VADDIO PrimeSHOT 20 HDMI Complete Manual

Complete Manual for the

PrimeSHOT 20 HDMI

PTZ Camera

Document 411-0022-30 Rev B

July 2018

ii

Contents

Overview 1

What's in this Guide 1

Features 1

Unpacking the Camera 2

A Quick Look at the Camera 3

Front of the Camera 3

Back of the Camera 4

Video Resolution Setting 4

Installation 5

Before You Install the Camera 5

Don’t Void Your Warranty! 5

Cabling Notes 5

Installing the Thin Profile Wall Mount 6

About Ceiling-Mounted Cameras 6

Basic Connection Diagram 6

RS-232 Serial Communication 7

Installing the Camera 8

Powering Up the Camera 9

Status Light 9

Using the Remote Control 10

Quick Reference 10

Details 11

Storing a Preset Using the Remote 11

Clearing a Preset Using the Remote 11

Web Interface 12

Browser Support 12

User Access 13

Administrative Access 13

Web Interface Quick Reference 14

Compact Menu View 14

System Administration 15

Configuring Network Settings 15

Setting Time Zone and NTP Server 16

Managing Access and Passwords 17

Adding Room Information to the Screen 18

Rebooting the Camera 19

Saving or Restoring a Configuration 19

Starting a Firmware Update 20

Contacting Vaddio Technical Support 21

Viewing Diagnostic Logs 21

Configuring Camera Behavior 22

Storing Preset Positions Including Custom Home 22

Adjusting the Color Settings 23

Adjusting the Focus 24

Setting the Speeds of Camera Movements 24

Setting Pan Direction 24

Enabling or Disabling Streaming 25

Configuring IP Streaming 26

Advanced IP Streaming Settings 28

Setting Other Camera Behaviors 29

Operating the Camera 30

Moving the Camera 30

Zooming In or Out 30

Moving the Camera to a Preset Position 30

Stopping or Resuming Video 31

Managing the Camera Ready State 31

Telnet Serial Command API 32

camera home 33

camera pan 33

camera tilt 34

camera zoom 35

camera focus 35

camera preset 36

camera ccu get 37

camera ccu set 38

camera ccu scene 39

camera led 39

camera recalibrate 39

camera standby 40

video mute 40

streaming settings get 41

network settings get 41

network ping 42

system reboot 42

system factory-reset 43

version 43

help 44

history 44

exit 44

RS-232 Control 45

Camera Movement, Zoom, and Focus Commands 45

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Installation Guide for the PrimeSHOT 20 HDMI PTZ Camera

Movement, Zoom, and Focus Inquiry Commands 47

Color and Light Management Commands 48

Shutter Speed Values (CAM_Shutter) 50

Iris Values (CAM_Iris) 51

Iris Gain and Gain Limit Values (CAM_Gain) 51

Color and Light Management Inquiry Commands 52

Other Commands 52

Other Inquiry Commands 53

Specifications 54

Troubleshooting and Care 55

Status Light 56

Restoring Default Camera Settings 57

Operation, Storage, and Care 57

Compliance Statements and Declarations of Conformity 58

FCC Part 15 Compliance 58

ICES-003 Compliance 58

European Compliance 59

Warranty Information 60

Photo Credits 61

Index 62

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Installation Guide for the PrimeSHOT 20 HDMI PTZ Camera

1

Overview

This guide covers the PrimeSHOT™ 20 HDMI PTZ camera:

n PrimeSHOT 20 HDMI (black), North America – 999-30420-000

n PrimeSHOT 20 HDMI (white), North America – 999-30420-000W

n PrimeSHOT 20 HDMI (black), Europe and UK – 999-30420-001

n PrimeSHOT 20 HDMI (white), Europe and UK– 999-30420-001W

n PrimeSHOT 20 HDMI (black), Australia and New Zealand – 999-30420-009

n PrimeSHOT 20 HDMI (white), Australia and New Zealand – 999-30420-009W

n PrimeSHOT 20 HDMI (black) with HDMI Extenders, North America – 999-30420-

300

n PrimeSHOT 20 HDMI (white) with HDMI Extenders, North America – 999-30420-300W

n PrimeSHOT 20 HDMI (black) with HDMI Extenders, Europe and UK – 999-30420-301

n PrimeSHOT 20 HDMI (white) with HDMI Extenders, Europe and UK – 999-30420-301W

n PrimeSHOT 20 HDMI (black) with HDMI Extenders, Australia and New Zealand – 999-30420-309

n PrimeSHOT 20 HDMI (white) with HDMI Extenders, Australia and New Zealand – 999-30420-309W

What's in this Guide

This guide covers

n Unpacking and installation

n The system's physical features

n Configuration and system administration

n Controlling the camera using the IR remote or web interface

n Controlling the camera using Telnet or RS-232 commands

n Specifications

n Troubleshooting and maintenance

n Warranty and compliance/conformity information

For your convenience, the information you need to install this product is also available in the smaller, stand-

alone Installation Guide for the PrimeSHOT 20 HDMI PTZ Camera.

Download manuals, dimensional drawings, and other information from www.vaddio.com/support.

Features

n PTZ camera for medium to large venues such as houses of worship and lecture theaters

n 2.12 Megapixel effective, native 1080p/60 full HD image sensor

n 20x optical zoom, 55° horizontal field of view (wide end)

n Simultaneous HDMI 1.3, S-Video, and IP streaming outputs

n Precise pan and tilt movements at up to 90° per second

n Presenter-friendly IR remote control

n Integration-ready Telnet or serial RS-232 control

n Full administrative control via web interface; manage the camera remotely while monitoring the stream

separately

Unpacking the Camera

Make sure you received all the items you expected.

Caution

Always support the camera's body when lifting or moving it. Lifting the camera by its head or mounting arm

will damage it.

999-30420-000 – PrimeSHOT 20 HDMI (black), North America

999-30420-000W – PrimeSHOT 20 HDMI (white), North America

999-30420-001 – PrimeSHOT 20 HDMI (black), Europe and UK

999-30420-001W – PrimeSHOT 20 HDMI (white), Europe and UK

999-30420-009 – PrimeSHOT 20 HDMI (black), Australia and New Zealand

999-30420-009W – PrimeSHOT 20 HDMI (white), Australia and New

Zealand

n PrimeSHOT 20 HDMIcamera

n Thin Profile Wall Mount with mounting hardware

n Vaddio IR Remote Commander

n 12 VDC, 3.0 Amp power supply with AC cord set(s)

n Quick-Start Guide

999-30420-300 – PrimeSHOT 20 HDMI (black) with HDMI Extender, North America

999-30420-300W – PrimeSHOT 20 HDMI (white) with HDMI Extender,

North America

999-30420-301 – PrimeSHOT 20 HDMI (black) with HDMI Extender,

Europe and UK

999-30420-301W – PrimeSHOT 20 HDMI (white) with HDMI Extender,

Europe and UK

999-30420-309 – PrimeSHOT 20 HDMI (black) with HDMI Extender,

Australia and New Zealand

999-30420-309W – PrimeSHOT 20 HDMI (white) with HDMI Extender,

Australia and New Zealand

n PrimeSHOT 20 HDMIcamera

n Thin Profile Wall Mount with mounting hardware

n Vaddio IR Remote Commander

n 12 VDC, 3.0 Amp power supply with AC cord set(s)

n Quick-Start Guide

n C2G HDMI Extender Transmitter unit

n C2G HDMI Extender Receiver unit

n 5VDC 1.0A Extender power supply with regional plugs, quantity 2

n 1 ft (0.3 m) HDMI cable

n C2G HDMI Extenders User Booklet

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

A Quick Look at the Camera

This section covers the physical features of the camera.

Front of the Camera

Camera and Zoom Lens: The PrimeSHOT 20 HDMI camera features a 20x optical zoom lens.

IR sensor: Receives signals from the IR remote. Make sure there's nothing directly in front of the camera

base, and point the remote at the camera.

Status light: The multi-colored LED indicates the camera's current state. This light can be turned off.

n Blue – Camera is active

n Red – Tally

n Purple – Standby mode or booting

n Yellow – Firmware update is in progress

n Blinking red – Video mute is on (UC color scheme only)

n Blinking yellow – Motor out of calibration

n Blinking purple – Error

Note

By default, the camera's status light is active during normal operation; however, it can be configured to

remain off when the camera is powered up. The camera may be sending video even if the indicator light is

off.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Back of the Camera

From left to right:

n Power connector – Connect the 12 VDC, 3 A power supply shipped with the camera.

n Rotary switch – Select the video output resolution.

n Ethernet connector – Connect to the network.

n RS-232 connector – Optional. Connect to a camera controller to manage the camera.

n S-Video connector – S-Video output; can be set to NTSC or PAL.

n HDMI connector – HDMI 1.3 video output.

Video Resolution Setting

Use the rotary switch on the back of the camera to set the desired HDMI output resolution.

The S-Video output can be set to PAL or NTSC in the administrative interface (see Setting Other Camera

Behaviors). Default is NTSC.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Installation

This section covers:

n Selecting the location for the camera

n Installing the mount

n Connecting the camera

n Mounting the camera

Before You Install the Camera

n Choose a mounting location that will optimize camera performance. Consider camera viewing angles,

lighting conditions, line-of-sight obstructions, and in-wall obstructions where the camera is to be

mounted.

n Ensure that the camera body can move freely and will normally point away from the ceiling and lights.

The camera will not perform well if it is pointed toward a light source such as a light fixture or window.

n Follow the installation instructions included with the camera mount.

Don’t Void Your Warranty!

Caution

This product is for indoor use. Do not install it outdoors or in a humid environment without the appropriate

protective enclosure. Do not allow it to come into contact with any liquid.

Use only the power supply included with this product. Using a different one will void the warranty, and

could create unsafe operating conditions or damage the product.

Do not install or operate this product if it has been dropped, damaged, or exposed to liquids. If any of these

things happen, return it to Vaddio for safety and functional testing.

Cabling Notes

Note

Use standard RJ-45 connectors and a good crimping tool. Do not use pass-through RJ-45

connectors. Poorly crimped connectors can damage the connectors on the product, cause

intermittent connections, and degrade signal quality. Test cable pin-outs and continuity before connecting

them.

Intact – will make reliable contact

with cable connector

Damaged – Bent contact fingers

will NOT make reliable contact

with cable connector

Pro Tip

Label all cables at both ends.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Installing the Thin Profile Wall Mount

The PrimeSHOT 20 HDMI camera is shipped with a Thin Profile Wall Mount. Other mounting options are

available as well. Contact us if you don’t have the camera mount you need.

You can install the camera wall mount to a 2-gang wall box or directly to the drywall.

n If you mount it to drywall, use the wall anchors provided with the wall mount.

n If you mount it to a wall box, use the cover plate screws supplied with the wall box.

If you install the camera wall mount to drywall, use the wall anchors provided with the mount.

About Ceiling-Mounted Cameras

If you use an inverted mount, set the camera's Image Flip soft DIP switch ON. See Setting Other Camera

Behaviors.

Basic Connection Diagram

The Quick-Start Guide for the PrimeSHOT 20 HDMI PTZ Camera provides additional information.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

RS-232 Serial Communication

The RS-232 serial port (RJ-45, color-coded blue) on the camera's back panel enables third-party control.

Parameter Value

Communication Speed 9600 bps (default)

Number of start bits 1

Number of stop bits 1

Number of data bits 8

Parity None

Flow control None

Connector pin-out:

n Pin 1: Not used

n Pin 2: Not used

n Pin 3: Not used

n Pin 4: Not used

n Pin 5: Not used

n Pin 6: GND

n Pin 7: RXD (from TXD of control source)

n Pin 8: TXD (to RXD of control source)

Caution:

Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera

system and void the warranty. Pro tip: Label your cables.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Installing the Camera

Caution

Before you start, be sure you can identify all cables correctly. Connecting a cable to the wrong port can

result in equipment damage.

Caution:

Check Cat-5 cables for continuity before using them. Using the wrong pin-out may damage the camera

system and void the warranty. Pro tip: Label your cables.

1. Verify that you have set the switch on the back of the camera to the desired video resolution.

2. Route the cables through the opening in the mounting shelf and connect them to the camera.

Caution:

Use the power supply shipped with the camera. Using a different power supply will damage the camera

and void the warranty, and may create an unsafe operating condition.

3. Place the camera on the mount.

4. Attach the camera to the mount using the mounting screw supplied with the camera.

Image for illustration only; not to scale. Camera and mount details may differ.

Note

If the camera is jostled or bumped, it may require a pan-tilt reset.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Powering Up the Camera

Connect camera power.

The camera will initialize and move. This will take a few seconds. When an image is available, the camera

is ready to accept control information.

Status Light

The light in the camera's base indicates its current state.

n Blue – Camera is active

n Purple – Standby mode or booting

n Yellow – Firmware update is in progress

n Blinking red – Video mute is on (UC color scheme only)

n Blinking yellow – Motor out of calibration

n Blinking purple – Error

Caution

Do not remove power or reset the camera while the indicator is yellow, showing a firmware update in

progress. Interrupting a firmware update can make the camera unusable.

Note

By default, the camera's status light is active during normal operation; however, it can be configured to

remain off when the camera is powered up. The camera may be sending video even if the indicator light is

off.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Using the Remote Control

The remote provides basic camera control.

Quick Reference

What do you need to do? Button(s)

Power on or standby Power (green button at top right)

Select the camera to control (if this remote

controls more than one)

Camera Select buttons 1 through 3 (second row on the

remote)

Discover the camera's IP address Data Screen button (top left) – press and hold for 3 seconds

Move the camera Arrow buttons and Home button (dark red)

Move the camera to a preset position Position Preset buttons 1 through 6 (bottom two rows)

Focus the camera Auto Focus button (near arrow buttons)

Manual Focus buttons Near and Far (below Zoom Speed

buttons)

Change zoom speed Zoom speed buttons – Slow T and W or Fast T and W for

telephoto (zoom in) and wide-angle (zoom out) modes

(center)

Adjust for excess light behind the camera's

subject

Back Light button (top center)

Correct a motor calibration fault condition

(blinking yellow light)

Pan-Tilt Reset button (center right, beside arrow buttons)

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Details

The remote provides the following functions:

Data Screen – Press and hold for 3 seconds to display the camera’s IP address and

MAC address on the near-end display. Press momentarily to dismiss the information.

Power indicator – Shows power on, IR transmission, and battery level.

Power – Switch the selected camera on or off.

Back Light – Use or turn off back light compensation.

Camera Select – In multi-camera installations, selects the camera to be controlled.

See Setting Other Camera Behaviors for information on configuring the camera as

camera 1, 2, or 3.

Pan/Tilt (arrow button) controls and Home button – Control the camera’s

position.

Std. Pan and Rev. Pan – Control how the camera responds to the arrow buttons.

Helpful for ceiling-mounted cameras and installations where the camera will point at

the person using the remote.

Pan/Tilt Reset – Recalibrate the pan and tilt motors. If the camera gets jostled, you

may need to push this button to ensure that the camera moves accurately to its home

and preset positions.

Auto Focus – Switch the camera to Auto-Focus mode.

Zoom Speed – Select Slow or Fast movements for telephoto and wide-angle shots.

n T (slow and fast) – Telephoto

n W (slow and fast) – Wide-angle

Manual Focus – Switch the camera to Manual Focus mode.

Near (-) adjustment – Moves the focus nearer when in manual focus mode.

Far (+) adjustment – Moves the focus farther when in manual focus mode.

Position Presets 1 through 6 – Move the camera to a predefined position.

Preset – Save the camera’s current position as one of the numbered presets.

Reset – Clear the saved position presets.

The web interface offers greater control over camera movements to presets, and provides additional

presets.

Storing a Preset Using the Remote

Set up the shot using the pan, tilt, and zoom controls. Then hold down the Preset button and press one of

the numbered preset buttons.

Clearing a Preset Using the Remote

Press and hold the Reset button while pressing the preset number you want to clear.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Web Interface

The camera's web interface allows control via a network connection, using a browser. Password-protected

pages provide administrative access to tasks such as setting passwords, changing the IP address,

viewing diagnostics, and installing firmware updates. The user login (or guest access, if it is

enabled)provides access to camera controls similar to those available from the IR remote.

You will need to know the camera's IP address to use the web interface. If the LAN has a DHCP server,

the camera will get its IP address, gateway and routing information automatically and you will be able to

browse to it. If not, you will need to configure the camera to use a static IP address.

To display the camera's IP address:

1. Point the remote at the camera and press the Data Screen button. The camera overlays its IP address

and MAC address on the video output.

2. Press the button again to dismiss the information display.

If the address is 169.254.1.1, the camera is using its default IP address and you will need to configure it for

your network. You can configure the camera’s static IP address either through the network or from a

computer connected directly to its Ethernet port. You may need a crossover cable.

Note

Work with your ITdepartment to determine the correct IP address, subnet mask, and gateway information.

To access the web interface:

Enter the IP address or hostname in your browser's address bar. If you use the hostname, you may need to

enter http:// or https://as a prefix to keep the browser from treating it as a search query.

Browser Support

We have tested this product with these web browsers:

n Chrome®

n Microsoft® Internet Explorer®

n Safari®

n Firefox®

We test using the browser version available from the vendor at that time. Older versions of these browsers

are likely to work, and other browsers may also work.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

User Access

By default, the web interface opens to the Controls page without requiring a login; but if the administrator

has changed the guest access setting, you will need to log in. The default user password is password.

Only the camera control page is available with user-level access.

Administrative Access

If you are on the Controls screen, you’re logged in at the user level, or guest access is enabled and you’re

not logged in at all. Open the menu to log in as admin.

The default admin password is password.

Logging in as Admin gives you access to configuration and system administration tasks:

n Camera – Additional control over camera behavior related to camera zoom and color management.

n Streaming – Set up IP (H.264) streaming to meet your organization's requirements.

n Room Labels – Information to display on the web interface screens, including the conference room

name and phone number and the in-house number for AV assistance.

n Networking – Ethernet configuration.

n Security – Set passwords and manage guest access.

n Diagnostics – View or download logs when troubleshooting issues.

n System – View firmware version and hardware switch settings, access soft DIP switches, reboot,

restore factory defaults, and run firmware updates.

n Help – Tech support contact information and a link to the product information library on the Vaddio

website.

n Logout – Leave the web interface in a password-protected state. If guest access is on, this returns the

web interface to the Controls page at guest access level.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Web Interface Quick Reference

Where to find the controls you need right now.

What do you need? Go to this page

Camera operation

n Stop sending video (video mute)

n Enter or exit standby mode

(any page)

Access management

n Guest access

n Account passwords

n Automatic logout for idle sessions

Security

IP streaming settings Streaming

Other IP settings

n Hostname

n DHCP or static addressing

n Static: IP address, subnet mask, gateway

Networking

Date and time, time zone, and NTP server Networking

Information about the camera

n Room location and phone number

n Help desk phone number

Room Labels

Vaddio Technical Support contact information Help

Diagnostic logs Diagnostics

Compact Menu View

By default, the navigation buttons in the administrative interface display an icon and a text label.

The web interface provides a compact view of the menu buttons along with the standard view. The button

at the bottom of the menu toggles between the two views.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

System Administration

Administrative tasks are on these pages:

n Networking – Network configuration, date/time, and time zone settings

n Security – Passwords, guest access, other IT security-related settings

n Room Labels – Helpful information to display in the web interface

n System – Controls to reboot, reset to factory defaults, and run firmware updates

n Help – Contact information for Vaddio Technical Support and links to more information

n Diagnostics – Logs to help Vaddio Technical Support troubleshoot issues

Configuring Network Settings

NETWORKING PAGE

Caution

Consult your IT department before editing network settings. Errors in network configuration can make the

camera and its IP stream inaccessible from the network. Do not change DHCP/Static addressing, IP

address, subnet mask, or gateway unless you are very familiar with the characteristics and configuration of

the network where you install the camera.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

Editable network settings include:

n The camera’s hostname

n Choice of static IP addressing or DHCP addressing

n IP address, subnet mask, and gateway, if static IP addressing is used

If your network supports hostname resolution, you may find it convenient to change the camera's

hostname.

DHCP is the default setting, but the camera will use the default address of 169.254.1.1 if no DHCP server

is available. You will only be able to enter the IP address, subnet mask, and gateway if you set IP Address

to Static.

Setting Time Zone and NTP Server

NETWORKING PAGE

Using automatic NTP updating ensures that the timestamps in the camera's diagnostic log are accurate.

Specifying your time zone may make it easier to match logged events with other actions and external

events.

1. To make the time zone and NTP server editable, enable Automatic NTP Updating.

2. Select the desired time zone from the list.

3. If desired, specify the NTP server to use. If you are not sure about this, use the default.

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Complete Manual for the PrimeSHOT 20 HDMI PTZ Camera

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VADDIO PrimeSHOT 20 HDMI Complete Manual

VADDIO PrimeSHOT 20 HDMI Complete Manual

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