990-7031C, Revision 4 12/99
APC Smart-UPS
Uninterruptible Power Supply
Models
1400XLT, 2200XLT, 3000T, 5000T
User’s Manual
Entire contents copyright ©1999 by American Power Conversion. All rights reserved. Reproduction in whole or in part without
permission is prohibited. Smart-UPS is a registered trademark of APC. All other trademarks are the property of their respective
owners.
990-7031C, Revision 4 12/99
990-7031C, Revision 4 12/99
Smart UPS Safety Guide English
This Safety Guide contains important instructions that should be followed during installation and maintenance of the APC equipment and batteries.
It is intended for APC customers who setup, install, relocate, or maintain APC equipment.
Handling Safety
• Be careful. Do not lift heavy loads without assistance.
<18 kg (<40 lb.)
18-32 kg (40-70 lb.)
32-55 kg (70-120 lb.)
>55 kg (>120 lb.)
• Equipment with casters is built to move on a smooth surface without any obstacles.
• Do not use a ramp inclined at more than 10°.
• This equipment is intended for installation in a temperature-controlled indoor area (0 to 40ΓC (+32 to +104ΓF)), free of conductive contaminants.
Electrical Safety
• Do not work alone under hazardous conditions.
• High short circuit current through conductive materials could cause severe burns.
• A licensed electrician is required to install permanently wired equipment.
• Check that the power cord(s), plug(s), and sockets are in good condition.
• To reduce the risk of electric shock when grounding cannot be verified, disconnect the equipment from the AC power outlet before installing or
connecting to other equipment. Reconnect the power cord only after all connections are made.
• Do not handle any kind of metallic connector before the power has been removed.
•
Use one hand, whenever possible, to connect or disconnect signal cables to avoid a possible shock from touching two surfaces
with
different electrical grounds.
• Connect the equipment to a three wire AC outlet (two poles plus ground). The receptacle must be connected to appropriate branch circuit/mains
protection (fuse or circuit breaker). Connection to any other type of receptacle may result in a shock hazard.
CAUTION! Deenergizing Safety
• If the equipment has an internal energy source (the battery), the output may be energized when the unit is not connected to an AC power outlet.
• To deenergize pluggable equipment: first press the Off button for more than one second to switch the equipment off. Next disconnect the
equipment from the AC power outlet. Finally, disconnect the battery.
• To deenergize permanently wired equipment: set the power switch to standby
. Next set the AC circuit breaker to standby . Then
disconnect the batteries (including any expansion units). Finally, disconnect the AC power from the building power supply.
• Pluggable equipment includes a protective earth conductor which carries the leakage current from the load devices (computer equipment). Total
leakage current must not exceed 3.5 mA.
• Use of this equipment in life support applications where failure of this equipment can reasonably be expected to cause the failure of the life
support equipment or to significantly effect its safety or effectiveness is not recommended.
WARNING! Battery Safety
• This equipment contains potentially hazardous voltages. Do not attempt to disassemble the unit. The only exception is for equipment
containing batteries. Battery replacement using the procedures below is permissible. Except for the battery, the unit contains no user
serviceable parts. Repairs are performed only by factory trained service personnel.
Batteries must be recycled. Deliver the battery to an appropriate recycling facility or ship it to the supplier in the new
battery’s packing material. See the new battery instructions for more information.
• Do not dispose of batteries in a fire. The batteries may explode.
• Do not open or mutilate batteries. They contain an electrolyte which is toxic and harmful to the skin and eyes.
• To avoid personal injury due to energy hazard, remove wrist watches and jewelry such as rings when replacing the batteries. Use tools with
insulated handles.
• Replace batteries with the same number and type of batteries as originally installed in the equipment.
Replacement and Recycling of Batteries
See your dealer or the Battery Replacement section of this User’s Manual for information on replacement battery kits and battery recycling.
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Table of Contents
Introduction...........................................................................................................................................................................1
Unpacking.............................................................................................................................................................................1
Installation ............................................................................................................................................................................2
Initial Startup ........................................................................................................................................................................7
Operating Instructions...........................................................................................................................................................9
Storage ................................................................................................................................................................................11
Replacing the Battery..........................................................................................................................................................11
User Configuration Items....................................................................................................................................................15
How to Determine On-Battery Run Time ...........................................................................................................................15
Specifications......................................................................................................................................................................17
Troubleshooting..................................................................................................................................................................18
Service ................................................................................................................................................................................19
APC Contact Information ...................................................................................................................................................19
Limited Warranty................................................................................................................................................................19
Appendix A: XL Information.............................................................................................................................................20
XL Installation ....................................................................................................................................................................20
Smart-UPS Battery Protocol ...............................................................................................................................................21
Appendix B: Types of Racks and Mounting Hardware .....................................................................................................23
Racks...................................................................................................................................................................................23
Appendix C: Transporting Your Smart-UPS .....................................................................................................................24
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Introduction
This Uninterruptible Power Supply (UPS) is designed to prevent blackouts, brownouts, sags and surges from reaching
your computer and other valuable electronic equipment. This UPS also filters out small utility line fluctuations and
isolates your equipment from large disturbances by internally disconnecting from the utility line, while supplying power
from its internal batteries until the utility line returns to safe levels.
While running on battery, an internal alarm will sound (periodic beeps). The on/test button may be pressed to silence the
UPS alarm.
If the utility power does not return, the UPS will continue supplying power to the connected equipment until exhausted. A
continuous beeping will sound two minutes before the UPS’s final low battery shutdown. If using a computer, you must
manually save your files and power down before the UPS turns itself off, unless you are using PowerChute interface
software that provides automatic, unattended shutdown.
Unpacking
Inspection
Inspect the UPS upon receipt. Notify the carrier and dealer if there is damage. The packaging is recyclable; save it for
reuse or dispose of it properly.
Contents
The shipping package contains the UPS, its batteries, and, for some rack mount units, rails to hold the UPS in a rack. The
5000 VA unit ships with the batteries separate from the UPS case.
How to Unpack the SU 5000 UPS
Move the UPS, in its shipping package, as close to the desired location as possible. Then follow these instructions:
Use scissors or a knife to cut
the plastic straps and open the
package.
Read this User’s Manual for safety
information and installation
instructions.
Unpack the box containing the
mounting rails.
Remove the foam spacers.
Lift off the cardboard box that
covers the top and sides of the
package. The bottom of the
box is formed by a wooden
pallet.
Pull the plastic bag down to expose the
UPS.
Lift the UPS up and out of the
box.
Remove the batteries from the pallet.
Caution:
The 5000 VA models (without batteries installed) require two people to lift due to their weight.
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Installation
Installing your UPS requires five steps:
1. Position the UPS in the desired location. For rack mount units this may include installing the rails into the rack.
2. Connect the batteries. All UPSs ship with the batteries disconnected. In 5000 VA units you must also install the
batteries in the UPS.
3. Connect equipment to the UPS.
4. Power up the UPS.
5. Install PowerChute® UPS monitoring software and accessories.
1.
Position the UPS
Placement
Install the UPS in a protected area that is free of excessive
dust and has adequate air flow. Do not operate the UPS
where the temperature and humidity are outside the
specified limits.
Warning!
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void
the warranty.
Installing Rack Mount Units
The rack mount UPS comes with standard 19” (46.5 cm) rack mount brackets (ears) installed. The 3000 and 5000 VA
models of the UPS are supplied with rails to support them in the rack. These supports may be used to ease installation for
19” or 23” racks. The supports are available as an accessory for the 1400 VA model. Contact your dealer or APC at the
number listed under APC Contact Information, page 19, for more information. See Appendix B: Types of Racks and
Mounting Hardware, page 23, for more information and installation instructions.
Caution:
Two or more people are required to install the 3000 and 5000 VA models due to their weight. The 5000 VA models
must be put into position before the batteries are installed.
Installing the UPS in a rack involves a four-step process:
1. Determine the location of the UPS in the rack.
2. Install the mounting rails in the rack.
3. Load the UPS into the rack.
4. Attach the mounting brackets to the rack.
This section describes each step in detail.
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Determine the Location of the UPS in the Rack
UPSs are heavy. Select a rack location sturdy enough to handle the weight. Mount the UPS at or near the bottom of the
rack.
Select a rack location with adequate air flow that is free from excessive dust. Ensure that any air vents on the sides of the
UPS are not blocked. Do not operate the UPS where temperature or humidity are outside the limits listed under
Specifications, page 17.
Two additional sets of bracket holes, shown below at asterisks (*), are located on the sides of all rack mount UPS models
except the 5000 VA. These holes allow mounting the brackets with a three inch or six inch setback. Move the mounting
brackets back if desired to optimize the esthetic or physical requirements of the rack. The 5000 VA unit cannot be
mounted in a setback position since it requires the full depth of the rack.
*
*
Caution:
Check the rack to make sure it won’t tip after moving the mounting brackets.
1. Determine where in the rack you’ll mount the UPS. The
SU5000 requires a space of 5U. Some racks have tick marks to
indicate the U-spaces.
2. Using the mounting template provided (part number 990-0195),
identify and mark the correct mounting holes for the UPS
mounting brackets.
3. Locate and mark the bottom hole in the designated U-space .
The bottom screw on the mounting rail will attach to the bottom
hole in the U-space.
4. Repeat steps 2 and 3 for the remaining three rack posts.
5. Prepare the rack holes, if necessary. Racks with threaded holes
require no preparation.
If your rack has round holes, insert clip nuts
(provided) into
the holes marked in step 2.
If your rack has square holes, insert either clip
or cage
nuts into the holes marked in step 2.
1
Remove the two screws that hold the rails together so
that the rails can slide outward . Do not detach the rails.
2
Front
Align the bottom hole on the mounting rail with the bottom
hole in the U-space (marked in step 3 above). Use the flat,
Phillips head screws (10-32) and conical washers to attach
the front rail to the rack. Position the rails so that the lip of
the rail is on the bottom.
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3
Expand the rails so that it spans from the front rack post to
the back rack post. Replace the two screws (removed in
step 1) that hold the rail sections together.
4
Back
Attach the rail to the back rack post using the same
hardware (10-32 flat head screws and conical washers) used
in step 2. Repeat the process for the other rails.
Caution:
The 5000 VA models (without batteries installed) require two people to lift due to their weight.
Load the UPS into the Rack
Supporting the UPS from the front and back,
carefully align the unit with the rails. Slide the UPS
into position.
Attach the Mounting Brackets to the Rack
Use the ornamental screws supplied with the UPS to
attach the mounting brackets to the rack post.
Rack Mount Options
Accessory receptacle plates are available for the 3000 VA model. These plates offer different receptacle configurations
and hard wire installation. Contact your dealer or the factory at the number listed in APC Contact Information, page 19.
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2. Connect the Batteries
Note:
All UPSs ship with the batteries disconnected. In addition, 5000 VA units have the batteries shipped outside the
UPS case so you must install the batteries before connecting them.
If you need to ship the UPS you must disconnect the batteries prior to shipment in order to comply with U.S.
Federal Regulations. Refer to Appendix C: Transporting Your Smart-UPS, page 24, for details.
Graphics are not drawn to scale. They are shown for reference only.
Tower Units
5000 VA
1. Grasp the top edge of the bottom front cover and tilt it out.
For 5000 VA units: Remove the front bezel by grasping the finger clips on the side of the
bezel and carefully loosening the four (4) snaps. Skip to step 3.
2. Unhook the bottom section of the front cover from the chassis and set it aside.
3. Use a screwdriver or a coin to remove the two (2) battery door screws and open the door.
4. For 1400 – 3000 VA units: To connect the battery (or set), press the gray connector into the
plug at the top of the battery housing.
Note:
The 5000 VA model has four (4) battery packs that must be installed. Be careful lifting the
batteries - they are heavy. Support the bottom of the batteries as you move them.
5. For 5000 VA units:
Hold the battery pack so that the leads are on top.
Slide the battery pack into the UPS.
Press the gray connector into the plug at the top of the battery compartment.
Tuck the white cord (that serves as a handle for the connector) neatly to the side.
6. For 5000 VA units, repeat step 5 for the remaining three (3) battery packs.
7. Close the battery door, replace the screws, and replace the lower front cover.
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3U Rack Mount Units
1. Reach into the finger pull and open the front cover. Swing the cover open as shown.
2. Unhook the side of the cover from the chassis and lift it away to expose the battery door.
3. Use a flat-blade or Phillips screwdriver or a coin to remove the two battery door screws and
open the door.
4. Connect the battery leads to the battery. Connect the red wire to the positive (+) terminal and
the black wire to the negative (–) terminal.
5. Close the battery door, replace the battery compartment screws, and replace the front cover.
5U Rack Mount Units
5000 VA
1. Reach into the finger pull and open the front cover. Swing the cover open as shown.
For 5000 VA units: Remove the front bezel by grasping the finger clips on the side of the
bezel and carefully loosening the four (4) snaps. Skip to step 3.
2. Unhook the side of the cover from the chassis and lift it away to expose the battery door.
5000 VA
3. Use a screwdriver or a coin to remove the two (2) battery door screws and open the door.
5000 VA
4. To connect the battery (or set), press the gray connector into the plug at the top of the battery
housing.
Note:
The 5000 VA model has four (4) battery packs that must be installed. Be careful lifting the
batteries - they are heavy. Support the bottom of the batteries as you move them.
5. For 5000 VA units:
Hold the battery pack so that the leads are on the right hand side.
Slide the battery pack into the UPS.
Press the gray connector into the plug at the right-hand side of the battery compartment.
Tuck the white cord (that serves as a handle for the connector) neatly to the side.
6. For 5000 VA units, repeat step 5 for the remaining three (3) battery packs.
7. Close the battery door, replace the screws, and replace the front cover.
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3. Connect Power and Equipment to the UPS
• Connect the UPS line cord (L6-30 plug) into the electrical outlet.
• Use your equipment’s power cords to connect to the UPS.
Caution:
DO NOT use a standard serial interface cable to connect to the Computer Interface Port on the UPS. Standard
serial interface cables are incompatible with the UPS connector. Use the cable provided with your UPS.
• Turn on all connected equipment.
4. Connect Power to the UPS and Accessories
• Press the UPS’s ON switch to turn on your UPS. This will power-up connected equipment.
• The unit performs a self-test automatically when turned on, and every two weeks thereafter.
• The UPS charges its battery whenever it is connected to utility power. The battery charges fully during the first
four hours of normal operation. Do not expect full runtime during this initial charge period.
5. Install PowerChute and Accessories
Note:
This UPS is equipped with a SmartSlot for accessories. See the APC Website (www.apcc.com) for available
accessories. If a standard accessory is installed in this UPS, a User’s Manual for the accessory is included in the
package.
For additional computer system security, install PowerChute UPS monitoring software. It provides automatic unattended
shutdown capabilities on most major network operating systems. Once PowerChute is loaded, install the PowerChute®
black communication cable between UPS and computer. See the Software Installation: Instruction Sheet for details.
Initial Startup
Rear Views
1400 VA - 3000 VA Tower Models
1400 VA Rack Mount Model (5U)
2200 VA & 3000 VA Rack Mount Model (3U) Rack Mount Model (X136 Option)
5000 VA Tower Model 5000 VA Rack Mount Model
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Charge the battery
The UPS charges its battery whenever it is connected to utility power. The battery will charge fully during the first four
hours of normal operation. Do not expect full runtime during this initial charge period.
Connect Computer Interface Port (Optional)
Power management software and interface kits can be used with this UPS. Use only kits supplied or approved by the
manufacturer. If used, connect the interface cable to the 9-pin computer interface port on the back panel of the UPS.
Secure the connector’s screws to complete the connection.
Caution:
DO NOT use a standard serial interface cable to connect to the Computer Interface Port on the UPS. Standard
serial interface cables are incompatible with the UPS connector. Use the cable provided with your UPS.
Connect Ground Leads to TVSS Connector (Optional)
The UPS features a TVSS connector for connecting the ground lead on transient voltage surge-suppression (TVSS)
devices such as telephone and network line protectors. The TVSS connector provides grounding through the UPS’s power
cord ground conductor. To make a connection to the TVSS connector, loosen the screw and connect the surge
suppression device’s ground lead. Tighten the screw to secure the lead.
Voltage Sensitivity
The UPS detects line voltage distortions such as spikes, notches, dips, and swells, as well as distortions caused by
operation with inexpensive fuel-powered generators. By default, the UPS reacts to distortions by transferring to on-battery
operation to protect the loads. Where power quality is poor, the UPS may frequently transfer to on-battery operation. If
the loads can operate normally under such conditions, battery capacity and service life may be conserved by reducing the
sensitivity of the UPS.
To reduce UPS sensitivity, press the configuration button on the rear panel. Use a pointed object such as a pen to
press the button. Press it once to set the UPS’s sensitivity to reduced. Press it again to set the sensitivity to low. Press
the button a third time to reset normal sensitivity.
Low Battery Warning Interval
By default, the low battery warning occurs when there are approximately two minutes of on-battery run time remaining.
This may not be enough time to gracefully shut down some protected computer systems.
To change the warning interval, press the rear panel configuration button while pressing and holding the front-panel
on/test button.
Battery Pack Connector (Optional)
Use the battery pack connector (on units that have one) to connect the optional external battery pack. See
Appendix A: XL Information, page 20, for instructions.
normal
reduced
low
When the UPS is set to normal sensitivity, the configuration LED is brightly lit.
When it is set to reduced sensitivity, the LED is dimly lit.
When it is set to low sensitivity, the LED is off.
2 min.
5 min.
7 min.
When the LED is brightly lit, the low battery warning interval is roughly 2 minutes. This is the initial setting.
When the LED is dimly lit, the low battery warning interval to approximately five minutes.
When the LED is off, the low battery warning interval is approximately seven minutes.
Press the button a third time to reset the interval to two minutes.
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Operating Instructions
Switch On — Switch Off
With the UPS plugged in, press and release the large upper on/test button to supply power to the loads. The loads are
immediately powered while the UPS beeps and performs a self-test.
Press and release the small, lower off button to turn off power to the loads. It may be convenient to use the UPS as a
master on/off switch for the protected equipment.
Note:
Whenever the UPS is plugged in and utility voltage is present, the charger maintains battery charge.
The on-line LED illuminates when the UPS is supplying utility power to the loads.
On Battery
During on-battery operation, the on-battery LED illuminates and the UPS sounds an audible alarm consisting of four beeps
every 30 seconds. The alarm stops when the UPS returns to on-line operation.
Battery Charge Bar Graph
The 5-LED display on the right of the front panel shows the present charge of the UPS’s battery as a percentage of
the battery’s capacity. When all five LEDs light, the battery is fully charged. The top LED goes out whenever the
battery is not 100% charged. When the lowest LED is flashing, the battery can supply less than two minutes of
run time for the load. The battery capacity threshold is shown in the figure to the left (values are not listed on the
UPS).
Shutdown Mode
In shutdown mode the UPS stops supplying power to the load, waiting for the return of utility power. If there is no
utility power present, external devices (e.g., servers) connected to the computer interface or the accessory slot can
command the UPS to shut down. This is normally done to preserve battery capacity after the graceful shutdown of
protected servers. The UPS will scroll the front panel indicators sequentially in shutdown mode.
Self-test
The UPS performs a self-test automatically when turned on, and every two weeks thereafter (by default). Automatic self-
test eases maintenance requirements by eliminating the need for periodic manual self-tests.
During the self-test, the UPS briefly operates the loads on-battery. If the UPS passes the self-test, it returns to on-line
operation.
If the UPS fails the self-test it immediately returns to on-line operation and lights the replace battery LED.
The loads are not affected by a failed test. Recharge the battery overnight and perform the self-test again. If the replace
battery LED is still on, replace the battery using the procedure in Replacing the Battery, page 11.
Replace Battery
If the battery fails a self-test, the UPS emits short beeps for one minute and the replace battery LED illuminates. The UPS
repeats the alarm every five hours. Perform the self-test procedure to confirm replace battery conditions. The alarm stops
when the battery passes the self-test.
100%
80%
60%
40%
20%
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Load Bar Graph
85%
67%
50%
33%
17%
The 5-LED display on the left of the front panel represents the power drawn from the UPS as a percentage of total
capacity. For example, if three LEDs are lit, the load is drawing between 50% and 67% of the UPS’s capacity. If
all five LEDs light, thoroughly test your complete system to make sure that the UPS will not become overloaded.
In the graph to the left the load capacity threshold is listed next to the LED (values are not listed on the UPS).
Overload
When the UPS is overloaded (the connected loads exceed the maximum specified in the “maximum load” section under
Specifications, page 17), the overload LED comes on and the UPS emits a sustained tone. The alarm remains on until the
overload is removed. Disconnect nonessential load equipment from the UPS to eliminate the overload.
SmartTrim
The SmartTrim LED comes on to indicate that the UPS is compensating for a high voltage.
SmartBoost
The SmartBoost LED comes on to indicate that the UPS is compensating for a low voltage.
Low Battery
When the UPS is operating on-battery and the energy reserve of the battery runs low, the UPS beeps continuously until the
UPS shuts down from battery exhaustion or returns to on-line operation.
Cold Start
When the UPS is off and there is no utility power, use the cold start feature to apply power to the loads from the UPS’s
battery.
Note:
Cold start is not a normal condition.
Press and hold the on/test button until the UPS beeps.
Release the on/test button during the beep and the loads are powered within four seconds.
The display indicates that the voltage is between the displayed value from the list and the next higher value. For example,
with three LEDs lit, the input voltage is between 208 and 223 VAC.
If no LEDs come on and the UPS is plugged into a working AC power outlet, the line voltage is extremely low.
If all five LEDs come on, the line voltage is extremely high and should be checked by an electrician.
Note:
The UPS starts a self-test as a part of this procedure. The self-test does not affect the voltage display. The utility
voltage bar graph has a margin of error of ±
±±
± 4%.
239
223
208
193
177
Utility Voltage Bar Graph
This UPS has a diagnostic feature that displays the utility voltage. With the UPS plugged into the normal utility
power, press and hold the on/test button to see the utility voltage bar graph display. After approximately four
seconds the 5-LED display on the right of the front panel shows the utility input voltage. Refer to the figure to the
left for the voltage reading (values are not listed on the UPS).
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Storage
Storage Conditions
Store the UPS covered and upright in a cool, dry location, with its battery fully charged. Before storing, charge the UPS
for at least two hours. Remove any accessories in the accessory slot and disconnect any cables connected to the computer
interface port to avoid unnecessarily draining the battery.
Extended storage
At -15 to +30 °C (+5 to +86 °F), charge the UPS’s battery every six months.
At +30 to +45 °C (+86 to +113 °F), charge the UPS’s battery every three months.
Replacing the Battery
This UPS has an easy to replace hot-swappable battery. Battery replacement is a safe procedure, isolated from electrical
hazards. You may leave the UPS and loads on for the following procedure. See your dealer or call the number listed under
APC Contact Information, page 19, for information on replacement battery cartridges.
Note:
Please read the cautions in the Safety section at the beginning of this User’s Manual.
Once the battery is disconnected, the loads are not protected from power outages.
Model Number Replacement Battery Cartridge (RBC) #
SU1400XLTNET RBC 11
SU2200XLTNET RBC 11
SU3000TNET RBC 11
SU5000T RBC 12
SU1400RMXLTNET RBC 11
SU2200RMXLTNET RBC 11
SU3000RMT3U RBC 12
SU5000RMT5U RBC 12
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Battery Replacement Procedure - Tower Units
5000 VA
1. Grasp the top edge of the bottom front cover and tilt it out.
For the 5000 VA unit: Remove the front bezel by grasping the finger clips on the side of the
bezel and carefully loosening the four (4) snaps. Skip to step 3.
1400-3000 VA
5000 VA
2. Unhook the bottom section of the front cover from the chassis and set it aside.
3. Use a screwdriver or a coin to remove the two (2) battery door screws and open the door.
4. Disconnect the front battery pack:
For the 1400 – 3000 VA models, gently but firmly pull the red and black wires at the top
of the battery housing to disconnect the gray connector plug from the UPS.
For the 5000 VA model, grip the white cord on the front set of batteries and pull firmly to
disconnect the connector.
5. Pull the front battery out of the UPS by pulling on the clear label, not the white cord. Remove
the foam spacer and set it aside. (The 5000 VA unit does not use foam spacers.)
Notes:
Be careful removing the batteries - they are heavy. Support the bottom of the batteries as
you remove them.
The 5000 VA model has four of batteries, two in each compartment. Exercise special care
when removing the top set.
1400-3000 VA
5000 VA
6. Disconnect and remove the second battery pack by repeating steps 4 and 5.
7. Replace the back battery (or set).
For 5000 VA units:
Hold the battery pack so that the leads are on top.
Slide the battery pack into the UPS.
8. Reconnect the battery (or set.)
For 1400 – 3000 VA units: Press the gray connector into the plug at the top of the battery
housing. Replace the foam spacer (if used). Replace the front battery (or set) into the UPS
and reconnect.
For 5000 VA units:
Press the gray connector into the plug at the top of the battery compartment.
Tuck the white cord (that serves as a handle for the connector) neatly to the side.
Notes:
For the 5000 VA model, repeat steps 4 through 8 for the second set of battery packs.
Small sparks at the battery connectors are normal during connection.
9. Close the battery door, replace the screws, and replace the lower front cover or bezel.
Batteries must be recycled. Deliver the battery to an appropriate recycling facility or ship it to
the supplier in the new battery’s packing material. See the new battery instructions for more
information.
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Battery Replacement Procedure - 3U Rack Mount Units
1. Reach into the finger pull and open the front cover. Swing the cover open as shown.
2. Unhook the side of the cover from the chassis and lift it away to expose the battery door.
3. Use a flat-blade or Phillips screwdriver or a coin to remove the two battery door screws and
open the door.
4. Grasp the tab and gently pull the battery out of the UPS.
5. Disconnect the battery leads. Loosen the connectors by gently wiggling them while pulling
straight back from the battery connector.
6. Connect the battery leads to the new battery. Connect the red wire to the positive (+)
terminal and the black wire to the negative (–) terminal.
7. Slide the battery into the UPS.
8. Close the battery door, replace the battery compartment screws, and replace the front cover.
Notes:
Be careful removing the batteries - they are heavy.
Small sparks at the battery connectors are normal during connection.
Batteries must be recycled. Deliver the battery to an appropriate recycling facility or ship it to
the supplier in the new battery’s packing material. See the new battery instructions for more
information.
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Battery Replacement Procedure - 5U Rack Mount Units
5000 VA
1. Reach into the finger pull and open the front cover. Swing the cover open as shown.
For 5000 VA units: Remove the front bezel by grasping the finger clips on the side of the
bezel and carefully loosening the four (4) snaps. Skip to step 3.
2. Unhook the side of the cover from the chassis and lift it away to expose the battery door.
5000 VA
1400 VA
5000 VA
3. Use a screwdriver or a coin to remove the two (2) battery door screws and open the door.
4. Disconnect the front battery pack:
For the 1400 – 3000 VA models, gently but firmly pull the red and black wires at the top of
the battery housing to disconnect the gray connector plug from the UPS.
For the 5000 VA model, grip the white cord on the front set of batteries and pull firmly to
disconnect the connector.
5. Pull the front battery out of the UPS by pulling on the clear label, not the white cord.
Remove the foam spacer and set it aside. (The 5000 VA unit does not use foam spacers.)
Notes:
Be careful removing the batteries - they are heavy. Support the bottom of the batteries as
you remove them.
The 5000 VA model has four sets of batteries.
1400 VA
5000 VA
6. Reach into the battery compartment and grasp the white cord on the other battery connector.
Pull firmly to disconnect the connector and remove the rear set of batteries.
7. Slide the rear set of new batteries into the unit.
For 1400 – 3000 VA units: Hold the connector down below the top of the batteries and
toward the door, otherwise the assembly will not fit.
Guide the connector over the top of the batteries and press firmly to connect it to the rear
connector of the battery compartment.
For 5000 VA units: Hold the battery pack so that the leads are on the right-hand side.
Slide the battery pack into the UPS.
Press the gray connector into the plug at the top of the battery compartment.
Tuck the white cord (that serves as a handle for the connector) neatly to the side.
8. Set the foam spacer (if used) against the rear batteries to prevent the wires from being
pinched.
9. Slide the front set of batteries in, then guide the connector over the batteries and press firmly
to connect it to the front connector of the battery compartment.
Notes:
For the 5000 VA model, repeat steps 4 through 9 for the second set of batteries.
Small sparks at the battery connectors are normal during connection.
10. Close the battery door, replace the screws, and replace the front cover.
Batteries must be recycled. Deliver the battery to an appropriate recycling facility or ship it to
the supplier in the new battery’s packing material. See the new battery instructions for more
information.
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