Cisco 7960 Series User manual

Category
Telephones
Type
User manual

This manual is also suitable for

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Cisco Systems, Inc.
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USA
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Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 526-4100
Cisco IP Phone Models
7960 and 7940 User Guide
Customer Order Number: DOC-7810182=
Text Part Number: 78-10182-05
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT
NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT
ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR
THEIR APPLICATION OF ANY PRODUCTS.
THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE
INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU
ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A
COPY.
The following information is for FCC compliance of Class B devices: The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with Cisco’s installation instructions, it may cause interference with radio and television
reception. This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in
part 15 of the FCC rules. These specifications are designed to provide reasonable protection against such interference in a residential installation.
However, there is no guarantee that interference will not occur in a particular installation.
Modifying the equipment without Cisco’s written authorization may result in the equipment no longer complying with FCC requirements for Class
B digital devices. In that event, your right to use the equipment may be limited by FCC regulations, and you may be required to correct any
interference to radio or television communications at your own expense.
You can determine whether your equipment is causing interference by turning it off. If the interference stops, it was probably caused by the Cisco
equipment or one of its peripheral devices. If the equipment causes interference to radio or television reception, try to correct the interference by
using one or more of the following measures:
• Turn the television or radio antenna until the interference stops.
• Move the equipment to one side or the other of the television or radio.
• Move the equipment farther away from the television or radio.
• Plug the equipment into an outlet that is on a different circuit from the television or radio. (That is, make certain the equipment and the television
or radio are on circuits controlled by different circuit breakers or fuses.)
Modifications to this product not authorized by Cisco Systems, Inc. could void the FCC approval and negate your authority to operate the product.
The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as
part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California.
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All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply
a partnership relationship between Cisco and any other company. (0106R)
Cisco IP Phone Models 7960 and 7940 User Guide
Copyright © 2000-2001, Cisco Systems, Inc.
All rights reserved.
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CONTENTS
Preface ix
About this Guide ix
Related Documentation ix
Obtaining Documentation ix
World Wide Web x
Documentation CD-ROM x
Ordering Documentation x
Documentation Feedback x
Obtaining Technical Assistance xi
Cisco.com xi
Technical Assistance Center xi
Contacting TAC by Using the Cisco TAC Website xi
Contacting TAC by Telephone xii
Document Conventions xii
CHAPTER
1 Introducing Your Cisco IP Phone 1-1
A Road Map to Your Cisco IP Phone 1-1
CHAPTER
2 How to Use the Handset, Speakerphone, and Headset 2-1
Using the Handset 2-1
Using the Speakerphone 2-2
Using the Headset 2-2
Plugging in the Headset 2-2
Headset Safety Considerations 2-4
Contents
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Adjusting the Handset, Speakerphone, and Headset Volume 2-4
CHAPTER
3 Placing a Call and Other Basic Phone Tasks 3-1
Making Telephone Calls 3-1
Placing a Call 3-2
Answering a Call 3-3
Ending a Call 3-3
Muting a Call 3-3
Putting a Call on Hold 3-3
Transferring a Call 3-4
Redialing a Number 3-5
Parking a Call 3-5
Using Call Pickup 3-6
How to Pick Up Calls Within Your Group 3-6
How to Pick Up Calls Outside of Your Group 3-7
Using Call Forwarding 3-8
Setting Up Call Forwarding on Your Phone 3-8
How Call Forwarding Works with Your Voice Mail System 3-9
Making Conference Calls 3-9
Placing a Conference Call 3-9
Conference Call Tips 3-10
Meet-Me Conference Calls 3-11
Establishing a Meet-Me Conference 3-11
Joining a Meet-Me Conference 3-11
Adjusting the Ringer Volume 3-12
CHAPTER
4 Getting Started with Feature Buttons 4-1
Tips for Using the LCD Screen 4-2
Using the Services Button 4-2
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Contents
Using the Extension Mobility Service 4-3
How to Log in to Extension Mobility 4-4
How to Log Out of Extension Mobility 4-5
How to Change Your Extension Mobility PIN 4-5
Establishing Cisco IP Phone Services 4-6
How to Log On to the Main Menu Page 4-7
How to Set Up Speed Dial Buttons 4-7
How to Set Up Call Forwarding When Not at Your Phone 4-9
How to Cancel Call Forwarding 4-10
How to Subscribe to Services 4-11
How to Change or End Subscriptions 4-12
How to Manage Your Personal Address Book 4-13
Using the Messages Button 4-15
Setting Up Voice Mail 4-15
Accessing Voice Mail 4-15
Using the Settings Button 4-16
Changing the LCD Contrast 4-16
Changing the Ringer Sound 4-17
Accessing Network Configuration Data 4-17
Accessing Status Data 4-18
Using the Directories Button 4-18
Viewing or Dialing from a Directory 4-19
Using the i Button for Instant Help 4-20
CHAPTER
5 Using the Cisco IP Phone 7914 Expansion Module 5-1
Understanding Expansion Module Features 5-2
How to Get More Information 5-3
Contents
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APPENDIX
A Safety and Compliance Information A-1
Safety Notices A-1
Regulatory Compliance A-3
INDEX
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Preface
This preface covers these topics:
About this Guide, page ix
Related Documentation, page ix
Obtaining Documentation, page ix
Obtaining Technical Assistance, page xi
Document Conventions, page xii
About this Guide
This guide is designed to help you perform basic and advanced phone tasks using your Cisco IP Phone
Models 7960 and 7940. This guide assumes that your Cisco IP Phone is already connected and ready for
you to use. For connection instructions, see the guide that shipped with your phone in the box: At a
Glance Cisco IP Phone Models 7960 and 7940. Contact your system administrator for additional help.
If you use a Cisco IP Phone 7914 Expansion Module, refer to Chapter 5, “Using the
Cisco IP Phone 7914 Expansion Module” for an overview.
Related Documentation
For more information, refer to these documents:
At a Glance Cisco IP Phone 7960 and 7940—This booklet includes basic installation instructions
and ships in the box with each phone
Quick Reference Cisco IP Phone 7960/7940—This wallet card contains basic instructions and can
be ordered separately
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
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Obtaining Documentation
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
http://www.cisco.com
http://www-china.cisco.com
http://www-europe.cisco.com
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package. The Documentation
CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM
package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking
Products MarketPlace:
http://www.cisco.com/cgi-bin/order/order_root.pl
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
http://www.cisco.com/go/subscription
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by
calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical
comments electronically. Click Feedback in the toolbar and select Documentation. After you complete
the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, use the response card behind the front cover of your document, or
write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
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Obtaining Technical Assistance
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com
registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information and resources at anytime, from anywhere in the world. This highly
integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline
business processes and improve productivity. Through Cisco.com, you can find information about Cisco
and our networking solutions, services, and programs. In addition, you can resolve technical issues with
online technical support, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order, access technical support,
and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
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Document Conventions
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
Document Conventions
This document uses the following conventions:
Note Means reader take note. Notes contain helpful suggestions or references to material not covered in
the publication.
Caution Means reader be careful. In this situation, you might do something that could result in equipment
damage or loss of data.
Convention Description
boldface font Commands and keywords are in boldface.
italic font Arguments for which you supply values are in italics.
[ ] Elements in square brackets are optional.
{ x | y | z } Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ] Optional alternative keywords are grouped in brackets and separated by
vertical bars.
string A nonquoted set of characters. Do not use quotation marks around the string
or the string will include the quotation marks.
screen font Terminal sessions and information the system displays are in screen font.
boldface screen font Information you must enter is in boldface screen font.
italic screen font Arguments for which you supply values are in italic screen font.
^ The symbol ^ represents the key labeled Control—for example, the key
combination ^D in a screen display means hold down the Control key while
you press the D key.
< > Nonprinting characters, such as passwords are in angle brackets.
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Document Conventions
Warnings use the following conventions:
Warning
This warning symbol means danger. You are in a situation that could cause
bodily injury. Before you work on any equipment, be aware of the hazards
involved with electrical circuitry and be familiar with standard practices
for preventing accidents. (To see translations of the warnings that appear
in this publication, refer to the appendix, “Translated Safety Warnings.”)
Waarschuwing
Dit waarschuwingssymbool betekent gevaar. U verkeert in een
situatie die lichamelijk letsel kan veroorzaken. Voordat u aan
enige apparatuur gaat werken, dient u zich bewust te zijn van de
bij elektrische schakelingen betrokken risico’s en dient u op de
hoogte te zijn van standaard maatregelen om ongelukken te
voorkomen. (Voor vertalingen van de waarschuwingen die in
deze publicatie verschijnen, kunt u het aanhangsel “Translated
Safety Warnings” (Vertalingen van veiligheidsvoorschriften)
raadplegen.)
Varoitus
Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi
johtaa ruumiinvammaan. Ennen kuin työskentelet minkään
laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä
vaaroista ja tavanomaisista onnettomuuksien ehkäisykeinoista.
(Tässä julkaisussa esiintyvien varoitusten käännökset löydät
liitteestä "Translated Safety Warnings" (käännetyt turvallisuutta
koskevat varoitukset).)
Attention
Ce symbole d’avertissement indique un danger. Vous vous trouvez
dans une situation pouvant entraîner des blessures. Avant
d’accéder à cet équipement, soyez conscient des dangers posés
par les circuits électriques et familiarisez-vous avec les
procédures courantes de prévention des accidents. Pour obtenir
les traductions des mises en garde figurant dans cette
publication, veuillez consulter l’annexe intitulée « Translated
Safety Warnings » (Traduction des avis de sécurité).
Warnung
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer
Situation, die zu einer Körperverletzung führen könnte. Bevor Sie
mit der Arbeit an irgendeinem Gerät beginnen, seien Sie sich der
mit elektrischen Stromkreisen verbundenen Gefahren und der
Standardpraktiken zur Vermeidung von Unfällen bewußt.
(Übersetzungen der in dieser Veröffentlichung enthaltenen
Warnhinweise finden Sie im Anhang mit dem Titel “Translated
Safety Warnings” (Übersetzung der Warnhinweise).)
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Document Conventions
Avvertenza
Questo simbolo di avvertenza indica un pericolo. Si è in una
situazione che può causare infortuni. Prima di lavorare su
qualsiasi apparecchiatura, occorre conoscere i pericoli relativi
ai circuiti elettrici ed essere al corrente delle pratiche standard
per la prevenzione di incidenti. La traduzione delle avvertenze
riportate in questa pubblicazione si trova nell’appendice,
“Translated Safety Warnings” (Traduzione delle avvertenze di
sicurezza).
Advarsel
Dette varselsymbolet betyr fare. Du befinner deg i en situasjon
som kan føre til personskade. Før du utfører arbeid på utstyr, må
du være oppmerksom på de faremomentene som elektriske
kretser innebærer, samt gjøre deg kjent med vanlig praksis når
det gjelder å unngå ulykker. (Hvis du vil se oversettelser av de
advarslene som finnes i denne publikasjonen, kan du se i
vedlegget "Translated Safety Warnings" [Oversatte
sikkerhetsadvarsler].)
Aviso
Este símbolo de aviso indica perigo. Encontra-se numa situação
que lhe poderá causar danos fisicos. Antes de começar a
trabalhar com qualquer equipamento, familiarize-se com os
perigos relacionados com circuitos eléctricos, e com quaisquer
práticas comuns que possam prevenir possíveis acidentes. (Para
ver as traduções dos avisos que constam desta publicação,
consulte o apêndice “Translated Safety Warnings” - “Traduções
dos Avisos de Segurança”).
Advertencia
Este símbolo de aviso significa peligro. Existe riesgo para su
integridad física. Antes de manipular cualquier equipo,
considerar los riesgos que entraña la corriente eléctrica y
familiarizarse con los procedimientos estándar de prevención de
accidentes. (Para ver traducciones de las advertencias que
aparecen en esta publicación, consultar el apéndice titulado
“Translated Safety Warnings.”)
Varning!
Denna varningssymbol signalerar fara. Du befinner dig i en
situation som kan leda till personskada. Innan du utför arbete på
någon utrustning måste du vara medveten om farorna med
elkretsar och känna till vanligt förfarande för att förebygga
skador. (Se förklaringar av de varningar som förekommer i denna
publikation i appendix "Translated Safety Warnings" [Översatta
säkerhetsvarningar].)
CHAPTER
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1
Introducing Your Cisco IP Phone
The Cisco IP Phone 7960 and Cisco IP Phone 7940 are full-feature telephones that
provide voice communication over an IP (Internet Protocol) network. These
phones function much like traditional analog phones, allowing you to place and
receive telephone calls. They also support features that you have come to expect
from a telephone—such as speed dialing, redial, call transfer, conference calling,
and voice mail access.
Your Cisco IP Phone offers features that might surprise you. Because it is part of
an IP network, your Cisco IP Phone can provide not only telephony services, but
data services, too—including up-to-the-minute information from the Internet
through an Extensible Markup Language (XML)-based application. In a nutshell,
your Cisco IP Phone provides a whole range of communication features that you
could not expect from a traditional telephone.
A Road Map to Your Cisco IP Phone
Refer to the following illustrations and table to identify the buttons and parts on
your Cisco IP Phone and to find a description of related features.
Note The only difference between the Cisco IP Phone models 7960 and 7940 is the
number of available line or speed dial buttons. The Cisco IP Phone 7940 has
two and the 7960 has six.
Chapter 1 Introducing Your Cisco IP Phone
A Road Map to Your Cisco IP Phone
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Figure 1-1 Cisco IP Phone 7960
Figure 1-2 Cisco IP Phone 7940
1
4
5
9
7
6
2
3
1011
1617
121314
15
8
58728
1
4
3
1011
1617
121314
15
5
9
7
6
8
58669
2
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Chapter 1 Introducing Your Cisco IP Phone
A Road Map to Your Cisco IP Phone
1
Handset with
indicator light
Functions like a traditional handset. The light strip at the
top of the handset blinks when the phone rings and
remains lit to indicate a new voice mail message.
2
LCD screen Displays features such as the time, date, your phone
number, caller ID, line/call status and soft key tabs.
3
Cisco IP Phone
model type
Indicates your Cisco IP Phone model.
4
Line or speed
dial button
Opens a new line, speed dials the number on the LCD
screen, or ends a call. The Cisco IP Phone 7960 has six
line or speed dial buttons and the 7940 has two.
5
Footstand
adjustment
Allows you to adjust the angle of the phone base.
6
Directories
button
Provides access to call histories and directories.
7
i button Displays help on your LCD screen for a phone button or
function.
8
Settings button Provides access to phone settings such as contrast and ring
sound, network configuration, and status information.
9
Speaker button Toggles the speaker on or off.
10
Mute button Toggles the mute on or off.
11
Headset button Toggles the headset on or off.
12
Volume button Increases or decreases volume for the handset, headset, or
speakerphone (depending upon which is currently active).
Also controls the ringer volume (if on-hook), and the LCD
contrast.
directory
i
settings
Chapter 1 Introducing Your Cisco IP Phone
A Road Map to Your Cisco IP Phone
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Tip The features available on a Cisco IP Phone depend upon the call processing
environment (or “protocol”) that the IP Phone uses. Your Cisco IP Phone uses
the Cisco CallManager call processing environment. The information in this
guide is specific to Cisco CallManager.
13
Services button Provides access to phone services (if available).
14
Messages
button
Provides access to a message system (if available).
15
Navigation
button
Enables you to scroll through text and select features
displayed on the LCD screen.
16
Dial pad Works exactly like the dial pad on a traditional telephone.
17
Soft keys Enable you to engage any of the functions displayed on the
corresponding LCD tabs. Soft keys point to feature
options displayed along the bottom of your LCD screen.
Soft keys change depending on the status of your phone.
For example, you can see one set of soft key options when
you pick up the handset, and another set when the phone
is not in use.
services
messages
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2
How to Use the Handset,
Speakerphone, and Headset
There are three tools you can use to place and answer calls—the handset, the
speakerphone, and a headset. These sections describe their use and how to adjust
the volume for each:
Using the Handset, page 2-1
Using the Speakerphone, page 2-2
Using the Headset, page 2-2
Adjusting the Handset, Speakerphone, and Headset Volume, page 2-4
Using the Handset
The handset on your Cisco IP Phone functions in the same way as a handset on a
traditional phone. To place and answer calls with the handset, simply lift the
handset. To hang up, place the handset back in its cradle.
To switch from the handset to the speakerphone, press the Speaker button on the
front of your phone during a call, then hang up the handset.
Tip The light strip at the top of your handset blinks when your phone rings and
remains lit to indicate that you have received a new voice mail message.
Chapter 2 How to Use the Handset, Speakerphone, and Headset
Using the Speakerphone
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Using the Speakerphone
To place and answer calls using the speakerphone, press the Speaker button. You
can use the speakerphone in conjunction with all of the features on your
Cisco IP Phone.
To switch from speakerphone to handset during a call, simply lift the handset.
Using the Headset
To place and answer calls using a headset, plug an approved headset into the back
of the phone base and press the Headset button on the front of your phone.
You can use the headset in conjunction with all of the features on your
Cisco IP Phone, including the Volume and Mute buttons. Use these buttons to
adjust the volume to the ear piece and to mute the speech path from the headset
microphone.
The Cisco IP Phone models 7960 and 7940 support four- or six-wire headset
jacks. For information on the purchasing headsets, see the following URLs:
http://cisco.getheadsets.com
http://vxicorp.com/cisco
This section covers the following topics:
Plugging in the Headset, page 2-2
Headset Safety Considerations, page 2-4
Plugging in the Headset
Figure 2-1 illustrates the headset port and other cable connection ports on the
Cisco IP Phone models 7960 and 7940.
Note If you need help connecting your phone to the network, a computer, or a power
source, contact your system administrator.
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Cisco 7960 Series User manual

Category
Telephones
Type
User manual
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