chapter 1 Introducing the SBG
SBG5500/3310 Series User’s Guide
17
Figure 5 SBG5500-A Front and Rear Panels
Figure 6 SBG5500-B Front and Rear Panels
None of the LEDs are on if the SBG is not receiving power. The location of the LEDs are highlighted in the
figures above. The following table describes the LED behavior of the SBG5500 Series.
Table 2 LED Descriptions
LED COLOR STATUS DESCRIPTION
POWER Green On The SBG is receiving power and ready for use.
Blinking The SBG is self-testing.
Red On The SBG detected an error while self-testing, or there is a device
malfunction.
Off The SBG is not receiving power.
INTERNET Green On The SBG has an IP connection but no traffic.
Your device has a WAN IP address (either static or assigned by a DHCP
server), PPP negotiation was successfully completed (if used) and the DSL
connection is up.
Blinking The SBG is sending or receiving IP traffic.
Red On The DSL port is connected to a DSL jack or the Ethernet WAN port is
connected to an Ethernet port but the SBG cannot access the Internet.
There is an Internet connection problem.
Off There is no Internet connection or the gateway is in bridged mode.
USB 1/2 Green On The SBG recognizes a USB connection.
Off The SBG does not detect a USB connection.
Chapter 1 Introducing the SBG
SBG5500/3310 Series User’s Guide
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Figure 7 SBG3310-A Front and Rear Panels
DSL Green/
Amber
On The ADSL/VDSL line is up.
Blinking The SBG is initializing the ADSL/VDSL line.
Off The ADSL/VDSL line is down.
SFP
(for SBG5500
only)
Green On The SBG has established an SFP connection.
Blinking The SBG is sending or receiving data to/from the SFP connection.
Off The SBG has not established an SFP connection.
VPN Green On The SBG VPN tunnel is up.
Off The SBG VPN tunnel is down.
ETHERNET
LAN 1-4 (On
Connector)
Green
(Left LED)
1GM
On The SBG has a successful Ethernet connection with a device on the Local
Area Network (LAN).
Blinking The SBG is sending or receiving data to/from the LAN.
Off The SBG does not have an Ethernet connection with the LAN.
Amber
(Right LED)
10-100M
On The SBG has a successful Ethernet connection with a device on the Local
Area Network (LAN).
Blinking The SBG is sending or receiving data to/from the LAN.
Off The SBG does not have an Ethernet connection with the LAN.
ETHERNET
WAN (On
Connector)
Green
(Left LED)
1GM
On The Gigabit Ethernet connection is working.
Blinking The SBG is sending or receiving data to/from the Gigabit Ethernet link.
Off There is no Gigabit Ethernet link.
Amber
(Right LED)
10-100M
On The Gigabit Ethernet connection is working.
Blinking The SBG is sending or receiving data to/from the Gigabit Ethernet link.
Off There is no Gigabit Ethernet link.
Table 2 LED Descriptions (continued)
LED COLOR STATUS DESCRIPTION
Chapter 1 Introducing the SBG
SBG5500/3310 Series User’s Guide
19
None of the LEDs are on if the SBG is not receiving power. The following table describes the LED
behaviors of the SBG3310 Series.
1.6 The RESET Button
If you forget your password or cannot access the web configurator, you will need to use the RESET
button at the back of the device to reload the factory-default configuration file. This means that you will
lose all configurations that you had previously and the password will be reset to “1234”.
1 Make sure the POWER LED is on (not blinking).
Table 3 LED Descriptions
LED COLOR STATUS DESCRIPTION
POWER Green On The SBG is receiving power and ready for use.
Blinking The SBG is self-testing.
Red On The SBG detected an error while self-testing, or there is a device
malfunction.
Off The SBG is not receiving power.
LAN Green On The SBG has a successful Ethernet connection with a device on the Local
Area Network (LAN).
Blinking The SBG is sending or receiving data to/from the LAN.
Off The SBG does not have an Ethernet connection with the LAN.
WAN Green On The VPN2S has a successful Ethernet connection on the WAN.
Blinking The VPN2S is sending or receiving data to/from the WAN.
Off There is no Ethernet connection on the WAN.
INTERNET Green On The SBG has an IP connection but no traffic.
Your device has a WAN IP address (either static or assigned by a DHCP
server), PPP negotiation was successfully completed (if used).
Red On The Ethernet WAN port is connected to an Ethernet port but the SBG cannot
access the Internet. There is an Internet connection problem.
Off There is no Internet connection or the gateway is in bridged mode.
MOBILE Green On The SBG recognizes a 3G/4G dongle connection in USB port 1/2.
Off The SBG does not detect a 3G/4G dongle connection in USB port 1/2.
USB Green On The SBG recognizes a USB connection in USB port 1/2.
Off The SBG does not detect a USB connection in USB port 1/2.
ETHERNET
LAN 1-4 (On
Connector)
Green
(Left LED)
1GM
On The SBG has a successful Ethernet connection with a device on the Local
Area Network (LAN).
Blinking The SBG is sending or receiving data to/from the LAN.
Off The SBG does not have an Ethernet connection with the LAN.
Amber
(Right LED)
10-100M
On The SBG has a successful Ethernet connection with a device on the Local
Area Network (LAN).
Blinking The SBG is sending or receiving data to/from the LAN.
Off The SBG does not have an Ethernet connection with the LAN.
Chapter 1 Introducing the SBG
SBG5500/3310 Series User’s Guide
20
2 To set the device back to the factory default settings, press the RESET button for five seconds or until the
POWER LED begins to blink and then release it. When the POWER LED begins to blink, the defaults have
been restored and the device restarts.
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ZyXEL SBG5500-B User manual

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