Complete Manual for the
PrimeSHOT 20 HDMI
PTZ Camera
Document 411-0022-30 Rev B
July 2018
ii
Contents
Overview 1
What's in this Guide 1
Features 1
Unpacking the Camera 2
A Quick Look at the Camera 3
Front of the Camera 3
Back of the Camera 4
Video Resolution Setting 4
Installation 5
Before You Install the Camera 5
Don’t Void Your Warranty! 5
Cabling Notes 5
Installing the Thin Profile Wall Mount 6
About Ceiling-Mounted Cameras 6
Basic Connection Diagram 6
RS-232 Serial Communication 7
Installing the Camera 8
Powering Up the Camera 9
Status Light 9
Using the Remote Control 10
Quick Reference 10
Details 11
Storing a Preset Using the Remote 11
Clearing a Preset Using the Remote 11
Web Interface 12
Browser Support 12
User Access 13
Administrative Access 13
Web Interface Quick Reference 14
Compact Menu View 14
System Administration 15
Configuring Network Settings 15
Setting Time Zone and NTP Server 16
Managing Access and Passwords 17
Adding Room Information to the Screen 18
Rebooting the Camera 19
Saving or Restoring a Configuration 19
Starting a Firmware Update 20
Contacting Vaddio Technical Support 21
Viewing Diagnostic Logs 21
Configuring Camera Behavior 22
Storing Preset Positions Including Custom Home 22
Adjusting the Color Settings 23
Adjusting the Focus 24
Setting the Speeds of Camera Movements 24
Setting Pan Direction 24
Enabling or Disabling Streaming 25
Configuring IP Streaming 26
Advanced IP Streaming Settings 28
Setting Other Camera Behaviors 29
Operating the Camera 30
Moving the Camera 30
Zooming In or Out 30
Moving the Camera to a Preset Position 30
Stopping or Resuming Video 31
Managing the Camera Ready State 31
Telnet Serial Command API 32
camera home 33
camera pan 33
camera tilt 34
camera zoom 35
camera focus 35
camera preset 36
camera ccu get 37
camera ccu set 38
camera ccu scene 39
camera led 39
camera recalibrate 39
camera standby 40
video mute 40
streaming settings get 41
network settings get 41
network ping 42
system reboot 42
system factory-reset 43
version 43
help 44
history 44
exit 44
RS-232 Control 45
Camera Movement, Zoom, and Focus Commands 45
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Installation Guide for the PrimeSHOT 20 HDMI PTZ Camera
Movement, Zoom, and Focus Inquiry Commands 47
Color and Light Management Commands 48
Shutter Speed Values (CAM_Shutter) 50
Iris Values (CAM_Iris) 51
Iris Gain and Gain Limit Values (CAM_Gain) 51
Color and Light Management Inquiry Commands 52
Other Commands 52
Other Inquiry Commands 53
Specifications 54
Troubleshooting and Care 55
Status Light 56
Restoring Default Camera Settings 57
Operation, Storage, and Care 57
Compliance Statements and Declarations of Conformity 58
FCC Part 15 Compliance 58
ICES-003 Compliance 58
European Compliance 59
Warranty Information 60
Photo Credits 61
Index 62
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Installation Guide for the PrimeSHOT 20 HDMI PTZ Camera
1
Overview
This guide covers the PrimeSHOT™ 20 HDMI PTZ camera:
n PrimeSHOT 20 HDMI (black), North America – 999-30420-000
n PrimeSHOT 20 HDMI (white), North America – 999-30420-000W
n PrimeSHOT 20 HDMI (black), Europe and UK – 999-30420-001
n PrimeSHOT 20 HDMI (white), Europe and UK– 999-30420-001W
n PrimeSHOT 20 HDMI (black), Australia and New Zealand – 999-30420-009
n PrimeSHOT 20 HDMI (white), Australia and New Zealand – 999-30420-009W
n PrimeSHOT 20 HDMI (black) with HDMI Extenders, North America – 999-30420-
300
n PrimeSHOT 20 HDMI (white) with HDMI Extenders, North America – 999-30420-300W
n PrimeSHOT 20 HDMI (black) with HDMI Extenders, Europe and UK – 999-30420-301
n PrimeSHOT 20 HDMI (white) with HDMI Extenders, Europe and UK – 999-30420-301W
n PrimeSHOT 20 HDMI (black) with HDMI Extenders, Australia and New Zealand – 999-30420-309
n PrimeSHOT 20 HDMI (white) with HDMI Extenders, Australia and New Zealand – 999-30420-309W
What's in this Guide
This guide covers
n Unpacking and installation
n The system's physical features
n Configuration and system administration
n Controlling the camera using the IR remote or web interface
n Controlling the camera using Telnet or RS-232 commands
n Specifications
n Troubleshooting and maintenance
n Warranty and compliance/conformity information
For your convenience, the information you need to install this product is also available in the smaller, stand-
alone Installation Guide for the PrimeSHOT 20 HDMI PTZ Camera.
Download manuals, dimensional drawings, and other information from www.vaddio.com/support.
Features
n PTZ camera for medium to large venues such as houses of worship and lecture theaters
n 2.12 Megapixel effective, native 1080p/60 full HD image sensor
n 20x optical zoom, 55° horizontal field of view (wide end)
n Simultaneous HDMI 1.3, S-Video, and IP streaming outputs
n Precise pan and tilt movements at up to 90° per second
n Presenter-friendly IR remote control
n Integration-ready Telnet or serial RS-232 control
n Full administrative control via web interface; manage the camera remotely while monitoring the stream
separately
Unpacking the Camera
Make sure you received all the items you expected.
Caution
Always support the camera's body when lifting or moving it. Lifting the camera by its head or mounting arm
will damage it.
999-30420-000 – PrimeSHOT 20 HDMI (black), North America
999-30420-000W – PrimeSHOT 20 HDMI (white), North America
999-30420-001 – PrimeSHOT 20 HDMI (black), Europe and UK
999-30420-001W – PrimeSHOT 20 HDMI (white), Europe and UK
999-30420-009 – PrimeSHOT 20 HDMI (black), Australia and New Zealand
999-30420-009W – PrimeSHOT 20 HDMI (white), Australia and New
Zealand
n PrimeSHOT 20 HDMIcamera
n Thin Profile Wall Mount with mounting hardware
n Vaddio IR Remote Commander
n 12 VDC, 3.0 Amp power supply with AC cord set(s)
n Quick-Start Guide
999-30420-300 – PrimeSHOT 20 HDMI (black) with HDMI Extender, North America
999-30420-300W – PrimeSHOT 20 HDMI (white) with HDMI Extender,
North America
999-30420-301 – PrimeSHOT 20 HDMI (black) with HDMI Extender,
Europe and UK
999-30420-301W – PrimeSHOT 20 HDMI (white) with HDMI Extender,
Europe and UK
999-30420-309 – PrimeSHOT 20 HDMI (black) with HDMI Extender,
Australia and New Zealand
999-30420-309W – PrimeSHOT 20 HDMI (white) with HDMI Extender,
Australia and New Zealand
n PrimeSHOT 20 HDMIcamera
n Thin Profile Wall Mount with mounting hardware
n Vaddio IR Remote Commander
n 12 VDC, 3.0 Amp power supply with AC cord set(s)
n Quick-Start Guide
n C2G HDMI Extender Transmitter unit
n C2G HDMI Extender Receiver unit
n 5VDC 1.0A Extender power supply with regional plugs, quantity 2
n 1 ft (0.3 m) HDMI cable
n C2G HDMI Extenders User Booklet
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
A Quick Look at the Camera
This section covers the physical features of the camera.
Front of the Camera
Camera and Zoom Lens: The PrimeSHOT 20 HDMI camera features a 20x optical zoom lens.
IR sensor: Receives signals from the IR remote. Make sure there's nothing directly in front of the camera
base, and point the remote at the camera.
Status light: The multi-colored LED indicates the camera's current state. This light can be turned off.
n Blue – Camera is active
n Red – Tally
n Purple – Standby mode or booting
n Yellow – Firmware update is in progress
n Blinking red – Video mute is on (UC color scheme only)
n Blinking yellow – Motor out of calibration
n Blinking purple – Error
Note
By default, the camera's status light is active during normal operation; however, it can be configured to
remain off when the camera is powered up. The camera may be sending video even if the indicator light is
off.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Back of the Camera
From left to right:
n Power connector – Connect the 12 VDC, 3 A power supply shipped with the camera.
n Rotary switch – Select the video output resolution.
n Ethernet connector – Connect to the network.
n RS-232 connector – Optional. Connect to a camera controller to manage the camera.
n S-Video connector – S-Video output; can be set to NTSC or PAL.
n HDMI connector – HDMI 1.3 video output.
Video Resolution Setting
Use the rotary switch on the back of the camera to set the desired HDMI output resolution.
The S-Video output can be set to PAL or NTSC in the administrative interface (see Setting Other Camera
Behaviors). Default is NTSC.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Installation
This section covers:
n Selecting the location for the camera
n Installing the mount
n Connecting the camera
n Mounting the camera
Before You Install the Camera
n Choose a mounting location that will optimize camera performance. Consider camera viewing angles,
lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be
mounted.
n Ensure that the camera body can move freely and will normally point away from the ceiling and lights.
The camera will not perform well if it is pointed toward a light source such as a light fixture or window.
n Follow the installation instructions included with the camera mount.
Don’t Void Your Warranty!
Caution
This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate
protective enclosure. Do not allow it to come into contact with any liquid.
Use only the power supply included with this product. Using a different one will void the warranty, and
could create unsafe operating conditions or damage the product.
Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these
things happen, return it to Vaddio for safety and functional testing.
Cabling Notes
Note
Use standard RJ-45 connectors and a good crimping tool. Do not use pass-through RJ-45
connectors. Poorly crimped connectors can damage the connectors on the product, cause
intermittent connections, and degrade signal quality. Test cable pin-outs and continuity before connecting
them.
Intact – will make reliable contact
with cable connector
Damaged – Bent contact fingers
will NOT make reliable contact
with cable connector
Pro Tip
Label all cables at both ends.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Installing the Thin Profile Wall Mount
The PrimeSHOT 20 HDMI camera is shipped with a Thin Profile Wall Mount. Other mounting options are
available as well. Contact us if you don’t have the camera mount you need.
You can install the camera wall mount to a 2-gang wall box or directly to the drywall.
n If you mount it to drywall, use the wall anchors provided with the wall mount.
n If you mount it to a wall box, use the cover plate screws supplied with the wall box.
If you install the camera wall mount to drywall, use the wall anchors provided with the mount.
About Ceiling-Mounted Cameras
If you use an inverted mount, set the camera's Image Flip soft DIP switch ON. See Setting Other Camera
Behaviors.
Basic Connection Diagram
The Quick-Start Guide for the PrimeSHOT 20 HDMI PTZ Camera provides additional information.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
RS-232 Serial Communication
The RS-232 serial port (RJ-45, color-coded blue) on the camera's back panel enables third-party control.
Parameter Value
Communication Speed 9600 bps (default)
Number of start bits 1
Number of stop bits 1
Number of data bits 8
Parity None
Flow control None
Connector pin-out:
n Pin 1: Not used
n Pin 2: Not used
n Pin 3: Not used
n Pin 4: Not used
n Pin 5: Not used
n Pin 6: GND
n Pin 7: RXD (from TXD of control source)
n Pin 8: TXD (to RXD of control source)
Caution:
Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera
system and void the warranty. Pro tip: Label your cables.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Installing the Camera
Caution
Before you start, be sure you can identify all cables correctly. Connecting a cable to the wrong port can
result in equipment damage.
Caution:
Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera
system and void the warranty. Pro tip: Label your cables.
1. Verify that you have set the switch on the back of the camera to the desired video resolution.
2. Route the cables through the opening in the mounting shelf and connect them to the camera.
Caution:
Use the power supply shipped with the camera. Using a different power supply will damage the camera
and void the warranty, and may create an unsafe operating condition.
3. Place the camera on the mount.
4. Attach the camera to the mount using the mounting screw supplied with the camera.
Image for illustration only; not to scale. Camera and mount details may differ.
Note
If the camera is jostled or bumped, it may require a pan-tilt reset.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Powering Up the Camera
Connect camera power.
The camera will initialize and move. This will take a few seconds. When an image is available, the camera
is ready to accept control information.
Status Light
The light in the camera's base indicates its current state.
n Blue – Camera is active
n Purple – Standby mode or booting
n Yellow – Firmware update is in progress
n Blinking red – Video mute is on (UC color scheme only)
n Blinking yellow – Motor out of calibration
n Blinking purple – Error
Caution
Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in
progress. Interrupting a firmware update can make the camera unusable.
Note
By default, the camera's status light is active during normal operation; however, it can be configured to
remain off when the camera is powered up. The camera may be sending video even if the indicator light is
off.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Using the Remote Control
The remote provides basic camera control.
Quick Reference
What do you need to do? Button(s)
Power on or standby Power (green button at top right)
Select the camera to control (if this remote
controls more than one)
Camera Select buttons 1 through 3 (second row on the
remote)
Discover the camera's IP address Data Screen button (top left) – press and hold for 3 seconds
Move the camera Arrow buttons and Home button (dark red)
Move the camera to a preset position Position Preset buttons 1 through 6 (bottom two rows)
Focus the camera Auto Focus button (near arrow buttons)
Manual Focus buttons Near and Far (below Zoom Speed
buttons)
Change zoom speed Zoom speed buttons – Slow T and W or Fast T and W for
telephoto (zoom in) and wide-angle (zoom out) modes
(center)
Adjust for excess light behind the camera's
subject
Back Light button (top center)
Correct a motor calibration fault condition
(blinking yellow light)
Pan-Tilt Reset button (center right, beside arrow buttons)
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Details
The remote provides the following functions:
Data Screen – Press and hold for 3 seconds to display the camera’s IP address and
MAC address on the near-end display. Press momentarily to dismiss the information.
Power indicator – Shows power on, IR transmission, and battery level.
Power – Switch the selected camera on or off.
Back Light – Use or turn off back light compensation.
Camera Select – In multi-camera installations, selects the camera to be controlled.
See Setting Other Camera Behaviors for information on configuring the camera as
camera 1, 2, or 3.
Pan/Tilt (arrow button) controls and Home button – Control the camera’s
position.
Std. Pan and Rev. Pan – Control how the camera responds to the arrow buttons.
Helpful for ceiling-mounted cameras and installations where the camera will point at
the person using the remote.
Pan/Tilt Reset – Recalibrate the pan and tilt motors. If the camera gets jostled, you
may need to push this button to ensure that the camera moves accurately to its home
and preset positions.
Auto Focus – Switch the camera to Auto-Focus mode.
Zoom Speed – Select Slow or Fast movements for telephoto and wide-angle shots.
n T (slow and fast) – Telephoto
n W (slow and fast) – Wide-angle
Manual Focus – Switch the camera to Manual Focus mode.
Near (-) adjustment – Moves the focus nearer when in manual focus mode.
Far (+) adjustment – Moves the focus farther when in manual focus mode.
Position Presets 1 through 6 – Move the camera to a predefined position.
Preset – Save the camera’s current position as one of the numbered presets.
Reset – Clear the saved position presets.
The web interface offers greater control over camera movements to presets, and provides additional
presets.
Storing a Preset Using the Remote
Set up the shot using the pan, tilt, and zoom controls. Then hold down the Preset button and press one of
the numbered preset buttons.
Clearing a Preset Using the Remote
Press and hold the Reset button while pressing the preset number you want to clear.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Web Interface
The camera's web interface allows control via a network connection, using a browser. Password-protected
pages provide administrative access to tasks such as setting passwords, changing the IP address,
viewing diagnostics, and installing firmware updates. The user login (or guest access, if it is
enabled)provides access to camera controls similar to those available from the IR remote.
You will need to know the camera's IP address to use the web interface. If the LAN has a DHCP server,
the camera will get its IP address, gateway and routing information automatically and you will be able to
browse to it. If not, you will need to configure the camera to use a static IP address.
To display the camera's IP address:
1. Point the remote at the camera and press the Data Screen button. The camera overlays its IP address
and MAC address on the video output.
2. Press the button again to dismiss the information display.
If the address is 169.254.1.1, the camera is using its default IP address and you will need to configure it for
your network. You can configure the camera’s static IP address either through the network or from a
computer connected directly to its Ethernet port. You may need a crossover cable.
Note
Work with your ITdepartment to determine the correct IP address, subnet mask, and gateway information.
To access the web interface:
Enter the IP address or hostname in your browser's address bar. If you use the hostname, you may need to
enter http:// or https://as a prefix to keep the browser from treating it as a search query.
Browser Support
We have tested this product with these web browsers:
n Chrome®
n Microsoft® Internet Explorer®
n Safari®
n Firefox®
We test using the browser version available from the vendor at that time. Older versions of these browsers
are likely to work, and other browsers may also work.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
User Access
By default, the web interface opens to the Controls page without requiring a login; but if the administrator
has changed the guest access setting, you will need to log in. The default user password is password.
Only the camera control page is available with user-level access.
Administrative Access
If you are on the Controls screen, you’re logged in at the user level, or guest access is enabled and you’re
not logged in at all. Open the menu to log in as admin.
The default admin password is password.
Logging in as Admin gives you access to configuration and system administration tasks:
n Camera – Additional control over camera behavior related to camera zoom and color management.
n Streaming – Set up IP (H.264) streaming to meet your organization's requirements.
n Room Labels – Information to display on the web interface screens, including the conference room
name and phone number and the in-house number for AV assistance.
n Networking – Ethernet configuration.
n Security – Set passwords and manage guest access.
n Diagnostics – View or download logs when troubleshooting issues.
n System – View firmware version and hardware switch settings, access soft DIP switches, reboot,
restore factory defaults, and run firmware updates.
n Help – Tech support contact information and a link to the product information library on the Vaddio
website.
n Logout – Leave the web interface in a password-protected state. If guest access is on, this returns the
web interface to the Controls page at guest access level.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Web Interface Quick Reference
Where to find the controls you need right now.
What do you need? Go to this page
Camera operation
n Stop sending video (video mute)
n Enter or exit standby mode
(any page)
Access management
n Guest access
n Account passwords
n Automatic logout for idle sessions
Security
IP streaming settings Streaming
Other IP settings
n Hostname
n DHCP or static addressing
n Static: IP address, subnet mask, gateway
Networking
Date and time, time zone, and NTP server Networking
Information about the camera
n Room location and phone number
n Help desk phone number
Room Labels
Vaddio Technical Support contact information Help
Diagnostic logs Diagnostics
Compact Menu View
By default, the navigation buttons in the administrative interface display an icon and a text label.
The web interface provides a compact view of the menu buttons along with the standard view. The button
at the bottom of the menu toggles between the two views.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
System Administration
Administrative tasks are on these pages:
n Networking – Network configuration, date/time, and time zone settings
n Security – Passwords, guest access, other IT security-related settings
n Room Labels – Helpful information to display in the web interface
n System – Controls to reboot, reset to factory defaults, and run firmware updates
n Help – Contact information for Vaddio Technical Support and links to more information
n Diagnostics – Logs to help Vaddio Technical Support troubleshoot issues
Configuring Network Settings
NETWORKING PAGE
Caution
Consult your IT department before editing network settings. Errors in network configuration can make the
camera and its IP stream inaccessible from the network. Do not change DHCP/Static addressing, IP
address, subnet mask, or gateway unless you are very familiar with the characteristics and configuration of
the network where you install the camera.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
Editable network settings include:
n The camera’s hostname
n Choice of static IP addressing or DHCP addressing
n IP address, subnet mask, and gateway, if static IP addressing is used
If your network supports hostname resolution, you may find it convenient to change the camera's
hostname.
DHCP is the default setting, but the camera will use the default address of 169.254.1.1 if no DHCP server
is available. You will only be able to enter the IP address, subnet mask, and gateway if you set IP Address
to Static.
Setting Time Zone and NTP Server
NETWORKING PAGE
Using automatic NTP updating ensures that the timestamps in the camera's diagnostic log are accurate.
Specifying your time zone may make it easier to match logged events with other actions and external
events.
1. To make the time zone and NTP server editable, enable Automatic NTP Updating.
2. Select the desired time zone from the list.
3. If desired, specify the NTP server to use. If you are not sure about this, use the default.
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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera
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