2. Lancom
  3. LANcare Premium Support 24/7

Lancom LANcare Premium Support 24/7, LANcare Advanced, LANcare Basic, LANcare Direct 10/5, LANcare Direct 24/7, LANcare Direct Advanced 10/5, LANcare Direct Advanced 24/7, LANcare NBD Replacement, LANcare Premium Support 10/5 User manual

  • Hello! I'm here to assist you with information from the LANcare user manual. This document provides all details about LANcare products, including registration processes, hardware defect handling, and support case reporting. I can answer questions specifically about LANcare Basic, Advanced, Direct, and NBD Replacement options, as well as the different support levels. Feel free to ask me anything about the manual's contents or features!
  • What are the differences between the individual LANcare products?
    How do I save my configuration?
    Can I pre-register multiple LANcare Direct products at the same time?
    How do I know the production date of my device?
    How many LANcare registrations do I need for HA clusters or stacked networks?
    Do I have to be certified by LANCOM when reporting a support case?
    What data has to be available to open a support case?
LANcare
Manual

Copyright
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Table of Contents
Introduction 03
 
Importantnotesongeneralregulations 05
 
 
 
 
Registrationprocess 08
 
 
Processandprocedureincaseofhardwaredefect 09
Reportingasupportcase 11
Vitalinformation 13
 
FAQ 14



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 
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
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LANCOM Lifecycle Management

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

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

 

 















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
Terms and renewal






 

 

 



 


Scope







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
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





Level Reason Product Respponse
time
Availability Communication
channel
Priority
1















  






Priority
1
 




 










Priority
2













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

 






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 
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
LANCOM Support

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