LG SIGNATURE WM9500HKA User guide

LG SIGNATURE
Brand
LG SIGNATURE
Model
WM9500HKA
Category
Washing machines
Type
User guide
42 TROUBLESHOOTING
TROUBLESHOOTING
FAQs: Frequently Asked Questions
Q: Why does my washer make loud banging noises while it is lling with water?
A: This is actually a problem with the plumbing in your home. When the water valve in the washer shuts
off, it can cause pipes in your home to move, resulting in a loud banging noise. This effect, called
water hammer, can be reduced by installing an item called a water hammer arrestor. Add-on arrestors
can be purchased through your local hardware or home improvement store.
Q: Why is there so little water in my washer? How can it clean the clothes?
A: HE (High-Efciency) washers are designed to properly wash your laundry while using a minimum
amount of water and energy. Because the water volume is low, the small amount of detergent used is
more concentrated in the water, resulting in excellent cleaning performance.
Q: When I press a button, why does my washer beep and then nothing happens?
A: • The Child Lock feature is turned on. To turn off Child Lock, turn the washer on, then press and hold
the button that has "*Child Lock" on or under it for three seconds.
• Power or Signal is off.
Q:
Where should I pour my OxiClean™ or other powdered laundry products when doing my
laundry?
A: If you are using powdered laundry detergent, load it in the main detergent dispenser after removing
the liquid detergent insert. Powdered laundry agents such as OxiClean™ or powdered color safe
bleach should be put directly into the tub. These products can be put in the empty tub before loading
or on top of the laundry after loading the machine.
43TROUBLESHOOTING
ENGLISH
Before Calling for Service
The washer is equipped with an automatic error-monitoring system to detect and diagnose problems at an early
stage. If your washer does not function properly or does not function at all, check the following before you call for
service.
Noises You Might Hear
Noise Possible Cause Solutions
Spraying or Hissing
Water spraying or circulating during the
cycle.
Normal Operation
Humming or
Gurgling
Drain pump is pumping water from the
washer at times during a cycle.
Normal Operation
Water sloshing
A liquid in the balance ring around
the wash basket helps the basket spin
smoothly.
Normal Operation
Water being added
after the washer has
already begun to
operate
The washer adapts to the load size and
type to add more water to the cycle as
needed.
Normal Operation
The wash load may be unbalanced.
If the washer senses that the load is
unbalanced, it will stop and rell to
redistribute the load.
The washer may be diluting laundry
additives to add to the wash load.
Rattling and
clanking noise
Foreign objects, such as keys, coins, or
safety pins may be in drum or pump.
Stop washer, check drum and drain lter for
foreign objects. If noise continues after washer
is restarted, call for service.
Thumping sound
Heavy wash loads may produce a
thumping sound.
This is normal. If sound continues, washer is
probably out of balance. Stop and redistribute
wash load.
Wash load may be out of balance. Pause the cycle and redistribute the load.
Vibrating noise
Packaging materials were not removed.
See the Unpack and Remove Shipping
Material information in the Installation section.
Wash load may be unevenly distributed
in the drum.
Pause the cycle and redistribute the load.
Not all leveling feet are resting rmly
and evenly on the oor.
See Level the Washer in the Installation
section.
Floor not rigid enough.
Make sure that the oor is solid and does
no ex. See Flooring in the Installation
Requirements section.
Squeak noise Packaging materials were not removed.
See the Unpack and Remove Shipping
Material information in the Installation section.
Banging noise when
washer is lling
with water (Water
Hammer)
Plumbing in the home moves or exes
when the water valves in the washer
shut off.
Water hammer is not caused by a defect in
the washer. Install water hammer arrestors
(purchased separately at hardware or home
improvement store) between the ll hose and
the washer for best results.
Household water supply pressure is
very high.
Adjust household water supply regulator to a
lower pressure or contact a plumber.
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LG SIGNATURE WM9500HKA User guide

LG SIGNATURE
Brand
LG SIGNATURE
Model
WM9500HKA
Category
Washing machines
Type
User guide
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