Johnson Controls IQ PANEL User manual

Brand: Johnson Controls

Model: IQ PANEL

Type: User manual

Johnson Controls IQ PANEL is an advanced security and smart home system that offers a wide range of features to protect and automate your home. With its built-in camera, you can keep an eye on your property, even when you're away. The IQ PANEL also allows you to control your lights, locks, thermostat, and more, all from the convenience of a single touchscreen interface.

We hope you enjoy your new IQ Panel security and smart home platform. It will serve as the

“brain” of your home for many years to come. With it you can control your lights, locks,

thermostat, security and much more.

You won’t need a manual to operate your IQ Panel, but you can use this guide to learn more

about the features of this amazing new device. We hope it will add to your home’s decor and

make your home smarter and more energy efﬁcient!

SECURITY&

SMARTHOME

Document: IQP23-8–18

Revised on: 09/29/2020

Software Version: 2.5.3

IQ PANEL USER GUIDE

GETTING STARTED

Start by connecting your power. (Note: If your panel has been professionally installed, skip this page

Plug in the power connector

Route the wire behind the

retainer clip

Insert the wire into the

strain-relief

Now put on your cover and attach the table stand.

Place the top of the cover onto

the panel’s back plate

Push the cover down until it

snaps in place

Insert the table stand into the

mounting holes and push

upward until it snaps into place

Plug in your panel, power it on

Plug in the power supply

provided with your panel

Push and hold the standby

button on the side of the panel

for 3 seconds

Once the panel powers up, the

home screen will appear.

USING YOUR SYSTEM: BASICS

Swipe down to

access settings

Touch an icon to

view its contents

Swipe left/right

to change pages

Swipe a page away

when you are done

Navigation

Move from page to page

and access information on

each page using ﬁnger

touches, swipes, and

scrolling.

Scroll up/down to reveal

additional content on a page

Dismiss

To dismiss a pop up when

you are done, swipe left or

right to dismiss.

USING YOUR SYSTEM: MESSAGE CENTER

Contact

Easy access to your provider’s contact information, including phone

number, email, and website.

Video Tutorials

Watch videos to help you understand your system and service better.

To watch a video, touch a thumbnail. Video will begin playing

automatically.

Video controls appear on screen, To exit, touch the “back” button.

Alerts/Alarms

Alerts and alarms from your system like low battery alerts, alarms, and

power failures.

To dismiss, touch the circle to the left of the message and touch “OK” to

remove it from your message center.

You can also remove all messages at once by touching “Acknowledge All”

11/11/20

Message Center

Access your message center by touching the icon in the upper right corner. Once its open you’ll

see three sections: Contact, Video Tutorials, Alerts/Alarms, and Messages.

(Note: This icon may appear different than shown, depending on your provider’s settings)

Messages

Messages from your provider will also appear here.

To dismiss, touch the circle to the left of the message and touch “OK” to

remove it from your message center.

You can also remove all messages at once by touching “Acknowledge All”

USING YOUR SYSTEM: EMERGENCY PANIC

Emergency Panic

If you have a police, ﬁre, or medical emergency and your system is not armed or a sensor has not been triggered, you

can send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of

emergency you are experiencing. (Note: based on your location, not all options may appear or be available to you.)

Two-Way Voice

If your provider offers Two-Way Voice

service you’ll be able to speak to the

monitoring agent from the speakers and

microphone built right into your panel.

There’s a

stranger in my

backyard!

To send a police or emergency panic

without sounding the siren, using the

“Silent Alarm” at the bottom of the screen

Alarm Types

Canceling an Emergency Panic

To cancel an emergency panic, touch the

“cancel” button and enter a valid user code.

Cancel

Police: When touched it triggers the “Police”

siren pattern and sends a police emergency

signal to your provider’s monitoring station.

Fire: When touched it triggers the “Fire” siren

pattern and sends a ﬁre emergency signal to

your provider’s monitoring station.

Emergency: When touched it triggers the

“Emergency” siren pattern and sends an

emergency signal to your provider’s

monitoring station.

Sensor status:

USING YOUR SYSTEM: ARMING

Arming Options

Quickly choose from “stay” or “away”

Touch to access

arming options

Sensor List

Open or active sensors

appear in a scrollable list

on the right. Touch the

icons in the upper right

corner to switch your

view to either “Active”

or “All” sensors.

Open

Closed

Active

Idle

Unreachable

Tampered

Synchronizing

See add’l options by touching

the “>>” icon on the right

Additional Arming Options

Select these options before choosing your arming type

Arming Stay

Arms doors and windows only

Arming Away

Arms doors, windows and motions

Additional Options

View additional arming options by touching the “>>”

icon on the right side.

Bypass

Touch the circle next to a sensor to bypass it during

the arming sequence

Exit Sounds

The panel beeps as the timer counts down. Silence

these beeps before you choose the

arming type.

Entry Delay

The panel will give you time to disarm once a “delay

door” has been opened. Turn this off with a touch.

USING YOUR SYSTEM: DISARMING

Touch to disarm

panel manually

Disarming your System

When your system is armed, there are multiple ways to disarm:

Disarming Manually

To manually disarm your panel, touch the icon in the center of the

screen. You will be prompted to enter a valid code. Failure to

enter a valid code with the time required will trigger the alarm.

When someone manually disarms the panel the built in

camera will take a photo and save it on the camera page

along with the date, time, and name of the user.

Disarming Remotely

To remotely disarm your panel, login to your mobile app and touch

the “disarm” icon.

Disarming Automatically

You can connect your smartphone using Bluetooth and it will

automatically disarm your IQ Panel from an “Armed Away” state when it

comes within range. To connect a phone, follow the steps shown.

*You can connect up to ﬁve (5) smartphones for

touchless disarming. You may need to enable this

setting in your Bluetooth settings.

Bluetooth

Touchless

Disarming

Step 1:

Swipe down to

access settings

tray

Step 2:

Touch “SETTINGS”

Step 4:

Enter your code

Step 5:

Touch “BLUETOOTH DEVICES”

Step 3:

Touch “ADVANCED SETTINGS”

Pair

Step 7:

Touch “ADD DEVICE” The panel

will begin searching for new

devices in range (It may take up

to 60 seconds)

Step 9:

Touch “Pair”

Step 10:

When the messages appear on your

phone and IQ Panel, ensure the numbers

match and touch “Pair” on each.

Bluetooth Pairing Request

“IQ-Panel” would like to pair

with your phone. Confirm that

the code “12345” is shown on

the “IQ-Panel”.

Cancel

Pair

BLUETOOTH PAIRING REQUEST

CANCEL

PAIR

Device: My Phone

Pairing Code: 12345

Step 6:

Put your Bluetooth device in “pairing”

mode.

Step 8:

Select your device from the list

Download the

Alarm.com app

in the App store

or Google Play

Note: Remote disarming has not been evaluated by UL/cUL

ALARM EVENTS

Alarms

If the alarm is triggered the IQ Panel will sound

the siren and display a red alarm screen.

Police

When the system is armed and the

alarm is tripped or you touch the

“Police” emergency button the alarm

sounds with the “Intrusion” siren and

then activates the Two-Way Voice

microphone and speaker, if available.

Fire

When a Smoke or Carbon Monoxide

detector is triggered or someone

taps the “Fire” panic on the IQ Panel

the alarm sounds with the “Fire”

siren and then activates the Two-

Way Voice microphone and speaker,

if available.

Emergency

When you press an IQ Pendant or

trigger an emergency signal from the

IQ Panel, the alarm sounds with the

“Emergency” siren and then activates

the Two-Way Voice microphone and

speaker.

Speakers are located on each side of the panel

Microphones are located on the bottom of the panel

Two Way Voice

The built in microphones on the bottom of the

panel and the Two-Way Voice speaker on the

side of the panel activate after a connection to

the monitoring station has been made.

If your provider offers monitoring service, the

panel will automatically contact your monitoring

center using the dual path LTE and Wi-Fi

connection.

To disarm, touch the screen and enter your

passcode.

Preventing false alarms:

False alarms are a terrible waste of your public service

resources, and can erode your relationship with local

authorities. In some areas, authorities even charge a fee for

false dispatches.

Here’s some tips for avoiding false alarms:

-Use your system regularly, be comfortable with its operation.

-Make sure everyone who has access to your home has a valid

access code and is familiar with how to use the system.

-Ensure the doors you use the most are set up with delays to

give you enough time to disarm the system when you open a

door.

-Test your system regularly

-Develop a routine.

-Use alternative methods for arming and disarming (mobile

app, bluetooth disarming, etc.)

False Alarms

In the event of a false alarm, press disarm and

enter your user code. If your system is

monitored, be ready to provide your verbal

password to your security provider’s monitoring

agent if they contact you. If you are NOT able

to provide the correct verbal passcode, the

authorities may be contacted.

USING YOUR SYSTEM: CAMERA

Camera Page

Your IQ Panel’s built in camera captures photos in a variety of situations:

Disarm Photos

When the panel is disarmed manually, the built in camera takes a

photograph and saves it in the “ARM/DISARM” section. These

photos are accompanied by the username of the individual who’s

code was used, the date, and the time.

Settings Photos

When someone attempts to access your panel settings with an

invalid code, the built in camera takes a photograph and saves it

in the “SETTINGS” section. These photos are accompanied by

the date and time.

Alarm Photos

When the alarm is triggered, the built in camera takes a

photograph and saves it in the “ALARMS” section.

1- View Photo

Touch a photo thumbnail on the right

to view it on the left.

2- Full Screen

Touch the photo on the left to view it

full screen. Touch it again to return

to the camera page.

Note: While viewing photos full

screen you can swipe left/right to

view additional photos

Alarm.com/Login

Get your username

and password from

your provider

Photos to your Phone

Click the “Image

Sensor” tab

Click “Rules &

Alerts”

Click “Capture Alarm And

Disarm Images” to customize

Note: For supplementary use only, not part of the Fire and Security system

Alarm Videos

When the alarm is triggered, the built in camera will record up to a

4 minute video clip. This video is stored locally on the panel only.

3- Saving Photos to a Micro SD Card

When a Micro SD card is inserted in the panel, a SD card icon

will appear. Tab that icon to see options that will allow you to

save your photos and videos to the SD card. You can select

individual photos and videos or choose to “Save All”. Once

you have selected your photos, select “Copy to SdCard”.

USING YOUR SYSTEM: SETTINGS

Settings Tray

Access common settings by swiping down

from the top of the screen.

Security Status

See your panel’s

security status in the

upper right. Touch it

to go directly to the

security page

Battery & Radios

Touch an icon to get

more information

-Battery level

-Wi-Fi connection

-Bluetooth status

-LTE connection

Volume

Slide left/right to adjust

the panel voice

Brightness

Slide left/right to

adjust the screen

brightness

Settings

Touch to access the

full settings page.

From there you can

also access

“Advanced

Settings” (which will

require a passcode)

Messages & Alerts

Touch to access the message

center including your

provider’s contact information,

video tutorials, and system

messages

Photo Frame

Touch to access the

photo frame where you

can customize the

panel’s screensaver

Clean Screen

Disables the screen for 30 seconds

to allow you to clean it without

accidentally touching anything.

(Touch the “standby” button on the

side of the panel to cancel)

Language

Touch to change

panel language

Close Tray

Swipe up to

close the tray

Settings Page

From here you can adjust individual sound

settings, change your weather temperature

from Fahrenheit to Celsius, see the status of

your security and smart home devices, and

more.

Advanced Settings

Only the Master code can access this area.

From here you can manage users, run system

tests, reboot your system, connect Bluetooth

and Wi-Fi and more.

HOW TO ACCESS:

SOUND

DISPLAY

SD CARD

WEATHER

TEMPERATURE

STATUS

Z-WAVE DEVICES

STATUS

OTHER Z-WAVE

DEVICES

AUTOMATION

ADVANCED

SETTINGS

ACTIVITY MONITOR

USING YOUR SYSTEM: ADVANCED SETTINGS

Advanced Settings: Can only be accessed using the Master code.

About

View important information

about your system such as:

current software version,

IMEI, hardware version, etc.

This is a great place to look

if troubleshooting an issue

with Tech Support.

System Tests

Perform various system test

to ensure your system is

working properly. This is

another great place to go if

troubleshooting an unknown

issue with the system.

Edit Sensor

Don’t like the names of your

sensors? Easily customize

your sensor names from

here. You can also adjust

the chime type and turn

Voice Prompts on and off

from here.

Panel Reboot

Use this option if needing

to restart your panel. If

you’re experiencing

problems with your

system, try performing a

panel reboot. Often times,

a system restart can help a

system run more smoothly.

Power Down

Use this option if needing

to shut the system down

for any reason. Shutting

the system down any

other way can cause

potential issues.

Bluetooth Devices

Easily turn on the bluetooth

radio from here. This allows

you to use the touch-less

disarming feature. You can

add, delete and edit your

devices from here.

Wi-Fi

Connect the system to an

internet connection to ensure

the panel has a second path of

communication. This will help

speed up the communication

time to the central station and

greatly improve speed when

controlling home automation.

Sound

From the sound menu,

you can adjust the

volumes to your panel

voices, beeps and

chimes, and video

tutorials. You can also

edit sensor chimes, Z-

Wave device prompts,

Trouble Beeps and

touch sounds.

Important Note

If for some reason you are unable to access the settings

screen and need to reboot the system, you can do a hard

reboot by holding the power button on the side for 30

seconds. This should only be done if absolutely necessary.

For additional help and questions

on Advanced Settings, please

reach out to your security dealer.

IQ Remote Devices

From here, you can test

Remote Wi-Fi signal

strength and rediscover

Remotes that have lost

connection.

Access Point Settings

Enable and disable access

point for use with Wi-Fi

devices. Check with your

dealer before enabling or

disabling or you could cause

devices to loose connection.

User Management

Program up to 242

individual user codes for

each person that needs

access to the system.

Assign a name to each

code so that you know

who disarmed the system.

Master Settings

Choose your ﬁrst and

second preferred languages

to be toggled from the

settings tray (see previous

page) and require dealer or

installer permission to

access panel settings

SETTINGS: PHOTO FRAME

Photo Frame

When your panel is not in use, it turns into a

customizable photo frame.

Touch “ADD”

Delete

Touch a photo to select it. Touch

“Delete” to delete it from your panel

Add Photos

To add your own photos:

Touch each photo you wish to use or

choose “Select All”

Save your Photos onto a Micro SD card in

a folder called “Photos”

Insert your SD card into the slot on the

side of the panel

Choose either “Add” or “Replace”

Add: Does not delete the photos already on

the panel, only adds the photos you

selected

Replace: Deletes the photos already on

the panel and replaces them with the

new photos you selected

Wait at least 60 seconds after the photos

have copied to remove the SD Card

Settings

Inside settings you can choose whether you

want photos or a weather clock, if you want

the panel to turn itself off automatically in

the evenings, and more.

SETTINGS: ADDING A USER

Name

User Code

Confirm User Code

Type

Expiration Date

Add User

Enter Name

Please enter User Code

Please confirm User Code

User

Unlimited

Step 1:

Swipe down to access

settings tray

Step 2:

Touch “SETTINGS”

Step 4:

Enter your code*

Step 3:

Touch “ADVANCED

SETTINGS”

Step 5:

Touch “User Management”

Add User

Step 6:

Touch “Add User”

How to Add a New User

User Types

You can add up to 242 users to your

system, each with a custom name and

access level you allow.

Master: Access panel functions, camera,

and system settings.

User: Access panel functions, camera, but

NOT system settings.

Guest: Used to give arm and disarm

access to those users who will use the

panel on a temporary basis

Expiration Date: Choose a speciﬁc date

that will disable a user code

automatically.

Notiﬁcations

By creating individual users, you can set up custom text

notiﬁcations when they access or use your system,

keeping you connected no matter where you are.

Add User Screen

Once on the “Add User” screen you can create a custom

name and user code and indicate whether you want this

person to be a Master, User, or Guest.

*Default master code is 1234. For security purposes this code should be

changed once the system has been installed in your home

SETTINGS: TESTING YOUR SYSTEM

Testing Regularly

You should test your system regularly to ensure it is operating at peak efﬁciency. The IQ Panel has a

number of tests built in that are easy to perform:

Step 1:

Swipe down to access

settings tray

Step 2:

Touch “SETTINGS”

Step 4:

Enter your master code*

Step 3:

Touch “ADVANCED

SETTINGS”

Step 5:

Touch “System Tests”

How to Access System Tests

Wi-Fi Test

Run this test every 30 days or if the IQ

Panel’s Wi-Fi connection seems to be failing.

Encounter a Problem?

If you encounter a problem with

your system, contact your provider

right away.

Touch “Message Center” in the

upper right corner of your

panel to get your provider’s

contact information

Sensor Test

Run this test every 30 days. As you start

the test, open and close your doors,

windows, and move in front of your motion

sensors to ensure they work as expected.

Cellular/LTE Test

Run this test if your panel seems to have

lost its ability to send and receive signals.

Image Sensor Conﬁg

Run this test if your image sensors stop

working

Z-Wave Test

A series of Z-Wave tests to optimize your

smart home network. “Reconﬁgure

network” is your most useful test, repairing

your network for you.

Dual Path Test

Run this test if your panel seems to have

lost its ability to send and receive signals.

Panel Glass Break Test

Use this to test your panel’s microphone

Panel Test

Use this every 30 days to test a variety of

panel functions

*Default master code is 1234. For security purposes this code should be

changed once the system has been installed in your home

USING YOUR SYSTEM: LIGHTS

Light Control

You can add up to 80 Z-Wave lights, lamp modules, or lightbulbs to your IQ Panel. This will allow you to

control your lights locally on the panel and also from your mobile app. Once your ﬁrst light is added to

your system, the lights page will appear. Simply swipe over to access it.

Touch turn on all

selected lights

OFF

Touch turn off all

selected lights

GET STATUS

Touch to check the

status of all selected

lights

Select

Touch the circle next

to a light to select it

Energy

Touch the energy icon to see how much energy

the outlet is currently using

Dimmer

Touch the slider

from left to right

to adjust the

brightness of a

single dimmer

ON/OFF

Touch a bulb or

outlet icon to

turn it on or off

LIGHT ON

LIGHT OFF

SMART SOCKET ON

SMART SOCKET OFF

Mobile Access

You can also control your lights from your mobile

app.

USING YOUR SYSTEM: LOCKS

Lock Control

You can add up to 6 Z-Wave locks to your IQ Panel. This will allow you to control your locks locally on

the panel and also from your mobile app. Once your ﬁrst lock is added to your system, the lock page

will appear. Simply swipe over to access it. If you have more than one lock swipe up and down to

access each one.

UNLOCK ALL

Touch to unlock all

your locks at once

LOCK ALL

Touch to lock all

your locks at once

Get Status

Touch the refresh

icon to check the

lock’s current status

ON/OFF

Touch the key

icon to unlock

or lock it

Change Locks

If you have

more than

one lock,

swipe up and

down to

access each

one.

UNLOCKED

Mobile Access

You can also control

your locks from your

mobile app.

LOCKED

USING YOUR SYSTEM: THERMOSTAT

Mode

Touch to change this

thermostat from heat to cool

(or off) or use “automatic”

which switches from heat to

cool as needed to maintain

your target temperature.

Current Temp

Displays the

current

temperature in

your home

Fan

Touch to

change to “On”

or “Automatic”

Up/Down

Touch the

arrows to

adjust the

target

temperature

Switch

If you have

more than

one

thermostat,

swipe up and

down to

access each

Mobile Access

You can also control your

thermostat from your mobile

Thermostat Control

You can add up to 6 thermostats to your IQ Panel. This allows you to control the temperature in your

home locally on the panel and also from your mobile app. Once your ﬁrst thermostat is added to your

system, the thermostat page will appear. Simply swipe over to access it. If you have more than one

thermostat swipe up and down to access each one.

Battery level

Displays how

much battery is

left in your

thermostat

USING YOUR SYSTEM: GARAGE DOOR

Garage Control

You can add up to 10 Z-Wave overhead garage door controllers to your IQ Panel. This allows you to

control the door from your panel and also from your mobile app. Once your ﬁrst garage opener is added

to your system, the garage page will appear. Simply swipe over to access it. If you have more than one

overhead garage door swipe up and down to access each one.

GARAGE CLOSED

GARAGE OPEN

Open/Close

Touch the icon

to open or

close the

garage door

Switch

If you have

more than

one garage

door, swipe

up and down

to access

each one.

Open

Touch the icon to

open the garage

door (not available

when the garage

door is already

closed)

Touch the icon

to close the

garage door (not

available when

the garage door

is already

closed)

OPEN ALL

CLOSE ALL

USING YOUR SYSTEM: LIVE VIEW

Live View

Easily view the live video feed from your Alarm.com video cameras on the 7” panel screen. This page

will appear automatically if cameras are added to the account and the authorization has been given on

the Alarm.com customer website. Supports live view of up to 40 cameras. Supported models: ADC-

V521IR, ADC-V522IR, ADC-V622, ADC-V722W, ADC-VC725, ADC-VC726, ADC-VC825 & ADC-VC826.

Camera

View

A thumbnail of

the camera will

be displayed for

the highlighted

camera. Click

the play button

to view full

screen.

Cameras List

All supported

cameras that are on

the account and

have been

authorized will

show here. Click

the camera you

would like to view.

Exit

Click on the

red X icon to

exit full screen

mode.

Camera View

Full screen mode

can be activated

by clicking on the

play button for

each individual

camera.

Important Note

Cameras will only

push to your panel if

you have authorized

them to do so from

your Alarm.com

customer website.

This can be found

under Video Settings.

USING YOUR SYSTEM: LIVE VIEW WITH AUDIO

Live View with Audio

Listen in and speak to any room in the house using the Qolsys Live View with Audio feature. This can be

done from your mobile app or right from the 7” touch screen. If your camera supports two-way audio,

the talk button will automatically appear on the live view page.

Talk

Press and hold while

talking to to use the

two-way audio feature

built into your camera.

Listen

Press to turn

on audio.

End

Press this

button to exit.

Hold To

Talk

Press and hold

to talk.

LIVE VIEW

~ with Audio ~

ON PANEL

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Johnson Controls IQ PANEL User manual

Johnson Controls IQ PANEL User manual

Johnson Controls IQ PANEL User manual

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