2. RingCentral
  3. Mitel MiCloud Connect IP400
Mitel MiCloud Connect IP400

RingCentral Mitel MiCloud Connect IP400 User guide

  • Hello! I've reviewed the document detailing the migration of Mitel IP400 series phones to RingCentral MVP. This guide provides instructions for upgrading firmware, transferring phone numbers and registering the phone with Migration Service. I'm ready to assist with any questions you may have about the process or the devices specified within.
  • What is the minimum IP400 phone firmware required for migration?
    What regions are targeted for RingCentral migration?
    Can any existing IP400 phone models be upgraded to RingCentral MVP?
Mitel MiCloud Connect IP400
Phone Migration to
RingCentral MVP
Admin Guide
CONTENTS
Overview 3
Prerequisites 3
Process 3
Phone Migration Flow 4
Appendix 4
Gathering Mitel MiCloud Connect Information for Migration to RingCentral 4
Downloading Migration Documents 5
Downloading Call Recordings 5
Obtaining MAC Addresses for Migrating Phones 5
Transferring Phone Numbers 6
Adding Mitel IP400 Phones to RingCentral Users 7
Upgrading the Migrating Mitel IP400 Phones 8
Frequently Asked Questions (FAQ) 10
Overview
Mitel MiCloud Connect customers migrating to RingCentral can use their RingCentral-supported Mitel
phones with their new RingCentral service.
Note: This article is applicable only for Mitel MiCloud Connect and does not apply to ShoreTel Sky, MiCloud
Flex, MiCloud Business, or MiCloud Office customers and is applicable only to migrating IP400 models.
Phone migration should be tested and completed prior to the customer's phone numbers being transferred
to RingCentral. RingCentral, by default, provides temporary (RCF) numbers for new customer accounts.
Customers may also use softphones during the phone migration process.
Prerequisites
●Your RingCentral MVP account and users must already be created.
●Verify open access on port 443 (https) to the Mitel RCS (ZTP) server by whitelisting the following
URL or IP address:
o rcs.aastra.com
o 216.191.234.139
●Verify open access on port 80 (http) to the Mitel Cloud Migration Service by whitelisting the
following URL or IP address:
o ip400.mitelcloud.com
o 34.111.177.55
●Verify open access on port 443 to RingCentral Provisioning servers by whitelisting the following
URLs:
o mtl.ringcentral.com (Provisioning)
o mtl.s3.ringcentral.com (Firmware update)
●Verify the removal of any DHCP/DNS entries in the environment that might redirect the Mitel
IP400 phones to the old platform.
o Common legacy Mitel DHCP/DNS entries:
▪Ensure the following configuration does not appear anywhere for DHCP or LLDP:
configservers=update.sky.shoretel.com, CloudDomain=sky.shoretel.com.
▪Any Mitel-specific DNS values in DHCP will cause the migration to fail; commonly
these are 208.103.94.230 and 199.101.107.70.
●For additional information about RingCentral network requirements, see Network requirements |
RingCentral MVP.
Process
A RingCentral MVP admin account is required to complete these steps.
1. Gather necessary information from your existing MiCloud Connect solution to assist with your
migration to RingCentral (refer to Gathering Mitel MiCloud Connect Information for Migration to
RingCentral section for detailed steps).
2. Ensure your RingCentral MVP account is created, and all users have been added to your account.
3. If not already completed, assign an Existing Phone to all RingCentral users that will be migrating an
existing Mitel IP400 phone over to RingCentral.
4. Add specific Mitel IP400 phones to RingCentral users (refer to Adding Mitel IP400 Phones to
RingCentral Users section for detailed steps).
5. Upgrade the migrating IP400 phones (refer to Upgrading the Migrating Mitel IP400 Phones section
for detailed steps).
a. WARNING: For seamless migration, it is important to complete step 4 above before
proceeding with upgrading IP400 phones.
Phone Migration Flow
Appendix
Gathering Mitel MiCloud Connect Information for Migration to RingCentral
When preparing to migrate your Mitel services to RingCentral, you will need to gather some information
about your account.
Migration tools are available to assist MiCloud Connect customers with obtaining much of the information
needed to migrate accounts to RingCentral. Review the following sections for information about gathering
the required information:
●Downloading Migration Documents
●Downloading Call Recordings
●Obtaining MAC Addresses for Migrating Phones
●Transferring Phone Numbers
REMINDER: Notice is required to terminate your Mitel services. To schedule a disconnection of your Mitel
service, reach out to Mitel Support.
REMINDER: Once you have fully migrated to RingCentral and no longer require access to your Mitel
services you must notify Mitel and Mitel will shut down your account (and cease billing you). Once
your account is closed Mitel will purge your data. Please ensure you’ve retrieved any reports,
recordings, or other data you need to retain prior to shutting down your account.
Downloading Migration Documents
The following documents are available for download from the Mitel Account Portal or Account Console:
●Business Requirements Document: A multi-tab Excel file populated with important account details;
you will need to complete this document if onboarding through RingCentral Professional Service.
●User List Document: A list of users on the account.
●Customer Service Record Document: A multi-tab Excel file that serves as proof of telephone
number ownership. This document is required for transferring phone numbers.
●Workbook Documents: A PDF of the RingCentral Workbook Document with some fields
populated. You will use this document if onboarding yourself through RingCentral Implementation
Services.
●Call Flow Visualization HTML: An HTML file containing a list of all auto attendants and hunt groups
on the account and a visual representation of each one.
●Call Flow Prompts: A ZIP file containing all the prompts on the account with unique names.
For information about accessing these tools and detailed information about the data contained in each
document, refer to the MiCloud Connect/Sky Migration Tools knowledge base article.
Downloading Call Recordings
Mitel Interaction Recording (MIR) (North America)
For information about downloading call recordings, see the Accessing the Mitel Interaction Recording Portal
knowledgebase article.
MiCloud Connect Call Recording (UK/Australia)
For information about downloading call recordings, see the Accessing Call Recordings knowledgebase
article.
Obtaining MAC Addresses for Migrating Phones
You can view information about the phones on your account, including phone model, MAC address, status,
assigned user, logged-in user, and location. The MAC address for each migrating phone will need to be
entered into RingCentral Service Web (refer to Adding Mitel IP400 Phones to RingCentral Users section for
details).
Note: You can also obtain the MAC address of individual phones from the User List document and from the
label on the back of the phone.
MiCloud Connect (Portal)
You can view and export a filtered list of phones and their MAC addresses from the MiCloud Connect Portal.
1. On the Portal Phone System menu, click Phones.
2. (Accounts with multiple locations only) In the locations drop-down list, select All locations.
3. In the Model column search field, enter IP4 to filter on the IP400-series phone models.
4. To export the filtered list, do the following:
a. Click Export on the toolbar.
b. Follow the prompts to open or save the file.
MiCloud Connect (Account Console)
You can view a filtered list of phones and their MAC addresses from the MiCloud Connect Account Console.
Note: There is currently no option for exporting a list of phones from the MiCloud Connect Account
Console.
1. On the Account Console menu, click Hardware.
2. In the search field, enter IP4 to filter on the IP400-series phone models.
Note: This list cannot be exported but can be copied and pasted into an Excel file.
Transferring Phone Numbers
The following documents are required when making a request to transfer your Mitel MiCloud Connect
phone numbers to RingCentral.
●Customer Service Record (CSR)
●A copy of the most recent invoice for the numbers you want to transfer.
For additional information about or assistance with transferring phone numbers to RingCentral, see the
RingCentral Porting article.
Customer Service Record (CSR)
The CSR serves as proof of ownership and provides the following information:
●Carrier of record for telephone numbers
●Rate Center
●Billing Company Name
●Listed/Service (physical) Address
●BTN (Billing Telephone Number)
●Requested Telephone Numbers
●PIN; as applicable
For information about obtaining the CSR, refer to the MiCloud Connect/Sky Migration Tools knowledge
base article.
Account Invoice
A copy of your most recent invoice is required to transfer your phone numbers from Mitel to RingCentral. As
a Decision Maker, Billing Contact, Full Admin, or Billing Admin, you can download a copy of your monthly
invoice.
MiCloud Connect (Portal)
1. On the Portal Organization menu, under Billing, click Invoices & Payments.
2. Click the View Invoices tab.
3. In the Choose Invoice Group list, select the invoice group to view.
Note: If you do not have multiple invoice groups set up for your account, only one main invoice
group is used.
4. In the Invoice column, next to the most recent invoice number, click PDF to download a PDF version
of the invoice.
MiCloud Connect (Account Console)
1. On the Account Console menu, click Billing and then click Invoices.
2. In the Choose Invoice Group list, select the invoice group to view.
Note: If you do not have multiple invoice groups set up for your account, only one main invoice
group is used.
3. In the Invoice column, next to the most recent invoice number, click PDF to download a PDF version
of the invoice.
Adding Mitel IP400 Phones to RingCentral Users
1. Go to the Admin Portal and sign in.
2. There are two paths you can follow to add a phone to a user:
a. Select Phone System in the top menu
b. Go to Phones & Devices > User Phones
OR
a. Select Users in the top menu.
b. Go to User List > Users with Extensions.
c. Select the user you want to add the phone to.
d. Expand the Phones & Numbers section for that user.
3. Select an Existing Phone from the list of the user you want to migrate, then click Setup & Provision.
4. Enter Mitel in the search bar. Select your device when its full name appears.
5. Click Next.
6. Enter the phone’s MAC address and click Next.
7. On the Finish page, click Done.
Upgrading the Migrating Mitel IP400 Phones
When you are ready to migrate your IP400 phones, you must upgrade the migrating phones.
Once the phone is upgraded, the phone will point to the RingCentral server. At this point, the phone will no
longer work on the Mitel MiCloud Connect platform and will only work on the RingCentral platform.
A phone firmware upgrade is a 2-step process – first to intermediate 804 firmware and then to ST firmware
that is compatible with RingCentral MVP service. Both upgrades are coordinated via the Mitel Cloud
Migration Service. Review the following sections for information about upgrading the IP400 phones:
●Pre-Upgrade Setup
●First Upgrade Step
●Second Upgrade Step
WARNING: Once the IP400 phone has completed the upgrade to the ST firmware, there is no process to
revert the phone back to MiCloud Connect compatible firmware (one-way process only).
Pre-Upgrade Setup
The migrating phones need to register with Mitel Cloud Migration Service to upgrade phone firmware, for
both intermediate 804 firmware and find SIP ST firmware that is compatible with RingCentral MVP service.
There are two paths to register the phone(s) with Migration Service:
1. Configuring DHCP Option 156.
a. Set the parameter configServers=ip400.mitelcloud.com.
b. Factory reset the phone by pressing the muteCLEAR# button sequence on the phone
(press the mute button followed by 25327# buttons on the dial pad).
c. Press the Clear soft key to proceed. This will clear all the previous settings and the phone
will reboot.
d. Upon reboot, the phone will register automatically with Migration Service with default
extension 1000.
OR
2. Manual Phone Configuration.
a. Factory reset the phone by pressing the muteCLEAR# button sequence on the phone
(press the mute button followed by 25327# buttons on the dial pad).
b. Press the Clear soft key to proceed. This will clear all the previous settings and the phone
will reboot.
c. After reboot, press the muteSETUP# button sequence on the phone (press the mute button
followed by 73887# buttons on the dial pad) to go to Admin Options.
d. Enter the phone’s admin password. The password is 1234.
e. Press the OK soft key.
f. Select Services > Config servers and enter http://ip400.mitelcloud.com in the Config server
1 field. Alternatively, you can enter the IP address 34.111.177.55 instead of the URL.
g. Press the Back soft key, press the Back soft key one more time, then press Apply soft key to
apply the changes and wait for a few seconds.
h. The phone will register automatically with Migration Service with default extension 1000.
First Upgrade Step (Intermediate 804 Firmware)
1. After the pre-upgrade setup is completed, the phone will automatically start the firmware upgrade
process.
2. The phone will start downloading the latest 804 firmware. The phone screen display will show the
firmware download status.
3. Once the firmware download status is 100%, the phone will auto-reboot and boot up with the latest
804 firmware.
4. The phone will display ‘Dial 400 to switch to RC’ on top of the screen.
Second Upgrade Step (Final ST Firmware)
1. Dial 400 using the phone dial pad and press the Dial button.
a. WARNING: Once the ST firmware is installed, there is no return process to revert to
MiCloud Connect compatible firmware.
2. The phone will display an ‘Unknow call failure’ message, press the OK soft key, wait for 2-3mins, and
do not power off the phone. If you see any additional messages after pressing the OK soft key, don’t
take any action and wait for the ST firmware to download.
3. The ST firmware download process runs in the background and the phone does not show any
download status on the screen.
4. Once the ST firmware download completes, the phone will auto-reboot and boot up with ST
firmware and should show as connected to MVP.
Frequently Asked Questions (FAQ)
What is the minimum IP400 phone firmware required for migration?
The upgrade process outlined above will update the phone to the required firmware levels.
What regions are targeted for RingCentral migration?
US, Canada, UK, and Australia.
Can any existing IP400 phone models be upgraded to RingCentral MVP?
Initially, only IP485g, IP480g, and IP480 models of any age can migrate.
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