User Guide
Commercial Bill Counter
S2500
2
Thank you for trusting in SILVER for your cash handling needs. In
order to optimize the performance of your equipment, we encourage
you to thoroughly read this user guide prior to use.
AccuBANKER and its logo are registered trademarks of Hilton Trading Corp. All Rights Reserved.
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TABLE OF CONTENTS
INTRODUCTION ........................................................................................................... 4
1. SAFETY INSTRUCTIONS ........................................................................................ 5
2. EQUIPMENT OVERVIEW ....................................................................................... 7
2.1 Part Description ........................................................................... 7
2.2 Control Panel Description ........................................................... 8
3. GETTING STARTED .............................................................................................. 10
3.1 Installation ................................................................................ 10
3.2 Bill Selection / Placement ......................................................... 10
4. OPERATION ........................................................................................................... 11
4.1 Counting Operation ................................................................... 11
4.2 Adjusting Counterfeit Detection Features ................................. 11
4.3 Counting Errors ......................................................................... 12
4.4 Thickness Knob Adjustment ..................................................... 12
5. ERROR MESSAGES ............................................................................................ 13
6. SPECIFICATIONS ................................................................................................. 14
BOX CONTENTS ........................................................................................................... 4
4
a- External display
b- Variable counting speed
c- Easy to use and reliable
d- Voltage range of 100 - 240 VAC
Introduction
The S2500 bill counter is the perfect solution for a fast, reliable and effective
bill counting process. This equipment is designed to meet the most demanding
applications in today's financial market.
Some of the most significant features of this model are:
1- S2500 Bill Counter
2- External Display
3- Power Cord
4- User Guide and Warranty Booklet
User
Guide
All these features will allow the user to save time and resources in their cash
handling process.
Box Contents
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2
4
3
5
1. Safety Instructions
!Warning
Do not use this product in areas where it may be exposed to water or other
liquids.
Unplug this equipment from the wall outlet before cleaning. Do not use liquid
or aerosol cleaners. Use a damp cloth for cleaning.
Only use the cable provided with the unit. The use of other cables may result in
electric shock, fire or cause serious damage to the equipment.
Do not operate the equipment in areas with high temperature or high humidity
since it may prevent it from working properly.
To reduce the risk of electric shock, do not disassemble this equipment. Take
it to a qualified service personnel when service or repair work is required.
Opening or removing covers may expose you to dangerous voltages or other
risks. Incorrect reassembly can cause electric shock when the equipment is
subsequently used.
!
Caution
When unplugging the power cord, do not pull by the cord, instead, grip the
plug to pull it out. Not following these instructions may result in electric
shock, fire or damage to the equipment.
Do not use the equipment if the power cord is damaged or if the plug socket
contact is loose. Not following these instructions may result in electric shock,
fire or other hazards.
Do not place heavy objects over the cord and do not bend it excessively since
it could get damaged. Not following these instructions may result in electric
shock, fire or other hazards.
Remove the power cord plug from the wall outlet if the equipment will not be
used for a long period of time.
-Follow all warnings and instructions in this user guide and marked on the unit.
-This equipment is meant to be operated in an indoor environment with proper
ventilation.
-Do not place near direct sunlight, heat sources or air conditioners.
-This equipment should only be operated with the power cord supplied and the
type of power source indicated in this user guide. If you are not sure of the type of
power supply in your location, consult your vendor or local power company.
-To avoid risk of fire or electric shock, never push objects into the equipment
through the case slots or openings since they may touch dangerous voltage points
or shortcut parts. Do not disassemble unit.
-Never spill liquids of any kind on the equipment.
-Unplug this equipment from the wall outlet and refer servicing to qualified
service personnel under the following conditions:
•When the power cord or plug is damaged or frayed*
•If liquid has been spilled into the unit or it has been exposed to rain or
water*
•If the unit has been dropped or the case has been damaged*
•If the equipment shows a noticeable change in performance
Note: Do not remove the "ground" prong from the power cord. It is a safety feature
meant to protect the user from harm and the equipment from damage.
**not covered under warranty
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Safety Instructions
cont.
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2. Equipment Overview
2.1 Part Description
1- Bill Guiders
2- Hopper Tray
3- Control Panel
4- Stacker Tray
5- Feeding Gap Adjustment Knob
6- On/Off Power Switch
7- Power Jack
8- Serial Port
3
2
1
4
1- Aligns the bills to be counted
2- Where bills are placed to be counted
3- Controls to operate different functions
4- Location of counted bills
5- Used to adjust the opening where bills
enter the equipment from the hopper tray
6- Used to turn the equipment on and off
7- Connection for the power cord
8- Connection for external display
5
5
6
7
8
8
•ADD: Activate or Deactivate the Addition function
It allows the user to add all the counts performed by the equipment under this
mode.
•DD: Verification of the Size (Width) of the bill
The equipment stores the width of the first bill counted as a comparison reference
with the rest of the bills counted. Press and hold the DD key for 3 sec. and the
current DD-5 sensitivity level will appear on the screen. Using the numeric
keypad, select the desired new sensitivity in the range 1-9, where "1" is the
minimum and "9" is the maximum sensitivity.
•SPEED: Selection of counting speed
By pressing the SPEED key repeatedly, the user selects counting rates between
1000-1200-1400-1600 bills per minute.
•UV: Verification of the UV features of the bill (UV and MG/UV models only)
Press and hold the UV key for 3 sec. and the current level of UV-5 sensitivity will
appear on the screen. Using the numeric keypad, select the desired new sensitivity
in the range 1-9, where "1" is the minimum and "9" is the maximum sensitivity.
Equipment Overview
cont.
2.2 Control Panel Description
9
Equipment Overview
cont.
•MG: Magnetic verification of the bill (available only on the MG/UV model)
Press and hold the MG key for 3 sec. and the current MG-5 sensitivity level will
appear on the screen. Using the numeric keypad, select the new desired
sensitivity level within the range 1-9, where "1" is the minimum and "9" is the
maximum sensitivity.
•LEVEL (IR): Adjusts the intensity of the counting sensors
Allows you to adjust the intensity of the counting sensors depending on the
physical state of the bills. The intensity can be adjusted in the range 1 - 9.
•A / M: Selection of automatic or manual start mode
In Automatic mode, the equipment begins counting when the user places the bills
on the hopper tray. In Manual mode, the user controls the start of the count by
pressing START. "AUTO" will be displayed on the screen when the equipment is
in Automatic mode.
•C: (Clear) Used to erase the count data from the screen
•BATCH: Enables or disables batch counting
By pressing the Batch key repeatedly, the user can choose between the
default grouping options. If the batch quantity needed does not appear in
the default options, the user can manually key in a different batch value.
The equipment stops counting when it reaches the selected/keyed batch
amount of bills.
•START: Press START to begin counting in Manual mode
Press START to validate any change in the sensitivity setting of the
detection functions.
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1. Avoid counting wet, excessively dirty, bent or damaged bills
2. Avoid those objects that could be mixed with bills like staples and paper
clips.
3. If counting new bills, fan them lightly since they often stick together.
4. Position the bills in an orderly manner on the hopper tray to ensure an error-
free operation.
$$ $$
$$ $$
$
3. Getting Started
3.1 Installation
Select an appropriate workstation or space that is clean, flat and leveled. The
equipment should never be placed near strong sources of light, heat sources or air
conditioners. Please do not install the equipment where its weight cannot be
supported. Plug the power cable to the back of the unit and into the wall power
outlet. Turn the equipment on.
3.2 Bill Selection / Placement
To ensure proper operation:
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4.1 Counting Operation
-Turn on the equipment by pressing the power switch.
-The unit will immediately proceed with a self-check routine to confirm the
proper functioning of its main components. If any error message is reported, go to
the Error Messages section of this guide to identify its cause.
-Select the detection functions MG-UV-DD (MG - UV only available on models
with counterfeit detection).
-Select other optional functions such as BATCH, MANUAL, etc.
- Place the bills in an orderly manner on the hopper tray and the unit will
start counting automatically.
NOTE: If the unit is in MANUAL mode, press START to begin counting.
4.2 Adjusting Counterfeit Detection Features (UV and MG/UV model)
The user may need to adjust the sensitivity of the MG-UV-DD-LEVEL detection
functions based on the particular characteristics of the bill being counted. To
change these values, the operator must press the key of the desired function for 3
seconds until the display shows the current value of that function. The user can
then set the desired sensitivity level using the numeric keys on the control panel.
The sensitivity can be adjusted in the range of 1-9 with 1 being the lowest level
and 9 being the highest sensitivity level. Press START to save those changes and
exit the adjustment menu.
NOTE: If there are frequent error messages related to the UV and MG functions
(A0-A1-b), consider reducing the sensitivity of these functions since they could
be at values above the one suitable for the currency being counted.
4. Operation
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4. Operation cont.
4.3 Counting Errors
If there are continuous counting errors, proceed as follows:
-Make sure the bills are positioned neatly in the hopper tray.
-Verify that the counting sensors are not affected by particles of dust or of
some other nature.
-Make sure that the thickness adjustment gap is in the proper position for that
bill.
-If the equipment displays continuous error messages related to the MG and
UV functions (A0-A1-b), consider reducing the sensitivity.
4.4 Thickness Knob Adjustment
If there are continuous errors during counting or the EC error message
appears frequently during operation of the equipment, the thickness knob
most likely needs to be adjusted.
The adjustment screw is located on the back of the unit. If the screw is turned
to the right (-), the opening where bills enter the equipment from the hopper
tray narrows, making the bills run tighter. Turning the screw to the left (+)
widens the gap, making the bills run more freely.
NOTE: For new bills, it is recommended to leave the gap narrow. For used and worn
bills, it is recommended to widen the gap.
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5.Error Messages
ERROR TYPE OF
ERROR CAUSE OF
ERROR POSSIBLE SOLUTION
EJ
Ed
EH
EC
St
dd0-dd1
EA3
EAr
EAL
Bill stuck in equipment
Two or more bills
passed together (one on
top of the other)
Broken or torn bill
Two or more bills
passed together (partial
overlap)
Stacker sensor
damaged or obstructed
Jamming
Double Bill
Broken Bill
Chain Error
Stacker Sensor
Size Detection Bills of different sizes
mixed together
Speed Sensor
Right counting
sensor
Left counting
sensor
Dirty or damaged sensor
Damaged or obstructed
sensor
Damaged or obstructed
sensor
-Turn off the equipment and try to
remove the bill manually
-Adjust the thickness adjustment knob
-Reduce the Level (IR)
- Remove the torn bill and continue
the count
-Adjust the thickness adjustment knob
-Check the condition of the bills
-Clean the stacker sensor
-Remove the stuck bill
-Remove the problematic bill
-Increase DD Level
- Contact technical support
-Check and clean right sensor
-Contact technical support
-Check and clean left sensor
-Contact technical support
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Error Messages
cont.
SOLUTION ERROR CAUSE
A0
A1
b
r
-Suspicious UV feature on bill
-Problems with UV detection
-Suspicious UV feature on bill
-Problems with UV detection
-Suspicious MG feature on bill
-Problems with MG detection
-Suspicious IR (Level) feature on
bill
-Remove the suspicious bill (last one in stacker
tray)
-Consider reducing UV sensitivity
-Remove the suspicious bill (second to last bill in stacker
tray)
-Consider reducing UV sensitivity
-Remove the suspicious bill from the stacker tray
-Consider reducing MG sensitivity
-Remove the suspicious bill from the stacker tray
-Consider reducing IR sensitivity
Note: If it is necessary to replace the fuse at any time, please ensure they
are of the same characteristics as the original.
6. Specifications
Variable Counting Speed: 1000-1200-1400-1600 bills/min
Feeding System: Friction Roller System (Front loading)
Hopper Capacity: 300 bills (good fitness condition)
Stacker Capacity: 200 bills (good fitness condition)
Bill Size Range: 170mm x 85mm - 115 mm x 50 mm
Screen: LCD Digital
Power Source: 100 - 240 VAC 60/50 Hz
Power Consumption: 60 Watts (Max.)
Weight: 10.7 lbs / 4.9 Kgs
Dimensions: 24.2 x 27.6 x 24.5 cm
9.5 x 10.9 x 9.6 in
Ambient Temperature: 32°F - 104°F (0°C - 40°C)
Ambient Humidity: 25 % - 80 %
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All support provided from our North American office
Monday - Friday
9:00 AM - 5:00PM EST
1-888-993-2228
support@accubanker.com
15
Apoyo Técnico disponible en AccuBANKER USA
Lunes - Viernes
9:00 AM - 5:00PM EST
1-888-993-2228
support@accubanker.com
14
5. Mensajes de Error
SOLUCIÓN ERROR CAUSA
A0
A1
b
r
-Billete sospechoso por UV
-Sistema de UV con problemas
-Billete sospechoso por UV
-Sistema de UV con problemas
-Billete sospechoso por MG
-Sistema de MG con problemas
-Billete detectado por la función
LEVEL (IR)
-Retire el billete sospechoso (ultimo en la bandeja)
- Considere reducir la sensibilidad UV
-Retire el billete sospechoso (penultimo en la bandeja)
- Considere reducir la sensibilidad UV
-Retire el billete sospechoso de la bandeja
-Considere reducir la sensibilidad MG
-Retire el billete sospechoso de la bandeja
-Considere reducir la sensibilidad LEVEL
Nota: Si fuera necesario reemplazar el fusible en algún momento, asegúrese de que sean de
iguales características a los originales.
6. Especificaciones
Velocidad de conteo: 1000-1200-1400-1600 billetes/min
Sistema de Alimentación: Fricción por Rodillos (Carga Frontal)
Bandeja de Entrada: Capacidad 300 billetes (buenas condiciones)
Bandeja de Salida: Capacidad: 200 billetes (buenas condiciones)
Rango de tamaño de billetes: 170mm x 85mm - 115 mm x 50 mm
Pantalla: LCD Digital
Voltaje de Alimentación: 100 - 240 VAC 60/50 Hz
Consumo de Potencia: 60 Watts (Max.)
Peso: 10.7 lbs / 4.9 Kgs
Tamaño de la unidad: 24.2 x 27.6 x 24.5 cm
9.5 x 10.9 x 9.6 in
Temperatura ambiente de trabajo: 32°F - 104°F ( 0 C - 40C)
Humedad Ambiente: 25 % - 80 %
13
5. Mensajes de Error
ERROR TIPO DE
ERROR CAUSA DEL
ERROR POSIBLE SOLUCIÓN
EJ
Ed
EH
EC
St
dd0-dd1
EA3
EAr
EAL
Billete atascado dentro
del mecanismo
Dos o mas billetes
pasaron al unisono
Billete roto o partido
Dos o mas billetes
pasaron encadenados
Sensor de salida
dañado u obstruido
Atascamiento
Doble billete
Billete partido
Billetes
encadenados
Sensor de bandeja
de salida
Detección de
tamaño
Billetes de diferente
tamaño mezclados
Sensor de velocidad
Sensor de conteo
derecho
Sensor de conteo
izquierdo
Sensor sucio o dañado
Sensor dañado u
obstruido
Sensor dañado u
obstruido
-Apague la unidad e intente retirar el
billete manualmente
-Verifique el ajuste de espesor
-Reducir el valor de LEVEL
- Retire el billete partido y continue el
conteo
-Verifique el ajuste de espesor
-Revise el estado de los billetes
- Limpie el sensor de salida o retire algun
billete que lo este obstruyendo
-Retire el billete problematico
-Incremente el valor de DD
- Contactar al servicio técnico
-Revisar y limpiar sensor derecho
-Contactar al servicio técnico
-Revisar y limpiar sensor izquierdo
-Contactar al servicio técnico
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