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5 - 2 Symbol CS3000 Series Scanner Product Reference Guide
Troubleshooting
Table 5-1
Troubleshooting
Problem Possible Causes Possible Solutions
Laser comes on, but scanner
does not decode the bar code.
Scanner is not programmed
for the correct bar code
type.
Ensure the scanner is programmed to read the
type of bar code being scanned.
Bar code symbol is
unreadable.
Check the symbol to ensure it is not defaced. Try
scanning test bar codes of the same bar code
type. See
Appendix C, Sample Bar Codes
for test
bar codes.
Bar code is out of range of
the scanner.
Move scanner closer to or further from bar code.
Scanner emits long beeps for 5
seconds when scanning a bar
code.
Memory is full. Download bar code data to the host and clear the
memory.
Scanner does not decode the
bar code and the LED blinks
amber, red, green.
Scanner needs to be reset. Press the reset button. See
Figure 1-1 on page
1-1
for the location.
Scan the Restore Defaults bar code below.
Scanner LED turns solid red for
a few seconds.
Battery is low. Charge the battery. See
Charging the Scanner
Battery on page 1-3
.
Scanner does not fully charge. Attempt to charge on a
non-powered USB hub.
Connect the scanner to a powered USB hub
(5V, 500mA max).
Bluetooth LED turns off. Scanner is out of range of
the Bluetooth host.
Move closer to the host and press any key to
re-pair with the host.
Can’t see the scanner drive
after connecting scanner to
host.
Scanner is mapping to a
drive used by another
device.
Use Windows’ map drive function to change the
scanner drive letter.
NOTE If problems still occur, contact the distributor or Motorola Enterprise Mobility Support. See page xiii for
contact information.
Before contacting support, view the sysinfo.txt file in the \Parameters folder on the CS30XX. This
indicates the device’s serial number, software version, Bluetooth version, and scan engine version and is
useful when troubleshooting the scanner.