RAM 3500 Owner's manual

`

RAM 2500/3500

2020 OWNER’S MANUAL

20_DJD2_OM_EN_USC

THIRD EDITION V2

RAMTRUCKS.COM (U.S.) RAMTRUCK.CA (CANADA)

Ram est une marque déposée de FCA US LLC. App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google.

2020 RAM 2500/3500

DOWNLOAD A FREE ELECTRONIC COPY OF

THE MOST UP-TO-DATE OWNER’S MANUAL,

UCONNECT AND WARRANTY BOOKLET

OWNERS.MOPAR.CA

CANADA

MOPAR.COM/OM

U.S.

Whether it is providing information about specific product features, taking a tour through your

vehicle’s heritage, knowing what steps to take following an accident or scheduling your next

appointment, we know you will find the app an important extension of your Ram vehicle.

Simply download the app, select your make and model and enjoy the ride. To get this app, go directly to the App

Store

®

or Google Play

®

Store and enter the search keyword “ram toolbox” (U.S. residents only).

WARNING: Operating, servicing and maintaining a passenger vehicle or off-highway

motor vehicle can expose you to chemicals including engine exhaust, carbon monoxide,

phthalates, and lead, which are known to the State of California to cause cancer and birth defects

or other reproductive harm. To minimize exposure, avoid breathing exhaust, do not idle the

engine except as necessary, service your vehicle in a well-ventilated area and wear gloves or wash

your hands frequently when servicing your vehicle. For more information go to

www.P65Warnings.ca.gov/passenger-vehicle.

The driver’s primary responsibility is the safe operation of the vehicle. Driving while distracted can result in loss of vehicle control, resulting in an accident and

personal injury. FCA US LLC strongly recommends that the driver use extreme caution when using any device or feature that may take their attention off the

road. Use of any electrical devices, such as cellular telephones, computers, portable radios, vehicle navigation or other devices, by the driver while the vehicle

is moving is dangerous and could lead to a serious accident. Texting while driving is also dangerous and should never be done while the vehicle is moving. If you

find yourself unable to devote your full attention to vehicle operation, pull off the road to a safe location and stop your vehicle. Some states or provinces prohibit

the use of cellular telephones or texting while driving. It is always the driver’s responsibility to comply with all local laws.

This Owner’s Manual has been prepared to help you get acquainted with your new Ram brand vehicle and to provide a convenient reference for common

questions.

Not all features shown in this manual may apply to your vehicle. For additional information on accessories to help personalize your vehicle, visit

www.mopar.com/en-us/care/owners-manual.html (U.S.), www.owners.mopar.ca (Canada) or your local Ram brand dealer.

DRIVING AND ALCOHOL

Drunk driving is one of the most frequent causes of accidents. Your driving ability can be seriously

impaired with blood alcohol levels far below the legal minimum. If you are drinking, don’t drive. Ride with

a designated non-drinking driver, call a cab, a friend or use public transportation.

This Owner’s Manual illustrates and describes the operation of features and equipment that are either standard or optional on this vehicle. This manual may

also include a description of features and equipment that are no longer available or were not ordered on this vehicle. Please disregard any features and

equipment that are no longer available or were not ordered on this vehicle. FCA US LLC reserves the right to make changes in design and specifications, and/or

make additions to or improvements to its products without imposing any obligation upon itself to install them on products previously manufactured.

With respect to vehicles sold in Canada, the name FCA US LLC shall be deemed to be deleted and the name FCA Canada Inc. used in substitution therefore.

If you are the first registered retail owner of your vehicle, you may obtain a complimentary printed copy of the Warranty Booklet by calling

1-866-726-4636 (U.S.) or 1-800-387-1143 (Canada), or by contacting your dealer.

This Owner’s Manual is intended to familiarize you with the important features of your vehicle. Your most up-to-date Owner’s Manual, Navigation/Uconnect

manuals and Warranty Booklet can be found by visiting the website on the back cover. U.S. residents can purchase replacement kits by visiting

www.techauthority.com and Canadian residents can purchase replacement kits by calling 1-800-387-1143.

WARNING

Driving after drinking can lead to an accident. Your perceptions are less sharp, your reflexes are slower

and your judgment is impaired when you have been drinking. Never drink and then drive.

TABLE OF CONTENTS

1

2

3

4

5

6

7

8

9

10

11

1 INTRODUCTION..............................................................................................................................11

2 GETTING TO KNOW YOUR VEHICLE ..................................................................................13

3 GETTING TO KNOW YOUR INSTRUMENT PANEL ....................................................... 112

4 SAFETY........................................................................................................................................... 152

5 STARTING AND OPERATING .............................................................................................. 223

6 IN CASE OF EMERGENCY ....................................................................................................359

7 SERVICING AND MAINTENANCE ..................................................................................... 400

8 TECHNICAL SPECIFICATIONS ............................................................................................469

9 MULTIMEDIA ...............................................................................................................................485

10 CUSTOMER ASSISTANCE .....................................................................................................568

11 INDEX ............................................................................................................................................. 572

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INTRODUCTION

HOW TO USE THIS MANUAL ................................ 12

Essential Information.......................................12

Symbols.............................................................12

WARNINGS AND CAUTIONS ................................ 12

VAN CONVERSIONS/CAMPERS........................... 12

VEHICLE MODIFICATIONS/ALTERATIONS.......... 12

GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED................ 13

KEYS ....................................................................... 14

Key Fob .............................................................14

IGNITION SWITCH .................................................. 18

Keyless Push Button Ignition...........................18

REMOTE START — IF EQUIPPED (GASOLINE) ... 20

How To Use Remote Start................................20

Remote Start Abort Message ..........................21

To Enter Remote Start Mode...........................21

To Exit Remote Start Mode Without Driving

The Vehicle ......................................................21

To Exit Remote Start Mode And Drive

The Vehicle .......................................................21

Remote Start Comfort Systems —

If Equipped........................................................22

General Information.........................................22

REMOTE START— IF EQUIPPED (DIESEL)............22

How To Use Remote Start................................23

Remote Start Abort Message ..........................23

To Enter Remote Start Mode...........................23

To Exit Remote Start Mode Without

Driving The Vehicle...........................................24

To Exit Remote Start Mode And Drive The

Vehicle ..............................................................24

Remote Start Comfort Systems —

If Equipped........................................................24

SENTRY KEY............................................................25

Key Programming ............................................25

Replacement Keys ...........................................25

General Information.........................................26

VEHICLE SECURITY ALARM (IF EQUIPPED) .......26

To Arm The System ..........................................26

To Disarm The System.....................................27

Rearming Of The System .................................27

Security System Manual Override...................27

DOORS ....................................................................27

Manual Door Locks ..........................................27

Power Door Locks — If Equipped ....................28

Power Side Steps — If Equipped ....................29

Keyless Enter-N-Go — Passive Entry —

If Equipped .......................................................29

Automatic Door Locks — If Equipped..............31

Child-Protection Door Lock .............................32

DRIVER MEMORY SETTINGS — IF EQUIPPED .... 32

Programming The Memory Feature................33

Linking And Unlinking The Remote

Keyless Entry Key Fob To Memory..................33

Memory Position Recall ...................................34

SEATS...................................................................... 34

Manual Front Seat Adjustment.......................34

Manual Rear Seat Adjustment........................35

Power Driver Seat Adjustment —

If Equipped .......................................................36

Heated Seats — If Equipped............................38

Ventilated Seats — If Equipped .......................39

HEAD RESTRAINTS................................................ 40

Front Head Restraints......................................40

Front Head Restraint Removal........................41

Rear Head Restraint Adjustment....................41

Rear Head Restraint Removal.........................42

STEERING WHEEL ................................................ 42

Tilt Steering Column.........................................42

Heated Steering Wheel — If Equipped ...........42

DRIVER ADJUSTABLE PEDALS —

IF EQUIPPED .......................................................... 43

MIRRORS ............................................................... 44

Inside Day/Night Mirror — If Equipped ..........44

Automatic Dimming Mirror — If Equipped .....44

Automatic Dimming Mirror With Rear View

Camera Display — If Equipped .......................45

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Outside Mirrors ................................................45

Driver's Outside Automatic Dimming Mirror —

If Equipped........................................................46

Power Mirrors — If Equipped ...........................46

Power Convex Mirror Switch — If Equipped ....47

Trailer Towing Mirrors — If Equipped ..............47

Heated Mirrors — If Equipped..........................48

Tilt Side Mirrors In Reverse — If Equipped......48

Power Folding Outside Mirrors For Standard

And Trailer Tow — If Equipped .........................48

Illuminated Vanity Mirror — If Equipped..........50

EXTERIOR LIGHTS.................................................. 50

Multifunction Lever ..........................................50

Headlight Switch...............................................51

Daytime Running Lights (DRLs) —

If Equipped........................................................51

High/Low Beam Switch....................................51

Automatic High Beam Headlamp Control —

If Equipped........................................................51

Flash-To-Pass....................................................52

Automatic Headlights — If Equipped ..............53

Directional LED Headlamp System —

If Equipped........................................................53

Parking Lights And Panel Lights......................53

Headlights On With Wipers (Available With

Automatic Headlights Only) .............................53

Headlight Delay ................................................54

Lights-On Reminder .........................................54

Front Fog Lights — If Equipped .......................54

Turn Signals......................................................54

Lane Change Assist — If Equipped..................54

Cargo Lights/Trailer Spotter Lights With

Bed Lights — If Equipped .................................55

Battery Saver....................................................56

INTERIOR LIGHTS ..................................................56

Courtesy Lights.................................................56

Illuminated Entry .............................................57

WINDSHIELD WIPERS AND WASHERS...............58

Windshield Wipers ...........................................58

Rain Sensing Wipers — If Equipped ...............59

CLIMATE CONTROLS .............................................59

Manual Climate Control Overview...................60

Automatic Climate Control Overview ..............64

Climate Control Functions ...............................70

Automatic Temperature Control (ATC) ............70

Operating Tips .................................................71

WINDOWS ..............................................................72

Power Windows ...............................................72

Wind Buffeting .................................................74

POWER SUNROOF — IF EQUIPPED ..................... 75

Single Pane Power Sunroof — If Equipped .....75

HOOD....................................................................... 77

To Open The Hood ...........................................77

To Close The Hood ...........................................77

TAILGATE ................................................................ 78

Opening.............................................................78

Closing ..............................................................78

Bed Step — If Equipped ...................................78

GARAGE DOOR OPENER — IF EQUIPPED .......... 79

Before You Begin Programming HomeLink® ... 80

Canadian/Gate Operator Programming .........82

Using HomeLink® ............................................83

Security .............................................................83

Troubleshooting Tips........................................83

General Information.........................................84

INTERNAL EQUIPMENT ......................................... 84

Storage .............................................................84

Cupholders ......................................................90

Electrical Power Outlets...................................91

Power Inverter — If Equipped .........................93

Wireless Charging Pad — If Equipped ............94

Overhead Sunglass Storage............................95

PICKUP BOX .......................................................... 95

Cargo Camera — If Equipped...........................96

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RAMBOX — IF EQUIPPED...................................... 98

RamBox Integrated Box Side Storage Bins ....98

RamBox Safety Warning ............................... 100

Bed Divider — If Equipped............................. 100

Bed Rail Tie-Down System — If Equipped ... 103

SLIDE-IN CAMPERS ............................................104

Camper Applications ..................................... 104

EASY-OFF TAILGATE ...........................................105

Disconnecting The Rear Camera And

Remote Keyless Entry ................................... 105

Removing The Tailgate.................................. 105

Locking Tailgate............................................. 106

TRI-FOLD TONNEAU COVER — IF EQUIPPED ....106

Tri-Fold Tonneau Cover Removal ................. 106

Tri-Fold Tonneau Cover Installation ............. 109

Tri-Fold Tonneau Cover Cleaning ................. 111

GETTING TO KNOW YOUR

INSTRUMENT PANEL

BASE / MIDLINE INSTRUMENT CLUSTER —

GAS ENGINE .........................................................112

Base / Midline Instrument Cluster

Descriptions — Gas Engine........................... 113

PREMIUM INSTRUMENT CLUSTER —

GAS ENGINE .........................................................115

Premium Instrument Cluster Descriptions —

Gas Engine..................................................... 116

BASE INSTRUMENT CLUSTER —

DIESEL ENGINE .................................................. 117

Base Instrument Cluster Descriptions —

Diesel Engine................................................. 118

PREMIUM INSTRUMENT CLUSTER —

DIESEL ENGINE.................................................... 120

Premium Instrument Cluster Descriptions —

Diesel Engine................................................. 121

INSTRUMENT CLUSTER DISPLAY .................... 122

Instrument Cluster Display Controls ............ 122

Oil Life Reset ................................................ 123

Display Menu Items ...................................... 124

Diesel Messages And Warnings — 6.7L

Cummins Diesel Engine................................ 132

Battery Saver On/Battery Saver Mode Message —

Electrical Load Reduction Actions —

If Equipped .......................................................136

WARNING LIGHTS AND MESSAGES................. 137

Red Warning Lights....................................... 138

Yellow Warning Lights................................... 141

Yellow Indicator Lights.................................. 145

Green Indicator Lights .................................. 147

White Indicator Lights ................................... 148

Blue Indicator Lights ..................................... 149

ONBOARD DIAGNOSTIC SYSTEM — OBD II ..... 149

Onboard Diagnostic System

(OBD II) Cybersecurity ................................... 150

EMISSIONS INSPECTION AND MAINTENANCE

PROGRAMS .........................................................150

SAFETY

SAFETY FEATURES ..............................................152

Anti-Lock Brake System (ABS) ..................... 152

Electronic Brake Control (EBC) System ....... 153

AUXILIARY DRIVING SYSTEMS ..........................161

Blind Spot Monitoring (BSM) — If Equipped ..161

Forward Collision Warning (FCW) With

Mitigation — If Equipped............................... 168

Tire Pressure Monitoring System (TPMS) ... 171

OCCUPANT RESTRAINT SYSTEMS ...................180

Occupant Restraint Systems Features ....... 180

Important Safety Precautions ...................... 180

Seat Belt Systems ........................................ 181

Supplemental Restraint Systems (SRS) ...... 190

Child Restraints............................................. 199

Transporting Pets ......................................... 219

SAFETY TIPS ........................................................219

Transporting Passengers.............................. 219

Exhaust Gas................................................... 220

Safety Checks You Should Make Inside

The Vehicle ................................................... 220

Periodic Safety Checks You Should Make

Outside The Vehicle ...................................... 222

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STARTING AND OPERATING

STARTING THE ENGINE — GAS ENGINE ...........223

Automatic Transmission ............................... 223

Tip Start Feature ........................................... 223

Keyless Enter-N-Go — Ignition ...................... 224

Normal Starting Using ENGINE START/STOP

Button ........................................................... 224

Cold Weather Operation

(Below –22°F Or −30°C) ............................ 227

After Starting.................................................. 227

STARTING THE ENGINE — DIESEL ENGINE.......227

Automatic Transmission ............................... 227

Keyless Enter-N-Go — Ignition ...................... 228

Extreme Cold Weather .................................. 230

Normal Starting Procedure — Engine Manifold

Air Temperature Above 66° F (19° C)........... 230

Starting Procedure — Engine Manifold Air

Temperature 0°F To 66°F

(–18°C to 19°C) ........................................... 231

Starting Procedure — Engine Manifold Air

Temperature Below 0°F (-18°C) ................. 232

Starting Fluids ............................................... 233

NORMAL OPERATION — DIESEL ENGINE......... 233

Cold Weather Precautions............................ 234

Engine Idling ................................................. 236

Noise .............................................................. 237

Stopping The Engine ..................................... 238

Idle Shutdown................................................ 238

Programmable Maximum Vehicle Speed .... 238

Operating Precautions .................................. 239

Cooling System Tips...................................... 239

ENGINE BLOCK HEATER — GAS ENGINE

(IF EQUIPPED)...................................................... 240

ENGINE BLOCK HEATER — DIESEL ENGINE

(IF EQUIPPED) ..................................................... 240

Block Heater Usage....................................... 240

ENGINE BREAK-IN RECOMMENDATIONS —

GAS ENGINE......................................................... 240

ENGINE BREAK-IN RECOMMENDATIONS —

DIESEL ENGINE.................................................... 241

PARKING BRAKE ................................................ 242

DIESEL EXHAUST BRAKE — ENGINE BRAKING

(IF EQUIPPED) ..................................................... 243

AUTOMATIC TRANSMISSION ............................244

Ignition Park Interlock................................... 245

Brake/Transmission Shift Interlock System ..245

Eight-Speed Automatic Transmission —

If Equipped .................................................... 246

Six-Speed Automatic Transmission —

If Equipped .................................................... 250

AUXILIARY SWITCHES — IF EQUIPPED.............257

ACTIVE NOISE CANCELLATION ..........................257

FOUR-WHEEL DRIVE OPERATION —

IF EQUIPPED ........................................................257

Electronically Shifted Transfer Case

(Eight Speed Transmission) — If Equipped ....257

Electronically Shifted Transfer Case

(Six Speed Transmission) — If Equipped ..... 261

Manually Shifted Transfer Case —

If Equipped .................................................... 264

AIR SUSPENSION SYSTEM — IF EQUIPPED......267

Description .................................................... 267

Air Suspension Modes.................................. 268

Instrument Cluster Display Messages......... 268

Operation....................................................... 269

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AXLE LOCKER SYSTEM — POWER WAGON

MODELS ONLY (IF EQUIPPED) ...........................269

STABILIZER/SWAY BAR SYSTEM —

POWER WAGON ONLY........................................271

SAFE OFF-ROAD DRIVING —

POWER WAGON ONLY .......................................272

Off-Road Driving Tips And Vehicle

Characteristics............................................... 272

Driving In Snow, Mud And Sand................... 273

Crossing Obstacles

(Rocks And Other High Points) ..................... 274

Hill Climbing................................................... 276

Driving Through Water .................................. 277

Airing Down For Off-Road Driving................. 278

Vehicle Recovery ........................................... 279

After Driving Off-Road ................................... 281

LIMITED-SLIP DIFFERENTIAL ............................282

WINCH USAGE — POWER WAGON ONLY

(IF EQUIPPED) .....................................................282

Things To Know Before Using Your Winch... 282

Understanding The Features Of Your Winch.. 283

Winch Accessories ....................................... 284

Operating Your Winch .................................. 284

Rigging Techniques ...................................... 290

FUEL SAVER TECHNOLOGY — GAS ENGINE

(IF EQUIPPED) ......................................................291

SPEED CONTROL ................................................ 291

To Activate ..................................................... 292

To Set A Desired Speed ................................ 292

To Vary The Speed Setting............................ 292

To Accelerate For Passing ........................... 293

To Resume Speed......................................... 293

To Deactivate................................................. 293

ADAPTIVE CRUISE CONTROL (ACC) —

IF EQUIPPED ....................................................... 293

Adaptive Cruise Control (ACC) Operation..... 295

Activating Adaptive Cruise Control (ACC)..... 295

To Activate/Deactivate ................................. 296

To Set A Desired ACC Speed ........................ 297

To Cancel ....................................................... 297

To Turn Off ..................................................... 297

To Resume..................................................... 297

To Vary The Speed Setting............................ 298

Setting The Following Distance In ACC ........ 299

Overtake Aid .................................................. 300

ACC Operation At Stop .................................. 300

Adaptive Cruise Control (ACC) Menu ........... 301

Display Warnings And Maintenance............ 301

Precautions While Driving With ACC ............ 303

General Information...................................... 305

Normal (Fixed Speed) Cruise Control Mode ...306

PARKSENSE REAR PARK ASSIST —

IF EQUIPPED.........................................................308

ParkSense Sensors....................................... 308

ParkSense Warning Display ......................... 309

ParkSense Display ........................................ 309

Enabling And Disabling ParkSense.............. 311

Service The ParkSense Rear Park

Assist System ................................................ 311

Cleaning The ParkSense System ................. 311

ParkSense System Usage Precautions........ 312

PARKSENSE FRONT AND REAR PARK ASSIST ....313

ParkSense Sensors....................................... 313

ParkSense Warning Display ......................... 313

ParkSense Display ........................................ 313

Enabling And Disabling Front And/Or Rear

ParkSense ..................................................... 316

Service The ParkSense Front/Rear Park

Assist System ................................................ 317

Cleaning The ParkSense System ................. 317

ParkSense System Usage Precautions........ 317

LANESENSE — IF EQUIPPED .............................318

LaneSense Operation ................................... 318

Turning LaneSense On Or Off....................... 319

LaneSense Warning Message...................... 319

Changing LaneSense Status ........................ 321

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PARKVIEW REAR BACK UP CAMERA ...............321

AUX Camera — If Equipped .......................... 323

SURROUND VIEW CAMERA SYSTEM —

IF EQUIPPED.........................................................324

AUX Camera — If Equipped .......................... 330

ENGINE RUNAWAY — DIESEL ENGINE..............331

REFUELING THE VEHICLE — GAS ENGINE .......331

Loose Fuel Filler Cap Message .................... 332

REFUELING THE VEHICLE — DIESEL ENGINE ..332

Diesel Exhaust Fluid...................................... 334

VEHICLE LOADING ..............................................337

Gross Vehicle Weight Rating (GVWR) .......... 337

Payload .......................................................... 337

Gross Axle Weight Rating (GAWR)................ 337

Tire Size.......................................................... 337

Rim Size ......................................................... 337

Inflation Pressure .......................................... 337

Curb Weight ................................................... 337

Loading .......................................................... 338

TRAILER TOWING ................................................338

Common Towing Definitions......................... 338

Trailer Hitch Type and Maximum

Trailer Weight................................................. 342

Trailer Towing Weights

(Maximum Trailer Weight Ratings) .............. 343

Trailer And Tongue Weight............................ 343

Towing Requirements .................................. 343

Towing Tips ................................................... 349

SNOWPLOW ........................................................ 350

Before Plowing............................................... 350

Snowplow Prep Package Model Availability....350

Over The Road Operation With Snowplow

Attached......................................................... 351

Operating Tips ............................................... 351

General Maintenance ................................... 351

RECREATIONAL TOWING

(BEHIND MOTORHOME, ETC.) ........................... 352

Towing This Vehicle Behind Another Vehicle..352

Recreational Towing — Two-Wheel Drive

Models ........................................................... 352

Recreational Towing — Four-Wheel Drive

Models ........................................................... 353

DRIVING TIPS....................................................... 356

Driving On Slippery Surfaces ....................... 356

Driving Through Water ................................. 356

Off-Road Driving Tips .................................... 358

IN CASE OF EMERGENCY

HAZARD WARNING FLASHERS ........................ 359

ASSIST AND SOS SYSTEM — IF EQUIPPED...... 360

General Information...................................... 364

BULB REPLACEMENT ......................................... 365

Replacement Bulbs ...................................... 365

Replacing Exterior Bulbs............................... 367

FUSES ................................................................... 372

Power Distribution Center............................. 372

JACKING AND TIRE CHANGING ........................379

Jack Location................................................. 379

Removal Of Jack And Tools .......................... 379

Removing The Spare Tire ............................. 381

Preparations For Jacking.............................. 382

Jacking Instructions ...................................... 383

To Stow The Flat Or Spare ........................... 387

Reinstalling The Jack And Tools................... 388

Hub Caps/Wheel Covers —

If Equipped .................................................... 389

JUMP STARTING .................................................390

Preparations For Jump Start ........................ 390

Jump Starting Procedure.............................. 391

GEAR SELECTOR OVERRIDE — 6–SPEED

TRANSMISSION ..................................................392

MANUAL PARK RELEASE — 8 – SPEED

TRANSMISSION ..................................................393

IF YOUR ENGINE OVERHEATS ...........................395

FREEING A STUCK VEHICLE ..............................395

TOWING A DISABLED VEHICLE..........................396

Two-Wheel Drive Models .............................. 397

Four-Wheel Drive Models ............................. 398

Emergency Tow Hooks — If Equipped.......... 399

ENHANCED ACCIDENT RESPONSE SYSTEM

(EARS) ..................................................................399

EVENT DATA RECORDER (EDR).........................399

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SERVICING AND MAINTENANCE

SCHEDULED SERVICING — GAS ENGINE .........400

Maintenance Plan — Gasoline Engine ......... 401

Heavy Duty Use Of The Vehicle .................... 404

SCHEDULED SERVICING— DIESEL ENGINE......404

Oil Change Indicator System —

Cummins® Diesel ......................................... 405

Perform Service Indicator —

Cummins® Diesel ......................................... 405

Maintenance Plan —

Cummins® Diesel Engine ............................ 406

ENGINE COMPARTMENT ....................................411

6.4L Engine ................................................... 411

6.7L Diesel Engine — Six-Speed 68RFE ...... 412

6.7L Diesel Engine — Six-Speed AISIN

(AS69RC HD) ................................................. 413

Checking Oil Level — Gas Engine ................ 414

Checking Oil Level — Diesel Engine ............. 414

Adding Washer Fluid ..................................... 414

Maintenance-Free Battery ........................... 415

Pressure Washing ......................................... 415

DEALER SERVICE ............................................... 416

Engine Oil ...................................................... 416

Engine Oil Filter ............................................. 418

Engine Air Cleaner Filter .............................. 418

Air Conditioner Maintenance ....................... 421

Accessory Drive Belt Inspection................... 423

Draining Fuel/Water Separator Filter —

Diesel Engine ................................................ 424

Engine Mounted Fuel Filter Replacement —

Diesel Engine................................................. 426

Underbody Mounted Fuel Filter

Replacement — Diesel Engine...................... 427

Priming If The Engine Has Run

Out Of Fuel — Diesel Engine ......................... 428

Intervention Regeneration Strategy —

Message Process Flow ................................ 429

Diesel Exhaust Fluid...................................... 429

Body Lubrication ........................................... 430

Windshield Wiper Blades.............................. 430

Exhaust System ............................................ 432

Cooling System ............................................. 433

Charge Air Cooler — Inter-Cooler ................. 436

Brake System ............................................... 437

Automatic Transmission ............................... 438

Rear Axle And 4x4 Front Driving

Axle Fluid Level.............................................. 440

Transfer Case ............................................... 441

Noise Control System Required

Maintenance & Warranty ............................ 441

HOISTING .............................................................444

TIRES.....................................................................444

Tire Safety Information ................................ 444

Tires — General Information ........................ 451

Tire Types....................................................... 456

Spare Tires — If Equipped............................. 457

Wheel And Wheel Trim Care ........................ 458

Tire Chains And Traction Devices ............... 460

Tire Rotation Recommendations ................ 461

DEPARTMENT OF TRANSPORTATION UNIFORM

TIRE QUALITY GRADES ......................................462

Treadwear...................................................... 463

Traction Grades............................................. 463

Temperature Grades..................................... 463

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STORING THE VEHICLE ......................................464

BODYWORK..........................................................464

Protection From Atmospheric Agents .......... 464

Body And Underbody Maintenance.............. 464

Preserving The Bodywork ............................. 465

INTERIORS ...........................................................467

Seats And Fabric Parts.................................. 467

Plastic And Coated Parts .............................. 467

Leather Parts ................................................. 468

Glass Surfaces .............................................. 468

TECHNICAL SPECIFICATIONS

IDENTIFICATION DATA ........................................469

Vehicle Identification Number ..................... 469

BRAKE SYSTEM ..................................................469

Hydraulic Brake Assist —

If Equipped..................................................... 469

WHEEL AND TIRE TORQUE SPECIFICATIONS ..469

Torque Specifications ................................... 469

FUEL REQUIREMENTS — GAS ENGINE ............. 471

6.4L Engine ................................................... 471

Reformulated Gasoline ................................ 471

Materials Added To Fuel............................... 472

Gasoline/Oxygenate Blends......................... 472

Do Not Use E-85 In Non-Flex Fuel Vehicles ....472

CNG And LP Fuel System Modifications ...... 473

MMT In Gasoline ........................................... 473

Fuel System Cautions ................................... 473

Carbon Monoxide Warnings ......................... 474

FUEL REQUIREMENTS – DIESEL ENGINE ........ 474

Fuel Specifications ....................................... 475

Biodiesel Fuel Requirements ....................... 475

FLUID CAPACITIES — GAS ENGINE .................. 477

FLUID CAPACITIES — DIESEL ENGINE .............. 478

FLUIDS AND LUBRICANTS — GAS ENGINE ...... 479

Engine ........................................................... 479

Chassis .......................................................... 481

FLUIDS AND LUBRICANTS — DIESEL ENGINE ....482

Engine ........................................................... 482

Chassis........................................................... 484

MULTIMEDIA

UCONNECT SYSTEMS .........................................485

CYBERSECURITY .................................................485

UCONNECT SETTINGS .........................................486

Uconnect 3 Settings...................................... 487

Uconnect 4/4C/4C NAV Settings................. 503

Uconnect 4C NAV With 12-inch

Display Settings............................................. 524

SAFETY AND GENERAL INFORMATION ............544

Safety Guidelines .......................................... 544

UCONNECT 3 WITH 5-INCH DISPLAY ................545

Introduction ................................................... 545

Radio Mode ................................................... 546

Media Mode .................................................. 549

Phone Mode .................................................. 551

STEERING WHEEL AUDIO CONTROLS —

IF EQUIPPED.........................................................558

Radio Operation ............................................ 558

Media Mode .................................................. 558

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10

IPOD®/USB/MP3 CONTROL — IF EQUIPPED ... 558

RADIO OPERATION AND MOBILE PHONES......560

Regulatory And Safety Information .............. 560

VOICE RECOGNITION QUICK TIPS .....................561

Introducing Uconnect.................................... 561

Get Started .................................................... 562

Basic Voice Commands ................................ 562

Radio .............................................................. 563

Media ............................................................. 563

Phone ............................................................. 564

Voice Text Reply — If Equipped..................... 564

Climate (4C/4C NAV)..................................... 565

Navigation (4C NAV)...................................... 565

Siri® Eyes Free — If Equipped ..................... 565

Using Do Not Disturb ................................... 565

Android Auto™ — If Equipped ...................... 566

Apple CarPlay® — If Equipped ..................... 566

General Information...................................... 567

Additional Information .................................. 567

CUSTOMER ASSISTANCE

SUGGESTIONS FOR OBTAINING SERVICE FOR

YOUR VEHICLE .................................................... 568

Prepare For The Appointment ...................... 568

Prepare A List ................................................ 568

Be Reasonable With Requests..................... 568

IF YOU NEED ASSISTANCE ................................ 568

FCA US LLC Customer Center....................... 569

FCA Canada Inc. Customer Center............... 569

In Mexico Contact.......................................... 569

Puerto Rico And US Virgin Islands ............... 569

Customer Assistance For The Hearing

Or Speech Impaired (TDD/TTY).................... 569

Service Contract ........................................... 569

WARRANTY INFORMATION................................570

MOPAR PARTS.....................................................570

REPORTING SAFETY DEFECTS ..........................570

In The 50 United States And

Washington, D.C............................................ 570

In Canada ...................................................... 571

PUBLICATION ORDER FORMS ..........................571

20_DJD2_OM_EN_USC_t.book Page 10

11

INTRODUCTION

Dear Customer,

Congratulations on selecting your new vehicle. Be assured that it represents precision workmanship, distinctive styling, and high quality.

This is a specialized utility vehicle. It can go places and perform tasks that are not intended for conventional passenger vehicles. It handles and

maneuvers differently from many passenger vehicles both on-road and off-road, so take time to become familiar with your vehicle. If equipped, the

two-wheel drive version of this vehicle was designed for on-road use only. It is not intended for off-road driving or use in other severe conditions suited

for a four-wheel drive vehicle. Before you start to drive this vehicle, read the Owner’s Manual. Be sure you are familiar with all vehicle controls,

particularly those used for braking, steering, transmission, and transfer case shifting. Learn how your vehicle handles on different road surfaces. Your

driving skills will improve with experience. When driving off-road, or working the vehicle, don’t overload the vehicle or expect the vehicle to overcome

the natural laws of physics. Always observe federal, state, provincial and local laws wherever you drive. As with other vehicles of this type, failure to

operate this vehicle correctly may result in loss of control or a collision. Refer to the “Driving Tips” in “Starting and Operating” for further information.

This Owner's Manual has been prepared with the assistance of service and engineering specialists to acquaint you with the operation and maintenance

of your vehicle. It is supplemented by customer-oriented documents. Within this information, you will find a description of the services that FCA US LLC

offers to its customers as well as the details of the terms and conditions for maintaining its validity. Please take the time to read all of these publications

carefully before driving your vehicle for the first time. Following the instructions, recommendations, tips, and important warnings in this manual will help

assure safe and enjoyable operation of your vehicle.

This Owner’s Manual describes all versions of this vehicle. Options and equipment dedicated to specific markets or versions are not expressly indicated

in the text. Therefore, you should only consider the information which is related to the trim level, engine, and version that you have purchased. Any

content introduced throughout the Owner’s Information, that may or may not be applicable to your vehicle, will be identified with the wording “If

Equipped”. All data contained in this publication are intended to help you use your vehicle in the best possible way. FCA US LLC aims at a constant

improvement of the vehicles produced. For this reason, it reserves the right to make changes to the model described for technical and/or commercial

reasons. For further information, contact an authorized dealer.

When it comes to service, remember that authorized dealers know your Ram best, have factory-trained technicians and genuine MOPAR® parts, and

care about your satisfaction.

1

20_DJD2_OM_EN_USC_t.book Page 11

12

HOW TO USE THIS MANUAL

ESSENTIAL INFORMATION

Consult the Table of Contents to determine which section contains the

information you desire.

Since the specification of your vehicle depends on the items of equipment

ordered, certain descriptions and illustrations may differ from your

vehicle's equipment.

The detailed Index at the back of this Owner's Manual contains a

complete listing of all subjects.

SYMBOLS

Some vehicle components have colored labels whose symbols indicate

precautions to be observed when using this component. Refer to

“Warning Lights And Messages” in “Getting To Know Your Instrument

Panel” for further information on the symbols used in your vehicle.

WARNINGS AND CAUTIONS

This Owner’s Manual contains WARNINGS against operating procedures

that could result in a collision, bodily injury and/or death. It also contains

CAUTIONS against procedures that could result in damage to your vehicle.

If you do not read this entire Owner’s Manual, you may miss important

information. Observe all Warnings and Cautions.

VAN CONVERSIONS/CAMPERS

The New Vehicle Limited Warranty does not apply to body modifications or

special equipment installed by van conversion/camper manufacturers/

body builders. US residents refer to the Warranty Information, Section

2.1.C. Canadian residents refer to the “What Is Not Covered” section of

the Warranty Information. Such equipment includes video monitors,

VCRs, heaters, stoves, refrigerators, etc. For warranty coverage and

service on these items, contact the applicable manufacturer.

Operating instructions for the special equipment installed by the

conversion/camper manufacturer should also be supplied with your

vehicle. If these instructions are missing, please contact an authorized

dealer for assistance in obtaining replacement documents from the

applicable manufacturer.

For information on the Body Builder’s Guide refer to www.ramtrucks.com.

This website contains dimensional and technical specifications for your

vehicle. It is intended for Second Stage Manufacturer's technical support.

For service issues, contact an authorized dealer.

VEHICLE MODIFICATIONS/ALTERATIONS

WARNING!

Any modifications or alterations to this vehicle could seriously affect its

roadworthiness and safety and may lead to a collision resulting in

serious injury or death.

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13

GETTING TO KNOW YOUR VEHICLE

VEHICLE USER GUIDE — IF EQUIPPED

Access your Owner’s Information right through

your Uconnect 4C or 4C NAV touchscreen

system (if equipped).

To access the Vehicle User Guide on your

Uconnect Touchscreen: Press the Uconnect

Apps button. From there, press the Vehicle User

Guide icon on your touchscreen. No Uconnect

registration is required.

Uconnect 4C NAV With 8.4–inch Display Vehicle User

Guide Touchscreen Icon

NOTE:

Vehicle User Guide features are not available

while the vehicle is moving. If you try to access

while the vehicle is in motion, the system will

display the message “Feature not available

while the vehicle is in motion”.

Pre-Installed Features

 Your User Guide — Updated in real-time

 Touchscreen convenience

 Maintenance schedules and information

 Comprehensive icon and symbol glossary

 Available when and where you need it

 Customizable interface

 Multilingual

Once you launch your Vehicle User Guide, you

will be able to explore your warranty information

and radio manual when and where you need

them. Your Uconnect system displays the

Vehicle User Guide on your touchscreen radio to

assist in better understanding your vehicle.

There’s no app to download, no phone to

connect and no external device needed for

playback. Plus, it’s updated throughout the

year, in real-time, so it is never out of date.

Features/Benefits

 Pre-installed on your Uconnect touchscreen

radio

 Enhanced search and browsing capability

 Robust NAV application (if equipped)

 Add selected topics to a fast-access Favor-

ites category

 Icon and symbol glossary

 Warranty information

2

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14 GETTING TO KNOW YOUR VEHICLE

 Crucial driver information and assistance:

 Operating Instructions

 Warranty Information

 Fluid Level Standards

 Maintenance Schedules

 Emergency Procedures

 911 Contact and More

TIP:

When viewing a topic, tap the star icon to add it

to your Favorites, for easy access in the future.

KEYS

KEY FOB

Your vehicle uses a keyless ignition system. The

ignition system consists of a key fob and a

START/STOP push button ignition system. The

Remote Keyless Entry (RKE) system consists of

a key fob and Keyless Enter-N-Go feature.

NOTE:

The key fob may not be found if it is located next

to a mobile phone, laptop or other electronic

device; these devices may block the key fob’s

wireless signal.

The key fob allows you to lock or unlock all

doors, tailgate, and the RamBox (if equipped),

as well as release the tailgate, and activate the

Panic Alarm from distances up to approximately

66 ft (20 m). The key fob does not need to be

pointed at the vehicle to activate the system.

NOTE:

 In the ON/RUN position, all key fob buttons

will work until the vehicle reaches 2 mph

(4 km/h).

 The key fob should not be placed next to the

wireless charging pad (if equipped).

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GETTING TO KNOW YOUR VEHICLE 15

Key Fob

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or fully depleted battery. A low key fob battery

can be verified by referring to the instrument

cluster, which will display directions to follow.

In a situation where the battery is low or fully

depleted, a back up method can be used to

operate the ignition switch. Put the nose side of

the key fob (side opposite of the emergency key)

against the START/STOP ignition button and

push to operate the ignition switch.

To Unlock The Doors And Tailgate

Push and release the unlock button on the key

fob once to unlock the driver’s door. Push the

unlock button twice within five seconds to

unlock all doors, the tailgate and the RamBox (if

equipped). The turn signal lights will flash to

acknowledge the unlock signal. The illuminated

entry system will also turn on.

NOTE:

All doors can be programmed to unlock on the

first push of the unlock button. Refer to

“Uconnect Settings” in “Multimedia” for further

information.

To Lock The Doors And Tailgate

Push and release the lock button on the key fob

to lock all doors, the tailgate, and the RamBox

(if equipped). The turn signal lights will flash and

the horn will chirp to acknowledge the signal.

1 — LED Indicator

2 — Unlock

3 — Tailgate Release (If Equipped)

4 — Remote Lowering (If Equipped)

5 — Lock

6 — Remote Start

7 — PANIC

8 — Emergency Key

2

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16 GETTING TO KNOW YOUR VEHICLE

Sound Horn With Remote Key Lock — If

Equipped

This feature will cause the horn to chirp when

the doors are locked with the key fob. This

feature can be turned on or turned off through

the Uconnect Settings.

NOTE:

Pushing the lock button on the key fob while you

are in the vehicle will activate the vehicle security

alarm system. Opening a door with the vehicle

security alarm system activated will cause the

alarm to sound. Push the unlock button to deac-

tivate the vehicle security alarm system.

Refer to “Vehicle Security Alarm” in this chapter

for further information.

Using The Panic Alarm

To turn the Panic Alarm feature on or off, push

the Panic button on the key fob. When the Panic

Alarm is activated, the turn signals will flash, the

horn will pulse on and off, and the interior lights

will turn on.

The Panic Alarm will stay on for three minutes

unless you turn it off by either pushing the Panic

button a second time or drive the vehicle at a

speed of 15 mph (24 km/h) or greater.

NOTE:

 The interior lights will turn off if you place the

ignition in the ACC or ON/RUN position while

the Panic Alarm is activated. However, the

exterior lights and horn will remain on.

 You may need to be less than 35 ft (11 m)

from the vehicle when using the key fob to

turn off the Panic Alarm due to the radio

frequency noises emitted by the system.

Replacing The Battery In The Key Fob With

Remote Control

The replacement battery model is one CR2450

battery.

NOTE:

 Perchlorate Material — special handling may

apply. See www.dtsc.ca.gov/hazard-

ouswaste/perchlorate for further informa-

tion.

 Do not touch the battery terminals that are

on the back housing or the printed circuit

board.

1. Remove the emergency key by pushing

and holding the release button located on

the side of the key fob while pulling the

emergency key out with your other hand.

Emergency Key Release

2. Slightly remove the emergency key from the

key fob, approximately 10 mm. The blade of

the emergency key should just become

visible.

3. Holding the key fob with the button side

facing down, use the emergency key to pry

up the battery cover until the cover releases

from the key fob housing.

1 — Emergency Key

2 — Release Button

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GETTING TO KNOW YOUR VEHICLE 17

4. Remove the battery by using the emergency

key to pry the battery out of its housing.

NOTE:

When replacing the battery, ensure the (+) sign

on the battery is facing upward. Avoid touching

the new battery with your fingers. Skin oils may

cause battery deterioration. If you touch a

battery, clean it with rubbing alcohol.

5. Replace the battery by pushing the new

battery down on an angle toward the top

edge of the opening. Then, push down on

the remainder of the battery to lock into

place.

Key Fob Battery Replacement

6. To assemble the key fob case, line up the

top edge of the back cover with the top of

the fob, and press the edges into the

interlocking hinges until all edges snap

together with no large visual gaps.

NOTE:

The key fob battery should only be replaced by

qualified technicians. If the battery requires

replacement, see an authorized dealer.

Alternative Back Cover Removal Method:

The back cover of the key fob can also be

removed by inserting the emergency key into

the left or right side open slots, and twisting to

pop off the cover.

NOTE:

The key fob battery should only be replaced by

qualified technicians. If the battery requires

replacement, see an authorized dealer.

Programming Additional Key Fobs

Programming the key fob may be performed by

an authorized dealer.

NOTE:

Once a key fob is programmed to a vehicle, it

cannot be repurposed and reprogrammed to

another vehicle.

WARNING!

 The integrated key fob contains a coin cell

battery. Do not ingest the battery; there is a

chemical burn hazard. If the coin cell

battery is swallowed, it can cause severe

internal burns in just two hours and can

lead to death.

 If you think a battery may have been swal-

lowed or placed inside any part of the body,

seek immediate medical attention.

 Keep new and used batteries away from

children. If the battery compartment does

not close securely, stop using the product

and keep it away from children.

2

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18 GETTING TO KNOW YOUR VEHICLE

General Information

The following regulatory statement applies to all

Radio Frequency (RF) devices equipped in this

vehicle:

This device complies with Part 15 of the FCC

Rules and with Innovation, Science and

Economic Development Canada license-exempt

RSS standard(s). Operation is subject to the

following two conditions:

1. This device may not cause harmful

interference, and

2. This device must accept any interference

received, including interference that may

cause undesired operation.

Le présent appareil est conforme aux CNR

d`Innovation, Science and Economic

Development applicables aux appareils radio

exempts de licence. L'exploitation est autorisée

aux deux conditions suivantes:

1. l'appareil ne doit pas produire de

brouillage, et

2. l'utilisateur de l'appareil doit accepter tout

brouillage radioélectrique subi, même si le

brouillage est susceptible d'en compro-

mettre le fonctionnement.

La operación de este equipo está sujeta a las

siguientes dos condiciones:

1. es posible que este equipo o dispositivo no

cause interferencia perjudicial y

2. este equipo o dispositivo debe aceptar

cualquier interferencia, incluyendo la que

pueda causar su operación no deseada.

NOTE:

Changes or modifications not expressly

approved by the party responsible for compli-

ance could void the user’s authority to operate

the equipment.

IGNITION SWITCH

KEYLESS PUSH BUTTON IGNITION

This feature allows the driver to operate the

ignition switch with the push of a button as long

as the Remote Keyless Entry key fob is in the

passenger compartment.

The Keyless Push Button Ignition has four

operating positions; three of which are labeled

and will illuminate when in position. The three

positions are OFF, ACC, and ON/RUN. The

fourth position is START. During START, RUN will

illuminate.

NOTE:

In case the ignition switch does not change with

the push of a button, the key fob may have a low

or depleted battery. In this situation, a back up

method can be used to operate the ignition

switch. Put the nose side (side opposite of the

emergency key) of the key fob against the

START/STOP ignition button, with your foot

applied on the brake pedal, and push to operate

the ignition switch.

20_DJD2_OM_EN_USC_t.book Page 18

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