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ZTE ZXCLOUD R5300 G3 Maintenance Manual

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ZXCLOUDR5300G3
RackServer
MaintenanceGuide
Version:V1.0
ZTECORPORATION
No.55,Hi-techRoadSouth,ShenZhen,P .R.China
Postcode:518057
Tel:+86-755-26771900
Fax:+86-755-26770801
URL:http://support.zte.com.cn
E-mail:[email protected]
LEGALINFORMATION
Copyright©2015ZTECORPORATION.
Thecontentsofthisdocumentareprotectedbycopyrightlawsandinternationaltreaties.Anyreproductionor
distributionofthisdocumentoranyportionofthisdocument,inanyformbyanymeans,withoutthepriorwritten
consentofZTECORPORATIONisprohibited.Additionally,thecontentsofthisdocumentareprotectedby
contractualcondentialityobligations.
Allcompany,brandandproductnamesaretradeorservicemarks,orregisteredtradeorservicemarks,ofZTE
CORPORATIONoroftheirrespectiveowners.
Thisdocumentisprovided“asis”,andallexpress,implied,orstatutorywarranties,representationsorconditions
aredisclaimed,includingwithoutlimitationanyimpliedwarrantyofmerchantability,tnessforaparticularpurpose,
titleornon-infringement.ZTECORPORATIONanditslicensorsshallnotbeliablefordamagesresultingfromthe
useoforrelianceontheinformationcontainedherein.
ZTECORPORATIONoritslicensorsmayhavecurrentorpendingintellectualpropertyrightsorapplications
coveringthesubjectmatterofthisdocument.ExceptasexpresslyprovidedinanywrittenlicensebetweenZTE
CORPORATIONanditslicensee,theuserofthisdocumentshallnotacquireanylicensetothesubjectmatter
herein.
ZTECORPORATIONreservestherighttoupgradeormaketechnicalchangetothisproductwithoutfurthernotice.
UsersmayvisittheZTEtechnicalsupportwebsitehttp://support.zte.com.cntoinquireforrelatedinformation.
TheultimaterighttointerpretthisproductresidesinZTECORPORATION.
RevisionHistory
RevisionNo.RevisionDateRevisionReason
R1.02015-03-20
SerialNumber:SJ-20150306151222-003
PublishingDate:2015-03-20(R1.0)
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AboutThisManual
Purpose
Thismanualdescribesthemaintenanceoperationsandtroubleshootingmethodsforthe
server.
IntendedAudience
Thismanualisintendedfor:
lNetworkplanningengineers
lEquipmentinstallationengineers
lMaintenanceengineers
WhatIsinThisManual
Thismanualcontainsthefollowingchapters.
Chapter1,SafetyOverviewDescribesthesafetyinformationandprecautionsthatmaintenance
personnelshouldknow.
Chapter2,Maintenance
Operations
Describeshowtorestarttheserverandqueryalarminformation.
Chapter3,TroubleshootingDescribeshowtotroubleshootcommonfaults.
Conventions
Thismanualusesthefollowingconventions.
Note:providesadditionalinformationaboutatopic.
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Chapter1
SafetyOverview
TableofContents
SafetyInformation......................................................................................................1-1
SafetyInstructions......................................................................................................1-1
1.1SafetyInformation
Maintenancepersonnelshouldknowthefollowingsecurityinformation:
lToreducetheriskofbodilyinjury,electricalshock,re,andequipmentdamage,
readthischapterandobserveallwarningsandprecautionsinitbeforemaintaining
theserver.Thesafetyinstructionsinthismanualdonotrepresentallthesafety
instructions.Theyareonlysupplementstothesafetyinstructions.
lTheservermustbeintegratedandmaintainedbytechnicallyqualiedpersons.ZTE
Corporationdisclaimsanyresponsibilitycausedbytheviolationsofgeneralsafety
operationrequirementsorsafetystandardsforequipmentdesign,production,and
usage.
1.2SafetyInstructions
Maintenancepersonnelshouldknowthefollowingsafetyconsiderations:
lEquipmentoperationspecications
àConformtolocaloccupationalhealthandsafetyrequirementswhenyouare
movingandliftingequipment.
àUsemechanicalassistanceorothersuitableassistancewhenmovingandlifting
equipment.
lPowerandelectricalwarnings
àMakesurethatthepowercablesareunpluggedbeforeyoureplaceorinstall
hardwarecomponentsontheserver.
àThepowersupplyinthisproductcontainsnouser-serviceableparts.Donotopen
thepowersupply.
lSystemaccesswarnings
àIftheserverhasbeenrunning,anyinstalledprocessorsmaybehot.T oavoidthe
possibilityofcontactwithhotcomponentsduringthemaintenanceprocess,allow
thesystemtocoolbeforeopeningthecoveroftheserver.
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ZXCLOUDR5300G3MaintenanceGuide
àToavoidpersonalinjuryordevicedamage,donotcontactmovingfanmodules
beforethefanmodulesarepoweredoff.Ifthereisaguardoverthefan,donot
operatethesystemwithoutthefanguardinplace.
àUseonlycopyrightedsoftwareontheservertopreventtheserverfrombeing
attackedbyviruses.
lElectrostaticdischarge
Whenyoudisassembleandreassembletheserver,wearanESDwriststrapthatis
properlygrounded.
lCoolingandairow
àTokeepwellventilation,makesurethatthewindinletandoutletoftheserverare
notcoveredbyanything.
àToensurethecoolingcapabilityofthesystem,makesurethatallrequired
componentsareinstalledintheserver.
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Chapter2
MaintenanceOperations
TableofContents
RestartingtheServer.................................................................................................2-1
QueryingAlarmInformation........................................................................................2-1
2.1RestartingtheServer
Iftheserverisfaulty,youcanrestarttheservertoseewhethertheservercanberecovered.
Steps
1.Performthecorrespondingoperationsasneeded:
To...Do...
Restarttheserverinasoftwareway,releasethesystem
memory,andrestarttheoperatingsystem
PressCtrl+Alt+Del.
Releasethesystemmemory,performthePOSTself-test
again,restarttheoperatingsystem,andrebootall
peripherals
Pressdownthepowerbuttononthe
frontcontrolpaneloftheserver.
–EndofSteps–
2.2QueryingAlarmInformation
Queryingalarminformationisacommonmethodformaintainingthe.Thealarm
informationhelpsyouverifyfailurecauses.
Youcanquerythecurrentandhistoricalalarmsandnoticationsoftheserversystem.This
proceduredescribeshowtoquerythecurrentalarms.
lCurrentalarms:alarmsthatexistinthesystemandarenotcleared.
lHistoricalalarms:alarmsthathavebeenclearedandarestoredinthedatabase.
lNotications:informationalpromptsgeneratedinthesystemoperation.Notications
allowmaintenancepersonneltoknowtheoperationalstatusofeachmoduleintime.
Context
Alarmsaredividedintofourlevelsaccordingtoeffectsonthesystem.Fordetails,referto
Table2-1.
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Table2-1AlarmLevels
LevelDescription
CriticalIndicatesthatthenormalserviceisaffectedseverelyandthatthealarmmustbe
clearedimmediately.
MajorIndicatesasymptomaffectingthenormalservice.Thisalarmmustbecleared
immediately.
MinorIndicatesthatafactornotaffectingthenormalservicesexistsinthesystem.
Correctiveactionsarerequiredtopreventworseproblems.
WarningIndicatesapotentialproblemoraproblemthatmayaffectthenormalservicesoon.
Adiagnosisisrequiredtopreventthealarmfrombecomingaworseproblemthat
affectsnormalserviceoperation.
Steps
1.OnthenavigationbarintheWebpageoftheBMC,selectAlarm>CurrentAlarm.
TheCurrentAlarmpageisdisplayed,seeFigure2-1.
Figure2-1CurrentAlarm
2.(Optional)UnderQueryFilter,selecttheltercriteria,andthenclickQuerytoquery
thecurrentalarmsmeetingthecriteria.
Ifnoltercriteriaareset,allcurrentalarmsaredisplayed.
3.(Optional)Selectoneormultiplecurrentalarms,andthenacknowledge,
unacknowledge,ordeletethem.
lAcknowledginganalarmconvertsthealarmfromtheUnacknowledgestatusto
theAcknowledgestatus.Itisrecommendedthatyouacknowledgeanalarm
beforeyouhandleit.
lIfyoucannotclearthealarm,youcanreturnthisalarmtotheunacknowledged
status.
–EndofSteps–
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Chapter3
Troubleshooting
TableofContents
CannotOpentheKVMRemoteManagementPage....................................................3-1
SystemCannotBePoweredOn.................................................................................3-7
MonitorDisplaysNothing............................................................................................3-8
KeyboardandMouseCannotOperate.......................................................................
3-8
TroubleshootingSystemStartupFailures...................................................................3-9
TroubleshootingPowerSupplies................................................................................
3-9
TroubleshootingCoolingFans....................................................................................3-9
TroubleshootingHardDisks.....................................................................................3-10
TroubleshootingExpansionCards............................................................................
3-10
3.1CannotOpentheKVMRemoteManagementPage
Symptom
WhentheKVMoftheclientPCconnectstotheserverremotely,themonitordisplays
nothing.
ProbableCause
lIftheJREisnotinstalled,theWebbrowserpromptsyoutodownloadandinstallthe
plug-inmanually.
lIftheKVMRemoteManagementpagestillcannotbeopenedaftertheJREisinstalled,
theremaybeaprobleminthebrowsersetting.
Note:
InternetExplorer8andFirefoxarerecommended.Thefollowingdescribeshowtoset
InternetExplorer8.
Action
AddingtheBMCNetworkManagementSystemAddresstotheTrustedSitesZone
1.OntheIEmenubar,selectTools>InternetOptions.TheInternetOptionsdialog
boxisdisplayed.
2.ClicktheSecuritytab.SeeFigure3-1.
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ZXCLOUDR5300G3MaintenanceGuide
Figure3-1InternetOptionsDialogBox—SecurityTab
3.ClicktheTrustedsitesicon,andthenclicktheSitesbutton.TheTrustedsitesdialog
boxisdisplayed,seeFigure3-2.
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Figure3-2TrustedsitesDialogBox
4.UnderAddthiswebsitetothezone,enterthenetworkmanagementsystemaddress
oftheBMC,forexample,https://192.168.5.7.
5.CleartheRequireserververication(https:)forallsitesinthiszonecheckbox.
6.ClickAdd.
7.ClickClose.
SettingtheSecurityLevelforTrustedSites
8.IntheInternetOptionsdialogbox(seeFigure3-1),clicktheTrustedsitesicon,and
thenclicktheCustomlevelbutton.TheSecuritySettings-TrustedSitesZone
dialogboxisdisplayed.
9.ExpandActiveXcontrolsandplug-ins,andthenselecttheEnableoptionboxforall
sub-items,seeFigure3-3.
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Figure3-3ActiveXControlsandPlug-insOptions
10.ExpandDownloads,andthenselecttheEnableoptionboxforallsub-items,see
Figure3-4.
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Figure3-4DownloadsOptions
11.ClickOK.
SettingIEBrowsingHistory
12.ClicktheGeneraltabintheInternetOptionsdialogbox,seeFigure3-5.
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Figure3-5InternetOptionsDialogBox—GeneralTab
13.SelecttheDeletebrowsinghistoryonexitcheckbox.
14.ClicktheSettingsbutton.TheTemporaryInternetFilesandHistorySettingsdialog
boxisdisplayed,seeFigure3-6.
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Chapter3Troubleshooting
Figure3-6TemporaryInternetFilesandHistorySettingsDialogBox
15.SelectEverytimeIvisitthewebpage.
16.ClickOK.
StartingtheIEBrowser
17.RestarttheIEbrowsertovalidatetheconguration.
3.2SystemCannotBePoweredOn
Symptom
Thepowerindicatorisnotlitafterthepowerswitchispressed.Theserversystemhasno
powersupply.
ProbableCause
Theserversystemisnotpoweredonorthecableisconnectedincorrectly.
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Action
1.Verifythatthepoweroutletcansupplypowerproperlyandthepowercableis
connectedcorrectly.
2.Pressthepowerswitchseveraltimestopowerontheserversystem.
3.Disconnectthepowercableoftheserversystem,andthenopenthecoverplateofthe
serverchassis.Verifythatintheserverchassisthecableconnectionsarecorrectand
thettingsareinstalledsecurely.
4.Removetheexternalplug-indevices.
5.Installthecoverplateoftheserverchassisandpowercable,andthenpoweronthe
serveragain.
3.3MonitorDisplaysNothing
Symptom
Theserversystemispoweredon,thehostisoperatingproperly,butthemonitordisplays
nothing.
ProbableCause
Thesignalcableisnotconnectedorsetincorrectly.
Action
1.Verifythatthesignalcableandthepowercableofthemonitorareconnectedproperly
andsecured.
2.Verifythatthemonitoristurnedon.
3.Adjustthecontrastandlightnessofthemonitor.
4.Turnofftheserversystem,disconnectthepowercable,andthenverifythatthepins
ofthesignalcableplugthatisconnectedtothehostarebent.
5.Replacethemonitorwithanothermonitorfortesting.
3.4KeyboardandMouseCannotOperate
Symptom
Theserversystemispoweredon,thehostisoperatingproperly,butthekeyboardand
mousefailtooperate.
ProbableCause
Themouseandkeyboardarenotconnectedorsetincorrectly.
Action
1.Verifythatthecablesofthemouseandkeyboardareconnectedproperly.
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Chapter3Troubleshooting
2.Verifythattheconnectorpinsarenotbent.
3.Verifythatthemousesettingsarecorrect.
4.Cleanthescrollwheelandaxes.
5.Replacethekeyboardandmouse.
3.5TroubleshootingSystemStartupFailures
IfyoubootthesystemtotheBIOSbootmodeafterinstallinganoperatingsystemfromthe
UEFIBootManager,thesystemissuspended,andviceversa.Youmustbootthesystem
tothesamebootmodeinwhichyouinstalledtheoperatingsystem.
Forallotherstartupfailures,notethesystemmessagesdisplayedonthescreen.
3.6TroubleshootingPowerSupplies
Note:
Atleastonepowersupplymustbeinstalledfornormalsystemoperation.Afterapower
supplyisinstalled,waitforseveralminutesforthesystemtoidentifythispowersupply.
1.Identifyafaultypowersupplybyusingthefaultindicatoronthispowersupply.
2.Removeandinstallthepowersupplyagain.Ifthefaultpersists,replacethispower
supply.
3.7TroubleshootingCoolingFans
1.Openthecabinetcoverplate.
2.LocatethefaultyfanindicatedbytheESM.
3.Re-installthefanorthefan'spowercable.
Note:
Waitforatleast30secondsforthesystemtoidentifythefananddeterminewhether
itisoperatingproperly.
4.Ifthefaultpersists,replacethefaultyfanwithasparefan.
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ZXCLOUDR5300G3MaintenanceGuide
3.8TroubleshootingHardDisks
Runtheappropriatediagnostictest.Dependingontheresultsofthediagnosticstest,
performthefollowingsteps:
1.Restartthesystem,andpressF10duringsystemstartuptoruntheLifecycle
Controller,andthenruntheHardwareCongurationwizardtochecktheRAID
conguration.
2.EnsurethattheharddriveshavebeenconguredcorrectlyfortheRAIDarray.Ifa
harddriveintheRAIDisfaulty,keeptheharddriveofineandresetthedrive.
3.Exitthecongurationutilityandallowthesystemtoboottotheoperatingsystem.
4.Ensurethattherequireddevicedriversareinstalledandconguredcorrectly.
5.VerifythatthecontrollerisenabledandthedrivesaredisplayedintheSystemSetup.
3.9TroubleshootingExpansionCards
Runtheappropriatediagnostictest.Dependingontheresultsofthediagnosticstest,
performthefollowingsteps:
1.Turnoffthesystemanditsperipherals,anddisconnectthesystemfromthepower
source.
2.Openthecabinetcoverplate.
3.Ensurethateachexpansioncardisrmlyinstalledinitsconnector.
4.Closethecabinetcoverplate,andpoweronthesystem.
5.Ifthefaultpersists,openthecabinetcoverplate,removeallexpansioncards,and
theninstallthemagain.
6.Closethecabinetcoverplate.
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Glossary
BMC
-BaseboardManagementController
JRE
-JavaRuntimeEnvironment
KVM
-Keyboard,VideoandMouse
PC
-PersonalComputer
POST
-Power-OnSelf-Test
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/