36
Troubleshooting
(Q&A)
Q: Memory card cannot be accessed.
A: Format the Memory card using the format function of the digital camera. For
details, refer to the operating instructions of the digital camera used.
Q: A warning message that file is not found appears at the time of
connecting.
A: Insert the OS CD-ROM in the drive. If you don’t have the OS CD-ROM
because, for example, you are using a PC with the OS pre-installed, please
specify the [cabs] folder using the dialog box which searches for the driver
(C:\Windows\options\cabs etc.). The location of [cabs] may vary with the PC.
Q: Even when connected with the USB cable, the PC does not recognize
the digital camera.
A: Click on [Start] >>> [Settings] >>> [Control Panel], and double click on the
[System]. If [Unknown device] is displayed in [Device Manager], disconnect
the USB cable connecting the digital camera, and install the driver again. (P8)
Caution for Use
¥Do not rotate the pictures using Explorer function of Windows
®
XP because
the pictures are not displayed on the LCD monitor. It may be impossible to
operate the digital camera.
¥When recording the motion image using the digital camera, the motion image
file (MOV format) and the still picture file (JPEG format) are produced. When
deleting either file, or changing the file name, it is impossible to play back the
image.
¥When using Mac OS, if the drive icon does not appear, restart the PC after
setting to Mac OS basic set using the expansion function manager.
¥When using Mac OS, if the message for formatting the [Untitled] folder
appears, open the File Exchange on the Control Panel and activate the PC
Exchange.
¥Please do not disconnect the USB cable during SD Viewer for DSC is in use.
The software may not function correctly and damage the data being
transmitted.
¥When the status indicator of the digital camera is lit or flashing, please do not
disconnect the USB cable. The software may not function correctly and
damage the data being transmitted. Please refer to the digital camera
operating instructions.
¥When using the USB connection kit, use an AC adaptor as the digital camera
power source. If the battery is disconnected during data transmission, there
will be the risk of damage to the data being transmitted.
¥If you insert a Memory card which is not for use with the digital camera, it may
not be recognized by the SD Viewer for DSC. In such cases, although it is