ZTE Q78-ZXHNH389A User manual

Brand: ZTE

Model: Q78-ZXHNH389A

Type: User manual

ZXHN H389A

Home Gateway

User Manual

Manual No: SJ-20151124142949-005

Edition Time: 2017-06-15(R1.1)

LEGAL INFORMATION

The contents of this document are protected by copyright laws and

international treaties. Any reproduction or distribution of this document

or any portion of this document, in any form by any means, without

the prior written consent of ZTE CORPORATION is prohibited.

Additionally, the contents of this document are protected by contractual

obligations.

All company, brand and product names are trade or service marks, or

registered trade or service marks, of ZTE CORPORATION or of their

respective owners.

This document is provided “as is”, and all express, implied, or statutory

warranties, representations or conditions are disclaimed, including

without limitation any implied warranty of merchantability, for

a particular purpose, title or non-infringement. ZTE CORPORATION

and its licensors shall not be liable for damages resulting from the use

of or reliance on the information contained herein.

ZTE CORPORATION or its licensors may have current or pending

intellectual property rights or applications covering the subject matter

of this document. Except as expressly provided in any written license

between ZTE CORPORATION and its licensee, the user of this

document shall not acquire any license to the subject matter herein.

ZTE CORPORATION reserves the right to upgrade or make technical

change to this product without further notice.

Users may visit ZTE technical support website http://sup-

port.zte.com.cn to inquire related information.

The ultimate right to interpret this product resides in ZTE CORPO-

RATION.

1SafetyPrecautions

Note:

Beforeusingthedevice,readthefollowingsafetyprecautions.ZTEbearsno

liabilitytotheconsequencesincurredbyviolationofthesafetyinstructions.

UsageCautions

�Readallthesafetycautionscarefullybeforeusingthedevice.

�Onlyusetheaccessoriesincludedinthepackage,suchaspowersupply

adapterandbattery .

�Donotextendthepowercord,otherwisethedevicewillnotwork.

�Thepowersupplyvoltagemustmeettherequirementsofthedeviceinput

voltage(Thevoltageuctuationrangeislessthan10%).

�Keepthepowerplugcleananddrytopreventanyriskofelectricshockor

otherdangers.

�Disconnectallthecablesduringalightningstormtopreventthedevicefrom

damage.

�Poweroffandunplugthepowerplugwhenthedeviceisnotinuseforalong

time.

�Donotattempttoopenthecoversofthedevice.Itisdangeroustodoso

whenthedeviceispoweredON.

�Poweroffandstopusingthedeviceundertheconditionssuchas,abnormal

sound,smoke,andstrangesmell.Contacttheserviceproviderformainte-

nanceifthedeviceisfaulty.

EnvironmentRequirements

�Ensureproperventilationtothedevice.Placethedeviceawayfromdirect

sunlight.

�Keepthedeviceventilatedanddry.Neverspillanyliquidonthedevice.

�Donotplaceanyobjectonthedevicetopreventanydeformationordamage

tothedevice.

�Donotplacethedevicenearanysourceofheatorwater.

�Keepthedeviceawayfromanyhouseholdapplianceswithstrongmagnetic

orelectricelds,suchasmicrowaveovenandrefrigerator.

CleaningRequirements

�Beforecleaning,poweroffthedevice,andunplugallthecablesconnected

tothedevice,suchaspowercable,opticalber,andEthernetcable.

�Donotuseanyliquidorspraytocleanthedevice.Useasoftdrycloth.

EnvironmentProtection

�Donotdisposethedeviceorbatteryimproperly.

�Observethelocalregulationsabouttheequipmentdisposalortreatment.

EnvironmentalInformation

Theequipmentyoupurchasedhasrequiredtheextractionanduseofnatural

resourcesforitsproduction.Itmaycontainsubstancesthatarehazardous

topeople’shealthandtotheenvironment.T oavoidputtingsuchsubstances

intoourenvironmentandtoreducepressureonournaturalresources,weask

thatyoureuseorrecycleyourend-of-lifeequipmentbyusinganaccredited

electronicstake-backsystem.

Thesymbolsbelowindicatethatthisproductshouldbereusedorrecycled

andnotsimplydiscarded.Pleaselocateanduseanappropriatereuseand

recyclingsite.

Ifyouneedmoreinformationoncollection,reuseandrecyclingsystems,con-

tactyourlocalorregionalwasteadministration.Youmayalsocontactyour

equipmentproviderformoreinformationontheenvironmentalperformances

oftheseproducts.

2Overview

ZXHNH389AisanadvancedhomegatewaywithVoIPthatsupports1.75Gbps

Dual-bandconcurrent11ac&11nWi-Fi,USB3.0.ItprovidesHighSpeedInter-

net,IPTVandVoiceoverIPservicesthroughtheADSL/VDSL/G.fastuplinkor

GigabitEthernetWANconnection.Thoseservicesaredeliveredbythegate-

wayonyourhomenetworktothePCs,STBs,phones,gamingdevicesandso

onthroughtheintegratedinterfaces:Ethernet,Wi-Fi,phoneports.

2.1Features

Itsupportsthefollowingfeatures:

�ItprovidesInternetaccessthroughADSL/VDSL/G.fastuplinkorGEuplink.

SoitispossibleforZXHNH389AtoprovidemultipleInternetaccesschoices

tosuitvariousbroadbandaccessnetwork.

�Itprovides4-portautosensing10/100/1000Base-TLANinterfaces.

�ItsupportsDual-BandconcurrentWi-Fiupto450Mbps(compatiblewith

IEEE802.11n,2.4GHzcompliantequipment)and1.3Gbps(compatible

withIEEE802.11ac,5GHzcompliantequipment).

�ItprovidesmultiplelinesviatheFXSphoneports.

�ItsupportsUSBLTE/3GdonglebackupincaseofprimaryInternetconnec-

tionfailure.

�ItsupportsIPv4/IPv6dualstackmechanismforIPv6networkmigration.

�ItsupportsTR-069,includingTR-098datamodelandTR-104voiceprovi-

sioning.

2.2ProductSpecications

ItemSpecication

Dimensions260mm×45mm×210mm

(inverticalplacement)

Operationtemperature0°C~40°C(32°F~104°F)

Storagetemperature-40℃~70℃(-40°F~158°F)

Operationhumidity/

Storagehumidity5%～95%(non-condensing)

Weight700g（Singledevice）

Input:AC100V~240V ,50Hz/60Hz

Poweradapter

Output:DC12V,2A

2.3PackageCheck

AfterunpackingtheZXHNH389Aproduct,checkthatthefollowingitemsare

complete.

NameQuantity

ZXHNH389A1

Poweradapter1

RJ-45Ethernetcable1

Splitter1

RJ-11telephonecable2

Usermanual1

Note:

Ifanyitemisfoundtobewrong,missing,ordamaged,contactyourservice

provider.Keepthepackageandalltheitemsingoodconditionifyouwantto

replacetheproduct.

3InstallationPreparation

3.1HardwareDescription

Frontpanel

Figure3-1showstheindicatorsonthefrontpaneloftheZXHNH389A

Figure3-1TheFrontPanel

Table3-1describestheindicatorsonthefrontpaneloftheZXHNH389Aunit.

Table3-1DescriptionsofIndicators

LED

IndicatorStatusDescription

OFFLinkhasnotbeenestablished.

SlowFlashing

green

Physicallinkexists,howevercarrierwave

hasnotbeendetected.

FastFlashing

green

Nowinthehandshakingprocessto

establishthelinkconnection.

DSL

SolidgreenDSLsynchronizationisnormalandthelink

connectionisnormal.

LED

IndicatorStatusDescription

OFFNoSIPaccountisregistered.

Solidgreen

AtleastoneSIPaccountisregisteredy .

IPconnected(thedevicehasaWANIP

addressfromIPCP ,DHCPorstatically

congured).

VoIP

FlashinggreenAtleastoneSIPaccountisregistered,and

theSIP/RTPpacketsistransmitting.

OffTheInternetisnotconnected.

SolidgreenTheInternetisconnectedproperly.

Internet

SolidredThelinknegotiationiscompleted,butthe

Internetisnotconnected.

OffWi-Fiisdisabled.

Flashingred

Thefrequencyis4Hz,non-encryption

modeisenabled,anddataisbeing

transmitted.

SolidredNon-encryptionmodeisenabledandno

dataisbeingtransmitted.

FlashinggreenThefrequencyis4Hz,WPA/WPA2mode

isenabled,anddataisbeingtransmitted.

WLAN

SolidgreenWPA/WPA2modeisenabledandnodata

isbeingtransmitted.

LED

IndicatorStatusDescription

SlowFlashing

greenTheWPSaccessisinnegotiation.

FastFlashingredThenegotiationofWPSisfault.

WLAN(In

WPSMode)

Intermittently

FastFlashing

red

Sessionoverlapdetected.

OffThesystemisnotpoweredon.

SolidgreenThesystemispoweredonproperly.

Solidred

Thesystemcannotbestartedbecause

ofasystem-levelfaultsuchasamemory

error.

Power

SolidorangeTheversionsoftwareisbeingupgraded.

Toppanel

Figure3-2showsthebuttonsonthetoppaneloftheZXHNH389A.

Figure3-2TheT opPanel

Table3-2describesthebuttonsonthetoppaneloftheZXHNH389A.

Table3-2TheT opPanel

Interface/But-

tonFunction

WPSAfterpushingthebuttonforlongerthan0.5s,theWPS

functionwillbeenabled.

WLANAfterpushingthebuttonforlongerthan0.5s,theWLAN

functionwillbeenabledordisabled.

Figure3-3showstheinterfacesandbuttonsonthebackpaneloftheZXHN

H389A.

Figure3-3TheBackPanel

Table3-3describestheinterfacesandbuttonsonthebackpaneloftheZXHN

H389A.

Table3-3TheBackPanel

Interface/ButtonFunction

DSLRJ-11port.Itisusedtoconnecttothe

ADSL/VDSL/G.fastuplinkaccessnetwork.

Phone1–Phone2RJ-11port.Itisusedtoconnecttothephonethrough

thetelephoneline.

USBUSB3.0hostport.Itisusedto3G/4Gdongle

connection.

LAN1–LAN4RJ-45port.Itisusedtoconnectthemodemto

computer,STBsorothernetworkdevices.

Interface/ButtonFunction

WANRJ-45port.Itisusedtoconnecttotheuplinkethernet

accessnetwork.

Reset

Duringpoweronperiod,holdonthisbuttonformore

than5storesetthecurrentsettingstothefactory

defaultsetting,andthenthesystemautomatically

restarts.

PowerPowersupplyport.Itisconnectedtothepower

adapter.

On/OffPowerswitch.Poweronorpoweroffthedevice.

3.2HardwareConnection

Figure3-4showsthedevicesthatareconnectedtointerfacesoftheZXHN

H389A

Figure3-4CableConnection

AfterthedevicesareconnectedtotheZXHNH389Adevice,pressthepower

button.WhenthecorrespondingindicatorsonthefrontpanelareOn,youcan

enjoyvariousservicesprovidedbytheserviceprovider.

Note:

Thewirelessnetworkscopeisaffectedbythenumberofwalls,wallthickness,

walllocations,wallmaterials,ceilings,andotherobjects.Meanwhile,thema-

terialtypesandbackgroundRFnoisealsoaffectthewirelessnetwork.

Tomaximizethewirelessnetworkscope,complywiththefollowingmethods:

1.ReducethenumberofwallsandceilingsbetweentheZXHNH389Aand

othernetworkdevices.

Eachwallorceilingreducesthewirelessnetworkscopeby1to30meters.

ProperlyplacetheZXHNH389Atoreducethenumberofwallsandceilings.

2.Complywiththestraightlineprinciplebetweennetworkdevices.

At45degreeangle,awallwiththethicknessbeinghalfameterisasthick

asonemeter.Toreceivemoresignals,devicesneedtobeplacedtoenable

thesignalstobetransmitteddirectlythroughwallsorceilings.

3.Thewirelessnetworkscopeisalsoaffectedbybuildingmaterials.

Thescopeisaffectedbysolidmetaldoorsoraluminumstuds.Trytoplace

accessingpoints,wirelessrouters,andcomputers,andthensignalscanbe

transmittedthroughdrywallsoropenchannels,forexample,FRPproducts,

metalproducts,insulatedwalls,lingcabinet,bricks,andconcreteweaken

thewirelesssignals.

4.MakesurethattheZXHNH389AwiththeWiFifunctionkeepsfarawayfrom

thefollowingdevices:

Keepatleasttwometersfarawayfromelectricaldevicesorcomponentsthat

generateRFnoise.Signalsaregreatlyweakenedorevencompletelydis-

appearedbya2.4GHzwirelessmobileorX-10,forexample,amicrowave

oven,homesecuritysystem,bluetoothdevice,oricebox.

4Troubleshooting

�AllindicatorsareOffwhentheZXHNH389AequipmentispoweredOn.

FirstmakesurethatyouhaveinsertedthepoweradapteroftheZXHN

H389Aintoaworkingpowersocket.IftheindicatorsarestillOffaftercon-

rmationoftheaboveitems,maybethehardwareisdamaged.Youmay

contactlocaloperatorformaintenance.Neverdismantletheequipmentby

yourself.

�Sometimes,theDSLuserscannotaccesstotheInternetnormally

FirstcheckwhethertheZXHNH389Aisinthenormalstate(Checkthein-

dicatorsaccordingtothisusermanual).Ifyes,thecomputerorapplication

networkmaybefaulty.ThisisunrelatedwithDSL.IftheZXHNH389Ais

abnormal,checkthestatusofindicatorsonebyonetoremovethefault.

Itissuggestedtocheckthefollowingitemsbeforeseekinghelpfromoper-

ators:

i.TheDSLtelephonecableconnectorsareproper.

ii.TheDSLisawayfromthepowercableandlarge-powerelectronicde-

vices.

iii.Notelephoneextensionsandfaxmachinesareconnectedbetweenthe

DSLincominglineandsplitter.

iv.Thesplitterhasbeeninstalledcorrectly.

v.TheZXHNH389Ahasgoodheatdissipationratio.

�WhatarereasonsforDSLsynchronizationfailure(alsoreferredaslink

downorlinkestablishmentfailure)?

IftheDSLsuddenlyfailstobesynchronized(linkdown)duringapplication,

usuallytheLinkindicatorontheZXHNH389AwillnotbeOn.Itissuggested

tocheckthefollowingstepsonebyone:

i.Firstcheckthequalityofincomingcablesandincomingcableconnectors.

ii.InstalltheZXHNH389Acorrectlybasedontheuserguidance.Minimize

thenumberoftaps.

iii.CheckwhetherthetelephonecablesandDSLareingoodconnectionor

whetherthetelephonecablesarenormal.

iv.TrytodisconnectthesplitteranddirectlyconnecttheZXHNH389Ato

theincomingusercableend.Ensuretheproblemisnotduetoimproper

installationorincominguserlinequality.IftheDSLcanbesynchronized

again,itmeansthatinstallationoftheincomingusersideisimproper.

Pleasereinstallitaccordingtotheuserguide.

v.IftheDSLstillfailstobesynchronizedwhentheZXHNH389Aiscon-

nectedtotheincomingusercableend,contacttheoperatorstocheck

whetheritisduetoexternallinefailureorZXHNH389Afailure.

vi.Ifthesplitterproblemisdetermined,calltheoperatorformaintenanceor

replacement.

vii.Iftheproblemisduetotheendofceequipmentfailure,calltheoperator

toconrmit.

viii.ToolongconnectioncablebetweenthesplitterandZXHNH389Amay

causepooranti-interferenceperformanceandsynchronizationdifculty.

Therefore,theconnectioncableshouldnotbetoolong.

�ThegreenLANindicatoronthefrontpanelisoffafterthedeviceis

poweredon.

�ThecorrespondingLANlinkisnotestablished.

�TheEthernetcableisnotcorrectlyconnectedtotheLANinterface.

�ThenetworkdeviceconnectedtotheLANinterfaceisnotpoweredon.

5FCCStatement

ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClass

Bdigitaldevice,pursuanttopart15oftheFCCRules.Theselimitsarede-

signedtoprovidereasonableprotectionagainstharmfulinterferenceinares-

identialinstallation.Thisequipmentgenerates,usesandcanradiateradio

frequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstruc-

tions,maycauseharmfulinterferencetoradiocommunications.However,

thereisnoguaranteethatinterferencewillnotoccurinaparticularinstalla-

tion.Ifthisequipmentdoescauseharmfulinterferencetoradioortelevision

reception,whichcanbedeterminedbyturningtheequipmentoffandon,the

userisencouragedtotrytocorrecttheinterferencebyoneormoreofthefol-

lowingmeasures:

�Reorientorrelocatethereceivingantenna.

�Increasetheseparationbetweentheequipmentandreceiver.

�Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhich

thereceiverisconnected.

�Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

FCCRadiationExposureStatement

ThisdevicecomplieswithFCCradiationexposurelimitssetforthforanun-

controlledenvironmentanditalsocomplieswithPart15oftheFCCRFRules.

Thisequipmentmustbeinstalledandoperatedinaccordancewithprovided

instructionsandtheantenna(s)usedforthistransmittermustbeinstalledto

provideaseparationdistanceofatleast20cmfromallpersonsandmustnot

beco-locatedoroperatinginconjunctionwithanyotherantennaortransmitter.

End-usersandinstallersmustbeprovidewithantennainstallationinstructions

andconsiderremovingtheno-collocationstatement.

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjectto

thefollowingtwoconditions:

1.Thisdevicemaynotcauseharmfulinterference.

2.Thisdevicemustacceptanyinterferencereceived,includinginterference

thatmaycauseundesiredoperation.

Note:

Anychangesormodicationsnotexpresslyapprovedbythepartyresponsible

forcompliancecouldvoidtheuser'sauthoritytooperatetheequipment.

Operationintheband5150-5250MHzisonlyforindooruse.

FCC-PART68

ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirements

adoptedbytheACTA.Onthebottomofthisequipmentisalabelthatcontains,

amongotherinformation,aproductidentierintheformatUS:

ZTEDL01AHNH389A.Ifrequested,thisnumbermustbeprovidedtothetele-

phonecompany.

ThisequipmentusesthefollowingUSOCjacks:RJ-11,RJ-45,USBJack,

PowerJack.

REN(RingerEquivalentNumbers)Statement

Notice:TheRingerEquivalenceNumber(REN:0.1A)assignedtoeachtermi-

naldeviceprovidesanindicationofthemaximumnumberofterminalsallowed

tobeconnectedtoatelephoneinterface.Theterminationonaninterfacemay

consistofanycombinationofdevicessubjectonlytotherequirementthatthe

sumoftheRingerEquivalenceNumbersofallthedevicesdoesnotexceed5.

AttachmentLimitationsStatement

Notice:Thisequipmentmeetstelecommunicationsnetworkprotective,opera-

tionalandsafetyrequirementsasprescribedintheappropriateT erminalEquip-

mentTechnicalRequirementsdocument(s).Thisisconrmedbymarkingthe

equipmentwiththeIndustryCanadacerticationnumber.TheDepartment

doesnotguaranteetheequipmentwilloperatetotheuser'ssatisfaction.

Beforeinstallingthisequipment,usersshouldensurethatitispermissibleto

beconnectedtothefacilitiesofthelocaltelecommunicationscompany.The

equipmentmustalsobeinstalledusinganacceptablemethodofconnection.

Thecustomershouldbeawarethatcompliancewiththeaboveconditionsmay

notpreventdegradationofserviceinsomesituations.

Repairstocertiedequipmentshouldbecoordinatedbyarepresentativedes-

ignatedbythesupplier.Anyrepairsoralterationsmadebytheusertothis

equipment,orequipmentmalfunctions,maygivethetelecommunicationscom-

panycausetorequesttheusertodisconnecttheequipment.

Usersshouldensurefortheirownprotectionthattheelectricalgroundcon-

nectionsofthepowerutility,telephonelinesandinternalmetallicwaterpipe

system,ifpresent,areconnectedtogether.

Thisprecautionmaybeparticularlyimportantinruralareas.Caution:Users

shouldnotattempttomakesuchconnectionsthemselves,butshouldcontact

theappropriateelectricinspectionauthority,orelectrician,asappropriate.

ZTE Q78-ZXHNH389A User manual

ZTE Q78-ZXHNH389A User manual

ZTE Q78-ZXHNH389A User manual

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