Ricoh MT 4864 User manual

InfoPrint 1892

MT(4864)

User’s Guide

G510-9799-00

InfoPrint 1892

MT(4864)

User’s Guide

G510-9799-00

Contents

Safety information.............................................................................5

Learning about the printer...............................................................6

Finding information about the printer...........................................................................................................................6

Selecting a location for the printer..................................................................................................................................6

Understanding the home screen.....................................................................................................................................7

Additional printer setup....................................................................9

Installing internal options...................................................................................................................................................9

Installing hardware options.............................................................................................................................................22

Attaching cables..................................................................................................................................................................24

Loading paper.......................................................................................................................................................................26

Linking and unlinking trays.............................................................................................................................................31

Verifying printer setup.......................................................................................................................................................33

Setting up the printer software......................................................................................................................................34

Installing the printer on a wired network...................................................................................................................35

Changing port settings after installing a new network Internal Solutions Port...........................................38

Setting up serial printing..................................................................................................................................................40

Setting up and using the Home Screen applications................42

Making the home screen applications work for you..............................................................................................42

Configuring the Home Screen or idle screen............................................................................................................43

Configuring Eco-Settings..................................................................................................................................................45

Configuring Forms and Favorites..................................................................................................................................48

Minimizing your printer's environmental impact.....................50

Saving paper and toner.....................................................................................................................................................50

Saving energy.......................................................................................................................................................................50

Reducing printer noise......................................................................................................................................................52

Printing...............................................................................................54

Printing a document..........................................................................................................................................................54

Printing confidential and other held jobs...................................................................................................................56

Printing information pages..............................................................................................................................................57

Canceling a print job from the printer control panel.............................................................................................58

Contents

2

Clearing jams.....................................................................................59

200 and 201 paper jams....................................................................................................................................................59

202 and 203 paper jams....................................................................................................................................................60

230 paper jam.......................................................................................................................................................................60

241–245 paper jams...........................................................................................................................................................61

250 paper jam.......................................................................................................................................................................62

270–279 paper jams...........................................................................................................................................................62

280–282 paper jams...........................................................................................................................................................63

283 staple jams.....................................................................................................................................................................63

Maintaining the printer...................................................................65

Ordering supplies................................................................................................................................................................65

Checking the status of supplies.....................................................................................................................................65

Moving the printer to another location......................................................................................................................66

Shipping the printer...........................................................................................................................................................66

Administrative support...................................................................67

Using the Embedded Web Server.................................................................................................................................67

Checking the device status..............................................................................................................................................67

Restoring the factory default settings..........................................................................................................................67

Troubleshooting...............................................................................68

Solving basic problems.....................................................................................................................................................68

Solving printing problems...............................................................................................................................................69

Solving option problems..................................................................................................................................................72

Solving paper feed problems..........................................................................................................................................74

Solving print quality problems.......................................................................................................................................75

Solving application problems.........................................................................................................................................86

Contacting Customer Support.......................................................................................................................................86

Notices................................................................................................87

Product information...........................................................................................................................................................87

Edition notice........................................................................................................................................................................87

Index...................................................................................................89

Contents

3

4

Safety information

IMPORTANT SAFETY INFORMATION: FOR INITIAL EQUIPMENT SETUP AND POWER-ON, SEE THE SAFETY INFORMATION

SHEET THAT IS INCLUDED IN THE PACKAGING WITH YOUR PRODUCT. ADDITIONAL SAFETY INFORMATION IS

INCLUDED IN THE ONLINE USER'S GUIDE.

Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible.

CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such

as the power cord or telephone, during a lightning storm.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury

or printer damage:

• Turn the printer off using the power switch, and then unplug the power cord from the wall outlet.

• Disconnect all cords and cables from the printer before moving it.

• Lift the printer off the optional drawer, and set it aside instead of trying to lift the drawer and printer at the same

time.

Note: Use the handholds located on both sides of the printer to lift it off the optional drawer.

CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot

component, allow the surface to cool before touching.

CAUTION—POTENTIAL INJURY: If your printer weight is greater than 18 kg (40 lbs), it requires two or more

trained personnel to lift it safely.

Safety information

5

Learning about the printer

Finding information about the printer

User's Guide

, Help, and more information

• Check the User's Guide for information on:

– The touch screen and its applications.

– Setting up and using printer software.

– Caring for and maintaining the printer.

• The User's Guide is available on the Publications CD that came with your printer.

• Windows or Mac Help—Open a printer software program or application, and then click Help.

Click

to view context-sensitive information.

Notes:

– The Help installs automatically with the printer software.

– The printer software is located in the printer Program folder or on the desktop, depending on your operating

system.

Selecting a location for the printer

When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install

any options, leave enough room for them also. It is important to:

• Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard.

• Provide a flat, sturdy, and stable surface.

• Keep the printer:

– Away from the direct airflow of air conditioners, heaters, or ventilators

– Free from direct sunlight, humidity extremes, or temperature fluctuations

– Clean, dry, and free of dust

• Allow the following recommended amount of space around the printer for proper ventilation:

Learning about the printer

6

1

2

3

4

5

1 Right Side 31 cm (12 in.)

2 Left Side 31 cm (12 in.)

3 Front 51 cm (20 in.)

4 Rear 31 cm (12 in.)

5 Top

1

137 cm (54 in.)

1

Allows for addition of all output options.

Understanding the home screen

After the printer is turned on and a short warm-up period occurs, the display shows a basic screen which is referred

to as the home screen. Use the home screen buttons to initiate an action such as printing a form, opening the menu

screen; or responding to messages.

Note: Buttons appearing on the home screen may vary depending on home screen customization settings.

Display item Description

1 Showroom Shows the functions of your printer

2 Change background Changes the background on the home screen

3

Menus

Opens the menus. These menus are available only when the printer is in the

Ready state.

Learning about the printer

7

Display item Description

4 Eco-Settings Determines how your printer saves paper, toner, and energy

5 Status message bar

• Shows the current printer status such as Ready or Busy

• Shows printer conditions such as Toner Low

• Shows intervention messages to give instructions on what you should do so

the printer can continue processing, such as Close door

6 Status/Supplies Appears on the display whenever the printer status includes a message requiring

intervention. Touch it to access the messages screen for more information on

the message, including how to clear it.

7 Forms and Favorites Provides access to frequently used forms and bookmarks

Other buttons may appear on the home screen, such as:

Display item Description

Search Held Jobs Searches on any of the following items and returns search results:

• User names for held or confidential print jobs

• Job names for held jobs, excluding confidential print jobs

• Profile names

• Bookmark container or job names

• USB container or job names for supported extensions only

Held Jobs Opens a screen containing all the held jobs

Lock Device This button appears on the screen when the printer is unlocked and a Device Lockout

Personal Identification Number (PIN) has been set.

Touching this button opens a PIN entry screen. Entering the correct PIN locks the

printer control panel (touch screen and hard buttons).

Unlock Device This button appears on the screen when the printer is locked. The printer control panel

buttons and shortcuts cannot be used while it appears.

Touching this button opens a PIN entry screen. Entering the correct PIN unlocks the

printer control panel (touch screen and hard buttons).

More Information Appears on the display when the user must interact with the printer to continue

printing. “More information” provides step-by-step instructions with clear drawings

to show users how to perform such tasks as changing the toner cartridges.

Learning about the printer

8

Additional printer setup

Installing internal options

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

All the listed options may not be available. For more information, contact the place where you purchased the printer.

Available internal options

• Memory cards

– Printer memory

– Flash memory

– Fonts

• Firmware cards

– Bar Code and Forms

– IPDS and SCS/TNe

– PrintCryption

TM

• Internal Solutions Ports (ISP)

– RS-232-C Serial ISP

– Parallel 1284-B ISP

– MarkNet

TM

N8150 802.11 b/g/n Wireless ISP

– MarkNet N8130 10/100 Fiber ISP

– MarkNet N8120 10/100/1000 Ethernet ISP

All of these options may not be available. For more information, contact the place where you purchased the printer.

Additional printer setup

9

Accessing the system board to install internal options

Note: This task requires a flathead screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

1 Open the system board door.

2 Loosen the screw(s) on the system board cover.

Additional printer setup

10

3 Remove the system board cover.

4 Use the illustration below to locate the appropriate connector.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity.

Touch something metal on the printer before touching any system board electronic components or connectors.

1

2

3

1 Firmware and flash memory card connectors

2 Memory card connector

3 Internal Solutions Port or printer hard disk connector

Additional printer setup

11

Installing a memory card

Note: This task requires a flathead screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch

something metal on the printer before touching any system board electronic components or connectors.

An optional memory card can be purchased separately and attached to the system board. To install the memory

card:

1 Access the system board.

1

3

2

2 Unpack the memory card.

Note: Avoid touching the connection points along the edge of the card.

3 Open the memory card connector latches.

Additional printer setup

12

4 Align the notches on the memory card with the ridges on the connector.

2

1

1 Notches

2 Ridges

5 Push the memory card straight into the connector until it snaps into place.

6 Replace the system board cover and close the system board door.

2

3

1

Installing a flash memory or firmware card

Note: This task requires a flathead screwdriver.

Additional printer setup

13

The system board has two connections for an optional flash memory or firmware card. Only one of each may be

installed, but the connectors are interchangeable.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch

something metal on the printer before touching any system board electronic components or connectors.

1 Access the system board.

1

3

2

2 Unpack the card.

Note: Avoid touching any electrical components on the card.

3 Holding the card by its sides, align the plastic pins on the card with the holes on the system board.

1

2

1 Plastic pins

2 Metal pins

Additional printer setup

14

4 Push the card firmly into place.

Notes:

• The entire length of the connector on the card must touch and be flush against the system board.

• Be careful not to damage the connectors.

5 Replace the system board cover and close the system board door.

2

3

1

Additional printer setup

15

Installing an Internal Solutions Port

The system board supports one optional Internal Solutions Port (ISP). Install an ISP for additional connectivity options.

Note: This task requires a flathead screwdriver.

CAUTION—SHOCK HAZARD: If you are accessing the system board or installing optional hardware or memory

devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the

wall outlet before continuing. If you have any other devices attached to the printer, then turn them off as well,

and unplug any cables going into the printer.

Warning—Potential Damage: System board electronic components are easily damaged by static electricity. Touch

something metal on the printer before touching any system board electronic components or connectors.

1 Access the system board.

1

3

2

2 Remove the hard disk:

a Unplug the printer hard disk interface cable from the system board, leaving the cable attached to the printer

hard disk. To unplug the cable, squeeze the paddle at the plug of the interface cable to disengage the latch

before pulling the cable out.

Additional printer setup

16

b Remove the screws holding the printer hard disk in place.

c Remove the printer hard disk by pulling it upward to unseat the standoffs.

d Remove the thumbscrews that attach the printer hard disk mounting bracket to the printer hard disk, and

then remove the bracket. Set the printer hard disk aside.

Additional printer setup

17

3 Unpack the ISP and plastic tee.

Note: Avoid touching the components on the card.

4 Locate the appropriate connector on the system board.

5 Remove the metal cover from the ISP opening.

2

1

Additional printer setup

18

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