Unify OpenScape Desk Phone CP100 User guide

OpenScape Desk Phone CP100

OpenScape Business

User Guide HFA

A31003-C1000-U123-1-7619

Our Quality and Environmental Management Systems are

implemented according to the requirements of the ISO9001 and

ISO14001 standards and are certified by an external certification

company.

Reference No.: A31003-C1000-U123-1-7619

The information provided in this document contains merely general descriptions or

characteristics of performance which in case of actual use do not always apply as

described or which may change as a result of further development of the products.

An obligation to provide the respective characteristics shall only exist if expressly agreed in

the terms of contract.

Availability and technical specifications are subject to change without notice.

Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify Software and

Solutions GmbH & Co. KG. All other company, brand, product and service names are

trademarks or registered trademarks of their respective holders.

unify.com

Important information 3

Important information

Trademarks

Location of the telephone

• The telephone should be operated in a controlled environment with an ambient temperature be-

tween 5°C and 40°C.

• To ensure good speakerphone quality, the area in front of the microphone (front right) should be

kept clear. The optimum speakerphone distance is 50 cm.

• Do not install the telephone in a room where large quantities of dust accumulate; this can con-

siderably reduce the service life of the telephone.

• Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to

damage the electronic components and the plastic casing.

• Do not operate the telephone in damp environments such as bathrooms.

For safety reasons, the telephone should only be supplied with power:

• using the original power supply unit.

Reference No.: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or

• in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af

standard.

Never open the telephone or a key module. Should you encounter any problems,

consult your administrator.

Use only original accessories. The use of other accessories may be hazardous

and will render the warranty, extended manufacturer's liability and the CE mark-

ing invalid.

The compliance of the equipment according to EU directives is confirmed by the CE

mark. This Declaration of Conformity and, where applicable, other existing declara-

tions of conformity as well as further information on regulations that restrict the usage

of substances or affect the declaration of substances used in products can be found

in the Unify Expert WIKI at

http://wiki.unify.com under the section “Declarations of Conformity”.

All electrical and electronic products should be disposed of separately from the mu-

nicipal waste stream via designated collection facilities appointed by the government

or the local authorities.

The correct disposal and separate collection of your old appliance will help prevent

potential negative consequences for the environment and human health. It is a pre-

condition for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old appliance, please contact

your city office, waste disposal service, the shop where you purchased the product or

your sales representative.

The statements quoted above are only fully valid for equipment that is installed and

sold in the countries of the European Union and is covered by the European Directive

2002/96/EC. Countries outside the European Union may have other regulations re-

garding the disposal of electrical and electronic equipment.

7

4 Important information

Product support on the Internet

Information and support for our products can be found on the Internet at:

http://www.unify.com/

.

Technical notes, current information about firmware updates, frequently asked questions and lots

more can be found on the Internet at:

http://wiki.unify.com/

.

Contents 5

Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Product support on the Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Icons used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9

Displays for describing operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Selecting and confirming the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Setting the required option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Getting to know the OpenScape Desk Phone CP100 . . . . . . . 12

The user interface of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Idle mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Dialpad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Call list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Settings and functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Ports on the underside of the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Telephone settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Setting the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the volume during a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Adjusting the ringer tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

Adjusting the attention ring volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Adjusting the speakerphone to the room acoustics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Call settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Preventing and allowing call waiting (automatic camp-on) . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Call waiting tone on/off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Door opener . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Configuring a speed-dial key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Activating/deactivating the night answer service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Programming the function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Configuring function keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

Overview of functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Programming a procedure key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Deleting function key programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

6 Contents

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accepting a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Accepting a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . . 29

Picking up a specific call for your colleague . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Using the speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Accepting calls from the entrance telephone and opening the door . . . . . . . . . . . . . . . . . . . 31

Turning the microphone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Making calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Dialing with selected dialing keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Redialing a number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Using the caller list. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Calling a subscriber from the internal system phonebook . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Making calls using system speed-dial numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Dialing with speed-dial keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Talking to your colleague with a speaker call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Automatic connection setup (hotline) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Sending a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39

Leaving an absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Deleting absence text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41

Assigning a phone number (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using variable call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Using call forwarding no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Saving a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Accepting a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Viewing and deleting a saved callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

During a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Switching to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Switching to the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46

Open listening in the room during a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Using call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Saving a phone number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Calling a second party (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Holding a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Conducting a conference call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Activating tone dialing/DTMF suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Making calls in the team/executive/secretary configuration. . . 52

Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Line seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Line/trunk keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Accepting calls with the line keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Dialing with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Placing a call on hold on a line key and retrieving the held call. . . . . . . . . . . . . . . . . . . . . . . 55

Making calls on multiple lines alternately . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

MULAP privacy release . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Contents 7

Direct destination selection keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Calling a team member directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Transferring a call in progress . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Picking up a call for another team member . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Forwarding calls on trunks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Transferring calls directly to the executive phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Group call/hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Activating/deactivating a group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62

Picking up a call for another member of your team. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Uniform Call Distribution (UCD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Turning Silent Ringing on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Turning do not disturb on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Caller ID suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Locking the telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Locking another telephone to prevent unauthorized use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Saving your PIN code . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

User password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Changing the password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Other settings and functions . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Call charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Displaying call charges (not for U.S.). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Displaying call charges for another telephone (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . 72

Dialing with call charge assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Appointment reminder function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Saving a timed reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74

Using another telephone like your own for a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Logging on to the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

Logging off from the "guest telephone" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Fax details and message on answering machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Resetting services and functions

(system-wide cancellation for a telephone). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Activating functions for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Using system functions from outside

DISA (Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Controlling connected computers/programs/telephone data service . . . . . . . . . . . . . . . . . . . . . 80

Paging persons (not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Special networking functions . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Leaving hunt group/group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Setting up "follow me" call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using night answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Ringing group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Opening a door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

8 Contents

Testing the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Testing the phone's functionality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Checking the key assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Web interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Launching the web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Administrator Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

User Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

User menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Responding to error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Repair and recycling concept, extending performance capability

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Recycling and disposal of equipment in the OpenScape Desk Phone family. . . . . . . . . . . . . . 90

Repair reliability and spare part supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Extending performance capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Overview of functions and codes (alphabetical) . . . . . . . . . . . 96

General information 9

General information

About this manual

This User Guide is intended to help you familiarize yourself with the

OpenScape Desk Phone and all of its functions. It contains important informa-

tion on the safe and proper operation of the OpenScape Desk Phone. These in-

structions should be strictly complied with to avoid operating errors and ensure

optimum use of your telephone.

This document contains general descriptions of the technical options, which may

not always be available in individual cases. If a particular function on your phone

is not available to you as described, then it cannot be configured for you and

your phone – please contact your Administrator.

Icons used in the manual

Tips

Indicates important additional information in relation to handling.

ñ

Indicates required intervention by the Administrator.

10 General information

Displays for describing operation

The keys required for an action, such as € μ and the associated display

text are illustrated in the column highlighted on the left. The action is described

in the main column on the right.

The operating steps are not always illustrated in full in order to improve the leg-

ibility of the user guide.

The “Display contrast” option is selected in the example below and then

changed.

Selecting and confirming the required option

Required operating steps with display text

" Press keys on the left or right side.

€ μ Select an option in the menu or in lists using the navigation keys.

The required option is selected.

Z Confirm selected option.

Condensed illustration in the user guide

" Press keys on the left or right side.

Select and confirm the option shown (e.g. display contrast).

Setting the required option

Required operating steps with display text

The current value of the option will be displayed following confirmation with more

or fewer graduation marks.

" Pres keys on the left-hand side to reduce the value of the setting.

" Pres keys on the right-hand side to increase the value of the setting.

Condensed illustration in the user guide

" Keep pressing the keys until the desired result is set.

Display contrast?

~ ~ ~ ~

General information 11

Intended use

The OpenScape Desk Phone phone is a desktop or wall-mounted unit designed

for voice transmission and for connection to a LAN. Any other use is regarded

as unintended.

Telephone type

The identification details (exact product designation and serial number) of your

telephone can be found on the underside of the base unit.

Specific details concerning your communication platform can be obtained from

your Administrator.

Please have this information ready when you contact our service department re-

garding faults or problems with the product.

Speakerphone quality and display legibility

• To ensure good speakerphone quality, the area in front of the microphone

(front right) should be kept clear. The optimum speakerphone distance is 50

cm.

• Proceed as follows to optimize display legibility:

– Turn the phone to tilt the display to ensure you have a frontal view of the

display and avoid light reflexes.

– Adjust the contrast as required

 page 20.

12 Getting to know the OpenScape Desk Phone CP100

Getting to know the

OpenScape Desk Phone CP100

The following sections describe the most frequently used controls and displays.

The user interface of the phone

1

7

6

5

4

3

Release Redial Callog

13:53

4988700731631

Wed 02.03.18

2

Getting to know the OpenScape Desk Phone CP100 13

1 You can make and receive calls as normal using the handset.

2The display permits intuitive operation of the phone, it is realized as a three line display.

3 Incoming calls, voice mails and others are visually signaled via the Notification LED.

4

You can customize your telephone by assigning phone numbers and functions to the

programmable keys.

Preset default values:

• Release

•Redial

• Callog

5The dialpad can be used to enter phone numbers and write text.

6

You can use the navigation keys to navigate conveniently through the various phone

functions, applications and configuration menus.

7

Use the function keys to launch the following functions:

Â: the mailbox key retrieves text messages and voicemail.

@: the service key opens the Program/Service menu.

:: the speaker key activates/deactivates speakerphone mode.

": the WIP key adjusts the volume, brightness or contrast.

;: the mute key switches the microphone on/off. This function is useful to prevent the

other party from listening in under certain circumstances, for example when consulting

with someone else in the room or in case of annoying background noise.

14 Getting to know the OpenScape Desk Phone CP100

Display

Your OpenScape Desk Phone CP100 comes with a greyscale LCD display. Adjust the contrast to

suit your needs (

 page 20).

Idle mode

If there are no calls taking place or settings being made, your OpenScape Desk Phone CP100 is

in idle mode.

Example:

Idle menu

The idle menu opens when you press the Navigator keys € or μ  page 16 key in idle

mode. You can call up various functions here. The idle menu includes selected functions from the

Program/Service menu

 page 18.

The idle menu may contain the following entries:

• Callog?

• Forwarding on?

•CFNR on?

•CFSS on?

• Lock telephone?

• Absence text on?

• Silent ringing on?

• Night answer on?

• Trunk FWD on?

• Send Message?

• Phonebook?

• HF answerback on?

• Suppress call ID?

• Waiting tone off?

• DISA internal?

• Security Status?

Time

Date

Open the icon for the idle menu

Own phone number

3 Free Programmable Keys

01:53 Mon 13. 5. 2018

903122921330

Release Redial Callog

Getting to know the OpenScape Desk Phone CP100 15

Programmable function keys

Your OpenScape Desk Phone CP100 has three fixed function keys, which you can reprogram with

different functions or phone numbers at any time.

The icons represent the following functions by default:

•Release

•Redial

• Callog

Depending on how they are programmed, you can use the keys as follows:

• Function keys

 page 25

• Selected dialing keys

 page 28

16 Getting to know the OpenScape Desk Phone CP100

Dialpad

You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number.

In situations where text input is possible, for example when entering the user password, you can

also use the dial keys to enter text in addition to the digits and special characters mentioned. To

do this, press the numerical keys repeatedly.

Example: To enter the letter "h", press the number

4 key on the keypad twice.

Navigation keys

This control allows you to move between input fields, navigate in lists and menus or open the idle

menu. You use the

Z button to confirm options and launch functions:

Key Functions when key is pressed

^

Exit idle menu and cancel action

μ

Open the idle menu  page 14 or browse back in the menu from the end

€

Open the idle menu  page 14 or browse forward in the menu from the start

Z

Perform action

Getting to know the OpenScape Desk Phone CP100 17

Mailbox

Depending on your communication platform and its configuration (consult your Administrator), you

can use the

Â key to access messages from services in addition to messages received.

Messages

You can send short text messages to individual internal stations or groups. In idle mode

(

 page 14) the following signals alert you to the presence of new messages:

• The indicator starts flashing

Press the

Â key.

Voicemail

Press the Â key.

If your system is appropriately configured, you can call the voice mailbox directly and immediately

play back the messages saved.

If your telephone is connected to a voicemail system (such as Smart Voicemail), the Notification

indicator will flash slowly to alert you to any messages that have arrived.

An appropriate message also appears on the display.

For a description of how to edit the entries  page 40.

18 Getting to know the OpenScape Desk Phone CP100

Call list

If you are unable to accept an external or internal call, the call attempt is stored in the caller list.

Answered calls can also be saved (contact your Administrator).

Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp.

The oldest entry not yet deleted in the list is displayed first. Multiple calls from the same caller do

not automatically generate new entries in the caller list. Instead, only the most recent time stamp

for this caller is updated and its number incremented.

The caller list is automatically displayed

 page 36 in the idle menu  page 14.

Information is displayed regarding the caller and the time at which the call was placed.

Example:

Settings and functions

Press the @ menu key. You can use the Program/Service menu to access your communication

system's extensive functions.

Example:

The menu structure consists of two levels. The first line in this structure shows the menu currently

selected while the remaining lines show the options for this menu. The arrow next to an entry in-

dicates the availability of additional options for this entry.

Callers with suppressed numbers cannot be saved in the call list.

For a description of how to edit the call lists  page 36.

You can also access desired settings or functions in the Program/Service menu by entering

the relevant code, for example *80 or *7

 page 96.

Time/date sent? f

PETER 10168

Action

Name and/or phone number

Key icon

Menu title

Further entries are available

Service

*7=Use speed dialing? f

*80=Speaker call? f

#56=Retrieve call? f

*59=Pickup - directed? f

More featuresm

Getting to know the OpenScape Desk Phone CP100 19

Ports on the underside of the phone

Using network ports more efficiently

The OpenScape Desk Phone CP100 has a built-in Ethernet switch. This means that you can also

connect a PC with a LAN port to the LAN directly via the phone. The option for connecting the tele-

phone and PC must first be activated on the telephone by your Administrator.

Using this connection option saves one network port for each switch used and allows shorter net-

work cables to be used when arranged correctly.

Handset

Network SwitchPC

Power supply

(if required)

OpenScape Desk Phone CP100

Network switch PC

20 Telephone settings

Telephone settings

Display

Adapt the display of your OpenScape Desk Phone CP100 to suit your personal

requirements.

Setting contrast

The display has eight contrast levels that you can set according to your light con-

ditions.

" Press the key in idle mode  page 14.

Select and confirm the option shown.

" Change the display contrast. Press the key repeatedly until the desired level is

obtained.

Z Save.

Setting the display language

@ Open the menu  page 18.

Select and confirm the option shown.

Select and confirm the language you wish to use (e.g."Spanish") with the

Z.

Audio

Optimize the audio settings on your OpenScape Desk Phone CP100 for your

work environment and according to your personal requirements.

Adjusting the volume during a call

You are conducting a call.

" Raise or lower the volume. Keep pressing the key until the desired volume is set.

Z Save

1

.

" Press the key in idle mode  page 14.

Select and confirm the option shown.

Display contrast?

More features? f

*48= Select language?

15=Spanish?

1. If you do not save, the original value is reset for the next call.

Ringer volume?

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