BenQ SW271C User manual

Category
TVs & monitors
Type
User manual

This manual is also suitable for

LCD Monitor
User Manual
PhotoVue Photographer Monitor | SW Series
2
Copyright
Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
3
Product support
This document aims to provide the most updated and accurate information to customers, and
thus all contents may be modified from time to time without prior notice. Please visit the
website for the latest version of this document and other product information. Available files
vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from Support.BenQ.com. The website layout and content may vary
by region/country.
• User manual and related document
• Drivers and applications
• (EU only) Dismantled information: Available on the user manual download page. This document is
provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact
the local customer service for servicing within the warranty period. If you wish to repair an
out-of-warranty product, you are recommended to go to a qualified service personnel and obtain
repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are
aware of the consequences. If you cannot find the dismantled information on your product,
contact the local customer service for assistance.
Advanced software
Apart from the built-in technologies and features available on this product, you are provided
with more software applications to enhance and extend the product functionality. Download
the software and its user guide as instructed from the BenQ website.
Palette Master Element
The Palette Master Element software simplifies calibration and reliably produces accurate
color results. Palette Master Element can be used to fine-tune the color engine in certain BenQ
monitors and fully supports X-Rite / Datacolor colorimeters.
Paper Color Sync
The Paper Color Sync software helps sync the color settings between the image, the
computer, and the printer so the printing result is predictable.
EPREL Registration Number:
SW271C: 388979
SW321C: 343945
4
Q&A index
Start with the topics that you are interested in.
Setup
Calibration and image editing
How to set up the monitor and turn it on?
Safety precautions 6
How to assemble your monitor hardware 21
Adjusting the monitor height 34
How to avoid unwanted lights on the screen?
Installing shading hood (optional step) 29
How to adjust the monitor viewing angle?
Viewing angle adjustment 36
How to install the shading hood?
Landscape installation 29
Portrait installation 31
How to wall mount the monitor?
Using the monitor wall mounting kit 37
How to calibrate the monitor?
Installing shading hood (optional step) 29
Palette Master Element 3
What can be done before photo editing?
Installing shading hood (optional step) 29
Choosing an appropriate color mode 50
Minimizing the color difference between the screen and the hardcopy (Paper
Color Sync)
51
What can be done before video post-production?
Installing shading hood (optional step) 29
Choosing an appropriate color mode 50
Working with HDR technology 48
Working with SDI devices 51
How to make color consistency easily between the screen and
the hardcopy?
Minimizing the color difference between the screen and the hardcopy (Paper
Color Sync)
51
5
Input source and image display
Menus and accessories
Maintenance and product support
How to switch the input sources?
Connect the PC video cable 23
Input 53
How to watch HDR content?
Working with HDR technology 48
How to view a vertical image on the monitor?
Rotating the monitor 35
How to split screen my monitor to show images from two
sources at the same time?
Displaying two sources at the same time (PIP/PBP) 50
How to adjust the color settings?
Basic menu operation 47
Color Adjustment menu 55
Can I set hot keys to frequently used functions or menus?
Connect the Hotkey Puck G2 to the monitor. 24
Hotkey Puck G2 and its basic operations 45
Customizing the hot keys 48
How to use the OSD menu?
Basic menu operation 47
Navigating the main menu 52
What menu options are available to each color mode?
Available menu options to each color mode 58
Can I charge my device via the monitor's USB-C™ port?
Power delivery of USB-C™ port on your monitor 20
How to clean the monitor?
Care and cleaning 7
Cleaning the LCD screen (SW321C only) 9
How to keep the monitor not in use for a long time?
How to detach the stand and the base 27
Care and cleaning 7
I need more support.
Product support 3
Servicing 7
6
Safety precautions
Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm
2
must
be used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be
damaged or frayed.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or
equal to H03VV-F, 3G, 0.75mm
2
must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to
H05VV-F or H05RR-F, 3G, 0.75mm
2
must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C
7
Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Do not use any liquid, aerosol, glass or alcohol
cleaners.
• (SW321C only) To clean the monitor screen, see Cleaning the LCD screen (SW321C only)
on page 9 for details.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
• Contact your place of purchase or visit the local website Support.BenQ.com from for more
support.
Caution
• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
8
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.
9
Cleaning the LCD screen (SW321C only)
Due to the special panel coating, smudges and fingerprints on the monitor screen could be
obvious. Be sure to follow the instructions to clean the screen surface appropriately.
Using the screen cleaning roller (recommended)
There is one screen cleaning roller in the product package. The supplied roller is highly
recommended to clean your monitor screen. It is an eco-friendly design as it is reusable,
washable, and liquid-free.
1. Unplug the monitor from the power outlet before cleaning.
2. Take the roller out of its box. Make sure there is no sharp debris on the roller surface to
avoid scratching the screen.
3. Move the roller on the stained area of the screen gently. It helps remove dust, fingerprints,
and smudges from the monitor screen. Hold the edge of the monitor and avoid excessive
force on the screen.
Care and storage
• The roller may get dirty after using several times and may not be able to clean the screen
properly. Wash it under running water and remove debris from the roller by hand if necessary.
Keep it in a cool place until it is dry. Make sure it is completely dry before the next cleaning.
Please follow these safety instructions for best performance, and long life for your monitor.
10
• Do not blow-dry the roller.
• Do not try to wipe the roller clean by a wet cloth or tissue as the fibers may be left on the
roller and keep it from cleaning the monitor screen properly.
• Do not expose the roller to direct sunlight. Keep it away from sources of heat (such as
radiators, space heaters, stoves, and so on).
• Use and store the roller between 0 °C - 40 °C. Put the roller back to its box if it is not used
for a long time.
• If your monitor screen can not be cleaned up by the roller even if it is properly washed,
contact local customer service for the availability of a new roller.
°C ~ 40°C
BenQ Service
If you drop the roller by accident, dirt or tiny sharp debris may be stuck on the silicon roller. Wash and dry it
before use.
11
Using a screen cleaner (purchased separately)
• Use screen cleaning wipes which are pre-moistened and alcohol-free. You can wipe away oil
and fingerprints easily.
• Use an alcohol-free screen cleaner kit. Spray on the microfiber cloth that came with the
screen cleaner kit, and wipe smudges off the screen.
• Make sure no liquid goes into the gap between the screen and the bezel. Liquids inside the
monitor could cause short circuits.
Alcohol
12
Table of Contents
Copyright ......................................................................................................................................2
Product support ...........................................................................................................................3
Advanced software .................................................................................................................................... 3
Q&A index ....................................................................................................................................4
Safety precautions .......................................................................................................................6
Cleaning the LCD screen (SW321C only) ............................................................................9
Using the screen cleaning roller (recommended) .............................................................................. 9
Using a screen cleaner (purchased separately) ................................................................................. 11
Getting started .......................................................................................................................... 14
Getting to know your monitor ............................................................................................. 17
Front view.................................................................................................................................................. 17
Back view ................................................................................................................................................... 17
Input and output ports ........................................................................................................................... 18
Connections .............................................................................................................................................. 19
How to assemble your monitor hardware ........................................................................ 21
How to detach the stand and the base ............................................................................................... 27
Installing shading hood (optional step) ................................................................................................ 29
Adjusting the monitor height ................................................................................................................ 34
Rotating the monitor .............................................................................................................................. 35
Viewing angle adjustment ....................................................................................................................... 36
Using the monitor wall mounting kit ................................................................................................... 37
Getting the most from your BenQ monitor ...................................................................... 38
Downloading the LCD Monitor driver files from the Internet..................................................... 38
How to install the monitor on a new computer .............................................................................. 39
How to upgrade the monitor on an existing computer ................................................................. 40
How to install on Windows 10 system .............................................................................................. 41
How to install on Windows 8 (8.1) system .......................................................................................42
How to install on Windows 7 system ................................................................................................ 43
How to adjust your monitor ................................................................................................. 44
The control panel..................................................................................................................................... 44
Hotkey Puck G2 and its basic operations .......................................................................................... 45
Basic menu operation ............................................................................................................................. 47
Customizing the hot keys....................................................................................................................... 48
Working with HDR technology............................................................................................................ 48
Adjusting the display color..................................................................................................................... 49
Adjusting display mode ........................................................................................................................... 50
Choosing an appropriate color mode................................................................................................. 50
Displaying two sources at the same time (PIP/PBP) ........................................................................ 50
Video source selection in PIP/PBP mode............................................................................................ 50
Minimizing the color difference between the screen and the hardcopy (Paper Color Sync) 51
Working with SDI devices...................................................................................................................... 51
Navigating the main menu .......................................................................................................52
Display menu .............................................................................................................................................53
Color Adjustment menu .........................................................................................................................55
PIP/PBP menu ............................................................................................................................................60
System menu .............................................................................................................................................62
Controller Key menu ..............................................................................................................................66
Troubleshooting ........................................................................................................................68
Frequently asked questions (FAQ)....................................................................................................... 68
Need more help?...................................................................................................................................... 70
11/13/20
SW321-EM-V1
14 Getting started
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Stand
Monitor Base
Screen Cleaning Roller
(SW321C only)
Quick Start Guides
(SW321C: One copy attached to the
monitor screen and the other in the
package.
SW271C: One copy in the package only.)
Safety Instructions
Quick Start Gu
ide
Safety
Instructions
15 Getting started
Regulatory Statements
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: DP
(Optional accessory)
Video Cable: DP to mini DP
(Optional accessory)
Video Cable: HDMI
Audio Cable
(Optional accessory)
USB Cable: USB-C™
Use of the supplied USB-C™ cable is
recommended to ensure data transmission
quality.
USB Cable
Regulatory
Statements
16 Getting started
Hotkey Puck G2
Shading hood
L2
Lt
L1
R2
Rt
R1
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
17 Getting to know your monitor
Getting to know your monitor
Front view
Back view
1. Control buttons
2. Power button
12
3. Cable management hole
4. Input and output ports
5. Kensington lock slot
6. USB ports (downstream;
connecting to USB devices)
7. SD card slot
35
6
7
4
18 Getting to know your monitor
Input and output ports
Available input and output ports may vary depending on your purchased model. Check the
product specifications on the website for details.
1. AC power input jack
2. Service port
3. Hotkey Puck G2 socket
4. HDMI socket
5. DisplayPort socket
6. USB-C™ port
7. Headphone jack
8. USB port (upstream; connecting to the
PC)
• Depending on the product specifications, the supported resolution and timing may vary.
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
19 Getting to know your monitor
Connections
The following connection illustrations are for your reference only. For cables that are not
supplied with your product, you can purchase them separately.
For detailed connection methods, see page 23 - 24.
Speakers /
Headphone
USB peripherals
SD card
PC / Notebook
Hotkey Puck G2
Due to USB-C™ technology limitation, the USB transmission speed is determined only by the selected refresh
rate. See for Options for data transfer via USB-C™ on page 65 more information.
20 Getting to know your monitor
Power delivery of USB-C™ port on your monitor
With the power delivery function, your monitor helps supply power to the connected
USB-C™ devices.
• A connected device needs to be equipped with a USB-C™ connector that supports charging
function via USB power delivery.
• The connected device can be charged via USB-C™ port even when the monitor is in power
saving mode. (*)
• The USB power delivery is up to 60W. If the connected device requires more than 60W for
operation or for boot up (when the battery is drained), use the original power adapter that
came with the device.
• The information is based on the standard testing criteria and is provided for reference. The
compatibility is not guaranteed as the user environments vary. If a separately purchased
USB-C™ cable is used, make sure the cable is certified by USB-IF and is full-featured, with
power delivery and video / audio / data transfer functions.
USB-C™ Power Delivery
5V / 3A
9V / 3A
12V / 3A
15V / 3A
20V / 3A
*: Charging via USB-C™ in monitor power saving mode is available when the USB-C Awake function is enabled.
Go to
System > USB-C Awake and select ON.
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19
  • Page 20 20
  • Page 21 21
  • Page 22 22
  • Page 23 23
  • Page 24 24
  • Page 25 25
  • Page 26 26
  • Page 27 27
  • Page 28 28
  • Page 29 29
  • Page 30 30
  • Page 31 31
  • Page 32 32
  • Page 33 33
  • Page 34 34
  • Page 35 35
  • Page 36 36
  • Page 37 37
  • Page 38 38
  • Page 39 39
  • Page 40 40
  • Page 41 41
  • Page 42 42
  • Page 43 43
  • Page 44 44
  • Page 45 45
  • Page 46 46
  • Page 47 47
  • Page 48 48
  • Page 49 49
  • Page 50 50
  • Page 51 51
  • Page 52 52
  • Page 53 53
  • Page 54 54
  • Page 55 55
  • Page 56 56
  • Page 57 57
  • Page 58 58
  • Page 59 59
  • Page 60 60
  • Page 61 61
  • Page 62 62
  • Page 63 63
  • Page 64 64
  • Page 65 65
  • Page 66 66
  • Page 67 67
  • Page 68 68
  • Page 69 69
  • Page 70 70

BenQ SW271C User manual

Category
TVs & monitors
Type
User manual
This manual is also suitable for

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI