Sennheiser GP AM 3000 User manual

System Manual

Wireless digital information system

3200

Contents

1-1

1 Contents

Contents ................................................................................................................ 1-1

Safety Information .............................................................................................. 2-1

General safety information ...................................................................................................................................... 2-2

Intended use .................................................................................................................................................................... 2-2

The warning sign ............................................................................................................................................................. 2-2

Safety information on the equipment .................................................................................................................... 2-3

Units with rechargeable batteries ............................................................................................................................... 2-3

Units with mains connection ........................................................................................................................................ 2-4

Risk of electric shock! ..................................................................................................................................................... 2-4

Risk of fire! ........................................................................................................................................................................ 2-4

Risk of short circuit! ........................................................................................................................................................ 2-4

Units with cables and connected accessories ............................................................................................................ 2-5

Risk of falling! .................................................................................................................................................................. 2-5

Danger due to unsuitable accessories and defective cables! ................................................................................. 2-5

Danger when disconnecting and reconnecting the cables! .................................................................................... 2-5

Units requiring permanent installation ...................................................................................................................... 2-5

Risk of injury! ................................................................................................................................................................... 2-6

Units operated on standard or rechargeable batteries ........................................................................................... 2-6

Danger due to defective standard and rechargeable batteries! ............................................................................ 2-6

Units with headphone connection ............................................................................................................................... 2-6

Risk of hearing damage! ................................................................................................................................................ 2-6

Units generating high-frequency alternating electromagnetic fields .................................................................. 2-6

Statements regarding FCC and industry Canada ...................................................................................................... 2-7

Safety for your computer files ................................................................................................................................. 2-8

Danger due to data loss! ................................................................................................................................................ 2-8

Danger of material damage due to loss of or damage to the dongle! ................................................................. 2-8

Danger of wrong audio data remaining in the receivers! ........................................................................................ 2-9

Getting to know the System .............................................................................. 3-1

Accompany the visitors to your exhibition! ........................................................................................................... 3-2

How do you make your exhibition a success? ....................................................................................................... 3-4

What is the best way to give visitors information? ................................................................................................. 3-4

Basics of the Components ................................................................................... 4-1

Overview of the components and

structures of the system .......................................................................................................................................... 4-2

The system components ................................................................................................................................................ 4-2

The receivers .................................................................................................................................................................... 4-2

The cell transmitters ....................................................................................................................................................... 4-2

The portable transmitters ............................................................................................................................................. 4-3

The antennas .................................................................................................................................................................... 4-3

The identifiers .................................................................................................................................................................. 4-3

The chargers ..................................................................................................................................................................... 4-4

The different types of Events ....................................................................................................................................... 4-4

Storage Events ................................................................................................................................................................. 4-4

Contents

1-2

Live Events ........................................................................................................................................................................ 4-5

System Events .................................................................................................................................................................. 4-5

The software .................................................................................................................................................................... 4-6

The structure .................................................................................................................................................................... 4-7

The location with the number zero (location with fixed Events) .......................................................................... 4-7

The information flow in location “0” ........................................................................................................................... 4-7

Other locations (locations with variable Events) ...................................................................................................... 4-9

The information flow in locations with variable Events ........................................................................................ 4-10

The function of the components ........................................................................................................................... 4-12

GP SR 3200-2 cell transmitter .................................................................................................................................... 4-13

Transmitters in the overall system ............................................................................................................................ 4-13

Transmitting the Events to the antennas ................................................................................................................ 4-14

GP SK 3200 portable transmitter ............................................................................................................................... 4-15

Suitable microphones ................................................................................................................................................... 4-15

GP AM 3000 active antenna ....................................................................................................................................... 4-16

Function of the active antennas in the overall system ......................................................................................... 4-16

Antenna radiation pattern and range ....................................................................................................................... 4-16

Connecting active antennas to the cell transmitters ............................................................................................. 4-16

GP ID 3200 identifier .................................................................................................................................................... 4-17

GP ID 3200-IN identifier for use in dry, indoor environments .............................................................................. 4-17

GP ID 3200-OUT identifier for outdoor installation or use in humid

environments ................................................................................................................................................................. 4-17

Functions of the identifiers in the overall system .................................................................................................. 4-17

Special functions of the identifiers ............................................................................................................................ 4-18

GP EK 3202 receiver ...................................................................................................................................................... 4-19

Function of the receivers in the overall system ...................................................................................................... 4-20

The 4-key receiver ......................................................................................................................................................... 4-21

The 5-key receiver ......................................................................................................................................................... 4-21

The 16-key receiver ...................................................................................................................................................... 4-21

GP L 3200 charger ......................................................................................................................................................... 4-23

Functions of the chargers in the overall system ..................................................................................................... 4-23

Index .................................................................................................................................................................................... 4-24

Putting the Components into Operation ......................................................... 5-1

Cell transmitters ......................................................................................................................................................... 5-2

Putting the cell transmitters into operation .............................................................................................................. 5-2

Unpacking the units ........................................................................................................................................................ 5-2

Where to place the cell transmitters ........................................................................................................................... 5-2

Fixing the cell transmitter feet ..................................................................................................................................... 5-2

Mounting the cell transmitters into a rack ................................................................................................................ 5-3

Connecting the mains cable .......................................................................................................................................... 5-3

Connecting the headphones ......................................................................................................................................... 5-3

Connecting sound sources for Live Events ................................................................................................................. 5-4

Connecting cell transmitters to a laptop or Base Station PC .................................................................................. 5-5

Networking several cell transmitters .......................................................................................................................... 5-5

Turning the cell transmitters on/off ........................................................................................................................... 5-5

Operating the cell transmitters .................................................................................................................................... 5-6

The buttons on the cell transmitter ............................................................................................................................ 5-6

The display of the cell transmitter ............................................................................................................................... 5-6

The status display of the cell transmitter .................................................................................................................. 5-7

Selecting a menu item .................................................................................................................................................... 5-7

Displaying the installation parameters ...................................................................................................................... 5-8

Changing the volume of the headphone output ....................................................................................................... 5-9

Selecting an audio source to listen to via the headphone output ....................................................................... 5-10

Damping excessively loud audio signals .................................................................................................................. 5-11

Temporarily changing antenna parameters for test purposes ............................................................................ 5-12

Displaying the firmware version ................................................................................................................................ 5-13

Changing the display contrast .................................................................................................................................... 5-14

Contents

1-3

Carrying out a reset ...................................................................................................................................................... 5-14

Restoring the factory settings on the cell transmitter .......................................................................................... 5-14

Troubleshooting ............................................................................................................................................................ 5-15

Structure of the cell transmitter’s menu .................................................................................................................. 5-15

Portable transmitters ............................................................................................................................................. 5-18

Putting the portable transmitters into operation .................................................................................................. 5-18

Connecting a microphone ............................................................................................................................................ 5-18

Connecting a line source .............................................................................................................................................. 5-18

Connecting the antenna .............................................................................................................................................. 5-18

Charging the rechargeable battery ........................................................................................................................... 5-18

Attaching the portable transmitter to clothing ...................................................................................................... 5-19

Adjusting the sensitivity of the microphone input ................................................................................................ 5-19

Adjusting the sensitivity of the line input ............................................................................................................... 5-19

Operating the portable transmitters ......................................................................................................................... 5-20

Setting the transmission channel .............................................................................................................................. 5-20

Turning the portable transmitter on/off .................................................................................................................. 5-20

Muting the microphone ............................................................................................................................................... 5-20

Conducting a guided tour ............................................................................................................................................ 5-20

Interrupting the guided tour ...................................................................................................................................... 5-21

Deactivating a tour interruption ................................................................................................................................ 5-21

Finishing a guided tour ................................................................................................................................................ 5-22

Care and maintenance .................................................................................................................................................. 5-22

If a problem occurs ... .................................................................................................................................................... 5-23

Antenna .................................................................................................................................................................... 5-24

Putting the active antennas into operation ............................................................................................................ 5-24

Where to place the antennas ...................................................................................................................................... 5-24

Mounting the active antennas ................................................................................................................................... 5-24

Connecting the active antennas to the cell transmitters ...................................................................................... 5-25

Connecting the directional antenna to the active antenna .................................................................................. 5-26

Assigning the MTS to the antenna ............................................................................................................................ 5-26

Identifiers ................................................................................................................................................................. 5-27

Putting the identifiers into operation ....................................................................................................................... 5-27

Mounting the identifiers .............................................................................................................................................. 5-27

Adapting the identifiers to the surroundings ......................................................................................................... 5-27

The weather-proof GP ID 3200-OUT identifier ........................................................................................................ 5-28

Opening the housing of the weather-proof GP ID 3200-OUT identifier and closing it again so that it is water-

tight ................................................................................................................................................................................. 5-28

Moving the cable into the inside of the identifier housing ................................................................................... 5-29

Mounting an identifier ................................................................................................................................................. 5-30

Mounting a GP ID 3200-IN identifier onto a wall .................................................................................................... 5-30

Mounting a GP ID 3200-OUT identifier onto a wall ................................................................................................ 5-30

Connecting an identifier ......................................................................................................

........................................ 5-31

C

onnecting an identifier to the power supply ......................................................................................................... 5-31

Mounting an identifier with an external loop antenna ......................................................................................... 5-33

Mounting an identifier with an external switch (trigger operation) .................................................................. 5-34

Battery operation .......................................................................................................................................................... 5-35

Operating the identifiers ............................................................................................................................................. 5-35

Checking the identifiers ............................................................................................................................................... 5-36

Setting up the identifiers ............................................................................................................................................ 5-36

Changing the identifier parameters .......................................................................................................................... 5-37

Checking the internal clock of an identifier ............................................................................................................. 5-37

Setting the internal clock of an identifier ................................................................................................................ 5-38

Receivers ................................................................................................................................................................... 5-39

Putting the receivers into operation ......................................................................................................................... 5-39

Connecting the headphones ....................................................................................................................................... 5-39

Replacing the ear pads ................................................................................................................................................. 5-39

Charging the rechargeable batteries of the receivers ........................................................................................... 5-39

Contents

1-4

Attaching the receiver to clothing ............................................................................................................................. 5-39

Changing the receiver settings ................................................................................................................................... 5-40

The presets ..................................................................................................................................................................... 5-40

Presetting the receivers for groups of visitors ........................................................................................................ 5-40

Changing the receiver presets permanently ............................................................................................................ 5-41

Operating the receivers ................................................................................................................................................ 5-41

Turning the receivers on/off ....................................................................................................................................... 5-41

Selecting the category (16-key receiver only) ........................................................................................................ 5-41

Setting the volume ....................................................................................................................................................... 5-42

Calling up information at an exhibit .......................................................................................................................... 5-42

Repeating Storage Events ........................................................................................................................................... 5-43

Stopping sound reproduction ..................................................................................................................................... 5-43

Calling up the Help function (only if the key is available) .................................................................................... 5-43

Calling up detailed information (only if the key is available) .............................................................................. 5-43

Possible operating states indicated by the red and the green LED .................................................................... 5-43

Chargers .................................................................................................................................................................... 5-45

Putting the chargers into operation .......................................................................................................................... 5-45

Where to place the chargers ....................................................................................................................................... 5-45

Screwing the charger to the base .............................................................................................................................. 5-45

Daisy-chaining chargers and connecting them to a PC ......................................................................................... 5-46

Connecting the mains cable and turning the charger on ...................................................................................... 5-47

Operating the chargers ................................................................................................................................................ 5-47

Charging the rechargeable batteries of the receivers ............................................................................................ 5-47

Index .................................................................................................................................................................................... 5-48

Project planning .................................................................................................. 6-1

Before you start .......................................................................................................................................................... 6-2

The examples ................................................................................................................................................................... 6-2

Example 1: A small gallery ............................................................................................................................................. 6-2

Example 2: A town with several large-scale exhibitions ......................................................................................... 6-3

Frequency planning .................................................................................................................................................... 6-5

Example 1: A small gallery ........................................................................................................................................ 6-6

Planning the content ...................................................................................................................................................... 6-6

General overview of the structure of a project ......................................................................................................... 6-6

How many locations do you need? .............................................................................................................................. 6-6

Providing a location plan of the exhibits .................................................................................................................... 6-7

Planning the number of categories ............................................................................................................................. 6-8

Recording informational texts and setting the audio quality ................................................................................ 6-8

Collecting and structuring all Storage Events ............................................................................................................ 6-9

Collecting and structuring all Live Events ................................................................................................................ 6-11

How many cells do you need? ..................................................................................................................................... 6-12

Technical planning ........................................................................................................................................................ 6-12

How many receivers, headphones and chargers do you need? ........................................................................... 6-13

What type of receiver and how many identifiers do you need? .......................................................................... 6-13

Which software do you need? .................................................................................................................................... 6-14

How many cell transmitters and antennas do you need? ..................................................................................... 6-14

Example 2: A town with several

large-scale exhibitions ............................................................................................................................................ 6-15

Planning the content .................................................................................................................................................... 6-15

General overview of the structure of a project ....................................................................................................... 6-15

How many locations do you need? ............................................................................................................................ 6-15

For which Events is the location “0” suitable? For which Events are the other locations suitable? ............ 6-16

How high should the start ID of the fixed Events be? ........................................................................................... 6-17

Providing a location plan of the exhibits .................................................................................................................. 6-18

Planning the number of categories ........................................................................................................................... 6-19

Creating a list of all Storage Events ........................................................................................................................... 6-20

Contents

1-5

Recording informational texts and setting the audio quality .............................................................................. 6-20

Collecting and structuring all Storage Events ......................................................................................................... 6-21

Collecting and structuring all Live Events ................................................................................................................ 6-23

How many cells do you need? ..................................................................................................................................... 6-24

Calculating the number of segments for stationary download in advance ...................................................... 6-25

Planning guided tours .................................................................................................................................................. 6-26

Technical planning ........................................................................................................................................................ 6-27

How many receivers, headphones and chargers do you need? ........................................................................... 6-27

What type of receiver and how many identifiers do you need? .......................................................................... 6-27

Which software do you need? .................................................................................................................................... 6-28

How many cell transmitters and antennas do you need? .................................................................................... 6-28

Would you like to conduct guided tours? ................................................................................................................. 6-29

Overview of all Events types ................................................................................................................................. 6-30

The principal restrictions ........................................................................................................................................ 6-33

Further example configurations ............................................................................................................................ 6-34

Configuration 1 .............................................................................................................................................................. 6-34

Configuration 2 .............................................................................................................................................................. 6-34

Configuration 3 .............................................................................................................................................................. 6-34

Configuration 4 .............................................................................................................................................................. 6-34

Basics of the Software ......................................................................................... 7-1

Possible hardware versions ...................................................................................................................................... 7-2

Minimum hardware required ........................................................................................................................................ 7-2

Additional enlargement options .................................................................................................................................. 7-3

The Central PC .................................................................................................................................................................. 7-3

The network ..................................................................................................................................................................... 7-4

The Base Station PCs ...................................................................................................................................................... 7-5

The PC sat the receiver counters (Charger PCs) ........................................................................................................ 7-5

The PDA ............................................................................................................................................................................. 7-5

Where to place the computers ..................................................................................................................................... 7-6

System requirements ................................................................................................................................................ 7-7

Central PC and Administration PC ................................................................................................................................ 7-7

Base Station PCs .............................................................................................................................................................. 7-7

Output, Return and Charger PC .................................................................................................................................... 7-8

PDA (PalmTop or Microsoft Pocket PC) ....................................................................................................................... 7-8

If you use a laptop only .................................................................................................................................................. 7-9

The software modules ............................................................................................................................................ 7-10

Basic configuration ....................................................................................................................................................... 7-10

The Installation Manager (INM) ................................................................................................................................. 7-10

The Base Station Manager (BSM) .............................................................................................................................. 7-10

The Charger Manager (CHM) ....................................................................................................................................... 7-10

The PDA software Identifier Control (IDC) ............................................................................................................... 7-10

Additional modules ....................................................................................................................................................... 7-10

The Announcement Manager (ANM) ........................................................................................................................ 7-10

The Statistics Manager (STM) ..................................................................................................................................... 7-10

Auxiliary modules ......................................................................................................................................................... 7-11

The Base Station Server (BSS) .................................................................................................................................... 7-11

The License Manager Server (LMS) ............................................................................................................................ 7-11

The Statistics Manager Collector (SMC) .................................................................................................................... 7-11

The folder structure ................................................................................................................................................. 7-12

Overview of the folder structure ................................................................................................................................ 7-12

Contents of the folders ................................................................................................................................................ 7-12

Software folder .............................................................................................................................................................. 7-12

Software file folder “bin” ............................................................................................................................................ 7-12

Communication folder “sys” ....................................................................................................................................... 7-12

The installation folder “GPInstallations” .................................................................................................................. 7-13

The folders with the name of a location ................................................................................................................... 7-13

The folder of compressed audio files (GPP Audio) ................................................................................................. 7-13

The folder of compressed Intro files (Intro) ............................................................................................................. 7-13

The folder with cell transmitter files (System) ....................................................................................................... 7-13

The folder of the audio “wave” files (WAV-Audio) ................................................................................................ 7-14

The folder of announcements (Announcements) .................................................................................................. 7-14

The system files ....................................................................................................................................................... 7-15

Project file ....................................................................................................................................................................... 7-15

Audio files ....................................................................................................................................................................... 7-15

Windows wave audio files ........................................................................................................................................... 7-15

Encoded audio files ....................................................................................................................................................... 7-16

Cell transmitter files ..................................................................................................................................................... 7-16

Cell transmitter identification filw (TX*.ini) ............................................................................................................ 7-16

Cell transmitter initialization file (Ct*.ini) ................................................................................................................ 7-16

Cell transmitter MTS file (t*.mts) ............................................................................................................................... 7-16

Folders of the STM software ....................................................................................................................................... 7-17

Folder with statistical data on the Charger PC (Stat) ............................................................................................ 7-17

Folder with statistical data on the Central PC (Stat) ............................................................................................. 7-17

Folder with statistical data sorted according to months (Statyyyymm) .......................................................... 7-17

The “List” folder ............................................................................................................................................................ 7-17

Using the software .................................................................................................................................................. 7-18

Working with the dongle ............................................................................................................................................. 7-18

Using the password ...................................................................................................................................................... 7-18

Re-installing, repairing or de-installing software modules .............................................................................. 7-19

Index .................................................................................................................................................................................... 7-20

The Installation Manager (INM) ........................................................................ 8-1

General procedure ...................................................................................................................................................... 8-2

Creating a new project ................................................................................................................................................... 8-2

Time required for creating a new project ................................................................................................................... 8-2

The INM screen ............................................................................................................................................................ 8-3

The 6 buttons on the toolbar ........................................................................................................................................ 8-5

The two tabs “Pending” and “Done” .......................................................................................................................... 8-5

The “Configuration data” box ....................................................................................................................................... 8-6

The “Cell transmitter parameters in the locations of the project” field ............................................................... 8-6

The “Connection Host” field .......................................................................................................................................... 8-6

Starting the INM ......................................................................................................................................................... 8-8

Setting up a default project ...................................................................................................................................... 8-9

Four steps to a default project ..................................................................................................................................... 8-9

Configuring the project (detailed description) ................................................................................................... 8-15

Changing from Operator mode to Administrator mode ........................................................................................ 8-15

Working with project files ........................................................................................................................................... 8-15

Creating a new project ................................................................................................................................................. 8-15

Opening a project .......................................................................................................................................................... 8-20

Saving a project ............................................................................................................................................................. 8-21

Closing a project ............................................................................................................................................................ 8-21

Exiting the program ...................................................................................................................................................... 8-21

Configuring a location ............................................................................................................................................. 8-23

The “Location configuration” dialog box ................................................................................................................. 8-24

The “Print location data in HTML format”, “Check settings for completeness”, “OK” and “Cancel” buttons . 8-

24

Category information ................................................................................................................................................... 8-25

MTS parameters of the cell transmitters .................................................................................................................. 8-27

The “Events” table ........................................................................................................................................................ 8-29

Contents

1-7

Changing the sorting of the table cells ..................................................................................................................... 8-31

Editing tables ................................................................................................................................................................. 8-31

How are table cells edited? .......................................................................................................................................... 8-31

Adding new table rows ................................................................................................................................................ 8-32

Changing the width of a table column ...................................................................................................................... 8-32

If table rows cannot be edited ... ................................................................................................................................ 8-32

Editing categories ......................................................................................................................................................... 8-33

Assigning/changing category names ....................................................................................................................... 8-33

Redirecting the audio information of all Storage Events from one category to another category .............. 8-33

Adding categories ......................................................................................................................................................... 8-34

Removing categories .................................................................................................................................................... 8-34

Setting up an Intro ........................................................................................................................................................ 8-35

Removing/changing an Intro ...................................................................................................................................... 8-36

Configuring cell transmitters/MTS ............................................................................................................................. 8-38

Adding or replacing cell transmitters/MTS .............................................................................................................. 8-38

Reassigning MTS ............................................................................................................................................................ 8-39

Removing an MTS .......................................................................................................................................................... 8-40

Changing the loader value of an MTS ........................................................................................................................ 8-40

Entering or changing the site of the cell transmitter ............................................................................................ 8-41

Selecting the RF channel .............................................................................................................................................. 8-41

Setting the transmitting power ................................................................................................................................. 8-42

Turning the RF output on and off .............................................................................................................................. 8-42

Selecting the antenna type ......................................................................................................................................... 8-43

Entering or changing the site of the antenna ......................................................................................................... 8-43

Creating cells .................................................................................................................................................................. 8-43

The cell in location “0” ................................................................................................................................................. 8-43

Cells in other locations ................................................................................................................................................. 8-44

Adding a new cell .......................................................................................................................................................... 8-44

Renaming a cell .............................................................................................................................................................. 8-44

Removing a cell .............................................................................................................................................................. 8-45

Configuring Events ........................................................................................................................................................ 8-46

Adding a new Event ...................................................................................................................................................... 8-46

Deleting an Event .......................................................................................................................................................... 8-46

Restoring a deleted or deactivated Event ................................................................................................................ 8-48

Renaming an Event ....................................................................................................................................................... 8-48

Changing the Event features ...................................................................................................................................... 8-49

Configuring special Events .......................................................................................................................................... 8-51

Assigning an audio source to an Event ..................................................................................................................... 8-57

Changing the audio source of an Event .................................................................................................................... 8-64

Deleting the audio source of an Event ...................................................................................................................... 8-64

Assigning an MTS for a category to an Event ........................................................................................................ 8-65

Deleting an assignment to an MTS ............................................................................................................................ 8-66

Linking the audio information of an Event from one category to another category ...................................... 8-66

Setting up the identifiers ............................................................................................................................................ 8-67

Adding identifiers to the identifier table ................................................................................................................. 8-71

Deleting identifiers .............................................................................................................

.......................................... 8-71

Changing the identifier default settings .................................................................................................................. 8-71

Reproducing Storage Events ....................................................................................................................................... 8-71

Assigning the correct location to an Event .............................................................................................................. 8-72

Checking the configuration of a location .................................................................................................................. 8-73

Printing the configuration data of a location as an HTML document ................................................................. 8-74

Accepting/discarding the configuration of a location ........................................................................................... 8-74

Adding locations ...................................................................................................................................................... 8-75

Adding a new location .................................................................................................................................................. 8-75

Importing a location ..................................................................................................................................................... 8-78

Deleting locations .................................................................................................................................................... 8-82

Configuring jobs ....................................................................................................................................................... 8-83

Contents

1-8

Configuring download jobs ......................................................................................................................................... 8-83

Configuring a new job .................................................................................................................................................. 8-84

Editing download jobs .................................................................................................................................................. 8-88

Editing the configuration of a download job ........................................................................................................... 8-88

Editing jobs ..................................................................................................................................................................... 8-88

Defining the project status as the basis for updates ............................................................................................. 8-88

Removing download jobs ............................................................................................................................................ 8-89

Transferring identifier configurations to the PDA .............................................................................................. 8-90

Transferring identifier configurations to a 3Com PalmTop .................................................................................. 8-90

Transferring identifier configurations to a Pocket PC ............................................................................................ 8-91

Changing options .................................................................................................................................................... 8-93

Defining the program start settings ......................................................................................................................... 8-93

Changing the password ................................................................................................................................................ 8-93

Updating the firmware of the receivers ................................................................................................................... 8-94

Updating the alarm signal of the receivers .............................................................................................................. 8-96

Updating the jingle of the receivers .......................................................................................................................... 8-98

Monitoring the INM ............................................................................................................................................... 8-101

Opening log files ......................................................................................................................................................... 8-101

Day-to-day operation (Operator mode) ............................................................................................................ 8-102

Checking a project for completeness ...................................................................................................................... 8-102

Monitoring jobs ........................................................................................................................................................... 8-103

Using the online Help ................................................................................................................................................. 8-103

Displaying the version number of the INM ........................................................................................................... 8-104

Displaying the license Information ......................................................................................................................... 8-104

The “Dongle Info” dialog box .............................................................................................................................. 8-105

Recommendations/Tips ........................................................................................................................................ 8-106

Setting up a Null Event .............................................................................................................................................. 8-106

Index ................................................................................................................................................................................. 8-107

The Base Station Manager (BSM) ..................................................................... 9-1

Before you start .......................................................................................................................................................... 9-2

General procedure ...................................................................................................................................................... 9-2

The BSM screen ........................................................................................................................................................... 9-2

The “Update” window .................................................................................................................................................... 9-3

The “Status” window ..................................................................................................................................................... 9-3

Removing the contents of the “Status” or “Update” window ............................................................................... 9-3

Monitoring USB activity ................................................................................................................................................. 9-3

Searching for connected cell transmitters ................................................................................................................. 9-4

Displaying status information of the cell transmitters ........................................................................................... 9-4

Monitoring the cell transmitter statuses .................................................................................................................... 9-5

Updating the cell transmitter status display ............................................................................................................. 9-7

Selecting the cell transmitter status options ............................................................................................................ 9-7

Opening the “Service Dialog” window ........................................................................................................................ 9-8

Checking the connected antennas ............................................................................................................................... 9-8

Resetting the connected cell transmitters ................................................................................................................. 9-9

Updating the cell transmitter firmware .................................................................................................................... 9-10

Quitting the BSM ........................................................................................................................................................... 9-10

Index .................................................................................................................................................................................... 9-11

The Charger Manager (CHM) ........................................................................... 10-1

Before you start ....................................................................................................................................................... 10-2

General procedure ................................................................................................................................................... 10-3

The two access levels (Access level) .......................................................................................................................... 10-3

The two receiver modes ............................................................................................................................................... 10-3

Contents

1-9

The CHM screen ........................................................................................................................................................ 10-4

The “Charger Display” area ......................................................................................................................................... 10-5

The “Device Display” area ........................................................................................................................................... 10-6

The “Selection” box ...................................................................................................................................................... 10-7

Preparing the CHM for operation (Setup) ............................................................................................................ 10-9

Assigning addresses to the strings ......................................................................................................................... 10-10

Reading out statistical data manually or automatically ..................................................................................... 10-10

Adapting the CHM to the receivers in your exhibition (Mode Selection) ........................................................ 10-11

Allowing communication with the VPR .................................................................................................................. 10-11

Inverting the program display .................................................................................................................................. 10-12

Determining the table display .................................................................................................................................. 10-12

Changing the password ............................................................................................................................................. 10-13

Operating the CHM in “Standard Operation” mode ......................................................................................... 10-14

Selecting strings, chargers or devices ..................................................................................................................... 10-14

Connecting or removing chargers ............................................................................................................................ 10-15

Displaying the error list .............................................................................................................................................. 10-15

Closing the CHM ........................................................................................................................................................... 10-16

Getting Help ................................................................................................................................................................. 10-16

Changing the receiver presets temporarily ............................................................................................................ 10-16

Operating the CHM in “Installation Administration” mode ............................................................................ 10-19

Changing between “Standard Operation” and “Installation Administration” mode .................................... 10-19

Changing the receiver presets permanently ......................................................................................................... 10-19

Displaying the receiver presets (Get Settings) ..................................................................................................... 10-21

Displaying the version numbers of the internal receiver software and hardware ........................................ 10-22

Reading out statistical data manually .................................................................................................................... 10-23

Preparing stationary download ................................................................................................................................ 10-24

Deleting the Storage Events audio data ................................................................................................................ 10-25

Setting the country code for portable transmitters ............................................................................................ 10-25

Displaying the country code of the portable transmitters (Get Settings) ...................................................... 10-26

Index ................................................................................................................................................................................. 10-27

Setting the country code for portable transmitters ............................................................................................ 11-38

The Identifier Control (IDC) ............................................................................. 12-1

Before you start ....................................................................................................................................................... 12-2

General procedure ................................................................................................................................................... 12-4

The screen ................................................................................................................................................................. 12-5

Starting the software ................................................................................................................................................... 12-5

The menu bar ................................................................................................................................................................. 12-5

The display area ............................................................................................................................................................ 12-5

Selecting a location (Installation) .............................................................................................................................. 12-6

Selecting a cell (Cell) ..................................................................................................................................................... 12-6

The foot bar .................................................................................................................................................................... 12-6

The menus of the PDA software ............................................................................................................................ 12-7

The “File” menu ............................................................................................................................................................. 12-7

Displaying the software version and the copyright notice (Info) ....................................................................... 12-7

The “Cell” menu ............................................................................................................................................................. 12-7

Searching for a cell (Search, Find next) .................................................................................................................... 12-7

The “Event” menu ......................................................................................................................................................... 12-8

Searching for an Event (Search, Find next) ............................................................................................................. 12-8

Editing the identifier settings (Edit) ......................................................................................................................... 12-8

The “Identifier” menu ................................................................................................................................................ 12-10

Reading the current identifier data (Read Parameters) ..................................................................................... 12-10

Transmitting identifier settings from the PDA to an identifier

(Send Parameters) ...................................................................................................................................................... 12-11

Checking the internal clock of an identifier (Read Time) .................................................................................... 12-11

Contents

1-10

Setting the internal clock of an identifier (Set Time) ......................................................................................... 12-11

Setting an identifier to standby mode (Standby on) ......................................................................................... 12-12

Setting an identifier to normal operation (Standby off) ................................................................................... 12-12

Transmitting System Events from the PDA to identifiers .................................................................................. 12-13

Triggering the switching over of the category (“Cat” System Event ) ........................................................... 12-13

Triggering the download of the variable Events of a location (“Location entrance” System Event ) ...... 12-14

Turning the alarm on/off (“Alarm On” and “Alarm Off” System Events) ...................................................... 12-14

Setting up the automatic return to the RF channel of the portable transmitter (System Event 97) ....... 12-15

Index ................................................................................................................................................................................. 12-17

The Statistics Manager (STM) ......................................................................... 13-1

Before you start ....................................................................................................................................................... 13-2

General procedure ................................................................................................................................................... 13-3

Starting the STM software .......................................................................................................................................... 13-5

The STM screen ........................................................................................................................................................ 13-6

The 16 buttons on the tool bar .................................................................................................................................. 13-7

The “Work List” field .................................................................................................................................................... 13-7

The “Detail List” field ................................................................................................................................................... 13-8

The STM menus ........................................................................................................................................................ 13-9

The “File” menu ............................................................................................................................................................. 13-9

Opening a project .......................................................................................................................................................... 13-9

Loading saved statistics ............................................................................................................................................ 13-10

Loading the defaults (statistics settings) ............................................................................................................. 13-10

Saving the defaults .................................................................................................................................................... 13-10

Closing the program .................................................................................................................................................. 13-11

The “Edit” menu ......................................................................................................................................................... 13-11

Editing the defaults ................................................................................................................................................... 13-11

Establishing the connection to the SMC modules on the Charger PCs ............................................................. 13-13

Changing the default TCP/IP port of an SMC module .......................................................................................... 13-15

Setting up jobs ............................................................................................................................................................ 13-16

Selecting the type of job ........................................................................................................................................... 13-17

Selecting the period to be taken into account in the job ................................................................................... 13-18

Selecting the defaults for the job ........................................................................................................................... 13-19

Saving the job ............................................................................................................................................................. 13-21

Deleting a job .............................................................................................................................................................. 13-21

Changing a job ............................................................................................................................................................ 13-22

The “Collectors” menu ............................................................................................................................................... 13-23

Manually transmitting the tour data from the Charger PCs to the Central PC .............................................. 13-23

The “View” menu ....................................................................................................................................................... 13-23

Manually creating Event-related statistics (Event List) ..................................................................................... 13-23

Manually creating visitor-related statistics (Visitor List) .................................................................................. 13-29

Manually creating time-related statistics (Timing List) ..................................................................................... 13-34

Creating group-related statistics (Group List) ..................................................................................................... 13-38

Saving or exporting statistics .................................................................................................................................. 13-43

Updating the “Work List” window ......................................................................................................................... 13-43

The “Help” menu ........................................................................................................................................................ 13-43

Displaying the version number of the STM ........................................................................................................... 13-43

Displaying the license Information ......................................................................................................................... 13-44

Index ........................................................................................................................................................................ 13-45

The Announcement Manager (ANM) ............................................................. 14-1

Before you start ....................................................................................................................................................... 14-2

Making announcements or executing scheduled jobs ........................................................................................... 14-3

Which visitors do you address your announcements to? ..................................................................................... 14-3

The audio sources for your announcements ............................................................................................................ 14-3

Contents

1-11

Administrator and operator ........................................................................................................................................ 14-4

General Procedure ................................................................................................................................................... 14-5

The administrator creates a plan ............................................................................................................................... 14-5

The administrator defines the call targets ............................................................................................................... 14-5

Preparing location “0” for announcements ......................................................................................................... 14-6

The ANM screen ....................................................................................................................................................... 14-8

The eleven buttons on the toolbar .......................................................................................................................... 14-10

The three tabs “Pending”, “Cyclic” and “Done” .................................................................................................... 14-10

The “Job description” field ........................................................................................................................................ 14-11

Starting the ANM ................................................................................................................................................... 14-13

Configuring the ANM (Administrator mode) .................................................................................................... 14-14

Changing from Operator mode to Administrator mode ...................................................................................... 14-14

Working with announcement configuration files ................................................................................................. 14-15

Creating a new announcement configuration file ................................................................................................ 14-15

Opening an announcement configuration file ....................................................................................................... 14-16

Saving an announcement configuration file ........................................................................................................ 14-17

Closing the program ................................................................................................................................................... 14-17

Configuring the ANM for your exhibition ............................................................................................................... 14-17

Defining areas .............................................................................................................................................................. 14-18

Defining category groups .......................................................................................................................................... 14-19

Defining call targets ................................................................................................................................................... 14-21

Recording and importing announcements ............................................................................................................. 14-24

Recording announcements with a microphone and saving them ..................................................................... 14-25

Importing and saving announcements as *.wav files .......................................................................................... 14-27

Configuring scheduled jobs ....................................................................................................................................... 14-30

Changing options ........................................................................................................................................................ 14-33

Defining the rights of the operator ......................................................................................................................... 14-33

Opening an announcement configuration file automatically on program start ............................................ 14-34

Changing the password ............................................................................................................................................. 14-35

Preceding all announcements by a jingle ............................................................................................................... 14-35

Monitoring the ANM .............................................................................................................................................. 14-37

Opening log files .......................................................................................................................................................... 14-37

Day-to-day operation (Operator mode) ............................................................................................................. 14-39

Recording and transmitting an immediate announcement .............................................................................. 14-39

Monitoring the jobs .................................................................................................................................................... 14-43

Editing the jobs ............................................................................................................................................................ 14-43

Using the online Help ................................................................................................................................................. 14-44

Displaying the version number of the ANM ........................................................................................................... 14-44

Displaying the license Information .......................................................................................................................... 14-44

Index 45

The Visitor Profiler (VPR) ................................................................................. 15-1

Before you start ....................................................................................................................................................... 15-2

Before you work with the software ........................................................................................................................... 15-2

General procedure ................................................................................................................................................... 15-3

The two access modes .................................................................................................................................................. 15-3

Temporarily or permanently assigning units to a visitor group .......................................................................... 15-3

The VPR screen ......................................................................................................................................................... 15-5

Starting the VPR ...................................................................................................................................................... 15-7

Preparing the VPR for operation (Setup) ............................................................................................................. 15-9

Configuring communication with the CHM .............................................................................................................. 15-9

Creating a configuration .............................................................................................................................................. 15-9

Operating the VPR in Operator mode ................................................................................................................. 15-11

Configuring individual receivers and handing them out ..................................................................................... 15-11

Contents

1-12

Handing out receivers and portable transmitters to a visitor group ............................................................... 15-13

Creating and editing visitor groups ........................................................................................................................ 15-17

Changing/deleting the configuration of visitor groups ..................................................................................... 15-18

Exiting the VPR ........................................................................................................................................................... 15-21

Calling up the online help ......................................................................................................................................... 15-21

Operating the VPR in Administrator mode ........................................................................................................ 15-22

Starting the Administrator mode ........................................................................................................................... 15-22

Configuring transmitters for guided tours ............................................................................................................ 15-22

Changing the password ............................................................................................................................................. 15-24

Configuring communication with the CHM ........................................................................................................... 15-25

Exiting the Administrator mode .............................................................................................................................. 15-25

Calling up the online help ......................................................................................................................................... 15-26

Displaying the program version .............................................................................................................................. 15-26

List of VPR messages ............................................................................................................................................ 15-27

Index ........................................................................................................................................................................ 15-28

The License Manager Server (LMS) ................................................................ 16-1

Changing the standard TCP/IP port of the LMS module .................................................................................... 16-2

Changing the network name ................................................................................................................................. 16-3

Checking the network name and the TCP/IP port ............................................................................................... 16-3

Closing the “Dongle Information” dialog box ..................................................................................................... 16-3

Maintenance and Care ...................................................................................... 17-1

Cleaning the units ................................................................................................................................................... 17-2

Replacing batteries/rechargeable batteries ....................................................................................................... 17-2

Problem solving ....................................................................................................................................................... 17-2

Cell transmitters and antennas .................................................................................................................................. 17-2

Receivers ......................................................................................................................................................................... 17-3

Chargers .......................................................................................................................................................................... 17-4

Customer Service ..................................................................................................................................................... 17-4

Extended periods of disuse .................................................................................................................................... 17-5

Eliminating software faults ................................................................................................................................... 17-5

Index .................................................................................................................................................................................... 17-5

Specifications ..................................................................................................... 18-1

Overall system ............................................................................................................................................................... 18-2

Algorithm of audio data compression ...................................................................................................................... 18-2

GP EK 3202 receiver ...................................................................................................................................................... 18-3

Headphones .................................................................................................................................................................... 18-5

GP SR 3200-2 cell transmitter .................................................................................................................................... 18-6

Portable transmitter ..................................................................................................................................................... 18-7

RF channels ..................................................................................................................................................................... 18-9

GP AM 3000 active antenna .................................................................................................................................... 18-10

GP ID 3200 identifier ................................................................................................................................................. 18-11

GP L 3200 charger ...................................................................................................................................................... 18-12

Software ....................................................................................................................................................................... 18-13

Accessories .................................................................................................................................................................. 18-14

Index ........................................................................................................................................................................ 18-14

Glossary .............................................................................................................. 19-1

B if A Event ..................................................................................................................................................................... 19-2

Contents

1-13

Category .......................................................................................................................................................................... 19-3

Cell .................................................................................................................................................................................... 19-3

Detail Event .................................................................................................................................................................... 19-3

Entrance Event “Guided Tour” .................................................................................................................................... 19-3

Entrance Event “Cell Download” ................................................................................................................................ 19-3

Event ................................................................................................................................................................................ 19-3

Guide ................................................................................................................................................................................ 19-3

Guided Tour .................................................................................................................................................................... 19-4

Inactive Event ................................................................................................................................................................ 19-4

Live Event ....................................................................................................................................................................... 19-4

Location ........................................................................................................................................................................... 19-4

Mobile download ........................................................................................................................................................... 19-5

MTS ................................................................................................................................................................................... 19-5

Null Event ........................................................................................................................................................................ 19-5

Stationary download .................................................................................................................................................... 19-5

Storage Event ................................................................................................................................................................. 19-5

Storage Event with lead in .......................................................................................................................................... 19-6

Streaming method ........................................................................................................................................................ 19-6

Tour .................................................................................................................................................................................. 19-6

Redirection ...................................................................................................................................................................... 19-7

2-1

2 Safety Information

Please read this safety information before setting up and operating

components and working with your system.

Contents of the chapter

General safety information..............................................................2-2

Safety information on the equipment ...........................................2-3

Safety for your computer files ........................................................2-8

General safety information

2-2

General safety information

The components of the system are state-of-the-art and have

been designed to meet the regulations in force. Nevertheless, the units can

be a source of danger if:

! they are not used as intended,

! they are operated by inexpert persons,

! they are altered or converted,

! the following safety instructions are not observed.

Therefore, all persons assembling or setting up the equipment or

connecting, transporting or using it must read and observe the safety

instructions!

Intended use

The components are solely intended for the operation of a

wireless digital information system as described in this manual. The

equipment must be operated, cleaned and serviced by experts only.

The warning sign

The warning sign shown on the left indicates important information and

dangers! Please make a point of observing this information in order to

prevent injury to persons and damage to your system and the

corresponding computer files!

! The term Danger in connection with safety information indicates

danger to human life and health. If you do not observe these danger

warnings, persons can be seriously or even fatally injured!

! The term Caution in connection with safety information indicates

danger for your equipment and the corresponding computer

systems and files. If you do not observe the warnings, your

equipment, your computer system and the files can be damaged!

! The term Note indicates safety information of importance for the

smooth operation of the system. If you do not observe this

information, your system will not function correctly.

Safety information on the equipment

2-3

Safety information on the equipment

Units with rechargeable batteries

If abused or misused, the rechargeable batteries in the receivers or the

portable transmitter may leak. In extreme cases, they may even present:

! a heat hazard,

! a fire hazard,

! a leakage hazard,

! an explosion hazard,

! a smoke or gas hazard.

Sennheiser does not accept any liability for damage arising from abuse or

misuse.

Keep out of reach of children.

Do not heat above 70°C/158°F (e.g. do not expose to sunlight) or throw

into a fire.

After use, insert rechargeable battery-powered devices into the charger.

Do not expose to moisture.

Only charge the rechargeable batteries with the Sennheiser GP L 3200

charger.

Do not short-circuit.

When not using the rechargeable batteries for extended periods of time,

charge them regularly (about every three months).

Do not mutilate or dismantle.

Only charge the rechargeable batteries at ambient temperatures between

10 °C and 40 °C.

Immediately interrupt the charging process of obviously defective devices.

Do not continue to use defective rechargeable batteries.

Dispose of devices with built-in rechargeable batteries at special collection

points or return them to your specialist dealer.

Only use original Sennheiser rechargeable batteries.

Safety information on the equipment

2-4

Units with mains connection

Units which are connected to the mains – cell transmitters and chargers

(and possibly also identifiers) – can cause the following risks:

Risk of electric shock!

If a device with a mains connector should get in contact with humidity or

wetness (e.g. during transport), persons might be killed or seriously in-

jured by electric shock!

If you open units or use damaged mains cables, you could receive a

dangerous electric shock!

! Never open units yourself! If a unit should be

defective, repair must be carried out by your Sennheiser service

partner! If units are opened by you in breach of this instruction, the

warranty becomes null and void!

! Do not kink the mains cables!

! Do not squeeze the mains cables!

! Keep sharp or hot objects as well as animals and children away from the

mains cables!

! Do not place anything on the mains cables!

! Replace damaged mains cables immediately!

Risk of fire!

Overheating or overvoltages (caused by lightning striking the mains

supply etc.) can cause units with a mains connection to catch fire!

! Connect units with a mains connection to the mains power supply

(100 – 240 V, 50 – 60 Hz) only!

! Set up the units with sufficient distance between each other and the

wall and in a well-ventilated place!

! Do not stack the units directly one above the other! Use a rack or a shelf

if you want to stack the units.

! Make sure that the air vents of the cell transmitters and chargers are

not covered or blocked! To prevent blockages, clean the air vents with

a vacuum cleaner with a soft brush attachment from time to time if

necessary.

For protection against overvoltage, we recommend the following:

! Use an overvoltage protection for all units with a mains connection as

well as for the computers in your system!

! In addition, use an uninterruptable power supply to protect your

system against the effects of a power failure.

Risk of short circuit!

If liquids or small parts which conduct electricity find their way into the

interior or to the sockets or plug contacts of the units, this can cause a

short circuit which may damage the units!

After transporting devices from a cold to a warm environment,

condensation water may precipitate within the device. When such a device

is connected to the mains, this may result in a short circuit that destroys

the device!

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