Polycom SoundStation IP 7000 User manual

Brand: Polycom

Model: SoundStation IP 7000

Type: User manual

This manual is also suitable for

Polycom SoundStation IP 7000 offers exceptional audio quality and advanced features for crystal-clear communication. Its 360-degree microphone ensures all participants are heard, while noise-canceling technology eliminates background distractions. With the ability to connect to Wi-Fi networks and seamlessly handover calls between Wi-Fi and cellular networks, this conference phone offers exceptional flexibility. You can even change the SIM card to use different cellular networks or enable callback and reverse callback features for cost-effective communication.

Polycom SoundStation IP5000, IP6000 &

IP7000 manual

A. General information

1. Introduction

Welcome!

This manual helps you to optimize the usage of the conference telephone in combination with the

PBX. Please use this manual at initial operation.

We hope you enjoy using your conference telephone.

Subject to alterations

Version 1 / 05.2017 (en)

BlackBerry

A. General Information

B. FMC functionality

C. Installation instructions

D. Instructions for use

E. Fees

1. Multitasking

1. Introduction

2. Used symboles

3. Important Notes

A. General Information

1. Identities

2. Technology

3.1. Calls via WIFI

3.2. Seamless handover

3.3. Changing the SIM

3.4. Callback

3.5. Reverse callback

3. Cost aspects

B. FMC functionality

1. Compatible models

2. Brief instructions

3. Adding the FMC client to the telephone system

4. Download & installation

5. Starting up the programme

6.Auto-configuration

C. Installation instructions

1. Introduction

2. Home screen

3. Placing calls

4.1. Call forwarding

4.2. Hold

4.3. Call transfer

4.4. Attended call transfer

4.5. Conference call

4. Features

5. Call lists

6. End/Quit

7. Settings

C. Instructions for use

1. Connection charges for domestic calls

2. FMC abroad

D. Costs

1. Mobile telephony without GSM

E. Specials

F. Where can you find help with your telephone system?

A. General information

1. Identitäten

2. Technology

3.1. Calls via WLAN

3.2. Seamless handover

3.3. Changing the SIM

3. Cost aspects

B. Functioning

2. Kurzanleitung

3. Adding the FMC client to the telephone system

4. Download & installation

5. Starting up the programme

6. Automatic configuration

C. Installation

3. Anrufen

4.1. Call forwarding

4.2. Hold

4.3. Call transfer

4.4. Attended transfer

4.5. Toggle calls

4.6. Conference call

4. Features

5. Call lists

6. Quit

D. Manual

2. Reverse Call-Back

3. Mobile telephony without GSM

4. Ring tones

E. Specials

1. Domestic connection charges

2. International FMC

F. Costs

G. Where can you find help with your telephone system?

FMC manual for BlackBerry

1. Introduction

2. Symboles used

3. Important Notes

1. Identities

2. Technology

3.1. Calls via WLAN

3.2. Handover to GSM

3.3. Changing the SIM

3.4. Callback

3.5. Reverse callback

3. Cost aspects

1. Compatibility

2. Brief instructions

3. Installation

4. Starting the programme

5. Adding the FMC client to the telephone system

6. Auto-configuration

1. Home screen

2. Placing calls

3. Phone book (Contacts)

4. Call lists (progress)

5.1. Call forwarding

5.2. Hold

5.3. Unattended call transfer

5.4. Attended transfer

5.5. Toggle calls

5.6. Conference calls

5. Features (services)

6. Favorites

7. Settings

1. Connection charges for domestic calls

2. FMC abroad

2. Ring tones

F. Special features

G. Where can you find help with your telephone system?

FMC - iPhone manual

iPhone

1. Identities

2. Technology

3.1. Calls via WLAN

3.2. Seamless handover

3.3. Changing the SIM

3. Cost aspects

A. FMC functionality

1. Compatible models

2. Brief instructions

3. Adding the FMC client to the telephone system

4. Download

5. Installation

6. Starting up the programme

7. Starting up automatic configuration

B. Installation instructions

1. Starting up the programme

2. Home screen

3. Placing calls

4.1. Call forwarding

4.2. Hold

4.3. Call transfer

4.4. Announced transfer

4.5. Toggle calls

4.6. Conference calls

4. Features

5. Call lists

6. Profiles

7. Keypad lock

8. Quit

9. Icons

C. Instructions for use

1. Callback

2. Reverse callback

3. Mobile telephony without GSM

D. Special features

1. Connection charges for domestic calls

2. FMC abroad

E. Costs

F. Where can you find help with your telephone system?

FMC manual for Symbian

Symbian

2. Used symbols

Type Icon Description

Notice

Important information and notices that you

have to pay attention to.

Hint

Useful hints that provide additional

information.

Action - is marked with a dash

Result of an

action

⇒ is marked with an arrow

List

•

is marked with a bullet point

B. Set-Up

1. Requirements

Using the Polycom SoundStation IP 5000, IP 6000 or IP 7000 conference telephones with your nfon

telephone system merely requires a sound broadband connection.

2. Adding an extension on the administration portal

All telephones you receive are preconfigured and connected to the telephone system.

C. Operation

1. Overview

Diagram of the Polycom SoundStation IP 5000:

LED status display

The LED lights indicate the status of the conference telephone:

Continuously red: The microphones on the conference telephone are muted during a call

(“Mute”)

Flashing red: A call is being held (“hold”)

Continuously green: Line free when entering the telephone number during an active call

Flashing green: Incoming call

Diagram of the Polycom SoundStation IP 5000 keypad:

Diagram of the Polycom SoundStation IP 6000:

Diagram of the Polycom SoundStation IP 6000 keypad:

Diagram of the Polycom SoundStation IP 7000:

Diagram of the Polycom SoundStation IP 7000 keypad:

2. Outgoing call

When dialling an internal telephone number (extension), you only need to enter the extension

number.

When dialling an external telephone number, you must first dial “

” before dialling the

external telephone number.

- To complete dialling, press the “Call key” in either case or use the “Dial” softkey.

- To end the call, press the “Call key" again or press the “End” softkey to end the

call.

3. Incoming Call

- When a call is coming in, simply press the "Call key" or the “Answer” softkey to

accept the call.

- To end the call, press the “Call key" again or press the “End” softkey to end the

call.

4. Call waiting and toggling calls

If you are already in a call, the LEDs on the conference telephone light up green (continuous light).

A call waiting tone indicates a second call is coming in.

- Place the active call on "Hold” by pressing the “Hold" softkey during the active call.

- You can now accept the incoming call by pressing the "Call key" or the "Answer"

softkey.

The other party is now on "Hold” and hears the telephone system’s hold music.

- You can now press the softkey “More" and then “Merge”, to start a conference call with all parties

(maximum 3-way call). You can also end the incoming call by pressing the “End" softkey and

pressing "Continue" to return to the call previously placed on hold. Or use the "Transfer" softkey

to transfer the call to another person.

With all parties on "hold" simply use the navigation keys and to browse up and down

between the parties and return to the respective party by pressing the “Continue" softkey.

This feature is referred to as “toggle”, which allows you to switch between various active

connections. Only the parties in the call, which is currently active, can speak with each other. The

waiting party is “holding" and hears the telephone system’s hold music until the the call is

continued.

- To end a call, simply press the "Call key" or the “End” softkey.

5. Call transfer

Attended transfer

1. Press the Transfer key during an active call.

2. Now, dial the telephone number to forward to (internal or external telephone number). The other

party is now on “hold” and hears the telephone system’s hold music.

3. Confirm the number entered by pressing the Send softkey.

A connection is now established to the number you are transferring to.

4. You can now announce the caller to the party you are transferring to.

5. Press the Transfer softkey to complete the transfer.

6. You have completed the transfer and your line is “free” again.

Unattended (blind) transfer

1. Press the Transfer key during an active call.

2. Then press the Blind softkey.

3. Now, dial the telephone number to forward to (internal or external telephone number). The other

party is now on “hold” and hears the telephone system’s hold music.

4. Confirm the number entered by pressing the Send softkey.

5. The call is now transferred directly without being announced.

6. You have completed the transfer and your line is “free” again.

6. Conferences (3-way calls)

- Call party 1. (Enter telephone number, then press the "Call key" or the "Dial"

softkey)

- Once you have reached party 1, press the “Hold” softkey.

The current call is now placed on “hold” and party 1 hears the telephone system’s hold music.

- Now, call party 2 and wait to reach party 2. (Enter telephone number and press "Call key"

or the "Dial" softkey)

- Use the “More" softkey and then “Merge" to initiate the 3-way call.

A conference call with more than 3 parties can easily be set up on the administration

portal: Please refer to Telephone Conferences in the administration portal manual.

7. Redialing

- Press the “Redial” key.

- This automatically redials the last number called.

8. Calling from the call list

Polycom SoundStation IP 5000 and IP 7000

Outgoing calls

- Press the navigation key (arrow to the right).

- Use or to browse the list of outgoing calls (downward arrow and upward arrow).

- Once you have found the entry you would like to call, simply press the "Call" key to place

the call.

Incoming calls

- Press the navigation key (arrow to the left).

- Use and to browse the list of outgoing calls (downward arrow and upward arrow).

- Once you have found the entry you would like to call, simply press the "Call" key to place

the call.

Polycom SoundStation IP 5000, IP 6000 and IP 7000

Missed calls

- Press the navigation key (downward arrow).

- Use and to browse the list of outgoing calls (downward arrow and upward arrow).

- Once you have found the entry you would like to call, simply press the "Call" key to

place the call.

D. Where can you find help with your telephone system?

You can use various sources for help concerning your issues. Please use them in the order suggested

here:

NFON AG

Machtlfinger Str. 7

81379 München

Tel.: + 49 89 45 3000

www.nfon.com

mynfon.com

Here you can find an overview of all documentation, downloads, blogs and

portals as well as help pages and further information.

For any feedback to documentation, please contact [email protected]

portal.nfon.com

The home page of the service site contains various links to manuals, brief

instructions, software downloads and templates. Please read these manuals

thoroughly. They help you get the most out of your telephone system.

support.nfon.net

The NFON AG support website contains detailed FAQs with valuable

information pertaining to your telephone system. You can always check the

status of your support inquiries and respond to further inquiries.

Support hotline

for existing customers

If neither the manuals nor the FAQs or other contents of the support website

provide a solution, you can open a support ticket by phone.

Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at

+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

If neither the manuals nor the FAQs or other contents of the support website

provide a solution, you can open a support ticket by phone.

Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at

+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.

Please include at least the following items with your inquiry:

• Your customer number, your name and a telephone number

• A full description of the malfunction, error or question about operation

• Specify the affected system component (e.g. for end devices the MAC

address)

• Specify when this incident occurred and the frequency

• Please also specify which other support sources you have used thus far

Outside our business hours, a central technical support hotline takes your

request, opens the respective ticket and in emergency cases, alerts the on-

call service.

Operating and set-up support may be subject to a fee of up to 120.- € per

hour depending on the respective contract terms. In this connection,

services are billed by the minute.

Support hotline

for test customers

Test customers are routed to a service hotline tailored to their specific

needs. Our staff for this hotline is available Monday to Friday from 9 am to 5

pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany.

Unfortunately, we are unable to provide support for test customers outside

of these business hours.

Support for German customers:

portal.nfon.com ~ support.nfon.net ~+49 800 63 66 555

Support for customers in the UK:

portal.nfon.at ~ support.nfon.net ~ Hotline +44 20 3740 6740

Support for customers in Austria:

portal.nfon.at ~ support.nfon.net ~ Hotline +43 2742 7 55 66-555

Support for customers in France:

portal.nfon.at ~ support.nfon.net ~ Hotline +33 01 88 45 38 00

Support for customers in Italy:

portal.nfon.at ~ support.nfon.net ~ Hotline +39 02 99749 920

Support for customers in the Netherlands:

portal.nfon.at ~ support.nfon.net ~ Hotline +31 88 938 2444

Polycom SoundStation IP 7000 User manual

Brand: Polycom

Model: SoundStation IP 7000

Type: User manual

This manual is also suitable for

Download PDF

report

Polycom SoundStation IP 7000 User manual

This manual is also suitable for

Polycom SoundStation IP 7000 User manual

Related papers

Other documents