Barco service bulletin
Serial Number: 1330
Date: 19/04/2017
Product: CS-100/CSE-200/CSM-1 /CSC-1
Priority code*: D
1. CLICKSHARE BUTTONS DO NOT WORK ON
MAC OS X EL SIERRA ( 10 .1 2 AND HIGH ER)
1.1 General
Phenom enon
When plugged into Mac running OS X 10 Sierra, ClickShare buttons can’t connect to the
base unit.
Affected devices
• CSM-1 unit with version 1.06.01.0004 and versions below
• CSC-1 unit with version 1.09.02.0003 and versions below
• CS-100 unit with version 1.03.01.0003 and below
• CSE-200 unit with version 1.03.01.0005 and below
Solution
Due to changes in the MAC OS X, the ClickShare screen capturing client on the Button
cannot be started. Follow the steps below to get your ClickShare device being able to work
on MAC OS X.
Update your Base Unit to the latest firmware version (available from Barco’s website,
w
ww.barco.com). After the Bas e Unit update, pair and update the Buttons with the Base
Unit to make sure that the ClickShare Button also has the latest capturing client.
If it is not possible to pair the Buttons with the Base Unit, there is the option to update the
Buttons over WiFi on a Windows laptop. Please be informed that the update over WiFi can
take up to 10 minutes.
The new software versions on the Base Unit should be at least:
• CSM-1 unit with version 1.06.02.0005 and above
• CSC-1 unit with version 1.09.03.0006
• CS-100 unit with version 1.03.01.0003 and above
• CSE-200 unit with version 1.03.01.0005 and above
Barco NV
Beneluxpark 21, 8500 Kortrijk, Belgium
www.barco.com
Page 1 of 2
Barco service bulletin
1.2 Approvals
Modification approved by:
Customer Support
Engineer
R&D Manager
Product Manager Quality Manager
If you should have any more questions, or remarks, please do not hesitate to contact our
technical support team via the f ollowing web site w
ww.Barco.com/esupport.
InfoT: 1330
Page 2 of 2
Bjorn Verhamme
Philippe Martin
Lieven Bertier
Herman De Munter
Bertier
Lieven
Digitally signed
by Bertier Lieven
Date: 2017.04.24
14:07:49 +02'00'
De Munter
Herman
Digitally signed by
De Munter Herman
Date: 2017.04.24
16:12:12 +02'00'
24 Apr 2017
24 Apr 2017
24 Apr 2017
24 Apr 2017
/