HP Sprout Pro User guide

Brand: HP

Model: Sprout Pro

Type: User guide

This manual is also suitable for

Sprout by HP

User Guide

Company, L.P.

Bluetooth is a trademark owned by its

proprietor and used by HP Inc. under license.

Microsoft and Windows are either registered

trademarks or trademarks of Microsoft

Corporation in the United States and/or other

countries SD, SDHC, and SDXC are trademarks

or registered trademarks of SD-3C in the

United States, other countries or both.

The information contained herein is subject to

change without notice. The only warranties for

HP products and services are set forth in the

express warranty statements accompanying

such products and services. Nothing herein

should be construed as constituting an

additional warranty. HP shall not be liable for

technical or editorial errors or omissions

contained herein.

Second Edition: February 2016

First Edition: August 2015

Document Part Number: 824575-002

Product notice

This guide describes features that are common

to most products. Some features may not be

available on your computer.

Not all features are available in all editions or

versions of Windows. Systems may require

upgraded and/or separately purchased

hardware, drivers, software or BIOS update to

take full advantage of Windows functionality.

Windows 10 is automatically updated, which is

always enabled. ISP fees may apply and

additional requirements may apply over time

for updates. Go to http://www.microsoft.com

for details.

To access the latest user guide, go to

http://www.hp.com/support, and select your

country. Select Find your product, and then

follow the on-screen instructions.

The projector and desk lamp are intended to be

used for image projection and image capture,

and they are not intended for use in other

applications.

Safety notice

LED of projector - Classication of risk groups:

Risk Group 1

Software terms

By installing, copying, downloading, or

otherwise using any software product

preinstalled on this computer, you agree to be

bound by the terms of the HP End User License

Agreement (EULA). If you do not accept these

license terms, your sole remedy is to return the

entire unused product (hardware and software)

within 14 days for a full refund subject to the

refund policy of your seller.

For any further information or to request a full

refund of the price of the computer, please

contact your seller.

Table of contents

1 Getting to know your Sprout ........................................................................................................................... 1

Finding hardware and software information ........................................................................................................ 1

Locating hardware ............................................................................................................................... 1

Locating software ................................................................................................................................ 1

Front ....................................................................................................................................................................... 2

Sprout Illuminator .................................................................................................................................................. 3

Top .......................................................................................................................................................................... 4

Right side ............................................................................................................................................................... 5

Left side ................................................................................................................................................................. 6

Rear ........................................................................................................................................................................ 7

Connecting the HP Touch Mat ................................................................................................................................ 8

Labels ..................................................................................................................................................................... 9

Identifying the labels .......................................................................................................................... 9

2 Connecting to a network .............................................................................................................................. 10

Connecting to a wireless network ....................................................................................................................... 10

Using the wireless controls ............................................................................................................... 10

Operating system controls ............................................................................................. 10

Connecting to a WLAN ....................................................................................................................... 10

Using Bluetooth wireless devices ...................................................................................................... 11

Connecting to a wired network—LAN ................................................................................................................. 11

Sharing data and drives and accessing software ................................................................................................ 12

3 Managing power .......................................................................................................................................... 13

User-replaceable battery notices ........................................................................................................................ 13

Initiating and exiting Sleep and Hibernation ....................................................................................................... 13

Manually initiating and exiting Sleep ................................................................................................ 13

Manually initiating and exiting Hibernation ..................................................................................... 14

Setting password protection on wakeup (exiting Sleep or Hibernation) ......................................... 14

Shutting down (turning o) Sprout ..................................................................................................................... 14

4 Maintaining your Sprout ............................................................................................................................... 16

Improving performance ....................................................................................................................................... 16

Using Disk Defragmenter .................................................................................................................. 16

Using Disk Cleanup ............................................................................................................................ 16

Updating programs and drivers ........................................................................................................ 16

iii

Cleaning your Sprout ......................................................................................................................... 17

Cleaning procedures ....................................................................................................... 17

Cleaning the display ..................................................................................... 17

Cleaning the sides or cover ........................................................................... 17

Cleaning the touch mat ................................................................................ 17

Cleaning the keyboard or mouse .................................................................. 18

5 Securing your computer and information ....................................................................................................... 19

Using passwords .................................................................................................................................................. 19

Setting Windows passwords ............................................................................................................. 19

Setting Setup Utility (BIOS) passwords ............................................................................................. 19

Using Internet security software ......................................................................................................................... 20

Using antivirus software ................................................................................................................... 20

Using rewall software ..................................................................................................................... 20

Installing software updates ................................................................................................................................. 21

Securing your wireless network .......................................................................................................................... 21

Backing up your software applications and information .................................................................................... 21

Using an optional security cable lock .................................................................................................................. 21

6 Using Setup Utility (BIOS) ............................................................................................................................. 23

Starting Setup Utility (BIOS) ................................................................................................................................ 23

Updating Setup Utility (BIOS) .............................................................................................................................. 23

Determining the BIOS version ........................................................................................................... 23

Downloading a BIOS update .............................................................................................................. 23

7 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 25

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 25

8 Backing up, restoring, and recovering ........................................................................................................... 27

Creating recovery media and backups ................................................................................................................ 27

Creating HP Recovery media (select products only) ......................................................................... 27

Using Windows tools ........................................................................................................................................... 28

Restore and recovery ........................................................................................................................................... 29

Recovering using HP Recovery Manager ........................................................................................... 29

What you need to know before you get started ............................................................. 29

Using the HP Recovery partition (select products only) ................................................. 30

Using HP Recovery media to recover .............................................................................. 30

Changing the computer boot order ................................................................................ 31

Removing the HP Recovery partition (select products only) ......................................... 32

9 Troubleshooting .......................................................................................................................................... 33

Wireless connection problems ............................................................................................................................ 33

Cannot connect to a WLAN ................................................................................................................ 33

Cannot connect to a preferred network ............................................................................................ 33

Current network security codes are unavailable .............................................................................. 34

Cannot connect to the wireless router .............................................................................................. 34

Network status icon is not displayed ................................................................................................ 34

Power problems ................................................................................................................................................... 35

Sprout will not turn on or start ......................................................................................................... 35

Hard drive error ................................................................................................................................. 35

Sprout is not responding ................................................................................................................... 35

Sprout shuts down unexpectedly ..................................................................................................... 36

Display problems ................................................................................................................................................. 36

The display is blank ........................................................................................................................... 36

Images on the screen are too large or too small, or the images are fuzzy ...................................... 36

Keyboard and mouse problems ........................................................................................................................... 36

Touch mat problems ............................................................................................................................................ 37

Audio problems .................................................................................................................................................... 38

No sound is produced through external speakers (purchased separately) ..................................... 38

Software problems .............................................................................................................................................. 38

10 Specications ............................................................................................................................................ 39

Input power .......................................................................................................................................................... 39

Operating specications ...................................................................................................................................... 39

11 Electrostatic Discharge .............................................................................................................................. 40

12 More HP resources ..................................................................................................................................... 41

13 Accessibility .............................................................................................................................................. 43

Supported assistive technologies ....................................................................................................................... 43

Contacting support .............................................................................................................................................. 43

Appendix A Scanning safety information .......................................................................................................... 44

Index ............................................................................................................................................................. 45

1 Getting to know your Sprout

Your Sprout immersive computer is a powerful tool designed to enhance your work and entertainment. Read

this chapter to learn about best practices after you set up your immersive computer and where to nd

additional HP resources.

Finding hardware and software information

Locating hardware

To nd out what hardware is installed on your Sprout:

▲

Type device manager in the taskbar search box, and then select Device Manager.

A list displays all the devices installed on your Sprout.

Locating software

To nd out what software is installed on your immersive computer:

▲

Select the Start button, and then select All apps.

Finding hardware and software information 1

Front

Component Description

(1) WLAN antennas (2)* Send and receive wireless signals.

(2) Webcam light On: The webcam is on.

(3) Webcam Records video and takes still photographs.

To use the webcam:

▲

Type camera in the taskbar search box, and then select Camera.

(4) Speakers (3) Produce sound.

(5) Keyboard button/light Projects the keyboard on the touch mat.

(6) Home button/light Displays Sprout Workspace.

(7) Projector/touch mat button/

light

●

Tap the button to turn o touch capability on the mat.

●

Touch-and-hold to turn o the projector.

●

When the projector is o, tap the button to turn both the projector and the

touch mat on.

2 Chapter 1 Getting to know your Sprout

Component Description

(8) HP Touch Mat A touch-sensitive mat on which you can project Sprout Workspace to create a

horizontal touch screen.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the

antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices

that applies to your country or region.

To access this document:

▲

Type support in the taskbar search box, and then select the HP Support Assistant app.

Sprout Illuminator

CAUTION: To prevent damage to your vision, avoid staring directly at the lights on Sprout Illuminator.

Component Description

(1) Desk lamp touch sensor Touch to turn the desk lamp on, to dim it, or to turn it o.

(2) High-resolution camera light On: The high-resolution camera is on.

(3) Desk lamp (2) Illuminate the touch mat.

(4) Depth camera (3) Capture three-dimensional images.

(5) Depth camera light On: The depth camera is on.

(6) High-resolution camera Captures high-resolution images from the touch mat.

(7) Projector mirror Projects Sprout Workspace on the touch mat.

Sprout Illuminator 3

Top

Component Description

(1) Power button

●

When the computer is o, press the button to turn on the

computer.

●

When the computer is in the Sleep state, press the button

briey to exit Sleep.

●

When the computer is in Hibernation, press the button

briey to exit Hibernation.

CAUTION: Pressing and holding down the power button will

result in the loss of unsaved information.

If the computer has stopped responding and Microsoft®

Windows® shutdown procedures are ineective, press and hold

the power button down for at least 5 seconds to turn o the

computer.

To learn more about your power settings, type power in the

taskbar search box, and then select Power Options.

(2) Ambient light sensor Automatically adjusts the display brightness based on the

lighting conditions in your environment.

4 Chapter 1 Getting to know your Sprout

Right side

Component Description

(1) Internal magnet Allows you to attach the stylus.

(2) Volume up/down button Increases or decreases the speaker volume.

(3) USB 3.0 port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device and

provides enhanced USB power performance for USB 3.0 devices.

(4) USB 3.0 charging (powered) port Connects an optional USB 1.0, USB 2.0, or USB 3.0 device. USB

charging ports allow you to charge connected USB devices.

Standard USB ports will not charge all USB devices or will charge

using a low current. Some USB devices require power and require

you to use a powered port.

NOTE: USB charging ports can also charge select models of

cell phones and MP3 players, even when the computer is o.

(5) Hard drive activity light Blinking: The hard drive is being used.

Right side 5

Left side

Component Description

(1) Memory card reader Reads optional memory (SD, SDHC and SDXC) cards that store,

manage, share, or access information.

To insert a card, hold the card with connectors facing the slot,

insert the card into the slot, and then push in on the card until it

is rmly seated.

To remove a card, pull the card out.

(2) Audio-out (headphone)/Audio-in (microphone)

jack

Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, refer to the Regulatory,

Safety, and Environmental Notices. To access this guide, type

support in the taskbar search box, and then select the HP

Support Assistant app.

– or –

Click the question mark icon in the taskbar.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

NOTE: Be sure that the device cable has a 4-conductor

connector that supports both audio-out (headphone) and audio-

in (microphone).

6 Chapter 1 Getting to know your Sprout

Rear

Component Description

(1) Vent Enables airow to cool internal components.

(2) Power supply light On: The AC power cord is connected.

(3) Security cable slot Attaches an optional security cable to the computer.

NOTE: The security cable may not prevent the computer from

being mishandled or stolen.

(4) USB 2.0 ports (2) Connect optional USB 2.0 devices.

(5) Power connector Connects an AC power cord.

(6) RJ-45 (network) jack Connects a network cable.

(7) HDMI output port Projects the computer screen display to an external monitor.

NOTE: The HDMI output port cannot be used as an input from

a TV, a game console, or a set top box.

Rear 7

Component Description

(8) Audio-out (headphone) jack Connects optional powered stereo speakers, headphones,

earbuds, a headset, or a television audio cable. Also connects an

optional headset microphone. This jack does not support

optional microphone-only devices.

WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.

For additional safety information, see the Regulatory, Safety,

and Environmental Notices.

NOTE: When a device is connected to the jack, the computer

speakers are disabled.

(9) Internal microphones (2) Record audio, automatically ltering out the noise around you.

Connecting the HP Touch Mat

Set up your Sprout on a at, level surface.

CAUTION: To prevent damage to the touch mat:

●

Do not cut or pierce the touch mat.

●

Do not bend or fold the touch mat.

●

Do not place any magnetic components on the touch mat.

●

Do not use metal objects on or under the touch mat.

●

When using a stylus on the touch mat, do not place your hand or palm on the touch mat because your

hand or palm may be treated as contact points on the touch mat.

8 Chapter 1 Getting to know your Sprout

To connect the touch mat, place the touch mat on a at, level surface in front of the monitor, and slide it

toward the monitor. The magnets in Sprout Connector connect the touch mat to the monitor automatically.

NOTE: If you remove the touch mat, the projector will turn o.

To protect the touch mat from dirt or accidental damage when it is not being used, use the optional HP Touch

Mat cover (purchased separately).

Labels

Identifying the labels

The labels aixed to the computer provide information you may need when you troubleshoot system

problems. The labels are located on the bottom of the computer.

●

Service label—Provides important information to identify your computer. When contacting support, you

will probably be asked for the serial number, and possibly for the product number or the model number.

Locate these numbers before you contact support.

●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certication label(s)—Provide(s) information about optional wireless devices and the approval

markings for the countries or regions in which the devices have been approved for use.

Labels 9

2 Connecting to a network

You can explore the globe and access information from millions of websites using your computer and a wired

or wireless network connection. This chapter will help you get connected to that world.

Connecting to a wireless network

Your computer may be equipped with one or more of the following wireless devices:

●

WLAN device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi

networks, wireless LANs, or WLANs) in corporate oices, your home, and public places such as airports,

restaurants, coee shops, hotels, and universities. In a WLAN, the mobile wireless device in your

computer communicates with a wireless router or a wireless access point.

●

Bluetooth device

—Creates a personal area network (PAN) to connect to other Bluetooth-enabled

devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device

communicates directly with other devices, and devices must be relatively close together—typically

within 10 meters (approximately 33 feet) of each other.

For more information about wireless technology, the Internet, and networking, see the information and

website links provided in Help and Support.

▲

Type help in the taskbar search box, and then select Help and Support.

Using the wireless controls

You can control the wireless devices in your computer using the operating system controls:

Operating system controls

The Network and Sharing Center allows you to set up a connection or network, connect to a network, and

diagnose and repair network problems.

To use operating system controls:

1. Type control panel in the taskbar search box, and then select Control Panel.

2. Select Network and Internet, and then select Network and Sharing Center.

For more information, see the information provided in Help and Support.

▲

Type help in the taskbar search box, and then select Help and Support.

Connecting to a WLAN

NOTE: When you are setting up Internet access in your home, you must establish an account with an

Internet service provider (ISP). To purchase Internet service and a modem, contact a local ISP. The ISP will

help set up the modem, install a network cable to connect your wireless router to the modem, and test the

Internet service.

To connect to a WLAN, follow these steps:

1. Be sure that the WLAN device is on.

2. Select the Start button, select Settings, and then select Network & Internet.

10 Chapter 2 Connecting to a network

3. Select your WLAN from the list.

4. Select Connect.

If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Type the code, and

then select Next to complete the connection.

NOTE: If no WLANs are listed, you may be out of range of a wireless router or access point.

NOTE: If you do not see the WLAN you want to connect to, right-click the network status icon, and then

select Open Network and Sharing Center. Select Set up a new connection or network. A list of options

is displayed, allowing you to manually search for and connect to a network or to create a new network

connection.

5. Follow the on-screen instructions to complete the connection.

After the connection is made, place the mouse pointer over the network status icon at the far right of the

taskbar, to verify the name and status of the connection.

NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router

manufacturer, and interference from other electronic devices or structural barriers such as walls and oors.

Using Bluetooth wireless devices

A Bluetooth device provides short-range wireless communications that replace the physical cable connections

that traditionally link electronic devices such as the following:

●

Computers (desktop, notebook)

●

Phones (cellular, cordless, smartphone)

●

Imaging devices (printer, camera)

●

Audio devices (headset, speakers)

●

Mouse

●

External keyboard

Bluetooth devices provide peer-to-peer capability that allows you to set up a PAN of Bluetooth devices. For

information about conguring and using Bluetooth devices, see the Bluetooth software Help.

Connecting to a wired network—LAN

Use a LAN connection if you want to connect the computer directly to a router in your home (instead of

working wirelessly), or if you want to connect to an existing network at your oice.

Connecting to a LAN requires an 8-pin, RJ-45 (network) cable and a network jack on the computer.

To connect the network cable, follow these steps:

1. Plug the network cable into the network jack (1) on the computer.

Connecting to a wired network—LAN 11

2. Plug the other end of the network cable into a network wall jack (2) or router.

NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from

TV and radio reception, orient the circuitry end of the cable toward the computer.

Sharing data and drives and accessing software

When your computer is part of a network, you are not limited to using only the information that is stored in

your computer. Computers connected to the network can exchange software and data with each other.

For more information about sharing les, folders, or drives, see the information provided in Help and Support.

▲

Type help in the taskbar search box, and then select Help and Support.

NOTE: When a disc like a DVD movie or game is copy-protected, it cannot be shared.

12 Chapter 2 Connecting to a network

3 Managing power

User-replaceable battery notices

WARNING! Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according

to the instructions.

WARNING! To reduce the risk of re or burns, do not disassemble, crush, or puncture; do not short external

contacts; do not dispose of in re or water.

WARNING! Keep the battery away from children.

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the

computer, a replacement battery provided by HP, or a compatible battery purchased from HP.

Initiating and exiting Sleep and Hibernation

Windows has two power-saving states, Sleep and Hibernation.

●

Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to

memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more

information, see Manually initiating and exiting Sleep on page 13.

●

Hibernation–The Hibernation state is automatically initiated if Sprout is in the Sleep state for an

extended period. Hibernation puts your open documents and programs on your hard drive, and then

turns o your Sprout.

NOTE: You can manually initiate Hibernation. See Manually initiating and exiting Sleep on page 13

and Manually initiating and exiting Hibernation on page 14.

CAUTION: To reduce the risk of possible audio and video degradation, loss of audio or video playback, or

loss of information, do not initiate Sleep while reading from or writing to an external media card.

NOTE: You cannot connect to a network or perform any computer functions while Sprout is in the Sleep

state or in Hibernation.

Manually initiating and exiting Sleep

▲

To initiate Sleep, type power in the taskbar search box, and then select Power and sleep settings.

To exit Sleep:

●

Briey press the power button.

●

Press a key on the keyboard.

When Sprout exits Sleep, the power lights turn on and your work returns to the screen.

NOTE: If you have set a password to be required on wakeup, you must enter your Windows password before

your work will return to the screen.

User-replaceable battery notices 13

Manually initiating and exiting Hibernation

You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options

in Control Panel.

1. Type power in the taskbar search box, and then select Power Options.

2. In the left pane, select Choose what the power button does.

3. Select Change Settings that are currently unavailable, and then, in the When I press the power button

area, select Hibernate.

– or –

Under Shutdown settings, select the Hibernate box to show the Hibernate option in the Power menu.

4. Select Save changes.

To exit Hibernation, briey press the power button.

When Sprout exits Hibernation, the power lights turn on and your work returns to the screen. If you have set a

password to be required on wakeup, you must enter your Windows password before your work will return to

the screen.

Setting password protection on wakeup (exiting Sleep or Hibernation)

To set Sprout to prompt for a password when Sprout exits Sleep or Hibernation, follow these steps:

1. Type power in the taskbar search box, and then select Power Options.

2. In the left pane, select Require a password on wakeup.

3. Select Change Settings that are currently unavailable.

4. Select Require a password (recommended).

NOTE: To create a user account password or change your current user account password, select Create

or change your user account password, and then follow the on-screen instructions. If you do not need

to create or change a user account password, go to step 5.

5. Select Save changes.

Shutting down (turning o) Sprout

CAUTION: Unsaved information is lost when Sprout shuts down. Be sure to save your work before shutting

down Sprout.

The Shut down command closes all open programs, including the operating system, and then turns o

Sprout.

Shut down Sprout under any of the following conditions:

●

When you need to access components inside Sprout

●

When you are connecting an external hardware device to a port other than a USB or video port

●

When Sprout will be unused and disconnected from external power for an extended period

14 Chapter 3 Managing power

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HP Sprout Pro User guide

Brand: HP

Model: Sprout Pro

Type: User guide

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