Lenovo ThinkServer 1098 Warranty And Support Information

ThinkServer

WarrantyandSupportInformation

MachineTypes:1098,1100,1105,and1106

Note:

Beforeusingtheinformationandtheproductitsupports,ensurethatyoureadand

understandthefollowing:

•“Safetyinformation”onpageiii

•Chapter3“LenovoLimitedWarranty”onpage11

•Chapter5“Notices”onpage25

ThirdEdition(August2012)

©CopyrightLenovo2011,2012.

LIMITEDANDRESTRICTEDRIGHTSNOTICE:Ifdataorsoftwareisdelivered

pursuantaGeneralServicesAdministration“GSA”contract,use,reproduction,or

disclosureissubjecttorestrictionssetforthinContractNo.GS-35F-05925.

Contents

Safetyinformation...................iii

Chapter1.Informationresources...............1

Documentation.....................1

ThinkServerWebsite...................2

LenovoSupportWebsite..................3

Recordingyourserverinformation...............3

Chapter2.Helpandservice.................5

RegisteringyourserverwithLenovo...............5

Beforeyoucall......................5

Callingforservice.....................5

WorldwideLenovoSupporttelephonelist............6

Usingotherservices...................10

Purchasingadditionalservices...............10

Chapter3.LenovoLimitedWarranty.............11

Part1-GeneralTerms..................11

Part2-Country-specicTerms...............15

Part3-WarrantyServiceInformation.............18

SuplementodeGarantíaparaMéxico.............20

Chapter4.CustomerReplaceableUnits(CRUs).........23

Chapter5.Notices...................25

Additionalnoticeinformation................26

EuropeanUnionComplianceMark..............26

Trademarks......................26

©CopyrightLenovo2011,2012i

iiThinkServerWarrantyandSupportInformation

Safetyinformation

Note:Beforeusingtheproduct,besuretoreadandunderstandthemultilingual

safetyinstructionsonthedocumentationDVDthatcomeswiththeproduct.

Antesdeusaroproduto,leiaeentendaasinstruçõesdesegurançamultilíngues

noDVDdedocumentaçãoqueoacompanha.

Предидаизползватетозипродукт,задължителнопрочететеивникнетев

многоезичнитеинструкциизабезопасноствDVDдискасдокументация,

койтосепредоставяспродукта.

Prijeupotrebeovogproizvodaobaveznopročitajtevišejezičnesigurnosneupute

kojesenalazenaDVD-usdokumentacijomkojidobivateuzproizvod.

Předpoužitímproduktujetřebasipřečístaporozumětbezpečnostnímpokynům

uvedenýmnadiskuDVDsdokumentací,kterýjedodávánsproduktem.

Førdubrugerproduktet,skaldusørgeforatlæseogforstådesikkerhedsforskrifter,

derndespåeresprog,pådendokumentations-dvd,derfølgermedproduktet.

LuetuotteenmukanatoimitetullaDVD-tietolevylläolevatmonikielisetturvaohjeet

ennentämäntuotteenkäyttöä.

Avantd'utiliserleproduit,veillezàbienlireetcomprendrelesinstructionsde

sécuritémultilinguesgurantsurleDVDdedocumentationfourniavecleproduit.

Πρινχρησιμοποιήσετετοπροϊόν,βεβαιωθείτεότιέχετεδιαβάσεικαικατανοήσει

τιςοδηγίεςασφάλειας,οιοποίεςείναιδιαθέσιμεςσεδιάφορεςγλώσσεςστοDVD

τεκμηρίωσηςπουσυνοδεύειτοπροϊόν.

VorVerwendungdesProduktssolltenSieunbedingtdiemehrsprachigen

SicherheitsanweisungenaufderDokumentations-DVDlesen,dieimLieferumfang

desProduktsenthaltenist.

Atermékhasználataelőttmindenképpenolvassaelésértelmezzeatermékhez

kapottdokumentációsDVDlemezentalálható,többnyelvenelolvashatóbiztonsági

előírásokat.

©CopyrightLenovo2011,2012iii

Primadiutilizzareilprodotto,accertarsidileggereecomprendereleinformazioni

sullasicurezzamultilinguedisponibilisulDVDdidocumentazionefornitoconil

prodotto.

製品をご使用になる前に、製品に付属のDocumentationDVDに収録されてい

るマルチリンガルの「安全に正しくご使用いただくために」を読んで理解

してください。

제품을사용하기전에제품과함께제공되는문서DVD의다국어안전지침

을주의깊게읽어보십시오.

Voordatuhetproductgebruikt,moetuervoorzorgendatudemeertalige

veiligheidsinstructiesopdedocumentatie-dvdvanhetproducthebtgelezenen

begrijpt.

Przedskorzystaniemzproduktunależyzapoznaćsięzwielojęzycznymi

instrukcjamibezpieczeństwaznajdującymisięnapłycieDVDzdokumentacją

dostarczonąwrazzproduktem.

Antesdeutilizaroproduto,leiaatentamenteasinstruçõesdesegurança

multilinguesqueconstamnoDVDdedocumentaçãofornecidocomoproduto.

Înaintedeautilizaprodusul,asiguraţi-văcăaţicititşiînţelesinstrucţiunilede

siguranţăînmaimultelimbidepeDVD-ulcudocumentaţiecareînsoţeşte

produsul.

Førdubrukerproduktet,måduleseogforstådenerspråklige

sikkerhetsinformasjonenpåDVDenmeddokumentasjonsomfølgermed

produktet.

Преждечемиспользоватьэтотпродукт,внимательноознакомьтесьс

инструкциямипотехникебезопасностинаразныхязыках,которыеможно

найтинаDVD-дискесдокументациейвкомплектеспродуктом.

在使用本产品之前，请务必先阅读和了解产品附带的文档DVD中的多语言安

全说明。

Prenegotoupotrebiteproizvodobaveznopaljivoproitajteiprouiteviejeziko

uputstvozabezbednostnadokumentacionomDVD-ukojistedobiliuzproizvod.

PredpouvanmproduktusipretajteviacjazynbezpenostnpokynynadiskuDVDs

dokumentcioudodanomsproduktom.

Predenzačneteuporabljatiizdelek,jepomembno,daprebereteinrazumete

večjezičnavarnostnanavodilanaDVD-juzdokumentacijo,kistegaprejeliskupaj

zizdelkom.

ivThinkServerWarrantyandSupportInformation

Antesdeutilizarelproducto,asegúresedeleerycomprenderlasinstrucciones

deseguridadmultilingüesdelDVDdedocumentaciónqueseproporcionacon

elproducto.

Varnogamedattläsasäkerhetsinstruktionernapådokumentations-DVD-skivan

somföljermedprodukteninnandubörjaranvändaprodukten.

使用本產品之前，請務必閱讀並瞭解產品隨附的文件DVD上的多國語言版

本安全資訊。

Buürünükullanmadanönce,ürünlebirliktegönderilenbelgeDVD'siüzerindeki

çokdiliçerengüvenlikyönergeleriniokuyupanladýðýnýzdaneminolun.

Передвикористаннямцьогопродуктууважноознайомтесязінструкціями

зтехнікибезпекинарізнихмовах,щоможназнайтинаDVD-дискуз

документацієювкомплектізпродуктом.

ThinkServerWarrantyandSupportInformationv

viThinkServerWarrantyandSupportInformation

Chapter1.Informationresources

Youcanusetheinformationinthischaptertoaccessusefulresourcesrelatingto

yourneedswhenusingtheLenovo

ThinkServer

product.

Documentation

Thistopicprovidesageneraldescriptionofeachdocumentforyourserverand

instructionsonhowtoobtainallthedocuments.

Printeddocuments

Thefollowingdocumentsareprintedoutandincludedinyourserverpackage.

•ReadMeFirst

Thisisamultilingualdocumentyoushouldreadrst.Thisdocumentprovides

instructionsonhowtoaccessthecompletesafety,warranty,andsupport

informationonthedocumentationDVDthatcomeswithyourserver.This

documentalsoprovidesinstructionsonhowtondthemostup-to-date

informationontheLenovoSupportWebsite.

•ImportantNotices

Thisdocumentincludessafetyandlegalnoticesthatyoushouldreadand

understandbeforeusingtheserver.

DocumentationDVD

ThedocumentationDVD,whichcomeswithyourserver,containsvarious

documentsforyourserverinPortableDocumentFormat(PDF)andHyperText

MarkupLanguage(HTML).ThedocumentationDVDisnotbootable.Toviewthe

documentsontheDVD,youwillneedacomputerwithaWebbrowserandthe

AdobeReaderprogram,whichisavailablefordownloadat:

http://www.adobe.com

TostartthedocumentationDVD,inserttheDVDintotheopticaldrive.TheDVD

isAutoPlayenabledandstartsautomaticallyinmostMicrosoft

Windows

environments.IftheDVDfailstostartorifyouareusingaLinux

operating

system,openthelaunch.htmlelocatedintherootdirectoryoftheDVD.

Note:LenovomaintainspagesontheWorldWideWeb,whereyoucangetthe

latesttechnicalinformationanddownloaddocumentationordevicedriversand

updates.SomeinformationinthedocumentsonthedocumentationDVDmight

changewithoutnoticeaftertherstreleaseoftheDVD.Youcanalwaysobtainall

themostup-to-datedocumentationforyourserverfromtheLenovoWebsiteat:

http://www.lenovo.com/ThinkServerUserGuides

©CopyrightLenovo2011,20121

ThefollowingdocumentsareonthedocumentationDVDthatcomeswithyour

server:

•SafetyInformation

Thisisamultilingualdocumentthatincludesallthesafetystatementsforyour

productinmorethan30languages.Ensurethatyoureadandunderstandall

thesafetystatementsbeforeusingtheproduct.

•WarrantyandSupportInformation

ThisdocumentincludestheLenovowarrantystatement,CustomerReplaceable

Units(CRUs)information,andinformationabouthowtocontacttheLenovo

CustomerSupportCenter.

•LenovoLicenseAgreement

ThisdocumentincludesthetermsandconditionsoftheLenovoLicense

Agreement.

•UserGuide

Thisdocumentprovidesdetailedinformationtohelpyougetfamiliarwithyour

serverandhelpyouuse,congure,andmaintainyourserver.

Documentonlyfortrainedservicepersonnel

ThefollowingdocumentisintendedonlyfortrainedservicepersonnelofLenovo.

HardwareMaintenanceManual

Thisdocumentprovidesinformationaboutcomponentlocations,replacement

proceduresformajorFieldReplaceableUnits(FRUs),andtroubleshootingand

diagnostics.Thisdocumentisupdatedfrequently,andthemostup-to-date

versionisalwaysavailableinEnglishontheLenovoWebsiteat:

http://www.lenovo.com/ThinkServerUserGuides

Ifyoususpectasoftwareproblem,refertothedocumentation,includingreadme

lesandonlinehelp,thatcomeswiththeoperatingsystemorsoftwareprogram.

ThinkServerWebsite

TheThinkServerWebsiteprovidesup-to-dateinformationandservicestohelp

youbuy,use,upgrade,andmaintainyourserver.Youalsocandothefollowingby

visitingtheThinkServerWebsiteat:

http://www.lenovo.com/thinkserver

•Shopforserversaswellasupgradesandaccessoriesforyourserver.

•Purchaseadditionalservicesandsoftware.

•Purchaseupgradesandextendedhardwarerepairservices.

•AccesstheLenovoLimitedWarranty(LLW).

•Accesstheonlinemanualsforyourproducts.

2ThinkServerWarrantyandSupportInformation

•Accesstroubleshootingandsupportinformationforyourservermodeland

othersupportedproducts.

•Downloadthelatestdevicedriversandsoftwareupdatesforyourservermodel.

•Findtheserviceandsupportphonenumbersforyourcountryorregion.

•FindaServiceProviderlocatednearyou.

LenovoSupportWebsite

TechnicalsupportinformationisavailableontheLenovoSupportWebsiteat:

http://www.lenovo.com/support

ThisWebsiteisupdatedwiththelatestsupportinformationsuchasthefollowing:

•Driversandsoftware

•Diagnosticsolutions

•Productandservicewarranty

•Productandpartsdetails

•Userguidesandmanuals

•Knowledgebaseandfrequentlyaskedquestions

Recordingyourserverinformation

Recordinginformationaboutyourservercanbehelpfulifyoueverneedtohave

yourserverserviced.

Theproductname,machinetypeandmodel,andserialnumberarelabeledon

yourserver.Theinformationhelpssupporttechnicianstoidentifyyourserverand

providefasterservice.Usethefollowingtabletorecordtheinformation.

Productname

________________________________________

Machinetypeandmodel(MT-M)

________________________________________

Serialnumber(S/N)

________________________________________

Dateofpurchase

________________________________________

Chapter1.Informationresources3

4ThinkServerWarrantyandSupportInformation

Chapter2.Helpandservice

Thischaptercontainsinformationaboutobtaininghelpandservice.

RegisteringyourserverwithLenovo

YoucanregisteryourserverwithLenovobyfollowingtheinstructionsat:

http://www.lenovo.com/register

Whenyouregisteryourserver,informationisenteredintoadatabase,which

enablesLenovotocontactyouincaseofarecallorothersevereproblem.After

youregisteryourserverwithLenovo,youwillreceivequickerservicewhenyou

callLenovoforhelp.Inaddition,somelocationsofferextendedprivilegesand

servicestoregisteredusers.

Beforeyoucall

Beforeyoucall,dothefollowingtotrytosolvetheproblembyyourself:

•Checkallcablestomakesurethattheyareconnected.

•Checkthepowerswitchestomakesurethatthesystemandoptionaldevices

areturnedon.

•Usethetroubleshootinginformationinyoursystemdocumentationonthe

documentationDVDthatcomeswithyourproduct.

•Checkfortheupdatedinformation,newdevicedrivers,andhintsandtipson

theLenovoSupportWebsiteat:

http://www.lenovo.com/support

Ifpossible,beatyourproductwhenyoucall.Havethefollowinginformation

available:

•Machinetypeandmodel

•SerialnumbersofyourLenovohardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformation

Callingforservice

Duringthewarrantyperiod,youcangethelpandinformationbytelephone

throughtheCustomerSupportCenter.

Thefollowingservicesareavailableduringthewarrantyperiod:

©CopyrightLenovo2011,20125

•Problemdetermination-Trainedservicepersonnelareavailabletoassistyou

withdeterminingahardwareproblemanddecidingwhatactionisnecessaryto

xtheproblem.

•Hardwarerepair-Iftheproblemiscausedbyhardwareunderwarranty,

trainedservicepersonnelareavailabletoprovidetheapplicablelevelofservice.

•EngineeringChangemanagement-Theremightbechangesthatare

requiredafteraproducthasbeensold.Lenovooryourresellerwillmake

selectedEngineeringChanges(ECs)thatapplytoyourhardwareavailable.

Thewarrantydoesnotcoverthefollowing:

•ReplacementoruseofpartsnotmanufacturedfororbyLenovoor

non-warrantedLenovoparts

•Identicationofsoftwareproblemsources

•CongurationoftheUniedExtensibleFirmwareInterface(UEFI)BasicInput

OutputSystem(BIOS)aspartofaninstallationorupgrade

•Changes,modications,orupgradestodevicedrivers

•Installationandmaintenanceofnetworkoperatingsystems(NOS)

•Installationandmaintenanceofapplicationprograms

SeeChapter3“LenovoLimitedWarranty”onpage11

forthewarrantytypeand

durationforyourproduct.Youmustretainyourproofofpurchasetoobtain

warrantyservice.

WorldwideLenovoSupporttelephonelist

Telephonenumbersaresubjecttochangewithoutnotice.Themostup-to-date

telephonelistforLenovoSupportisalwaysavailableat:

http://www.lenovo.com/support/phone

CountryorregionTelephonenumber

Africa

Africa:+44(0)1475-555-055

SouthAfrica:+0800-110756(English,Afrikaans)

CentralAfrica:contactthenearestBusinessPartner

Argentina

0800-666-0011(Spanish)

Australia

1300-880-917(English)

Austria

01-211-454-610(German)

Belgium

02-225-3611(Dutch,French)

Bolivia

0800-10-0189(Spanish)

Brazil

SaoPauloregion:(11)3889-8986

OutsideSaoPauloregion:0800-701-4815

(BrazilianPortuguese)

Bulgaria359-2-9734618

359-2-9693650

6ThinkServerWarrantyandSupportInformation

CountryorregionTelephonenumber

Canada1-800-565-3344(English,French)

Chile800-361-213(Spanish)

Colombia1-800-912-3021(Spanish)

CostaRica0-800-011-1029(Spanish)

Croatia

0800-0426

OutsideCroatia:+38516110095

Cyprus80092537(Greek)

CzechRepublic

+420-2-7213-1316

Denmark

Warrantyserviceandsupport:7010-5150(Danish)

DominicanRepublic

1-866-434-2080(Spanish)

Ecuador

1-800-426911OPCION4(Spanish)

EgyptTollFree:800-0000-418

StandardChargesApply:002-02-2594-8500

(English,Arabic)

ElSalvador800-6264(Spanish)

Estonia+3726600800

+3726776793

FinlandWarrantyserviceandsupport:+358-800-1-4260

(Finnish)

France

0810-631-213(French)

Germany01805-004618(German)

Greece0080044149702(Greek)

Guatemala1800-624-0051(Spanish)

HondurasTegucigalpa:232-4222

SanPedroSula:552-2234

(Spanish)

HongKong

8205-0333(Cantonese,English,Mandarin)

Hungary+3613825716

+3613825720

(English,Hungarian)

India

1800-425-2666or+91-80-2535-9183(English)

Indonesia02129925823

Localnumberonly:001-803-606-282

DirectInwardDialing(DID):+60383156859

(English,BahasaIndonesia)

Chapter2.Helpandservice7

CountryorregionTelephonenumber

Ireland

01-881-1444(English)

Israel

+972-3-9142800*6557(Hebrew,English)

ItalyWarrantyserviceandsupport:+39-800-820094

(Italian)

Japan0120-20-5550,0570-064-600

ForInternational:

+81-46-266-4716(Japanese)

Note:Theabovenumberswillbeansweredwith

aJapaneselanguagevoiceprompt.Fortelephone

supportinEnglish,pleasewaitfortheJapanese

voiceprompttoend,andanoperatorwillanswer.

Pleaseaskfor"Englishsupportplease",andyourcall

willbetransferredtoanEnglishspeakingoperator.

Korea

1588-6782(Korean)

Latvia

+37167070360(Russian)

Lithuania+37052786600

Luxembourg

+352-360-385-343(French)

Macau

0800-336(Cantonese,English,Mandarin)

MalaysiaLocalnumberonly:1800-88-1889

DID:+60383156855

(English,BahasaMelayu)

Malta+35621445566

Mexico

001-866-434-2080(Spanish)

MiddleEast

+44(0)1475-555-055

Morocco+212522509035

+212522509017(Arabic)

Netherlands

+31(0)205133939(Dutch)

NewZealand

0800-733-222(English)

Nicaragua

001-800-220-1830(Spanish)

Norway

8152-1550(Norwegian)

Panama

LenovoCustomerSupportCenter:

001-866-434-2080(TollFree)

206-6047

(Spanish)

Paraguay

009-800-52-10026(Spanish)

Peru

0-800-50-866OPCION2(Spanish)

8ThinkServerWarrantyandSupportInformation

CountryorregionTelephonenumber

PhilippinesLocalnumberonly:1800-1601-0033

DID:+60383156858

(English,Filipino)

Poland

Generalnumber:+4822878-6999(Polski)

Portugal

+351-21-892-7046(Portuguese)

Romania+4-021-224-4015

Russia

8-800-555-0317(Russian,English)

Singapore

Localnumberonly:800-6011-343

DID:+60383156856

(English)

Slovakia

+421-2-4954-5555

Slovenia+386-1-4255-205(Slovenian)

Spain0901-100-000(Spanish)

SriLanka

+94112493547

+94112493548(English)

Sweden077-117-1040(Swedish)

Switzerland

0800-55-54-54

(German,French,Italian)

Taiwan

886-2-82273299or0800-000-702(Mandarin)

Thailand6622734088

Localnumberonly:1-800-060-066

DID:+60383156857

(Thai,English)

TrinidadandTobago1-800-645-3330

Turkey

00800-4463-2041(Turkish)

Ukraine0800502235

(Ukrainian,Russian,English)

UnitedArabEmirates

80004447023(English,Arabic)

UnitedKingdom

01475-897-163(English)

UnitedStates1-800-426-7378(English)

Uruguay

000-411-005-6649(Spanish)

Venezuela

0-800-100-2011(Spanish)

Vietnam

ForNorthernAreaandHanoiCity:

84439462000or84439426457

ForSouthernAreaandHoChiMinhCity:

84838295160or84439426457

(Vietnamese,English)

Chapter2.Helpandservice9

Usingotherservices

IfyoutravelwithaLenovonotebookcomputerorrelocateyourcomputertoa

countrywhereyourdesktop,notebook,orservermachinetypeissold,your

computermightbeeligibleforInternationalWarrantyService,whichautomatically

entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewill

beperformedbyserviceprovidersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnot

beavailableinallcountries.InternationalWarrantyServiceisdeliveredthrough

themethodofservice(suchasdepot,carry-in,oron-siteservice)thatisprovided

intheservicingcountry.Servicecentersincertaincountriesmightnotbeable

toserviceallmodelsofaparticularmachinetype.Insomecountries,feesand

restrictionsmightapplyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarranty

Serviceandtoviewalistofthecountrieswhereserviceisavailable,goto

http://www.lenovo.com/support,clickWarranty,andfollowtheinstructionson

thescreen.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoService

PacksforyourinstalledMicrosoftWindowsproduct,refertotheMicrosoftProduct

SupportServicesWebsiteathttp://support.microsoft.com/directoryoryoucan

contacttheCustomerSupportCenter.Somefeesmightapply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,such

assupportforhardware,operatingsystems,andapplicationprograms;network

setupandcongurationservices;upgradedorextendedhardwarerepairservices;

andcustominstallationservices.Serviceavailabilityandservicenamesmightvary

bycountryorregion.Formoreinformationabouttheseservices,gototheLenovo

Websiteat:

http://www.lenovo.com

10ThinkServerWarrantyandSupportInformation

Chapter3.LenovoLimitedWarranty

L505-0010-0208/2011

ThisLenovoLimitedWarrantyconsistsofthefollowingparts:

Part1-GeneralT erms

Part2-Country-specicTerms

Part3-WarrantyServiceInformation

ThetermsofPart2replaceormodifytermsofPart1asspeciedforaparticular

country.

Part1-GeneralTerms

ThisLenovoLimitedWarrantyappliesonlytoLenovohardwareproductsyou

purchasedforyourownuseandnotforresale.ThisLenovoLimitedWarrantyis

availableinotherlanguagesatwww.lenovo.com/warranty.

WhatthisWarrantyCovers

LenovowarrantsthateachLenovohardwareproductthatyoupurchaseisfree

fromdefectsinmaterialsandworkmanshipundernormaluseduringthewarranty

period.Thewarrantyperiodfortheproductstartsontheoriginaldateofpurchase

asshownonyoursalesreceiptorinvoiceorasmaybeotherwisespeciedby

Lenovo.Thewarrantyperiodandtypeofwarrantyservicethatapplytoyour

productareasspeciedin“Part3-WarrantyServiceInformation”below.This

warrantyonlyappliestoproductsinthecountryorregionofpurchase.

THISWARRANTYISYOUREXCLUSIVEWARRANTYANDREPLACESALL

OTHERWARRANTIESORCONDITIONS,EXPRESSORIMPLIED,INCLUDING,

BUTNOTLIMITEDTO,ANYIMPLIEDWARRANTIESORCONDITIONSOF

MERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.AS

SOMESTATESORJURISDICTIONSDONOTALLOWTHEEXCLUSIONOF

EXPRESSORIMPLIEDWARRANTIES,THEABOVEEXCLUSIONMAYNOT

APPL YTOYOU.INTHATEVENT ,SUCHWARRANTIESAPPL YONL YTOTHE

EXTENTANDFORSUCHDURATIONASREQUIREDBYLAWANDARE

LIMITEDINDURATIONTOTHEWARRANTYPERIOD.ASSOMESTATESOR

JURISDICTIONSDONOTALLOWLIMITATIONSONTHEDURATIONOFAN

IMPLIEDWARRANTY ,THEABOVELIMITATIONONDURATIONMAYNOT

APPL YTOYOU.

HowtoObtainWarrantyService

Iftheproductdoesnotfunctionaswarrantedduringthewarrantyperiod,you

mayobtainwarrantyservicebycontactingLenovooraLenovoapprovedService

Provider.AlistofapprovedServiceProvidersandtheirtelephonenumbersis

availableat:www.lenovo.com/support/phone.

Warrantyservicemaynotbeavailableinalllocationsandmaydifferfromlocation

tolocation.ChargesmayapplyoutsideaServiceProvider’snormalservicearea.

ContactalocalServiceProviderforinformationspecictoyourlocation.

CustomerResponsibilitiesforWarrantyService

Beforewarrantyserviceisprovided,youmusttakethefollowingsteps:

•followtheservicerequestproceduresspeciedbytheServiceProvider;

•backuporsecureallprogramsanddatacontainedintheproduct;

•providetheServiceProviderwithallsystemkeysorpasswords;

•providetheServiceProviderwithsufcient,free,andsafeaccesstoyour

facilitiestoperformservice;

•removealldata,includingcondentialinformation,proprietaryinformationand

personalinformation,fromtheproductor,ifyouareunabletoremoveanysuch

information,modifytheinformationtopreventitsaccessbyanotherpartyor

sothatitisnotpersonaldataunderapplicablelaw.TheServiceProvidershall

notberesponsibleforthelossordisclosureofanydata,includingcondential

information,proprietaryinformation,orpersonalinformation,onaproduct

returnedoraccessedforwarrantyservice;

•removeallfeatures,parts,options,alterations,andattachmentsnotcovered

bythewarranty;

•ensurethattheproductorpartisfreeofanylegalrestrictionsthatprevent

itsreplacement;

•ifyouarenottheownerofaproductorpart,obtainauthorizationfromthe

ownerfortheServiceProvidertoprovidewarrantyservice.

WhatYourServiceProviderWillDotoCorrectProblems

WhenyoucontactaServiceProvider,youmustfollowthespeciedproblem

determinationandresolutionprocedures.

TheServiceProviderwillattempttodiagnoseandresolveyourproblemby

telephone,e-mailorremoteassistance.TheServiceProvidermaydirectyouto

downloadandinstalldesignatedsoftwareupdates.

Someproblemsmayberesolvedwithareplacementpartthatyouinstallyourself

calleda“CustomerReplaceableUnit”or“CRU.”Ifso,theServiceProviderwill

shiptheCRUtoyouforyoutoinstall.

Ifyourproblemcannotberesolvedoverthetelephone;throughtheapplicationof

softwareupdatesortheinstallationofaCRU,theServiceProviderwillarrangefor

12ThinkServerWarrantyandSupportInformation

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Lenovo ThinkServer 1098, ThinkServer 1100, ThinkServer 1105, ThinkServer 1106, ThinkSERVER TS130 Warranty And Support Information

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