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  6. ZA11

BenQ ZA11 User manual

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TROUBLESHOOTING STEPS:
- Clean the sensor with alcohol.
- Test the mouse on a different surface/mousepad.
- Disable "Enhance pointer precision" in your mouse properties
1. Control Panel > Mouse
2. Pointer Options > Uncheck Enhance pointer precision
- Test the mouse on a different Hz. Make sure the mouse is UNPLUGGED.
a) 125 Hz: Hold mouse 4+5 and plug the mouse into USB.
b) 500 Hz: Hold mouse 5 and plug the mouse into USB.
c) 1,000 Hz: Hold mouse 4 and plug the mouse into USB. (Only do
this if you have previously changed to 125 or 500 Hz).
- Change LOD settings. Follow the steps below:
a) If you feel the lift-off distance is too low:
Please disconnect the mouse and hold down M4 + M1 + M2 and
then connect the mouse through USB
b) If you feel the lift-off distance is too high:
Please disconnect the mouse, hold down M4 + M1 and then
connect the mouse through USB
c) If you want to back to standard setting:
Please disconnect the mouse, hold down M5 + M1 and then
connect the mouse through USB
- Reinstall the mouse driver
1. Control Panel > Mouse > Device Manager
2. Expand Mice and other pointing devices > Right click HID-compliant
mouse and select uninstall
3. After that is done, restart your PC.
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