Maintaining Your Product and
Software
Checking the Print Head Nozzles............. 147
Using the Nozzle Check utility for Windows
................................... 147
Using the Nozzle Check utility for Mac OS X
................................... 147
Using the control panel.................. 148
Cleaning the Print Head................... 148
Using the Head Cleaning utility for Windows
................................... 149
Using the Head Cleaning utility for Mac OS X
................................... 149
Using the control panel.................. 150
Aligning the Print Head.................... 150
Using the Print Head Alignment utility for
Windows............................ 150
Using the Print Head Alignment utility for
Mac OS X............................ 151
Using the control panel.................. 151
Setting/Changing Time and Region........... 152
Saving Power........................... 153
For Windows......................... 153
For Mac OS X......................... 153
Using the control panel.................. 154
Quieter Printer Operations................. 154
For Windows......................... 154
For Mac OS X......................... 154
Using the control panel.................. 155
Making Network Service Settings............. 155
Cleaning the Product...................... 156
Cleaning the exterior of the product. . . . . . . . . 156
Cleaning the interior of the product......... 158
Transporting the Product.................. 158
Checking and Installing Your Software......... 160
Checking the software installed on your
computer............................ 160
Installing the software................... 161
Uninstalling Your Software................. 161
For Windows......................... 162
For Mac OS X......................... 163
Transferring Data Using an External
Storage Device
Precautions on Storage Devices.............. 164
Copying Files Between a Storage Device and Your
Computer.............................. 164
Copying files to your computer............ 164
Saving files to a storage device............. 165
Error Indicators
Error Messages on the Control Panel.......... 167
Troubleshooting for Printing/Copying
Diagnosing the Problem................... 169
Checking product status................. 169
Paper Jams............................. 172
Removing jammed paper from the rear cover
................................... 172
Removing jammed paper from inside the
product.............................. 173
Removing jammed paper from the paper
cassette.............................. 174
Removing jammed paper from the Automatic
Document Feeder (ADF)................. 175
Preventing paper jams................... 177
Reprinting after a paper jam (for Windows
only)................................ 177
Print Quality Help........................ 178
Horizontal banding..................... 179
Vertical banding or misalignment.......... 179
Incorrect or missing colors............... 180
Blurry or smeared print.................. 180
Miscellaneous Printout Problems............. 181
Incorrect or garbled characters............. 181
Incorrect margins...................... 181
Printout has a slight slant................. 182
Size or position of copied image is incorrect. . . 182
Inverted image........................ 182
Paper or CD/DVD only prints halfway or is
blank............................... 182
Printed side is smeared or scuffed. . . . . . . . . . 183
Printing is too slow..................... 183
Paper Does Not Feed Correctly or the CD/DVD
Tray is Not Inserted Correctly............... 184
Paper does not feed..................... 184
Multiple pages feed..................... 184
Paper is improperly loaded............... 185
Paper is not ejected fully or is wrinkled. . . . . . . 185
The CD/DVD tray is ejected or not inserted
correctly when sending a CD/DVD print job
................................... 185
The Product Does Not Print................ 185
All lights are off........................ 185
Lights came on and then went out.......... 185
Only the power light is on................ 186
User’s Guide
Contents
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