2. Ingenico
  3. Desk Series
Desk Series

Ingenico Desk Series User guide

  • Hello! I'm a chat assistant and I've reviewed the Ingenico Desk Series user guide which describes the Desk/3200 and Desk/5000 payment terminals. This manual covers important topics like unpacking, safety, installation, daily use, maintenance, and troubleshooting. It also details the use of multiple card reading methods, Secure Access Module (SAM) and microSD card options. Feel free to ask me anything related to these payment devices.
  • How do I power on or off the terminal?
    What should I do if I see the 'Alert Irruption!' message?
    What type of paper should I use for the printer?
    How do I adjust the contrast on the B&W display?
www.ingenico.com
13-17 rue Pagès, 92150 Suresnes – France
Banks and Acquirers International Holding SAS / 814 767 216 RCS Nanterre
Desk Series
User Guide
2
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved

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




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
 Kit Magic Box Installation (optional)






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





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3
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved





 Swiping a card
 Inserting a chip card
 Reading Contactless (Optional)
 Headphone output (Optional)


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
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
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4
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved


            



      
          



        



5
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved










         




   
     




       
   

6
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved

           






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         
     

      


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

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
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

7
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved

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
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

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 
 
 
 

8
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved

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


   


        

          
         

        

          





9
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved






              

       


        



           










       
      

     
       


        



10
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved






Weight (w/o paper roll) 
Size 
Weigh 
Size 
Class 
Input voltage 
Output voltage 
Weigh 
Size 
Class 
Input voltage 
Output voltage 
11
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved





Weigh 
Size 
Class 
Input voltage 
Output voltage 
 
8V 2A 

   


8V 3A 


8V 4A 
   
    

 
Power block cable 
Telephone cable 
12
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved




       
        


Ambient remperature 
Max relative humidity 
Max altitude 

Storage temperature 
Max relative humidity 
13
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved




















*according to the model








14
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved
     







     
    







15
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved




         




    




16
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved




  







17
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved


        

        








18
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved
   











         
          

19
Desk Series
900016018 R11 000 13/0123
Copyright© 2023 Ingenico -
Banks and Acquirers
International Holding SAS
All rights reserved












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
20
Desk Series
900016018 R11 000 13/0123
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