Installation Guide
What’s included
Wireless Modem
Step 1: Set up and plug in your modem.
A. Attach the ends of the coax cable to your modem and an active coax outlet.
B. Attach the power cord to the modem, then to an active electrical outlet.
C. Your modem indicator lights will begin to turn on. Once the 2 blue lights are solid
and the @ symbol on the front of the modem appear, the Internet is ready to be connected.
Tip: Try to place your modem in a central location in your home. Avoid placing your modem in basements, in cabinets, or behind
other objects. Try to keep your modem away from household appliances, metal or stainless steel objects, and electrical equipment.
Hitron Wi-Fi modem Coax splitter
(Optional)
Coax cable Ethernet cable
(Optional)
Power cord
2.4G
5G
Power Light
Will flash for a moment at the start of the boot
process, then remain solid.
Upstream Light
Will flash green for a few minutes, and then go
solid blue.
Downstream Light
Will flash green for a few minutes, then go
solid blue.
Lock Light
Will remain solid when the modem is online.
LAN Light
Will flash when a wired device is connected to any
of the 4 yellow ports on the back of the modem.
2.4G
Will flash when communicating with a device, that is
transmitting over 2.4G band. (ie: Laptop, cellphone)
5G
Will flash when communicating with a device, that
is transmitting over 5G band. (ie: Laptop, cellphone)
Step 2: Connecting devices to the new Wi-Fi networks.
A. Find a sticker on the back of your modem with the Wi-Fi network name (SSID) and password
(passphrase or key).
B. Open your smartphone, tablet or computer’s Wi-Fi settings.
C. Select your Wi-Fi network name from the list of available networks.
D. Enter the password into your device when prompted (note: password is case sensitive).
E. Once the Wi-Fi icon appears at the top of your device, you are connected to the World Wide Web.
Note: depending on the model of your model, an additional step is required. Open a web browser and
follow the on-screen Easy Connect instructions to test your connection and customize your Wi-Fi settings.
Once you’re done, make sure to update the settings on your Wi-Fi devices so that they connect to your new
Wi-Fi network name and password.
Tip: If you’ve already set up your devices to connect to a particular Wi-Fi network name and password, you can apply these
to your new modem.
Installation Tips:
1. If you want to use one coax outlet for both your modem and another device (such as a TV set-top box),
use a coax splitter. Make sure the coax wall outlet is connected to the IN port of the splitter. The 2 OUT ports
are to be connected to the modem and other device.
myaccess.ca | 1-866-363-2225
C033_Wireless_Install_Guide
Need more assistance?
Find your answers here
1. Visit us online at myaccess.ca/support.
2. For technical assistance, call 1-866-363-2225 or email help@myaccess.coop
Wi-Fi Network: _______________________________________
Password: _______________________________________
Wi-Fi Network: _______________________________________
Password: _______________________________________
Modem User name (if changed from default): _______________________________
Password (if changed from default): ______________________________________
Password and network information.
Coax cable outlet to splitter.
Coax cable into modem.
Coax cable into device.
2. You can hardware devices such as gaming consoles and Smart TVs with an Ethernet port directly to your
modem using the Ethernet cable provided.
3. If the downstream light on your modem continues to flash green, your coax line does not have signal on it.
Try relocating your modem to an active line. If there are no active lines, please contact our Customer Care team.
4. If the password on the back of the modem does not work, the modem may have to be factory reset.
To do this, find the reset button on the back of the modem. Hold that button down while the modem is
powered up, until all the lights flash at the same time. The modem will reset and then start the boot
process over again.
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