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Technical Support
If you have problems about using the ET-7000 series modules, please
contact ICP DAS Product Support.
Email:
When requesting technical support, be prepared to provide the following
information about your system:
1. Module name and serial number: The serial number can be found
printed on the barcode label attached to the cover of the module.
2. Firmware and OS version: See Overview on the web browser linked
to ET-7000 as showed as page 3.2 for getting the firmware/OS
version information.
3. Host configuration:
3-1. Host type: PC, PLC or other host device
3-2. Operating system (If needed)
3-3. Web browser tool (ex. IE, Firefox, Mozilla …) and version
4. If the problem is reproducible, please give full details describing the
procedure used to reproduce the problem.
5. Specific error messages displayed. If a dialog box with an error
message is displayed, please include the full text of the dialog box,
including the text in the title bar.
6. If the problem involves other programs or hardware devices, please
describe the details of the problem in full.
7. Any comments and suggestions related to the problem are welcome.
ICP DAS will reply to your request by email within three business days.
Feb 2009