Xerox DOCUPRINT 75 User manual

Xerox Document Services Platform

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

Operator Guide

701P40834

DocuSP version 3.74

October, 2003

Xerox Corporation

Global Knowledge and Language Services

800 Phillips Road

Building 845-17S

Webster, New York 14580

USA

Copyright protection claimed includes all forms and matters of copyrighted material

and information now allowed by statutory or judicial law hereinafter granted including

without limitation, material generated from the software programs that are displayed

on the screen such as styles, templates, icons, screen displays, looks, and so on.

Printed in the U.S.A., U.K., and France.

XEROX®, XEROX Europe®, and XEROX Canada Limited®, The Document

Company, the stylized X, and all names identifying numbers used in connection with

Xerox products mentioned in this publication are trademarks of XEROX

CORPORATION. All non-Xerox brands and product names are trademarks or

registered trademarks of their respective companies. Other company trademarks are

also acknowledged.

ENERGY STAR and the ENERGY STAR mark are registered U.S. marks.

While the information in this Guide is correct at the time of this publication, Xerox

reserves the right at any time to change the information without notice. Changes are

made periodically to this document. Changes and technical updates will be added in

subsequent editions.

OPERATOR GUIDE i

Table of Contents

1. Introduction 1-1

About this guide 1-1

Powering down the system 1-1

Contents 1-2

Requirements 1-2

Telephone requirements 1-2

Service requirements 1-3

Industry Canada requirements 1-4

Electromagnetic compatibility 1-5

United States 1-5

European Union 1-5

2. Safety notes 2-1

Symbology 2-1

Energy Star® 2-2

Environmental Choice Labeling 2-3

European Union declaration of conformity 2-3

Certification to 1999/5/EC Radio Equipment and Telecommunications Terminal

Equipment Directive 2-4

Electricity at Work Regulation - UK 2-6

The Regulation 2-6

Check your understanding 2-6

Your responsibility 2-8

Additional queries 2-9

Electrical safety 2-9

Printer 2-9

Printer cautions 2-9

Controller 2-10

Controller cautions 2-10

TABLE OF CONTENTS

ii OPERATOR GUIDE

Printer power on/off indicator 2-11

Printer or controller - emergency power off 2-12

Printer - ozone information 2-12

Printer - laser safety 2-13

Printer - operational safety 2-13

3. Product overview 3-1

Hardware components 3-1

Controller components 3-1

Printer components 3-2

Paper trays (trays 1-4) 3-3

Bypass tray (tray 5) 3-4

High Capacity feeder (tray 6) 3-5

Tray guides and loading paper 3-6

Changing the Tray 6 settings 3-8

Finisher 3-10

Top Tray 3-10

Stacker Tray 3-10

Stapling 3-11

Staple placement 3-11

Unloading the Stacker during printing 3-12

Peripheral hardware components 3-12

Controller software 3-13

Modems 3-13

4. Maintenance 4-1

Power-on procedures 4-1

Controller power-on procedure 4-1

Printer power-on procedure 4-3

Power-off procedures 4-4

Printer power-off 4-4

Energy Saver 4-6

Controller power-off 4-6

Emergency power-off procedures 4-9

TABLE OF CONTENTS

OPERATOR GUIDE iii

Printer faults 4-10

Clearing printer faults 4-10

Paper jams 4-10

Replaceable units and supplies 4-13

Replaceable items 4-14

Ordering CRUs and other supplies 4-15

Dry Ink (Toner) usage and “Dry Ink Low” message 4-16

5. Paper and other stock 5-1

Performance information 5-1

Paper handling guidelines 5-1

General stapling guidelines 5-3

Performance tables 5-4

Recommendations for loading special stock 5-9

Recommendations for handling, loading, and storing paper 5-11

Loading and handling 5-12

Storing 5-12

6. Problem solving 6-1

Avoiding the problems 6-1

Solving the problems 6-2

Calling the Welcome Center 6-5

TABLE OF CONTENTS

iv OPERATOR GUIDE

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX 1-1

1. Introduction

The DocuTech/DocuPrint 75/90 and DocuPrint 75 MX Operator

Guide is one of a number of publications which make up the

Xerox Document Services Platform Series.

About this guide

This guide is intended for Xerox DocuTech/DocuPrint 75/90 and

DocuPrint 75 MX and DocuPrint 75 MX operators whose job

consists of the routine operation of this printing system:

operating each of the system components, running print jobs,

solving simple system problems, and performing basic

maintenance tasks, such as replenishing printer supplies.

If you are a lead operator, or your job involves some

programming or systems administration tasks, as well as

operating the DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

system, use the on-line help system and the other documents in

the Xerox Document Services Platform Series to supplement the

information in the DocuTech/DocuPrint 75/90 and DocuPrint 75

MX Operator Guide.

Users should have an understanding of the operations of the

DocuSP controller and be familiar with Solaris and basic UNIX

commands.

Before using this Guide, become familiar with its contents and

conventions.

Powering down the system

If it is necessary to power down the system, refer to the section

entitled Power-off procedures located in the Maintenance

chapter of this Operator Guide. Never switch off the printer

power switch or the circuit breakers except in the case of an

emergency or unless you are instructed to do so by this Operator

Guide.

Introduction Operator Guide

1-2 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

Contents

This section lists the contents of this guide.

• “Introduction” gives a basic overview of the Operator Guide

and its contents. It also contains information on requirements

and certifications required by USA and Canadian regulations.

• “Safety Notes” explains the various symbols, Cautions, and

Warnings pertaining to the safe use and operation of the

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX systems. It

also contains information on requirements and certifications

required by the European Union Declaration of Conformity

and the UK Electricity at Work Regulation.

• “System Components and Product Overview” provides

printer and controller component location, system hardware

features, and basic paper loading instructions.

• “Maintenance” discusses some basic maintenance

procedures and has information on how to clear paper jams.

It also includes part numbers for consumable supplies with

instructions on how and where to place an order.

• “Paper and Other Stock” contains information about the stock

you can use in the printer, how you can expect it to perform,

stapling guidelines, the correct loading of special stocks, and

stock storage requirements.

• “Problem Solving” will assist you in avoiding problems and

solving those that may occur. It also provides information on

how to contact the Welcome Center.

Requirements

Telephone requirements

USA FCC requirements:

• The FCC has established rules that permit the device to be

directly connected to the telephone network. Standardized

jacks are used for these connections. This equipment should

not be used on party lines or coin lines.

Operator Guide Introduction

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX 1-3

• If this device is malfunctioning, it may also be causing harm

to the telephone network; this device should be disconnected

until repair has been made. If this is not done, the telephone

company may temporarily disconnect service.

• The telephone company may make changes in its technical

operations and procedures; if such changes affect the

compatibility or use of this device, the telephone company is

required to give adequate notice of the changes. You will be

advised of your right to file a complaint with the FCC.

• If the telephone company requests information on what

equipment is connected to their lines, inform them of:

1. The telephone number this unit is connected to

2. The ringer equivalence number

3. The USCO jack required

4. The FCC Registration number

Items “2” and “4” are indicated on the label.

The Ringer Equivalence Number (REN) is used to determine

how may devices can be connected to your telephone line. In

most areas, the sum of the RENs of all devices on any one

line should not exceed five (5.0). If too many devices are

attached, they may not ring correctly.

Service requirements

In the event of equipment malfunction, all repairs should be

performed by Xerox or authorized agent. It is the responsibility of

users requiring service to report the need for service to Xerox or

to an authorized agent. Service can be obtained by calling:

USA: 1-800-821-2797

Canada: 1-800-939-3769

Europe: Local Welcome Centre

DMO: Local Welcome Center

Introduction Operator Guide

1-4 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

Industry Canada requirements

Notice: The Canadian Industry Canada label identifies certified

equipment. This certification means that the equipment meets

certain telecommunications network protective, operational and

safety requirements. The Department does not guarantee the

equipment will operate to the user’s satisfaction.

• Before installing this equipment, users should ensure that it is

permissible to be connected to the facilities of the local

telecommunications company. The equipment must also be

installed using an acceptable method of connection. In some

cases, the company’s inside wiring associated with a single

line individual service may be extended by means of a

certified connector assembly (telephone extension cord). The

customer should be aware that compliance with the above

conditions may not prevent degradation of service in some

situations.

• Repairs to certified equipment should be made by an

authorized Canadian maintenance facility designated by the

supplier. Any repairs or alterations made by the user to this

equipment, or equipment malfunctions, may give the

telecommunications company cause to request the user to

disconnect the equipment.

• Users should ensure for their own protection that the

electrical ground connections of the power utility, telephone

lines and internal metallic water pipe system, if present, are

connected together. This precaution may be particularly

important in rural areas.

CAUTION

Users should not attempt to make such connections themselves,

but should contact the electric inspection authority, or electrician,

as appropriate.

• The Load Number (LN) assigned to each terminal device

denotes the percentage of the total load to be connected to a

telephone loop that is used by the device, to prevent

overloading. The termination on a loop may consist of any

combination of devices subject only to the requirement that

the total of the Load Numbers of all the devices does not

exceed 100.

For service in Canada call (800) 939-3769

Operator Guide Introduction

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX 1-5

Electromagnetic compatibility

United States

This equipment has been tested and found to comply with the

limits for a Class A digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is

operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction manual,

may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to

cause harmful interference, in which case the user will be

required to correct the interference at his own expense.

Changes or modifications to this equipment not specifically

approved by the Xerox Corporation may void the user’s authority

to operate this equipment.

Shielded cables must be used with this equipment to maintain

compliance with FCC regulations.

This Class “A” digital apparatus complies with Canadian ICES-

003.

Cet appareil numérique de la classe “A” est conforme à la norme

NMB-003 du Canada.

European Union

WARNING

This is a Class A product. In a domestic environment, this

product may cause radio interference, in which case the

user may be required to take adequate measures.

Changes or modifications to this equipment not specifically

approved by Xerox Europe may void the user’s authority to

operate this equipment.

Shielded cables must be used with this equipment to maintain

compliance with the EMC Directive (89/336/EEC).

Introduction Operator Guide

1-6 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

WARNING

In order to allow this equipment to operate in proximity to

Industrial, Scientific, and Medical (ISM) equipment, the

external radiation from ISM equipment may have to be

limited or special mitigation measures taken.

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX 2-1

2. Safety notes

Please read the following instructions carefully before planning

your install and/or operating the DocuTech/DocuPrint 75/90.

Refer to them as needed to ensure the safe installation and

operation of your equipment.

The safety testing and performance of this product have

been verified using Xerox materials only

Your Xerox DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

and its supplies have been designed and tested to meet strict

safety requirements. These include safety agency examination

and approval, and compliance to established environmental

standards.

Follow all warnings and instructions marked on or supplied with

the product.

Symbology

Various symbols are used on the printer and in the

documentation.

The symbol on the printer that indicates a hot surface is shown in

Figure 2-1.

Figure 2-1. Hot surface symbol

Another symbol that indicates a heated surface is shown in

Figure 2-2.

Safety notes Operator Guide

2-2 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

Figure 2-2. Heated surface symbol

WARNING

Warnings indicate possible serious personal injury if you do

not strictly follow the practice, procedure, condition, or

statement that follows the WARNING.

CAUTION

Cautions indicate that possible system damage or data loss will

occur if you do not carefully follow the practice, procedure,

condition or statement that follows the CAUTION.

Energy Star®

The ENERGY STAR® Office Equipment Program is a team effort

between U.S., European Union, and Japanese governments and

the office equipment industry to promote energy-efficient copiers,

printers, fax, multifunction machines, personal computers, and

monitors.

Products that carry the ENERGY STAR® label are designed to

use less energy, help you save money on utility bills, and help

protect the environment.

As an ENERGY STAR® Partner, Xerox has determined that this

product meets the ENERGY STAR® guidelines for energy

efficiency.

The ENERGY STAR® name and logo are registered U.S.

registered trademarks.

The ENERGY STAR logo can be identified as the following:

Operator Guide Safety notes

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX 2-3

Environmental Choice Labeling

The DocuTech/DocuPrint 75/90 and DocuPrint 75 MX exhibits

the Environmental Choice logo. It is imperative that the following

statement be known:

“Terra Choice Environmental Services, Inc. of Canada has

verified that this Xerox product conforms to all applicable

Environmental Choice EcoLogo requirements for minimized

impact to the environment."

The Environmental Choice ErgoLogo can be identified as the

following:

For more detailed requirements, refer to the Guide to Proper Use

of the EcoLogo a guidelines document published by Terra

Choice, the official group managing the Canadian Environmental

Choice program

European Union declaration of conformity

Approvals and

certification The CE marking applied to this product symbolizes Xerox

Europe Declaration of Conformity with the following applicable

Directives of the European Union as of the dates indicated

below.

January 1, 1995: Council Directive 73/23/EEC amended by

Council Directive 93/68/EC, Approximation of the laws of the

member states related to low voltage equipment.

January 1, 1996: Council Directive 89/336/EC, approximation of

the laws of the Member States related to electromagnetic

compatibility.

March 9, 1999: Council Directive 1999/5/EC on radio equipment

and telecommunications terminal equipment and the mutual

recognition of their conformity.

A full declaration, defining the relevant directives and referenced

standards can be obtained from your Xerox Ltd representative.

Safety notes Operator Guide

2-4 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

WARNING

Changes or modifications to this equipment not specifically

approved by Xerox Europe may void user's authority to

operate the equipment. Shielded cables must be used with

this equipment to maintain compliance with the EMC

Directive (89/336/EEC).

WARNING

This is a Class A product. In a domestic environment this

product may cause radio interference in which case the

user may be required to take adequate measures.

WARNING

This system is certified manufactured and tested in

compliance with strict safety and radio frequency

interference regulations. Any unauthorized alteration which

includes the addition of new functions or the connection of

external devices may impact this certification. Please

contact your local Xerox Europe representative for a list of

approved accessories.

Shielded cables must be used with this equipment to

maintain complacence with the EMC Directive (89/336/EEC).

This equipment is not primarily intended for use in a

domestic environment.

WARNING

In order to allow this equipment to operate in proximity to

industrial, scientific and medical (ISM) equipment, the

external radiation from the ISM equipment may have to be

limited or special mitigation measures taken.

Certification to 1999/5/EC Radio Equipment and Telecommunications

Terminal Equipment Directive

This Xerox product has been self-certified by Xerox for pan-

European single terminal connection to the analogue public

switched telephone network (PSTN) in accordance with Directive

1999/5/EC.

The product has been designed to work with the national PSTNs

and compatibles PBXs of the following countries:

Operator Guide Safety notes

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX 2-5

•Austria

• Belgium

• Denmark

•France

• Finland

•Germany

•Greece

•Iceland

•Ireland

•Italy

• Luxembourg

• Netherlands

•Norway

•Portugal

• Spain

•Sweden

• Switzerland

• United Kingdom

In the event of problems, you should contact your local Xerox

representative in the first instance.

The product has been tested to and is complaint with TBR21, a

specification for terminal equipment for use on analogue

switched telephone networks in the European Economic Area.

The product may be configured to be compatible with other

country networks. Please contact your Xerox representative if it

needs to be reconnected to another country’s network. There are

no user-adjustable settings in the product.

NOTE: Although this product can use either loop disconnect

(pulse) or DTMF (tone) signalling, it is recommended that it is set

to use DTMF signalling. DTMF signalling provides reliable and

faster call set-up.

Modification, connection to external control software or to

external control apparatus not authorized by Xerox, will

invalidate its certification.

Safety notes Operator Guide

2-6 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

Electricity at Work Regulation - UK

The Electricity at Work Regulation applies only to England and

Wales.

The Regulation

The Electricity at Work Regulation 1989 came into force in

England and Wales on the 1 April 1990. This 1989 Regulation

places a duty on all employers and self-employed persons to

ensure the electrical systems in their premises are constructed,

maintained and operated in such a manner as to prevent, so far

as reasonably practical, danger. This includes ensuring all

electrical equipment connected to such electrical systems are

safely constructed, maintained and operated.

All Xerox equipment have been designed to exacting safety

standards. They have all undergone a variety of stringent safety

tests including earth bond, insulation resistance and electrical

strength tests. Xerox Europe manufacturing plants have been

awarded ISO 9000 quality certification and are subject to regular

audits by the British Standards Institution or equivalent national

standards body.

Xerox equipment which has been properly and regularly serviced

and maintained should not have to undergo additional specific

safety tests pursuant to the 1989 Regulation. Customers wishing

to complete safety testing should contact Xerox Europe

Technical Centre for advice prior to any test implementation. The

address of the Xerox Technical Centre is provided in the

previous section, European Union declaration of conformity.

Xerox equipment should, however, be properly and regularly

serviced and maintained at all times.

Check your understanding

Please review the questions and answers that follow to ensure

that you understand the Electricity at Work Regulation in

England and Wales.

Question What is the Electricity at Work Regulation?

Operator Guide Safety notes

DocuTech/DocuPrint 75/90 and DocuPrint 75 MX 2-7

Answer The Electricity at Work Regulation 1989 came into force in

England and Wales on 1 April 1990. This 1989 Regulation

places a duty on all employers and self-employed persons to

ensure the electrical systems in their premises are constructed,

maintained and operated in such a manner as to prevent, so far

as reasonably practicable, danger. This includes ensuring all

electrical products connected to such electrical systems are

safely constructed, maintained and operated.

Question Does Xerox Europe comply with the Electricity at Work

Regulation?

Answer The regulation places a duty on all employers and self-

employed persons to ensure the electrical systems in their

premises are, effectively safe.

This regulation does not impose on, amongst others,

manufacturers or suppliers of such electrical systems.

However, rest assured that all Xerox equipment which Xerox

Europe and its authorized distributors supply to customers

conforms with all the relevant safety legislation and standards.

Question Is Xerox equipment safe?

Answer All Xerox equipment supplied by Xerox Europe and their

authorized distributors conforms to all relevant safety legislation

and standards.

Question Is the Xerox equipment in my premises safe?

Answer All Xerox equipment supplied by Xerox Europe and their

authorized distributors conforms to all relevant safety legislation

and standards. However, like all electrical equipment, they have

to be regularly serviced and maintained by competent persons.

Xerox Europe Customer Service Engineers ensure Xerox

equipment is serviced and maintained to exacting Xerox safety

standards. If you would like your Xerox equipment to be serviced

and maintained to such high standards, please contact your local

Xerox Europe Customer Service Organization. They will be

pleased to assist you.

Question Does the Xerox equipment in my premises comply with the

Electricity at Work Regulations?

Safety notes Operator Guide

2-8 DocuTech/DocuPrint 75/90 and DocuPrint 75 MX

Answer All employers and self-employed persons must ensure that the

electrical systems in their premises are safe. This will include

ensuring Xerox equipment in such premises is safe.

Xerox Europe’s Product Safety function has prepared a guide

which contains a list of tests which may be completed by your

Xerox Europe Customer Service Organization. THESE TESTS

MUST BE CARRIED OUT ONLY BY PERSONS WHO

POSSESS THE RELEVANT SKILL, KNOWLEDGE AND

EXPERIENCE TO CARRY OUT SUCH TESTS.

Please contact the Xerox Europe Customer Service

Organization for further information.

THE USE OF INAPPROPRIATE TEST PROCEDURES AND

TEST EQUIPMENT MAY PROVIDE MISLEADING RESULTS

AND MAY CAUSE DEATH, PERSONAL INJURY AND/OR

DAMAGE TO PROPERTY.

Question I would like to carry out my own safety tests on the Xerox

temperament in my premises.

Answer You may, of course, request such tests as you deem necessary

to satisfy yourself that your Xerox equipment is safe. Your Xerox

Europe Customer Support will be pleased to advise you on such

testing.

Question I require records of all tests.

Answer After safety testing, your Xerox Europe Customer Service

Engineer will provide you with a certificate which details the

results of all tests completed.

In the event of any defect being noted, the Xerox equipment will

be switched off and disconnected from the supply until the defect

has been corrected. You will be advised of such action to enable

such defects to be corrected.

Your responsibility

YOU MUST ENSURE THAT YOUR XEROX EQUIPMENT IS

SAFE AT ALL TIMES.

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