Ergotron Product Integration: Tier 2 Service Program User manual
- Category
- Warranty & support extensions
- Type
- User manual
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Product Sheet
Service Program
Ergotron
®
e-05-075-EA
www.ergotron.com
© 2010 Ergotron, Inc.
All rights reserved
Save time and money by allowing the experts to install and service
Ergotron products
• Improve asset management and extend asset life cycle
• Reduce maintenance costs
• Safeguard operational efficiencies and maintain uptime
• Resolve potential problems in a timely manner
• Free up valuable resources to focus on your business
Site Readiness,
StyleView Carts
North America/APAC
SRVC-SR-01
EMEA
SRVCE-SR-01
• One-day visit per facility
• Training for facilities, bio-med and IT personnel on installation,
function of carts and set-up/use of StyleLink software
• Training for clinical staff on cart use and adjustment, StyleLink
software and troubleshooting
• Available for work in conjunction with integration crew if desired
• Assurance that delivery and install plans are site appropriate and
able to be implemented by employees
• Recommendations for proper storage and charging locations for
cart inventory
• Follow up: contact to ensure satisfaction after completion of
training
Integration,
StyleView Carts
North America/APAC
SRVC-CINP-01A non-powered 10–99
SRVC-CINP-01B non-powered 100+
SRVC-CIP-01A powered 10–99
SRVC-CIP-01B powered 100+
EMEA
SRVCE-CINP-01A non-powered 10–99
SRVCE-CINP-01B non-powered 100+
SRVCE-CIP-01A powered 10–99
SRVCE-CIP-01B powered 100+
• Preventive maintenance check
• Set up and configure carts
• Tailor configurations to user’s specific hardware
• Unpack carts, monitors, CPUs, laptops, keyboards, mice, etc.
• Prepare carts for hardware installation
• Install hardware (carts, monitors, CPUs, laptops, keyboards,
mice, etc.)
• Adjust all cart movements (counterbalance per weight of
hardware)
• Route and organize cabling
• Install the StyleLink
®
software (Basic Client Version), upon
request. This ensures an easier installation of Enterprise Software
• Follow up: contact to ensure satisfaction after completion of
integration
• Thirty-day warranty, starts on final day of service site visit
Minimum order quantities are required on a per site basis
Product Integration,
Non StyleView Carts
North America/APAC
SRVC-PI-01 Tier 1, 25+
SRVC-PI-02 Tier 2, 10+
SRVC-PI-03 Tier 3, 10+
EMEA
SRVCE-PI-01 Tier 1, 25+
SRVCE-PI-02 Tier 2, 10+
SRVCE-PI-03 Tier 3, 10+
• Set up and configure product
• Tailor configurations to user’s specific hardware
• Unpack product, monitors, CPUs, laptops, keyboards, mice, etc.
• Assemble product and prepare for hardware installation
• Install hardware (monitors, CPUs, laptops, keyboards, mice, etc.)
• Adjust all product movements (counterbalance per weight of
hardware)
• Route and organize cabling
• Follow up: contact to ensure satisfaction after completion of
integration
• Thirty-day warranty, starts on final day of service site visit
Minimum order quantities are required on a per site basis
Americas Sales and
Corporate Headquarters EMEA Sales APAC Sales Worldwide OEM Sales
St. Paul, MN USA
(800) 888-8458
+1-651-681-7600
www.ergotron.com
sales@ergotron.com
Amersfoort, The Netherlands
+31 33 45 45 600
www.ergotron.com
info.eu@ergotron.com
Tokyo, Japan
www.ergotron.com
apaccustomerservice@ergotron.com
www.ergotron.com
info.oem@ergotron.com
Visit www.ergotron.com for more information on these products
© 2010 Ergotron, Inc. rev. 12/09/2010 e-05-075-EA Content is subject to change without notification
Preventive Maintenance,
3 Year, StyleView Carts
10 cart minimum
North America/APAC
SRVC-PMNP-03 non-powered
SRVC-PMP-03 powered
EMEA
SRVCE-PMNP-03 non-powered
SRVCE-PMP-03 powered
Requires separate purchase of Cart Integration service. Purchase of
3-year program required within 1 year of integration service. Initial
maintenance visit occurs approximately 12 months after integration
• One on-site visit per year over 3 consecutive years
• Detailed inspection of entire cart—upper cart, lower cart and
power system—including adjustment of all counterbalance
mechanisms. Replacement up to $50 USD equivalent of broken
or worn parts over a 3-year period (for 3-year service only)
• Preventive maintenance checklist used to evaluate entire cart
• Service report on all carts evaluated at completion of the
maintenance visit, which documents service on each cart for
your asset management
• Follow up: contact to ensure satisfaction after completion of
each visit
• For carts using StyleLink (Basic Client Version): customer would
send Ergotron their StyleLink files 30–45 days after install for us
to review and recommend best practices within 3 business days.
StyleLink files will then be downloaded by Ergotron during the
annual visits, analyzed and recommendations reported back to
the customer within 3 business days
• Three-year service includes proactive notification regarding next
service visit
• Thirty-day warranty, starts on final day of service site visit
Preventive Maintenance,
One Visit, StyleView Carts
10 cart minimum
North America/APAC
SRVC-PMPNO-01
EMEA
SRVCE-PMPNO-01
• Detailed inspection of entire cart—upper cart, lower cart and
power system—including adjustment of all counterbalance
mechanisms.
• Preventive maintenance checklist used to evaluate entire cart
• Service report on all carts evaluated at completion of the
maintenance visit, which documents service on each cart for
your asset management
• For carts using StyleLink (Basic Client Version): StyleLink files will
be downloaded by Ergotron during the annual visit, analyzed and
recommendations for future best practices reported back to the
customer within 3 business days
• Follow up: contact to ensure satisfaction after completion of visit
• Thirty-day warranty, starts on final day of service site visit
Integration & Preventive
Maintenance, 3 Year,
StyleView Carts
North America/APAC
SRVC-ANP-03A non-powered 10–99
SRVC-ANP-03B non-powered 100+
SRVC-AP-03A powered 10–99
SRVC-AP-03B powered 100+
EMEA
SRVCE-ANP-03A non-powered 10–99
SRVCE-ANP-03B non-powered 100+
SRVCE-AP-03A powered 10–99
SRVCE-AP-03B powered 100+
• Preventive maintenance check
• Set up and configure carts
• Install the StyleLink (Basic Client Version), upon request. This
ensures an easier installation of Enterprise Software
• Tailor configurations to user’s specific hardware
• Unpack carts, monitors, CPUs, laptops, keyboards, mice, etc.
• Prepare carts for hardware installation
• Install hardware (carts, monitors, CPUs, laptops, keyboards,
mice, etc.)
• Adjust all cart movements (counterbalance per weight of
hardware)
• Route and organize cabling
• For carts using StyleLink (Basic Client Version): customer would
send Ergotron their StyleLink files 30–45 days after
install for review and recommendations for best practices.
Recommendations would be sent back within 3 business days of
receiving the files
• One on-site visit per year over 3 consecutive years
• Detailed inspection of entire cart—upper cart, lower cart and
power system—including adjustment of all counterbalance
mechanisms. Replacement up to $50 of broken or worn parts
over the 3-year period
• Preventive maintenance checklist used to evaluate entire cart
• Service report on all carts evaluated at completion of each
maintenance visit, which documents service on each cart for
your asset management
• Proactive notification regarding next service visit
• Follow up: contact to ensure satisfaction after completion of
each visit
• Thirty-day warranty, starts on final day of service site visit
Minimum order quantities are required on a per site basis
Battery Replacement,
StyleView Carts
North America/APAC
SRVC-BR-33 33 amp/hr batteries
• Remove old batteries
• Install 2 fully charged new 33 Ah batteries
• Install cable harnesses
• Dispose of the old batteries
• Route and organize cabling
• Follow up: contact to ensure satisfaction after completion of
Battery Service
Complete Service,
3 Years, StyleView Carts
10 cart minimum
North America/APAC
SRVC-COMP-03 powered
• All phases of Cart Integration performed by a certified service
provider, including: cart preparation for hardware installation,
hardware installation, adjustment of cart components, cable
routing, StyleLink software installation, initial preventive
maintenance check
• Preventive maintenance—comprehensive evaluation of cart
inventory, via a 3-step process: upper cart inspection,
lower cart inspection, power system inspection
• Battery replacement: remove installed batteries, install fully
charged new batteries, install cable harnesses, dispose of the old
batteries
• Service report on all inspected carts
• Inspections conducted by a trained, certified and contracted
service provider
• Thirty-day warranty, starts on final day of service site visit
(batteries exempt)
• Battery warranty: limited one (1) year performance warranty and
six (6) month warranty against manufacturer’s defects
StyleLink
Remote Analysis
North America/APAC
SRVC-STYLK-01
EMEA
SRVCE-STYLK-01
• The StyleLink (Basic Client Version) must be installed. Customer
would send Ergotron their StyleLink files 30–45 days after
install for review and recommendations for best practices.
Recommendations would be sent back within 3 business days of
receiving the files
• The customer would be allowed to send 3 more StyleLink
reports to Ergotron (probably quarterly) that would be analyzed
and a response sent back within 3 business days regarding any
exceptions in the files
• Ergotron will provide a summary report at the end of the 1-year
period and recommend best practices for future consideration
• Summary of the service offered:
1–1.5 month – post deployment evaluation of the practices and
provide best practices guidance
4–6 months – validation of practices, check for exceptions –
high temp, deep discharges, verify power system functions, etc
7–9 months – validation of practices, check for exceptions, verify
power system functions, analyze battery state of health and
make recommendations
Final Check – provides a full summary and recommendations for
improved practices
• Service expires 1 year from purchase
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Ergotron Product Integration: Tier 2 Service Program User manual
- Category
- Warranty & support extensions
- Type
- User manual
- This manual is also suitable for
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