WARRANTY
PROPER PROTECTION AND THE LIMITED
CONNECTED EQUIPMENT WARRANTY
IMPORTANT NOTE: The Connected Equipment
Limited Warranty is invalid if any wire (phone,
data, coax, or AC power), or audio or video
interconnect leading into the equipment comes
from a component that is not properly protected
by an appropriate UltraPower device.
Warranty Information
UltraPower Products, LLC (hereinafter,
“UltraPower”) warrants that this product shall
be free of defects in materials and workmanship
under proper use for three (3) years from date
of purchase.
This warranty extends only to the original
purchaser and is nontransferable. During the
warranty period, UltraPower will, at no additional
charge, repair and/or replace defective parts or,
at the option of UltraPower, replace the entire
device.
This warranty does not extend to any UltraPower
device that has been damaged or rendered
defective as a result of accident, misuse or
abuse; by the use of parts not manufactured
or sold by UltraPower; or by unauthorized
modification of the device.
LIMITED CONNECTED EQUIPMENT
WARRANTY
UltraPower will replace, or, at its option, pay to
repair, or pay the fair market value of connected
equipment that is damaged by an AC power,
cable, telephone, or data voltage surge for a
period of three (3) years from date of purchase
while connected to a properly installed
UltraPower device.
WARNING: This warranty does not apply
to, or protect against damage to connected
equipment that is a result of a lightning strike
that causes a damaging power surge. To avoid
the potential of such damage from a lightning
strike, UltraPower strongly recommends,
when either an electrical storm is imminent,
or in progress, that you immediately unplug all
connected and/or associated equipment.
Ten Thousand Dollars (USD10,000.00 in USA;
CAD10,000.00 in Canada) is the Maximum
Coverage Amount UltraPower will pay for
damage to Connected Equipment. The foregoing
Limited Connected Equipment Warranty is
conditioned on the damage having arisen from
surge damage or the UltraPower device having
operated outside the design specifications.
GENERAL PROVISIONS
As To Each Warranty:
Any technical or other advice offered before
or after delivery with respect to the use
and application of the UltraPower device is
furnished without charge and subject to the
understanding that such advice is issued at
the purchaser’s sole risk without any limitation
or modifications of any disclaimer or other
provision contained herein.
THE ABOVE ARE IN LIEU OF ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED,
INCLUDING IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
IN NO EVENT SHALL ULTRAPOWER
BE LIABLE FOR SPECIAL, INCIDENTAL,
CONSEQUENTIAL OR INDIRECT DAMAGES.
LIMITED CONNECTED EQUIPMENT
CLAIM
HOW TO MAKE A CLAIM:
In the event damage has occurred to equipment
which is properly connected to an UltraPower
device as a result of an abnormally high voltage
spike, you must follow these instructions.
1.) Call UltraPower at: 1-866-357-5465
2.) Give a detailed explanation of how the
damage occurred.
3.) Obtain a Return Authorization Number for
the UltraPower product.
4.) Request that a “Limited Connected
Equipment Claim Form” be sent to you. This
claim form must be filled out entirely and
sent back with the UltraPower device.
5.) Return the UltraPower device, shipping
prepaid, to UltraPower for verification of
damage, along with a copy of your sales
receipt for your UltraPower device, the
completed Limited Connected Equipment
Claim Form, and Return Authorization
number provided by UltraPower which you
must attach to the outside of the package.
The Limited Connected Equipment Claim
Form will include complete instructions
for return. UltraPower will respond as to
whether the damage to the connected
equipment was caused by the UltraPower
device.
6.) If it is determined that the damage
was caused by the UltraPower device,
UltraPower, at its discretion, will instruct
you to:
a) Obtain a repair estimate at a service
center authorized by the manufacturer of
the connected equipment; or
b) Send the damaged connected equipment
to UltraPower for repair; or
c) Reimburse you for the fair market value of
the damaged connected equipment (see
Limited Connected Equipment Warranty
for details).
7.) If a repair estimate is required, as stated
in Section 6a above, you will be instructed
on how to properly submit UltraPower for
payment.
NOTE: Compensation for restoration of data
loss is not covered and UltraPower does
not assume any liability for any incidental,
consequential or indirect damages under this
limited warranty.
How to Contact Us
• UltraPowerProducts,LLC,
231 Bentley St., Markham, Ontario,
Canada L3R 3L1
• Visitusonthewebat:
www.ultrapowerproducts.com
• Callusat:1-866-357-5465
LIMITED WARRANTY FOR CONSUMERS
UltraPower Products, LLC, 231 Bentley St.,
Markham, ON L3R 3L1 Canada (“UltraPower”)
extends you this Limited Warranty.
Statutory or common law may provide you with
additional rights or remedies, which shall not be
affected.
“Proper Usage” This UltraPower device
is intended to be used for private purposes
within a home or dwelling only, and not for
commercial applications. The device must
be connected and operated in compliance
with all applicable local, state, provincial, or
federal law, code or regulations, including all
building and/or electrical codes, in accordance
with manufacturer recommendations and/or
instructions in the materials and documentation
that accompany the device and any Connected
Equipment, with proper electrical grounding,
with proper and direct connection between
the device and an AC power source that has
protective grounding (excluding gas or diesel
powered generators), with cable or telephone
or data lines to any Connected Equipment
properly connected to the device, and without
a connection in a “daisy-chain” fashion to or
with any extension cord, surge suppressor,
power strip, uninterruptible power supply or
other equipment.
“Authorized Dealer” UltraPower will honor the
Limited Connected Equipment Warranty only if
the Product was purchased from an Authorized
UltraPower retailer, distributor, reseller or
retailer and was sold to you in new condition in
its original packaging.
“Connected Equipment” The User of this
device may void the Limited Connected
Equipment Warranty by connecting equipment
that has been altered, modified, or tampered
with, and such equipment must comply with all
applicable laws and safety standards.
“Physical Connected Equipment Damage”
is defined as a product defect resulting from a
transient AC power, cable, satellite, telephone,
or data surge while connected to a properly
installed UltraPower device. This definition does
not refer to damage to Connected Equipment
resulting from surge, spike, or lightning strike
incurred through a connection other than
through the device. The Limited Connected
Equipment Warranty does not extend to loss
of data or consequential, indirect or special
damages resulting from the Connected
Equipment Damage.
“The Connected Equipment Value” The
connected equipment value, if and when
connected equipment damage occurs, is
defined as ‘Fair Market Value’.
WARRANTY INFORMATION