BenQ SW321C User manual

LCD Monitor

User Manual

PhotoVue Photographer Monitor | SW Series

2

Copyright

be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any

language or computer language, in any form or by any means, electronic, mechanical, magnetic,

optical, chemical, manual or otherwise, without the prior written permission of BenQ

Corporation.

Disclaimer

BenQ Corporation makes no representations or warranties, either expressed or implied, with

respect to the contents hereof and specifically disclaims any warranties, merchantability or

fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this

publication and to make changes from time to time in the contents hereof without obligation of

BenQ Corporation to notify any person of such revision or changes.

The performance of flicker-free may be affected by external factors such as poor cable quality,

unstable power supply, signal interference, or poor grounding, and not limited to the above

mentioned external factors. (Applicable for flicker-free models only.)

BenQ ecoFACTS

BenQ has been dedicated to the design and development of greener product as part of its

aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision

with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory

requirement and standards pertaining to environmental management, BenQ has spared no

efforts in pushing our initiatives further to incorporate life cycle design in the aspects of

material selection, manufacturing, packaging, transportation, using and disposal of the products.

BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure

that consumers make informed green choices at purchase. Check out BenQ's CSR Website at

http://csr.BenQ.com/ for more details on BenQ's environmental commitments and

achievements.

3

Product support

This document aims to provide the most updated and accurate information to customers, and

thus all contents may be modified from time to time without prior notice. Please visit the

website for the latest version of this document and other product information. Available files

vary by model.

1. Make sure your computer is connected to the Internet.

2. Visit the local website from Support.BenQ.com. The website layout and content may vary

by region/country.

• User manual and related document

• Drivers and applications

• (EU only) Dismantled information: Available on the user manual download page. This document is

provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact

the local customer service for servicing within the warranty period. If you wish to repair an

out-of-warranty product, you are recommended to go to a qualified service personnel and obtain

repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are

aware of the consequences. If you cannot find the dismantled information on your product,

contact the local customer service for assistance.

Advanced software

Apart from the built-in technologies and features available on this product, you are provided

with more software applications to enhance and extend the product functionality. Download

the software and its user guide as instructed from the BenQ website.

• Palette Master Element

The Palette Master Element software simplifies calibration and reliably produces accurate

color results. Palette Master Element can be used to fine-tune the color engine in certain BenQ

monitors and fully supports X-Rite / Datacolor colorimeters.

• Paper Color Sync

The Paper Color Sync software helps sync the color settings between the image, the

computer, and the printer so the printing result is predictable.

EPREL Registration Number:

SW271C: 388979

SW321C: 343945

4

Q&A index

Start with the topics that you are interested in.

Setup

Calibration and image editing

How to set up the monitor and turn it on?

Safety precautions 6

How to assemble your monitor hardware 21

Adjusting the monitor height 34

How to avoid unwanted lights on the screen?

Installing shading hood (optional step) 29

How to adjust the monitor viewing angle?

Viewing angle adjustment 36

How to install the shading hood?

Landscape installation 29

Portrait installation 31

How to wall mount the monitor?

Using the monitor wall mounting kit 37

How to calibrate the monitor?

Installing shading hood (optional step) 29

Palette Master Element 3

What can be done before photo editing?

Installing shading hood (optional step) 29

Choosing an appropriate color mode 50

Minimizing the color difference between the screen and the hardcopy (Paper

Color Sync)

51

What can be done before video post-production?

Installing shading hood (optional step) 29

Choosing an appropriate color mode 50

Working with HDR technology 48

Working with SDI devices 51

How to make color consistency easily between the screen and

the hardcopy?

Minimizing the color difference between the screen and the hardcopy (Paper

Color Sync)

51

5

Input source and image display

Menus and accessories

Maintenance and product support

How to switch the input sources?

Connect the PC video cable 23

Input 53

How to watch HDR content?

Working with HDR technology 48

How to view a vertical image on the monitor?

Rotating the monitor 35

How to split screen my monitor to show images from two

sources at the same time?

Displaying two sources at the same time (PIP/PBP) 50

How to adjust the color settings?

Basic menu operation 47

Color Adjustment menu 55

Can I set hot keys to frequently used functions or menus?

Connect the Hotkey Puck G2 to the monitor. 24

Hotkey Puck G2 and its basic operations 45

Customizing the hot keys 48

How to use the OSD menu?

Basic menu operation 47

Navigating the main menu 52

What menu options are available to each color mode?

Available menu options to each color mode 58

Can I charge my device via the monitor's USB-C™ port?

Power delivery of USB-C™ port on your monitor 20

How to clean the monitor?

Care and cleaning 7

Cleaning the LCD screen (SW321C only) 9

How to keep the monitor not in use for a long time?

How to detach the stand and the base 27

Care and cleaning 7

I need more support.

Product support 3

Servicing 7

6

Safety precautions

Power safety

• The AC plug isolates this equipment from the AC supply.

• The power supply cord serves as a power disconnect device for pluggable equipment. The

socket outlet should be installed near the equipment and be easily accessible.

• This product should be operated from the type of power indicated on the marked label. If you

are not sure of the type of power available, consult your dealer or local power company.

• The Class I pluggable equipment Type A must be connected to protective earth.

• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm

2

must

be used.

• Use only the power cord provided by BenQ. Never use a power cord that appears to be

damaged or frayed.

For Germany only:

• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or

equal to H03VV-F, 3G, 0.75mm

2

must be used.

• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to

H05VV-F or H05RR-F, 3G, 0.75mm

2

must be used.

• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN

INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE

INSTRUCTIONS.

For models with adapter:

• Use only the power adapter supplied with your LCD Monitor. Use of another type of power

adapter will result in malfunction and/or danger.

• Allow adequate ventilation around the adapter when using it to operate the device or charge

the battery. Do not cover the power adapter with paper or other objects that will reduce

cooling. Do not use the power adapter while it is inside a carrying case.

• Connect the power adapter to a proper power source.

• Do not attempt to service the power adapter. There are no service parts inside. Replace the

unit if it is damaged or exposed to excess moisture.

Please follow these safety instructions for best performance, and long life for your monitor.

10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

7

Care and cleaning

• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,

scratches on the panel surface may occur.

• The equipment is to be secured to the building structure before operation.

• (For models that support wall or ceiling mounting)

• Install your monitor and monitor mounting kit on a wall with flat surface.

• Ensure that the wall material and the standard wall mount bracket (purchased separately) are

stable enough to support the weight of the monitor.

• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.

• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor

surface with a lint-free, non-abrasive cloth. Do not use any liquid, aerosol, glass or alcohol

cleaners.

• (SW321C only) To clean the monitor screen, see Cleaning the LCD screen (SW321C only)

on page 9 for details.

• Slots and openings on the back or top of the cabinet are for ventilation. They must not be

blocked or covered. Your monitor should never be placed near or over a radiator or heat

sources, or in a built-in installation unless proper ventilation is provided.

• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the

monitor.

• Consider keeping the box and packaging in storage for use in the future when you may need

to transport the monitor.

• Refer to the product label for information on power rating, manufacture date, and

identification markings.

Servicing

• Do not attempt to service this product yourself, as opening or removing covers may expose

you to dangerous voltages or other risks. If any of the above mentioned misuse or other

accident such as dropping or mishandling occurs, contact qualified service personnel for

servicing.

• Contact your place of purchase or visit the local website Support.BenQ.com from for more

support.

Caution

• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.

• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate

your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.

8

• Reduce your eye strain by focusing on objects far way.

• Frequent blinking and eye exercise help keep your eyes from drying out.

9

Cleaning the LCD screen (SW321C only)

Due to the special panel coating, smudges and fingerprints on the monitor screen could be

obvious. Be sure to follow the instructions to clean the screen surface appropriately.

Using the screen cleaning roller (recommended)

There is one screen cleaning roller in the product package. The supplied roller is highly

recommended to clean your monitor screen. It is an eco-friendly design as it is reusable,

washable, and liquid-free.

1. Unplug the monitor from the power outlet before cleaning.

2. Take the roller out of its box. Make sure there is no sharp debris on the roller surface to

avoid scratching the screen.

3. Move the roller on the stained area of the screen gently. It helps remove dust, fingerprints,

and smudges from the monitor screen. Hold the edge of the monitor and avoid excessive

force on the screen.

Care and storage

• The roller may get dirty after using several times and may not be able to clean the screen

properly. Wash it under running water and remove debris from the roller by hand if necessary.

Keep it in a cool place until it is dry. Make sure it is completely dry before the next cleaning.

Please follow these safety instructions for best performance, and long life for your monitor.

10

• Do not blow-dry the roller.

• Do not try to wipe the roller clean by a wet cloth or tissue as the fibers may be left on the

roller and keep it from cleaning the monitor screen properly.

• Do not expose the roller to direct sunlight. Keep it away from sources of heat (such as

radiators, space heaters, stoves, and so on).

• Use and store the roller between 0 °C - 40 °C. Put the roller back to its box if it is not used

for a long time.

• If your monitor screen can not be cleaned up by the roller even if it is properly washed,

contact local customer service for the availability of a new roller.

°C ~ 40°C

BenQ Service

If you drop the roller by accident, dirt or tiny sharp debris may be stuck on the silicon roller. Wash and dry it

before use.

11

Using a screen cleaner (purchased separately)

• Use screen cleaning wipes which are pre-moistened and alcohol-free. You can wipe away oil

and fingerprints easily.

• Use an alcohol-free screen cleaner kit. Spray on the microfiber cloth that came with the

screen cleaner kit, and wipe smudges off the screen.

• Make sure no liquid goes into the gap between the screen and the bezel. Liquids inside the

monitor could cause short circuits.

Alcohol

12

Table of Contents

Copyright ......................................................................................................................................2

Product support ...........................................................................................................................3

Advanced software .................................................................................................................................... 3

Q&A index ....................................................................................................................................4

Safety precautions .......................................................................................................................6

Cleaning the LCD screen (SW321C only) ............................................................................9

Using the screen cleaning roller (recommended) .............................................................................. 9

Using a screen cleaner (purchased separately) ................................................................................. 11

Getting started .......................................................................................................................... 14

Getting to know your monitor ............................................................................................. 17

Front view.................................................................................................................................................. 17

Back view ................................................................................................................................................... 17

Input and output ports ........................................................................................................................... 18

Connections .............................................................................................................................................. 19

How to assemble your monitor hardware ........................................................................ 21

How to detach the stand and the base ............................................................................................... 27

Installing shading hood (optional step) ................................................................................................ 29

Adjusting the monitor height ................................................................................................................ 34

Rotating the monitor .............................................................................................................................. 35

Viewing angle adjustment ....................................................................................................................... 36

Using the monitor wall mounting kit ................................................................................................... 37

Getting the most from your BenQ monitor ...................................................................... 38

Downloading the LCD Monitor driver files from the Internet..................................................... 38

How to install the monitor on a new computer .............................................................................. 39

How to upgrade the monitor on an existing computer ................................................................. 40

How to install on Windows 10 system .............................................................................................. 41

How to install on Windows 8 (8.1) system .......................................................................................42

How to install on Windows 7 system ................................................................................................ 43

How to adjust your monitor ................................................................................................. 44

The control panel..................................................................................................................................... 44

Hotkey Puck G2 and its basic operations .......................................................................................... 45

Basic menu operation ............................................................................................................................. 47

Customizing the hot keys....................................................................................................................... 48

Working with HDR technology............................................................................................................ 48

Adjusting the display color..................................................................................................................... 49

Adjusting display mode ........................................................................................................................... 50

Choosing an appropriate color mode................................................................................................. 50

Displaying two sources at the same time (PIP/PBP) ........................................................................ 50

Video source selection in PIP/PBP mode............................................................................................ 50

Minimizing the color difference between the screen and the hardcopy (Paper Color Sync) 51

Working with SDI devices...................................................................................................................... 51

Navigating the main menu .......................................................................................................52

Display menu .............................................................................................................................................53

Color Adjustment menu .........................................................................................................................55

PIP/PBP menu ............................................................................................................................................60

System menu .............................................................................................................................................62

Controller Key menu ..............................................................................................................................66

Troubleshooting ........................................................................................................................68

Frequently asked questions (FAQ)....................................................................................................... 68

Need more help?...................................................................................................................................... 70

11/13/20

SW321-EM-V1

14 Getting started

Getting started

When unpacking please check you have the following items. If any are missing or damaged,

please contact the place of purchase for a replacement.

BenQ LCD Monitor

Monitor Stand

Monitor Base

Screen Cleaning Roller

(SW321C only)

Quick Start Guides

(SW321C: One copy attached to the

monitor screen and the other in the

package.

SW271C: One copy in the package only.)

Safety Instructions

Quick Start Gu

ide

Safety

Instructions

15 Getting started

Regulatory Statements

Power Cord

(Picture may differ from product supplied

for your region.)

Video Cable: DP

(Optional accessory)

Video Cable: DP to mini DP

(Optional accessory)

Video Cable: HDMI

Audio Cable

(Optional accessory)

USB Cable: USB-C™

Use of the supplied USB-C™ cable is

recommended to ensure data transmission

quality.

USB Cable

Regulatory

Statements

16 Getting started

Hotkey Puck G2

Shading hood

L2

Lt

L1

R2

Rt

R1

• Available accessories and the pictures shown here may differ from the actual contents and the product supplied

for your region. And the package contents may subject to change without prior notice. For cables that are not

supplied with your product, you can purchase them separately.

• Consider keeping the box and packaging in storage for use in the future when you may need to transport the

monitor. The fitted foam packing is ideal for protecting the monitor during transport.

Always keep the product and accessories out of reach of small children.

17 Getting to know your monitor

Getting to know your monitor

Front view

Back view

1. Control buttons

2. Power button

12

3. Cable management hole

4. Input and output ports

5. Kensington lock slot

6. USB ports (downstream;

connecting to USB devices)

7. SD card slot

35

6

7

4

18 Getting to know your monitor

Input and output ports

Available input and output ports may vary depending on your purchased model. Check the

product specifications on the website for details.

1. AC power input jack

2. Service port

3. Hotkey Puck G2 socket

4. HDMI socket

5. DisplayPort socket

6. USB-C™ port

7. Headphone jack

8. USB port (upstream; connecting to the

PC)

12346785

• Depending on the product specifications, the supported resolution and timing may vary.

• Above diagram may vary depending on the model.

• Picture may differ from product supplied for your region.

19 Getting to know your monitor

Connections

The following connection illustrations are for your reference only. For cables that are not

supplied with your product, you can purchase them separately.

For detailed connection methods, see page 23 - 24.

Speakers /

Headphone

USB peripherals

SD card

PC / Notebook

Hotkey Puck G2

Due to USB-C™ technology limitation, the USB transmission speed is determined only by the selected refresh

rate. See for Options for data transfer via USB-C™ on page 65 more information.

20 Getting to know your monitor

Power delivery of USB-C™ port on your monitor

With the power delivery function, your monitor helps supply power to the connected

USB-C™ devices.

• A connected device needs to be equipped with a USB-C™ connector that supports charging

function via USB power delivery.

• The connected device can be charged via USB-C™ port even when the monitor is in power

saving mode. (*)

• The USB power delivery is up to 60W. If the connected device requires more than 60W for

operation or for boot up (when the battery is drained), use the original power adapter that

came with the device.

• The information is based on the standard testing criteria and is provided for reference. The

compatibility is not guaranteed as the user environments vary. If a separately purchased

USB-C™ cable is used, make sure the cable is certified by USB-IF and is full-featured, with

power delivery and video / audio / data transfer functions.

USB-C™ Power Delivery

5V / 3A

9V / 3A

12V / 3A

15V / 3A

20V / 3A

*: Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled.

Go to

System > USB-C Awake and select ON.

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