Polycom SoundStation IP 6000 User manual

SoundStation IP 6000
Polycom
Brand
Polycom
Model
SoundStation IP 6000
Type
User manual

This manual is also suitable for

1
Polycom SoundStation IP5000, IP6000 &
IP7000 manual
A. General information
1. Introduction
Welcome!
This manual helps you to optimize the usage of the conference telephone in combination with the
PBX. Please use this manual at initial operation.
We hope you enjoy using your conference telephone.
Subject to alterations
Version 1 / 05.2017 (en)
BlackBerry
A. General Information
B. FMC functionality
C. Installation instructions
D. Instructions for use
E. Fees
1. Multitasking
1. Introduction
1. Introduction
2
2. Used symboles
3. Important Notes
A. General Information
1. Identities
2. Technology
3.1. Calls via WIFI
3.2. Seamless handover
3.3. Changing the SIM
3.4. Callback
3.5. Reverse callback
3. Cost aspects
B. FMC functionality
1. Compatible models
2. Brief instructions
3. Adding the FMC client to the telephone system
4. Download & installation
5. Starting up the programme
6.Auto-configuration
3
C. Installation instructions
1. Introduction
2. Home screen
3. Placing calls
4.1. Call forwarding
4.2. Hold
4.3. Call transfer
4.4. Attended call transfer
4.5. Conference call
4. Features
5. Call lists
6. End/Quit
7. Settings
C. Instructions for use
1. Connection charges for domestic calls
2. FMC abroad
D. Costs
1. Mobile telephony without GSM
4
E. Specials
F. Where can you find help with your telephone system?
A. General information
1. Identitäten
2. Technology
3.1. Calls via WLAN
3.2. Seamless handover
3.3. Changing the SIM
3. Cost aspects
B. Functioning
2. Kurzanleitung
3. Adding the FMC client to the telephone system
4. Download & installation
5. Starting up the programme
6. Automatic configuration
C. Installation
3. Anrufen
4.1. Call forwarding
5
4.2. Hold
4.3. Call transfer
4.4. Attended transfer
4.5. Toggle calls
4.6. Conference call
4. Features
5. Call lists
6. Quit
D. Manual
2. Reverse Call-Back
3. Mobile telephony without GSM
4. Ring tones
E. Specials
1. Domestic connection charges
2. International FMC
F. Costs
G. Where can you find help with your telephone system?
6
FMC manual for BlackBerry
1. Introduction
2. Symboles used
3. Important Notes
1. Identities
2. Technology
3.1. Calls via WLAN
3.2. Handover to GSM
3.3. Changing the SIM
3.4. Callback
3.5. Reverse callback
3. Cost aspects
1. Compatibility
2. Brief instructions
3. Installation
4. Starting the programme
5. Adding the FMC client to the telephone system
6. Auto-configuration
7
1. Home screen
2. Placing calls
3. Phone book (Contacts)
4. Call lists (progress)
5.1. Call forwarding
5.2. Hold
5.3. Unattended call transfer
5.4. Attended transfer
5.5. Toggle calls
5.6. Conference calls
5. Features (services)
6. Favorites
7. Settings
1. Connection charges for domestic calls
2. FMC abroad
2. Ring tones
F. Special features
G. Where can you find help with your telephone system?
8
FMC - iPhone manual
iPhone
1. Identities
2. Technology
3.1. Calls via WLAN
3.2. Seamless handover
3.3. Changing the SIM
3. Cost aspects
A. FMC functionality
1. Compatible models
2. Brief instructions
3. Adding the FMC client to the telephone system
4. Download
5. Installation
6. Starting up the programme
7. Starting up automatic configuration
B. Installation instructions
1. Starting up the programme
9
2. Home screen
3. Placing calls
4.1. Call forwarding
4.2. Hold
4.3. Call transfer
4.4. Announced transfer
4.5. Toggle calls
4.6. Conference calls
4. Features
5. Call lists
6. Profiles
7. Keypad lock
8. Quit
9. Icons
C. Instructions for use
1. Callback
2. Reverse callback
3. Mobile telephony without GSM
10
D. Special features
1. Connection charges for domestic calls
2. FMC abroad
E. Costs
F. Where can you find help with your telephone system?
FMC manual for Symbian
Symbian
2. Used symbols
Type Icon Description
Notice
Important information and notices that you
have to pay attention to.
Hint
Useful hints that provide additional
information.
Action - is marked with a dash
Result of an
action
⇒ is marked with an arrow
List
•
is marked with a bullet point
B. Set-Up
1. Requirements
Using the Polycom SoundStation IP 5000, IP 6000 or IP 7000 conference telephones with your nfon
telephone system merely requires a sound broadband connection.
11
2. Adding an extension on the administration portal
All telephones you receive are preconfigured and connected to the telephone system.
C. Operation
1. Overview
Diagram of the Polycom SoundStation IP 5000:
LED status display
The LED lights indicate the status of the conference telephone:
Continuously red: The microphones on the conference telephone are muted during a call
(“Mute”)
Flashing red: A call is being held (“hold”)
Continuously green: Line free when entering the telephone number during an active call
Flashing green: Incoming call
12
Diagram of the Polycom SoundStation IP 5000 keypad:
Diagram of the Polycom SoundStation IP 6000:
Diagram of the Polycom SoundStation IP 6000 keypad:
13
Diagram of the Polycom SoundStation IP 7000:
14
Diagram of the Polycom SoundStation IP 7000 keypad:
2. Outgoing call
When dialling an internal telephone number (extension), you only need to enter the extension
number.
When dialling an external telephone number, you must first dial “
0
” before dialling the
15
external telephone number.
- To complete dialling, press the “Call key” in either case or use the “Dial” softkey.
- To end the call, press the “Call key" again or press the “End” softkey to end the
call.
3. Incoming Call
- When a call is coming in, simply press the "Call key" or the “Answer” softkey to
accept the call.
- To end the call, press the “Call key" again or press the “End” softkey to end the
call.
4. Call waiting and toggling calls
If you are already in a call, the LEDs on the conference telephone light up green (continuous light).
A call waiting tone indicates a second call is coming in.
- Place the active call on "Hold” by pressing the “Hold" softkey during the active call.
- You can now accept the incoming call by pressing the "Call key" or the "Answer"
softkey.
The other party is now on "Hold” and hears the telephone system’s hold music.
- You can now press the softkey “More" and then “Merge”, to start a conference call with all parties
(maximum 3-way call). You can also end the incoming call by pressing the “End" softkey and
pressing "Continue" to return to the call previously placed on hold. Or use the "Transfer" softkey
to transfer the call to another person.
With all parties on "hold" simply use the navigation keys and to browse up and down
between the parties and return to the respective party by pressing the “Continue" softkey.
This feature is referred to as “toggle”, which allows you to switch between various active
connections. Only the parties in the call, which is currently active, can speak with each other. The
waiting party is “holding" and hears the telephone system’s hold music until the the call is
continued.
- To end a call, simply press the "Call key" or the “End” softkey.
5. Call transfer
16
Attended transfer
1. Press the Transfer key during an active call.
2. Now, dial the telephone number to forward to (internal or external telephone number). The other
party is now on “hold” and hears the telephone system’s hold music.
3. Confirm the number entered by pressing the Send softkey.
A connection is now established to the number you are transferring to.
4. You can now announce the caller to the party you are transferring to.
5. Press the Transfer softkey to complete the transfer.
6. You have completed the transfer and your line is “free” again.
Unattended (blind) transfer
1. Press the Transfer key during an active call.
2. Then press the Blind softkey.
3. Now, dial the telephone number to forward to (internal or external telephone number). The other
party is now on “hold” and hears the telephone system’s hold music.
4. Confirm the number entered by pressing the Send softkey.
5. The call is now transferred directly without being announced.
6. You have completed the transfer and your line is “free” again.
6. Conferences (3-way calls)
- Call party 1. (Enter telephone number, then press the "Call key" or the "Dial"
softkey)
- Once you have reached party 1, press the “Hold” softkey.
The current call is now placed on “hold” and party 1 hears the telephone system’s hold music.
- Now, call party 2 and wait to reach party 2. (Enter telephone number and press "Call key"
or the "Dial" softkey)
- Use the “More" softkey and then “Merge" to initiate the 3-way call.
17
A conference call with more than 3 parties can easily be set up on the administration
portal: Please refer to Telephone Conferences in the administration portal manual.
7. Redialing
- Press the “Redial” key.
- This automatically redials the last number called.
8. Calling from the call list
Polycom SoundStation IP 5000 and IP 7000
Outgoing calls
- Press the navigation key (arrow to the right).
- Use or to browse the list of outgoing calls (downward arrow and upward arrow).
- Once you have found the entry you would like to call, simply press the "Call" key to place
the call.
Incoming calls
- Press the navigation key (arrow to the left).
- Use and to browse the list of outgoing calls (downward arrow and upward arrow).
- Once you have found the entry you would like to call, simply press the "Call" key to place
the call.
Polycom SoundStation IP 5000, IP 6000 and IP 7000
Missed calls
- Press the navigation key (downward arrow).
18
- Use and to browse the list of outgoing calls (downward arrow and upward arrow).
- Once you have found the entry you would like to call, simply press the "Call" key to
place the call.
D. Where can you find help with your telephone system?
You can use various sources for help concerning your issues. Please use them in the order suggested
here:
NFON AG
Machtlfinger Str. 7
81379 München
Tel.: + 49 89 45 3000
www.nfon.com
mynfon.com
Here you can find an overview of all documentation, downloads, blogs and
portals as well as help pages and further information.
For any feedback to documentation, please contact [email protected]
portal.nfon.com
The home page of the service site contains various links to manuals, brief
instructions, software downloads and templates. Please read these manuals
thoroughly. They help you get the most out of your telephone system.
support.nfon.net
The NFON AG support website contains detailed FAQs with valuable
information pertaining to your telephone system. You can always check the
status of your support inquiries and respond to further inquiries.
Support hotline
for existing customers
If neither the manuals nor the FAQs or other contents of the support website
provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.
If neither the manuals nor the FAQs or other contents of the support website
provide a solution, you can open a support ticket by phone.
Our support staff is available Monday to Friday from 8:00 am to 6:00 pm at
+44 20 3740 6740 for UK and +49 800 63 66 555 for Germany.
Please include at least the following items with your inquiry:
• Your customer number, your name and a telephone number
• A full description of the malfunction, error or question about operation
• Specify the affected system component (e.g. for end devices the MAC
address)
• Specify when this incident occurred and the frequency
• Please also specify which other support sources you have used thus far
Outside our business hours, a central technical support hotline takes your
request, opens the respective ticket and in emergency cases, alerts the on-
call service.
Operating and set-up support may be subject to a fee of up to 120.- € per
hour depending on the respective contract terms. In this connection,
services are billed by the minute.
Support hotline
for test customers
Test customers are routed to a service hotline tailored to their specific
needs. Our staff for this hotline is available Monday to Friday from 9 am to 5
pm at +44 20 3740 6740 for UK and +49 89 45 300 553 for Germany.
Unfortunately, we are unable to provide support for test customers outside
of these business hours.
19
Support for German customers:
portal.nfon.com ~ support.nfon.net ~+49 800 63 66 555
Support for customers in the UK:
portal.nfon.at ~ support.nfon.net ~ Hotline +44 20 3740 6740
Support for customers in Austria:
portal.nfon.at ~ support.nfon.net ~ Hotline +43 2742 7 55 66-555
Support for customers in France:
portal.nfon.at ~ support.nfon.net ~ Hotline +33 01 88 45 38 00
Support for customers in Italy:
portal.nfon.at ~ support.nfon.net ~ Hotline +39 02 99749 920
Support for customers in the Netherlands:
portal.nfon.at ~ support.nfon.net ~ Hotline +31 88 938 2444
  • Page 1 1
  • Page 2 2
  • Page 3 3
  • Page 4 4
  • Page 5 5
  • Page 6 6
  • Page 7 7
  • Page 8 8
  • Page 9 9
  • Page 10 10
  • Page 11 11
  • Page 12 12
  • Page 13 13
  • Page 14 14
  • Page 15 15
  • Page 16 16
  • Page 17 17
  • Page 18 18
  • Page 19 19

Polycom SoundStation IP 6000 User manual

SoundStation IP 6000
Polycom
Brand
Polycom
Model
SoundStation IP 6000
Type
User manual
This manual is also suitable for
Download PDF
report

Ask a question and I''ll find the answer in the document

Finding information in a document is now easier with AI

Related papers

Other documents