GreenPacket MF230 Owner's manual

Category
Routers
Type
Owner's manual

This manual is also suitable for

MF-230 Troubleshooting & Web UI Configuration Guide v1.0
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Table of Contents
1) P1 4G Portable WiFi Router (MF-230) ............................................................................ 2
2) P1 4G Portable WiFi Router (MF-230) Troubleshooting Guide ...................................... 4
a) Router Setup ............................................................................................................... 4
b) WiFi Connection Setup ............................................................................................... 6
c) Computer/Laptop Setup Information ......................................................................... 8
e) Laptop’s Power Saving Schemes when running on Battery ..................................... 14
f) Connectivity Issues .................................................................................................... 16
3) MF-230 Web Based Configuration Troubleshooting Guide ......................................... 19
a) Login settings ............................................................................................................ 19
b) Status Guides ............................................................................................................ 20
c) Personalization for Account & Date .......................................................................... 23
d) Networking ............................................................................................................... 24
e) Management ............................................................................................................. 38
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
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1) P1 4G Portable WiFi Router (MF-230)
A) Box Contents
B) Router Overview
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
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No.
Device Component
Description
1
Strap holder
To insert strap.
2
WiMAX LED
This light turns on when WiMAX signal is
available. The following light colors indicate
different levels of signal strength:
Green : Excellent Reception
Orange: Good Reception
Red: Weak Reception
3
WiFi LED
Green/Static: WiFi enabled
Green /Blinking: data transmission
Green /off: WiFi disabled
4
Power/Charging LED
Red/on: Charging
Red/Blinking: Low Battery
Blue/Static Battery Capacity > 25%
Blue/Blinking Battery Capacity < 25%
5
Power Button
Press for 5 seconds to turn device on/off
6
Reset Button
Resets the device to factory default
settings.
7
USB/ charging connector
Fix the accompanying USB cable to this
device and PC to charge or connect to the
PC.
C) Router Minimum System Requirements
D) Router Specifications
This information can be found at the bottom of your P1 4G Router (MF-230). The default
WiFi network name SSID and password WEP key are also printed there.
Operating System : Windows XP, Vista, 7, MAC
Hardware : Computer with at least one USB port.
Software : IE, Mozilla, opera or any web browser.
Device : USB Cable, P1 4G Portable WiMAX WiFi Router
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2) P1 4G Portable WiFi Router (MF-230) Troubleshooting Guide
a) Router Setup
I. Switch on the power by pressing and holding the Power Button for 5 seconds. All
LED lights will light up for 3 seconds and go off. The Power/Charging LED will
then light up first followed by WiFi LED light and then WiMAX LED light.
If All the LED lights do not light up, these are the possible problems and solutions:
1) The battery is flat. Connect MF-230 with micro USB cable to the USB port of
your computer.
2) The battery is flat and the micro USB cable is faulty, replace your micro USB
cable.
Should the problem persist, please contact P1 Care Line at 1 300 03 1300 for assistance.
Power/Charging
LED
WiFi
LED
WiMAX
LED
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
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II. Plug micro connector of the USB cable into MF-230 and the other end to the USB
port of your computer.
III. To enter the hibernate mode, press the power button for 1 second, user will see
blue LED blinking. User will not be able to surf the internet while the router is in
hibernate mode. To return to operation mode, press the power button for 1
second. At the GUI, user can set the timer for the router to enter hibernate
mode automatically after a certain period of time.
If the WiMAX LED does not light up, please reposition your router near a window.
If problem still persist, please contact P1 Care Line.
Router position guide:
Condominiums/Apartments: Router must be near window
Houses: Router must be on top floor, near window
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b) WiFi Connection Setup
1. The WiFi function in P1 4G router (MF-230) is enabled by default when you
power it up.
2. Switch on the WiFi adapter on your laptop.
3. Right-click the Wireless Network Connection icon at the bottom-right of the
screen and select View Available Wireless Networks.
4. Select the “SSID” that is printed under your MF-230. Click Connect.
5. You will be prompted to key in the WEP security key or passphrase. The WEP
security key or passphrase is printed under your MF-230.
wireless network or SSID
and click Connect.
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6. Once connected, ensure that your laptop has obtained the correct DHCP IP and
SSID. Check for signal quality and readjust the position of your router accordingly.
7. Note: This step is optional. If you want to change the default SSID or WEP key,
open any Internet browser and type in the URL address for Customer Web
GUIDE at http://10.1.1.254
Username: admin
Password: admin123
c) Computer/Laptop Setup Information
By default, all Operating Systems (Windows/Linux/Mac) will set the DHCP option
to Obtain an IP address automatically.
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WINDOWS XP
1. Right-click on the My Network Places icon on your desktop and select
Properties” from the menu that appears.
2. In the window that appears, (labeled Network and Dial-up Connections) right-
click on the icon titled Local Area Connection and select the item Properties from
the menu that appears.
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A window titled Local Area Connection Properties will now appear. In the list below,
select the item called Internet Protocol (TCP/IP) and click on the button labeled
Properties.
3. A window titled Internet Protocol (TCP/IP) Properties will now appear. In this
window, click on the radio button to the left of Obtain an IP address
automatically.
4. In the same window near the bottom, make sure the radio button to the left of
Obtain DNS server address automatically is filled.
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Mac OS X
This guide assumes that your computer has the network adapter and TCP/IP already
installed. All Mac computers certified by Apple to run Mac OS X will have built-in
Ethernet adapter hardware and the necessary networking software as part of OS X's
default installation.
1. Click on the Apple Menu Icon in the upper left corner of your screen.
2. Select System Preferences
3. Click on the Network icon.
4. Select the TCP/IP tab.
5. From the Configure IPv4 menu, select Using DHCP.
6. Click the Apply Now or Save button.
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
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Linux (Fedora)
1. Go to the System Administration and select the Network menu item. This will
launch the Network Config tool, which will prompt Configure Network Devices
and Connections.
2. Select the appropriate network interface and click on Edit.
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3. Check on the Activate device when computer starts and Allow all users to
enable and disable the device. Check the Automatically obtain IP address
settings and choose DHCP (these are default settings). Click on the OK button.
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e) Laptop’s Power Saving Schemes when running on Battery
Background:
Laptops tend to have those power saving schemes so that the laptop can last longer
when running on battery only. The laptop will dim down the brightness of the laptop
display screen, lower down the laptop’s WiFi transmitting power and shutting down or
lowering down power of other functions.
Troubleshooting steps:
1) In order to isolate the issue that it’s not our MF-230 product issue or WiMAX
issue, it is advisable to ask the customer when experiencing slow, intermittent or
bad internet browsing experience, are they using a laptop and if yes, are they
running on battery.
2) If the above are all yes, ask the customer to go to “Start -> Control Panel ->
System -> Hardware” Click “Device Manager”
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3) Go to “Network Adapters” and look for the laptop’s WiFi driver and double click
on it.
4) Go to “Advanced” and scroll down to look for “power management” and set it to the
“highest” setting.
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f) Connectivity Issues
No
Description
Suggested Solution
1.
Your laptop/desktop cannot
detect the router’s WiFi
Signal/SSID.
I. Ensure that the router is switched on and
in operation mode.
II. Make sure that user “start” the WiFi at
“networking -> WiFi” at Web GUI. In
addition, Disable the Hide SSID option.
III. Check that your laptop/desktop has its
WiFi function turned on. Ensure that it can
detect WiFi 11 frequencies and is able to
support B, G and B/G mix mode.
IV. To ensure that it is not an issue of weak
service signals, position your
laptop/desktop near to the router.
V. Make sure that the SSID you are searching
for through the WiFi search network menu
matches the SSID that has been set in MF-
230.
2.
Your laptop/desktop can
detect the router’s WiFi signal
I. Ensure that you are connected to the
correct SSID.
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
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and SSID but unable to
connect to it.
II. Check your WiFi Security Mode as some
security modes may require Radius Server
Authentication.
III. Ensure you key in the correct and
matching security key/mode in the
laptop/desktop and router.
IV. Disable Access Control at the P1 4G router
(MF-230) WiFi tab on the web GUI.
3.
You are connected to the
router’s WiFi SSID but unable
to get an IP or have limited
connection.
I. Check that you have keyed in the correct
and matching security key mode in the
laptop/desktop and router
II. Check that the router’s DHCP server is
enabled at Networking -> DHCP Server.
Ensure that the DHCP IP range is bigger
than the amount of desktop/laptop
connected to it via wired or wireless to
MF-230.
III. Disable Access Control at the P1 4G router
(MF-230) WiFi tab on the web GUI.
4.
You are connected to the
router’s WiFi SSID and can
obtain IP but cannot browse
the Internet.
I. Set your laptop’s/desktop’s Network
Wireless Connection to Obtain IP
automatically and Obtain DNS server
address automatically.
II. Ensure that your router is in operation
mode by checking your router’s LED lights.
III. Ensure that your router is connected to
W1MAX service by checking your router’s
LED lights.
IV. Check for proxy settings that disables your
connection in your Web browser.
V. User may have to click Repair on their WiFi
Network Connection for Windows OS or a
similar function for other operating
systems.
VI. Check whether you can ping to the router.
The gateway for your laptop/desktop
should have the same IP as the LAN IP for
your router.
VII. Disable Access Control at the P1 4G router
(MF-230) WiFi tab on the web GUI.
5.
You experience irregular or
slow browsing when
connected through WiFi.
I. Check whether you can ping to the router.
The gateway for your laptop/desktop
should have the same IP as the LAN IP for
your router.
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II. To ensure that it is not an issue of weak
service signals, position your
laptop/desktop near to the router.
III. Try changing the WiFi Channel to a
different channel as it may be due to WiFi
Interference.
IV. Do a ping and speed test check via wired
to the router to determine if it is a WiMAX
network congestion issue.
MF-230 Troubleshooting & Web UI Configuration Guide v1.0
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3) MF-230 Web Based Configuration Troubleshooting Guide
a) Login settings
After getting a DHCP IP address from your P1 4G Router MF-230, open any Internet
browser and type in the URL address: http://10.1.1.254
Username : admin
Password : admin123
Troubleshooting:
You cannot access the Customer Web GUI page
Ensure you receive a DHCP IP from your router in the range of 10.1.1.x (excluding
10.1.1.254), subnet mask 255.255.255.0
Check if you are able to ping to 10.1.1.254
Go to START > RUN (Type: cmd) > COMMAND PROMPT (Type: ping 10.1.1.254)
Check if your web browser has blocked the URL http://10.1.1.254 or if this URL is
under the Restricted List.
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b) Status Guides
WiMAX Status
The following is the meaning of each status in the WiMAX Status Page:
WiMAX Signal
Strength
Signal strength Bar of WiMAX Signal in relation to RSSI and
CINR
Frequency
The WiMAX Radio Frequency channel that the router is
connected to.
Bandwidth
The width of the WiMAX Radio Frequency channel.
BSID
The WiMAX Base station ID that the router is connected to.
Dev State
Status of the router.
Mac State
Status of Wimax
Uptime
The length of time that the router is powered up, starting
when the power is turned ON.
RSSI
The signal strength of the WiMAX Radio Frequency channel
that the router is connected to.
CINR
The signal quality of the WiMAX Radio Frequency channel
that the router is connected to.
TX Power
The WiMAX Radio Frequency power that is transmitted from
the router to the Base station.
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GreenPacket MF230 Owner's manual

Category
Routers
Type
Owner's manual
This manual is also suitable for

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