Matrox EPI-TC4P128LPAF User manual

Category
Graphics cards
Type
User manual
www.matrox.com/graphics
Graphics Solutions for Professionals
User Guide
10963-301-0111
2008.01.28
Matrox
Epic
A
Series
ENGLISH
2 Matrox EpicA Series – User Guide
Overview
Thank you for purchasing a Matrox Epic
A
graphics card. Your Matrox Epic
A
product is a high
performance, low-powered graphics card designed for thin client systems. Matrox Epic
A
server-side
software manages your Windows desktop in remote sessions.
Hardware supplied
Software supplied
Matrox software is available from the Matrox Web site
(www.matrox.com/graphics/en/finent/products/epica/drivers_software.php
).
Client-side software (Windows 2000/XP/XPe and Linux)
!
Matrox display drivers and PowerDesk-SE
– to use your Matrox graphics hardware and
manage program windows in your local session
!
Matrox PowerSpace
to organize your Windows desktop in your local session
Server-side software (Windows 2000/XP and Windows Server 2003)
!
Matrox PowerDesk Epic
A
– to manage program windows in remote sessions
!
Matrox PowerSpace Epic
A
to organise your Windows desktop in remote sessions
Matrox EpicA card
(EpicA TC2 card shown)
DVI dual-monitor cable
*
* Included with Matrox EpicA TC2 or TC2-Lite products.
DVI quad-monitor cable
Included with Matrox EpicA TC4 products.
DVI-to-HD15 adapters
2 adapters included with a dual-monitor cable and 4 with a quad-monitor cable.
Matrox EpicA Series – User Guide 3
Installation overview
To install your Matrox product:
1
Install the Matrox card – see “Hardware installation, page 4.
2
Connect your monitorssee “Connection setup, page 7.
3
Install the software see “Software setup, page 11.
Note:
If your Matrox product is already partially or fully installed on your computer, some
or all the installation information in this guide may not apply to you. However, this
information may be useful if you need to reinstall your Matrox product.
4 Matrox EpicA Series – User Guide
Hardware installation
This section describes how to install your Matrox card. If your Matrox graphics card is already
installed in your computer, skip to “Connection setup, page 7. For information specific to your
computer, like how to remove its cover, see your system manual.
1 Open your computer and
remove your existing graphics
card
*
If a graphics card
isn’t
already installed in
your computer, skip to step 2.
a
Using
Add/Remove Programs
in the
Windows
Control Panel
, remove any
currently installed display drivers.
Restart your computer for the changes
to take effect.
After your computer restarts, you’re
prompted to install drivers for the new graphics hardware detected. Click
Cancel
.
WA R N I N G :
To avoid personal injury and to prevent damage to your computer or Matrox
hardware, turn off your computer, unplug it, and then wait for it to cool before you install
your Matrox product and touch any of the internal parts of your computer.
While your computer is turned off but still plugged in, some electrical current is supplied
to the motherboard. This current may prevent newly installed hardware from working
properly.
Also, static electricity can severely damage electronic parts. Before touching any electronic
parts, drain static electricity from your body (for example, by touching the metal frame of
your computer). When handling a card, carefully hold it by its edges and avoid touching its
circuitry.
Note:
Matrox low-profile graphics cards ship with ATX brackets compatible with most
systems. If you have a low-profile system, you may need to change the standard bracket on
your graphics card to a low-profile bracket. For more information, see “Replacing brackets
on a low-profile graphics card”, page 6.
Note: Server only
- If youre not installing a Matrox graphics card on your server, skip to
“Server-side software setup”, page 12.
Matrox EpicA Series – User Guide 5
b
Turn off your computer and all peripherals such as your monitor or printer.
c
Open the computer and remove your existing graphics card. (If graphics hardware is
built into the motherboard of your computer, you may need to disable it manually. For
more information, see your system manual.)
2 Choose a PCI slot
Most computers have different types of
expansion slots. Choose a
PCI
(not
PCI
Express
) slot for your graphics card. Your
card supports both 64-bit and 32-bit PCI
slots. Your system manual should identify
the location of each type of expansion slot in
your computer.
* With multi-display mode, you may be able to use your existing graphics card. For Windows 2000/XP, see Windows 2000/XP
online help under “Install additional monitors.
(64-bit)
(Back of computer)
(32-bit)
PCI
Express
slots
(×16)
(×1)
PCI
slots
Note:
If you’re using a PCI graphics card in a PCI 64-bit compatible slot, your choice of PCI
slot may affect your card or system performance. For more information, see your computer
manual.
WA R N I N G :
Inserting your Matrox card
into the wrong type of slot could damage
your card, your computer, or both.
If you have a PCI card and the versions
(32- or 64-bit) of your card and PCI
expansion slot are different, only part of
the card’s edge connector (the part closest
to the bracket) or expansion slot (the part
closest to the back of the computer)
should be used.
PCI card
32-bit
64-bit
PCI Express ×16 card
6 Matrox EpicA Series – User Guide
3 Insert your Matrox card
a
Position your Matrox card over the
expansion slot you’ve chosen.
b
Push the card in firmly and evenly until
it’s fully seated in the slot.
c
Secure the bracket of your Matrox card
to the computer frame.
Your Matrox card is now installed.
Before restarting your computer
, connect your monitor or
monitors (“Connection setup”, page 7).
After connecting
, restart your computer and install your
Matrox software (see “Software setup, page 11).
Replacing brackets on a low-profile graphics card
Matrox low-profile graphics cards ship with ATX brackets compatible with most systems. The
following explains how to change your standard bracket to a low-profile bracket.
1
Remove the standard bracket from your
Matrox graphics card by removing the
nuts (
a
) on either side of the monitor
connector. Depending on your Matrox
product, you may need to remove a
screw (
b
) on top of the graphics card.
2
Attach and fasten the low-profile
bracket with the two nuts you just
removed.
ATX bracket
Low-profile bracket
Matrox EpicA Series – User Guide 7
Connection setup
This section describes how to connect your monitors to your Matrox product.
Connector overview – EpicA TC2 and EpicA TC2-Lite
* Supported with EpicA TC2-Lite and EpicA TC2 only. TV output adapters are sold separately (see http://shopmatrox.com).
Connector overview – EpicA TC4
Dual-monitor cable
(LFH60-to-DVI)
DVI-to-HD15 adapter
DVI-to-HD15
adapter
Secondary DVI
connector (2/4)
Main DVI connector (1/3)
TV output
adapter*
Composite
video
connector
S-video
connector
Quad-monitor cable
(KX20-to-DVI)
DVI-to-HD15
adapter
Main DVI connector (1/5)
8 Matrox EpicA Series – User Guide
Step-by-step connection setup
1 Attach the dual-monitor cable or quad-monitor cable
Epic
A
TC-2 and Epic
A
TC-2-Lite
Attach
your Matrox dual-monitor cable to the
connector on the bracket of your Matrox
card. Make sure the connectors are properly
fastened.
WA R N I N G :
Don’t change monitor connections while your computer is turned on. While
your computer is turned on, it may be using monitor settings that are specific to the current
monitor connections.
Some
devices may be permanently damaged if incorrect settings are
used.
Note:
Whenever you change your connection setup, make sure youre using the correct
connectors and that all connectors are properly fastened.
Whenever you restart your computer, make sure your monitors are already turned on.
Otherwise, the software may not be able to properly detect your monitors.
Dual-monitor
cable
WA R NIN G :
To avoid damaging the LFH-60
connector on your dual-monitor cable or on your
graphics card, carefully insert the connector on your
dual-monitor cable as straight as possible into the
connector on your graphics card. Specifically,
inserting the connectors into each other at an angle is
likely to bend and damage the pins on the connector
of the dual-monitor cable.
Matrox EpicA Series – User Guide 9
Epic
A
TC4
– Attach your Matrox quad-
monitor cable to the connector on the
bracket of your Matrox card. Make sure the
connectors are properly fastened.
2 Connect your monitors
Connect your preferred monitor to the main
DVI connector of your multi-monitor cable.
If your monitor has a DVI connector, connect it
directly to the main DVI connector of your
multi-monitor cable.
If your monitor has an HD-15 connector, use
the DVI-to-HD15 adapter included with your
product to connect your monitor to the main
connector. Make sure the connectors are
properly fastened
Your Matrox card is now installed. Restart your computer and install your Matrox software
(see “Software setup, page 11).
Quad-monitor
cable
Monitor
connector
(DVI)
DVI-to-HD15
adapter
Monitor connector
(HD-15)
Note:
Monitors are numbered consecutively
based on which connector each is attached to.
Numbering starts with the
primary display
the one that first displays information when
you restart your computer. If another graphics
card is installed in your computer, display
numbering may be different.
EpicA TC2 and
Epic
A TC2-Lite
Epic
A TC4
10 Matrox EpicA Series – User Guide
Note:
To connect a
digital
monitor (a monitor that
uses digital input, usually a flat panel monitor) to
your Matrox product, your monitor must have a DVI
connector.
Some monitors with DVI connectors support both
digital and analog input. If you’re using one of these
monitors with your Matrox product, make sure its
configured to use the correct type of input. For more
information, see your monitor documentation.
DVI connector
(DVI-D: digital)
HD-15 connector (analog)
DVI connector
(DVI-I: analog/digital)
Matrox EpicA Series – User Guide 11
Software setup
This section describes how to install Matrox software for
Windows 2000/XP/XPe
and
Windows Server
2003
. For the Linux operating system, see the documentation included with your Linux software
package.
You may need administrator rights to install certain software. For more information, see Windows
documentation or contact your system administrator.
Software overview
Client-side software setup
1 Download your Matrox software package
Download the latest client-side software package for your Epic
A
product from the Matrox
Web site (www.matrox.com/graphics/en/finent/products/epica/drivers_software.php
). Your
software package includes Matrox display drivers and Matrox PowerDesk software.
To run Matrox PowerSpace locally on the client side, download Matrox PowerSpace from the
Matrox Web site (www.matrox.com/graphics/support/drivers
).
2 Install your software package
Windows detects new hardware when you restart. If Matrox display drivers haven’t been
previously installed, Windows prompts you to install a display driver. Click
Cancel
, then run
the software package you downloaded.
Client-side software
" Matrox PowerDesk-SE
and display drivers for
EpicA
" Matrox PowerSpace
(optional)
Supported OS
" Microsoft Windows
2000/XP/XPe
" Linux
Client-side hardware
" Matrox EpicA
Server-side software
" Matrox PowerDesk EpicA
" Matrox PowerSpace
EpicA (optional)
Supported OS
" Microsoft Windows XP
and Windows Server
2000/2003
Supported remote protocols
" Microsoft RDP
" Linux rDesktop
" Citrix ICA (Windows only)
12 Matrox EpicA Series – User Guide
3 Install Matrox PowerSpace (optional)
Run the Matrox PowerSpace software package you downloaded. While PowerSpace is
running on the client side, it organizes your Windows desktop in your local session. Matrox
PowerSpace Epica needs to be installed on the server to organise your Windows desktop in
remote sessions.
4 Configure your monitor settings (EpicA TC2 and EpicA TC2-Lite)
To take full advantage of your graphics card, make sure you have the correct monitor settings
selected in Windows for
each
of your monitors:
a
Right-click your Windows desktop background, then click
Properties
#
Settings
#
Advanced
#
Monitor
. If you’re using a multi-display desktop, select a display before
clicking
Advanced
.
b
If “
Hide modes that this monitor cannot display
” is available, make sure its enabled.
Under
Screen refresh rate
, select the highest refresh rate listed.
c
Click
OK
#
OK
.
For more information on Windows monitor settings, see Windows documentation.
5 Set up your display software
Use Matrox PowerDesk software to change certain display settings or access Matrox features.
To access PowerDesk, click its icon ( ) on your Windows taskbar. To see the PowerDesk
icon in Windows XP, you may need to click the
Show hidden icons
button ( ) on your
Windows taskbar. For more information on how to use Matrox PowerDesk, see the online
help.
Server-side software setup
1 Download your Matrox software package
Download the latest server-side Matrox PowerDesk Epic
A
software package for your product
from the Matrox Web site
(www.matrox.com/graphics/en/finent/products/epica/drivers_software.php). Make sure
you download the proper package for the clients and operating system you want to support.
WA R N I N G :
If incorrect software monitor settings are applied,
some
monitors can be
permanently damaged. For more information, see your monitor manual.
Matrox EpicA Series – User Guide 13
Download Matrox PowerSpace Epic
A
if you want PowerSpace to organize your Windows
desktop in the remote sessions of your clients.
2 Install your software package
Run the software package you downloaded and follow the on-screen instructions.
For more information, see the
README
file included with your software package.
3 Install Matrox PowerSpace EpicA (optional)
Run the PowerSpace software package you downloaded.
Note:
Matrox PowerDesk and PowerSpace software can be run locally on the server only if
Matrox hardware is installed in your server.
14 Matrox EpicA Series – User Guide
TV output (EpicA TC2-Lite and EpicA TC2 only)
Connection setup
1 Turn off computer
Windows 2000/XP
– To shut down your computer, click
Start
#
Shut Down
#
Shut down
#
OK
, then turn off your computer.
2 Attach TV adapter
Use a DVI-to-HD15 adapter to connect the
TV output adapter to the secondary DVI
connector (
2/4
) on your dual-monitor
cable.
If your Matrox product supports TV output, you can use the TV
output adapter to connect a video recorder or a TV to your
Matrox graphics card. This adapter is only included with certain
Matrox products. To purchase a Matrox TV output adapter for
your product, see the Matrox online store
(http://shopmatrox.com
).
This section describes how to use the
TV output
feature.
Note:
TV output isn’t supported with full-screen DOS display modes (for example, the
information you see before Windows starts) or with standard VGA mode (for example,
when you restart Windows in “safe mode”). Older programs may use these display modes.
While one of these display modes is in use, your TV displays nothing (black).
VIDEO OUT
S-VIDEO OUT
TV output adapter
WA R N I N G :
Don’t change monitor connections while your computer is turned on. While
your computer is turned on, it may be using monitor settings that are specific to the current
monitor connections.
If a display device (monitor, TV, or video recorder) is connected while your computer is
using settings intended for another display device, the display of the new device may be
garbled or unusable.
Some
devices may be permanently damaged if incorrect settings are
used.
TV output
adapter
DVI-to-HD15
adapter
Secondary DVI
connector
Matrox EpicA Series – User Guide 15
3 Connect video output
To connect to a TV or a video recorder, you’ll
need a composite video (RCA) or S-video cable.
If your video device (a TV or a video recorder)
didn’t come with one of these cables, these types
of cable are available at most electronics stores.
The type of cable you use depends on what your
video device supports. Many video devices
support composite video connections, and
some higher-quality video devices support
S-video connections.
a
Attach one end of your composite video or
S-video cable to the appropriate connector
on your TV adapter.
b
Attach the other end to the
VIDEO IN
*
connector on your TV
or video recorder.
c
Before viewing or recording video output
directly from your computer, make sure
your TV or video recorder is set up to use
line
input. For example, if your TV has a
TV/VIDEO
switch, set it to
VIDEO
; or if your
video recorder has a
TUNER/LINE
switch,
set it to
LINE
.
Optionally, if you use the composite video
and
S-video connectors on your Matrox TV adapter,
you can directly connect two different video devices at the same time.
To v i e w
and
record output from the same Matrox video connector, you can connect it to a
video recorder and connect the video recorder to a TV. For more information, see your video
recorder and TV manuals.
* The labels on your devices may not be consistent with what’s in this guide. Different manufacturers sometimes use different labels
for the same type of controls and connectors. For example, the
VIDEO IN
connector on your TV may be labeled
VIDEO 1
(or
VIDEO
2
). To match labels, see the documentation for your video devices.
If your TV only has an antenna or cable TV connector, you can use an
RF modulator
to connect it to your Matrox card. RF
modulators are available at most electronics stores.
TV or video recorder
using S-video
Composite
video (RCA)
cable
S-video cable
TV or video recorder
using composite
video
TV adapter
(Note: Using the Matrox composite video and
S-video connectors at the same time is
optional.)
16 Matrox EpicA Series – User Guide
4 Connect audio output
Typically, the sound output from a
computer comes from speakers connected
to your sound card. If you prefer, you can
hear or record the sound output from your
computer using the same TV or video
recorder you connect to your graphics card.
To do this, you need an audio cable with a
stereo jack on one end and two RCA
connectors on the other end. If you don’t
have this type of cable, you can buy one at
most consumer electronics stores.
a
Plug the stereo-jack end of the audio
cable into the
LINE OUT
*
()
connector on your sound card.
b
Plug the other end of the cable into the left (
L
) and right (
R
)
AUDIO IN
connectors of
your video device. For more information, see your sound card manual.
Software setup
If a TV or video recorder is connected to your Matrox product, you can use TV output mode to view
or record your display on your TV or video recorder. (To connect video devices to your computer, see
page 14.)
TV settings have lower resolutions and refresh rates than typical computer monitor settings. Lower
refresh rates may result in more noticeable flicker.
Windows 2000/XP
– To adjust TV settings, access the
Multi-Display Setup
dialog box for your
Matrox product (see “Set up your display software”, page 12).
* If your computer has no audio
LINE OUT
connector, you can use its
SPKR
(speaker) connector instead. In this case, all your
computer sound output goes to the video device you connected to.
TV or video
recorder
Sound card
Note:
Two TV standards are supported for TV output. The NTSC standard is used in North
America and Japan, among other places. The PAL standard is used in most of Western
Europe and in China, among other places.
If an incorrect TV standard is selected in Matrox software, the output from your computer
may not appear or record properly on your TV or your video recorder. To find out what
standard your TV or video recorder supports, see its documentation.
Matrox EpicA Series – User Guide 17
Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in VGA mode
Windows 2000/XP
– What follows is information on how to restart your computer in
VGA mode
.
1
Click
Start
#
Shut Down
#
Restart
#
OK
* to restart your computer. (* Depending on
your version and configuration of Windows, this part of the step may not be necessary.)
If your primary monitor is unusable, see your system manual for information on how to
restart your computer using a hardware control.
2
Before
Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]
doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
3
Select “VGA mode”, then press [Enter].
Graphics – Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn’t display information or boot after Matrox card is
installed
1
Cause
Your Matrox card may not be properly installed.
1
Solution
Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation, page 4.
2
Cause
There may be unsupported graphics hardware in your computer.
1
Solution
If an unsupported graphics card is plugged into an expansion slot, remove it.
2
Solution
If graphics hardware is built into your computer motherboard, your system may not have
automatically disabled it when you inserted your Matrox card. Check your system manual for
instructions on how to disable your computer’s built-in graphics hardware.
18 Matrox EpicA Series – User Guide
3
Cause
Your computer BIOS (Basic Input/Output System) settings may be incorrect.
1
Solution
Change your BIOS settings. For more information on your computer BIOS, see your system
manual.
4
Cause
Your computer BIOS may not be up to date. For more information on your computer BIOS,
see your system manual.
1
Solution
Reinstall your previous graphics card and, if possible, update your computer BIOS. This can
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to know the serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
Problem Wrong color balance, screen image off-center, or no picture at all
1
Cause
Your monitor video controls may be improperly set.
1
Solution
Adjust your monitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
2
Cause
Your monitor may not be properly connected.
1
Solution
Make sure you’re using the correct connectors ( see “Connection setup, page 7) and that all
connectors are properly fastened.
2
Solution
Make sure the monitor power cable is firmly in place.
3
Solution
Make sure the connection to the back of the monitor is firmly in place.
3
Cause
If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1
Solution
Make sure correct software monitor settings are selected.
If your primary display is still usable, see “”, page 12. Otherwise, see the next troubleshooting
item.
2
Solution
Windows 2000/XP
– Make sure you’re not using inappropriate monitor setting
customizations:
1
Click the PowerDesk icon ( ) on your Windows taskbar to access the PowerDesk main
interface. To see the PowerDesk icon in Windows XP, you may need to click the
Show
hidden icons
button ( ) on your Windows taskbar.
2
Click
Monitor Adjustments
.
Matrox EpicA Series – User Guide 19
3
Select the appropriate device.
4
Click
Adjust visible area and refresh rate
#
Restore defaults
.
Problem After the startup screen, or after display settings are changed, the
screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1
Cause
The Matrox display driver may be trying to use settings your monitor doesn’t support. This
can happen if a monitor was never selected in the software and the display resolution was
changed to one your monitor doesn’t support, or if the monitor connected to your computer
was changed without changing it in the software.
1
Solution
Windows 2000/XP
1
If your primary display is unusable, restart your computer in VGA mode (see “Restarting
in VGA mode”, page 17).
2
Right-click your Windows desktop background, then click
Properties
#
Settings
.
3
Move the
Screen area
(Windows 2000) or
Screen resolution
(Windows XP) slider down
to its lowest setting, then click
OK
.
4
Restart your computer normally.
5
Make sure the correct monitor is selected in Windows(see “”, page 12).
6
Restore your original display settings (see steps 2 and 3).
2
Cause
Files on your system may have been deleted or corrupted.
1
Solution
Remove, then restore Matrox software:
WA R N I N G :
If incorrect software monitor settings are applied,
some
monitors can be
permanently damaged. For more information, see your monitor manual.
Note:
Before removing software, make sure you have all the necessary files to reinstall
software that may still be needed.
Note:
Windows 2000/XP
– You may need administrator rights to remove certain software.
For more information, see Windows documentation.
20 Matrox EpicA Series – User Guide
Windows 2000/XP
1
If your primary display is unusable, restart your computer in VGA mode (see “Restarting
in VGA mode”, page 17).
2
To remove Matrox software, click
Start
#
Settings
*
#
Control Panel
#
Add/Remove
Programs
(double-click*)
#
Matrox PowerDesk-HF and Driver
#
Change/Remove
#
Yes
. (* Depending on your version and configuration of Windows, this part of the step
may not be necessary.)
3
Restart your computer for the changes to take effect.
4
After your computer has restarted, install the latest display driver for your Matrox card.
You may also need to reinstall other Matrox software.
Graphics – Extra troubleshooting
The following are extra troubleshooting items related to graphics hardware.
Problem Can’t use Windows, Windows reports a configuration error, and/or
can’t install or uninstall Matrox display driver
1
Cause
The problem may be specific to the motherboard in your computer.
1
Solution
There may be a software update available for your motherboard. To find out what
motherboard model your computer is using, see your system manual. For more information,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2
Cause
Files on your system may have been deleted or corrupted.
1
Solution
Remove, then restore Matrox software. For more information, see page 19.
Problem Monitor settings aren’t automatically detected
Note:
Windows 2000/XP
– You may need administrator rights to install certain software.
For more information, see Windows documentation.
WA R N I N G :
If incorrect software monitor settings are used, your display may become
unusable and
some
monitors can be permanently damaged. For more information, see
your monitor manual.
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Matrox EPI-TC4P128LPAF User manual

Category
Graphics cards
Type
User manual

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