Aiphone IX Series Operating instructions

IX System

Video Door Station

IX-DV, IX-DVF,

IX-DVF-2RA, IX-DVF-RA,

IX-DVF-P, IX-DVF-L

Door Station

IX-SSA, IX-SSA-2RA,

IX-SSA-RA, IX-SS-2G

Operation Manual

Software version 1.00 or later

IX-SSA IX-SSA-2RA

IX-SSA-RA IX-SS-2G

IX-DV

IX-DVF

IX-DVF-2RA

IX-DVF-RA

IX-DVF-P

IX-DVF-L

Important

• Be sure to read this document (Operation Manual) prior to usage to ensure correct

operation, After reading this document, store it in a safe location so that it can be

referred to at any time.

• The illustrations and images in this manual may vary from the actual ones.

2

Precautions

Literature information

1

Literature information

The important information concerning correct operation and what you should observe is marked with the following

symbols.

• Terms and button names displayed on the main unit and PC screens are indicated as [XXXX].

• The pages that you should refer to are indicated as "Title (→ page XX)", (→ page XX), or page XX.

• Please note that images and illustrations depicted in this manual may differ from the actual ones.

• The illustrations used in this manual for explanatory purposes use IX-DV as an example.

• In this document, Video Door Stations (IX-DV and IX-DVF(-*)) and Door Stations without cameras (IX-SSA(-*) and

IX-SS-2G) are referred to collectively as "Door Stations."

• "Video Door Station" is used when describing the operation and explanation of Video Door Stations (IX-DV and IX-

DVF(-*)).

• VoIP Phones and IX system stations are referred to collectively as "Stations."

This symbol means that operating the device incorrectly ignoring these precautions may cause

severe injury or death.

This symbol means that operating the device incorrectly ignoring these precautions may cause

severe injury or property damage.

Indicates important instructions that should be observed or avoided, and what should be known

before operation. Please read and understand before proceeding.

This symbol indicates that the information is supplementary to the function, operation, or

handling of the device.

Warning

Caution

Important

Note

3

Precautions

1

Precautions

Warning

Negligence could result in death or serious injury.

If the device is emitting smoke, an abnormal

odor, or an abnormal sound, or if the device

is dropped or damaged, immediately unplug

the LAN cable.

May cause fire or electrical shock.

Do not, under any circumstances, open up the

device.

Voltage within some internal components may

cause electrical shock.

Do not disassemble or modify the device.

May cause fire or electrical shock.

Caution

Negligence could result in injury to people or damage to property.

Do not put anything on or cover the unit with

cloth,etc.

Fire or unit trouble could result.

Do not put your ear close to the speaker when

using the device.

May cause harm to the ear if a sudden loud noise

is emitted.

4

Precautions

1

Precautions on operation

Requests

• Use this product at least 1 m (3'3") away from radios and televisions.

• Use this product at least 20 cm (7-7/8") away from wireless remote controls for devices such as floor heaters or water heaters,

wireless LAN routers, cordless phones, and other such devices. Doing otherwise could scramble video or audio.

• When installing or using the device, give consideration to the privacy rights of subjects, as it is the responsibility of the system

owner to post signs or warnings in accordance with local ordinances.

• In order to prevent unexpected problems from occurring due to leaking unique information stored in the device, it is the

customer's responsibility to delete settings, recorded video/audio, and other information stored in the device, when discarding,

transferring, or returning the device. Refer to the relevant page of this document for information on how to clear information.

(→page 87)

• When using sensors or other devices from a non-AIPHONE brand with this system, do so according to the specifications and

guarantees provided by the manufacturer and seller.

• Although this product is designed to be splash-proof, do not allow sprinkling water to make direct contact. Doing so could

cause malfunction.

• Be sure to receive and store the setting file from the person who configured the product. If the setting file is lost, you may be

charged a separate setting fee during maintenance or after-sales service.

• Talk within 30cm (11-13/16") or less from the unit. If you stand too far away, it may be difficult for the other person to hear the

communication.

5

Precautions

1

Notices

• AIPHONE is not to be held responsible for any and all damages resulting from content or specifications of this product.

• AIPHONE is not to be held responsible for any and all damages resulting from malfunctions, defects, or misuse of this product.

• This product cannot be used during power outages.

• If the device is used in areas where there are business-use wireless devices such as a transceiver or mobile phones, it may

cause malfunction.

• This device is not meant to protect lives or property. AIPHONE is not to be held responsible for any and all resulting serious

accidents, disaster accidents, or physical damage.

• This device is for installation on walls only. It cannot be used on a table.

• AIPHONE is not to be held responsible for any difficulties with recordings (changes to recordings, erasure, etc.). Please keep

this in mind.

• Freezing during winter could make it difficult to see images or stop the call button on the entrance child unit from working.

• The device cannot be operated while updating the system configuration.

• If communication becomes congested or calls are made from multiple Video Door Stations in the system, the audio or image

could drop, become delayed, suffer a reduced frame rate, or otherwise not operate normally.

• AIPHONE is not to be held responsible for any and all damages resulting from delays or inabilities to provide this service or

mistakes/losses in communication methods for any reason outside the responsibility of AIPHONE, such as network device or

Internet service outages, or line or communication method outages.

• AIPHONE is not to be held responsible for any damages resulting from customer PINs or other transmitted information being

leaked due to interception, unauthorized access, or other reasons along the communication path through the Internet.

• Some functions or services may be restricted depending on how and where the product is installed.

• The screens shown for explanatory purposes in this document were created for the Operation Manual. Screens may differ

depending on the system being used.

• Hands-free calls are a method of automatically switching between the transmitter and receiver so that the louder of the two is

prioritized, making it audible by the quieter of the two. If the surrounding area is loud, the call may be interrupted, making it

difficult to respond.

• When calling, if you speak before the other party has finished talking, the audio could be interrupted. It is better to wait until the

other party finishes speaking before saying something.

• The noise reduction function may determine that certain tones are noise and cut transmission of those tones. However, this is

not a malfunction.

• It is the customer's responsibility to ensure the security of any PCs being used. AIPHONE is not to be held responsible for any

and all security issues.

• The date and time displayed on the product will return to the initial value if the product loses power for 30 minutes or longer,

such as during a power outage.

• When putting a hearing aid into T-mode and approaching IX-DVF-L, the intercom system may be affected by radio frequency

interference etc., depending on the installation environment.

6

Table of contents

1 Precautions

Literature information ............................................................................................................. 2

Literature information ........................................................................................................... 2

Precautions ............................................................................................................................ 3

Precautions .......................................................................................................................... 3

Precautions on operation ..................................................................................................... 4

2 Before you start using the device

Part Names ............................................................................................................................ 8

Part Names .......................................................................................................................... 8

About indicators ................................................................................................................... 16

About indicators ................................................................................................................. 16

microSD Cards (IX-SSA(-*), IX-DV, and IX-DVF(-*)) ........................................................... 22

microSD Cards

(IX-SSA(-*), IX-DV, and IX-DVF(-*)) .............................................................................. 22

Inserting/Removing microSD Cards ................................................................................... 23

3 How to use the device

To make a call / To respond to an incoming call ................................................................. 26

Placing an Outgoing Call (except for IX-DVF-RA and IX-SSA-RA) ................................... 26

Placing an Urgent Outgoing Call (IX-DVF-2RA, IX-DVF-RA, IX-SSA-2RA, and IX-SSA-RA)

28

To use an external device to make a call ........................................................................... 30

To respond to an incoming call .......................................................................................... 32

To receive a paging call ....................................................................................................... 34

To receive a paging call ..................................................................................................... 34

Confirming Video/Audio Recording ...................................................................................... 36

Playing Recorded Video/Audio on a PC ............................................................................ 36

Other functions .................................................................................................................... 37

To make the device sound a tone on a schedule ............................................................... 37

To make the device send an email message ..................................................................... 38

4 Settings and Adjustments

Configuring the device on a PC ........................................................................................... 39

Configuring the device on a PC ......................................................................................... 39

Station Information ............................................................................................................. 46

Network Settings ................................................................................................................ 49

System Information ............................................................................................................ 52

Call Settings ....................................................................................................................... 54

Option Input / Relay Output Settings .................................................................................. 63

Function Settings ............................................................................................................... 66

Station Settings .................................................................................................................. 80

7

Table of contents

Maintenance ....................................................................................................................... 87

Viewing video from IX-DV or IX-DVF(-*) with 3rd party products (ONVIF) ........................ 88

5 Other

Appendix .............................................................................................................................. 89

Specifications ..................................................................................................................... 89

Maintenance ....................................................................................................................... 90

Notice regarding the software .............................................................................................. 91

Notice regarding the software ............................................................................................ 91

FOR PROPER USE OF THE STATION .............................................................................. 95

REGULATIONS ................................................................................................................. 95

WARRANTY ....................................................................................................................... 96

8

Before you start using the

device

Part Names

2

Part Names

Video Door Station IX-DV

*1 Pressing the [Call] button turns the light ON when in a dark location, such as at night. The light turns OFF once the call has

ended.

It also lights ON when being monitored by the Master Station.

There may be cases where it is configured to not light ON.

*2 The angle of the camera can be adjusted up and down.

*3 This is for use by service personnel only. Do not press it.

Video Door Station IX-DVF

Status indicator (orange/

blue)

Call indicator (green)

Communication indicator

Door release indicator

(green)

Speaker

Microphone

Camera

Night LED

illumination

*1

Call button

Area around is lit up with

blue light

Reset button*

*3

microSD card eject button*

(→page 22)

Camera angle adjusting

lever

*2

MAC address

Terminal cover

microSD card slot*

(→page 22)

*Found by removing terminal cover.

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door release indicator

(green)

Speaker

Microphone

Camera

Night LED

illumination

*1

Call button

Area around is lit up with

blue light

Reset button*

*3

microSD card eject button*

(→page 22)

Camera angle

adjusting lever

*2

MAC address

Terminal cover

microSD card slot*

(→page 22)

*Found by removing terminal cover.

9

Before you start using the

device

Part Names

2

*1 Pressing the [Call] button turns the light ON when in a dark location, such as at night. The light turns OFF once the call has

ended.

It also lights ON when being monitored by the Master Station.

There may be cases where it is configured to not light ON.

*2 The angle of the camera can be adjusted up and down.

*3 This is for use by service personnel only. Do not press it.

10

Before you start using the

device

Part Names

2

Video Door Station IX-DVF-2RA

*1 Pressing the [Call] button turns the light ON when in a dark location, such as at night. The light turns OFF once the call has

ended.

It also lights ON when being monitored by the Master Station.

There may be cases where it is configured to not light ON.

*2 The angle of the camera can be adjusted up and down.

*3 This is for use by service personnel only. Do not press it.

Video Door Station IX-DVF-RA

*1 Pressing the [Call] button turns the light ON when in a dark location, such as at night. The light turns OFF once the call has

ended.

It also lights ON when being monitored by the Master Station.

There may be cases where it is configured to not light ON.

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door release indicator

(green)

Speaker

Braille

Microphone

Camera

Night LED

illumination

*1

Urgent call

button

Reset button*

*3

microSD card eject button*

(→page 22)

Camera angle

adjusting lever

*2

MAC address

Terminal cover

microSD card slot*

(→page 22)

*Found by removing terminal cover.

Call button

Area around is lit up

with blue light

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door eject indicator

(green)

Speaker

Microphone

Camera

Night LED

illumination

*1

Reset button*

*3

Urgent call

button

microSD card eject button*

(→page 22)

Camera angle

adjusting lever

*2

MAC address

Terminal cover

microSD card slot*

(→page 22)

*Found by removing terminal cover.

Braille

11

Before you start using the

device

Part Names

2

*2 The angle of the camera can be adjusted up and down.

*3 This is for use by service personnel only. Do not press it.

12

Before you start using the

device

Part Names

2

Video Door Station IX-DVF-P

*1 Pressing the [Call] button turns the light ON when in a dark location, such as at night. The light turns OFF once the call has

ended.

It also lights ON when being monitored by the Master Station.

There may be cases where it is configured to not light ON.

*2 The angle of the camera can be adjusted up and down.

*3 This is for use by service personnel only. Do not press it.

Video Door Station IX-DVF-L

*1 Pressing the [Call] button turns the light ON when in a dark location, such as at night. The light turns OFF once the call has

ended.

It also lights ON when being monitored by the Master Station.

Call button

Area around is lit up

with blue light

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door release indicator

(green)

Speaker

Microphone

Camera

Night LED

illumination

*1

Reset button*

*3

HID

®

reader

microSD card eject button*

(→page 22)

Camera angle

adjusting lever

*2

MAC address

Terminal cover

microSD card

slot*

(→page 22)

*Found by removing terminal cover.

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door release indicator

(green)

Speaker

Microphone

Camera

Night LED

illumination

*1

Call button

Area around is lit up with

blue light

Hearing aid T-mode

compatibility symbol

*4

Nameplate

(with backlight)

Reset button*

*3

microSD card eject button*

(→page 22)

Camera angle

adjusting lever

*2

MAC address

Terminal cover

microSD card

slot*

(→page 22)

*Found by removing terminal cover.

Hearing aid unit

13

Before you start using the

device

Part Names

2

There may be cases where it is configured to not light ON.

*2 The angle of the camera can be adjusted up and down.

*3 This is for use by service personnel only. Do not press it.

*4 This station emits an electromagnetic field for hearing aids equipped with T-mode to produce clear audio.

14

Before you start using the

device

Part Names

2

Audio Only Door StationIX-SSA

*1 This is for use by service personnel only. Do not press it.

Audio Only Door StationIX-SSA-2RA

*1 This is for use by service personnel only. Do not press it.

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door release indicator

(green)

Speaker

Microphone

Call button

Area around is lit up with

blue light

Reset button*

*1

microSD card eject button*

(→page 22)

MAC address

Terminal cover

microSD card slot*

(→page 22)

*Found by removing terminal cover.

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door release indicator

(green)

Speaker

Microphone

Call button

Area around is lit up with

blue light

Reset button*

*1

microSD card eject button*

(→page 22)

MAC address

Terminal cover

microSD card

slot*

(→page 22)

*Found by removing terminal cover.

Braille

Urgent call button

15

Before you start using the

device

Part Names

2

Audio Only Door StationIX-SSA-RA

*1 This is for use by service personnel only. Do not press it.

Audio Only Door Station IX-SS-2G

*1 This is for use by service personnel only. Do not press it.

Status indicator

(orange/blue)

Call indicator (green)

Communication

indicator (orange)

Door release indicator

(green)

Speaker

Microphone

Reset button*

*1

microSD card eject button*

(→page 22)

MAC address

Terminal cover

microSD card slot*

(→page 22)

*Found by removing terminal cover.

Braille

Urgent call

button

Status indicator (orange/blue)

Call indicator (green)

Communication indicator (orange)

Speaker

Microphone

Call button

MAC address

Reset button*

*1

Terminal cover

*Found by opening terminal cover.

16

Before you start using the

device

About indicators

2

About indicators

IX-DV, IX-DVF, IX-DVF-2RA, IX-DVF-RA, IX-DVF-P, IX-DVF-L

: On, : Off

Name Status (Pattern) Description

Status

indicator

Orange

flashing

Normal flashing Booting

Fast flashing Device failure,

startup error

Long interval flashing Communication

failure

Long irregular flashing Updating Firmware

Long irregular flashing Mounting/

unmounting

microSD card

Long irregular flashing Initializing

Blue light Standby

Blue flashing Slow flashing Calling destination

busy

Fast flashing Incoming call

Slow flashing Incoming paging

Slow flashing When being

monitored (may be

set to not flash)

Illustrations shown are for IX-DVF.

Call indicator (green)

Communication indicator

(orange)

Door release indicator

(green)

Status indicator (orange/

blue)

Call indicator (green)

Communication indicator

(orange)

Door release indicator

(green)

Status indicator (orange/

blue)

0.75 sec 0.75 sec

0.25 sec 0.25 sec

0.5 sec 4 sec

0.25

sec

0.25

sec

0.25

sec

0.25

sec

0.25

sec

1

sec

17

Before you start using the

device

About indicators

2

*1 Flashes when the electrical lock connected to this station is released.

If door release timeout is set to 3 seconds or less, it will flash at a 3 second interval.

Call indicator Green

flashing

Fast flashing Outgoing calling

Communicati

on indicator

Orange light In communication

Door release

indicator

Green

flashing

Normal flashing

Door releasing

*1

Name Status (Pattern) Description

18

Before you start using the

device

About indicators

2

IX-SSA, IX-SSA-2RA, IX-SSA-RA

: On, : Off

Name Status (Pattern) Description

Status

indicator

Orange

flashing

Normal flashing Booting

Fast flashing Device failure,

startup error

Long interval flashing Communication

failure

Long irregular flashing Updating Firmware

Long irregular flashing Mounting/

unmounting

microSD card

Long irregular flashing Initializing

Blue light Standby

Blue flashing Slow flashing Calling destination

busy

Fast flashing Incoming call

Slow flashing Incoming paging

Slow flashing When being

monitored (may be

set to not flash)

Illustrations shown are for IX-SSA.

Call indicator (green)

Communication indicator (orange)

Door release indicator (green)

Status indicator (orange/blue)

0.75 sec 0.75 sec

0.25 sec 0.25 sec

0.5 sec 4 sec

0.25

sec

0.25

sec

0.25

sec

0.25

sec

0.25

sec

1

sec

19

Before you start using the

device

About indicators

2

*1 Flashes when the electrical lock connected to this station is released.

If door release timeout is set to 3 seconds or less, it will flash at a 3 second interval.

Call indicator Green

flashing

Fast flashing Outgoing calling

Communicati

on indicator

Orange light In communication

Door release

indicator

Green

flashing

Normal flashing

Door releasing

*1

Name Status (Pattern) Description

20

Before you start using the

device

About indicators

2

IX-SS-2G

: On, : Off

Name Status (Pattern) Description

Status

indicator

Orange

flashing

Normal flashing Booting

Fast flashing Device failure,

startup error

Long interval flashing Communication

failure

Long irregular flashing Updating

Firmware

Long irregular flashing Initializing

Blue light Standby

Blue flashing Slow flashing Calling destination

busy

Fast flashing Incoming call

Slow flashing Incoming paging

Slow flashing When being

monitored (may be

set to not flash)

Call indicator Green

flashing

Fast flashing Outgoing calling

Communicati

on indicator

Orange light In communication

Status indicator (orange/

blue)

Communication

indicator (orange)

Call indicator (green) + communication

indicator (orange)

Call indicator

(green)

0.75 sec 0.75 sec

0.25 sec 0.25 sec

0.5 sec 4 sec

0.25

sec

0.25

sec

0.25

sec

0.25

sec

0.25

sec

1

sec

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