Infinity Prelude Owner's manual

PRELUDE

User Manual

External Structure

Your Chair

Shoulder Airbag

Remote Control

Arm Airbags

Legrest

Footrest

Pillow

Seat Cushion

Arm Panel

Power Box

Pedestal

Caster

Welcome to

Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve

made a great choice.

With over a decade of experience designing, building and servicing massage

chairs, Infinity takes pride in every chair sold, including yours. We are here for you.

The US-based Customer Care team can be reached at (603) 910-5000 or visit us

online at www.infinitymassagechairs.com and find valuable self service resources

under the SUPPORT tab, including electronic copies of all documents and video

tutorials.

Inside this manual, you will find everything you need to setup and safely enjoy

your chair. Please review the entire manual before assembling or using your chair.

If you are assembling the chair yourself, please see the Assembly Guide next and

reference the online assembly video.

For convenience, we’ve also created a Quick Start Guide. We suggest you keep it

in the remote pocket as a tool to get to know all the features of your new chair.

Get ready to sit back, Relax and enjoy the Ultimate Massage Experience.

We know you can’t wait to sit in your new Infinity Massage chair!

Take a picture of you enjoying the ultimate massage experience

and make sure to tag us on social media with the hashtag

#lovemyinfinitychair

warranty to ensure it is in our system. This will simplify the

warranty process should you ever need it.

Alternatively, scan the QR code to go directly to the URL above.

THE ULTIMATE MASSAGE EXPERIENCE

@infinitymassagechairs@infinitymassagechairs

@infinity_chairs@infinity_chairs

@infinitymassagechairs@infinitymassagechairs

SCAN CODE

Chair Features

Body Scanning

Zero Gravity

Lumbar heat

Foot Rollers

Airbag Control Manual Massage

Customization

See page 12

See page 17See page 13 & 17

See page 16See page 9

See page 12

Table of Contents

Before Getting Started

Chair Setup

Taking Control

Installation Site

Clearance Space for the Chair

Floor Protection

Move Methods

Connect to Power

Getting Comfortable

Main Power Switch

Adjust Pillow

Body Scanning

Reduce the Intensity of Your Massage

Getting Out Of The Chair

Auto Programs

Airbag Massage

Airbag Region

Airbag Intensity

Back Heat

Foot Rollers

Adjusting the Backrest

Adjusting the Footrest

Pause Massage

Time

Surroundings

Remote Control Sleep Mode

Trouble Shooting

Frequently Asked Questions

Specifications

Manual Programs

Back Massage Technique Mode

Massage Part (Back Region)

Back Node Width

Massage Speed

Foot Rollers

Zero Gravity

Move Rollers Up/Down

Staying Safe

Set Your Environment

Settings

Build Your Own

Fixing Issues

Product Waranty

- 15” clearance for the recline of the backrest; 20” clearance for the extension of footrest

and sliding forward of the chair.

- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal

interference.

Clearance Space for the Chair

Installation Site

Before Getting Started

CAUTION

- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord

while massage chair sliding forward.

- Straighten the power cord while in use to avoid tangle or damage.

- When the massage chair sliding forwards or back, please check to make sure there is no children, pets or

other obstacles around to avoid accident.

We recommend to place a piece of thin carpet or soft mat underneath it to avoid damaging

the floor.

Floor Protection

- Do not use the massage chair in high moisture environment such as near swimming pool or bathroom to

prevent electric shock accident.

- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.

WARNING

Massage chair

Floor

Carpet

15” 20”

- Apply pressure to the back of the massage chair from behind to pivot on the Castors.

Have a second person up front to guide the Footrest until in the correct position. Maintain

clearances as mentioned above. Gently lower into place. Do not pull on the side arms.

Move Methods

Connect to Power

CAUTION

- Do not move the chair when there is user inside.

- To carry this product, do not lift by the footrest or armrest, hold the chassis and steady the backrest (have 4

or more people to carry the product).

- Ensure there is no damage to the supply cord before switching on the massage chair.

- Ensure that the main power switch is turned off before connecting to power

Plug into a 110V grounded outlet.

This product must be grounded. If it should malfunction or breakdown, grounding

provides a path of least resistance for electric current to reduce the risk of electric

shock. This product is equipped with a cord having an equipment-grounding

conductor and a grounding plug. The plug must be plugged into an appropriate

outlet that is properly installed and grounded in accordance with all local codes

and ordinances.

CAUTION

45°„

To power up the chair, flip the main power switch located on the back of the base of the

chair to ON.

Main Power Switch

Getting Comfortable

Chair Setup

CAUTION

- Children should be supervised to ensure that they do not play with the chair or touch the power box.

- Always unplug the massage chair from the electrical outlet immediately after use.

- Unplug from outlet during thunder or lightening storms, and before putting on or taking off parts.

- Turn off the power switch and unplug the massage chair from the electrical outlet while not in use to avoid

children power on the massage chair accidentally.

- When not in use for a long period of time,we recommend that the chair be covered, the power cord be coiled

and that the unit be placed in an environment free of dust and moisture.

Take a seat in the chair and take note of where the neck pillow rests on your neck. Adjust

the pillow so that it rests comfortably in the arch of your neck. Do this by removing it from

the velcro, aligning it, and then reattaching to the velcro once it is in the desired position.

Adjust Pillow

Main

Power Switch

Power

Cord Input

Fuse Location

Select any auto program. The chair will automatically begin scanning your body, mapping

your back, shoulders, and neck. During this process its is importing to remain seated back

into the chair without lifting your head.

The scan can be viewed on the remote control screen. If fine tuning is needed just after

your body scan, wait for a series of beeps to start, then immediately use the Roller Position

buttons on the bottom of the remote control to move the massage rollers up or down for

the perfect shoulder kneading position.

Body Scanning

To easily exit the chair at any time, press the ON/OFF power button on the remote control

to restore the chair to the upright position.

To make the massage less intense you can fold down the neck rest to provide more

cushioning between you and the massage mechanism in the seat back.

Getting out of the Chair

Reduce the Intensity of your Massage - Manually

Smart tip: To increase intensity in the neck

and shoulder region, flip the pillow or the

pillow and pillow pad up so you lay directly

on the seat backpad.

10min

Auto Programs

Taking Control

Quick

Program Button

Relax

Full Body

All Air

Recover

Focus

Press any of the highlighted AUTO

PROGRAM buttons to jump to the

corresponding Auto Program. Select among

6 Auto Programs. The display screen will

show the In-Use screen.

While running any Auto Program, you can

select a different Auto Program or go into

Manual mode at any time. You do not need

for that program to end.

I - Full Body

II - Recover

III - Focus

IV - Relax

I-Full Body II-Recover

IV-RelaxIII-Focus

What for? Description

To gain a quick understanding of

what each auto program has to

offer.

Rapid demonstration of all massage techniques and

chair motions.

This program is the best choice to

relax tired muscles and increase

physical vigor.

Comprehensive massage session using deep

tissue kneading, and tapping combines with air cell

compression.

Soothe muscles after sports

activities and exercise.

Massage session focused on back and leg/foot

region muscle recovery.

Helps with muscle recovery and

benefits of stretching.

Performs a series of grab, hold, and stretch

sequences while the back and legrest move up and

down. This is combined with traditional massage

techniques.

Try this program as you prepare

your body to rest for the night.

Massage session built for winding down with slower

paced massage techniques.

For compression only massage

without any kneading and tapping.

Many find this program beneficial

to relax and ease stress when

winding down.

This massage uses only airbags for a full-body

compression massage, alternating between the feet,

calves, seat, arms, hands, and shoulders.

II - Recover

IV - Relax

Taking Control

Airbag Region

To control the airbag functions of your chair, use the AIR ZONE button,

and the AIR PRESSURE INTENSITY button found on your remote

control.

The Air Pressure Intensity button adjusts the strength of the airbag

compression, and the Air massage Zone toggles between the airbag

regions of the chair.

Airbag Massage

Press the HEAT button on your remote control

to turn on lumbar heat. Press button again to

turn off lumbar heat.

Back Heat

Press the AIR ZONE button on your remote control

to select your desired airbag massage zone.

Press once for foot air massage.

Press twice for leg air massage.

Press three times for leg and foot air massage.

Press four times for arm air massage.

Press five times for shoulder air massage.

Press six times to turn off.

Airbag Intensity

Press the AIR PRESSURE INTENSITY button

on your remote control to select your desired

intensity: Soft, Medium, or Strong.

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

Press the FOOT button on your remote control

to turn on foot roller massage. Press button

again to turn off foot roller massage.

Press the BACKREST ADJUST buttons on your

remote control to raise or lower the backrest of

the chair.

Press the FOOTREST ADJUST buttons on your

remote control to raise or lower the backrest of

the chair.

Press the PAUSE button on your remote control

to force stop the chair during a program and

stop all functions immediately. Press button

again to resume functions.

Foot Rollers

Adjusting the Backrest

Adjusting the Footrest

Pause Massage

Smart tip: Adjust the backrest and legrest

angle prior to selecting a massage

function. Setting the position before

selecting a massage program allows for the

chair to deliver a more accurate massage.

Pause

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

Set your Environment

Press the TIMER button on your remote control to select your desired massage time. The

massage time can be adjusted in 5-minute increments, with a max massage time of 30

minutes.

Time

Your massage experience is enhanced further by the mood of your surroundings. Set a

soothing environment for total relaxation by blocking any unwanted sounds and light.

Surroundings

I-Full Body II-Recover

IV-RelaxIII-Focus

10min

Settings

Remote Control Sleep Mode

After 15 minutes of being idle with nothing selected, your remote control and chair will

automatically turn off. To wake up, press any button then the next button press command

will be acted on. Note: sleep mode does not occur when the chair is in an auto or manual

program.

Build your own

In Manual mode you can operate components of your massage chair

individually or combine them to create unique massage scenarios.

Press the MANUAL button on your remote control to toggle

between massage techniques: KNEADING, KNOCKING, KNEADING &

KNOCKING, TAPPING, and SHIATSU.

Manual Programs

Back Massage Technique Mode

Massage Part (Back Region)

Press the MANUAL button on your remote control

to select your desired massage technique:

Press button once for Kneading.

Press button twice for Knocking.

Press button three times for Kneading & Knocking.

Press button four times for Tapping.

Press button five times for Shiatsu.

Press the BACK ZONE button on your remote

control to select your desired region: Point,

Partial, and Whole massage.

Point stops on the track for targeted relief.

Partial travels a short distance and reverses

direction for focused relief. Whole travels the

entire length of the track.

Back Node Width

Press the WIDTH button on your remote

control to select your desired width: Narrow,

Medium, or Wide. Width feature works on

Knocking, Tapping and Shiatsu techniques.

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

Smart tip: Massage Width can’t be

adjusted when in Kneading, or Sync mode

techniques. Massage Speed can’t be

adjusted when in Shiatsu.

Massage Speed

Press the SPEED ADJUSTMENT button on your

remote control to select your desired speed:

Slow, Medium, or Fast.

Zero Gravity

Zero Gravity mode will recline the back and

elevate the feet to reduce the gravitational

force on your spine. Press the ZG button on

your remote control once for recline, press

twice for Zero Gravity, and press a third time to

turn off.

Press the ROLLER POSITION buttons on your

remote control to set your shoulder height

during body scanning and back zone Point

mode.

Move Rollers Up/Down

Press the FOOT button on your remote control

to turn on foot roller massage. Press button

again to turn off foot roller massdage.

Foot Rollers

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

I-Full Body II-Recover

IV-RelaxIII-Focus

Precautions listed below will help to ensure proper use of this appliance.

Read all instructions before using this appliance.

Safety Precautions

Staying Safe

- No Disassemble.

- Improper operation may cause severe personal injury or substantial property damage.

- Improper operation may cause personal injury or product damage.

- Prohibited.

WARNING

CAUTION

Not Suitable For Below Persons

Control Buttons Precautions

Best Circumstances

We recommend those with any of the following conditions consult your physician before using.

- Those who are using electronic medical instruments embedded in the body, such as a cardiac pacemaker.

- Those undergoing treatment, especially those who are not feeling well.

- Those with malignant tumors or malignant abscesses. (Need to be supervised)

- Women who are pregnant.

- Those with osteoporosis or a fractured spine.

- Those with skin diseases or those wwith skin injuries.

- Those with a high fever.

- Close supervision is necessary when this product is used by, on, or near children, invalids, or disabled persons.

- The appliance has a heated surface. Persons insensitive to heat must be careful when using the appliance.

- This appliance can be used by children aged 8 years and above and persons with reduced physical, sensory, or

mental capabilities, or lack of experience and knowledge, if they have been given supervision or instruction

concerning the use of the appliance in a safe way and understand the hazards involved.

- Children shall not play with the appliance.

- Cleaning and user maintenance shall not be made by children without supervision.

WARNING

- Do not operate the control buttons with wet hands.

- Do not spill water or other liquids onto the control buttons to avoid fault.

- Do not lay heavy objects on the controller.

WARNING

- Do not operate under blanket or pillow. Excessive heating can occur and cause fire, electric shock,

or injury to persons.

- Do not use this appliance when ambient temperature is over 40 C.

- Women who are pregnant should not use this chair.

- Do not use this appliance in humid or dusty environment, or when any part of the body is in contact

with plumbing or any similar ground.

- Never operate the appliance with the air openings blocked. Keep the air openings free of lint, hair,

and the like.

- Do not use outdoors.

- Do not operate where aerosol (spray) products are being used or where oxygen is being administered.

- Please place the product on a flat level floor.

- Do not store near heat or open flame.

- Connect this unit to a properly grounded outlet only. See Grounding Instructions.

CAUTION

- Always unplug this appliance from the electrical outlet immediately after using and before cleaning.

- An appliance should never be left unattended when plugged in. Unplug from outlet when not in use.

- Unplug from outlet during thunder or lightening storms, and before putting on or taking off parts.

- Check that the power voltage stated on the rating label corresponds to your local electricity supply.

- Do not use a damp hand to unplug the cord to avoid electric shock

- Do not drag the cord, reach to the front plastic end to unplug it.

- Do not squeeze, over bend, pull hard, or twist the cord.

- Keep the cord away from heated surfaces.

- Do not carry this appliance by supply cord or use cord as a handle.

- Never operate this appliance if it has a damaged cord or plug, if it is not working properly, if it has been dropped

or damaged, or dropped into water. Return the appliance to a service center for examination and repair.

- To disconnect, turn all controls to the off position, then remove plug from outlet

- The appliance is only to be used with the power supply unit provided with the appliance.

- It must only be supplied at safety extra low voltage corresponding to the marking on the appliance.

- If the supply cord is damaged, it must be replaced by the manufacturer or its service agent or a similarly qualified

person in order to avoid a hazard.

CAUTION

- Only for users who weigh below 300 lbs.

- Use this product only for its intended use as described in this manual. Do not use attachments not

recommended by the manufacturer.

- Appliance should only be used by one person, do not use by two or more persons at the same

time to avoid damage to the product.

- Do not use the product right after a meal, it may cause discomfort.

- Remove personal accessories from arms and empty pockets while using the massage services.

- Check the upholstery under the cushions and other spots, if any damages are present, do not

use it and refer to a qualified service professional for servicing.

- If you feel any abnormal discomfort during the operation of this product, turn off the power

immediately and do not use the product.

- Use of the appliance for 20 minutes each time is highly recommended.

- Make sure there are no obstacles behind the chair and there is enough clearance before adjusting

the backrest or legrest angle.

- Make sure there is no other excessive load pressed on the backrest or legrest besides the user.

- Make sure there are no children, pets or other objects under the backrest or legrest.

- Please be seated properly while using the product.

- Do not drag or push the chair or roll on its caster on wood floor or carpet to avoid damage

CAUTION

- Do not stand on or stack heavy objects on the footrest.

- Do not fall asleep while the product is operating.

- Avoid using the product under the influence of alcohol.

- Never drop or insert any object into any openings.

- If there is any smoke or unusual smell while using, stop using immediately, and unplug the power cord.

- Do not disassemble this product yourself to avoid failure.

- Do not dismantle, fix or modify the product yourself. Please contact authorized dealer or service agent.

Cautions Regarding the Adapters and Cord

Best Practices for Safe Use

Fixing Issues

Trouble Shooting

If problem remains, please contact Infinity for maintenance.

Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by any

servicing without authorizations. Thank you for you cooperation

No need to take any

measures

Noise is heard while in

use

Massage Chair does not

start

The air hose is blocked

Airbag malfunction

No. Symptoms Possible SolutionPossible Causes

Reduce the load and try again

These noises are normal and

arise from friction between the

massage rollers and the faux

leather cover

- The power cord is not

secured into the socket

- Not switched ON

- The fuse is blown

Backrest or footrest can

not raise or recline

Excessive load has been pressed

on the backrest or legrest

Straight the air hose and

clearout the blockage

- Insert the power plug properly

into the power socket

- Turn on the switch found on

chair side. Then push power

button on remote

- Replace only with a fuse of

same type and rating

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Infinity Prelude, Prelude™, Prelude™ Massage Chair Owner's manual

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