Novell GroupWise Mobile Server 2 User guide

Type
User guide
Published July 2007
Nokia Intellisync Mobile Suite
Administrators Guide
Version 8.0
2 Nokia Intellisync Mobile Suite Administrator’s Guide
COPYRIGHT
©2007 Nokia. All rights reserved.
Rights reserved under the copyright laws of the United States.
RESTRICTED RIGHTS LEGEND
Use, duplication, or disclosure by the United States Government is subject to restrictions as set forth in subparagraph
(c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227-7013.
Notwithstanding any other license agreement that may pertain to, or accompany the delivery of, this computer software,
the rights of the United States Government regarding its use, reproduction, and disclosure are as set forth in the
Commercial Computer Software-Restricted Rights clause at FAR 52.227-19.
IMPORTANT NOTE TO USERS
This software and hardware is provided by Nokia Inc. as is and any express or implied warranties, including, but not
limited to, implied warranties of merchantability and fitness for a particular purpose are disclaimed. In no event shall
Nokia, or its affiliates, subsidiaries or suppliers be liable for any direct, indirect, incidental, special, exemplary, or
consequential damages (including, but not limited to, procurement of substitute goods or services; loss of use, data, or
profits; or business interruption) however caused and on any theory of liability, whether in contract, strict liability, or tort
(including negligence or otherwise) arising in any way out of the use of this software, even if advised of the possibility of
such damage.
Nokia reserves the right to make changes without further notice to any products herein.
TRADEMARKS
Nokia is a registered trademark of Nokia Corporation. Synchrologic, Mobile Suite, RealSync, and Intellisync are
trademarks of Nokia. Other products mentioned in this document are trademarks or registered trademarks of their
respective holders.
060101
Nokia Intellisync Mobile Suite Administrator’s Guide 3
Nokia Contact Information
Corporate Headquarters
Regional Contact Information
Nokia Customer Support
Web Site http://www.nokia.com
Telephone 1-888-477-4566 or
1-650-625-2000
Fax 1-650-691-2170
Mail
Address
Nokia Inc.
313 Fairchild Drive
Mountain View, California
94043-2215 USA
Americas Nokia Inc.
313 Fairchild Drive
Mountain View, CA 94043-2215
USA
Tel: 1-877-997-9199
Outside USA and Canada: +1 512-437-7089
Europe,
Middle East,
and Africa
Nokia House, Summit Avenue
Southwood, Farnborough
Hampshire GU14 ONG UK
Tel: UK: +44 161 601 8908
Tel: France: +33 170 708 166
Asia-Pacific 438B Alexandra Road
#07-00 Alexandra Technopark
Singapore 119968
Tel: +65 6588 3364
Web Site: https://support.nokia.com/
Americas Europe
Voice: 1-888-361-5030 or
1-613-271-6721
Voice: +44 (0) 125-286-8900
Fax: 1-613-271-8782 Fax: +44 (0) 125-286-5666
Asia-Pacific
Voice: +65-67232999
Fax: +65-67232897
050602
4 Nokia Intellisync Mobile Suite Administrator’s Guide
Nokia Intellisync Mobile Suite Administrator’s Guide 5
Contents
About this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
In This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Conventions This Guide Uses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Command-Line Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Text Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessing Server Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Server Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Server Online Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessing Client Documentation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Client Installation and Setup Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Client Online Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
1 Introducing Nokia Intellisync Mobile Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Nokia Intellisync Mobile Suite Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Nokia Intellisync Mobile Suite Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Nokia Intellisync Mobile Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Nokia Intellisync Mobile Suite Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Nokia Intellisync Mobile Suite Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Wireless Email. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Application Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
File Sync . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Microsoft Management Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Server Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
2 Using the Admin Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Operating Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the Action Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Adding Other MMC-compatible Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Actions and Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Viewing the About Window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Viewing Your License Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
6 Nokia Intellisync Mobile Suite Administrator’s Guide
Nokia Intellisync Mobile Suite Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
General Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Directories Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Server Name Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Authentication Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Secure Administration Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Server Key Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Secure Gateway Tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Domino Push Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Device Management/File Sync Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Management Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Nokia Intellisync Mobile Suite Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
WebAdmin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Accessing WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Configuring WebAdmin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Publications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Administrators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Tenants . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
3 Using Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Working with Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Adding a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Adding Users Through Auto Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Adding Users Through the Admin Console. . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Importing and Synchronizing Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Importing Users from a Text File. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Importing Windows NT or Windows 2000 Users. . . . . . . . . . . . . . . . . . . . . . . . 61
Importing Active Directory/LDAP Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Subscribing Users to Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Assigning/Editing User Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Managing User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Working with Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Creating a Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Importing and Synchronizing Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Windows NT or Windows 2000 Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Active Directory/LDAP Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Nokia Intellisync Mobile Suite Administrator’s Guide 7
Adding or Removing Users from a Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Assigning/Editing Group Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Deleting a Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Managing Group Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Servers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Log Levels. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Changing Log Defaults and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Available Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Log Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Available Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Mobile Gateway History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Device Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Device Last Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
License. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Device Mgmt/File Sync. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Admin Alerts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Accessing a Device Remotely . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
4 Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Managing Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Default Profile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Adding a New Profile Based on an Existing Profile . . . . . . . . . . . . . . . . . . . . . . 78
General Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring Client Install/Deployment Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Configuring ReadySync Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Configuring Security/Encryption Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Configuring User Credentials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Configuring Power-on Password Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Configuring Web/WAP Security Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Wireless Email Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Configuring Wireless Email User Size Limits. . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Configuring Microsoft Exchange Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Configuring Microsoft Exchange User Settings . . . . . . . . . . . . . . . . . . . . . . . . . 99
Configuring Lotus Domino Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Configuring Domino User Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configuring Domino Polling Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Configuring IMAP Server Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Configuring LDAP GAL Lookup Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configuring Novell GroupWise Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
8 Nokia Intellisync Mobile Suite Administrator’s Guide
Creating a Trusted Application With GroupWise. . . . . . . . . . . . . . . . . . . . . . . 112
Configuring Novell GroupWise User Settings. . . . . . . . . . . . . . . . . . . . . . . . . 113
Configuring Push Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Configuring Filter Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Sync and SyncXpress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Configuring Inbox and Outbox Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Configuring Sent Items Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Configuring Drafts Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Configuring PIM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Device Management Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Configuring Connection Configuration Settings. . . . . . . . . . . . . . . . . . . . . . . . . 124
Configuring Configuration Policy Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Restricting Hardware Elements on a User’s Device . . . . . . . . . . . . . . . . . . . . . . . 131
Working with Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Creating Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Using Properties to Change Profile Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Applying Profiles to Users and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Prioritizing Profile Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Deleting Profile Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
5 Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Domain, Domino, GroupWise, or LDAP Authentication. . . . . . . . . . . . . . . . . . . 136
Intellisync Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
User Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Access to Specific Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Email and PIM Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Publish-and-subscribe Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Enterprise Application Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Automated Discovery for New Users and New Devices . . . . . . . . . . . . . . . . . . 138
Encrypting Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
New Session Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Encrypting All Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Encrypting User Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Encrypting Staged Files. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Managing User Credentials on the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Storing User Credentials on the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Encrypting User Credentials on the Device. . . . . . . . . . . . . . . . . . . . . . . . . . . 139
On-device Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Managing Passwords. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Requiring a Device Power-on Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Requiring a Password to Synchronize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Device Inactivity Time-out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Nokia Intellisync Mobile Suite Administrator’s Guide 9
Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Power-On Password Attempts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
User Name and Password Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Device Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
6 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Recommended Secure Gateway Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Simplicity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Performance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
7 Authenticating Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
User Authentication Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Exchange Users: Windows NT Domain Authentication . . . . . . . . . . . . . . . . . . . 147
Lotus Domino Users: Domino Authentication . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Novell GroupWise Users: GroupWise Authentication. . . . . . . . . . . . . . . . . . . . . 148
Intellisync Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
LDAP Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Setting Default Authentication for New Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Selecting Authentication Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Creating an AD/LDAP Information Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Creating a Domino Authentication Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Creating a GroupWise Authentication Source. . . . . . . . . . . . . . . . . . . . . . . . . . . 154
8 Granting Access to the Mail Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Microsoft Exchange: Granting Access to the Mail Server . . . . . . . . . . . . . . . . . . . 156
Accessing Exchange Using a Windows NT Domain Account. . . . . . . . . . . . . . . 157
Accessing Exchange Using a Courier Account. . . . . . . . . . . . . . . . . . . . . . . . . . 157
Lotus Domino: Granting Access to the Mail Server . . . . . . . . . . . . . . . . . . . . . . . . 157
Authenticating Using the Lotus Notes User ID File. . . . . . . . . . . . . . . . . . . . . . . 158
Authenticating Using a Courier Account ID File . . . . . . . . . . . . . . . . . . . . . . . . . 159
Novell GroupWise: Granting Access to the Mail Server. . . . . . . . . . . . . . . . . . . . . 159
Authenticating Using a GroupWise User Account. . . . . . . . . . . . . . . . . . . . . . . . 160
Authenticating Using a Courier Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Authentication and Access Strategies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
9 Maintaining Nokia Intellisync Mobile Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Backup and Restore Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Backup Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Stop Intellisync Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
10 Nokia Intellisync Mobile Suite Administrator’s Guide
Back Up the Database. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Back up the File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Restart Intellisync Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Restore Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Stop Intellisync Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Restore the Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Restore the File System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Run SystemRestored.vbs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Restart Intellisync Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
In This Guide
Nokia Intellisync Mobile Suite Administrator’s Guide 11
About this Guide
In This Guide
This guide is organized into the following chapters and appendixes:
Chapter 1, “Introducing Nokia Intellisync Mobile Suite,” introduces you to Nokia
Intellisync Mobile Suite and provides information for using Nokia Intellisync Mobile Suite
effectively.
Chapter 2, “Using the Admin Console,” covers information for setting up and using the
Nokia Intellisync Mobile Suite control.
Chapter 3, “Using Management Tools,” covers the Management control and its functions.
Chapter 4, “Profile Settings,” contains the information you need to effectively use Profile
Settings in the Nokia Intellisync Mobile Suite control.
Chapter 5, “Security,” provides an overview of Intellisync’s security capabilities and how
you can use these strategies with your corporate security plan.
Chapter 6, “Network Configuration,” contains information to configure your network for
secure synchronization traffic.
Chapter 7, “Authenticating Users,” provides an overview of setting up authentication so user
can connect to the Nokia Intellisync Mobile Suite server.
Chapter 8, “Granting Access to the Mail Server,” provides steps to grant user access to the
mail server.
Chapter 9, “Maintaining Nokia Intellisync Mobile Suite,” covers information on backing up
your system.
Appendix A, “Client APIs,” includes a comprehensive set of application program interfaces
(APIs) for the Nokia Intellisync Mobile Suite Client.
Additional information provided in this section is as follows:
Conventions This Guide Uses
Terminology
Related Documentation
1
12 Nokia Intellisync Mobile Suite Administrator’s Guide
Conventions This Guide Uses
The following sections describe the conventions this guide uses, including notices, text
conventions, and command-line conventions.
Notices
Warning
Warnings advise the user that bodily injury might occur because of a physical hazard.
Caution
Cautions indicate potential equipment damage, equipment malfunction, loss of
performance, loss of data, or interruption of service.
Note
Notes provide information of special interest or recommendations.
Command-Line Conventions
You might encounter one or more of the following elements on a command-line path.
Table 1 Command-Line Conventions
Convention Description
command This required element is usually the product name or other short
word that invokes the product or calls the compiler or preprocessor
script for a compiled Nokia product. It might appear alone or
precede one or more options. You must spell a command exactly
as shown and use lowercase letters.
Italics Indicates a variable in a command that you must supply. For
example:
delete interface if_name
Supply an interface name in place of the variable. For example:
delete interface nic1
angle brackets < > Indicates arguments for which you must supply a value:
retry-limit <1–100>
Supply a value. For example:
retry-limit 60
Conventions This Guide Uses
Nokia Intellisync Mobile Suite Administrator’s Guide 13
Square brackets [ ] Indicates optional arguments.
delete [slot slot_num]
For example:
delete slot 3
Vertical bars, also called a
pipe
(|)
Separates alternative, mutually exclusive elements.
framing <sonet | sdh>
To complete the command, supply the value. For example:
framing sonet
or
framing sdh
-flag A flag is usually an abbreviation for a function, menu, or option
name, or for a compiler or preprocessor argument. You must enter
a flag exactly as shown, including the preceding hyphen.
.ext A filename extension, such as .ext, might follow a variable that
represents a filename. Type this extension exactly as shown,
immediately after the name of the file. The extension might be
optional in certain products.
( . , ; + * - / ) Punctuation and mathematical notations are literal symbols that
you must enter exactly as shown.
' ' Single quotation marks are literal symbols that you must enter as
shown.
Table 1 Command-Line Conventions (continued)
Convention Description
1
14 Nokia Intellisync Mobile Suite Administrator’s Guide
Text Conventions
Table 2 describes the text conventions in this guide.
Terminology
The following abbreviations are used throughout the Nokia Intellisync Mobile Suite
documentation library.
Table 2 Text Conventions
Convention Description
monospace font
Indicates command syntax, or represents computer or screen
output, for example:
Log error 12453
Key names Keys that you press simultaneously are linked by a plus sign (+):
Press Ctrl + Alt + Del.
Menu commands Menu commands are separated by a greater than sign (>):
Choose File > Open.
The words enter and type Enter indicates you type something and then press the Return or
Enter key.
Do not press the Return or Enter key when an instruction says
type.
Italics
Emphasizes a point or denotes new terms at the place where
they are defined in the text.
Indicates an external book title reference.
Indicates a variable in a command:
delete interface if_name
Acronym Definition
ADSI Active Directory Services Interface
API Application Program Interface
DMZ Demilitarized Zone
HTTP Hypertext Transfer Protocol
HTTPS A more secure version of HTTP
LAN Local area network
LDAP Lightweight Directory Access Protocol
MAPI Messaging Application Programming Interface
Related Documentation
Nokia Intellisync Mobile Suite Administrator’s Guide 15
Related Documentation
Nokia offers a common framework for the Intellisync Mobile Suite products. For this reason,
there are electronic manuals and online help systems that cover the entire suite, plus additional
resources for specific products.
For instructions to access documentation, see the following topics:
“Accessing Server Documentation”
“Accessing Client Documentation”
Accessing Server Documentation
In addition to this guide, there are several other documents in electronic format that are
available.
Server Guides
The following server guides are available for Wireless Email. These documents are available on
the Nokia Support Web site (https:// support.nokia.com) in Adobe Portable Document Format
(PDF).
Intellisync Mobile Suite Installation Guide (InstallGdeEN.pdf) Includes the
installation requirements and other information you need to install Nokia Intellisync Mobile
Suite software for servers and clients. This guide applies to the entire suite and is shared with
other Nokia Intellisync Mobile Suite products.
Intellisync Mobile Suite Administrator’s Guide (AdminGdeEN.pdf) Includes an
introduction to the suite and general information about using the suite successfully (this guide).
This guide applies to the entire suite and is shared with other Nokia Intellisync Mobile Suite
products.
MMC Microsoft Management Console
PIM Personal Information Manager
RAS Remote Access Server
RSA Rivest-Shamir-Adleman encryption
SMS Systems Management Server
SSL Secure Sockets Layer
TCP Transmission Control Protocol
TCP/IP Transmission Control Protocol/Internet Protocol
1
16 Nokia Intellisync Mobile Suite Administrator’s Guide
Intellisync Device Management and File Sync Administrator’s Guide
(DeviceMgmtFileSyncGdeEN.pdf) Written as a companion book to the administrators
guide. Covers available functions and features with Device Management and File Sync.
Intellisync Corporate Email Connector Configuration Guide
(CECConfigGdeEN.pdf) Covers system requirements and installation procedures for
Corporate Email Connector installations using Lotus Domino and/or Microsoft Exchange.
Intellisync Secure Gateway Administrator’s Guide (SecureGatewayGdeEN.pdf)
Written as a companion book to the Nokia Intellisync Mobile Administrator’s Guide. Covers
administrative functions for managing the Secure Gateway.
Intellisync Mobile Suite Release Notes (ReleaseNotesEN.pdf) Includes important
information you should know before you install and use Nokia Intellisync Mobile Suite. Also
includes important late-breaking information that may not be included in other documentation.
This document applies to the entire suite and is shared with other Nokia Intellisync Mobile Suite
products.
Server Online Help
The following online help systems are embedded in the server applications.
Intellisync Mobile Suite WebAdmin Console Help Includes information related to the
managing the server using a Web browser.
Intellisync Mobile Suite (MMC) Admin Console Help – Management
(ManagementHelpEN.chm) Includes information related to the Management control on the
MMC console tree, such as Users, Groups, Reports, and Logs. This help system applies to the
entire suite and is shared with other Nokia Intellisync Mobile Suite products.
Intellisync Mobile Suite (MMC) Admin Console Help – Profile Settings
(ProfileHelpEN.chm) Includes information to help you use profile settings effectively. This
help system applies to the entire suite and is shared with other Nokia Intellisync Mobile Suite
products.
Intellisync Mobile Suite Device Management/File Sync Help (iSMiFDEN.chm)
Includes information specific to Device Management and File Sync.
Related Documentation
Nokia Intellisync Mobile Suite Administrator’s Guide 17
Accessing Client Documentation
The following electronic client documents are available on the Nokia Support Web site (https://
support.nokia.com) in Adobe Portable Document Format (PDF).
Client Installation and Setup Guides
Each guide includes information for installing software on devices using a specific platform,
setting synchronization settings, and synchronizing for the first time.
Note
The client guides are not installed as part of the client installation. You decide whether to
provide this documentation to your users.
Client Online Help
The following online help systems are embedded in the Wireless Email client application.
Intellisync Mobile Suite PC Client Help Includes information about using the Nokia
Intellisync Mobile Suite Client on a PC.
Intellisync Mobile Suite Web PIM Help Includes information about using the Nokia
Intellisync Mobile Suite Client on a PC.
Table 3 Client Guides
Name File Name
Intellisync Mobile Suite Client Guide - Palm OS Platform PalmUsersGuideEN.pdf
Intellisync Mobile Suite Client Guide - Pocket PC Platform PPCUsersGuideEN.pdf
Intellisync Mobile Suite Client Guide - Smartphone Platform SmartphoneUsersGuideEN.pdf
Intellisync Mobile Suite Client Guide - S60 3rd Edition Platform Symbian60_UsersGuideEN.pdf
Intellisync Mobile Suite Client Guide - S80 Platform Symbian80_UsersGuideEN.pdf
Intellisync Mobile Suite Client Guide - UIQ Platform SymbianUIQ_UsersGuideEN.pdf
Intellisync Mobile Suite Client Guide - UIQ 3rd Edition Platform SymbianUIQ3_UsersGuideEN.pdf
Intellisync Mobile Suite Client Guide - J2ME Platform J2ME_UsersGuideEN.pdf
1
18 Nokia Intellisync Mobile Suite Administrator’s Guide
Nokia Intellisync Mobile Suite Administrator’s Guide 19
1 Introducing Nokia Intellisync Mobile
Suite
Nokia Intellisync Mobile Suite is a collection of products designed to help you support your
mobile workforce through a single-source solution to meet your mobile computing needs.
Nokia Intellisync Mobile Suite consists of both server and client components that facilitate
interaction with the server. The server is the data synchronization host to which mobile devices
connect. The server Admin Console controls functions such as security, user authentication,
communication, logging, and reporting, among others.
Figure 1 Nokia Intellisync Mobile Suite Includes Software for Server and Clients
PDA
Laptop
Server
Mobile devices
The Admin Console and
other important components
run on the server.
Nokia Intellisync
Mobile Suite
1 Introducing Nokia Intellisync Mobile Suite
20 Nokia Intellisync Mobile Suite Administrator’s Guide
Different versions of the Nokia Intellisync Mobile Suite client software are available for the
following device platforms:
Windows Mobile Pocket PC and Smartphone
Symbian S60 2nd Edition
Symbian S60 3rd Edition
Symbian UIQ 2nd Edition
Symbian UIQ 3rd Edition
Symbian S80
Palm
J2ME
Nokia Intellisync Mobile Suite Components
Nokia Intellisync Mobile Suite is built around a set of core technologies that provide a common
structure and for all components presented through a single user interface. This framework
extends your enterprise system to include a wide variety of devices and networks.
Nokia Intellisync Mobile Suite offers an intuitive user interface, an administrative console, a
secure gateway for mobile communications, and a collection of shared services, such as user
management, profiles, logging, and reporting. All Nokia Intellisync Mobile Suite products
include this basic infrastructure.
Figure 2 Nokia Intellisync Mobile Suite Basic Infrastructure
Nokia Intellisync Mobile Suite
Nokia Intellisync Mobile Gateway
Admin Console
Nokia
Intellisync
Product
Nokia
Intellisync
Product
Nokia
Intellisync
Product
Nokia
Intellisync
Product
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