Troubleshooting Charts . . . . . . . . . . . . . . . . . . . . . . . 195
Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
LCD Blank or Power-On Problems ............... 198
Screen Messages . . . . . . . . . . . . . . . . . . . . . . . . . 200
Other General Problems ..................... 201
What If Testing Cannot Find the Problem? ............ 203
Battery Power Problems ..................... 203
CD-ROM Drive Problems .................... 204
Diskette Drive Problems ..................... 205
Port Replicator Problems ..................... 205
External Monitor Problems .................... 206
Hibernation Problems . . . . . . . . . . . . . . . . . . . . . . . 207
Infrared Communication Problems ............... 207
Keyboard, External Numeric Keypad, and Pointing Device
Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Option Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 209
PC Card Problems ........................ 210
Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Software Problems . . . . . . . . . . . . . . . . . . . . . . . . 212
Getting Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Listing Installed Options ..................... 213
Recording Identification Numbers ................ 214
Getting Help, Service, and Information .............. 215
Using the HelpWare Support Family .............. 216
Purchasing Additional HelpWare Services ........... 220
Custom Services . . . . . . . . . . . . . . . . . . . . . . . . . 222
Obtaining IBM Operating System Updates ........... 223
About Your Warranty ....................... 223
Service outside North America ................. 224
Appendix A. Avoiding Hardware Conflicts .......... 231
Avoiding System Resource Conflicts ................ 231
Avoiding Conflicts When Using PC Cards ........... 232
List of System Resources ...................... 236
Appendix B. Advanced Information for PC Cards ...... 239
Auto Configurator for PC Card Director .............. 239
Starting the Auto Configurator Utility for OS/2 or Windows . 239
Adding to the CONFIG.SYS File .................. 243
Registered Drivers and Standard Rules for OS/2 ....... 243
Registered Drivers and Standard Rules for DOS and
Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Storage Card Device Driver ..................... 248
PCMCIA Storage Card Device Driver for OS/2 ........ 248
PCMCIA Storage Card Device Driver for DOS and Windows 248
Before Using PCMCIA Storage Cards ............. 248
xviii IBM ThinkPad 365X/365XD: User's Guide