ZXHN H389A
Home Gateway
User Manual
Manual No: SJ-20151124142949-005
Edition Time: 2017-06-15(R1.1)
LEGAL INFORMATION
Copyright © 2017 ZTE CORPORATION.
The contents of this document are protected by copyright laws and
international treaties. Any reproduction or distribution of this document
or any portion of this document, in any form by any means, without
the prior written consent of ZTE CORPORATION is prohibited.
Additionally, the contents of this document are protected by contractual
obligations.
All company, brand and product names are trade or service marks, or
registered trade or service marks, of ZTE CORPORATION or of their
respective owners.
This document is provided “as is”, and all express, implied, or statutory
warranties, representations or conditions are disclaimed, including
without limitation any implied warranty of merchantability, for
a particular purpose, title or non-infringement. ZTE CORPORATION
and its licensors shall not be liable for damages resulting from the use
of or reliance on the information contained herein.
ZTE CORPORATION or its licensors may have current or pending
intellectual property rights or applications covering the subject matter
of this document. Except as expressly provided in any written license
between ZTE CORPORATION and its licensee, the user of this
document shall not acquire any license to the subject matter herein.
ZTE CORPORATION reserves the right to upgrade or make technical
change to this product without further notice.
Users may visit ZTE technical support website http://sup-
port.zte.com.cn to inquire related information.
The ultimate right to interpret this product resides in ZTE CORPO-
RATION.
1SafetyPrecautions
Note:
Beforeusingthedevice,readthefollowingsafetyprecautions.ZTEbearsno
liabilitytotheconsequencesincurredbyviolationofthesafetyinstructions.
UsageCautions
�Readallthesafetycautionscarefullybeforeusingthedevice.
�Onlyusetheaccessoriesincludedinthepackage,suchaspowersupply
adapterandbattery .
�Donotextendthepowercord,otherwisethedevicewillnotwork.
�Thepowersupplyvoltagemustmeettherequirementsofthedeviceinput
voltage(Thevoltageuctuationrangeislessthan10%).
�Keepthepowerplugcleananddrytopreventanyriskofelectricshockor
otherdangers.
�Disconnectallthecablesduringalightningstormtopreventthedevicefrom
damage.
�Poweroffandunplugthepowerplugwhenthedeviceisnotinuseforalong
time.
�Donotattempttoopenthecoversofthedevice.Itisdangeroustodoso
whenthedeviceispoweredON.
�Poweroffandstopusingthedeviceundertheconditionssuchas,abnormal
sound,smoke,andstrangesmell.Contacttheserviceproviderformainte-
nanceifthedeviceisfaulty.
EnvironmentRequirements
�Ensureproperventilationtothedevice.Placethedeviceawayfromdirect
sunlight.
�Keepthedeviceventilatedanddry.Neverspillanyliquidonthedevice.
�Donotplaceanyobjectonthedevicetopreventanydeformationordamage
tothedevice.
�Donotplacethedevicenearanysourceofheatorwater.
�Keepthedeviceawayfromanyhouseholdapplianceswithstrongmagnetic
orelectricelds,suchasmicrowaveovenandrefrigerator.
CleaningRequirements
�Beforecleaning,poweroffthedevice,andunplugallthecablesconnected
tothedevice,suchaspowercable,opticalber,andEthernetcable.
�Donotuseanyliquidorspraytocleanthedevice.Useasoftdrycloth.
EnvironmentProtection
�Donotdisposethedeviceorbatteryimproperly.
�Observethelocalregulationsabouttheequipmentdisposalortreatment.
EnvironmentalInformation
Theequipmentyoupurchasedhasrequiredtheextractionanduseofnatural
resourcesforitsproduction.Itmaycontainsubstancesthatarehazardous
topeople’shealthandtotheenvironment.T oavoidputtingsuchsubstances
intoourenvironmentandtoreducepressureonournaturalresources,weask
thatyoureuseorrecycleyourend-of-lifeequipmentbyusinganaccredited
electronicstake-backsystem.
Thesymbolsbelowindicatethatthisproductshouldbereusedorrecycled
andnotsimplydiscarded.Pleaselocateanduseanappropriatereuseand
recyclingsite.
Ifyouneedmoreinformationoncollection,reuseandrecyclingsystems,con-
tactyourlocalorregionalwasteadministration.Youmayalsocontactyour
equipmentproviderformoreinformationontheenvironmentalperformances
oftheseproducts.
2Overview
ZXHNH389AisanadvancedhomegatewaywithVoIPthatsupports1.75Gbps
Dual-bandconcurrent11ac&11nWi-Fi,USB3.0.ItprovidesHighSpeedInter-
net,IPTVandVoiceoverIPservicesthroughtheADSL/VDSL/G.fastuplinkor
GigabitEthernetWANconnection.Thoseservicesaredeliveredbythegate-
wayonyourhomenetworktothePCs,STBs,phones,gamingdevicesandso
onthroughtheintegratedinterfaces:Ethernet,Wi-Fi,phoneports.
2.1Features
Itsupportsthefollowingfeatures:
�ItprovidesInternetaccessthroughADSL/VDSL/G.fastuplinkorGEuplink.
SoitispossibleforZXHNH389AtoprovidemultipleInternetaccesschoices
tosuitvariousbroadbandaccessnetwork.
�Itprovides4-portautosensing10/100/1000Base-TLANinterfaces.
�ItsupportsDual-BandconcurrentWi-Fiupto450Mbps(compatiblewith
IEEE802.11n,2.4GHzcompliantequipment)and1.3Gbps(compatible
withIEEE802.11ac,5GHzcompliantequipment).
�ItprovidesmultiplelinesviatheFXSphoneports.
�ItsupportsUSBLTE/3GdonglebackupincaseofprimaryInternetconnec-
tionfailure.
�ItsupportsIPv4/IPv6dualstackmechanismforIPv6networkmigration.
�ItsupportsTR-069,includingTR-098datamodelandTR-104voiceprovi-
sioning.
2.2ProductSpecications
ItemSpecication
Dimensions260mm×45mm×210mm
(inverticalplacement)
Operationtemperature0°C~40°C(32°F~104°F)
Storagetemperature-40℃~70℃(-40°F~158°F)
Operationhumidity/
Storagehumidity5%～95%(non-condensing)
Weight700g（Singledevice）
Input:AC100V~240V ,50Hz/60Hz
Poweradapter
Output:DC12V,2A
2.3PackageCheck
AfterunpackingtheZXHNH389Aproduct,checkthatthefollowingitemsare
complete.
NameQuantity
ZXHNH389A1
Poweradapter1
RJ-45Ethernetcable1
Splitter1
RJ-11telephonecable2
Usermanual1
Note:
Ifanyitemisfoundtobewrong,missing,ordamaged,contactyourservice
provider.Keepthepackageandalltheitemsingoodconditionifyouwantto
replacetheproduct.
3InstallationPreparation
3.1HardwareDescription
Frontpanel
Figure3-1showstheindicatorsonthefrontpaneloftheZXHNH389A
Figure3-1TheFrontPanel
Table3-1describestheindicatorsonthefrontpaneloftheZXHNH389Aunit.
Table3-1DescriptionsofIndicators
LED
IndicatorStatusDescription
OFFLinkhasnotbeenestablished.
SlowFlashing
green
Physicallinkexists,howevercarrierwave
hasnotbeendetected.
FastFlashing
green
Nowinthehandshakingprocessto
establishthelinkconnection.
DSL
SolidgreenDSLsynchronizationisnormalandthelink
connectionisnormal.
LED
IndicatorStatusDescription
OFFNoSIPaccountisregistered.
Solidgreen
AtleastoneSIPaccountisregisteredy .
IPconnected(thedevicehasaWANIP
addressfromIPCP ,DHCPorstatically
congured).
VoIP
FlashinggreenAtleastoneSIPaccountisregistered,and
theSIP/RTPpacketsistransmitting.
OffTheInternetisnotconnected.
SolidgreenTheInternetisconnectedproperly.
Internet
SolidredThelinknegotiationiscompleted,butthe
Internetisnotconnected.
OffWi-Fiisdisabled.
Flashingred
Thefrequencyis4Hz,non-encryption
modeisenabled,anddataisbeing
transmitted.
SolidredNon-encryptionmodeisenabledandno
dataisbeingtransmitted.
FlashinggreenThefrequencyis4Hz,WPA/WPA2mode
isenabled,anddataisbeingtransmitted.
WLAN
SolidgreenWPA/WPA2modeisenabledandnodata
isbeingtransmitted.
LED
IndicatorStatusDescription
SlowFlashing
greenTheWPSaccessisinnegotiation.
FastFlashingredThenegotiationofWPSisfault.
WLAN(In
WPSMode)
Intermittently
FastFlashing
red
Sessionoverlapdetected.
OffThesystemisnotpoweredon.
SolidgreenThesystemispoweredonproperly.
Solidred
Thesystemcannotbestartedbecause
ofasystem-levelfaultsuchasamemory
error.
Power
SolidorangeTheversionsoftwareisbeingupgraded.
Toppanel
Figure3-2showsthebuttonsonthetoppaneloftheZXHNH389A.
Figure3-2TheT opPanel
Table3-2describesthebuttonsonthetoppaneloftheZXHNH389A.
Table3-2TheT opPanel
Interface/But-
tonFunction
WPSAfterpushingthebuttonforlongerthan0.5s,theWPS
functionwillbeenabled.
WLANAfterpushingthebuttonforlongerthan0.5s,theWLAN
functionwillbeenabledordisabled.
Figure3-3showstheinterfacesandbuttonsonthebackpaneloftheZXHN
H389A.
Figure3-3TheBackPanel
Table3-3describestheinterfacesandbuttonsonthebackpaneloftheZXHN
H389A.
Table3-3TheBackPanel
Interface/ButtonFunction
DSLRJ-11port.Itisusedtoconnecttothe
ADSL/VDSL/G.fastuplinkaccessnetwork.
Phone1–Phone2RJ-11port.Itisusedtoconnecttothephonethrough
thetelephoneline.
USBUSB3.0hostport.Itisusedto3G/4Gdongle
connection.
LAN1–LAN4RJ-45port.Itisusedtoconnectthemodemto
computer,STBsorothernetworkdevices.
Interface/ButtonFunction
WANRJ-45port.Itisusedtoconnecttotheuplinkethernet
accessnetwork.
Reset
Duringpoweronperiod,holdonthisbuttonformore
than5storesetthecurrentsettingstothefactory
defaultsetting,andthenthesystemautomatically
restarts.
PowerPowersupplyport.Itisconnectedtothepower
adapter.
On/OffPowerswitch.Poweronorpoweroffthedevice.
3.2HardwareConnection
Figure3-4showsthedevicesthatareconnectedtointerfacesoftheZXHN
H389A
Figure3-4CableConnection
AfterthedevicesareconnectedtotheZXHNH389Adevice,pressthepower
button.WhenthecorrespondingindicatorsonthefrontpanelareOn,youcan
enjoyvariousservicesprovidedbytheserviceprovider.
Note:
Thewirelessnetworkscopeisaffectedbythenumberofwalls,wallthickness,
walllocations,wallmaterials,ceilings,andotherobjects.Meanwhile,thema-
terialtypesandbackgroundRFnoisealsoaffectthewirelessnetwork.
Tomaximizethewirelessnetworkscope,complywiththefollowingmethods:
1.ReducethenumberofwallsandceilingsbetweentheZXHNH389Aand
othernetworkdevices.
Eachwallorceilingreducesthewirelessnetworkscopeby1to30meters.
ProperlyplacetheZXHNH389Atoreducethenumberofwallsandceilings.
2.Complywiththestraightlineprinciplebetweennetworkdevices.
At45degreeangle,awallwiththethicknessbeinghalfameterisasthick
asonemeter.Toreceivemoresignals,devicesneedtobeplacedtoenable
thesignalstobetransmitteddirectlythroughwallsorceilings.
3.Thewirelessnetworkscopeisalsoaffectedbybuildingmaterials.
Thescopeisaffectedbysolidmetaldoorsoraluminumstuds.Trytoplace
accessingpoints,wirelessrouters,andcomputers,andthensignalscanbe
transmittedthroughdrywallsoropenchannels,forexample,FRPproducts,
metalproducts,insulatedwalls,lingcabinet,bricks,andconcreteweaken
thewirelesssignals.
4.MakesurethattheZXHNH389AwiththeWiFifunctionkeepsfarawayfrom
thefollowingdevices:
Keepatleasttwometersfarawayfromelectricaldevicesorcomponentsthat
generateRFnoise.Signalsaregreatlyweakenedorevencompletelydis-
appearedbya2.4GHzwirelessmobileorX-10,forexample,amicrowave
oven,homesecuritysystem,bluetoothdevice,oricebox.
4Troubleshooting
�AllindicatorsareOffwhentheZXHNH389AequipmentispoweredOn.
FirstmakesurethatyouhaveinsertedthepoweradapteroftheZXHN
H389Aintoaworkingpowersocket.IftheindicatorsarestillOffaftercon-
rmationoftheaboveitems,maybethehardwareisdamaged.Youmay
contactlocaloperatorformaintenance.Neverdismantletheequipmentby
yourself.
�Sometimes,theDSLuserscannotaccesstotheInternetnormally
FirstcheckwhethertheZXHNH389Aisinthenormalstate(Checkthein-
dicatorsaccordingtothisusermanual).Ifyes,thecomputerorapplication
networkmaybefaulty.ThisisunrelatedwithDSL.IftheZXHNH389Ais
abnormal,checkthestatusofindicatorsonebyonetoremovethefault.
Itissuggestedtocheckthefollowingitemsbeforeseekinghelpfromoper-
ators:
i.TheDSLtelephonecableconnectorsareproper.
ii.TheDSLisawayfromthepowercableandlarge-powerelectronicde-
vices.
iii.Notelephoneextensionsandfaxmachinesareconnectedbetweenthe
DSLincominglineandsplitter.
iv.Thesplitterhasbeeninstalledcorrectly.
v.TheZXHNH389Ahasgoodheatdissipationratio.
�WhatarereasonsforDSLsynchronizationfailure(alsoreferredaslink
downorlinkestablishmentfailure)?
IftheDSLsuddenlyfailstobesynchronized(linkdown)duringapplication,
usuallytheLinkindicatorontheZXHNH389AwillnotbeOn.Itissuggested
tocheckthefollowingstepsonebyone:
i.Firstcheckthequalityofincomingcablesandincomingcableconnectors.
ii.InstalltheZXHNH389Acorrectlybasedontheuserguidance.Minimize
thenumberoftaps.
iii.CheckwhetherthetelephonecablesandDSLareingoodconnectionor
whetherthetelephonecablesarenormal.
iv.TrytodisconnectthesplitteranddirectlyconnecttheZXHNH389Ato
theincomingusercableend.Ensuretheproblemisnotduetoimproper
installationorincominguserlinequality.IftheDSLcanbesynchronized
again,itmeansthatinstallationoftheincomingusersideisimproper.
Pleasereinstallitaccordingtotheuserguide.
v.IftheDSLstillfailstobesynchronizedwhentheZXHNH389Aiscon-
nectedtotheincomingusercableend,contacttheoperatorstocheck
whetheritisduetoexternallinefailureorZXHNH389Afailure.
vi.Ifthesplitterproblemisdetermined,calltheoperatorformaintenanceor
replacement.
vii.Iftheproblemisduetotheendofceequipmentfailure,calltheoperator
toconrmit.
viii.ToolongconnectioncablebetweenthesplitterandZXHNH389Amay
causepooranti-interferenceperformanceandsynchronizationdifculty.
Therefore,theconnectioncableshouldnotbetoolong.
�ThegreenLANindicatoronthefrontpanelisoffafterthedeviceis
poweredon.
�ThecorrespondingLANlinkisnotestablished.
�TheEthernetcableisnotcorrectlyconnectedtotheLANinterface.
�ThenetworkdeviceconnectedtotheLANinterfaceisnotpoweredon.
5FCCStatement
ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClass
Bdigitaldevice,pursuanttopart15oftheFCCRules.Theselimitsarede-
signedtoprovidereasonableprotectionagainstharmfulinterferenceinares-
identialinstallation.Thisequipmentgenerates,usesandcanradiateradio
frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstruc-
tions,maycauseharmfulinterferencetoradiocommunications.However,
thereisnoguaranteethatinterferencewillnotoccurinaparticularinstalla-
tion.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevision
reception,whichcanbedeterminedbyturningtheequipmentoffandon,the
userisencouragedtotrytocorrecttheinterferencebyoneormoreofthefol-
lowingmeasures:
�Reorientorrelocatethereceivingantenna.
�Increasetheseparationbetweentheequipmentandreceiver.
�Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhich
thereceiverisconnected.
�Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
FCCRadiationExposureStatement
ThisdevicecomplieswithFCCradiationexposurelimitssetforthforanun-
controlledenvironmentanditalsocomplieswithPart15oftheFCCRFRules.
Thisequipmentmustbeinstalledandoperatedinaccordancewithprovided
instructionsandtheantenna(s)usedforthistransmittermustbeinstalledto
provideaseparationdistanceofatleast20cmfromallpersonsandmustnot
beco-locatedoroperatinginconjunctionwithanyotherantennaortransmitter.
End-usersandinstallersmustbeprovidewithantennainstallationinstructions
andconsiderremovingtheno-collocationstatement.
ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjectto
thefollowingtwoconditions:
1.Thisdevicemaynotcauseharmfulinterference.
2.Thisdevicemustacceptanyinterferencereceived,includinginterference
thatmaycauseundesiredoperation.
Note:
Anychangesormodicationsnotexpresslyapprovedbythepartyresponsible
forcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.
Operationintheband5150-5250MHzisonlyforindooruse.
FCC-PART68
ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirements
adoptedbytheACTA.Onthebottomofthisequipmentisalabelthatcontains,
amongotherinformation,aproductidentierintheformatUS:
ZTEDL01AHNH389A.Ifrequested,thisnumbermustbeprovidedtothetele-
phonecompany.
ThisequipmentusesthefollowingUSOCjacks:RJ-11,RJ-45,USBJack,
PowerJack.
REN(RingerEquivalentNumbers)Statement
Notice:TheRingerEquivalenceNumber(REN:0.1A)assignedtoeachtermi-
naldeviceprovidesanindicationofthemaximumnumberofterminalsallowed
tobeconnectedtoatelephoneinterface.Theterminationonaninterfacemay
consistofanycombinationofdevicessubjectonlytotherequirementthatthe
sumoftheRingerEquivalenceNumbersofallthedevicesdoesnotexceed5.
AttachmentLimitationsStatement
Notice:Thisequipmentmeetstelecommunicationsnetworkprotective,opera-
tionalandsafetyrequirementsasprescribedintheappropriateT erminalEquip-
mentTechnicalRequirementsdocument(s).Thisisconrmedbymarkingthe
equipmentwiththeIndustryCanadacerticationnumber.TheDepartment
doesnotguaranteetheequipmentwilloperatetotheuser'ssatisfaction.
Beforeinstallingthisequipment,usersshouldensurethatitispermissibleto
beconnectedtothefacilitiesofthelocaltelecommunicationscompany.The
equipmentmustalsobeinstalledusinganacceptablemethodofconnection.
Thecustomershouldbeawarethatcompliancewiththeaboveconditionsmay
notpreventdegradationofserviceinsomesituations.
Repairstocertiedequipmentshouldbecoordinatedbyarepresentativedes-
ignatedbythesupplier.Anyrepairsoralterationsmadebytheusertothis
equipment,orequipmentmalfunctions,maygivethetelecommunicationscom-
panycausetorequesttheusertodisconnecttheequipment.
Usersshouldensurefortheirownprotectionthattheelectricalgroundcon-
nectionsofthepowerutility,telephonelinesandinternalmetallicwaterpipe
system,ifpresent,areconnectedtogether.
Thisprecautionmaybeparticularlyimportantinruralareas.Caution:Users
shouldnotattempttomakesuchconnectionsthemselves,butshouldcontact
theappropriateelectricinspectionauthority,orelectrician,asappropriate.
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