EX Series
LCD Monitor
User Manual
2
Copyright
Copyright © 2017 by BenQ Corporation. All rights reserved. No part of this publication may
be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical, magnetic,
optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
All other logos, products, or company names mentioned in this manual are the registered
trademarks or copyrights of their respective owners, and are used for informational purposes
only.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation of
BenQ Corporation to notify any person of such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality,
unstable power supply, signal interference, or poor grounding, and not limited to the above
mentioned external factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its
aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision
with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory
requirement and standards pertaining to environmental management, BenQ has spared no
efforts in pushing our initiatives further to incorporate life cycle design in the aspects of
material selection, manufacturing, packaging, transportation, using and disposal of the products.
BenQ ecoFACTS label lists key eco-friendly design highlights of each product, hoping to ensure
that consumers make informed green choices at purchase. Check out BenQ's CSR Website at
http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.
3
Power Safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The
socket outlet should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you
are not sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm
2
must
be used.
For Germany only
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or
equal to H03VV-F, 3G, 0.75mm
2
must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to
H05VV-F or H05RR-F, 3G, 0.75mm
2
must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE
INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power
adapter will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge
the battery. Do not cover the power adapter with paper or other objects that will reduce
cooling. Do not use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the
unit if it is damaged or exposed to excess moisture.
Care And Cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise,
scratches on the panel surface may occur.
Please follow these safety instructions for best performance, and long life for your monitor.
0~3000 m10~90 %0~40 C 0~12000 m10~60 %-20~60 C
4
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor
surface with a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be
blocked or covered. Your monitor should never be placed near or over a radiator or heat
sources, or in a built-in installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the
monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need
to transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and
identification markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose
you to dangerous voltages or other risks. If any of the above mentioned misuse or other
accident such as dropping or mishandling occurs, contact qualified service personnel for
servicing.
• Contact your place of purchase or visit the local website from www.BenQ.com for more
support.
Caution
• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate
your eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.
Table of Contents
Copyright ......................................................................................................................................2
Getting started .............................................................................................................................6
Getting to know your monitor ................................................................................................8
Front view .................................................................................................................................................... 8
Back view .................................................................................................................................................... 8
Connection .................................................................................................................................................. 9
How to assemble your monitor hardware .........................................................................10
How to change cable connection after initial installation ................................................14
How to detach the stand and the base ................................................................................15
Adjusting the monitor height ................................................................................................................16
Using the monitor wall mount kit .........................................................................................17
Precautions ................................................................................................................................................ 17
Getting the most from your BenQ Monitor ......................................................................18
How to install the monitor driver on a new computer ..................................................................19
How to upgrade the monitor driver on an existing computer .....................................................20
How to install driver on Windows 10 system ..................................................................................21
How to install driver on Windows 8 (8.1) system ...........................................................................22
How to install driver on Windows 7 system ....................................................................................23
How to adjust your monitor ..................................................................................................24
The control panel..................................................................................................................................... 24
Basic menu operation ..............................................................................................................................25
Customizing the hot keys....................................................................................................................... 26
Adjusting display mode............................................................................................................................ 26
Choosing an appropriate picture mode.............................................................................................. 27
Video source selection in PIP/PBP mode............................................................................................ 27
Navigating the main menu .......................................................................................................28
Display menu .............................................................................................................................................29
Picture menu .............................................................................................................................................31
Picture Advanced menu ..........................................................................................................................33
Audio menu ...............................................................................................................................................36
System menu .............................................................................................................................................37
Troubleshooting ........................................................................................................................41
Frequently asked questions (FAQ)....................................................................................................... 41
Need more help?...................................................................................................................................... 43
6/1/17
6 Getting started
Getting started
When unpacking please check you have the following items. If any are missing or damaged,
please contact the place of purchase for a replacement.
BenQ LCD Monitor
Monitor Stand
Monitor Base
Quick Start Guide
CD-ROM
Power Cord
(Picture may differ from product supplied
for your region.)
Power Adapter
7 Getting started
Video Cable: DP
(Optional accessory)
Video Cable: DP to mini DP
Video Cable: HDMI
Audio Cable
(Optional accessory)
Back Cover
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied
for your region. And the package contents may subject to change without prior notice. For cables that are not
supplied with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.
8 Getting to know your monitor
Getting to know your monitor
Front view
Back view
1. Control buttons
2. Power button
12
3. DC power input jack
4. HDMI socket
5. DisplayPort socket
6. Mini DisplayPort socket
7. Headphone jack
8. Cable management hole
9. Kensington lock slot
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
74
9
563
8
10 How to assemble your monitor hardware
How to assemble your monitor hardware
• If the computer is turned on, you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. The location and available input and output jacks may
vary depending on the purchased model.
• The supported timing may vary by input signal. Refer to the "Preset display modes" section on the link
"Adjusting the Screen Resolution" on the CD for more information.
1. Attach the monitor base.
Your monitor comes with a curved screen and the screen surface should never be placed on the desk without a
cushion underneath.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a
mouse will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor
around on your desk will scratch or damage the monitor surround and controls.
Orient and align the stand base socket with the end of
the stand arm. Tighten the thumbscrew on the bottom
of the monitor base as illustrated.
Be careful when handling the sharp monitor base and
protect yourself from any physical harm.
While the monitor is still inside the box, remove the
cushion that protects the back of the monitor.
1
2
11 How to assemble your monitor hardware
Unfold the front side of the box as illustrated to leave
some room for cable connection.
Remove the foam wrap from the monitor stand and
base. Open the foam wrap that protects the monitor
for the following cable connection.
2. Connect the PC video cable.
To Connect the DP Cable
Pass the cable through the cable management hole on
the stand arm first. Connect the plug of the DP cable to
the monitor video socket.
After the cable connection has been made between the
computer and the monitor and the monitor is powered on,
if the image is not displayed, disconnect the cable. Go to
System and DisplayPort on the OSD menu of the monitor
and change the setting from
1.2 to 1.1, and then connect the
cable again.
To g o t o t h e O S D m e n u , s e e Basic menu operation on page
25.
To Connect the mini DP Cable
Pass the cable through the cable management hole on
the stand arm first. Connect the plug of the mini DP
cable to the monitor video socket.
or
12 How to assemble your monitor hardware
To Connect the HDMI Cable
Pass the cable through the cable management hole on
the stand arm first. Connect the plug of the HDMI cable
to the HDMI port on the monitor.
The video cables included in your package and the socket
illustrations on the right may vary depending on the product
supplied for your region.
or
3. Connect the audio cable.
Pass the cable through the cable management hole on
the stand arm first.
You may connect headphones to the headphone jack
found on the back side of the monitor.
4. Connect the power adapter to the monitor.
Pass the cable through the cable management hole on
the stand arm first. Connect the power adapter to the
socket labelled on the rear of the monitor. Do not
connect the other end to a power outlet just yet.
5. Install the back cover.
Align the back cover with the holes on the back of the
monitor ( ), and press the sides and the bottom of
the back cover against the holes to lock it into place as
illustrated ( and ). Push from the bottom of the
cover and check if the it has been installed properly
().
To remove the back cover, see How to change cable
connection after initial installation on page 14 for more
information.
6. Attach the stand to the monitor.
1 1
2 2
3 3
4 4
1
2
13 How to assemble your monitor hardware
7. Lift the monitor.
Take the monitor out of the box by holding the stand
arm. Carefully lift the monitor, turn it over and place it
upright on its stand on a flat even surface.
Remove the foam wrap from the monitor.
Consider keeping the box and packaging in storage for use in
the future when you may need to transport the monitor.
The fitted foam packing is ideal for protecting the monitor
during transport.
8. Connect the source(s).
Connect the other end of the video cable to an
appropriate port of a digital output source (e.g., a
computer).
9. Tilt the monitor.
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
10.Connect-to and turn-on the power.
Connect the power cord to the power adapter. Plug the
other end of the power cord into a power outlet and
turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on
the monitor.
Turn on the computer too, and follow the instructions
in Getting the most from your BenQ Monitor on page
18 to install the monitor software.
To extend the service life of the product, we recommend
that you use your computer's power management function.
14 How to change cable connection after initial installation
How to change cable connection after initial installation
To protect the curved screen, do not lay the screen face down on the desk without the
protection of the supplied cushion. If you prefer to change the cable connection after the initial
installation has been completed in How to assemble your monitor hardware on page 10, follow
the procedures below.
1. Turn off the monitor.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
2. Tilt the monitor to its extended position.
Gently tilt the monitor to the maximum extended
position. To properly tilt the monitor, see Tilt the
monitor. on page 13.
3. Remove the back cover.
Remove the back cover from its bottom as illustrated.
Follow the instructions in Connect the PC video cable.
on page 11 and change connected cables. Re-install the
back cover as instructed in Install the back cover. on
page 12.
15 How to detach the stand and the base
How to detach the stand and the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging
the power cable. Turn off the computer before
unplugging the monitor signal cable.
Place the monitor on the a flat open area on your desk
with the cushion underneath to protect the curved
screen.
2. Remove the monitor stand.
While pressing and holding the quick release button,
detach the stand from the monitor.
3. Remove the monitor base.
Release the thumbscrew on the bottom of the monitor
base.
3
2
1
2
1
16 How to assemble your monitor hardware
Adjusting the monitor height
To adjust the monitor height, hold both the left and the
right sides of the monitor to lower the monitor or lift
it up to the desired height.
Avoid finger pressure on the screen surface. Excessive force
on the display is prohibited.
Avoid placing hands on the upper or lower part of the height-adjustable stand or at the
bottom of the monitor, as ascending or descending monitor might cause personal
injuries. Keep children out of reach of the monitor while performing this operation.
17 Using the monitor wall mount kit
Using the monitor wall mount kit
The back of your LCD monitor has a VESA standard mount with 100mm pattern, allowing the
installation of a wall mount bracket. Before starting to install a monitor wall mounting kit,
please read the precautions carefully.
Precautions
• Install your monitor and monitor mount kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are
stable enough to support the weight of the monitor. Refer to the product specifications for
weight information.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
1. Remove the monitor stand and base.
Detach the monitor stand as instructed in How to
detach the stand and the base on page 15.
2. Remove the screws.
Use a cross-pointed screwdriver to release the screws
on rear of the monitor. The use of a magnetic-head
screwdriver is recommended to avoid of losing the
screws.
In case you intend to use your monitor on the stand in the
future, please keep the monitor base, monitor stand, and
screws somewhere safe to future use.
3. Follow the instruction manuals of the wall mount bracket you purchased to
complete the installation.
Use four M4 x 10 mm screws to fix a VESA standard wall mount bracket to the monitor. Make sure that all screws
are tightened and secured properly. Consult a professional technician or BenQ service for wall mount installation
and safety precautions.
3
2
1
18 Getting the most from your BenQ Monitor
Getting the most from your BenQ Monitor
To gain the most benefit from your new BenQ LCD Monitor, you should install the custom
BenQ LCD Monitor driver software as provided on the BenQ LCD Monitor CD-ROM.
The circumstances under which you connect and install your BenQ LCD Monitor will
determine which process you need to follow to successfully install the BenQ LCD Monitor
driver software. These circumstances relate to which version of Microsoft Windows you are
using, and whether you are connecting the monitor and installing the software onto a new
computer (without existing monitor driver software), or whether you are upgrading an existing
installation (which already has existing monitor driver software) with a newer monitor.
In either case however, the very next time you turn on your computer (after connecting the
monitor to your computer), Windows will automatically recognize the new (or different)
hardware, and will launch its
Found New Hardware wizard.
Follow the wizard instructions until it asks you to select a monitor model. At that point, click
the
Have Disk button, insert the BenQ LCD Monitor CD-ROM and select the appropriate
monitor model. Further details and step-by-step instructions for either an automatic (new) or
upgrade (existing) installation, see:
• How to install the monitor driver on a new computer on page 19.
• How to upgrade the monitor driver on an existing computer on page 20.
• If you require a User Name and Password to login to your Windows computer, you must be logged on as an
Administrator or as a member of the Administrators group in order to install the monitor driver software.
Furthermore, if your computer is connected to a network which has security access requirements, network
policy settings may prevent you from installing software on your computer.
• To check the name of the purchased model, refer to the specification label on the back of the monitor.
19 Getting the most from your BenQ Monitor
How to install the monitor driver on a new computer
This instruction details the procedure for selecting and installing the BenQ LCD Monitor driver
software on a new computer which has never had a monitor driver installed before. This
instruction is only suitable for a computer which has never been used before, and for which the
BenQ LCD Monitor is the first ever monitor to be connected to it.
1. Follow the instructions in How to assemble your monitor hardware on page 10.
When Windows starts, it will automatically detect the new monitor and launch the Found New
Hardware Wizard. Follow the prompts until it displays the option to Install Hardware Device
Drivers.
2. Insert the BenQ LCD Monitor CD-ROM into a CD drive on the computer.
3. Check Search for a suitable driver for my device option, and click Next.
4. Check the option for CD-ROM drives (uncheck all others) and click Next.
5. Look to confirm that the wizard has selected the correct name of your monitor and click
Next.
6. Click Finish.
7. Restart the computer.
If you are adding the BenQ LCD Monitor to an existing computer that has already had another monitor
connected to it (and has monitor driver software installed), you should not be following these instructions. You
should instead be following the instructions for How to upgrade the monitor driver on an existing computer.
20 Getting the most from your BenQ Monitor
How to upgrade the monitor driver on an existing computer
This instruction details the procedure for manually updating the existing monitor driver
software on your Microsoft Windows computer. It is currently tested as compatible for
Windows 10, Windows 8 (8.1), and Windows 7 Operating System (OS).
Installing monitor driver software involves selecting an appropriate information file (.inf) on the
BenQ LCD Monitor CD-ROM for the particular model monitor you have connected, and
letting Windows install the corresponding driver files from the CD. You need only steer it in the
right direction. Windows has an Upgrade Device Driver Wizard to automate the task and guide
you through the file selection and installation process.
See:
• How to install driver on Windows 10 system on page 21.
• How to install driver on Windows 8 (8.1) system on page 22.
• How to install driver on Windows 7 system on page 23.
The BenQ LCD Monitor driver for your model may well function perfectly with other versions of Windows,
however, as at the time of writing, BenQ has done no testing of this driver on other versions of Windows and
cannot guarantee its operation on those systems.
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