Poly EF2210 Single Channel Acoustic Echo / Noise Canceller Administrator Guide

Category
Video conferencing systems
Type
Administrator Guide
ADMINISTRATOR GUIDE 6.1.5 | February 2018 | 3725-63706-012A
Polycom
®
RealPresence
®
Group
Series
Copyright
©
2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced,
translated into another language or format, or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc.
6001 America Center Drive San Jose, CA 95002 USA
Trademarks Polycom
®
, the Polycom logo and the names and marks associated with Polycom products
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the express written permission of Polycom.
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document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no
liability or responsibility for any typographical or other errors or omissions in the content of this document.
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even if Polycom has been advised of the possibility of such damages.
End User License Agreement BY USING THIS PRODUCT, YOU ARE AGREEING TO THE TERMS OF
THE END USER LICENSE AGREEMENT (EULA) . IF YOU DO NOT AGREE TO THE TERMS OF THE
EULA, DO NOT USE THE PRODUCT, AND YOU MAY RETURN IT IN THE ORIGINAL PACKAGING TO
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feedback. Email your opinions and comments to [email protected].
Polycom Support Visit the Polycom Support Center for End User License Agreements, software
downloads, product documents, product licenses, troubleshooting tips, service requests, and more.
Contents
Before You Begin............................................................................................. 14
Get Help............................................................................................................................ 14
Polycom and Partner Resources............................................................................14
The Polycom Community....................................................................................... 14
Getting Started................................................................................................. 16
High Definition Video Conferencing.................................................................................. 16
User Interface Customization............................................................................................17
Security Setting Management........................................................................................... 17
Call Setting Configuration................................................................................................. 18
Powering On and Off.........................................................................................................18
Power On the System............................................................................................ 18
Power Off the System............................................................................................ 18
Powering On the RealPresence Group 700 System.............................................. 18
Navigating the System...................................................................................................... 19
Log On....................................................................................................................19
Changing a Password............................................................................................ 19
Search the Web Interface.......................................................................................20
Setting Up System Hardware.......................................................................... 21
Mount and Position the System........................................................................................ 21
Setting Up a Microphone...................................................................................................22
Available Microphone Inputs by System................................................................ 22
Set Up Third-party Microphones............................................................................ 22
SoundStructure Digital Mixer..................................................................................23
Setting Up the Polycom StereoSurround Kit..................................................................... 23
Adding a Touch Monitor.................................................................................................... 24
Touch Monitor Support...........................................................................................25
Adding a Polycom SoundStation IP 7000 Conference Phone.......................................... 26
Running the Setup Wizard...............................................................................27
Run the Setup Wizard Locally...........................................................................................27
Run the Setup Wizard from a Remote Location................................................................27
Configuring General System Settings............................................................28
Name the System..............................................................................................................28
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Enter Contact Information................................................................................................. 29
Set the Location................................................................................................................ 29
Set the Language..............................................................................................................30
Set the Date and Time...................................................................................................... 30
Displaying Participant Names Continuously in a Call....................................................... 32
Configure Participant Name Display...................................................................... 32
Using a Provisioning Service..........................................................................33
Enable a Provisioning Service.......................................................................................... 34
Configure a Provisioning Service...................................................................................... 34
Disable a Provisioning Service..........................................................................................35
ZTP Web Service Solution................................................................................................ 35
Certificates and Security Profiles within a Provisioned System........................................ 35
Set Up Multitiered Directory Navigation............................................................................ 36
Polycom RealPresence Cloud Service...................................................................37
Activating System Options..............................................................................38
System Software Options..................................................................................................38
View System Software Options.............................................................................. 39
Obtain Software or System Option Keys................................................................39
Create a Single Key File to Update Multiple Systems............................................39
Key File Formats.................................................................................................... 40
Activate System Options........................................................................................ 40
Microsoft Interoperability................................................................................ 41
Skype for Business-Hosted Video Conferencing.............................................................. 41
Register a System with Skype for Business......................................................................42
Configure the Skype for Business Directory Server............................................... 45
Org ID Authentication ............................................................................................ 46
Upload Logs to the Skype for Business Server......................................................46
Managing System Software Through Skype for Business Server.................................... 46
Configure System to Upgrade or Downgrade Software Through Skype for
Business Server................................................................................................ 47
Configure the Directory Services Contact List.................................................................. 47
Skype for Business Content Sharing................................................................................ 48
VbSS Support in Skype for Business Environments.............................................. 48
Calendaring Service.........................................................................................51
Enable the Calendaring Service........................................................................................51
Join Scheduled Meetings.................................................................................................. 53
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Configuring Network Settings.........................................................................54
Connecting to a LAN......................................................................................................... 54
LAN Status Lights...................................................................................................54
Configure LAN Properties...................................................................................... 55
Configure IP Address (IPv4) Settings.....................................................................58
Configure IP Address (IPv6) Settings.....................................................................59
Configure DNS Server Settings..............................................................................60
LLDP and LLDP-MED Support......................................................................................... 60
LLMP-MED Information Discovery......................................................................... 60
Behavior When LLDP is Enabled........................................................................... 61
Enable LLDP Using a USB Storage Device........................................................... 61
Enable LLDP in the Web Interface......................................................................... 61
IP Network Settings...........................................................................................................62
Configure H.323 Settings....................................................................................... 62
Configure the System to Use a Gatekeeper...........................................................62
SIP Settings............................................................................................................64
RTV and Skype-Hosted Conference Support........................................................ 68
AS-SIP Settings................................................................................................................ 68
Enable the AS-SIP Setting..................................................................................... 68
Configure AS-SIP Settings for MLPP..................................................................... 68
Add an AS-SIP Service Code.................................................................................69
Delete an AS-SIP Service Code.............................................................................69
Defining AS-SIP Outbound Precedence Call Defaults........................................... 69
Multilevel Precedence and Preemption (MLPP)............................................................... 70
Define MLPP Network Domains.............................................................................70
Add an MLPP Network Domain..............................................................................71
Alternative Network Address Type (ANAT)............................................................ 71
Multipoint Conference On a RealPresence Collaboration Server..................................... 72
Enable Call Escalation of Point-to-Point Calls........................................................72
Configure Network Quality Settings.................................................................................. 72
Lost Packet Recovery and Dynamic Bandwidth Settings.......................................75
Simplified ISDN Dialing..................................................................................................... 75
Configure Gateway Call Type Settings.................................................................. 75
Securing the System........................................................................................77
Configure Security Profiles................................................................................................77
Maximum Security Profile Requires Default Value Changes................................. 78
Managing System Access.................................................................................................78
Enable External Authentication.............................................................................. 79
Configure Local Access..........................................................................................80
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Configure Remote Access......................................................................................82
Local Accounts....................................................................................................... 83
Detecting Intrusions.......................................................................................................... 88
View Connections to Your System in a Sessions List.......................................................89
Secure API Access........................................................................................................... 89
Enable Secure API Access.................................................................................... 89
Disable Secure API Access....................................................................................89
Access the API with SSH....................................................................................... 90
Port Lockout...................................................................................................................... 90
Configure Port Lockout Settings.............................................................................91
Whitelist.............................................................................................................................92
Enable a Whitelist...................................................................................................92
Add IP Addresses to a Whitelist............................................................................. 92
IPv4 Address Formats............................................................................................93
IPv6 Address Formats............................................................................................93
Encryption......................................................................................................................... 93
Configure Encryption..............................................................................................94
Configuring Encryption Settings for SVC Calls...................................................... 95
Set the Transport Protocol for SVC Calls...............................................................95
Set Up AES Encryption for SVC Calls....................................................................95
Verify H.323 Media Encryption...............................................................................95
System Configuration with a Firewall or NAT....................................................................96
Basic Firewall/NAT Traversal Connectivity............................................................ 97
Configure the H.460 NAT Firewall Traversal..........................................................97
Security Certificates........................................................................................................ 100
How Certificates are Used....................................................................................100
Certificate Signing Requests................................................................................ 100
Configure Certificate Validation Settings..............................................................103
Install Certificates................................................................................................. 104
Certificate Revocation Settings............................................................................ 105
Remove a Certificate and CRL.............................................................................105
Set Up a Security Banner................................................................................................105
Set a Meeting Password................................................................................................. 106
Visual Security Classification.......................................................................................... 107
Enable Visual Security Classification................................................................... 107
Enable Room and Call Monitoring.................................................................................. 108
Monitor a Room or Call........................................................................................ 108
Send a Message to a System.............................................................................. 108
Configure the OCSP Revocation Method.............................................................108
Configuring Call Settings.............................................................................. 110
Contents
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Configure Call Settings................................................................................................... 110
Setting Call Preferences for SVC....................................................................................112
Configure SVC Dialing Options............................................................................ 112
Enable SVC Preference (H.264) for Calls............................................................ 114
Enable Automatic Answering of SVC Point-to-Point Calls................................... 114
Set Preferred Call Speeds.............................................................................................. 115
Configure the Recent Calls List.......................................................................................116
Set Call Answering Mode................................................................................................116
Set the Maximum Call Length......................................................................................... 117
Set a Multipoint Viewing Mode........................................................................................117
Enable Flashing Incoming Call Alerts............................................................................. 118
Turn Off Flashing Alerts....................................................................................... 118
Setting Up Audio-Only Calls............................................................................................118
Enable Audio-Only Calls...................................................................................... 118
Disable Audio-Only Calls......................................................................................119
Select the Call Type Order for Audio-Only Calls.................................................. 119
Place an Audio-Only Call from the System Web Interface...................................119
Displaying Participant Names Continuously in a Call..................................................... 119
Configure Participant Name Display.................................................................... 120
Setting Up a Directory....................................................................................121
Enable H.323.................................................................................................................. 121
Configure the Polycom GDS........................................................................................... 122
Configure the LDAP Directory Server............................................................................. 123
Managing Favorites Contacts and Groups......................................................................123
Types of Favorites Contacts.................................................................................124
Create a Favorites Contact.................................................................................. 124
Create a Favorites Group.....................................................................................125
Edit a Favorites Group......................................................................................... 125
Delete a Favorites Group..................................................................................... 125
Importing and Exporting Favorites....................................................................... 126
Setting Up Speed Dial.....................................................................................................126
Enable Speed Dial................................................................................................127
Add Speed Dial Contacts..................................................................................... 127
Image File Requirements for Speed Dial Contacts.............................................. 127
Upload an Image File for Speed Dial Contacts.................................................... 127
Remove Speed Dial Contacts.............................................................................. 128
Kiosk Mode...........................................................................................................128
Setting Up and Configuring Directory Servers................................................................ 129
Configuring a Directory Server............................................................................. 129
Contents
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Configuring Audio Settings...........................................................................131
Configure General Audio Settings...................................................................................131
Configure Audio Input Settings....................................................................................... 133
3.5mm Audio Input............................................................................................... 135
Audio Output Settings..................................................................................................... 136
Configure Audio Output Settings..........................................................................136
Set the Speaker Volume...................................................................................... 137
Stereo Settings................................................................................................................137
Test StereoSurround.......................................................................................................138
Acoustic Fence Technology............................................................................................ 139
Configure the Acoustic Fence.............................................................................. 139
USB and Bluetooth Headset Support..............................................................................139
Configuring Video Settings........................................................................... 141
Monitor Resolution Rates for RealPresence Group Series Systems.............................. 141
Full-Motion HD................................................................................................................ 142
Maximize HDTV Video Display....................................................................................... 143
Monitor Profiles............................................................................................................... 143
Configure Monitor Profile Settings........................................................................143
Prevent Monitor Burn-In.................................................................................................. 147
Adjust Brightness for Room Lighting...............................................................................147
CEC Monitor Controls..................................................................................................... 148
Enable CEC Controls........................................................................................... 148
Disable CEC Controls.......................................................................................... 148
Configure Video Input Settings....................................................................................... 149
Configure RS-232 Serial Port Settings............................................................................151
Configuring Monitor Settings...........................................................................................153
Configure Monitor Settings...................................................................................153
Third-Party Touch Panel Controls...................................................................................154
Configure Secondary Monitors for Content.....................................................................155
Configuring a Camera or Camera Control System..................................... 156
Configure Camera Settings.............................................................................................157
Setting Up a Polycom EagleEye IV Camera................................................................... 158
EagleEye IV Camera Orientation......................................................................... 159
Setting Up Polycom EagleEye Acoustic Camera............................................................159
EagleEye Acoustic Camera Indicator Lights................................................................... 160
Setting Up a Polycom EagleEye Producer System.........................................................161
Calibration............................................................................................................ 161
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Camera Tracking..................................................................................................162
Update EagleEye Producer Software...................................................................164
Update the EagleEye Producer System Image....................................................164
EagleEye Producer Indicator Lights..................................................................... 165
Download System Logs and Configurations........................................................ 166
Participant Count CDR Details............................................................................. 166
Perform a Factory Restore................................................................................... 167
Improve Camera Tracking Performance......................................................................... 167
Participant Count CDR Details........................................................................................168
Set Up the Polycom EagleEye Director.......................................................................... 168
Adjust the Room View.......................................................................................... 169
Calibrate the EagleEye Director Cameras........................................................... 169
Perform a Factory Restore for the EagleEye Director..........................................170
Troubleshooting EagleEye Director Camera Calibration......................................170
Troubleshooting EagleEye Director Camera Tracking......................................... 170
Camera Tracking in the Local Interface.......................................................................... 171
Disable Camera Tracking for EagleEye Director..................................................171
Enable Camera Tracking for EagleEye Director.................................................. 171
Positioning the Polycom EagleEye Director....................................................................172
EagleEye Director Indicator Light....................................................................................173
Transfer EagleEye Director Logs......................................................................... 174
EagleEye Director Software Updates...................................................................174
Camera Presets.............................................................................................................. 175
Configure FECC on the Far-end Site Camera..................................................... 175
Polycom EagleEye Director II Camera System............................................176
Position the EagleEye Director II Camera System..........................................................177
Indicator Lights................................................................................................................179
Setting Up a Polycom EagleEye IV Camera................................................................... 180
Change the EagleEye IV Camera........................................................................ 180
EagleEye IV Camera Orientation......................................................................... 181
Change Camera Tracking Settings...................................................................... 181
Call Detail Report (CDR).................................................................................................183
Download a Call Detail Report (CDR).................................................................. 186
Update Software Using a USB Drive.............................................................................. 186
View System Status for EagleEye Director II Camera System....................................... 187
Camera System Diagnostics...........................................................................................188
EagleEye Director II Camera System Diagnostics............................................... 188
Download System Logs and Configurations................................................................... 189
Perform a Factory Restore..............................................................................................190
Contents
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Configuring Remote Control Behavior.........................................................191
Configure Remote Control Behavior............................................................................... 191
Programming the Remote Control.................................................................................. 192
Set the Remote Control Channel ID.....................................................................192
Set the Remote Control Channel ID for a Specific System.................................. 193
Confirm the Channel ID........................................................................................193
Recharge the Remote Control Battery................................................................. 194
Remote Control Operation on RealPresence Group 700 Systems...................... 195
Enabling Mobile Devices as Controllers...................................................... 196
Enabling RealPresence Mobile....................................................................................... 196
SmartPairing Prerequisites...................................................................................196
Configure SmartPairing........................................................................................ 196
Enabling Content Sharing............................................................................. 198
Configure Content Sharing..............................................................................................198
Adjust Audio Level for Content........................................................................................199
Connecting a Computer.................................................................................................. 199
Configure Monitor 1 as the Content Monitor................................................................... 199
Configure Monitor 2 as the Content Monitor................................................................... 199
Setting Up a Polycom Content Display Application.........................................................200
Download and Install Polycom
®
People+Content
â„¢
Technology...........................200
Configure Closed Captioning.......................................................................................... 200
Enter Closed Captions on the Web Interface....................................................... 201
Enter Closed Captions Using Equipment Connected to a Serial RS-232 Port.....202
Dial-Up Connection to the System's RS-232 Serial Port......................................202
Enable VisualBoard Content Sharing..............................................................................204
Prerequisites for the VisualBoard Application................................................................. 204
Configure the Polycom UC Board................................................................................... 204
Sharing Content During Calls..........................................................................................205
Configuring DVD Player Settings.................................................................................... 205
Adjust DVD Audio Settings for Content................................................................205
Configuring Call Recording...........................................................................207
Polycom RealPresence Media Suite Recording............................................................. 207
Enable Recording Controls.................................................................................. 207
Recording Calls Remotely....................................................................................207
Configure Monitor Settings for Recording on a RealPresence Group 700 System........ 209
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Customizing the Local Interface................................................................... 210
Change the Background Image on the Home Screen.................................................... 210
Change the Startup Image on the Home Screen............................................................ 210
Set Up the Address Bar.................................................................................................. 211
Calling............................................................................................................. 213
Call a Favorite Contact....................................................................................................213
Call a Speed Dial Contact............................................................................................... 213
Call a Recent Call Contact.............................................................................................. 213
Place a Call..................................................................................................................... 214
Searching Directory Contacts to Call.............................................................................. 214
Browse Global Contact Entries to Call............................................................................ 214
Place a Cascaded Call....................................................................................................215
Placing an Audio-Only Call............................................................................................. 216
Setting Up a Polycom RealPresence Touch Device................................... 217
Positioning the RealPresence Touch Device.................................................................. 217
Run the RealPresence Touch Device Setup Wizard...................................................... 217
Power Off the RealPresence Touch................................................................................218
Wake the RealPresence Touch...................................................................................... 218
Enable the RealPresence Touch Device........................................................................ 219
Pairing the Device........................................................................................................... 219
Pairing States....................................................................................................... 219
Pair For the First Time..........................................................................................219
Pair to a Previously Paired System...................................................................... 220
Unpair a RealPresence Touch............................................................................. 220
Remove a System from the Paired System List...................................................220
Managing the RealPresence Touch Device....................................................................221
Open a Remote Management Window................................................................ 221
Pair Using RealPresence Touch Web Interface...................................................221
Unpair Using the RealPresence Touch Web Interface.........................................222
Change the RealPresence Touch User Name and Password............................. 222
Configure Network Settings..................................................................................222
Enable Recent Calls and Speed Dial................................................................... 224
Customize the RealPresence Touch Screens................................................................ 224
Choose the Home Screen Icons.......................................................................... 224
Choose the Place a Call Screen Icons.................................................................225
Change the Background Image............................................................................226
Setting Up and Configuring Directory Servers for the RealPresence Touch.................. 226
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Set Up Directory Servers for the RealPresence Touch........................................226
Enable Microsoft Skype Mode for RealPresence Touch.................................................227
Enable Skype for Business Mode................................................................................... 228
Disable Skype for Business Mode.................................................................................. 228
Updating Software...........................................................................................................229
Dynamic Polycom Touch Device Software Updates............................................ 229
Managing Polycom Touch Device Software on Your Server............................... 230
Update Software from the Web Interface............................................................. 231
Update Software from the Local Interface............................................................231
Update RealPresence Touch Software from a USB Storage Device...................231
Update the Software and the Factory Restore Partition From a USB Storage
Device............................................................................................................. 232
Restart the RealPresence Touch Device........................................................................ 233
Restart a System from a RealPresence Touch Device...................................................233
Troubleshooting on the RealPresence Touch Device.....................................................233
View System Details and Connection Status....................................................... 233
View Call Statistics............................................................................................... 233
Download RealPresence Touch Logs.................................................................. 234
Transfer RealPresence Touch Logs to a USB Storage Device............................234
Perform a Factory Restore on the RealPresence Touch..................................... 234
Perform a Factory Restore Using a USB Storage Device....................................235
Test the Software Download URL........................................................................ 235
Setting Up a Polycom Touch Control Device.............................................. 237
Positioning the Polycom Touch Control.......................................................................... 237
Set Up the Polycom Touch Control.................................................................................237
Enable the Polycom Touch Control.................................................................................238
Configuring the Software.................................................................................................238
Configure LAN Settings........................................................................................238
Configure Location and Time Settings................................................................. 240
Configure Admin ID and Password...................................................................... 241
Powering On the Polycom Touch Control....................................................................... 241
Power Off the Polycom Touch Control............................................................................241
Wake the Polycom Touch Control...................................................................................242
Pairing States for the Polycom Touch Control................................................................ 242
Pairing the Polycom Touch Control Device.....................................................................242
Pair the Polycom Touch Control Device...............................................................243
Pair to a System After Setup................................................................................ 243
Unpair the Polycom Touch Control Device.......................................................... 243
Managing the Polycom Touch Control Remotely............................................................243
Open the Remote Management Window............................................................. 244
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Transfer Polycom Touch Control Logs to a USB Storage Device........................244
Updating the Software.....................................................................................................244
Configure Your Web Server as the Update Site for the Polycom Touch Control. 245
Update Software Manually from the Web Interface..............................................246
Update Software Automatically in the Web Interface........................................... 246
Update Software Automatically in the Local Interface..........................................247
Update Software Manually in the Local Interface.................................................248
Update Software from a USB Storage Device..................................................... 248
Set a Software Version as Current for the Polycom Touch Control..................... 249
Remove a Polycom Touch Control Software Version.......................................... 249
Troubleshooting on the Polycom Touch Control Device................................................. 250
Polycom Touch Control Indicator Light................................................................ 250
View System Details.............................................................................................250
Perform a Factory Restore on the Polycom Touch Control..................................251
Perform a Factory Restore Using a USB Storage Device on the Polycom
Touch Control..................................................................................................251
System Maintenance......................................................................................253
Managing System Profiles.............................................................................................. 253
Store a Setting Profile.......................................................................................... 253
Upload a Profile....................................................................................................253
Perform a Factory Restore of a System............................................................... 254
Delete Data and System Files..............................................................................256
Controlling the System Fan Speed................................................................................. 256
Configure the System Fan Speed........................................................................ 256
Restoring and Resetting a System..................................................................................257
System Log Files.............................................................................................................257
View Log File Status.............................................................................................257
Configure System Log Management....................................................................257
Configure System Log Level and Remote Logging..............................................258
Retrieving Log Files........................................................................................................ 260
Download System Log Files.................................................................................260
Transfer System Log Files................................................................................... 260
SNMP Reporting.................................................................................................. 260
Upgrading System Software........................................................................................... 263
Preparing to Upgrade........................................................................................... 264
System Software Updates....................................................................................264
Installing an Older Software Version...............................................................................267
Determine the Software Version.......................................................................... 268
Delete System Settings........................................................................................ 268
Downgrading Tips................................................................................................ 268
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Troubleshooting............................................................................................. 269
General Troubleshooting.................................................................................................269
View Remote Sessions on the System........................................................................... 270
Placing a Test Call.......................................................................................................... 270
RealPresence Group System Indicator Lights..................................................... 271
RealPresence Group 700 Indicator Lights........................................................... 272
EagleEye Producer Indicator Lights..................................................................... 273
Audio and Video Tests.................................................................................................... 273
Audio Meters........................................................................................................ 275
Set Audio Meter Levels........................................................................................ 275
System Diagnostics.........................................................................................................275
Access Diagnostic Screens in the Web Interface.................................................275
Access Diagnostic Screens in the Local Interface............................................... 276
Viewing System Details on the Local Interface............................................................... 278
Access the Information Screen............................................................................ 278
Access the Status Screen.................................................................................... 279
View Call Statistics for an Active Point-to-Point Call With the Remote Control....281
View Call Statistics for an Active Multipoint Call with the Remote Control...........281
View Call Statistics for an Active Point-to-Point Call on the Polycom Touch
Control.............................................................................................................281
View Call Statistics for an Active Multipoint Call on the Polycom Touch Control. 282
Provisioning Service Registration Failure....................................................................... 282
Call Detail Report (CDR).................................................................................................282
Download a Call Detail Report (CDR).................................................................. 285
Troubleshoot a Manual System Software Update...........................................................286
Knowledge Base............................................................................................................. 286
Before You Contact Polycom Technical Support............................................................ 286
Locate the System Serial Number........................................................................286
Locate the Software Version................................................................................ 286
Locate Active Alert Messages.............................................................................. 287
Locate the IP Address and H.323 Extension Settings..........................................287
Locate the LAN Status......................................................................................... 287
Locate Diagnostics on the Local Interface........................................................... 287
Contacting Technical Support......................................................................................... 287
Polycom Solution Support.................................................................................... 288
System Panel Views.......................................................................................289
Polycom RealPresence Group 300 System....................................................................289
Polycom RealPresence Group 310 System....................................................................290
Polycom RealPresence 500 System...............................................................................292
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Polycom RealPresence Group 700 System....................................................................295
Port Usage...................................................................................................... 299
Connections to Systems................................................................................................. 299
Connections from Systems............................................................................................. 303
Security Profile Default Settings...................................................................310
Maximum Security Profile Default Settings..................................................................... 310
Changing Maximum Security Profile Default Values............................................322
Other Restrictions When Using the Maximum Security Profile............................ 323
High Security Profile Default Settings............................................................................. 323
Changing High Security Profile Default Values.................................................... 334
Medium Security Profile Default Settings........................................................................334
Changing Medium Security Profile Default Values...............................................344
Low Security Profile Default Settings.............................................................................. 345
Call Speeds and Resolutions........................................................................ 356
Point-to-Point Call Speeds.............................................................................................. 356
Multipoint Call Speeds.................................................................................................... 356
High-Profile Call Speeds and Resolutions...................................................................... 357
Multipoint Resolutions for High Definition Video............................................................. 358
Resolution and Frame Rates for Content Video............................................................. 359
Contents
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Before You Begin
Topics:
• Get Help
The Polycom RealPresence Group Series Administrator Guide is for administrators who need to install
system software, options, and accessories, and to configure, customize, manage, and troubleshoot
Polycom
®
RealPresence
®
Group Series systems.
This guide covers the RealPresence Group 300, RealPresence Group 310, RealPresence Group 500,
and RealPresence Group 700 systems.
This guide provides concepts and general guidance to the system administrator. Polycom expects the
administrator to be a mid-grade IT professional who is experienced in system administration.
Please read the Polycom system documentation before you install or operate the system. The following
related documents for systems are available at Polycom Support:
• Polycom RealPresence Group Series Setup Sheet : Describes the contents of your package, how
to assemble the system and accessories, and how to connect the system to the network. The setup
document is included in the system package.
• Polycom RealPresence Group Series Quick Tips : Quick reference on how to use basic features
• Polycom RealPresence Group Series User Guide : Describes how to perform video conferencing
tasks in the system local interface
• Polycom RealPresence Group Series Integrator Reference Guide: Provides cable information and
API command descriptions
• Polycom RealPresence Group Series Regulatory Notices : Describes safety and legal
considerations for using Polycom RealPresence Group Series systems
• Polycom RealPresence Group Series Release Notes
Polycom recommends that you record the serial number and option key of your system here for future
reference. The serial number for the system is printed on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
Get Help
For more information about installing, configuring, and administering Polycom products, refer to
Documents and Downloads at Polycom Support.
Polycom and Partner Resources
To find all Polycom partner solutions, see Strategic Global Partner Solutions.
The Polycom Community
The Polycom Community gives you access to the latest developer and support information. Participate in
discussion forums to share ideas and solve problems with your colleagues. To register with the Polycom
Polycom, Inc. 14
Community, simply create a Polycom online account. When logged in, you can access Polycom support
personnel and participate in developer and support forums to find the latest information on hardware,
software, and partner solutions topics.
Before You Begin
Polycom, Inc. 15
Getting Started
Topics:
• High Definition Video Conferencing
• User Interface Customization
• Security Setting Management
• Call Setting Configuration
• Powering On and Off
• Navigating the System
High Definition Video Conferencing
RealPresence Group Series systems offer the following high-definition (HD) capabilities:
• Send people or content video to the far site in HD
• Receive and display video from the far site in HD
• Display near-site video in HD
• Full-motion HD
Systems with HD capability can send video in wide-screen, HD format. To send video in HD format, use
any model of Polycom camera that supports HD video and a Polycom system capable of sending 720p or
better video.
When the far site sends HD video, RealPresence Group Series systems with HD capability and an HD
monitor can display the video in wide-screen, HD format. The HD 720 format supported by these systems
is 1280 x 720, progressive scan format (720p). RealPresence Group Series systems with 1080 capability
can receive 1080p progressive format and can display 1080p progressive or 1080i interlaced format.
Near-site video is displayed in HD format when you use an HD video source and an HD monitor.
However, near-site video is displayed in SD if the system is in an SD or lower-resolution call.
To use HD for a multipoint call, keep the following requirements in mind:
• The call must be hosted by a system or a conferencing platform that supports HD such as Polycom
RealPresence Collaboration Server 1500 or 2000.
• The system host must have the appropriate option keys installed.
• All systems in the call must support HD (720p at 30 fps) and H.264.
• The call rate must be high enough to support HD resolution.
• The call cannot be cascaded.
Polycom, Inc. 16
User Interface Customization
You can use the RealPresence Group Series system web interface to configure how information is
displayed for end users on the Home screen of the system local interface.
Home Screen Icons appear in the lower center of the system local interface, three at a time. By default,
users see the icons shown in the following table in this location.
Icon Name
Camera
Opens the Camera Control screen.
Place a Call
Opens the Place a Call screen, where you can
manually dial a call, or can select a contact name from
a list.
Content
Appears only when a content source is detected.
Security Setting Management
To configure your RealPresence Group Series system security settings using the system web interface,
use a supported browser with cookies enabled. For a list of supported browsers and version numbers,
refer to the Polycom RealPresence Group Series Release Notes .
To access the system web interface, open a web browser and enter the IP address of the system using
the https protocol; for example, use the format https://10.11.12.13.
Caution: The HTTPS protocol ensures that the configuration of all login information (such as user
names and passwords) is transmitted using an encrypted channel, including those user
names and passwords used to communicate with third-party systems on your network. Using
HTTPS severely limits the ability of anyone on the network to discover these credentials. For
this reason, all attempts to use the system web interface via HTTP are redirected to the
HTTPS interface.
You can find security settings and passwords in the system web interface at Admin Settings > Security.
Settings are under different sections of the security interfaces. In accordance with local laws and
regulations, not all security settings are available in all countries.
Getting Started
Polycom, Inc. 17
Call Setting Configuration
The RealPresence Group Series system call settings screen allows you to determine which settings are
available to users when they place and answer calls in the system local interface.
Powering On and Off
After you have connected all of the equipment that you will use with the RealPresence Group Series
system, connect the power cable and power on the system. Note that Polycom RealPresence Group 300,
310, 500, and 700 systems do not have what you might think of as a power button—they have a power
proximity sensor. Instead of pressing an actual button that moves, you touch the sensor (or near the
sensor) that indicates power on the front of the system.
Note: Make sure that the system is powered off before you connect devices to it or before you unplug
the power cable. Do not unplug the power cable when the system is powered on.
Power On the System
You can use the remote control or the power sensor to power on the RealPresence Group 300, 310, and
500 systems.
Do one of the following:
• If the system is asleep, using the remote control, press any button or pick it up to wake the system.
• Press on the remote control.
• Touch the power sensor on the front of the system.
The Polycom screen is displayed within about 10 seconds.
Power Off the System
You can use the remote control or the power sensor to power off the RealPresence Group 300, 310, and
500 systems.
Do one of the following:
• Press and hold on the remote control.
• Touch and hold the power sensor on the front of the system.
The indicator light changes color and blinks, indicating that the system is shutting down. Release the
power sensor when the indicator light changes color.
Powering On the RealPresence Group 700 System
You can use the remote control or the power sensor to power off the RealPresence Group 700 system.
The RealPresence Group 700 system can be powered on and off with the remote using the same buttons
as shown for the other RealPresence Group Series systems; however, the RealPresence Group 700
system supports a low-power standard that limits the power supplied to the camera when the system is
powered off. So, if the EagleEye IV or EagleEye III camera is receiving its power only from the HDCI
Getting Started
Polycom, Inc. 18
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Poly EF2210 Single Channel Acoustic Echo / Noise Canceller Administrator Guide

Category
Video conferencing systems
Type
Administrator Guide

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